airplane mode stuck to turning off no signal - One (M9) Q&A, Help & Troubleshooting

Ok so i got my one m9 a while ago and have been running viperone for some time.
however one night i put my phone on charge go to sleep like normal,
once i wake i have no signal and airplane mode stuck to turning off,
i have done all research and restored my phone back to default by ruu but no matter what i do nothing changes, i have tried turning the radio on manually with the 4636 menu. i have rebooted without sim inserted but nothing seems to help.
i have the sprint version so i don't receive 4g anyway.
be grateful if anyone could help me if not im going to have a long argument with the shop that sold it to me (being it was a sprint phone being sold in the uk) and he refused this at first and couldn't get a refund
i can't see any other options
thanks in advance

IF IT'S 2ND HAND You have the right to a cooling off period of 30 days where if anything goes faulty they fix it. If it goes faulty twice then they refund.
They must prove it isnt faulty, you do not have to prove it is.
If your 30 days are up and they offer no other recourse then you're SOL.
IF IT'S BRAND NEW They are obliged to do the above for 12 months.
If talking to him and asking politely doesn't get you anywhere just call consumer advice line and they will help you out.

Related

unlocked 8525 will not turn on

Here is my situation, i have and unlocked 8525 w/ tmobile service. just got the phone not too long ago. I was talking on the phone and then when i ung up, it jus randomly turned off. I'm thinking oh its fine i'll just restart it or take the battery out. No.... It did not turm back on at all. i tried to set it in bootloader mode, took battery out for several hours and it still doesn't work. The big problem is that i dont have insurance. Is there anything i can do?
gsevans said:
Here is my situation, i have and unlocked 8525 w/ tmobile service. just got the phone not too long ago. I was talking on the phone and then when i ung up, it jus randomly turned off. I'm thinking oh its fine i'll just restart it or take the battery out. No.... It did not turm back on at all. i tried to set it in bootloader mode, took battery out for several hours and it still doesn't work. The big problem is that i dont have insurance. Is there anything i can do?
Click to expand...
Click to collapse
Have you tried turning it on while plugged into the charger? How about a Hard reset?
Had similar problem some advice
Ok!
I had same situation. But i am a cingular/att customer. So i don't know how my advice would help unless you have a friend who has cingulr/att service.
Now, what i did was contact cingular/att I explained to them that my phone stopped working.
They took the IMEI # of phone -- they were able to tell that i had purchased it
it was w/in the 1 yr service plan. they exchanged it for refurbished one.
so if u know someone w/ cingular service have them call it in.
NOW make sure you do not offer any information. You wait until you are asked those questions and to answer w/ appropriate response. Simple and short.
hope that helps.
key thing to remember:
it just doesn't turn on
u did nothing to it
u didn't change rom

Mobile Network Drop

Not sure if anyone else has had this problem but i randomly get mobile network drops once or twice a week. The phone works perfectly well but the mobile network just drops, you cannot scan for network at all. The only way i have found around it is to enable plane mode to drop all connections and then turn plane mode back off so the network starts up. This often takes between 5 - 10 mins for it to kick in.
Tried two roms but now back to stock but still happening.
Have you tried flashing the latest radio? They are listed in the dev section.
The recent OTA 1.21.405.2 update included a new radio I think. Did you put this on too?
Since then, I have also been having the network drop out. I am missing a lot of calls as a result. Prior to this update I had two months of problem-free operation on my stock 2.1 ROM.
From reading the google forums, this is a wide-spread issue. The light at the end of the tunnel seems to be that people updating to 2.2 froyo seem to see the problem stop. Two weeks to wait for us stock ROM boys according to the rumours then! Fingers crossed.
It's a bit embarrassing having this flashy toy when it struggles to be a phone at random intervals. At the weekend one of my less techy friends was waving his Nokia 6210i in my face saying, "At least I can make and recieve calls!". So I changed the language on his phone to Turkish when he left it lying about. The old ones are the best.
I am going to test the 1.21.405.2 theory by doing a factory reset later this week when I have time. Problem should persist if it is the new radio. Will post back with the results.
OK did a factory reset this morning. I left all my apps off, and did not set back up any google account business. I basically left it as a standard mobile phone.
Within 7 hours, guess what....yes it's lost the connection again. Strongly believe this is a radio problem. I'm too noob to know if I can flash the radio without rooting. Anyone?
I have since submitted my complaint with HTC CS. Will await their response, and post it here.
In the interim, turning airplane mode off and on again does regain the connection, and I have installed an app from the market place called "No Coverage Alert". It will now beep and buzz if I loose the connection so at least I will be aware every time it bombs out. Far from ideal but should do for now.
Watch this space.
Yes i have tried the two radios posted but i havent tried any international ones such as europe or asia. I still randomly get network drop and i need to turn radio off and back on again for it to pick up.
Maybe i should ask a chef if these drops are logged anywhere on the device so i can root in and look at the logs myself and diagnose what the network drop is on my phone.
Just to confirm, tried multiple radios and roms, i know exactly what i am doing all i would like is explaination of why it happens. It is not user error as i have tried with stock rom, no fancy apps etc to stop it from working or changing config.
its got something to do with the network radio libs that need a service restart. i am 100% sure if i rooted in and knew which service to restart it would work also
Erm.... this is a little embarrassing but I feel I need to own up to prevent misleading anyone. I have arranged with HTC customer support to send my Desire back for repair. They pick it up Monday.
I bought a cheap £10 phone to keep me going. It arrived this morning. After I had finished laughing at it, I put the SIM card in and powered up the phone.
"No SIM card instered" was the message it greeted me with. After numerous power-up and power downs, and some SIM card hoakee-coakee, it finally recognised the SIM card......then dropped the signal to Orange. EXACTLY what my HTC Desire did.
Doh.
I had tried the SIM card in another phone (my girlfriends Blackberry) when the problems first started and it had worked straight away. But the SIM card seems to be random in it's failures. Should have tested more rigorously.
Sorry guys but in my instance it seems I have simply a faulty SIM card. The first one I have ever had go wrong in 12 years, but there you go. I was too fast to blame Android/HTC.
A|ex, please try your SIM card in another handset. Do several power-ups to see if it goes wrong. Would explain why trying numerous radios/ROMs has not helped you.
Let me know?
I had the same issue. Talked all day and evening, then toyed around with the phone a little, flashed a new ROM, no connection. oO okay, that's weird. Tried 3 different ROMs, reset to factory settings. Went to Orange, the SIM was borked. Thankfully, getting a new one took all of 5 minutes and didn't cost me a dime.
Yep. Was the SIM card. The new one arrived from Orange this morning. Popped it in and it's working straight away. My 3G has even improved slightly I reckon.
Six hours of use and not one drop yet.
Thank god for that.

