I have a ATT branded Moto Z2 with a Cricket SIM. I got the phone in late november, and it came with Android 7.1.1 with the June 1 SPL. I know that ATT has released several updates, the latest in December with the November 1st SPL,
but everytime I check for updates it says that my phone is up-to-date.
So far I tried to check for updates after a factory reset, and also tried to do an OTA update with an old ATT SIM in it. Nothing seems to be working.
I have posted on the lenovo support page but so far I have not got any answer. I am not the guy that has to have the latest software running, but the updates fixed the BlueBorne security hole...
Othat than using a Cricket SIM, the phone is stock, not rooted.
has anybody encountered the same problem? Thank you
So I have two Tmobile versions of this phone. one rooted/unlocked, one not. I am also having a problem with receiving OTA. Mine stock device is on an August Security patch and there have been two released patches since then. I just got off the phone with both motorola and tmobile and they are both useless. I explained over and over that i wasn't calling about the oreo release, that i was calling about ANY updates and they couldn't get that through their head. Further, tmobile states they haven't released an 8.0 ota which we all know is false since several people on this forum have received it.... very frustrating. I may have to unlock my stock device if I ever want an actual update.
ululi said:
I have a ATT branded Moto Z2 with a Cricket SIM. I got the phone in late november, and it came with Android 7.1.1 with the June 1 SPL. I know that ATT has released several updates, the latest in December with the November 1st SPL,
but everytime I check for updates it says that my phone is up-to-date.
So far I tried to check for updates after a factory reset, and also tried to do an OTA update with an old ATT SIM in it. Nothing seems to be working.
I have posted on the lenovo support page but so far I have not got any answer. I am not the guy that has to have the latest software running, but the updates fixed the BlueBorne security hole...
Othat than using a Cricket SIM, the phone is stock, not rooted.
has anybody encountered the same problem? Thank you
Click to expand...
Click to collapse
Chrisy8s said:
So I have two Tmobile versions of this phone. one rooted/unlocked, one not. I am also having a problem with receiving OTA. Mine stock device is on an August Security patch and there have been two released patches since then. I just got off the phone with both motorola and tmobile and they are both useless. I explained over and over that i wasn't calling about the oreo release, that i was calling about ANY updates and they couldn't get that through their head. Further, tmobile states they haven't released an 8.0 ota which we all know is false since several people on this forum have received it.... very frustrating. I may have to unlock my stock device if I ever want an actual update.
Click to expand...
Click to collapse
At least the T-Mobile versions can be rooted. As far as I know, the ATT cannot as of yet.
theres only been one update since august and thats a fixed august. the other being the oreo update thats available now
if you would like to update your phone we have the ota updates and can get you updated without unlocking your bootloader just let me know [email protected] on hangouts
Chrisy8s said:
So I have two Tmobile versions of this phone. one rooted/unlocked, one not. I am also having a problem with receiving OTA. Mine stock device is on an August Security patch and there have been two released patches since then. I just got off the phone with both motorola and tmobile and they are both useless. I explained over and over that i wasn't calling about the oreo release, that i was calling about ANY updates and they couldn't get that through their head. Further, tmobile states they haven't released an 8.0 ota which we all know is false since several people on this forum have received it.... very frustrating. I may have to unlock my stock device if I ever want an actual update.
Click to expand...
Click to collapse
What OTA for Tmobile? Mine has NCX26. 7 as stated in Tmobile support site, I do know that OCX oreo release is suppose to be live but support site doesn't show it andy phone hasn't gotten it.
Found a way to get it to download updates.
So, after wasting my time with Motorola and ATT so-called "technical support", I decided to try something: I rebooted the phone in recovery mode (VOlume down + Power button) and put it in recovery mode. Rebooted from recovery mode, and bingo, it downloaded the next update (September SPL). It now shows "background installation..." in progress. Hopefully this is going to be the solution.
I did the update manually using the file nash_opx 27.109-34_subsidy-DEFAULT_regulatory-DEFAULT_CFC. Xml. zip and it worked perfectly.
djsboy said:
I did the update manually using the file nash_opx 27.109-34_subsidy-DEFAULT_regulatory-DEFAULT_CFC. Xml. zip and it worked perfectly.
