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I bought my s3 in March of this year, and everything was working just fine until May. It's an awsome phone and I love it. However, since May, my phone no longer connects to 4g EVER and the 3g comes and goes and never stays connected for more than 10 minutes while in use. I've NEVER even come CLOSE to reaching my plans provided 2.5GB of data, so I know that's not the issue. The phone has never been dropped, or wet, as I am always very delicate with my phones. I have never placed it too close to the TV...
I contacted Boost mobile. They gave me a long list of things to try. I have tried EVERYTHING: making sure the mobile networks is checked, preferred network setting CDMA/LTE, soft reset, clear browser cache, update PRL, profile update, software update, firmware update, ##72786#, and even did a factory reset. Nothing helped. Boost said there was nothing else they could do for me, and that I needed to contact samsung.
Samsung said the only way for them to find the problem is for me to send them my phone, and wait 2 to 4 weeks for them to revise it and send it back. That's not an option as I need my phone monday through friday for my job. (UPDATE: I got so irritated with this problem that I went ahead and bought an LG Volt, since I didn't have the money to buy another galaxy. It's nice but I don't like it as much. I'm still afraid to send the Galaxy into Samsung. They have expressed to me that if they can't find an issue(just my luck), or if they find the issue to be my fault(IE I put the phone too close to a credit card magnet or some dumb crap like that), then they will charge me not only for the parts and labor, but for the return shipping... and we all know that they'll charge me way more than the phone is worth.
I was just wondering if anyone else has had this problem, and if there's anyway to fix it without having to send my phone in to samsung? I have been told, also, that I could try reflashing the phone to it's original firmware and software, but I am afraid of screwing the phone up since I've never done anything like that before.
Thanks!
First off, Welcome to the forms.
Secondly, you came to the right place. On this form you'll find crazy people like me who like to do custom flashing updating all the technical stuff. And then there's section of the form where people just want a normal phone and just want the basic troubleshooting tips. As with any user will have to search through the forms because there's a high likely chance that someone already has or had your issue just at different time.
There could be multiple reasons as to what you're experiencing. First off I think you should confirm and verify that you will do live in a good 3G or 4G location so that any further test can be actually validated. Secondly if you're not being able to connect to data it seems that you need to reactivate your phone by getting back on the boost/Sprint network. A full factory restore with data wipe and then updating over the air with firmware, PRL, reboot should work. Make sure you are set to use LET, under mobile data, and that you have enabled Automatic connections to the tower. Reactivate the phone again, if still not connected, reboot.
If you're still not having connection and I think you probably need to do a reflash via ODIN. This is pretty much what Samsung would do I'm except they have their own proprietary tools. Here on XDA we just have great developers.
Good luck.
Thanks button if this helped.
ChocaHermosa said:
I bought my s3 in March of this year, and everything was working just fine until May. It's an awsome phone and I love it. However, since May, my phone no longer connects to 4g EVER and the 3g comes and goes and never stays connected for more than 10 minutes while in use. I've NEVER even come CLOSE to reaching my plans provided 2.5GB of data, so I know that's not the issue. The phone has never been dropped, or wet, as I am always very delicate with my phones. I have never placed it too close to the TV...
I contacted Boost mobile. They gave me a long list of things to try. I have tried EVERYTHING: making sure the mobile networks is checked, preferred network setting CDMA/LTE, soft reset, clear browser cache, update PRL, profile update, software update, firmware update, ##72786#, and even did a factory reset. Nothing helped. Boost said there was nothing else they could do for me, and that I needed to contact samsung.
Samsung said the only way for them to find the problem is for me to send them my phone, and wait 2 to 4 weeks for them to revise it and send it back. That's not an option as I need my phone monday through friday for my job. (UPDATE: I got so irritated with this problem that I went ahead and bought an LG Volt, since I didn't have the money to buy another galaxy. It's nice but I don't like it as much. I'm still afraid to send the Galaxy into Samsung. They have expressed to me that if they can't find an issue(just my luck), or if they find the issue to be my fault(IE I put the phone too close to a credit card magnet or some dumb crap like that), then they will charge me not only for the parts and labor, but for the return shipping... and we all know that they'll charge me way more than the phone is worth.
I was just wondering if anyone else has had this problem, and if there's anyway to fix it without having to send my phone in to samsung? I have been told, also, that I could try reflashing the phone to it's original firmware and software, but I am afraid of screwing the phone up since I've never done anything like that before.
Thanks!
Click to expand...
