WI-FI signal, drops - Google Pixel 2 XL Questions & Answers

The only issue i have with my new phone is the WI-FI connection.
When I'm away about 6-7 meters from my home router, i have no connection, and then back online again, and so one.
Do you have the same issue, guys ?
I have a pretty high internet speed, at home ( 120 Mbit/s )
Everything is now at default, but the problem is still there.
Bluetooth is off, airplane mode, etc
Any advices are welcome, thank you

nex_t said:
The only issue i have with my new phone is the WI-FI connection.
When I'm away about 6-7 meters from my home router, i have no connection, and then back online again, and so one.
Do you have the same issue, guys ?
I have a pretty high internet speed, at home ( 120 Mbit/s )
Everything is now at default, but the problem is still there.
Bluetooth is off, airplane mode, etc
Any advices are welcome, thank you
Click to expand...
Click to collapse
https://www.google.com/amp/s/thedro...nternet-fix-troubleshooting-guide-1077908/amp
https://www.google.com/amp/s/www.androidauthority.com/problems-pixel-2-xl-fix-810257/amp/
Don't know if it'll help but maybe it will ?

I tried everything, but still the same issue
I don't know if it's the software or hardware ....

nex_t said:
I tried everything, but still the same issue
I don't know if it's the software or hardware ....
Click to expand...
Click to collapse
try installing the Feb. security patch, it contains some wifi related stuff as well.

Same issue here. Really hoping the February update resolves it.
Sent from my Pixel 2 XL using Tapatalk

My wifi must drop 50 times a day. I'm thinking it's software, I'll do a factory reset soon. I also have Bluetooth issues, controls stop functioning, can't play, pause, or skip tracks unless it's done on my phone.

The last patch ( February ) didn't fix my issue.
When I'm away about 6-7 meters from my home router, i have the same issue
Could it be the router, the culprit ??

nex_t said:
The last patch ( February ) didn't fix my issue.
When I'm away about 6-7 meters from my home router, i have the same issue
Could it be the router, the culprit ??
Click to expand...
Click to collapse
The last update including:
Improved icons in Settings app. (All)
Bluetooth Improved Bluetooth call quality for some headsets. (Pixel, Pixel XL, Pixel 2, Pixel 2 XL)
Wi-Fi Improved Wi-Fi uplink performance. (Pixel 2, Pixel 2 XL)
Camera Improved Camera performance in certain light conditions. (Pixel 2, Pixel 2 XL)
Android Auto Improved Android Auto Projected performance for some cars. (Pixel 2, Pixel 2 XL)
App Compatibility Improved RSA key parsing from byte arrays. (All)
Power Improved battery performance on some Pixel 2XL devices. (Pixel 2 XL)
Mobile Data Improved data performance for Telus users in certain network environments. (Pixel 2)
Stability Improved device stability after booting in certain situations. (Pixel 2, Pixel 2 XL)
Audio Improved routing when switching audio outputs. (Pixel 2, Pixel 2 XL)

I know about the changelog, but my issue is still there

nex_t said:
I know about the changelog, but my issue is still there
Click to expand...
Click to collapse
I don't have that issue but I have strange speaker bug

My wifi constantly drops wifi then immediately reconnects. February update did not fix, as reported by others on this thread.

trace1er, what's the distance between the phone and router, when the signal drops ?
Could that be a phone hardware ( network card / motherboard ) issue ??

nex_t said:
trace1er, what's the distance between the phone and router, when the signal drops ?
Could that be a phone hardware ( network card / motherboard ) issue ??
Click to expand...
Click to collapse
I think it's a hardware issue. Your problem hasn't been resolved with 2 different baseband versions, and I think you've done a factor reset if not mistaken. 6-7 meters is pitiful. I can go 30-40 feet away from my router without a signal drop. I would talk to Google about an RMA. Somethings just not right. Especially if your previous device had no difficulties with it.

Yes, with the Note 4 i didn't have this issue
I'll try to RMA, and when i get another one, i'll report back, thank you

My Pixel 2 XL was fine with my WiFi until the February 2018 update... I notice the 5ghz reception is weaker after the update.

