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Hi anyone experiencing multitouch and/or GPS issues?
My friend is in Canada and just bought one for me. She's coming back to Singapore in 2 weeks and is helping me test it first in Canada. The unit prompted to update when started up which she did. I'm waiting for her to reply me what build it is at now.
I told her to download the Yet Another Multitouch Test and she tried dragging her fingers around. With a single finger a red blob follows her finger around but sometimes a blue blob appears right next to it briefly. With 2 fingers, when she was dragging 2 fingers around a green blob appeared a few cm away once. She did say she noticed sometimes using it normally that it was a bit unresponsive/slow.
For the GPS, I wasn't sure how to test it. I got her to use either maps or GPS Status and Toolbox. The first time she said it looked like the gps fix was ok for 45minutes (in maps). She DID NOT REBOOT and it managed to relock. The 2nd time was on GPS Status 18 minutes. The 3rd time the fix lasted for 19 minutes. But after that one, the 4th time it couldn't find a lock even after waiting more than an hour. She was testing it indoors so I asked her to leave the gps status toolbox on while driving to have a better test. Anyone experienced this? I thought that the GPS issue was such that once you lost the status, you couldn't get it back without reboot. But my friend said the relock was successful at least twice (indoors).
I also told her to try clearing the AGPS data and refresh data using the GPS Status and Toolbox, she will try that later.
quarian said:
Hi anyone experiencing multitouch and/or GPS issues?
My friend is in Canada and just bought one for me. She's coming back to Singapore in 2 weeks and is helping me test it first in Canada. The unit prompted to update when started up which she did. I'm waiting for her to reply me what build it is at now.
I told her to download the Yet Another Multitouch Test and she tried dragging her fingers around. With a single finger a red blob follows her finger around but sometimes a blue blob appears right next to it briefly. With 2 fingers, when she was dragging 2 fingers around a green blob appeared a few cm away once. She did say she noticed sometimes using it normally that it was a bit unresponsive/slow.
For the GPS, I wasn't sure how to test it. I got her to use either maps or GPS Status and Toolbox. The first time she said it looked like the gps fix was ok for 45minutes (in maps). She DID NOT REBOOT and it managed to relock. The 2nd time was on GPS Status 18 minutes. The 3rd time the fix lasted for 19 minutes. But after that one, the 4th time it couldn't find a lock even after waiting more than an hour. She was testing it indoors so I asked her to leave the gps status toolbox on while driving to have a better test. Anyone experienced this? I thought that the GPS issue was such that once you lost the status, you couldn't get it back without reboot. But my friend said the relock was successful at least twice (indoors).
I also told her to try clearing the AGPS data and refresh data using the GPS Status and Toolbox, she will try that later.
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Click to collapse
I had the GPS issue that was fixed with a software update. Prior to the update, when I tried to use Waze or Google navigation, it would lose the GPS lock within 15 minutes, often sooner. After the update, I have never lost GPS lock during navigation. My longest drives are about 2 hours. Tell your friend to test it during a long drive, but if you got the software update, you should be all set.
I can't comment regarding the multi touch issue, I haven't noticed any such problems on either of my N7 tablets (WiFi, and LTE), and haven't tested for it.
Sent from my GT-P7510 using xda app-developers app
multitouch problem seems very common, since I have read a lot of complaint related to the touch screen, I checked my screen as soon as I got it , and tested with Antutu which is a universal test tool, the result was frustrating as well-- UPPER PART of the screen functions insensitively compared to the lower part. It is a hardware malfunction clearly. What the hell did Asus react to it? We'll wait and see.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Well update..my friend brought the nexus 7 out for a drive. Just a normal journey, not a long one. Am I right in saying the ones with problems cannot relock without rebooting and if mine can relock without reboot it means it's got normal working GPS?
Also, the build (after the initial update) is JLS36C. Which according to this Deb thread: http://forum.xda-developers.com/showthread.php?t=2448352 should be the latest I think.
If you're having reboot problems please post here - if there are problem apps or bad devices out there it would be good to know!
Got a new Nexus 5X yesterday for my partner. Plugged it in and charged all day (oh what patience). 10pm started setup and added account to it. Phone immediately did an update which succeeded. Then it started to install the saved apps from the Google account, about 50 in all. After all the apps were installed I handed it over to her to play and log into all those apps with logins. Tedious.
Within about 30 minutes she tried to take a photo and it rebooted. Then a bit later she was using it and it rebooted again. Before going to be it rebooted a few more times. Then again this morning. There wasn't one particular app or other that was in use when these crashes happened. During the day she saw a message about "Google needs to restart". Also the camera often comes up with an all black screen and can't be used.