Click to collapse
You could definitely flash the stock ROM and kernel to your phone via ODIN. However, the safest and most foolproof way to do this would be to download Samsung's KIES software here: http://www.samsung.com/ca/support/usefulsoftware/KIES/JSP
Once in KIES, you would plug in your phone to the USB port and, if needed, download any drivers for your phone. Then, you would follow this path: Tools --> Firmware Upgrade and Initilisation. This will give you a warning that you will lose all your stored data on the phone, and will offer you to make a backup -- a very limited backup -- of information on your phone. If you don't have any worthwhile information, I'd skip the backup and go right to stock ROM restore.
Hope this helps.
tO rcatank, I have already done all of those things. I have a new phone (which I don't like as much) that is connected to 4g almost always.
Higgs_Boson said:
You could definitely flash the stock ROM and kernel to your phone via ODIN. However, the safest and most foolproof way to do this would be to download Samsung's KIES software here:
Once in KIES, you would plug in your phone to the USB port and, if needed, download any drivers for your phone. Then, you would follow this path: Tools --> Firmware Upgrade and Initilisation. This will give you a warning that you will lose all your stored data on the phone, and will offer you to make a backup -- a very limited backup -- of information on your phone. If you don't have any worthwhile information, I'd skip the backup and go right to stock ROM restore.
Hope this helps.
Click to expand...
Click to collapse
I download KIES onto my computer or the phone? The phone already has something called "KIES Air" on it, is that the same thing? And then one I download the KIES software and hook up my phone and go through the prompts you've provided, it does the rest itself?
ChocaHermosa said:
tO rcatank, I have already done all of those things. I have a new phone (which I don't like as much) that is connected to 4g almost always.
I download KIES onto my computer or the phone? The phone already has something called "KIES Air" on it, is that the same thing? And then one I download the KIES software and hook up my phone and go through the prompts you've provided, it does the rest itself?
Click to expand...
Click to collapse
No, Kies Air is not the same thing. To do a stock restore, you have to hook it up to Kies on your PC via USB. Follow the steps I showed you, follow the steps on the screen, and Kies will take care of the rest.
Higgs_Boson said:
No, Kies Air is not the same thing. To do a stock restore, you have to hook it up to Kies on your PC via USB. Follow the steps I showed you, follow the steps on the screen, and Kies will take care of the rest.
Click to expand...
Click to collapse
+1 on this
Higgs_Boson said:
No, Kies Air is not the same thing. To do a stock restore, you have to hook it up to Kies on your PC via USB. Follow the steps I showed you, follow the steps on the screen, and Kies will take care of the rest.
Click to expand...
Click to collapse
Ok, thanks very much! One more question though... does it matter that the galaxy is no longer activated? I mean, obviously to test it to see if it works I'd have to re-activate it. But for this process, does it need to be activated?
ChocaHermosa said:
Ok, thanks very much! One more question though... does it matter that the galaxy is no longer activated? I mean, obviously to test it to see if it works I'd have to re-activate it. But for this process, does it need to be activated?
Click to expand...
Click to collapse
Without it being activated, I don't think you'll be able to receive data of any kind. In order to test 4G capabilities, you are probably going to need to reactivate.
But, to restore it via Kies, no activation is necessary.
SOLVED! - see post #7
This SM-N910V is rooted and had 3g but apparently I lost that when mucking around with things trying to get 4g. I've got other phones like a Galaxy S5 and Galaxy Note 5 both Verizon models that get 4g or 3g fine in this same location.
First odd thing I noticed on the Note 4 was a setting that popped up seemingly by itself while in 'More Networks' and 'Mobile Networks' that showed VZWInternet with a circle by that which was not yet checked so I tapped that and it turned green in the circle. I have never been able to see that option again. I don't think this caused the problem though. I've looked at apns-conf.xml in the /system/etc folder and can't see a problem there. I also tried replacing that with another one that is supposed to fix LTE mode. No luck so I put back the original. I wiped cache and reflashed a backup with TWRP which had been working on 3G but that didn't help - no 3g even. I did not wipe Dalvik/ART cache. I had been messing around in the 'Service Mode' menu with a bunch of different settings in an attempt to get 4g working but I'm fairly certain I got everything set back the way it was before I started. I noticed that one setting I had left different in the Service menu did not change back after flashing a restore with TWRP (full restore - all boxes checked). The one setting I left changed was the under the 'AS' protocol menu where I changed the Release version control to "LTE 3GPP REL 9" from LTE 3GPP REL 10". I know enough to be dangerous
Open to any suggestions - am wondering at the moment if I should have wiped the Dalvik/ART cache before the whole TWRP restore? At this point I'd be happy just to get 3g working again.