No more signal?

Hey guys,
I'm with Vodafone UK (notorious for their bad signal coverage) but this morning when I woke up, my HOX has had absolutely no signal.
I've tried everything I can think of to resolve the issues, standard restart, hard restart, removing the sim card etc. but to no avail.
I also wondered if it was maybe Vodafone having a bad day too and asked my friends who are also with them, if they had any signal. They all have full signal.
Then i checked the settings on my device, phone identity.
For some reason, the IMEI, IMEI SV, IMSI and phone number are now all unknown. I'm not really sure what this means, but I know they normally have something underneath them.
This has led me to believe its an issue with my sim card/contract whatever... maybe I haven't paid my contract so Vodafone cut me off, went online and checked. Everything has been paid for.
Got any suggestions as to whats wrong and how I can resolve this please?
Hi,
I had a similar problem (also on Vodafone, but it may just be coincidental). I had no signal for a couple of days and thought it was due to a screw up during my number porting from O2.
Anyway, after 2 days of calling customer services and having my SIM swapped twice I went into the store and they replaced my phone. It's fine now.
Funny enough I also woke up to phone having zero signal, but am with o2. After 1min or even less signal came back.
just got off the phone to the Vodafone people.
After trying my sim card in my friends Vodafone HOX (black), I got signal. This has led me to believe its a hardware issue, but despite this the phonerep still insisted it might be a software issue (I have the latest OTA update, same as my friend and his is fine? NB: his device doesnt have the flicker issue unlike mine).
Will have to visit the local store to have the shop monkey tell me the dreaded, "we'll have to send it away for repair" probably. If this is the case, the phonerep said I would probably have to pay for any repairs/new handset as I dont have insurance. Is that fair because I'm still well within warranty..?
Sounds about right, if you within your 28 days you can ask for a replacement. As per rules. Even HTC say to replace. Anything after 28 days needs to be sent to HTC for repair. You shouldn't have to pay for any repairs it should be covered under warranty. They can refuse or charge if you have tampered with it, as in did the HTC unlock and installed a custom rom.
See what the shop says, if HTC do charge then kick up a big fuss.
No issues with my vodafone sim in mine, however had terrible issues with GG, kept losing sim card I assumed it was a faulty sim card causing the issues.
Hey there, my girlfriend is on Vodafone with an iPhone 4S, she lost her signal yesterday morning and still hasn't had it back bar a five minute window this afternoon. she lives near a place called Devizes (its in Wiltshire) but her mum had it back from last night, I don't know anyone else on Vodafone so I don't know how far it has spread.
Edited to add: you can check for reported signal/mast issues here (http://forum.vodafone.co.uk/t5/Faults-Board/bd-p/69) the bit on the right of the first set of numbers in the thread title is the start of the postcode for the area the mast is based.
Think I'm a few days past the 28 days, just my luck! And I haven't done anything to the phone whatsoever, everything is stock.
More evidence that something's gone wrong... After leaving it on charge all night (as per), the battery has dropped from 100% to 14% in the space of 4 hours with just some casual wifi usage. It's also extremely quick to heat up now, and thats just from leaving it on charge.
If they make me pay for a blatant hardware issue I will kick up a massive fuss. Why should I pay to have the manufacturer fix a phone that has clearly been made to an unsatisfactory level?