Maybe its you're Chromecast on Google home.
https://techcrunch.com/2018/01/17/google-is-rolling-out-a-fix-for-those-home-related-wifi-issues/

smallfish82 said:
My Pixel 2 XL was fine with my WiFi until the February 2018 update... I notice the 5ghz reception is weaker after the update.
Click to expand...
Click to collapse
Exactly the same here... February update is dropping my wifi every so often.
Anyone know of a way to get the old modem back?

trim81 said:
Exactly the same here... February update is dropping my wifi every so often.
Anyone know of a way to get the old modem back?
Click to expand...
Click to collapse
Fastboot the January radio.img.

Okay so i have a 40 mbps wifi plan and on speedtest app i can max get is 10-14mbps, i confirmed on iPhone 8plus 6 plus nexus 6p all getting 35+ mbps with same no. Of devices connected
What is happening?
Tested on my friends pixel 2 smaller one he is getting 34-36 mbps
It has been 2+ months since i bought this device but didn't noticed it earlier
I have tested on another site as well get about the same speed
Sent from my Google Pixel 2 XL using XDA Labs

Badger50 said:
Fastboot the January radio.img.
Click to expand...
Click to collapse
Thanks, is that the only file? Anything else to get the January modem back?
Update: I was poking around wifi settings and decided to choose the RESET NETWORK option.
Went ahead and resetted my network on my pixel, and it now seems 5ghz is stabling out.. Looking good for the past two hours.
Anyone else want to try and see if this is better for them as well?

Related

Wifi problems!

