Develop Bugs

Marshmallow OTA failed

Hi All,
I'd like a bit of advice/help.
I went to update my phone to Marshmallow OTA and it did it's thing. I left the phone for hours and it appeared to be stuck on android is starting. I restarted the phone and it's now stuck on the HTC splash screen. Recovery options don't work etc.
I've searched around and there are loads of guides but these tend to lean towards rooting. I'm not looking to root but instead looking to get the phone back to factory software that it was originally on.
It's a UK model locked to the 3 network. See below for info taken from the phone.
Thanks in advance.
(bootloader) version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 1.29.214500021.12G
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 6.13.771.4
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno: SH46HWM04949
(bootloader) imei:
(bootloader) imei2: Not Support
(bootloader) meid: 00000000000000
(bootloader) product: m8_ul
(bootloader) platform: hTCBmsm8974
(bootloader) modelid: 0P6B10000
(bootloader) cidnum: H3G__001
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: 76df2b54
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0

Can anyone assist? I'm desperate here. I've not had a working phone for days here. The guides I've seen appear to apply to either previously rooted phones or suggest I get the file from the HTC us site but my software versions is newer than those listed.
I have HTC tool kit installed and android studio so any tips would be greatly appreciated.
Thanks.

Is the bootloader UNLOCKED ? or LOCKED or RELOCKED ?
If it is UNLOCKED, I can suggest to restore a non-rooted stock backup.
If it is LOCKED, you can try going to recovery and do data wipe from there (provided that is stock recovery)
and don't use Toolkit .. it brings more harm for less experience user

I've managed to unlock the boot loader. How do restore using a non rooted standard backup? Thanks for replying.

1. You need these files adb/fastboot and HTC USB drivers installed
Read this for the files : http://forum.xda-developers.com/showpost.php?p=64926362&postcount=4
2. Read this thread post #1 on How-To restore a backup and install stock recovery
http://forum.xda-developers.com/htc-one-m8/help/tutorial-how-to-stock-stock-twrp-t3086860
3. Install TWRP 3.0.0.1 - https://dl.twrp.me/m8/
4. Download and restore 6.13.771.4 backup (from post #3 from link on no.2)
5. Download and install 6.13.771.4 stock recovery (from post #4 link on no.2)
6. Reboot and see whether it works or not

Thanks for that.
It's now at the stage where the apps have been optimized and it's now just hanging at the "Android is starting..." "Starting Apps...".
This was my original issue I had when the software was updated first time round.
Any clues on how to get past that?
Thanks

Mcbane16 said:
Any clues on how to get past that?
Thanks
Click to expand...
Click to collapse
No clues ... hopefully it's not hardware problem.
What you can try .. restore one version lower, then do OTA becuase OTA will reinstall the firmware.
Restore 4.25.771.6 backup & its recovery.img then check for OTA, download and install.

The downgrade worked and I updated to Marshmallow but for some reason, the phone still hangs on Android is upgrading and starting apps. I'm at a loss as to what to do next. I don't want to use a phone on an old version of software and never upgrade.

So you can boot the lollipop but not Marshmallow ?
I don't know whether you can find htc signed 6.13.771.4 firmware.zip .. this is the only thing I have in mind. Maybe manually flashing the firmware.zip will fix your problem.
I'm already in bed as I will be outstation in the morning. If you can wait, just run the lollipop for the time being. I will give you the firmware.zip on Sunday night (GMT +8) to try to fix it.
Hopefully someone else will be able to help you while I'm not around.

Would changing the CID and MID and selecting a different software package work perhaps?

You only can change CID & MID on a S-Off device.
To S-Off your device you need to pay usd25 for the Sunshine app.
Why don't you try a Marsmallow custom ROM to see whether you can boot it.
If you can at least you can run a Marshmallow ROM until you fix your problem.
I'm signing off now .. goodnight & good luck

Thanks, if anyone else could assist that would be appreciated. I've installed a custom marshmallow rom and all went well but it still suffers with the same fault. It hangs on starting apps. No matter what I do this phone doesn't like Marshmallow!

ckpv5 said:
You only can change CID & MID on a S-Off device.
To S-Off your device you need to pay usd25 for the Sunshine app.
Why don't you try a Marsmallow custom ROM to see whether you can boot it.
If you can at least you can run a Marshmallow ROM until you fix your problem.
I'm signing off now .. goodnight & good luck
Click to expand...
Click to collapse
Hi, I'll wait for your offer of the firmware zip and try that. For some reason this phone doesn't like anything to do with marshmallow.