I also tried Dr. Ketan's LTE Enable. That didn't fix anything. Although I see MNC and MCC numbers in the apns-conf.xml file when I look at the SIM with a SIM info App I just see blanks in those spots on the SIM. Not sure if that's relevant - just giving as much info as I can here.
Did another restore with TWRP after wiping Dalvik/ART cache but that didn't fix it either. Strong cell signal but no 3G or 4G.
More info - I put the SIM card in another phone and it sees 3G at least.
It seems the "lost 3g or 4g" problem is very common and it seems I've looked through dozens of message threads here but I'm not finding any solutions. I'm looking at flashing the 'ltefix.zip' from this thread but it seemed to be for a custom ROM and I've just got the stock - more or less - 5.1.1.
Hmmm.... Been at this all day reading here, searching, trying everything but still no Mobile Data. Is this as elusive as rooting a Verizon Note 5? LOL - it was working at least on 3G. I'll take hints or even wild guesses at this point.
Okay - it finally flashed on me to do a restore of my EFS. Oddly I had done a full restore with TWRP which include EFS but that didn't fix the problem. That TWRP backup was done the same day I did an EFS backup using Dr. Ketan's IMEI tool for the Note 4. When I used the IMEI tool to restore the EFS backup I then had the 3G come back on. This is a 4G SIM so I still don't know why I'm not getting 4G but at least I got 3G back. I did have a hiccup using this IMEI tool which initially caused the phone to repeatedly shutdown after a minute or so and could not be restarted without pulling the battery. I believe it had to do with the 'Restore' button needing to be held down a certain amount of time instead of just a tap. I probably held, released too soon then held longer which I suspect caused a partial or damaged EFS restore. Be careful in how you use this tool or you may end up in that situation. I had to work very fast after a bootup to get it properly restored. After that it was stable again and had 3G.
Now if only I could figure out what it takes to get 4G.
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I wasn't getting 4G for the longest time, checked the PRL in settings on my GFs phone and noticed my PRL ver was like 50 thousand something while hers was 15518. Got a new Sim card and all my issues went away, PSA do not use *228 programming...EVER.
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acslam said:
Update/more info - I've continued to try and figure this out to no avail, although I got fed up with stock unrooted 5.1 and am now running modestrom v9 with a CQI2 base. And all of that install went fine, except for 4g of course.
I think this is worth mentioning as it might have something to do with the situation:
Way back in the beginning, I had gone through the entire unlock/root process, and everything actually worked fine the first time. This was right about the time the unlock became available, I bought the phone based specifically on that being possible, and got a brand new one at that time. Well, it was awesome for about 2 weeks, fully functional 4g and everything.
I had a very particular goal - I wanted this phone totally unlocked, but I was also very interested in the advanced/wifi calling that was supposedly coming out at that time - I was planning to move to a place with no vzw service and would be reliant on wifi for calls at home. Verizon wasn't clear about the fact that the wifi calling feature wasn't coming until MM, and this was before MM was released, so I was running a completely functional, 5.1.1 rom. I believe it was jasmine. So, under the impression that "advanced calling" would have given me wifi calling, I tried to enable it.
I cant recall if it was immediately, or a few hours after, but this is when the phone lost 4g for the first time. I immediately tried to deactivate the advanced calling feature on my line, but it didn't help. And nothing I could do would bring back 4g. I tried everything possible, and ultimately gave up and threw the phone in a drawer and went back to my note 3.
Fast forward several months, and my note 3 began to have issues with call audio, forcing me to use the 3g-only note 4 in order to actually handle day to day business. Again, I went through the processes of trying to fix 4g, with no success. Now by this time, MM had been released, I believe PD1 was the current firmware. I figured at this point it was time to just odin back to 5.1.1 and start everything over.
So I odin flashed the phone, and it booted into 5.1.1......with no 4g. Again I went through all the things I found here, no improvement. Finally, one day when the phone was bugging me about an OTA, I figured "what can it hurt at this point, its nearly useless without 4g anyhow."
And low and behold, the OTA update from verizon booted up and immediately jumped to 4g.
Now I felt I had a chance, a method that I'd finally proven could fix the problem. I left the phone in that state for a couple weeks, just to prove that it was holding. No problems during this time.
