Develop Bugs

Airplane mode on, network problem ZUK Z2

Hello, I'm having problem with my zuk z2. I've had phone for more than a month and it worked fine. I flashed mokee rom and was working excellent. After one update it couldn't connect to network and phone was stuck in airplane mode. It's not showing that airplane mode is on, only when I press power button it says it's on, but nothing happend when pressed. It detects both sim cards but can't get registered on network. Also in secret menu (*#*#4636#*#*) shows Radio off and can't turn it on, or change anything in that menu. I changed a lot of custom and stock roms, with locked and unlocked bootloader, nothing solved the problem. When flash fresh rom it has network (not after every flash), but after some times it just gets disconnected. Please, help me. If someone have solved this problem or have any idea what problem could be.
Edit: I found out that my sim slots IMEI change places, IMEI1 goes to slot 2.

i got the same problem

Same problem here with offician Indian ZUI

damn.. i thought this happened only with china rom.
didn't know it got same issue here.

Same problem

Same problem here. 2.0.133 ST official indian ROM. Any news about this problem?

I have the same issue running Slim 6 on zuk z2

i installed mokee os and the signal comeback again but actually not worked

Yes, I also installed mokee nightly 4/22 and its been working great. Signal is back

me too
Same problem Here.... bought on banggood and after one month network signal disappeared. Today I've unlocked the bootloader and installed Mokee stable ( 13-4-2017) and Lineage 14.1 of 16-01-2017 .... nothing! Still not working.
I suppose it is a failed lot from ZUK delivered from banggood/gearbest/ali ...
I've just wrote an email to zuk support in order to complain about it ...
Yes, because, right now I cannot send back in china at my expenses the equipment and pay for a substitution with another defective terminal.
I've just asked them hoto behave....
I suppose we need to start a class action like the one against samsung for S7 note
However, I'm very disappointed, 1 month and it was looking like a wonderful terminal ...fooooook.

Same problem here. Anybody please share the QCN backup (or valid link to download this) to try repair QCN and IMEIS ?

Same problem here:
I tested different roms and different baseband-versions still no network.
Edit: I also tried flashing it via an external tool - still does not work
http://www.androidbrick.com/zuk-z2-z2-pro-qpst-qfil-miflash-rom-flashing-guide/

I install the Z2plus_MIUI8_6.12.1_zukkati.zip ROM and recover the radios. I feel good!!!!!
Then I installed 2.5.334ST via Qfil, installed TWRP and install other ROMs and everything works fine.

Any Luck guys? Please help if anyone manage to resolve this issue.
Thank you!

Same with me
I had this problem also one month ago, bricked the phone and endly I could it get working again with lingeage on it. Was working perfect.
Today the problem is there again.
When I start the phone without the simcard airplane mode is off (when I touched the power button) with the simcard in the phone it starts with airplane mode on.
Is there a possibility to disable airplane mode complete?
Anyone any idea?

This problem has been around for ages, and no apparent solution to it. Sent it back to warranty and it got flashed frm Custom ROM and back to stock ROM with same results. Useless. Dead.
Got a partial refund instead .

Guys there is any solution?? I have this problem with my Zuk Z2.. Plz help me

Problem Solved
I also had same problem tried all methods described here and in zukfans.eu, but failed. At last discharging(shorting) some capacitor related to network IC did the job.

murtoz said:
I also had same problem tried all methods described here and in zukfans.eu, but failed. At last discharging(shorting) some capacitor related to network IC did the job.
Click to expand...
Click to collapse
hey, could you provide some more info? is it hard?

Same problem
I got the same problem, could someone help me with repairing this? Flashing roms didn't help
Could you say more information about discharging capacitor? Is it possible to do in home?

"No service" error after trying to update!