Mcbane16 said:
Hi, I'll wait for your offer of the firmware zip and try that. For some reason this phone doesn't like anything to do with marshmallow.
Click to expand...
Click to collapse
Sure can .. I get back to you once I'm back from outstation tomorrow evening.
1. Restore the Marshmallow 6.13.771.4 backup if you're on different ROM
2. Download firmware.zip
3. Put your device on bootloader/fastboot mode and put the firmware.zip in your fastboot/adb folder and open a command prompt from this folder
4. Run below commands
fastboot oem lock - to relock your bootloader because your device is S-On
fastboot reboot-bootloader
fastboot oem rebootRUU
fastboot flash zip firmware.zip
You'll see -
if failed : FAILED (remote: 90 hboot pre-update! please flush image again immediately)
repeat fastboot flash zip firmware.zip
fastboot reboot
check whether your wifi is working now ..

Thanks for that, what I did in the mean time was use the sunshine app to S-Off and change my CID and MID to a deveolper phone. All was fine until the phone upgraded to marshmallow. It still hangs on the Android is upgrading starting apps. It seems no matter what I do this phone will not accept marshmallow.
Any other ideas as to why? So odd why marshmallow doesnt boot past this screen.

Since now your device is S-Off .. instead of updating it to Marshmallow, have you tried running a Marshmallow RUU on it ?
(Assuming your current firmware installed is 6.12.1540.4)
Here is the RUU : http://www.htc.com/us/support/htc-one-m8/news/
If after running the RUU and still the same problem .. I have to say that I'm out of idea.

ckpv5 said:
Since now your device is S-Off .. instead of updating it to Marshmallow, have you tried running a Marshmallow RUU on it ?
(Assuming your current firmware installed is 6.12.1540.4)
Here is the RUU : http://www.htc.com/us/support/htc-one-m8/news/
If after running the RUU and still the same problem .. I have to say that I'm out of idea.
Click to expand...
Click to collapse
I'm downloading one now. I'll update you with the outcome. I'm at a loss as to why this is happening. What does the RRU contain?

It has every images that a device need. Means it removes everything on your device and replace them with new images that come from the RUU.
One thing to note, other that those drivers and HTC USB Drivers that you need (in my previous post), you need a PC with USB2.0

It's currently optimizing apps so we'll see if it boots up. Is there much difference between doing an OTA through all the various updates and going straight via an RRU?

Mcbane16 said:
It's currently optimizing apps so we'll see if it boots up. Is there much difference between doing an OTA through all the various updates and going straight via an RRU?
Click to expand...
Click to collapse
Sadly, it still does the same thing. Would a hardware fault possibly cause this?

M8 No OS After Flash

Hi,
Having issues trying to put SuperSU on my M8. Heres what I've done:
- Unlocked bootloader
- Fastbooted TWRP on the phone
- Tried Flashing the ROM, says No OS installed. Rebooting stops at Android screen
- Tried downloading RUU and going back to stock, however the RUU tells me that there's an error and it can't continue.
- Tried switching between TWRP and CWM.
- Tried sideloading from my pc with a few different versions of SuperSU
Nothing seems to work.
Can anyone point me in the right direction?
Any help will be greatly appreciated.
If there's any more information you would like me to provide, just let me know.
Thanks Again,
Nick

My responses below in red font:
varioushalifax said:
Having issues trying to put SuperSU on my M8. Are you trying to root the stock ROM, or flash a custom ROM? Because they are 2 different things, with different approaches. And your steps described below contradict each other on this matter..
Heres what I've done:
- Unlocked bootloader
- Fastbooted TWRP on the phone What version TWRP?
- Tried Flashing the ROM, says No OS installed. Rebooting stops at Android screen Which ROM exactly? Did you try another ROM? Did the ROM install properly (any error messages in TWRP when you flashed?
- Tried downloading RUU and going back to stock, however the RUU tells me that there's an error and it can't continue. What RUU (exact file name)? What was the error message and error number? These are important, as they tell you why the RUU failed.
- Tried switching between TWRP and CWM. Not recommended. CWM hasn't been updated in a long time, and can cause some problems in itself.
- Tried sideloading from my pc with a few different versions of SuperSU If you have no OS, flashing SuperSU isn't going to help matters.
Click to expand...
Click to collapse
Additonally, do fastboot getvar all, so we can see more info about the phone. Delete IMEI and serial number before posting.

