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Hey all,
I know this seems like a pretty common sense question ("of course it does, dumbass"), but I just read through all the legalese and Amazon makes no mention of software limitations anywhere in their warranty.
http://www.amazon.com/gp/help/customer/display.html/ref=hp_k6_warranty?nodeId=200728730
I'm not worried specifically about bricking it; but if, say, the ghosting issue that I have gets worse, will they not honor the warranty because I rooted it?
humjaba said:
Hey all,
I know this seems like a pretty common sense question ("of course it does, dumbass"), but I just read through all the legalese and Amazon makes no mention of software limitations anywhere in their warranty.
http://www.amazon.com/gp/help/customer/display.html/ref=hp_k6_warranty?nodeId=200728730
I'm not worried specifically about bricking it; but if, say, the ghosting issue that I have gets worse, will they not honor the warranty because I rooted it?
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If possible, it's best to unroot it before returning... that pretty much eliminates the whole issue from the get-go.
ndoren said:
If possible, it's best to unroot it before returning... that pretty much eliminates the whole issue from the get-go.
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Their policy is to send you a new one, and you have to return the old one within 30 days... So what would they do, make you trade them back? Charge you for the second one? I find that hard to believe
This would apply to all phones, am I right???
My mate has a One X and has some WiFi problem where it only works if you pinch the phone together.
He uses it as a dev phone so it is rooted and unlocked etc.
Does this mean he has voided hardware warranty? If he returned the phone to original state would his warranty be valid again?
(forgive me if this is in the wrong thread/section)
If we try to unlock bootloader and gain s-off, will it void warranty?
Can we get s-on back and lock bootloader before sending the device for warranty or selling the phone?
s-off does in fact void your warranty but, I would love to know if turning s back on and re locking the bootloader is possible.
Absolutely lol...
But at the same time you can relock and remove all evidence of S-Off and unlock with it as well.
The only way to keep the warranty is to gain S-Off WITHOUT having to unlock the bootloader first. Once S-Off is gained you can lock and relock with no issues. I believe the T-Mobile M7 had this option on 1.42 builds. Not sure about the M8 yet
Keep in mind the moment you request an unlock key from HTCDev your warranty is void regardless of if you use the code or not. Now I use Void because it is a generalization used in warranty's and insurance but typically if your speaker blows out or your screen dies and you are unlocked they won't void that part of your warranty seeing that your modifications did not directly impact the failing part.
Sent from my Nexus 5 using Tapatalk
altimax98 said:
Absolutely lol...
But at the same time you can relock and remove all evidence of S-Off and unlock with it as well.
The only way to keep the warranty is to gain S-Off WITHOUT having to unlock the bootloader first. Once S-Off is gained you can lock and relock with no issues. I believe the T-Mobile M7 had this option on 1.42 builds. Not sure about the M8 yet
Keep in mind the moment you request an unlock key from HTCDev your warranty is void regardless of if you use the code or not. Now I use Void because it is a generalization used in warranty's and insurance but typically if your speaker blows out or your screen dies and you are unlocked they won't void that part of your warranty seeing that your modifications did not directly impact the failing part.
Sent from my Nexus 5 using Tapatalk
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how would you go along and do this?
I don't see how S-OFF would void your warranty as some units were legitimately shipped S-OFF, just make sure the bootloader is locked
Sent from my HTC One_M8 using Tapatalk
I've returned the HTC One M7 a good few times for issues while S-off and with a custom ROM on and they were repaired and returned without issue , but I would recommend returning the phone to stock before sending it off if you can.
It'll come down to HTC as to whether something you have done will void your warranty or not when they receive your phone I guess.
s-off does in fact void your warranty but, I would love to know if turning s back on and re locking the bootloader is possible.
If I only want to root and flash custom roms then S-off is not necessary right?
What are benefits of S-Off?
most people will need to unlock thier device via HTC dev prior to s off which will leave a record unique to thier phone which means that waranty will be void so even if all trace of s off and unlocked bootloader is removed, HTC will still be able to cross reference and say no.