Click to expand...
Click to collapse
I think I may have found the right recipe. The trick is to check for updates while NOT on WiFi. So move away from WiFi coverage, but still within Cell coverage, with Data on. Check for updates. It will say that an update is available and will be download when within WiFi range. Move back to where you have WiFi, and bingo, it will start downloading. I did it twice yesterday afternoon, once to go from the Sept to the Oct SPL, and then from the Oct SPL to the Nov SPL, which is the last available update according to the ATT page. All of this with my Cricket SIM. WHy this works is beyond my pay grade to figure out. I will eagerly wait for the next update to be posted to see if this trick works consistently. Again,
this seems to work with my ATT branded phone.
My ATT Z2 force, starting from last evening (1/24/2018), kept getting security update, from September, 2017. Then this morning, October 2017 and November 2017. Does this mean we are going to get Oreo update soon ?
So I've had my Moto zforce 2 for 3 days now. We're is the Oreo update ? T-Mobiles site says it was released Dec 22nd ?
lcc014 said:
My ATT Z2 force, starting from last evening (1/24/2018), kept getting security update, from September, 2017. Then this morning, October 2017 and November 2017. Does this mean we are going to get Oreo update soon ?
Click to expand...
Click to collapse
Dude..Let us know when u get Oreo update....So am I
Anyone on TMobile receive the ota update ?
There are issues with calling and sms on the T-Mobile variant. The update has been pulled while they sort out the issues.
Well that makes sense why I'm not seeing it then.
I am still not able to get the AT&T update past June. I tried the reboot into recovery and nothing. Is there a way to manually install the update from an SD card which would allow for OTA updates in the future?
TheLooq said:
There are issues with calling and sms on the T-Mobile variant. The update has been pulled while they sort out the issues.
Click to expand...
Click to collapse
Good. On my account we got 2 of them for Christmas. A few days after Christmas, one of them updated to Oreo. At this point, the Galaxy S7 Edge on our account could not hear the Z2 Force. Went through everything with T-Mobile support including network settings reset, factory resetting both the Samsung and Motorola phones. Didn't fix it. Meanwhile, the Z2 Force that was still on Nougat was fine. A few days later, it also updated to Oreo, and now neither Z2 Force can be heard on the Samsung. I hope they get this mess cleaned up soon since it's been a month.
It seems to be only between those two phones. Until the next update/patch is released, the workaround is to disable VoLTE in call settings on the z2.
Got AT&T update to 8.0.0 this morning.
I received notice of the Tmobile Oreo update, downloaded it, but cannot install it. It only says something went wrong and didn't install the update. I have the bootloader unlocked and Magisk installed. I followed the instructions for Magisk dual partition updates. I uninstalled Magisk using Restore Images and did not reboot. I went to System Updates and downloaded the update again. It never went to Security Update Installing, step 1. I am on Magisk v 16.0 which passes the SafetyNet check, ctsProfile: true and basicIntegity: true. At this point, should I completely uninstall Magisk, flash the OreoFlashAll.zip or the NASH_TMO_C_OCX27.109-36_subsidy-TMO-regulatory-DEFAULT_CFC.xml.zip? Or something different?
lcc014 said:
Got AT&T update to 8.0.0 this morning.
Click to expand...
Click to collapse
Let us know if you lose the animated home button as I did after the At&t update. I asked the question in the room and no one answered. Hopefully I didn't break any rules by asking here. Thank you.
Sent from my Moto Z (2) using Tapatalk
Related
Hey, just bought brand new 5x and I'm still on 6.0 with oct 1sr 2015 security patch. When I go to system updates it says I'm up to date. Am not getting OTA update automatically. Im on Telenor in Serbia. Should I wait or do I have to root and flash the latest update manually?
Btw, looove the handset and OS is lagfree, no issues, but still wonder why I'm not getting the latest update. No root, LB, brand new OTB device.