Are you trying to root the stock ROM, or flash a custom ROM?
Originally I tried to put SuperSU2.37 on there, that didn't work, so I tried SuperSU2.77, which failed. I then tried to RUU to stock, which I'm having issues with also.
- What version TWRP?
3.0.2-0
- Any error messages in TWRP when you flashed?
It doesn't show any errors. After it's finished it says No OS Installed, are you sure you want to reboot?
- What RUU (exact file name)?
RUU_M8_UL_M60_SENSE70_MR_BrightstarUS_WWE_6.12.1540.4.exe
Error 155
Please get the correct RUU and try again.
fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 1.29.214500021.12G
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main:
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) imei2: Not Support
(bootloader) meid: 00000000000000
(bootloader) product: m8_ul
(bootloader) platform: hTCBmsm8974
(bootloader) modelid: 0P6B10000
(bootloader) cidnum: HTC__203
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: 76df2b54
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
Thanks again,
Nick

redpoint73 said:
My responses below in red font:
Click to expand...
Click to collapse
your method to solve problems to the point by red font is very nice master redpoint. :good:

varioushalifax said:
Originally I tried to put SuperSU2.37 on there, that didn't work, so I tried SuperSU2.77, which failed.
Click to expand...
Click to collapse
SuperSU version 2.37 is really old. Not sure how you even came about it (old toolkit maybe?), that version probably wouldn't work on Lollipop, much less your current Marshmallow firmware.
SuperSU 2.77 should be okay, its current and updated for MM. I might suggest the latest "STABLE" version, which is 2.76 from here. But honestly, they are all pretty stable from what I've seen, and it probably wouldn't make a huge difference wither way (the version 2.77 should be ok). And it seems like the main problem is that we need to solve the "No OS" issue before proceeding.
varioushalifax said:
It doesn't show any errors. After it's finished it says No OS Installed, are you sure you want to reboot?
Click to expand...
Click to collapse
My guess, is that you did something to delete the OS, that maybe you missed when listing the steps you did. Since, I can't see how OS could be wiped/missing with what you indicated. At least up until you tried RUU, since if you relocked the bootloader to RUU (which is a requirement unless you have s-off), that wipes the OS (so maybe you just have the order of steps you tried, mixed up?).
varioushalifax said:
RUU_M8_UL_M60_SENSE70_MR_BrightstarUS_WWE_6.12.1540.4.exe
Error 155
Click to expand...
Click to collapse
That RUU isn't for your version. Maybe the "WWE" in the file name has you confused, but its actually for the US Developer's Edition. What you need would have version number with "401" instead of "1540", but you would only know that from experience or reading it somewhere on the forums.
You should be able to use the following RUU (zip format, not exe - so follow the instructions to flash): http://forum.xda-developers.com/showpost.php?p=64926626&postcount=6
Alternately, restore the stock TWRP backup 6.12.401.4 using the file and instructions here: http://forum.xda-developers.com/htc-one-m8/help/tutorial-how-to-stock-stock-twrp-t3086860
Not sure whether your bootloader is currently relocked or unlocked, as you haven't indicated, either way. It needs to be relocked to RUU, or alternately it needs to be unlocked to do the TWRP stock backup method.
---------- Post added at 09:35 AM ---------- Previous post was at 09:17 AM ----------
umesh.lk said:
your method to solve problems to the point by red font is very nice master redpoint. :good:
Click to expand...
Click to collapse
Haha, I find that a good way to respond to numerous statements or questions in a previous post; rather than using multiple quotes. And red just seems to stand out well, compared to other colors! But love your observation.

Thanks so much!
I wasn't sure which files i needed for that walkthrough, until you told me which ones.
Phone is back up and working fine.
Thanks again mate

Htc one m8 bricked?!?! Stuck on boot screen (htc logo)!

Hi guys I have an HTC ONE M8 running 4.4.4 with TWRP and Root installed and a few weeks ago I tried to go into TWRP and clear cache and dalvik-cache and such, as usual. When I did that and rebooted the phone, the phone is stuck on the HTC logo and I can only boot into bootloader mode and also into TWRP. Also TWRP is also saying I have lost root access.
What can I do to fix this problem can I restore back to 4.4.4 as a new device and re-root it and install TWRP? How do I get out of this mess? It is S-ON and Software Status is MODIFIED.
No matter how long I leave the phone it will stay on the logo until it dies or until I boot into bootloader.
Thank You Guys I Have Lost Hope Honestly.
IF ANYONE CAN HELP ME PLEASE PROVIDE THOROUGH INSTRUCTIONS! THANK YOU!

