My new google pixel 2 XL is stuck on AT&T HSPA+ network and will not go to AT&T LTE. I just got off a chat session with AT&T and they said it is a known problem they are working on. What the heck is wrong with Google that they cannot test their new flagship phone with one of the top 2 USA carriers?? AT&T Chat transcript:
DATE/TIME: 2017-10-28 20:24:05
Your chat transcript:
Marle : Matt, as of this moment google pixel for LTE connection is currently being fixes because it's not supported currently with our platform.
Matt : How long?
Marle : We don't have the exact time frame yet because we are still working and our engineers are working 24/7 to have this resolved as soon as possible.
Matt : Ticket number?
Marle : No worries I will put notes on your account about this. Rest assured that we are working towards the betterment of our platform.
Marle : 7437557****2729809
-Cobb
i'm not sure this is accurate because i'm on AT&T and my Pixel 2 XL has LTE. make sure that AT&T has your phone's IMEI Number in their system associated with your SIM Card Number. if not, call support and give them the info and have them change it.
No issues here. Try a factory reset, or get a new sim
LTE works fine on my 2XL on AT&T
uicnren said:
LTE works fine on my 2XL on AT&T
Click to expand...
Click to collapse
Just curious do you guys have Enhanced LTE services, WiFi calling and VoLTE on ATT?
jcrompton said:
Just curious do you guys have Enhanced LTE services, WiFi calling and VoLTE on ATT?
Click to expand...
Click to collapse
See my reply HERE.
Volte on Pixel 2 and pixel2 xl works on AT&T, but vowifi and video calling are not.
Resolved
I got the November patch last night and today I noticed LTE is on. Thank you for all the comments and suggestions.
Cobb
mattcobb said:
I got the November patch last night and today I noticed LTE is on. Thank you for all the comments and suggestions.
Cobb
Click to expand...
Click to collapse
I had/have a similar issue (might be the same as yours) My phone would be on LTE but if i got a call (making the phone switch to HSPA) after the call it would not switch back to LTE. I would have to go to the hidden menu to toggle the LTE radio making the phone switch back.
I also got the NOV update ill see if mine is fixed too
Just recreated the issue you described. I was on LTE, made a call to check voicemail, and now I'm back stuck on H. Where is this hidden option you mentioned?
Thank you,
Cobb
mattcobb said:
Just recreated the issue you described. I was on LTE, made a call to check voicemail, and now I'm back stuck on H. Where is this hidden option you mentioned?
Thank you,
Cobb
Click to expand...
Click to collapse
In the dialer type *#*#4636#*#*
mattcobb said:
My new google pixel 2 XL is stuck on AT&T HSPA+ network and will not go to AT&T LTE. I just got off a chat session with AT&T and they said it is a known problem they are working on. What the heck is wrong with Google that they cannot test their new flagship phone with one of the top 2 USA carriers?? AT&T Chat transcript:
DATE/TIME: 2017-10-28 20:24:05
Your chat transcript:
Marle : Matt, as of this moment google pixel for LTE connection is currently being fixes because it's not supported currently with our platform.
Matt : How long?
Marle : We don't have the exact time frame yet because we are still working and our engineers are working 24/7 to have this resolved as soon as possible.
Matt : Ticket number?
Marle : No worries I will put notes on your account about this. Rest assured that we are working towards the betterment of our platform.
Marle : 7437557****2729809
-Cobb
Click to expand...
Click to collapse
I am on ATT and I have not had a problem with LTE since the first day I turned this phone on (10/19 I thnk) no issues - just did a speed check and LTE is smoking fast for me -
new sim
A new sim fixed this permanently. After calls it switches back to lte
mattcobb said:
A new sim fixed this permanently. After calls it switches back to lte
Click to expand...
Click to collapse
With the new SIM, LTE should not shut off during calls. I had similar issue and a AT&T fixed it with new sim, and updating their database with the phones IMEI.
Can confirm VoLTE now works on 8.1. However I did have to contact ATT and have them update my IMEI to my account.
I'm having this issue where after a call it gets stuck on H and I have to manually switch from LTE to H back to LTE to get it to change. My IMEI is correct in their data base cuz I had to do that to fix hotspot. What is needed to get voLTE? I haven't had a new SIM card for probably a year if that matters?
Geekser said:
I am on ATT and I have not had a problem with LTE since the first day I turned this phone on (10/19 I thnk) no issues - just did a speed check and LTE is smoking fast for me -
Click to expand...
Click to collapse
What is your APN? I get LTE signal, but I do not get LTE speeds at all. Barely pull 4mb down/up..
I did swing by an ATT store and got a new SIM and updated my IMEI in their system over the weekend, no change since..
one7dchevy said:
What is your APN? I get LTE signal, but I do not get LTE speeds at all. Barely pull 4mb down/up..
I did swing by an ATT store and got a new SIM and updated my IMEI in their system over the weekend, no change since..
Click to expand...