But I got sick of no root, and so I figured it was time to try and go through the steps again. And again, I lost the 4g connection. No big deal, just odin back to 5.1.1 and let it OTA like last time......
Except this time it didn't work. So I odin flashed back to 5.1 again, and let it try to OTA, again. I let the phone continually try to OTA all the way up to current, and flashed back to 5.1 at least 3 times to repeat the process in hopes it might fix something. No change at all. At this point I actually began to try and see if possibly Kies could help me here - maybe there was something related to the phones EFS? Which I don't understand very well btw - it was only through reading this thread that I began to research EFS and its significance. I also attempted to use some of the checkboxes in odin - the ones to erase all NAND and to clear EFS and rebuild it. Neither option made any difference. So I figured next logical step was to start playing around in service mode, which would require unlocking/rooting again......
And thats how I landed here. About an hour ago I got sick of the stock 5.1.1 and went through the whole root/unlock process and I'm currently running modestrom on CQI2 or whatever was just most recently posted. Every other part of the phone seems normal, but still no 4g. I can actually see the radio making an attempt to connect in the service mode - but I don't understand service mode menus well enough to interpret where the actual problem is. Upon boot the phone tries about 3 or 4 times to get an lte signal, during this time there is simply bars of signal, NO data indicator of any kind. Eventually, it gets frustrated and gives up, connecting to 3g and staying there. I realize now that when 3g drops, which is roughly every 10 minutes or so, its actually the phone attempting to establish LTE again. But still, I cannot make any sense of this.
Apologies for the giant post - I'm trying to put anything that could possibly be relevant info into one place here.
So........ anyone got any suggestions?
Click to expand...
Click to collapse
PM sent. Just to share a little of that here I think the first thing I would do is tell VZ you suspect your SIM card is bad and have them put in another one. Tell them it fell out when changing a battery, the dog ate it and by the time it came out you suspect it wasn't quite right anymore - LOL. I do think SIM's flake out sometimes and I know a bad one can prevent 4G from working. If you ever had an EFS backup from anything try restoring ONLY the EFS (if you use TWRP). No guarantees that will fix it but my best guesses at this point. Good luck.
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I supect Verizon's doing this ...
acslam said:
I got a used stock note 4 to try and compare and see what I could be missing here....
Tried new sim card at least twice, unfortunately no dice, and the same card pops right into the spare note 4 and it wakes up on 4g just fine.......
EFS is something I probably should have been quick enough to dig in deeper on before this, as I don't have any backup of it....... however, I'm not seeing any other symptoms, I can see my imei fine, and every other function works. Is it possible that corrupted EFS can cause the loss of just one type of connection like that?
For giggles I tried a friends att sim, and no lte on that either.
Playing with the app LTE discovery, I can tell that the phone sees 4 different LTE towers just fine, showing db numbers exactly in line with the stock note 4 sitting right next to it, theres just something there under the surface thats stopping them from hooking up...... it stops trying after a couple minutes, rejects them all and connects to 3g.
I'm convinced its some kind of software thing, but I can't tell exactly where the failure is happening.....
I also odin flashed it back to stock bpa1, and still no dice. Is there a means to make an EFS backup without root? I want to see what happens if I try unlocking the other note 4 as well, but this time I want to have the backups......
Click to expand...
Click to collapse
I've been running on Emotion 7.1.1 for months with NO issues (well, some minor stuff, you know....)
Suddenly, two weeks ago I got a notice from Google that I had to sign in on my phone. Verrrryyy odd. At first I suspected some hack attempt, but my Account checked out fine. Having changed my password recently, I had to wait until I got home to login.
After I logged in, all ~appeared~ to be OK. Then I opened my Calendar. B L A N K. All ten years of appointments gone. I freaked out. I have two calendars, one for personal stuff, birthdays and the like, and another with my business appointments, INCLUDING FINANCIAL STATUS of the account. Gone.
Went online on my PC, signed into Gmail and switched to my calendar. Empty. Looked in Trash. Nothing. Vanished. Nada. Niet. There's a long story here about recovery efforts, troubleshooting, Googling, etc, suffice to say that TWO separate, redundant, backups had quietly failed, without the notifications they were supposed to send. I did manage to get from the first week in April back 10 years, but lost the whole summer. Thank YOU-KNOW-WHO that I'm good friends with all my clients.
Fast forward to last week. Suddenly I get 3G only from my Verizon account. Like you, I spent days on the boards, downloading ROMS, wiping, re-wiping, trying everything short of smoke signals to get it back. No joy. I did NOT go back to stock, I must thank you greatly, as that was my next road. Now i see it's a dead end. I will NOT give up my Nougat root just to get 4G.