[Q] Drops calls, loses reception, works only after reboots

Hello guys. I have some major issues with my S3. In general it has very weak reception compared to my S1. I've had two providers KPN HI and Tele 2, the latter uses t-mobile's network. With both providers and several different sim cards I encounter the same problems. Not only is reception in general weaker than my S1, it also drops calls very frequently. Mind you, I live in central Amsterdam, where I've never had reception problems with any provider at all. Sometimes when signal drops it comes back after 10 to 20 seconds. Sometimes it's completely gone and I have to reboot the phone to get service again. On average, I have to reboot the phone 6 to 8 times a day. The phone is on stock rom, latest firmware.
My s3 has been to samsung repair two times. The first time they checked for software issues. After a week they told me they couldn't find anything wrong, but they updated to the latest firmware. The problems were still there. They then took my phone for 3 weeks. When I got it back they couldn't say if they found the problem, but the phone went through general inspection (?) so it should be fine. Wrong. Literally one hour after having back my phone I tried calling someone. I was standing outside, had 4 bars of reception, but got dropped out of the conversation after 3 seconds. The no service symbol was showing. I rebooted and tried to call again. This time it worked. After an hour I checked my phone and surely, the no service symbol was showing again.
I'm getting very tired of this. I have a 550 euro phone that doesn't make me do phone calls 2 out of 3 times. People calling me have complained that they get voicemail instantly. I called Samsung and they told me they couldn't do anything but take the phone in for repair again. The shop where I purchased the phone says the same thing. I have no choice but to send it to repair, which means that I will lose my phone for at least 3 weeks again.
If someone can offer me advice, please, I would appreciate it very much. I wish I didn't gave away my s1...
Edit: Should've posted this in the general s3 sub.
Ask them for expedited repair and shipping, Samsung does a pretty good job and helping out when you're nice and friendly with them.
Let them know the situation, tell them you don't want to cause any problems, but that this is the third time you've sent the phone, if they can kindly either do a more thorough review of the phone and figure out what's wrong with it and fix it or give you a different new/refurbished phone. Or something.

LG G4 WIFI Stuck Trying to Turn On

This is my second LG G4. The first device had an issue where it would not boot up completely and when it did it was not reading the LTE sim card. My wireless carrier swapped it out. This device was working fine the first day I got it but I noticed that downloads were slow, like updates through Google Play. After investigating I found that even though the device was connected to WIFI, it was downloading stuff over the mobile network. Then, I started having problems. If I restarted the device, the Wifi button that you use to turn on or off wifi would become stuck and continually blink as it was being clicked but wifi never would come on.
I have tried resets to factory state. In some instances, this would fix the issue, but only temporarily. The issue would soon begin to happen again. There was even one reset where the device going through the setup process could not turn on wifi.
I think this may be a hardware issue but dread going up to the carrier store. I am past my 14 day period. They had to order me a new phone from the warehouse because they did not have any reconditioned devices but I don't really understand how it is okay for them to give out reconditioned devices for something that should be covered under the manufacturers warranty. I also don't understand why they cannot swap it out with the stores stock. When they ordered the last one, they told me 3-5 business days. This was on a Monday. Apparently something happened and the device never got ordered so Thursday when I called to check on the status of the device, I was told they had to do the order again. I was without a device on their service for eight days which in my opinion is also ridiculous.
I just really dread going up there and dropping my phone off for one of them to say we did a hard reset to fix it, and then I bring it right back home and it happens again and I have to go back up there. Something tells me LG didn't do a lot of QC when they were manufacturing these devices.
I wanted to know if anyone else had the wifi issue I have described above?
Just started happening to me today..wifi icon in status bar blinks like a stop light on crack and it won't turn on or connect to any wifi. gonna go to a sprint store to try to exchange it I'll let you know what happens
Sent from my LGLS991 using Tapatalk
stam27 said:
Just started happening to me today..wifi icon in status bar blinks like a stop light on crack and it won't turn on or connect to any wifi. gonna go to a sprint store to try to exchange it I'll let you know what happens
Sent from my LGLS991 using Tapatalk
Click to expand...
Click to collapse
I hope you have no issues exchanging it. I got the same guy that supposedly originally ordered the replacement device the first time. Normally they make you come back an hour later but he rushed right out and said, "Your device is defective." and gave me the same spiel about how it is two new and they don't have any reconditioned devices so a new one would arrive from the warehouse in 3-5 business days.
The only reason I am still using Sprint is because they can get signals in places like hospital emergency rooms that the other providers can't because of the 800mhz. I seem to recall, but maybe my imagination is inventing something, that when I had issues with devices on "T" and Verizon that they swapped the devices out of existing store inventory, but I could be wrong.
At first I thought the issue was software related. Also, This will be the third time I have to buy a glass screen protector. The first one I got from Amazon. They never offered to replace it, although they should replace it. The second one, I got when they replaced my device. Today the dude tells me he can transfer my glass. Never heard of that happening without issues.
So sprint will exchange it cause I've only had the phone for5 days but i have to go to a different store to exchange it cause my store doesn't have any left with black leather..so back to the g2 running cloudy3.3 till i can go to a different store
Sent from my LG-LS980 using Tapatalk

Categories

Resources