First of all, the fact the screen comes on at all, means it almost certainly not bricked, and recoverable. You just can't boot into OS, and with TWRP installed, that is not too serious a problem.
On the other hand, once you have TWRP installed, the first thing you should always do before rooting or other mods, is to use TWRP make a backup of system and boot.img. And even after successful root, it's good to make a backup of the rooted ROM. If you had a TWRP backup o the phone, in an event like this (no boot into OS) you can simply boot into TWRP, and restore the backup.
If you have no backups, you can download the proper one from the collection: https://forum.xda-developers.com/htc-one-m8/help/tutorial-how-to-stock-stock-twrp-t3086860
You can then restore using the instructions from that same thread. You only need to do steps 4-9 to get the phone running again, then reboot. Steps 1-3 relate to installing TWRP (which you already have). Steps 10 and on, are optional as they will install stock recovery to the phone, which will allow you to update to more current Android version (which will eventually get you up to Marshmallow).
If you need help determining what version number TWRP backup to restore from the above linked collection, then do fastboot getvar all, and post the results (delete IMEI and serial number before posting).
Another option is to RUU back to stock (if your version M8 has an RUU) if you are okay with the phone being wiped. If you are s-on, you will need to relock the bootloader in order to RUU. Then after RUU, unlock the bootloader again, install TWRP and root the phone.
TechMan123456 said:
few weeks ago I tried to go into TWRP and clear cache and dalvik-cache and such, as usual.
Click to expand...
Click to collapse
What does "and such" mean? Did you wipe anything besides cache and Dalvik?

redpoint73 said:
First of all, the fact the screen comes on at all, means it almost certainly not bricked, and recoverable. You just can't boot into OS, and with TWRP installed, that is not too serious a problem.
On the other hand, once you have TWRP installed, the first thing you should always do before rooting or other mods, is to use TWRP make a backup of system and boot.img. And even after successful root, it's good to make a backup of the rooted ROM. If you had a TWRP backup o the phone, in an event like this (no boot into OS) you can simply boot into TWRP, and restore the backup.
If you have no backups, you can download the proper one from the collection: https://forum.xda-developers.com/htc-one-m8/help/tutorial-how-to-stock-stock-twrp-t3086860
You can then restore using the instructions from that same thread. You only need to do steps 4-9 to get the phone running again, then reboot. Steps 1-3 relate to installing TWRP (which you already have). Steps 10 and on, are optional as they will install stock recovery to the phone, which will allow you to update to more current Android version (which will eventually get you up to Marshmallow).
If you need help determining what version number TWRP backup to restore from the above linked collection, then do fastboot getvar all, and post the results (delete IMEI and serial number before posting).
Another option is to RUU back to stock (if your version M8 has an RUU) if you are okay with the phone being wiped. If you are s-on, you will need to relock the bootloader in order to RUU. Then after RUU, unlock the bootloader again, install TWRP and root the phone.
What does "and such" mean? Did you wipe anything besides cache and Dalvik?
Click to expand...
Click to collapse
The MTP Device Driver is not installing on my PC for some reason. It is saying installation failed on the MTP Device window on my computer.

TechMan123456 said:
The MTP Device Driver is not installing on my PC for some reason. It is saying installation failed on the MTP Device window on my computer.
Click to expand...
Click to collapse
MTP device driver?
What does it say next to "OS" in your bootloader?
Also, if you can boot to recovery you should be able to restore a backup

xunholyx said:
MTP device driver?
What does it say next to "OS" in your bootloader?
Also, if you can boot to recovery you should be able to restore a backup
Click to expand...
Click to collapse
There is no OS installed at all for some reason! When I try to download a backup I need to flash it and the only way to do so is by having the MTP Driver installed in order to drag it into TWRP and flash the backup. I can't do so because it fails to install my MTP Driver.

TechMan123456 said:
There is no OS installed at all for some reason! When I try to download a backup I need to flash it and the only way to do so is by having the MTP Driver installed in order to drag it into TWRP and flash the backup. I can't do so because it fails to install my MTP Driver.
Click to expand...
Click to collapse
you can use a card reader to put the rom or the backup on external sd card
or use an OTG USB flash memory
also connect the device to pc while you are in recovery this should work by it self no need to install MTP driver
which OS you have on your pc ??