Perhaps this is a bit conspiracy theory sounding, but I've become convinced that Verizon is playing some game, perhaps to force us to upgrade to a new phone. I learned long ago that corporations have no soul, and will do anything they like to increase profits. They exist for two reasons; to make money for their officers and to make money for their stockholders. Any other semblance of a "Product" or "Service" exist ONLY and SOLELY for that reason. Anyone who is a Yahoo or AOL member knows the level of intrusive ads and attempts to trick people into putting spyware in their machines under the guise of "protection" or "cleanup" programs has jumped to a new level of absurdity since Verizon sucked them up. "Oath" indeed. It's what is coming out of existing customer's mouths! M O N E Y H U N G R Y.
When I chatted at length with a Verizon Tech, she made it clear that she knew the answer was to upgrade to the latest stock (I never admitted to rooting, but she knew, we spoke "between the lines" a lot). She sent me a SIM card, but it., of course, didn't fix the problem, in fact it would not even initialize properly! I had to go back to the original SIM.
Now that we've found a way (after YEARS of trying) around their stupid block on rooting, they change the game. What person who is so into their phone as to root it, will put up with 3G? This is something Verizon is playing at, Sprint too from what I gather.
My only consolation is that I've got so many WiFi's nearly everywhere I go, and when I'm not near one, my Wife's Note 4 (not rooted, on latest update) works fine. I'm glad I decided not to root hers too.
Frankly, this really ticks me off. I have better things to do than spend days copying files, flashing and reloading data. Verizon knows that, and let me tell you, it won't be THEM who sees my money when I finally do upgrade.
Thanks again for saving me from the Stock route, you saved me hours of grief.
Peace out!
PuterPro
I have run into 4g issues with this as well and almost came to conclusion is a modem issue. I want to say but can not confirm that modems that are flashed are relative to bootloader on the device. Just something I've been pondering on as I had a unlocked bootloader device and flashed for wife to use with no root and recently unlocked again.
Sent from my SM-N910V using Tapatalk
My GS6 grew into this error about 6 months ago so I stopped using the phone. It is showing up in all apps, on WiFi and cell service, not just chrome from the screenshots. Ie a lot of apps have problems because they always thing that I have an unsecured connection. If I refresh, I can usually get in to work, but it takes time on each website I visit. I am confident it's the phone, but have no idea beyond that.
Since the error has started, I have hard reset, re-rooted and re-flashed and gone back to stock again. Nothing seems to fix it. I've even followed a few websites which seem to try and fix this.
Has anyone else experienced this? Any idea for a fix? I'm willing to re-root and flash, but that might have been what got me into this mess in the first place. I am really out of ideas and am about to sell for parts because it's been so frustrating to deal with.
Thanks in advance!
There are several possible solutions, all listed here: https://www.thesslstore.com/blog/fix-ssl-connection-errors-android-phones/
The easiest is to check that the date/time is correct on your phone. If that is out of sync, it can cause these problems.
One other possible cause is to check the accounts on your phone. Maybe an old work account of something that is no longer active? Even if you only have one account on your phone, delete it and then add it back.
Recently it is using a ridiculous amount of data (started a few days ago). I checked the data usage and found the name: com.quicinc.cne.CNEService.CNEServiceApp. How do I disable it?
I don't think it's a service you can actually disable. It's part of the chipset and is used to determine whether a WiFi or data connection is stronger in real time and keep you on the stronger connection. My understanding is that all of your data goes through that service regardless of which app is actually using the data so thinking it's that service itself that's using all your data is backwards. That number is basically a catch all for the data used on your phone by other various apps and services.
jhs39 said:
I don't think it's a service you can actually disable. It's part of the chipset and is used to determine whether a WiFi or data connection is stronger in real time and keep you on the stronger connection. My understanding is that all of your data goes through that service regardless of which app is actually using the data so thinking it's that service itself that's using all your data is backwards. That number is basically a catch all for the data used on your phone by other various apps and services.
Click to expand...
Click to collapse
Is there any way to figure out what app or service is it?
LesterX said:
Is there any way to figure out what app or service is it?
Click to expand...
Click to collapse
Using Stock ROM? I had this some time ago. It's because it's downloading an OTA update in the background, failing to install because of custom recovery/root/something else, and retrying forever.
Some have suggested disabling automatic updates in dev settings, but for me it didn't fix it.