Okay so I just tried updating manually to Pie using the zip file from this thread: https://forum.xda-developers.com/zenfone-5z/how-to/zs620kl-fota-update-links-update-20-08-t3831794
Here's where the problem starts. I placed the zip file into my internal storage and rebooted. Sure enough, I got the update message but when I clicked it, it said: "System update failed".
From this point onwards, my phone shows "no service" even when it is able to detect the SIM card. I've put the SIM card in another phone, and it works without any problems. I find this weird because if the update failed, why did it affect the network connectivity?
I tried the following, to no avail:
turning on and back off airplane mode
factory reset
in mobile network settings, I tried manually selecting the network. When I try, it says "No networks found"
dialling *#*#4636#*#* -> Phone information -> "Mobile Radio Power" -> I tried to switch this on but whenever I leave the screen, it goes back off automatically
IMEI number exists. No problems here.
So I used a suggestion from the comments and wiped data and cache from FOTA Service and System Updater, and tried the update. It worked. I'm now on Android 9, still with "no service" error.
I've been trying suggestions all day and it's leading me nowhere. Really frustrating. I'd be thankful if someone can offer some helpful suggestions.
EDIT: It turned out to be a hardware issue. What are the odds? Maybe the software update caused it, idk. Repair guy said something was loose inside, he fixed it within 10 mins. If you guys face the same problem, get it checked with your local Asus authorized service center. Warranty covers everything.

Download the update for asus's website it's about 1.65gb. it would work

You mean the latest Pie update? On the website, it's for Taiwan SKU only. It won't work.

blazyy_ said:
You mean the latest Pie update? On the website, it's for Taiwan SKU only. It won't work.
Click to expand...
Click to collapse
I have tried,it works

It works

Karma6069 said:
It works
Click to expand...
Click to collapse
Yes, I was able to upgrade to the Android 9 ROM. That's not the problem. My problem is having no network connectivity whatsoever. As I said, "no service". Persists even after downgrade. I think it might be a hardware issue.

blazyy_ said:
Yes, I was able to upgrade to the Android 9 ROM. That's not the problem. My problem is having no network connectivity whatsoever. As I said, "no service". Persists even after downgrade. I think it might be a hardware issue.
Click to expand...
Click to collapse
How did you downgrade?? please can you tell

Karma6069 said:
How did you downgrade?? please can you tell
Click to expand...
Click to collapse
Here.

Can someone try this method. This one is without root .
may be easiest one https://www.getdroidtips.com/ww_80-30-96-221-fota-zenfone-5z/

Karma6069 said:
Can someone try this method. This one is without root .
may be easiest one https://www.getdroidtips.com/ww_80-30-96-221-fota-zenfone-5z/
Click to expand...
Click to collapse
Please read everything properly. Please. The link I shared has two guides separately- one for rooting and one for downgrading. You can downgrade without rooting. Also, the link you provided is strictly upgrading only. Stop wasting everyone's time.

Hi...
I had the same issue 2 times!
First one was after an update, my phone restarted, then "no service" after that! I tried to downgrade, tried to reset it, and no service...
So i sent my phone to Asus authorized service center, they changed the SUB PBA...
I works for exact 30 days and, after a restart becouse the system crashed, it has no network again1
so i sent it to serce center again today...

I updated to Pie on 28-Jan it was stable for 4 days on 3rd feb. It is showing 'no service' i reset the phone but no use. Any please help......

davalu. said:
I updated to Pie on 28-Jan it was stable for 4 days on 3rd feb. It is showing 'no service' i reset the phone but no use. Any please help......
Click to expand...
Click to collapse
If you've exhausted all your options software-wise, then it's probably a hardware issue. Check it out with an Asus service centre.