I called Google tech support and they wanted to do a factory reset and maybe a cache partition wipe. They would also like to investigate if a rogue app is causing the crashes by using it without any apps installed. Because reinstalling apps is so tedious I decided to have her do a cache partition reset I'm awaiting news. I'm hoping we don't have to do the other... I can't imagine how a bad app could be causing such repeated crashes (well I can, but it just shouldn't happen). That's lame...
It would really help if it was easy to get a crash log and find out the cause - unfortunately unless you're rooted this doesn't seem to be easy, and may well be impossible.
I've been having a lot of similar-sounding issues with my 5X. It's never rebooted while I was using it, but once or twice a day I'll pull it out of my pocket and it will be off, awaiting the unlock pattern to boot up.
The camera has been atrocious as well. I've seen the black screen you describe, tons of rotation lag, hanging, etc. Not just in Camera, but in other apps using the camera (such as when attaching a photo to a Hangout). Hoping this is something software-related and not a hardware problem.
I've had mine spontaneously reboot twice so far, both times I've pulled it out of my pocket and it required the PIN to unlock, then it booted up. I'm a bit concerned, as I have no idea when this happened, and, since it's encrypted a reboot essentially puts me offline until I notice it.
I just now had mine reboot during active use for the first time. I was long-pressing a wifi network in order to forget it (which is another 5x problem I keep having—wifi turns itself off or connects to the wrong networks).
My 5x was working fine and the crashing started happening yesterday...
they only app that i recently installed before the crashes started was firefox... are you guys using firefox by any chance???
Mine is still working fine, I do not have Firefox.
Same problem for me when using Firefox. The phone seems to crash and reboot when loading news websites containing photos and videos.
Not seen the issue when not using Firefox.
I've had my nexus 5x since mid/late November 2015. I've had the problem described below happen prior to today, and more than once.
Today, I cant turn my phone off - it seems to be in the middle of a reboot... the four coloured circles (google logo?) with colours going round and round. I powered it off cos it had started going slow... thought a reboot might fix the problem... but now its not starting and I cant even turn it off or do anything with it.. I've tried pressing the power button, I've tried holding the power button down, and I've tried different combinations... nothing seems to make a difference... (has been in that state of un-useablity for at least 30 mins now)
Anyone else also having wi-fi issues where facebook has an error and "cant connect" ?
I had the same thing happen and returned the phone, it's the only solution I found. I factory reset multiple times, called up Google and they told me to safe boot. Right.. I was completely stock and it rebooted multiple times / day and I know what I'm doing too, for the most part anyway. Got a replacement device and it has not once rebooted no matter what I do. Camera, Chrome random apps caused a reboot, it's not that. It's a defective device and you need to get it replaced period.
I have the same thing and can't sent it back to google because I live outside the US.
I believe it is a manufacture defect as I tried everything with no success really annoying.
Stuck with a brick...
Sent from my Nexus 5X using Tapatalk
I used my phone completely stock for weeks and had zero issues, whereas I have a friend who ordered and received the phone at the exact same time (likely same mfg batch) and had issues. Difference between us two is that I'm a minimalist and only have about 50 apps installed, and he has a ton that he rarely uses and restores them every time.
I know it seems ridiculous, but having an android phone gives you more customization and your apps more power of the phone, so it's completely feasible for ONE rogue app to destroy performance and/or battery.
You guys might all want to try uninstalling apps one by one and figuring out which apps are killing performance. In particular, check out the running services (developer options -> running services) and see which apps are constantly running, since those are more likely to be the ones causing issues.
For example, I've used firefox (for adblocked browsing) for weeks recently, and can definitely say it's a pretty slow app, so if you're having issues on it, you may want to just use chrome or lightning browser.
I just ordered a replacement as well. Mine would reboot about 1 to 2 times a week right after the fingerprint unlock. Annoying as hell today because I was in the middle of a conf call.
Sent from my Nexus 5X using Tapatalk
My Pixel 2 XL started soft rebooting multiple times a day over the last couple of weeks. I'm on stock Android Pie, with the 5 December 2018 security patch applied. I thought it was some weird WiFi or LTE bug in the city I was in over the holidays but it's persisted now I've left there and back on more familiar networks.
Sometimes it happens when I'm using it - the interface will freeze, brightness will turn up to max and then the launcher seems to crash and I get back to the "Unlock for all features and data" lock screen, without any crash message. Sometimes it happens on its own when the device is lying on a table - there's no real pattern to when or why it happens, seemingly. It can happen once or twice a day, or up to a dozen or so on bad days.
I've reset the cache of all non-system apps, and tried using it in safe mode. The problem still happens in safe mode.
Any suggestions for how to go about diagnosing and solving this, or should I look to RMA it with Google?
Sounds like the only thing you haven't tried is a factory reset which is what they'll suggest before an RMA anyway.