5ageman said:
Hey, just bought brand new 5x and I'm still on 6.0 with oct 1sr 2015 security patch. When I go to system updates it says I'm up to date. Am not getting OTA update automatically. Im on Telenor in Serbia. Should I wait or do I have to root and flash the latest update manually?
Btw, looove the handset and OS is lagfree, no issues, but still wonder why I'm not getting the latest update. No root, LB, brand new OTB device.
Click to expand...
Click to collapse
to update it manually u don't need to have root access.
But if u like to try some new 3rd party ROMs root it :good:
Geeks Empire said:
to update it manually u don't need to have root access.
But if u like to try some new 3rd party ROMs root it :good:
Click to expand...
Click to collapse
How do I update manually? Any recommended guides? I dont feel the need to flash a custom rom, I like what google is doing with android as is for now. Just want the lates and greatest, thats why I bought a nexus.
Also would like to know the reason why I am I not getting updates automatucally. I have the international H791 model. Firmware version MDA89E. Its two OTAs outdated.
Quick thought: Shut down, remove SIM, Start the device, Connect to Wifi, Check for updates.
Just unboxed a brand new 5X 10 minutes ago and have the exact same problem...
Tried to reboot and added a Google account, charged the battery to 100% but the thing still won't find a new system version...
marioemp2k7 said:
Quick thought: Shut down, remove SIM, Start the device, Connect to Wifi, Check for updates.
Click to expand...
Click to collapse
Tried that too. I activated the device without the SIM and used it that way yesterday, inserted it just today.
Than I guess you can't do anything else unless you unlock the bootloader. At this point you can fastboot \system \boot \radio \vendor from the latest factory image or you can sideload ota zip through stock recovey.
I am having the same issue, my new nexus 5x is on 6.0 MDB08L, securiry patch level: November 1, 2015.
When I check for updates it says that my device is up to date...
The OTA will show up eventually. Or update manually.
Same thing for me in Canada. I just ended up enrolling in the Android Beta to get N preview.
Issue solved!
I got a ton of OTAs overnight while device was charging. I think it was 5 OTAs one by one that had to be installed separately, now I am on the latest April security patch and loving my nexus even more. No noticable performance difference, smooth and snappy and now up to date. So I guess updates will come you just have to be patient so google can activate them for your device. In my case it was 2 days since activation.
Info
5ageman said:
How do I update manually? Any recommended guides? I dont feel the need to flash a custom rom, I like what google is doing with android as is for now. Just want the lates and greatest, thats why I bought a nexus.
Also would like to know the reason why I am I not getting updates automatucally. I have the international H791 model. Firmware version MDA89E. Its two OTAs outdated.
Click to expand...
Click to collapse
[TUTORIAL][GUIDE][HOW TO] Flash Factory Images || Unroot
http://forum.xda-developers.com/nexus-5x/general/tutorial-flash-factory-images-unroot-t3231627
How to download and install the Android Marshmallow OTA update on Nexus devices
http://www.digitaltrends.com/mobile/how-to-install-ota-updates-on-google-nexus-devices/
:good:
Has anyone flashed the NKG47L June Security update for Tmobile/Fi Carriers to their Pixel? If so, did you lose VoLTE or Wifi Calling or both?
Wifi Calling and VoLTE were working fine on N2G47O and then I flashed the NKG47L OTA to my Pixel, which I am using with T-mobile, and I can no longer make a call without dropping to HSPA, and calls will not be made over wifi anymore.
Because you said you flashed the OTA I'm going to assume you didn't wipe your phone, so I would try doing that first after backing up all your data.
If that doesn't fix it then I would try flashing NJH47B and seeing if that solves it. NJH47B has the same radio and modem images as N2G47O.
Was going to leave a comment to you on reddit but felt like it would do more help here.
Namelesswonder said:
Because you said you flashed the OTA I'm going to assume you didn't wipe your phone, so I would try doing that first after backing up all your data.
If that doesn't fix it then I would try flashing NJH47B and seeing if that solves it. NJH47B has the same radio and modem images as N2G47O.
Was going to leave a comment to you on reddit but felt like it would do more help here.
Click to expand...