Hello everyone! I figured out the issue and the solution to the dreaded no network/no SIM card issue for the ZenFone 5Z. It is not a software problem. It is a hardware problem indeed. The new firmware basically lets the SIM card slot "work properly". If the SIM slot of your phone is defective, this issue will trigger after Pie update.
Why it is happening:
Take a look at the image below (courtesy FCCID.io)
There is a switch (highlighted in red) which "tells" the phone whether a SIM is inserted. When the switch is closed, it means no SIM card is installed. When the switch is opened, it means SIM card is installed. If you insert the SIM tray, it will allow one of the metal to lose contact with the other hence telling the phone to operate SIM signals.
If the top metal cover is pushed down and touches the switch, this SIM enable signal will malfunction causing the issue you all are facing.
Another close up photo (courtesy: FCCID.io)
The solution:
You will need: A SIM ejector tool for removal of the SIM tray, a flashlight and a precision knife (I used a surgical knife since it is thin and rigid and works perfect).
Turn on the flashlight and look at the SIM slot from the side. You will be able to see the switch terminals I am talking about from a different angle. It will be the farthest terminals just a little bit to the left from the mid point. Insert the knife and tilt it very gently keeping your hands steady such that the top metal lifts slightly from the switch contacts. If careful, you will hear a click. Insert SIM and install SIM tray. Cross your fingers and behold! You will get network. I am fairly certain this is going to solve your issue. So if your phone is out of warranty or you don't want to avail warranty for such a silly issue, give this a shot and post whether it worked for you.
You can also check the teardown of the phone at FCCID.io. Key in the FCC ID of ZenFone 5Z - MSQZ01RD.

No signal, no wifi, no gps

Hello you guys!
I just received my lg g7 g710ulm. And when i turned on the phone i understood that im not lucky.. I need your helps! Please! Because i cant do it myself.
1. No signal. Don't search networks. Immediately getting error when trying to do it myself. "Preferred network mode" can't change due error and it showed "null". After reflashing it's now showing "22".
2. Don't see any wifi networks. But access point is working and other devices can see me.
2.1 I found that wifi going to work then i tried to use gps. After few seconds phone starting see wifi networks and connecting. If turn off wifi and turn on again phone don't see networks and you need to repeat procedure.
3. Looks like gps not working too.. But tried only in indoor.
I can't understand is it software or hardware issue. Maybe seller changed imei number and model by firmware and did it wrong? Antutu showing strange imei.
Can i to know somehow real model of phone? I can try to make logs and attached it here. Or maybe somebode can check imei, bands with octopus box? I dont know what to do
P.S. Bluetooth is working. Tried to send file and it was fine.
I can't return phone to shop because im living in different country But phone is amazing! And I loved lg. I had lg optimus one (was lost and back by good people), then lg optimus black(was burned in bonfire), lg g2(left in taxi), lg g6 (was lost) and finally lg g7. Yeah, looks like something wrong with me or these lg.. But i love it

Did you put in your SIM card first before you started...
I read you need to insert sim first but could be wrong.

sas007 said:
Did you put in your SIM card first before you started...
I read you need to insert sim first but could be wrong.
Click to expand...
Click to collapse
Sure, i did it. Anyway don't search networks. But what carrier of sim card and numbers into sim card, phone can recognise.
Maybe i wrote not understandable? My english not first language. So asking. I will try to explain.
Thanks for your reply.
I uploaded a log file with errors but cant to write here link, because i need 10 messages

My G710ULM's GPS stopped working 2 days ago, still trying to find out what's the cause of it. Tried apps like GPS Status, GPS Locker, no avail that it isn't picking any satellites at all. Just searching for GPS location. Restarting the device haven't helped either. In settings I even excluded all apps in Power Saving Exclusions. In GPS Status app, resetted and downloaded the A-GPS, this should surely make the GPS work. No success.

deonin said:
Hello you guys!
I just received my lg g7 g710ulm. And when i turned on the phone i understood that im not lucky.. I need your helps! Please! Because i cant do it myself.
1. No signal. Don't search networks. Immediately getting error when trying to do it myself. "Preferred network mode" can't change due error and it showed "null". After reflashing it's now showing "22".
2. Don't see any wifi networks. But access point is working and other devices can see me.
2.1 I found that wifi going to work then i tried to use gps. After few seconds phone starting see wifi networks and connecting. If turn off wifi and turn on again phone don't see networks and you need to repeat procedure.
3. Looks like gps not working too.. But tried only in indoor.
I can't understand is it software or hardware issue. Maybe seller changed imei number and model by firmware and did it wrong? Antutu showing strange imei.
Can i to know somehow real model of phone? I can try to make logs and attached it here. Or maybe somebode can check imei, bands with octopus box? I dont know what to do
P.S. Bluetooth is working. Tried to send file and it was fine.
I can't return phone to shop because im living in different country But phone is amazing! And I loved lg. I had lg optimus one (was lost and back by good people), then lg optimus black(was burned in bonfire), lg g2(left in taxi), lg g6 (was lost) and finally lg g7. Yeah, looks like something wrong with me or these lg.. But i love it
Click to expand...
Click to collapse
I can fix it. Send me a PM.