StevenBX said:
My Pixel 2 XL started soft rebooting multiple times a day over the last couple of weeks. I'm on stock Android Pie, with the 5 December 2018 security patch applied. I thought it was some weird WiFi or LTE bug in the city I was in over the holidays but it's persisted now I've left there and back on more familiar networks.
Sometimes it happens when I'm using it - the interface will freeze, brightness will turn up to max and then the launcher seems to crash and I get back to the "Unlock for all features and data" lock screen, without any crash message. Sometimes it happens on its own when the device is lying on a table - there's no real pattern to when or why it happens, seemingly. It can happen once or twice a day, or up to a dozen or so on bad days.
I've reset the cache of all non-system apps, and tried using it in safe mode. The problem still happens in safe mode.
Any suggestions for how to go about diagnosing and solving this, or should I look to RMA it with Google?
Click to expand...
Click to collapse
Sent from my Pixel 2 XL using Tapatalk
Mine was doing it for about 3 days last week. Seemed to have something to do with Bluetooth in my case. Haven't had it happen in a few days though.
Did a factory reset last night, and it hasn't fixed the problem; just got another reboot while it was lying on the desk at work. I'll going to turn off Bluetooth for a bit to see if that helps at all.
Edit: Just did it again after a couple of hours with Bluetooth off, so doesn't appear to be related to that either.
Then sounds like a hardware issue. Try getting an RMA at this point.
StevenBX said:
Did a factory reset last night, and it hasn't fixed the problem; just got another reboot while it was lying on the desk at work. I'll going to turn off Bluetooth for a bit to see if that helps at all.
Edit: Just did it again after a couple of hours with Bluetooth off, so doesn't appear to be related to that either.
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Click to collapse
Sent from my Pixel 2 XL using Tapatalk
Spoke to support last night and they agree it needs RMA'd; unfortunately I'm working in Japan for the next few months and they never sold the 2XL on the Google Store here, so they can't get a me a replacement out here. Gonna need to wait a couple months until I get back to the UK to do the replacement. Hopefully it doesn't get much worse in that time...
StevenBX said:
My Pixel 2 XL started soft rebooting multiple times a day over the last couple of weeks. I'm on stock Android Pie, with the 5 December 2018 security patch applied. I thought it was some weird WiFi or LTE bug in the city I was in over the holidays but it's persisted now I've left there and back on more familiar networks.
Sometimes it happens when I'm using it - the interface will freeze, brightness will turn up to max and then the launcher seems to crash and I get back to the "Unlock for all features and data" lock screen, without any crash message. Sometimes it happens on its own when the device is lying on a table - there's no real pattern to when or why it happens, seemingly. It can happen once or twice a day, or up to a dozen or so on bad days.
I've reset the cache of all non-system apps, and tried using it in safe mode. The problem still happens in safe mode.
Any suggestions for how to go about diagnosing and solving this, or should I look to RMA it with Google?
Click to expand...
Click to collapse
This happened to me on my P2XL when I configured the AdGuard DNS as the private DNS on Android Pie. Once I changed that to other system wide DNS provider the soft reboots stopped.
I have the same problem last days. I had set up adquard too, I revert to automatic private dns to see if the problem is gone
Sent from my Pixel 2 XL using Tapatalk
@zamora.jc i confirm
2 days i delete AdGuard DNS and no problem
vagkoun83 said:
I have the same problem last days. I had set up adquard too, I revert to automatic private dns to see if the problem is gone
Sent from my Pixel 2 XL using Tapatalk
@zamora.jc i confirm
2 days i delete AdGuard DNS and no problem
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Click to collapse
This seems to be it for me too! Thanks to both of you for suggesting it. I'd stupidly re-enabled that after my factory reset. Thanks for saving me the RMA.
zamora.jc said:
This happened to me on my P2XL when I configured the AdGuard DNS as the private DNS on Android Pie. Once I changed that to other system wide DNS provider the soft reboots stopped.
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Click to collapse
Wow
Crazy!
I've recently run into very annoying behavior with my phone.
If I have an app open (let's say my phone app) and the screen times out and eventually locks, when I go to unlock the phone I'm greeted with the home screen. It does not return to the open app as I would normally expect. In the case of the phone app if I am actively on a call it will show a bubble for the phone controls on my home screen after unlock since the app is still in use.
TLDR:
1) Open phone app
2) screen times out and locks
3) unlock goes to home screen, not open app
To be clear, I would expect the unlock to go directly back to the app and screen I was using before the phone locked.
I am on Android 10 (QP1A.191005.007.A1). Timing wise I'm not certain but it may have coincided with the latest security patch in October. I also added VMWare Workspace One around this time to get access to work email.
I have started the phone in safe mode to see if this would result in different behavior but I got the same result.