I'm having issues with downloads on my 5ghz wifi connection. 2.4ghz works fine. Downloading anything on 5ghz takes forever. A speed test shows I have 90mbps download speed on 5ghz. All my other phones work fine.
Golf c said:
I'm having issues with downloads on my 5ghz wifi connection. 2.4ghz works fine. Downloading anything on 5ghz takes forever. A speed test shows I have 90mbps download speed on 5ghz. All my other phones work fine.
Click to expand...
Click to collapse
I had the same issue with my Pixel XL, especially when it came to Play Store downloads. I had my 5GHz band setup in my router to use automatic channel management. Switching this to manual and picking a channel based on WiFi Analyzer app information seemed to have helped, for now at least. I'm now using channel# 104 for my 5GHz band.
I don't know if this is an issue with the Pixel line. My Nexus 6P never had issues with auto-channel management.
Give the manual thing a shot and let me now if that helped!
My XL has been having weird WiFi issues since I got it on Thursday. The first half of my full day with it was fine, but later in the day WiFi just kept disconnecting and connecting. I was on my 5 Ghz network, so I switched to 2.4 Ghz, same thing. I sideloaded the NDE63P OTA since it hadn't come down for me (I'm on T-Mobile, so not sure if this is Verizon only). This supposedly has WiFi fixes.
Things were fine for a day, but now I catch it doing the same disconnect from time to time. Not as often as on NDE63L, but still more than my 6P ever did.
havanahjoe said:
My XL has been having weird WiFi issues since I got it on Thursday. The first half of my full day with it was fine, but later in the day WiFi just kept disconnecting and connecting. I was on my 5 Ghz network, so I switched to 2.4 Ghz, same thing. I sideloaded the NDE63P OTA since it hadn't come down for me (I'm on T-Mobile, so not sure if this is Verizon only). This supposedly has WiFi fixes.
Things were fine for a day, but now I catch it doing the same disconnect from time to time. Not as often as on NDE63L, but still more than my 6P ever did.
Click to expand...
Click to collapse
I was disconnecting from wifi all morning. 2.4 and 5ghz, I rebooted and fixed the disconnecting. I still can't download apps on 5ghz. I sent a Google tech logs this afternoon. Will see what they have to say. No its not my router. I have 6 devices running on 5ghz
Having rock solid performance here with Asus AC-66U. First phone I've had that connects at 800mbps on 802.11AC to my router.
bartolo5 said:
Having rock solid performance here with Asus AC-66U. First phone I've had that connects at 800mbps on 802.11AC to my router.
Click to expand...
Click to collapse
I have an Asus RT-N66. Performance is not a problem, it just doesn't seem to be stable all the time :crying:
havanahjoe said:
I have an Asus RT-N66. Performance is not a problem, it just doesn't seem to be stable all the time :crying:
Click to expand...
Click to collapse
Very stable here. Have you tried to disable beamforming? I've had problems with that in the past on the AC-66U
bartolo5 said:
Very stable here. Have you tried to disable beamforming? I've had problems with that in the past on the AC-66U
Click to expand...
Click to collapse
I don't think mine has that, since it's only N. I don't see it in any of the wireless settings tabs
[email protected] said:
I had the same issue with my Pixel XL, especially when it came to Play Store downloads. I had my 5GHz band setup in my router to use automatic channel management. Switching this to manual and picking a channel based on WiFi Analyzer app information seemed to have helped, for now at least. I'm now using channel# 104 for my 5GHz band.
I don't know if this is an issue with the Pixel line. My Nexus 6P never had issues with auto-channel management.
Give the manual thing a shot and let me now if that helped!
Click to expand...
Click to collapse
Well, looks like I was too optimistic. The semi-regularly-intermittent slow down is back. It happens often enough to be annoying but not all the time. I'm using the Comcast provided Arris TG1682G. This is using the 5GHz band. I know I could switch to 2.4GHz band but I would rather try to figure out what to do to get this working problem-free on the 5GHz.
Any ideas?
[email protected] said:
Well, looks like I was too optimistic. The semi-regularly-intermittent slow down is back. It happens often enough to be annoying but not all the time. I'm using the Comcast provided Arris TG1682G. This is using the 5GHz band. I know I could switch to 2.4GHz band but I would rather try to figure out what to do to get this working problem-free on the 5GHz.
Any ideas?
Click to expand...
Click to collapse
Same exact issue, Comcast Arris gateway. Sent logs to Google. Heard nothing back yet. I have connected to other 5ghz Wifi with no problems. I don't think its hardware. Has to be software and that Comcast router.
[email protected] said:
I had the same issue with my Pixel XL, especially when it came to Play Store downloads. I had my 5GHz band setup in my router to use automatic channel management. Switching this to manual and picking a channel based on WiFi Analyzer app information seemed to have helped, for now at least. I'm now using channel# 104 for my 5GHz band.
I don't know if this is an issue with the Pixel line. My Nexus 6P never had issues with auto-channel management.
Give the manual thing a shot and let me now if that helped!
Click to expand...
Click to collapse
Golf c said:
Same exact issue, Comcast Arris gateway. Sent logs to Google. Heard nothing back yet. I have connected to other 5ghz Wifi with no problems. I don't think its hardware. Has to be software and that Comcast router.
Click to expand...
Click to collapse
I agree with you. My 6P didn't have the issue with the same router.
BTW, How does one get those logs?
Also, I wonder if putting the Arris in bridge mode and connecting an external router might help? It seems like an overkill for 2016...
I'm having the same issues. Mine is disconnecting from both 2.4 and 5. Seems like it works immediately after a reboot but then will drop. I can seem to get it to consistently drop using the ookla speed test app. I also side loaded the latest and it did not help. Please let us know if you get anywhere. I talked to Google support today and got generic response for generic Wi-Fi troubleshooting.
[email protected] said:
I agree with you. My 6P didn't have the issue with the same router.
BTW, How does one get those logs?
Also, I wonder if putting the Arris in bridge mode and connecting an external router might help? It seems like an overkill for 2016...
Click to expand...
Click to collapse
I downloaded updates from the playstore this morning on 5ghz with no problems. I know it's hit or miss. Last night it wouldn't work. A different router in bridge mode might work. You would still need to lease the gateway fron Comcast. Which sucks.
Here is instructions for logs.
Instructions: Nexus and Google Play edition phones and tablets
Before you get started, make sure you have*access to a computer.
On your device, go to*Settings > About phone*or*About tablet.
At the bottom of the screen, touch*Build number*seven times*in quick succession.*You’llsee a message saying*you’re*now*in developer mode.
Press*Back*to go back to the main Settings screen.
Touch*Developer options.
At the top of the screen, make sure 'Developer options' is set to*ON.
Check the box next to*USB debugging.
Check the box next to*Bug report shortcut.
Reproduce*the issue or error message on your device. It’s important that your phone or tablet logs at least one occurrence of the problem.
Immediately after seeing the issue, press and hold the power button until the power menu appears.
Select*Take bug report, then select*Report*in the dialog that follows.
After a significant delay -- up to two minutes -- your phone or tablet will vibrate and display a notification saying ‘Bug report captured’. Touch the notification to open Gmail with the report attached.
Email the message to yourself so you can access it on your computer.
On your computer, access your email and open the message you just sent to yourself.
Download the bugreport.txt attachment.
Reply to this message and attach the bug report file.
After replying to this message, you can*disable developer mode and bug reports by going to Settings > Developer Options and sliding the top toggle to OFF.
Sent from my Pixel XL using Tapatalk
arrghushakaboorga said:
I'm having the same issues. Mine is disconnecting from both 2.4 and 5. Seems like it works immediately after a reboot but then will drop. I can seem to get it to consistently drop using the ookla speed test app. I also side loaded the latest and it did not help. Please let us know if you get anywhere. I talked to Google support today and got generic response for generic Wi-Fi troubleshooting.
Click to expand...
Click to collapse
I had that problem too one morning. A reboot fixed it and I haven't had it since then. Something broken with this device. Alot of Bluetooth issues people are having also. My Bluetooth is working well.
Sent from my Pixel XL using Tapatalk
My OnePlus One has had major wifi issues for the two years I've owned it, especially 5 ghz. This is a treat in comparison. No issues to report yet. I see slowness in opening apps sometimes but no noticeable lag.
No issues with my Google store bought XL on either WiFi band
I had the exact same problems with my wifi but now have stable fast connection after disabling Bluetooth scanning under the location settings.
mjc2251 said:
I had the exact same problems with my wifi but now have stable fast connection after disabling Bluetooth scanning under the location settings.
Click to expand...
Click to collapse
I tried that last night but it didn't seem to work. I thought it might have had something to do with Bluetooth though because I disconnected my watch and it was fine for a while. Once I re enabled Bluetooth in general, it went back to disconnecting. And disabling it again didn't help, but it always seems to be fine after a reboot for a little bit. Not sure if I hope this is a software issue or hardware issue. Would be nice to have a replacement that works, but on the other hand if it's software, it could be patched. Based on how it behaves it makes me think it's software.
I don't have my Pixel yet but many phones have problems with certain 5Ghz channels. Try setting your router to channel 44 or 48 and see if you have better luck.
larsdennert said:
I don't have my Pixel yet but many phones have problems with certain 5Ghz channels. Try setting your router to channel 44 or 48 and see if you have better luck.
Click to expand...
Click to collapse
No luck, still slow downloads from playstore. I also noticed in Google photos, some pictures are blurry. When I tap into the blurry picture, the spinning circle keeps spinning without bringing up the picture. My ookla speed test are normal fast. My Google Chrome speed test are all over the place, with network errors. Definitely weird. All my other devices work.