Resolution?
Hi in having the same issues with my G7 thinq... I was wondering if you guys found a resolution for this issue?

5centr5 said:
I can fix it. Send me a PM.
Click to expand...
Click to collapse
Hello expert. I have an LG G7 ThinQ ULM phone. The problem of this phone is no phone waves signal, 3G, 4G. (a week ago that is good). I think that because the SIM and insert this SIM into other phones, this SIM still works very well. So can you show me how to fix it? Thank you very much!
Note: I was try as below but not success
Go to the Home screen;
Tap on the Phone app;
Switch to the Dial pad;
Type in (*#*#4636#*#*) and just wait – the phone should automatically redirect you to the Service mode;
Once you’ve entered this new mode, tap on Phone Information or Device Information;
Tap on Run Ping test;
Look for the button labeled as Turn Radio Off and select it;
Wait for the phone to restart;
Tap on reboot.

Problem on LG G710ULM OF WIFI, GPRS, SIM CARD READING
Hello i have the same problem on my LG G7 i buyed this motherboard but just problem again . please if you find a way to fix this. someone tell me how to do it :highfive:

hello i have the same problem. no wifi, no network.. enable radio in service menu not resolved problem... any solution??

Solution? I have the same problem

I can fix it with TV for little bucks.

got the same problem after trying to update

I've got the same problem after flashing the android 10 update. Tried android pie and oreo but nothing helped. I will really appreciate any help as this is my daily driver.

my imei wifi mac still exist and working but the problem still persist
update:
finally got my network working all you need is an original qcn backup or flash original modem_a,b partition with QFIL if imei shows null use this tutorial to change ur origin imei/MEID, im not gonna give full tutor or the file since no one answered me, good luck.

kunarbale said:
my imei wifi mac still exist and working but the problem still persist
update:
finally got my network working all you need is an original qcn backup or flash original modem_a,b partition with QFIL if imei shows null use this tutorial to change ur origin imei/MEID, im not gonna give full tutor or the file since no one answered me, good luck.
Click to expand...
Click to collapse
hi, i need help, same mistake, i dont get a solution

Hi guys, I bring a solution to this problem, I found this topic: https://forum.xda-developers.com/t/no-signal-after-crossflashing.4089281/, you understood better by reading yourselves, but basically I flashed the rom with lg up chip erase mode and my wifi/data started working again, I know this is not recommended under any circumstances but it worked for me.

However, be aware that ChipErase mode not only erases IMEI numbers, but also erases MAC addresses, EFS partition and others. In many countries if your device does not have an IMEI number or other identifiers, SIM networks cannot allow (my case in Brazil it worked) for you to register with them, i.e. in most cases your sim will not work on the phone and you will not have cell service. You may still have issues with WiFi networks as without MAC addresses your WiFi will be grayed out or the network may not allow you to connect. Also, be aware that in many countries around the world knowingly tampering with or changing your phone's IMEI numbers is against the law. IMEI number is how networks and ultimately law enforcement identify the device and its owner

kunarbale said:
my imei wifi mac still exist and working but the problem still persist
update:
finally got my network working all you need is an original qcn backup or flash original modem_a,b partition with QFIL if imei shows null use this tutorial to change ur origin imei/MEID, im not gonna give full tutor or the file since no one answered me, good luck.
Click to expand...
Click to collapse
hi can i use this method to fix my wifi problem? my wifi cant be turn on at all after so many change of roms, it does work on every firmware i used. i need a help