Has anyone else experienced this or know what might be causing it? This is making the phone a pain to use since I need to renavigate back to the app I was using every time I unlock my phone. It makes managing phone calls a pain.
Thanks for any help.
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
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Click to collapse
No definately not, here the worst I have experienced is some app crashes, they probably aint android 12 ready, and some pretty big lag moments
I don't have any issues. Do you have the November update yet?
For some strange reason, I noticed exactly this aswell (one time, this morning). I was working out and my phone laid on the table, when I saw it lit up because it restarted for no reason.
I guess it's a software bug.
And no, there was no automatic system update - I checked, I'm still running the old version.
copong said:
I don't have any issues. Do you have the November update yet?
Click to expand...
Click to collapse
Is there a bugfix list of any sort about the most recent sytsem update?
I tried to find one, but as of now I have been unsuccessful.
No, nothing at all either. Mine also installed silently at some point. I recall a notification asked for a reboot yesterday morning.
No, not had one random reboot since I got it on Tuesday.
Nothing here either. Good luck!
copong said:
I don't have any issues. Do you have the November update yet?
Click to expand...
Click to collapse
I had the November update and all apps had been updated as well. It would freeze and then reboot.
I did a factory reset and did not restore any of my apps, just ran it with the factory apps, and it still did it. Since no one else is having the issue, I'm feeling confident it was a bad unit. I had the 128 gb version.
It's back to the pixel 5 for another week or so. I had to exchange that after I got it too because of a bad proximity sensor. Either I just have really bad luck or Google needs to tweak their quality control department.
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
If you're having issues, do yourself a favor and keep an itemized list (on your device, word doc on pc, somewhere) and notate the following for each occurrence:
-date / time
-the fault (self reboot, major lag, over heated, fast battery discharge, etc.)
-what you had to do to clear it (rebooted, closed app, powered off/on, etc.)
When talking with Google about a replacement, having THIS information ready to read off will make it extremely hard from them to give you any grief about you needing a warranty replacement.
An itemized list of faults is MUCH better evidence that you need a replacement than "well, it rebooted a few times last month"
copong said:
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
Click to expand...
Click to collapse
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
One very important thing here is also: Did you guys set up your phone "clean" or did you copy over your old phone by cable or did you use backup?
Any of these things can cause issues.
I, for example, used a cable to transfer all file and apps from my P4 XL to my P6 Pro. It's possible that this is the rootcause for some issues, or maybe it's not. Maybe there are even problems that occur only if you transfer your files from specific phone models to this one, you never know.
Morgrain said:
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
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Click to collapse
Sure, but the OP stated the crashes are happening right after a factory reset, and anecdotal evidence on this thread suggests it's not widespread. It does point to some sort of hardware problem.
I'm having exactly the same issue!
I got the phone today and booted it up for the first time. I selected my language and as soon as I pressed get started it froze, then got stuck in a bootloop. I fixed that by factory resetting from within recovery.
Once I'd gotten through the setup it crashed again when I clicked on the apps button in the optional setup. Because of this I factory reset and set the phone up for a third time.
Third time I got through setup with know issues but the phone freezes/reboots roughly once every two hours. I've been searching all day to see if anyone else has mentioned this issue.
I guess this phone is going in for replacement. Does anyone happen to know how long that takes/ if I'm going to be without a device for long?
They told me 3-5 business days to get a replacement. I expect mine early next week.
skyman631 said:
They told me 3-5 business days to get a replacement. I expect mine early next week.
Click to expand...
Click to collapse
Do you have to send the old device back first?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
Click to expand...
Click to collapse
I just had 3 random reboots today. Phone just laid on the side of my table on my laptop, doing nothing. It was in the span of probably ~10 minutes each reboot. A strange observation I made - now that I removed my phone from the back of my laptop and laid it directly on the table, no more reboots. Maybe it's a coincidence, maybe it has something to do with the magnets of my Laptop (has quite a lot inside). Not sure what to make of this. It kinda feels like a software buggy-thing, but it's odd that it sometimes just comees and goes. It also only appears to be in absolute idle. I had my phone working yesterday for about 12 hours, incl. using it constantly with navigation, and it never faltered for once. That's why I'd say it's a software thingy, if it had something to do with hardware, it would reboot/fail when under load. But it doesn't.
Had 4 total reboots as of now (had the phone since 27.10).
First reboot was yesterday (28.10) morning when working out, phone laid idle around, booted up.
And now again 3 reboots, morning, laid around, did nothing.
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
cloudraker said:
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
Click to expand...
Click to collapse
Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
Morgrain said:
Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
Click to expand...
Click to collapse
I did a partial transfer. I was coming from an iphone 12 so I transferred photos and contacts only. And I transferred via cable.