Click to collapse
thanks for the reply.
I have a Verizon Pixel that I am using on Tmobile, so it wont let me unlock the bootloader to flash another image. I cant flash the OTA for NJH47B because it says its older than my current baseband.
just wondering if anyone else has the same problem so I can know if its my phone or the update.
0ri0n said:
thanks for the reply.
I have a Verizon Pixel that I am using on Tmobile, so it wont let me unlock the bootloader to flash another image. I cant flash the OTA for NJH47B because it says its older than my current baseband.
just wondering if anyone else has the same problem so I can know if its my phone or the update.
Click to expand...
Click to collapse
I'm waiting for the OTA I'd rather not sideload. I'm in the same position as you are, Project Fi, Verizon locked phone. I'll let you know once they push the update.
edit: I just thought that this might be the reason the OTA hasn't gone out yet? Perhaps they are working this out before they push it. Be interesting to see if anyone else that sideloaded has this issue. Can you post the reddit thread for perusal?
Sent from my Pixel using XDA-Developers Legacy app
I sideloaded the ota and everything works for me. I'm using a play store bought phone though
Sent from my Pixel XL using Tapatalk
Works normal for me, on Fi on T-Mo.
I'm on T-Mobile and turned off WiFi calling several months ago because incoming callers didn't hear a ring on their end and would hang up before I could answer. Can anyone verify if this is working on the latest release?
bobby janow said:
I'm waiting for the OTA I'd rather not sideload. I'm in the same position as you are, Project Fi, Verizon locked phone. I'll let you know once they push the update.
edit: I just thought that this might be the reason the OTA hasn't gone out yet? Perhaps they are working this out before they push it. Be interesting to see if anyone else that sideloaded has this issue. Can you post the reddit thread for perusal?
Click to expand...
Click to collapse
Still waiting for the ota also, patiently
It appears to be fixed in the June update... for me at least. (After data wipe) Everyone used to complain about not hearing a ring when they called me while wifi calling was enabled. They now tell me that it's ringing when they call.
As far as the volte and wifi calling issue I had, a factory wipe fixed it. Sux that I had to do it, but it's working properly now on NKG47L
DROITURK182 said:
Still waiting for the ota also, patiently
Click to expand...
Click to collapse
id flash it myself
Okay good news I got the notice for the ota today by going into settings and manually clicking check for system updates. It's there but won't let me download it with my data, says to connect to wifi to download and install. But after June 15th it will let you download with data?
Verizon Pixel XL, but switched to T-Mobile, due to then saying their device was unlocked as well. Still on the May 2017 security patch though. Never received an OTA update for the June security patch. It's now July 4th. Anyone have the same problem? Anyone know how to fix it without having to sideload?
TBG3,
I'm having the same issue. I spoke with Google two days ago and the tech said that they hadn't pushed all of the June security updates out yet. I questioned him on that because it's now July. I asked him why hadn't all of Junes updates been pushed through? No logical answer was given. I'm hoping to receive an update for July.
TBG3 said:
Verizon Pixel XL, but switched to T-Mobile, due to then saying their device was unlocked as well. Still on the May 2017 security patch though. Never received an OTA update for the June security patch. It's now July 4th. Anyone have the same problem? Anyone know how to fix it without having to sideload?
Click to expand...
Click to collapse
I was lucky enough to be running the android o beta and unenrolled front the beta and it pushed the TMO June sec patch to my phone. WiFi calling and volte is working fine.
My 6X just received an OTA. The security patch level went from March 1st to Oct 5th. The EMUI version was updasted to 5.0.1. So far so good, I haven't used it much.
Akopps said:
My 6X just received an OTA. The security patch level went from March 1st to Oct 5th. The EMUI version was updasted to 5.0.1. So far so good, I haven't used it much.
Click to expand...
Click to collapse
But, those updates are gradual? since my cell phone has not received it
I have gotten an OTA update as well. Not sure if it's going to remove my root or not so I'm not going to update
patrick8996 said:
I have gotten an OTA update as well. Not sure if it's going to remove my root or not so I'm not going to update
Click to expand...