Unlock Redmi 7 bootloader without SIM card

Hi
So before anyone tells me to just insert a SIM and be done with it, please read this first. I'm trying to unlock the bootloader so I can try flashing different ROMs and radios. I had a perfectly working global version of the Redmi 7. After a phone call, the network went off and wouldn't return.
What I've tried so far:
•Trying multiple Sims known to work
•Manual network selection (fails because it can't find any)
•Changing preferred network modes and bands with the *#*#4636#*#* menu. Nothing happens.
•Toggling airplane mode, several times.
•Factory reset, both from within the OS and from the recovery (Vol Up + Power button)
•Attempting to flash a Fastboot version of the latest global MIUI 11 ROM. This actually fails, saying that critical partitions can't be flashed or something.
•All sorts of bootloader unlock tricks, such as the older versions of MiFlash Unlock, using multiple accounts, etc.
I'm honestly stuck here. Any help in fixing my problem would be appreciated. It could be either getting the network to work, or unlocking the bootloader. I can't bind the MiAccount to the phone under developer options ->MiUnlock status or such, because it detects that there is a SIM in the phone alright, but it just can't connect to any network.

The same here %

Was the SIM card's network working before? Maybe you're just in a dead spot?

Darth Bidder said:
Was the SIM card's network working before? Maybe you're just in a dead spot?
Click to expand...
Click to collapse
It was working fine for a few months. It just stopped being able to connect to a network all of a sudden. I swapped SIMs, moved to places with strong network connections (I verified with a different phone) and still nothing.

Selorm611 said:
It was working fine for a few months. It just stopped being able to connect to a network all of a sudden. I swapped SIMs, moved to places with strong network connections (I verified with a different phone) and still nothing.
Click to expand...
Click to collapse
Then you probably should head to a service center to get it fixed.

what happened to this issue
Selorm611 said:
It was working fine for a few months. It just stopped being able to connect to a network all of a sudden. I swapped SIMs, moved to places with strong network connections (I verified with a different phone) and still nothing.
Click to expand...
Click to collapse
hey even i am facing the same issue from yesterday, swapped sim, factory reset from TWRP and system, still its same.
Did you found any fix to this issue or sent it to service center?

Sidboy1999 said:
hey even i am facing the same issue from yesterday, swapped sim, factory reset from TWRP and system, still its same.
Did you found any fix to this issue or sent it to service center?
Click to expand...
Click to collapse
I had to buy a different phone. We couldn't get anyone to fix it.

Selorm611 said:
I had to buy a different phone. We couldn't get anyone to fix it.
Click to expand...
Click to collapse
Same, i did ask in service they said that they have to replace the whole PCB which will cost somewhere around 6k, so i just bought a new phone by replacing it on amazon for 5k

Same issue im having here but with a new POCO F2 pro. Since inception i was not able to get signal on it

I need to root my redmi 6a but bootloader makes a big trouble for me .for unlocking bootloader there must be sim in that device.but I doesn't have a sim card and even if I insert it, my sim board is damaged. So is there a way to unlock bootloader without inserting sim.

Question No Network Connection (RIL Dead)

Hello everyone. I have a realme GT Master Edition (RMX3360).
The problem I am facing is that, SIM network does not work. SIM is recognised but it won't connect to any network, so basically I cannot use the SIM card even though the phone knows what SIM is this.
I did try:
Factory reset.
Use Force LTE app to access phone information and switch bands (I noticed radio toggle is switched off, I tried turning it on but it won't).
Unlock bootloader, just to increase my chances.
Flash only modem/hlos/... related partitions. Did not work (phone bricked).
Flash OFP firmware. Did not work.
Flash EDL firmware (C.09), which I am currently using. Still same problem.
Different SIM cards.
My IMEI is fine, it is recognised. My baseband version is 4. I did search for the issue in realme community, and it seems quite popular as a lot of people suffer from the same issue on different models.
I live in Sudan, we got no 5G, no VoLTE or whatever. Could you help me please?