TechMan123456 said:
There is no OS installed at all for some reason! When I try to download a backup I need to flash it and the only way to do so is by having the MTP Driver installed in order to drag it into TWRP and flash the backup. I can't do so because it fails to install my MTP Driver.
Click to expand...
Click to collapse
No OS is usually an easy fix. Download a ROM on your PC, put it onto your extSD, and flash the ROM in recovery. The reason you have no OS is because you wiped system in TWRP. If you do that, you need to flash a ROM after or you'll have no OS on a reboot.
It's best to never wipe system in TWRP as this is done by default in recovery when you flash a ROM. There will be the odd instance that it is suggested to wipe it ( I've never seen that with HTC based ROMs), but if it isn't then don't.
---------- Post added at 08:52 PM ---------- Previous post was at 08:47 PM ----------
TechMan123456 said:
There is no OS installed at all for some reason! When I try to download a backup I need to flash it and the only way to do so is by having the MTP Driver installed in order to drag it into TWRP and flash the backup. I can't do so because it fails to install my MTP Driver.
Click to expand...
Click to collapse
Ahhh, reding it a second time I realize you mean OS is blank in your bootloader. You should also update your TWRP version

TechMan123456 said:
The MTP Device Driver is not installing on my PC for some reason. It is saying installation failed on the MTP Device window on my computer.
Click to expand...
Click to collapse
Not clear which drivers you are trying to install, the HTC drivers from their website, the ones which load from the phone, built-in Windows drivers, etc.?
Try going to HTC's website, and download HTC Sync, which will also install the drivers. If you already have this installed, try uninstalling, and re-install.
Alternately, the Android MTP device drivers built-in to Windows is a generic version of drivers which can often get at least adb/fastboot working, and probably also allow you to drag/drop to internal storage in TWRP. If these drivers are the ones failing to install, it would imply there is something wrong with your Windows installation (which there isn't a lot we can help you with) rather than anything with the phone.

hey
i also have the same problem in boot-loader OS is blank
i have downloaded the nandriod backup and restored it using TWRP but after successful restore i didn't get the os back and again it goes to boot-loader and show OS blank

Arslan8997 said:
hey
i also have the same problem in boot-loader OS is blank
i have downloaded the nandriod backup and restored it using TWRP but after successful restore i didn't get the os back and again it goes to boot-loader and show OS blank
Click to expand...
Click to collapse
How did you pick a nanddroid backup to download, if you don't know the OS number?
Do fastboot getvar all, and post the results (delete IMEI and serial number before posting).
Also, what version TWRP?

redpoint73 said:
How did you pick a nanddroid backup to download, if you don't know the OS number?
Do fastboot getvar all, and post the results (delete IMEI and serial number before posting).
Also, what version TWRP?
Click to expand...
Click to collapse
I also try RUU sprint version ROM but it didn't work
TWRP v2.7.0.2
bootloader) version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 1.09.20.1112
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main:
(bootloader) version-misc: PVT SHIP S-OFF
(bootloader) serialno: XXXXXXXXXXXX
(bootloader) imei: XXXXXXXXXXXXXXX
(bootloader) imei2: Not Support
(bootloader) meid: XXXXXXXXXXXXX
(bootloader) product: m8_whl
(bootloader) platform: hTCBmsm8974
(bootloader) modelid: 0P6B70000
(bootloader) cidnum: 11111111
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: off
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: 8a0f02ff
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0

Arslan8997 said:
I also try RUU sprint version ROM but it didn't work
Click to expand...
Click to collapse
You need to be more specific:
What version number of file name of the RUU you tried? Zip format or exe format? If zip format, did you flash by fastboot, or SD card method?
Did you get an error message, if so, what did it say exactly? If no error message, what was the mode of failure (what happened exactly - be detailed - at what exact point did the RUU fail, status of the phone, etc.)? Saying "It didn't work" doesn't give us any info to troubleshoot why it failed, or how to get it to work.
Also, you did not provide all the info requested (questions I asked you in my last response):
redpoint73 said:
How did you pick a nanddroid backup to download, if you don't know the OS number?
Click to expand...
Click to collapse

redpoint73 said:
You need to be more specific:
What version number of file name of the RUU you tried? Zip format or exe format? If zip format, did you flash by fastboot, or SD card method?
Did you get an error message, if so, what did it say exactly? If no error message, what was the mode of failure (what happened exactly - be detailed - at what exact point did the RUU fail, status of the phone, etc.)? Saying "It didn't work" doesn't give us any info to troubleshoot why it failed, or how to get it to work.
Also, you did not provide all the info requested (questions I asked you in my last response):
Click to expand...
Click to collapse
RUU_M8_WHL_M60_SENSE70_SPCS_MR_Sprint_WWE_6.20.651.3.exe
this i have try to install but faild to install it give error of to pick the correct rom
when i check the ruu log there was an error of (status read failed (Too many links))
Status of phone is
bootloader) version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 1.09.20.1112
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main:
(bootloader) version-misc: PVT SHIP S-OFF
(bootloader) serialno: XXXXXXXXXXXX
(bootloader) imei: XXXXXXXXXXXXXXX
(bootloader) imei2: Not Support
(bootloader) meid: XXXXXXXXXXXXX
(bootloader) product: m8_whl
(bootloader) platform: hTCBmsm8974
(bootloader) modelid: 0P6B70000
(bootloader) cidnum: 11111111
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: off
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: 8a0f02ff
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0