Flash the latest images and you'll be fine.
josdehaes said:
Using Stock ROM? I had this some time ago. It's because it's downloading an OTA update in the background, failing to install because of custom recovery/root/something else, and retrying forever.
Some have suggested disabling automatic updates in dev settings, but for me it didn't fix it.
Flash the latest images and you'll be fine.
Click to expand...
Click to collapse
Thanks. I did root the phone. I just turned off the automatic update, hope it'll work.
Like mentioned by josdehaes, having automatic updates turned off still allowed the usage on my rooted Verizon phone. I saw one person suggest the issue might be specific to rooted Verizon phones, but I have no idea if that's accurate or not. Since my phone is rooted with SuperSU, and because I don't have anything else like TWRP installed, I just started using FlashFire to update. Keeping the phone updated to the latest software has worked so far, and letting FlashFire install the OTA on the phone is a lot quicker than messing with factory images or sideloading the full OTA. If that wouldn't have worked, I thought about installing a ROM that doesn't use the OTA, since the only other procedure I've ran across for stopping stock updates kept my phone from going into deep sleep.
High CNEService can probably be caused by a hundred things other than a failed OTA update and if it actually was an OTA update you should see an Android notification mentioning the fact that there's an update. Having a rooted phone on stock does not stop OTA updates from downloading successfully and it certainly doesn't prevent the Android notification telling you that an update downloaded or is available for your phone. If you bother to do a Google search on your "problem' you will find that people complain about the same exact thing on an assortment of Android devices regardless of manufacturer and most of the people doing the complaining do not have rooted phones. It has nothing to do with Verizon and most probably nothing to do with what the earlier poster suggested.
jhs39 said:
Having a rooted phone on stock does not stop OTA updates from downloading successfully
Click to expand...
Click to collapse
Having a Pixel rooted with SuperSU certainly can stop an OTA update. Although my phone had been updating fine using the OTA before installing SuperSU, either SuperSU or the changes I made with root would no longer allow the OTA, even after SuperSU was removed.
If you bother to do a Google search on your "problem' you will find that people complain about the same exact thing on an assortment of Android devices regardless of manufacturer and most of the people doing the complaining do not have rooted phones. It has nothing to do with Verizon and most probably nothing to do with what the earlier poster suggested.
Click to expand...
Click to collapse
All the discussions I've read in the Pixel and Pixel XL forums that mention unexplainable and abnormally high cellular data usage, which the phone lists as being from a CNEService process, have been rooted phones that are not running the current update. As previously noted, it's the most likely guess, since that's the consensus from multiple threads. All I know for absolute certainty is that the Automatic system updates setting had been turned off, and my phone stopped the excessive data usage after updating to the current version. I had never seen any listings of which phones in the discussions were Verizon phones, so I'm not sure where the presumption came from that only Verizon phones might have been affected when automatic updates were turned off.
jhs39 said:
High CNEService can probably be caused by a hundred things other than a failed OTA update and if it actually was an OTA update you should see an Android notification mentioning the fact that there's an update. Having a rooted phone on stock does not stop OTA updates from downloading successfully and it certainly doesn't prevent the Android notification telling you that an update downloaded or is available for your phone. If you bother to do a Google search on your "problem' you will find that people complain about the same exact thing on an assortment of Android devices regardless of manufacturer and most of the people doing the complaining do not have rooted phones. It has nothing to do with Verizon and most probably nothing to do with what the earlier poster suggested.
Click to expand...
Click to collapse
Pixels redownloading the OTA's over and over while failing silently has been reported many times here. No idea why, but they are always modded or rooted phones and usually​ a VZ phone or a Google phone with a VZ SIM
alluringreality said:
Having a Pixel rooted with SuperSU certainly can stop an OTA update. Although my phone had been updating fine using the OTA before installing SuperSU, either SuperSU or the changes I made with root would no longer allow the OTA, even after SuperSU was removed.
All the discussions I've read in the Pixel and Pixel XL forums that mention unexplainable and abnormally high cellular data usage, which the phone lists as being from a CNEService process, have been rooted phones that are not running the current update. As previously noted, it's the most likely guess, since that's the consensus from multiple threads. All I know for absolute certainty is that the Automatic system updates setting had been turned off, and my phone stopped the excessive data usage after updating to the current version. I had never seen any listings of which phones in the discussions were Verizon phones, so I'm not sure where the presumption came from that only Verizon phones might have been affected when automatic updates were turned off.
Click to expand...