Poor 5ghz wifi performance

Is anyone else having this issue? On my home wifi I can barely get anything to load as fast as it should and apps don't download quickly at all. I noticed it when I clean flashed Oreo and was downloading all my apps and it dragged, 2.4ghz was a bit better but I'd much rather use 5ghz.
I've checked my other devices (MacBook, Nintendo switch, and even my 6P) and they all perform just fine, it's only my pixel XL that's having the issue.
Sent from my Pixel XL using Tapatalk
It's well known especially on Oreo, (for some reason) the fix as mentioned by several people, is to turn on bluetooth.
グリッチ said:
It's well known especially on Oreo, (for some reason) the fix as mentioned by several people, is to turn on bluetooth.
Click to expand...
Click to collapse
I leave Bluetooth on 24/7 already and it still occurs.
Sent from my Pixel XL using Tapatalk

Gps issues

Ok so this started today, gps is constantly losing lock, then gaining it back. Happening in Google maps, Waze and Pokemon go. I booted up gps status, and it's constantly going from double digit satellite lock to 0, then jumping back to double again. Phone wasn't dropped or anything. Is this thing defective now?
Sent from my Pixel 2 XL using Tapatalk
had that issue on two nexus 6ps and a nexus 5. now on the pixel 2xl aswell.
brnhrd said:
had that issue on two nexus 6ps and a nexus 5. now on the pixel 2xl aswell.
Click to expand...
Click to collapse
Were they ever resolved with a software update?
phamine said:
Were they ever resolved with a software update?
Click to expand...
Click to collapse
No. But I recently found out that if I turn off high accuracy and instead use device only mode, it works a lot more consistently. Received my RMA Pixel today, will report back if anything changed.
brnhrd said:
No. But I recently found out that if I turn off high accuracy and instead use device only mode, it works a lot more consistently. Received my RMA Pixel today, will report back if anything changed.
Click to expand...
Click to collapse
Any luck? im having issues myself.
I don't typically use GPS for long periods of time. Mostly just in an app that's trying to get my location once instead of continually following my location like navigation does and in those cases I have not had any issues.
In the cause of actual navigation, in the 5 weeks I've had my Pixel 2 XL I've used navigation maybe a total of 2 hours. It's not a very big sample size but so far I haven't had any loss of satellite lock.
jimv1983 said:
I don't typically use GPS for long periods of time. Mostly just in an app that's trying to get my location once instead of continually following my location like navigation does and in those cases I have not had any issues.
In the cause of actual navigation, in the 5 weeks I've had my Pixel 2 XL I've used navigation maybe a total of 2 hours. It's not a very big sample size but so far I haven't had any loss of satellite lock.
Click to expand...
Click to collapse
+1
Sent from my Google Pixel 2 XL using XDA Labs
Jalh said:
Any luck? im having issues myself.
Click to expand...
Click to collapse
Try the following:
- Close all apps that use location.
- Go to Location settings, switch to 'device only'.
- Then turn off location/GPS completely.
- After that, open Google Maps. It will ask you to turn on location services. Click OK on both dialog boxes.
Following this procedure I could resolve my problems with GPS on 4 different Android phones.
So looks like I'm not the only one with this problem. I also realized that turning off high accuracy fixes the issue. However, I strongly believe that with high accuracy, it makes use of cell tower information for faster location lock.. and if your cell reception is not good, it screws up the device-only GPS signal as well.
The reason why I say this is because when I was on vacation for the past week, I drove long distances and was on roaming (drove across Malaysia to Thailand), thus having poor reception. That is when I had GPS issues. In Singapore where I reside, the cell reception is much better and I do not have such issues.
Now setting the GPS setting to device-only isn't a permanent solution. Apps like FB needs it to know where you are.
I think Google needs to fix this. Has anyone logged this yet?
MasK said:
So looks like I'm not the only one with this problem. I also realized that turning off high accuracy fixes the issue. However, I strongly believe that with high accuracy, it makes use of cell tower information for faster location lock.. and if your cell reception is not good, it screws up the device-only GPS signal as well.
The reason why I say this is because when I was on vacation for the past week, I drove long distances and was on roaming (drove across Malaysia to Thailand), thus having poor reception. That is when I had GPS issues. In Singapore where I reside, the cell reception is much better and I do not have such issues.
Now setting the GPS setting to device-only isn't a permanent solution. Apps like FB needs it to know where you are.
I think Google needs to fix this. Has anyone logged this yet?
Click to expand...
Click to collapse
I haven't had the issue again since 8.1, so I'm hoping it's fixed.
Sent from my Pixel 2 XL using Tapatalk
murso74 said:
I haven't had the issue again since 8.1, so I'm hoping it's fixed.
Sent from my Pixel 2 XL using Tapatalk
Click to expand...
Click to collapse
Unfortunately not
Any update on this? I'm having the exactly same issue. Pixel 2 XL.
I finally resolved this issue by changing my carrier. Any other attempt to solve this failed in the long run.
I realized my carrier or sim-card was the culprit when I once enabled airplane mode while navigating - suddenly I got an instant GPS lock that stayed.
brnhrd said:
I finally resolved this issue by changing my carrier. Any other attempt to solve this failed in the long run.
I realized my carrier or sim-card was the culprit when I once enabled airplane mode while navigating - suddenly I got an instant GPS lock that stayed.
Click to expand...
Click to collapse
Changing carrier sounds a bit extreme but wouldn't everyone on that carrier have that issue? Which carrier was it?
EeZeEpEe said:
Changing carrier sounds a bit extreme but wouldn't everyone on that carrier have that issue? Which carrier was it?
Click to expand...
Click to collapse
Yes I know, maybe it was my sim-card which I have had for years. It does not make much sense to me anyways. It was "Drei"/"3", a carrier in Austria.
I really tried lots of settings and combinations of settings and at some point I figured out the following:
When I still had that carrier, GPS worked flawlessly only when I
- enabled flight mode OR
- when turning off mobile data OR
- when set to '2G only' mobile data.
So maybe if you have that issue you can try these settings to check if it's similar to my issue.
Ever since I changed carrier (and sim-card ofc), my GPS problems went away.