Arslan8997 said:
RUU_M8_WHL_M60_SENSE70_SPCS_MR_Sprint_WWE_6.20.651.3.exe
this i have try to install but faild to install it give error of to pick the correct rom
when i check the ruu log there was an error of (status read failed (Too many links))
Click to expand...
Click to collapse
You need to flash the firmware 6.20.651.3 in order for the RUU to install (firmware and RUU are different things - so don't confuse the two). The firmware and how to flash are described here (as well as all the Sprint RUUs): https://forum.xda-developers.com/showthread.php?t=2729173
Just a heads up, if you don't know already: No need to relock the bootloader to do this (flash either firmware or RUU) since you are s-off, and no benefit in doing so. Plus, relocked bootloader gives you less options to recovery, so it is not recommended to relock it in your case.
Also, in regards to your original question (no boot after restoring TWRP backup): you never answered my question of how you picked a TWRP backup to download and restore (which I asked twice before). Now that I see you have the Sprint version M8, I will guess that you tried to restore the incorrect version backup. Sprint version uses different kernel from most other M8 versions. So if you don't restore the proper one, no boot is the expected outcome. Also, even if Sprint, it would have to be the same version you were on before (Kitkat) which is another reason it would not boot.

HTC M8 OS will not start (Stuck on "Android is starting" - "starting apps")

HTC M8 OS will not start (Stuck on "Android is starting" - "starting apps")
Hi,
I'm brand new to development on android, but reasonably tech savvy and tried fixing my HTC M8 (EU) Bootup freeze problem following general forum / google advice but with no success yet.
1 - Hard/Soft Reset
2 - Wipe Cache
3 - Factory Reset
4 - Unlocked Bootloader, Flashed Recovery with TWRP, and followed the advice on this useful page to restore Nandroid backup:
https://forum.xda-developers.com/htc-one-m8/help/tutorial-how-to-stock-stock-twrp-t3086860
The phone seems to accept the Android stock recovery with no errors (restored using TWRP from the phone) (I checked carefully to use the correct version - 6.13.771.4), but when I reboot after restoring the stock recovery, the phone is still hangs at the "Android is starting" black screen with the subheading of "Starting Apps". This is the bit that appear after the apps have each loaded up (So no improvement )
Can anybody suggest what to do/try next?!
Perhaps there is a hardware issue preventing a software fix?...I did carefully replace the Micro USB board a few weeks ago but was very careful and took handling precautions to prevent any ESD damage so would be surprised if this caused an issue...
Bootloader is unlocked, S-ON...
Prior to trying to fix this issue the phone had never been tampered with (with the exception of my micro usb replacement!)
Some more Details below...
version: 0.5
version-bootloader: 3.19.0.0000
version-baseband: 1.29.214500021.12G
version-cpld: None
version-microp: None
version-main: 6.13.771.4
version-misc: PVT SHIP S-ON
serialno: XXXXXXXXX
imei: XXXXXXXXXX
imei2: Not Support
meid: 00000000000000
product: m8_ul
platform: hTCBmsm8974
modelid: 0P6B10000
cidnum: H3G__001
battery-status: good
battery-voltage: 0mV
partition-layout: Generic
security: on
build-mode: SHIP
boot-mode: FASTBOOT
commitno-bootloader: 76df2b54
hbootpreupdate: 11
gencheckpt: 0
Thanks in advance!

Help!
Hi everyone,
I desperately need some help! Any ideas?!
Thanks,

Have you tried flashing a rom from the rom section via twrp? Any rom, not a backup? Something like ARHD or Leedroid or better yet, a MM based AOSP rom?
Also, are you installing anything else with it or just the straight nandroid?

miffymiffy said:
Also, are you installing anything else with it or just the straight nandroid?
Click to expand...
Click to collapse
I've just tried flashing the straight backup (RUU 6.13.771.4) so far. It seems to work (no errors reported on phone) but after reboot from TWRP recovery, it just hangs still at the loading android apps screen.
miffymiffy said:
Have you tried flashing a rom from the rom section via twrp? Any rom, not a backup? Something like ARHD or Leedroid or better yet, a MM based AOSP rom?
Click to expand...
Click to collapse
I've not tried installing anything else yet. I am S-ON at the moment, and haven't researched how to set S-OFF yet to allow me to flash a custom ROM & root the phone. I think I'll need to do that first?
Maybe I'll have a go at flashing a MM AOSP ROM next if it could might make the difference. Would this prevent future OTA updates?
Thanks for your input!