Click to collapse
I'm not saying that having a rooted phone on stock wouldn't stop an OTA from updating successfully --on any other phone besides a Pixel that would pretty much guarantee that an OTA would fail to install. What I'm saying is that the OTA would still download and you would still see an Android notifications informing you that either an update was available for your phone or that one was downloaded and ready to install. Even if you are rooted on stock or are using a stock based Rom it wouldn't normally interfere with either the download or the notification --only the ultimate installation of the OTA. The fact that turning off Automatic Updates lowered your reported CNEService usage also doesn't prove that the problem was actually a failed OTA update --it could be that turning off Automatic Updates stopped a background process that was misbehaving or corrupted on your phone. Reporting of high CNEService usage isn't any more common on rooted phones than unrooted ones and if it is actually a sign of a problem and not simply a misinterpretation of what the number means then a factory reset pretty much always fixes it.
People have also frequently reported that turning off both WiFi assistant and the scan for open networks options fixed the same problem on their phones, even though logically you would think that would do the opposite and make the problem worse. But Android likes to simplify things for users by grouping the numbers for multiple processes under the same header, which is apparently the case for that number which is why it can actually indicate different problems on different phones, providing that there actually is a problem in the first place. People sometimes see that number and freak out assuming that it represents separate data used completely apart from their other apps and services but that isn't the case.
I should have mentioned that turning off both WiFi Helper and the automatically connect to open networks setting solution to high CNEService data usage actually came from the official Pixel Support thread on Google. People on XDA probably assume the issue is related to root because people on XDA like to root--to a hammer everything looks like a nail. But the same issue is also common on phones running full stock.
Far as I can tell, the original poster indicated that they had a rooted phone and allowed automatic updates. Prior discussions appear to suggest that could correlate with these high data usage events. I'd still take the position that turning off the automatic update setting on a rooted phone is probably a decent suggestion. Based on my own experience, I hesitate to suggest that turning off automatic updates eliminates the possibility of high data usage happening on future updates.
jhs39 said:
The fact that turning off Automatic Updates lowered your reported CNEService usage also doesn't prove that the problem was actually a failed OTA update --it could be that turning off Automatic Updates stopped a background process that was misbehaving or corrupted on your phone.
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Click to collapse
Actually, that is not a fact in relation to my comments. I personally had Automatic Updates turned off before the update notification.
Reporting of high CNEService usage isn't any more common on rooted phones than unrooted ones and if it is actually a sign of a problem and not simply a misinterpretation of what the number means then a factory reset pretty much always fixes it.
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Click to collapse
Mainly I just take this sort of statement as merely a suggestion to consider other possible avenues in troubleshooting the situation, since I'm not sure what data someone might use that would be a necessarily superior choice. I probably did factory reset my phone after the high usage, so I suppose that might be an alternate explanation for it only happening one time.
People have also frequently reported that turning off both WiFi assistant and the scan for open networks options fixed the same problem on their phones, even though logically you would think that would do the opposite and make the problem worse.
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Click to collapse
I thought Wi-Fi scanning was always turned off on my phone, but one time when I was out of town I noticed it was actually on, so it's possible Wi-Fi scanning could have been on when I had my own high data usage event while ignoring the software update message. I think the Wi-Fi Assistant setting was most likely turned off.
People sometimes see that number and freak out assuming that it represents separate data used completely apart from their other apps and services but that isn't the case.
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Click to collapse
Again, I take this comment as merely a suggestion of alternate possibilities. The only thing out of the ordinary on my phone at the time was Google Earth, but it didn't seem to correlate with the usage, since the timeline didn't appear to match up and short-term use over Wi-Fi usually only reports as a few MB. I suppose with how Android automatically updates apps, maybe there was something on my phone at the time that was unusually using data that has since been corrected, yet I still don't see a clear reason to entirely discount the possibility that the event might have related with the software update being ignored.
Did anybody actually found a solution to this problem, or is it simply unsolvable?
dya said:
Did anybody actually found a solution to this problem, or is it simply unsolvable?
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Click to collapse
it would be nice if msomeone did bc I'm having this issue and it's driving me insane. tasker controls my connections. I use android so I don't have to rely on closed source apps
Just turned off mobile data or wifi and CNE is turned off,
If you want to remove this service just goto /vendor/app/cne.apk
...
CNE - Connectivity Engine is the brain of the modem driver or Qualcomm chipset driver.
...
Removing this service makes your device save a lots of power best for you.
...
Removing this service can soft brick your device or simply your device can't connect to the internet.