Some will be lucky enough to use the method for s off which avoids the need for HTC dev unlock so these people will be able to s off and keep thier warranty providing they retuirn to stock
So is there a way to get S-on?
exocetdj said:
most people will need to unlock thier device via HTC dev prior to s off which will leave a record unique to thier phone which means that waranty will be void so even if all trace of s off and unlocked bootloader is removed, HTC will still be able to cross reference and say no.
Some will be lucky enough to use the method for s off which avoids the need for HTC dev unlock so these people will be able to s off and keep thier warranty providing they retuirn to stock
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Not necessarily. Just because you've requested the token, who's to say you've used it? If the phone is 100% stock, locked and S-ON HTC can't prove anything - unless the unlock process itself sends something to HTC to say it's been unlocked, in which case they'll know
EddyOS said:
Not necessarily. Just because you've requested the token, who's to say you've used it? If the phone is 100% stock, locked and S-ON HTC can't prove anything - unless the unlock process itself sends something to HTC to say it's been unlocked, in which case they'll know
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Ok, thanks for the info!!! :good:
At least in the US, making a modification to a device does not immediately void a warranty no matter what the manufacturer says. This is most times encountered by car enthusiasts who might replace a part on their engine. Subsequently the engine has a problem and gets taken to a dealer for warranty repair. The dealer cannot unilaterally void the warranty because of a different part or other modification. They must prove that the part or modification directly contributed to the failure and then only that part of the warranty is void, not the entire car's warranty. Phones and other devices would be no different. For more info google the Magnuson Moss Warranty Act.
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act
Even with this, it would be rare for someone with a genuine warranty issue to have a problem getting it repaired or replaced regardless of the security status of the device.
l7777 said:
At least in the US, making a modification to a device does not immediately void a warranty no matter what the manufacturer says. This is most times encountered by car enthusiasts who might replace a part on their engine. Subsequently the engine has a problem and gets taken to a dealer for warranty repair. The dealer cannot unilaterally void the warranty because of a different part or other modification. They must prove that the part or modification directly contributed to the failure and then only that part of the warranty is void, not the entire car's warranty. Phones and other devices would be no different. For more info google the Magnuson Moss Warranty Act.
http://en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act
Even with this, it would be rare for someone with a genuine warranty issue to have a problem getting it repaired or replaced regardless of the security status of the device.
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I'm not a lawyer, but I think that flashing the phone basically can be used to invalidate the warranty in many circumstances. When we flash a phone, we are changing the basic code that is being used to drive the device. That is a bit different that using an after market part in a car. I know that flashing a diesel pickup cpu chip, for example, voids the warranty on the engine. I can't imagine that a phone (which is basically all about the software code) does not have the same effect.
It is a different question as to if the vendor (TMO in my case, HTC for direct orders), would refuse to pay for warranty repairs. I think they would be more likely to pay for a failed screen or other hardware part, but less likely for a burned out motherboard. HTC has been very understanding in this regard, despite the warning when getting an unlock code.
I have flashed my phones before (not since the Amaze - the M7 and M8 are great stock IMHO), but I did so with the understanding that a warranty claim might be rejected.
Rageypeep said:
I don't see how S-OFF would void your warranty as some units were legitimately shipped S-OFF, just make sure the bootloader is locked
Sent from my HTC One_M8 using Tapatalk
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S off is not the same as an unlocked bootloader, my Dev Edition was bootloader unlocked out of the box with s on.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I was talking to a guy in an electrostore yesterday about rooting phones and warranty.
He said the representative from Samsung Benelux (Belgium etc) said they will still fix phones that are rooted. They all know people do this.
But they will return them to stock when they send it back. Samsung decided this last week.
He didn't know about other company's but he thought they'll do the same.