Flanman2000 said:
I've just tried flashing the straight backup (RUU 6.13.771.4) so far. It seems to work (no errors reported on phone) but after reboot from TWRP recovery, it just hangs still at the loading android apps screen.
I've not tried installing anything else yet. I am S-ON at the moment, and haven't researched how to set S-OFF yet to allow me to flash a custom ROM & root the phone. I think I'll need to do that first?
Maybe I'll have a go at flashing a MM AOSP ROM next if it could might make the difference. Would this prevent future OTA updates?
Thanks for your input!
Click to expand...
Click to collapse
Yes, it will break OTA, but it will let you know if its an OS issue. You can always restore as previous to go back to how you were.

miffymiffy said:
Yes, it will break OTA, but it will let you know if its an OS issue. You can always restore as previous to go back to how you were.
Click to expand...
Click to collapse
OK, I'll give that a go.
Interesting, when I select CHECK SMARTSD from bootloader, the phone freezes at the HTC One (white) Logo screen. I don't know if this indicates a hardware issue with the internal SD?
I'll research the forum for how to flash a custom ROM with S-ON (or turn S-OFF) and try that then post result....

Flanman2000 said:
OK, I'll give that a go.
I'll research the forum for how to flash a custom ROM with S-ON (or turn S-OFF) and try that then post result....
Click to expand...
Click to collapse
Ok -So I picked the Google Play Edition (GPe) first (It seemed a nice and simple safe ROM to start with!) from:
https://forum.xda-developers.com/showthread.php?t=2708589
I initiated the install with TWRP (no need to get S-OFF). The load file (AROMA) built into the ROM initiated on my phone and asked how I wanted to install the ROM. I opted for "NON ROOT" again to keep everything simple and minimse any change/impact to my device at this point. (Though I might root for fun later...)
And FANTASTIC! - the OS booted up straight up! (it did take about 10 minutes to load for the first time)
So, great news, the boot freeze has been broken and I have a working phone again!
I'll probably keep tinkering and trying different ROM's now that I am starting to get the hang of things.
Thanks very much for the help. Hopefully others might find this thread and learn something from it too

H3g_001

Hi all i acquired an htc m8 with no O/S on it and am looking for a method to re-install
Ive been going round in circles for days now and am about to send it to a watery grave before i end up there
Heres the getvar info
(bootloader) version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 1.29.214500021.12G
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 6.13.771.4
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno: beyoncesbum
(bootloader) imei: deadbeefratstew
(bootloader) imei2: Not Support
(bootloader) meid: 00000000000000
(bootloader) product: m8_ul
(bootloader) platform: hTCBmsm8974
(bootloader) modelid: 0P6B10000
(bootloader) cidnum: H3G__001
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: 76df2b54
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
all: Done!
finished. total time: 0.010s
I have twrp 3.0.0-0 installed
Bootloader is unlocked.
cariier is UK-3
Any assistance would be greatly appreciated.
Thanks in advance
stephen

hi
follow this thread instruction to restore the stock os read all the the steps and foloow it
https://forum.xda-developers.com/htc-one-m8/help/tutorial-how-to-stock-stock-twrp-t3086860
you can flash any custom rom to have a working device !!!!!!!!

Thanks ill give this a go
i have flashed a custom rom. but i ended up with a deaf phone !, now this may be hardware and not the rom hence the need to stock it so i can confirm it either way.
Ive also had numerous rom/nand failures hence my request for assistance.
Thanks again
Stephen
ps can i use the TWRP 3.0 to install or is that version specific ?

Ok i flashed 4.25.771.6 all went smoothly and i got audio indication of the phones boot up :-} the phone is now installing apps, but i did this previously and it hung overnight attempting to initialize the apps so im waiting hopeflly for a successful installation !.
Stephen

Cant thank you enough, the phone is now alive and kicking
I cant believe how simple and quick that was as ive spent quite a few frustrating days attempting to get it operational, and thought i was on a pointless mission, ive waded though an awful lot of os/roms/nands all with little success.
thank you
very much
stephen

Marshmallow
Ive just attempted an update to 6.13.771.4 mm from the same link, but the O/S hangs on "apps initialization"
Also i did download the update via OTA but on reboot into TWRP i dont see an option to flash the rom
Do i need to update through progressive versions ?
Thanks
Stephen