WiFi disconnect

So, I noticed my pixel 3 xl WiFi is disconnecting frequently.
It's connected to a secure 5Ghz band.
I did reset network, updated to November update
My other devices are properly connected and never had an issue. My S8 has never had this issue.
I did forget WiFi and tried again. It's only pixel 3 xl that's doing that.
I am not rooted and bootloader is locked..
LimitsX said:
So, I noticed my pixel 3 xl WiFi is disconnecting frequently.
It's connected to a secure 5Ghz band.
I did reset network, updated to November update
My other devices are properly connected and never had an issue. My S8 has never had this issue.
I did forget WiFi and tried again. It's only pixel 3 xl that's doing that.
I am not rooted and bootloader is locked..
Click to expand...
Click to collapse
I'm noticing the same thing. Can't narrow it down. Are you using any of those VPN based ad blockers?
Sent from my Pixel 3 XL using Tapatalk
bigdave79 said:
I'm noticing the same thing. Can't narrow it down. Are you using any of those VPN based ad blockers?
Sent from my Pixel 3 XL using Tapatalk
Click to expand...
Click to collapse
Nope, no VPN either.
I was just using Chrome connected to my TV the first gen. And it randomly disconnected again.
I did complete factory reset too. Same thing.
I'm having this same issue. When connected to WiFi, things typically work for a few seconds, then they go to hell. It's intermittent, and it never works for longer than a minute.
In my household there a Pixel 2 XL, S9+, LG V20, and this Pixel 3 XL. All phone's, game consoles, laptops, security cameras, and even guest phone's work fine, but not the Pixel 3 XL. It does the same crap on my works WiFi too.
When I first setup the phone, I transferred data from my old phone. It took 22 hours to complete whatever tasks it had to complete when the transfer was done. That turned out to be the start of my wifi issues.
I've factory reset, reset network settings, deleted all sorts of caches, tried other networks, different network settings, even tried removing my case, and bought a new router. Nothing works...
I'm also having disconnect issues. One of the Pixel's wi-fi connection issues FAQs suggested resetting the wireless router to see if that cleared things up. I tried that after forgetting & re-establishing the connection didn't help. It made a substantial improvement, but it did not eliminate them. Obviously something else is going on.
Mine seems ok. The only disconnects I ever experience are my XBOX One disconnecting in the middle of games...
gregb882 said:
I'm also having disconnect issues. One of the Pixel's wi-fi connection issues FAQs suggested resetting the wireless router to see if that cleared things up. I tried that after forgetting & re-establishing the connection didn't help. It made a substantial improvement, but it did not eliminate them. Obviously something else is going on.
Click to expand...
Click to collapse
I tried this too with no improvements. I dont think this is a good solution though since my wifi doesnt work on any network i try. I work for a fairly large company, getting them to reset the hundreds of routers they have would definitely not work!
I had the issue too and read somewhere that turning on Bluetooth would stabilize the WiFi connection.
I tried it and it works for me.
I don't consider it a solution, but it might be a usable workaround for you.
I too have been encountering the issue with WiFi disconnecting. That said I only know it is happening due to picking up my phone and apps connected to my smart home report no connections. The phone has reconnected to WiFi but the apps are not recovering.
I am not using VPN ad blocking and my Bluetooth is on.
My Bluetooth is never off, but some devices use the same piece of hardware for both so I've done the opposite and shut it off to see if that might fix it and there's no difference whether Bluetooth is on or off.
Thanks for posting a new idea though!
Same problem here but only with AVM Fritz WLAN products. Access points from other companys work without problem.
Wi-Fi disconnects every few minutes, switches to mobile and immediately reconnects.
AVM Support say that they have tested it with one of the employees Pixel 3XLs and it's working without problems.
Google replaced my device but same issue with the new one.
I tried flashing the very first Factory Image and it has the same problem. And with Q the problem exists too.
I was able to find a solution for me. It was caused by AFWall+.
I uninstalled it and installed new beta 3.2. Setting everything by hand and now the disconnects are gone ?