Click to collapse
Same here.
Yep it will remove you current root... Cause i just updated too it a few hours ago which i did not have root but i had my bootloader unlock. And yep my bootloader is locked ... I have always herd ota updates doeisnt relock the bootloader???
Not going too unlock it again cause i was waiting for 8.0 if and when it comes anyways. That and i have my phone setup the way i want it not going threw it again at the moment lol..
iamshadow2008 said:
Same here.
Click to expand...
Click to collapse
You can't update without removing root
iamshadow2008 said:
Same here.
Click to expand...
Click to collapse
You need to remove root, flash stock boot and stock recovery before you download the ota for installation.
Just updated but now Google Assistance no longer works and fail to connect.
I have to clear Google app all data to make it run
e20140 said:
Just updated but now Google Assistance no longer works and fail to connect.
I have to clear Google app all data to make it run
Click to expand...
Click to collapse
Factory reset..
Wow. Two system updates in the last 10 days. Just updated BLN-L24C567 to B366 from B365. Security patch is Nov. 6.
I guess this makes Huawei/Honor phones a lot better than Lenovo Moto phones. Once I recommended my father to buy a (Lenovo) Moto X Pure. The phone received updates something twice a year (!), and its Nougat update came 13 months (!) after the official Nougat release, and maybe 10 months after when Lenovo promised this update would be available. Huawei has a better track record than Lenovo IMHO.
13 months is a lot, and yes, Huawei/Honor has been better in the recent years when it comes to updates
Indeed. They give update if want to else simply discard. btw see what Apple was doing with regular updates.. they admitted and was a let down for many (but accepting it needs some real guts for a brand like Apple)
Who knows other OEMs who gives regular updates are doing similar things
edit: scratch that
Hi,
I bought my Honor 8 pro last november and i haven't got any OTA updates since then.
I'm still on DUK-L09C432B185. System updates is telling me there are no update as well as the HiCare app. It wouldn't let me download the full package either.
Firmware finder is telling me that there have been several updates since B185.
Do I still need to wait or is there something wrong? Living in the Netherlands btw if it matters. Phone is still stock so no root or whatever.
Is it carrier locked? Might be a carrier thing? Not so usual around the EU (thankfully) but thats what I come up with.
Otherwise, it should have had updates indeed.
It's (afaik) not locked to a carrier. Bought the phone myself (was not part of a subscription). Using it with a sim only from Tele2.
Already tried updating without sim card. No luck: still no updates available.
Got an update to DUK-L09 8.0.0.360(C432) in the meantime .
I contacted Huawei support and he told me my IMEI is authorised for a couple of updates (including Android 8) but could not explain why I was not receiving it. He advised me to send my phone in for repair.
Before doing that I decided to give firmware finder a shot. That worked! Even got a prompt for an update to 362 now.
Rubene01 said:
Got an update to DUK-L09 8.0.0.360(C432) in the meantime .
I contacted Huawei support and he told me my IMEI is authorised for a couple of updates (including Android 8) but could not explain why I was not receiving it. He advised me to send my phone in for repair.
Before doing that I decided to give firmware finder a shot. That worked! Even got a prompt for an update to 362 now.
Click to expand...
Click to collapse
The same mishap happened to me as well. Got no update since a minor OTA update that shipped with the phone which dated back to October 2017 I think. Mine is C675 (Indian) unit. Firmware Finder resolved it for me as it did for you. It's a pity how Honor handles its update distribution amongst other software related issues.
btw, how's your battery back up post Oreo update if I may ask?
Weird indeed.
I think my overall battery life improved but it's a bit hard to tell since I charge it in the car very often (Android Auto).
Yours?
I just got an S9 and have not been able to get it to apply all of the available updates. When I check for updates, it says that I have the latest one already. I tried the Smart Switch software and that says I am also up to date. I cleared the cache partition and then set the date to one day ahead and checked for updates. It took a few minutes checking but then it finished and said I was up to date.
My previous phone was an S8 and that phone had issues updating too. I had to go to ubreakifix to have them update the phone when Android 8 became available. After that update, my S8 never got an OTA again.