Essef1959 said:
Ive just attempted an update to 6.17mm from the same link, but the O/S hangs on "apps initialization"
Also i did download the update via OTA but on reboot into TWRP i dont see an option to flash the rom
Do i need to update through progressive versions ?
Thanks
Stephen
Click to expand...
Click to collapse
Read all the steps again and use the proper files as mentioned in the guide-thread
You can't flash stock OTA with twrp
Do a factory reset before and after doing all the steps
Sent from my HTC M8 using XDA Labs

Heres a list of my progress so far.
1) Flashed version 4.25.771.6 using TWRP 3.0.0000 and all works fine following the guide you linked.
2) Once the above is flashed, im then informed it will auto update to 6.13.771.4 and proceeds to download the required files via OTA
once downloaded the system attempts to update, which results in a re-boot into TWRP recovery and hence it fails.
3) Flashed version 6.13.771.4 using TWRP 3.0.0000 and it hangs at "APP Initialization" following the guide you linked.
Am i right in thinking that if i remove TWRP and return to the stock boot, that the OTA update would install ?.
Thanks for your advice so far
Stephen
Ps my works Pc uses a second user account Essef1959/Piperetti are the same user

@ahmed.ismael said read all the steps but it seems you didn't as you missed step 11, install stock revovery for OTA to proceed with installation.

ckpv5 said:
@ahmed.ismael said read all the steps but it seems you didn't as you missed step 11, install stock revovery for OTA to proceed with installation.
Click to expand...
Click to collapse
4th line of my last post indicated i had already worked that one out, and yours was the answer i was looking for thanks ,although i used the term boot and not recovery
stephen

ok i installed stock recovery img, and OTA downloaded the latest 6.13.771.4
the phone set this up then rebooted into recovery mode and installed, but i still have the issue of the system hanging on "starting apps" !
Stephen ?

piperetti said:
ok i installed stock recovery img, and OTA downloaded the latest 6.13.771.4
the phone set this up then rebooted into recovery mode and installed, but i still have the issue of the system hanging on "starting apps" !
Stephen ?
Click to expand...
Click to collapse
What about flashing a custom rom ?
also i would suggest you to flash the firmware but flash a custom rom first to see how it will goes
Sent from my HTC M8 using XDA Labs

I Have flashed a custom rom but this did,nt function with any audio related process.
I,ll have another attempt at one, but dont understand why it fails with a pucka rom ?.
Thanks
Stephen

Ok i flashed leedroids latest offering with TWRP 3, installed fine but once again it hangs on "App Initialization" i left it running for more than an hour.
So obviously there is an issue somewhere ?.
Stephen

Essef1959 said:
Ok i flashed leedroids latest offering with TWRP 3, installed fine but once again it hangs on "App Initialization" i left it running for more than an hour.
So obviously there is an issue somewhere ?.
Stephen
Click to expand...
Click to collapse
Try to restore the backup again but this time don't install the stock recovery but install the firmware from post #5 in the same thread ( it may and may not help in booting the device )
Sent from my HTC M8 using XDA Labs

ahmed.ismael said:
Try to restore the backup again but this time don't install the stock recovery but install the firmware from post #5 in the same thread ( it may and may not help in booting the device )
Click to expand...
Click to collapse
Same problem sticks on "starting apps" with stock nand/leedroid rom.
Stephen

Essef1959 said:
Same problem sticks on "starting apps" with stock nand/leedroid rom.
Stephen
Click to expand...
Click to collapse
Try with aosp rom then
In general that's not a good sign
Sent from my HTC M8 using XDA Labs

Weird as it works flawlessly with version 4.25.771.6
:-{
stephen
---------- Post added at 12:16 PM ---------- Previous post was at 12:16 PM ----------
Weird as it works flawlessly with version 4.25.771.6
:-{
stephen

Essef1959 said:
Weird as it works flawlessly with version 4.25.771.6
:-{
stephen
---------- Post added at 12:16 PM ---------- Previous post was at 12:16 PM ----------
Weird as it works flawlessly with version 4.25.771.6
:-{
stephen
Click to expand...
Click to collapse
Yeah i have seen it before,someone have the same case as yours
Marshmallow RUU won't boot but any older RUU will boot just fine
So you have a very limited option either stick with a lollipop rom or an aosp rom ( i think nougat roms will boot just fine )
Sorry there is no much you can do
Sent from my HTC M8 using XDA Labs

You,ve been very help full and saved me an awful lot of time which i would have wasted looking for the right s/w, so again thanks for your advice.
I am enjoying the phone at the moment but will attempt a nougat install in the future, so dont get to comfy yet lol.
Stephen