The HTC Texas repair center refused to repair my M7 with S-Off. Wanted to charge me $180 to fix the purple camera. After arguing and elevating nothing happened, they sent it back, I re-locked/went completely back to stock and tried again. They sent it back no problem.
stevedebi said:
I'm not a lawyer, but I think that flashing the phone basically can be used to invalidate the warranty in many circumstances. When we flash a phone, we are changing the basic code that is being used to drive the device. That is a bit different that using an after market part in a car. I know that flashing a diesel pickup cpu chip, for example, voids the warranty on the engine. I can't imagine that a phone (which is basically all about the software code) does not have the same effect.
It is a different question as to if the vendor (TMO in my case, HTC for direct orders), would refuse to pay for warranty repairs. I think they would be more likely to pay for a failed screen or other hardware part, but less likely for a burned out motherboard. HTC has been very understanding in this regard, despite the warning when getting an unlock code.
I have flashed my phones before (not since the Amaze - the M7 and M8 are great stock IMHO), but I did so with the understanding that a warranty claim might be rejected.
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I think you're on the right track. Auto manufacturers can't void the warranty simply because of a modification, they have to prove that the modification caused the failure. For example, if someone changed the engine tuning to allow a 10,000 RPM redline and destroyed the engine the manufacturer would easily be able to say that the modified software caused the failure. Similarly a phone manufacturer could void the warranty on the cpu/mb/battery/etc... if they can prove that the different software caused the problem. They couldn't void the warranty on the camera, usb port, digitizer, headphone jack, speaker, etc... because you decided to go S-Off, root, and run custom software as the software couldn't have damaged those components. As with all things legal though, it would likely cost less to jump through hoops or just buy a new device than to get them to accept your warranty claim if they choose to be difficult about a claim.
yes there are many ways to S-off.
People think that unlocking phone in unauthorized way (S-Off) will be better for warranty rather than using htcdev, how is that?
altimax98 said:
Keep in mind the moment you request an unlock key from HTCDev your warranty is void regardless of if you use the code or not.
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Click to collapse
Impossible, only if You unlock your bootloader then warranty may be void.
Hi all,
I've had a bit of experience in rooting and flashing, back on my old Nexus 4. Haven't done it in awhile due to my Nexus 5 stock being bloody perfect in my opinion.
I'm going to get a Samsung Galaxy Tab S 10.5, and I've heard about all the bloatware. Obviously I would like to remove this crap if possible, but I was wondering about warranty issues. Is it now possible to restore the tablet back to a state that the warranty provider will not be able to tell it's been rooted/flashed (and voided warranty)?
Cheers.
Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.
DUHAsianSKILLZ said:
Nope. Once knox has been tripped, you cant get back warrenty. There isnt even a root method that doesnt void knox either. What I do is wait like month or two before rooting to see if there are any faulty parts. Then i root and void warrenty.
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Thanks a lot, exactly what I wanted to know !
Case closed!
Tomo8281 said:
Thanks a lot, exactly what I wanted to know !
Case closed!
Click to expand...
Click to collapse
Please read this, then close your case.
I just got my tablet back from Samsung. My screen stopped working so I went back to the store and they sent it back to Samsung.
I was a little bit freaking out, because it was rooted and then some. (had scratches on the side/cover, I've taken the cover of it once)
Now, 2 weeks later, I just retrieved it.
Tablet is fixed/replaced. Warranty was NOT voided.
And it looks like they really fixed it instead of just refurbishing/replacing. They replaced the hardware (broken mainboard, usbport, cables), de-rooted it and patched it up back to normal factory state.
I even got the stock recovery mode from Samsung on it, which they used to patch it up.
And the bootloader says KNOX WARRANTY VOID: 0.
I've looked in to this and found that Samsung is 'okay' with you rooting your device. Your warranty does NOT get voided if you root it!
If it breaks down due to software or hardware failure that is not of your own doing (i.e. not having it dropped/submerged, you get the point), Samsung will cover the first 'repair' you sent in.
Atleast here, in the Netherlands.
Just thought you guys should know this, as everybody is 'tripping their knox' and worrying about warranty.