Android 10 broke my wifi

After taking the update my phone rebooted and a screen came up saying my OS was corrupted. I hit "try again" and the phone rebooted. The update broke my wifi connection... First it dropped out every 10 seconds. After I reset my router it got better but still drops out a few times an hour. I am unable to fix it. Wish I could go back to android 9 without resetting the phone.
panflute said:
After taking the update my phone rebooted and a screen came up saying my OS was corrupted. I hit "try again" and the phone rebooted. The update broke my wifi connection... First it dropped out every 10 seconds. After I reset my router it got better but still drops out a few times an hour. I am unable to fix it. Wish I could go back to android 9 without resetting the phone.
Click to expand...
Click to collapse
Sounds like you might need to try a factory reset. No "OS was corrupted" message here and my WiFi has been fine.
Sent from my Pixel 2 XL using Tapatalk
Well resetting my pixel 2xl means days of work so that is my last option. I had no problems with 9.
Here is one of my 9 screens. Every time I upload or download anything, including this room, my wifi drops in and out.
After playing with this all day I've determined that the wifi sensor itself has weakened. Some people are reporting the sensors in the phone do not work after the update.
All kinds of issues with the Pixel 2 XL with 10, blew it off and went back to 9.0 for now...restoring as we speak.
dendk said:
All kinds of issues with the Pixel 2 XL with 10, blew it off and went back to 9.0 for now...restoring as we speak.
Click to expand...
Click to collapse
What kind of issues?? I've actually found A10 to run pretty good on my P2XL. Just curious is all
Sensor problems, touch screen issues, reinstalled 10 sofar so good with it.
@dendk
Excuse me, you wrote above that you were downgrading to Pie. Did you upgrade again to 10 after that and everything's fine now?
I have actually downgraded to 9 until wifi problems get solved with a fix or something. After updating to 10, wifi kept disconecting from time to time.
dendk said:
Sensor problems, touch screen issues, reinstalled 10 sofar so good with it.
Click to expand...
Click to collapse
---------- Post added at 08:09 AM ---------- Previous post was at 07:54 AM ----------
@EeZeEpEe
I already did a factory reset. In fact, the problems with wifi begins as soon as, after factory resetting, you try to configure your "new" phone trying to connect to wifi. It does connect but saying "connected with no internet access".
I took some screenshots and sent them to Google support and they offered me to replace the phone.
What I have done so far is to downgrade to Pie. The wifi problems have disappeared, so it is clearly a software problem. Many others have reported exactly the same in some forums.
I will wait until Google comes with a fix for this.
EeZeEpEe said:
Sounds like you might need to try a factory reset. No "OS was corrupted" message here and my WiFi has been fine.
Sent from my Pixel 2 XL using Tapatalk
Click to expand...
Click to collapse
Nobody here with wifi problems after Android 10 update?
Here goes a possible (and temporary) solution, until Google solves this problem.
After many tests, I have come to a conclusion: Android 10 on Pixel 2 XL (at least on mine) has made the phone have a really poor coverage for the 5Ghz wifi band. When connected to that band, as soon as I get a little bit far from the router, I receive the "Connected with no internet" and after a while my phone disconnects and inmediately tries to connect again in an endless loop.
The good news is that I've been able to get a stable connection... but only on the 2,4Ghz. For this, I've had to make some changes both in the router and in the phone:
- In my router (O2/Telefonica in Spain, Mitrastar router) on the 5Ghz band configuration I had to remove the Guest/Virtual Access Point, which was pointing to the 2,4Ghz band. I suppose other routers will have a similar configuration.
- In my phone I made sure that I connected only to the 2,4Ghz band (you should see two wifi networks, one with PLUS or something like that and one without the PLUS: this is the one you have to select).
- Once connected, make sure you select "use device MAC" instead of "use arbitrary MAC" under connection configuration. The second is default on Android 10 and can make some routers go crazy because they think you are a hacker or something and so they block your connection.
After that, you should have an absolutely stable connection as you used to on Android 9 Pie, only that you are using the 2,4Ghz and not your fast 5Ghz connection. Obviosly this is a temporary solution until Google solves this. But at the moment I don't really need that extra speed on my phone, so I can live with that.
What is abolutely clear is that this an Android 10 bug and it only happens with certain Pixel phones like Pixel 2 XL. Mi wife's 3a XL has no problem at all after the update.