*From*
ROM Tester, ROM developer , Custom ROM Lover.
I need help identifying what app or setting got me into this mess.
I think the hacker has adb access.
He shuts down apps.. etc
He is messing with the notifications.. i get ony a few. Sometimes they come in late.
I have made reset from samsung setting and the boot menu, AND I INSTALLED A NEW ROM (the one for my phone) WITH ODIN. Still the issue resurfaces.
I think my roomate installed smthg in it. He is on the house wifi and he is got a degree in networking (i think thats what it's called, we study in french in my country)
Please i need help.
If someone needs any further details, please ask.
Avoid the wifi network you suspect your hacker friend is on, reinstall the rom downloaded on another network and stay on 4G and see if it still happens? Also suspect your PC to be hacked...
Thx for replying,
I did format my pc but i have connected it to house wifi.. didn't notice anything out of order though.
I found out about the "Revoke USB debugging authorisations" option in Developer Options. I think it is working.
Today, since i made a new instagram account, i added a mutual friend. Turns out it was an old and lost account, and thats when i got the error from the video.
Fortunately, i fixed it by un.following the account and clearing the app storage.
I need to know what access does he have?
Can't upload the video, here's some shots.
Look no further than yourself for the cause of this... one way or another.
RX: Factory reset, change Google account password.
Stop with the social media crap and go mingle with real people.
This not about social media, it's about getting my phone back.
With my old account, I couldn't even talk to my messenger friend. Today, thats like having your phone number unreachable all the time, frustrating.
Please if you don't want to help don't, but no need for quick unhelpful replies.
Carch921 said:
This not about social media, it's about getting my phone back.
With my old account, I couldn't even talk to my messenger friend. Today, thats like having your phone number unreachable all the time, frustrating.
Please if you don't want to help don't, but no need for quick unhelpful replies.
Click to expand...
Click to collapse
How was it compromised?
Understand if it was compromised it's more than likely because you left yourself vulnerable to attack.
A compromised OS needs to be cleaned or wiped... I gave you the solution(s).
No need to say thanks but don't give me lip about your screw ups.
Thank you.
I tried factory reset more than 10 times, different ways. No luck.
I think he is got access to one of my friends account but i don't know how he is using this connection with me ( message, notification.. i don't know)
@blackhawk what you said is true, and i didn't mean no offense.
Carch921 said:
Thank you.
I tried factory reset more than 10 times, different ways. No luck.
I think he is got access to one of my friends account but i don't know how he is using this connection with me ( message, notification.. i don't know)
@blackhawk what you said is true, and i didn't mean no offense.
Click to expand...
Click to collapse
Reflash the firmware especially if it is Oreo or below.
If it's not embedded in the firmware, it's being added by you albeit inadvertently.
Your Achilles heel is social media... don't be so predictable. Break the link in the chain.
None of the social apps should be running on the device, they are malware. At least keep them in the cloud.
Email must always be kept in the cloud and any attachments downloaded from it scruntinized or preferably not downloaded at all. All downloads are suspect.
At this point your data base is suspect as well.
Insanity is doing the same thing over and over, expecting a different result.
Android 11.
I am trying.
Carch921 said:
Android 11.
I am trying.
Click to expand...
Click to collapse
Unless someone physically got their hands on it, there's no known way the Android 11 stock factory image can be compromised by a rootkit or virus. A factory reset is all that is needed.
The problem happened after the reset.
blackhawk said:
Unless someone physically got their hands on it, there's no known way the Android 11 stock factory image can be compromised by a rootkit or virus. A factory reset is all that is needed.
The problem happened after the reset.
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Click to collapse
That is exactly what i suspect did happen. I often leave my phone home and my pattern is known for him.
How can i undo a modification of that level.
(I intend to go to a phone repair shop and install new soft with the "box". Is this recommended or is it a bad idea)
Carch921 said:
That is exactly what i suspect did happen. I often leave my phone home and my pattern is known for him.
How can i undo a modification of that level.
(I intend to go to a phone repair shop and install new soft with the "box". Is this recommended or is it a bad idea)
Click to expand...
Click to collapse
Never leave a phone physically unsecured as that's the only real security there is.
You need to have the firmware reflashed then be careful what you put back on it.
Change all your passwords and use secure passwords.
I ithink i this is the problem.( in the pic below)
There was an app called android device.. don't know if this is normal. So i deleted it and restarted and things are back to normal.
Sorry i can't upload the image, the app closes automatically.
Scan it online with Virustotal.
Sell the phone Facebook