In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.
lynxblaine said:
In the EU there is a law saying that you are allowed to jailbreak electronics you own without losing warranty. So unless it is brokenot because of negligence including bricking,, they should fix it.
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It has to do something with Samsung. Depends on each thing that happens to your tablet. I think they only fix it once when Knox is tripped.
Europe has stronger consumer protection laws. I would not count on it in the U.S.
Yeah as I said, in the UK/EU yes. No idea about elsewhere. It is nothing to do with one fix if tripped its to do with consumer law.
I'm going to be sending my phone through the HTC Advantage Program here in the next couple of days. I had a washed out pixel that was bothering me. It was within a year so it should be covered under warranty. I have returned my phone completely to stock including S-On, removed root, relocked bootloader, and installed stock image. Those of us that have been through this procedure, will HTC make a fuss about my phone having RELOCKED in the bootloader screen. I'm really not sure if it is even possible to change this to Locked. I have looked through some websites but they are all based on the Kit Kat software. There are no tutorials for us on Lollipop. Also, in order to change it, I would have to be rooted with S-Off and an unlocked bootloader. As soon as I would relock my bootloader, it would just change it to Relocked again. Somebody please let me know if I will basically be screwed out of my deposit.
I have read some articles and websites about how HTC cannot void you warranty for unlocking and rooting. However, I am completely at their mercy because they have my credit card on file. It would not even be worth it financially to fight their decision through legal processes.
HTC Advantage is an "additional" warranty feature for a cracked screen caused by the user, and good for 6 months. Your issues sounds more like a manufacturing defect that would be normally covered under the "regular" 1-year warranty.
You can return to LOCKED with s-off; and you can also return to s-on. However, since you've already unlocked the bootloader via HTCDev.com, HTC already has a record of you unlocking the bootloader.
I've heard various arguments that getting the unlock bin code doesn't necessarily mean you actually unlocked the bootloader. Maybe that's true, but IMHO its a rather contrived argument. Others may argue this point, and possibly rightfully so; but that is just the way I see it. And as you pretty much already stated, HTC holds all the cards, so its really up to them whether they want to honor your warranty or not. And trying to force them otherwise would be a serious uphill battle and probably fruitless.
I really have no other choice. I'm just going to have to send it in and see what they have to say. I could always cancel my credit card before they get the phone. That way they don't have anything on file.
So how did things turn out for you and the return to HTC?
I just recently bought the Pixel 4xl just recently decided to sell it back to good but have to wipe & lock bootloader again what's the best way to do this?
WoZzYDoesitbest said:
I just recently bought the Pixel 4xl just recently decided to sell it back to good but have to wipe & lock bootloader again what's the best way to do this?
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Factor reset, fastboot the latest factory image, lock the bootloader. Be sure to leave OEM unlocking and USB debugging turned on until you are completely done :good:
Honestly....so many instances of bricked devices doing this....I would honestly just do a device data reset swipe and just leave it unlocked bootloader and OEM unlocking retaining its "tick" (enabled)...i don't believe or think it makes any difference selling it and stating that it is still unlocked (bootloader) and what not....I mean, Google still accepts devices for servicing or replacement even if the device is in said state.
In the end, I think the risk of the device bricking outweighs the potential buyers passing on it; if anything, it might be a good selling point…!
Whichever you do, I hope & wish you have good luck!
simplepinoi177 said:
Honestly....so many instances of bricked devices doing this....I would honestly just do a device data reset swipe and just leave it unlocked bootloader and OEM unlocking retaining its "tick" (enabled)...i don't believe or think it makes any difference selling it and stating that it is still unlocked (bootloader) and what not....I mean, Google still accepts devices for servicing or replacement even if the device is in said state.
In the end, I think the risk of the device bricking outweighs the potential buyers passing on it; if anything, it might be a good selling point…!
Whichever you do, I hope & wish you have good luck!
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Agreed, it seems to be insanely dangerous. Not sure why they made it this way considering the error at the start definitely makes it confusing when selling it and makes the device seem shady.