I have similar problem after reboot .I can't connect to network or it tooks long time . What helps me is switching to airplane mode.

drummer1839 said:
I have similar problem after reboot .I can't connect to network or it tooks long time . What helps me is switching to airplane mode.
Click to expand...
Click to collapse
Mine doesn't connect at all. I started to hate realme.

Switch to global rom maybe your sim card provider not supported switch to Rx3363

sym_m said:
Switch to global rom maybe your sim card provider not supported switch to Rx3363
Click to expand...
Click to collapse
Thanks for the suggestion. I did install RMX3363 EU ROM from EDL, it booted fine but the phone still won't connect to any SIM network.
I will also try Russia ROM to see if it would make any difference.
Update:
I did flash Russian ROM from EDL, still does not work. Modem version is also still 4. I will try Chinese ROM next.

Try Latam version this what they put in middle east but so far i think its hardware issue did u try the sim card on another phone? Did you try another sim provider on your phone ? Sometimes if the sim card too old it wont work

sym_m said:
Try Latam version this what they put in middle east but so far i think its hardware issue did u try the sim card on another phone? Did you try another sim provider on your phone ? Sometimes if the sim card too old it wont work
Click to expand...
Click to collapse
That LATAM version is 18 Gigabytes haha. It'd take a few days to download.
I came to think it might be related to modem images as it showed the same version repeatedly on both RUI 2 & 3. So I'll try different modem images.
Also I'll try custom ROMs and GSIs. If it failed I'll return the device as a very last resort.
Update:
I tried latest Official ProjectElixir till date, still same problem.
Update 2:
I gave up the device and replaced it with another one under warranty. I will not buy another realme phone anytime soon.

Mohamedkam000 said:
That LATAM version is 18 Gigabytes haha. It'd take a few days to download.
I came to think it might be related to modem images as it showed the same version repeatedly on both RUI 2 & 3. So I'll try different modem images.
Also I'll try custom ROMs and GSIs. If it failed I'll return the device as a very last resort.
Update:
I tried latest Official ProjectElixir till date, still same problem.
Update 2:
I gave up the device and replaced it with another one under warranty. I will not buy another realme phone anytime soon.
Click to expand...
Click to collapse
Sorry for your experience i have the phone also its okay
I was using Xiaomi phones before miui is better software than realme
But after Xiaomi remove the proximity sensor from there phones i start to avoid them

sym_m said:
Sorry for your experience i have the phone also its okay
I was using Xiaomi phones before miui is better software than realme
But after Xiaomi remove the proximity sensor from there phones i start to avoid them
Click to expand...
Click to collapse
I have a Xiaomi device too. The new virtual proximity sensor depends on hand movement to function. I don't use MIUI, but it is very fine at all situations.
Also I got a (256/8) GT Master replacement which is surprisingly working fine; being the same RMX3360.

Mohamedkam000 said:
I have a Xiaomi device too. The new virtual proximity sensor depends on hand movement to function. I don't use MIUI, but it is very fine at all situations.
Also I got a (256/8) GT Master replacement which is surprisingly working fine; being the same RMX3360.
Click to expand...
Click to collapse
Yes but the virtual proximity sensor is annoying to be honest specially on whatsapp voice notes
Glad to know thats your new phone work well but dont update to realme ui 4 beta it has alot of issues still

sym_m said:
Yes but the virtual proximity sensor is annoying to be honest specially on whatsapp voice notes
Glad to know thats your new phone work well but dont update to realme ui 4 beta it has alot of issues still
Click to expand...
Click to collapse
It was already updated to F.03, I heard there was screen flickering or something but I didn't notice any so far.
But I did notice the battery was draining fast on mobile data. Really fast.
Besides, I can always lean on post-market development.

Mohamedkam000 said:
It was already updated to F.03, I heard there was screen flickering or something but I didn't notice any so far.
But I did notice the battery was draining fast on mobile data. Really fast.
Besides, I can always lean on post-market development.
Click to expand...
Click to collapse
The general feel of the update is slower than the android 12 version
The battery will get better with you try to froze the app you dont use