I fear that this S9 is having the same problem. I even activated the new S9 with a new sim card. I also verified that AT&T sees that I have an S9.
Anyone know what is going on? Anything else I can do to get it to update? I am currently on the previous version with baseband G960USQS3ARG8.
dominican2589 said:
I just got an S9 and have not been able to get it to apply all of the available updates. When I check for updates, it says that I have the latest one already. I tried the Smart Switch software and that says I am also up to date. I cleared the cache partition and then set the date to one day ahead and checked for updates. It took a few minutes checking but then it finished and said I was up to date.
My previous phone was an S8 and that phone had issues updating too. I had to go to ubreakifix to have them update the phone when Android 8 became available. After that update, my S8 never got an OTA again.
I fear that this S9 is having the same problem. I even activated the new S9 with a new sim card. I also verified that AT&T sees that I have an S9.
Anyone know what is going on? Anything else I can do to get it to update? I am currently on the previous version with baseband G960USQS3ARG8.
Click to expand...
Click to collapse
If you just got it, give it a week or so.
There was an S9+ that was added on another line within my account at the same time and it got all the updates right away. Hopefully time will fix mine but right now I doubt it.
Sent from my SM-G960U using Tapatalk
It's been over a week and still no update. Anyone have ideas as to what is going on?
Sent from my SM-G960U using Tapatalk
dominican2589 said:
It's been over a week and still no update. Anyone have ideas as to what is going on?
Sent from my SM-G960U using Tapatalk
Click to expand...
Click to collapse
Did you ever flash this to U1 Firmware? I had a similar issue when i decided to go back to U firmware. Ended up having to to revert back to an old version of U and then proceed with side loading updates from firmware science until the BR firmware (side note, the firmware i found on here to revert back to stock U did not have a direct upgrade path on Firmware science) then AT&T started updating as normal.
I have not flashed anything. This is new out of the box.
Sent from my SM-G960U using Tapatalk
I would take it back to AT&T.
My previous phone did the same thing which is odd. I can't see why two consecutive new phones would not update for me. Is there a way I can download the update from AT&T and sideload it without having to reinstall everything?
Sent from my SM-G960U using Tapatalk
Go to samsung.firmware.science and check.
911jason said:
Go to samsung.firmware.science and check.
Click to expand...
Click to collapse
I applied the next update from there and while it updated, it wiped my phone. now to spend a few hours again resetting everything up. i thought this wasn't supposed to wipe my phone?
Don't bother setting up your phone until you're all caught up with updates. I learned that the hard way. Just skip all the setup stuff after connecting to WiFi, then check for updates. Go back to the firmware science site if there are none available. I'm on 3BRJ6 with a November 1st security patch. This one was an OTA update after manually installing 3 or 4 from the firmware science site.
P.S. Under settings-about phone-software information do you show ATT/ATT/ATT at the bottom of the Service Provider SW ver.?
911jason said:
Don't bother setting up your phone until you're all caught up with updates. I learned that the hard way. Just skip all the setup stuff after connecting to WiFi, then check for updates. Go back to the firmware science site if there are none available. I'm on 3BRJ6 with a November 1st security patch. This one was an OTA update after manually installing 3 or 4 from the firmware science site.
P.S. Under settings-about phone-software information do you show ATT/ATT/ATT at the bottom of the Service Provider SW ver.?
Click to expand...
Click to collapse
The problem with it resetting my phone is that if still continue to not receive ota updates directly, I'll never update again since I wouldn't want to reset again. As for the fw, I do see Att/att/att.
I updated up to the October security patch to see if it would offer the Nov security patch and my phone still won't offer ota updates.
Sent from my SM-G960U using Tapatalk
Does your phone show the blue AT&T logo during boot up? Does it have all the AT&T bloatware?
Yup, it's an Att branded phone. I bought from Best buy. Came in Att box, has all the bloatware too.
Sent from my SM-G960U using Tapatalk
Then I go back to my initial recommendation that you return it. I would also consider asking AT&T if there is some way to wipe your account data clean before activating a new phone and make sure you get a new sim card.