Hope this helps.
I have actually noticed the same exact issues going on with my Pixel 2 XL on Android 10. IHow do I change so that using my device's MAC address is the default option?
I have actually noticed this issues going on with my Pixel 2 XL on Android 10. In android 9 wifi connectivity was really really good. i have been using this phone since the launch without any issue but recently after updating to android 10 i have seen that the wifi connection is really really poor. Sometimes even disconnect automatically & sometime while connected to the wifi it shows no internet connection. I guess this is a software problem!!! I hope google fix this ..
Only on the 5Gz band. 2,4Ghz band remains stable. Just make sure you connect to that band.
astaineakash said:
I have actually noticed this issues going on with my Pixel 2 XL on Android 10. In android 9 wifi connectivity was really really good. i have been using this phone since the launch without any issue but recently after updating to android 10 i have seen that the wifi connection is really really poor. Sometimes even disconnect automatically & sometime while connected to the wifi it shows no internet connection. I guess this is a software problem!!! I hope google fix this ..
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---------- Post added at 07:26 AM ---------- Previous post was at 06:49 AM ----------
You can try one more thing. On the 5Ghz configuration of your router, try to change the channel setting to a fixed channel instead of the predetermined Auto (I have set mine to 100(DFS)) and connect again from your Pixel. It will probably say "Connected, no internet" for a while, but just wait for a minute till it gets connected to the Internet and see if it stays stable
Just so you don't feel alone. I also started have wifi issues immediately after upgrading to Android 10
I've been having the same wifi problem that others have mentioned since the Android 10 update. However, it is also affecting my cellular and data signals, albeit to a lesser degree. Google tech support had me do diagnostics (rebooting in safe mode) and determined that I do indeed have a problem. However they want me to go through Verizon to try and get a replacement phone. They said if Verizon won't replace it, then they will. I really don't want to trade in my practically new phone on a refurbished model, so I'm going to live with this for a while longer and see if Google will release a new update to fix this bug.
I just got off the phone with Google Fi support about my Pixel 2XL and its' wifi issues are the same. I downloaded 10 like the first or second day it was available and began having issues with wifi immediately. Pictures on websites would not load and the pages load ten times slower. They recommended to send feedback and the steps I have taken to attempt a resolution but, I still have the same problem. I did a factory reset and still no fix for it. They first wanted to possibly send me a new replacement but, I was adamant that it was the software and not hardware since the wifi was perfect right before I updated to Android 10. Feedback will be sent so they can provide it in there November Security Update.(crossing fingers)
Totally concur with this thread, started as soon as I updated to A10B5. 5G connects, shows no bars, and "no internet connection". Using my old Nexus 6 at the same spot, 2 or 3 bars, internet connection right away. Just wondering if anyone that is unlocked has tried flashing the last 'Pie" radio file and results?
I too have connectivity issues on a pixel 2 XL even after a factory reset. I'm using a dual band AT&T Gateway or a Asus dual band router. I haven't tried turning off the same named 5 gigahertz band to see if it makes a difference, after reading here.
I havent had any issues with Wifi that i know of. But im having charging issues and sound issues
I'm having a similar issue with the normal Pixel 2 and using Google WiFi mesh system.
My pixel 2 refuses to connect to the 5Ghz network at my place whereas at my parents place (also using Google WiFi) it connects flawlessly to the 5Ghz one.
My pixel 3 XL is also connecting without any problems.
I used the app WiFi analyzer on my pixel 3XL and noticed that my Google WiFi is using the 5126 frequency.
If I use the same app on my pixel 2 it isn't even going that far.
At my parents place the frequency used is way lower.
Around 5000'ish
I'm having the same issues with WiFi. I finally disabled the 5 GHz signal from my router so I'm now only using the 2.4 GHz signal. This made my WiFi so much better at home. There is a lengthy thread about this issue in the Pixel Support forums, but it doesn't seem like anyone from Google has stopped by there to assist or gather info.
Sent from my Pixel 2 XL using Tapatalk

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