Click to collapse
My apn is the same one I have always used...I did a Google search and entered whatever it said...I am on my phone and don't have a way to write it down right now..Will try later..but try a Google search for att apn....good luck
Sent from my [device_name] using XDA-Developers Legacy app
Related
Hello is anyone using the AT&T Note 5 unlocked on T-Mobile? I'm having issues with calls on this device and wanted to know if anyone else was having problems. When I went to T-Mobile they told me they had upgraded their towers and because my phone wasn't the T-Mobile variant it could no longer access the call service.
Any help is appreciated
Unable to receive calls whatsoever.
Spoke to Tmo and they said they've done some upgrades on the network and they're seeing this issue a lot more now with non-tmobile phones.
I'm now looking around to see if there are any radio/kernel/rom flashes that can help solve the issue.
gamefreakgcb said:
Unable to receive calls whatsoever.
Spoke to Tmo and they said they've done some upgrades on the network and they're seeing this issue a lot more now with non-tmobile phones.
I'm now looking around to see if there are any radio/kernel/rom flashes that can help solve the issue.
Click to expand...
Click to collapse
https://youtu.be/FALiQvle78E try this. and https://youtu.be/HFKOsuHROIE
maheshwar said:
https://youtu.be/FALiQvle78E try this. and https://youtu.be/HFKOsuHROIE
Click to expand...
Click to collapse
Hey thanks for the videos, but I have no idea what they're actually changing in the 2nd one and I dont have the app/shortcut used in the first video.
yo need an app called shortcut master lite
I have idea which code you added to the app. Is it possible for you enable touch pointer in Developer settings to show where you're actually touching the screen? You move too fast to follow in the video.
And which ones you added? Or did you follow any guide online?
gamefreakgcb said:
I have idea which code you added to the app. Is it possible for you enable touch pointer in Developer settings to show where you're actually touching the screen? You move too fast to follow in the video.
And which ones you added? Or did you follow any guide online?
Click to expand...
Click to collapse
Here you go https://youtu.be/j0p3F7uNnTo
maheshwar said:
Here you go https://youtu.be/j0p3F7uNnTo
Click to expand...
Click to collapse
Thanks. What version of the ROM do you have? I dont have the last 4 options in the IMS Settings.
gamefreakgcb said:
Thanks. What version of the ROM do you have? I dont have the last 4 options in the IMS Settings.
Click to expand...
Click to collapse
7.0 with June 1st security update. Make sure you turn off wifi and be on lte.
maheshwar said:
7.0 with June 1st security update. Make sure you turn off wifi and be on lte.
Click to expand...
Click to collapse
Thank you for everything. But I do not see any change and still unable to receive calls.
Guess I'll have to look for another phone.
Got same issue.. U guys found any work-around??
Yup I got the same issue in NYC area too, TMO is not helping at all
Yes *2263# and unlock all your bands. TMO likes to use dedicated bands for RX and TX
For me setting the bands to automatic was the issue, if I set it to GSM and LTE it works fine. *#2263# > [1] Band Selection > [7] LTE/GSM Auto [*]
It works thank you!
JoseGR52 said:
For me setting the bands to automatic was the issue, if I set it to GSM and LTE it works fine. *#2263# > [1] Band Selection > [7] LTE/GSM Auto [*]
Click to expand...
Click to collapse
Thank you so much. It works! Spent weeks working with TMO support and their solution was to ask me to buy a new TMO phone.
By any chance, are you guys allowed to dial 911?
Yes
I'm also thinking of buying an AT&T Note 5 (they're easier to find than the T-mobile one).
Are you able to get Band 12?
What about Volte? I saw somewhere (I think it was some T-mobile support page but don't know if current) that without Volte you can't have Data and phone call at the same time.
Any advantage to the AT&T version over the T-mobile?
Thanks
ymmp said:
I'm also thinking of buying an AT&T Note 5 (they're easier to find than the T-mobile one).
Are you able to get Band 12?
What about Volte? I saw somewhere (I think it was some T-mobile support page but don't know if current) that without Volte you can't have Data and phone call at the same time.
Any advantage to the AT&T version over the T-mobile?
Thanks
Click to expand...
Click to collapse
Not really att bootloader makes it a hard one to deal with plus better to have att service cause it hell getting it to work on any other network jsyk
But I love mine got the 64gig gold and even with no network not letting it go
Sent from my 5049W using Tapatalk
Will this be available for the Pixel 2 on AT&T?
jtl6060 said:
Will this be available for the Pixel 2 on AT&T?
Click to expand...
Click to collapse
Most likely not....I have the N6P and it doesn't for work for me. They basically refuse to provision an account with the enhanced services like wifi calling and volte if you didn't buy the phone from them. They are the only remaining carrier that I know of that doesn't allow use of the enhanced services when you BYOD.
I have a theory though.....if you get a phone that they sell that has the enhanced capabilities and have them turn the services on...then you swap out the Sim and put that Sim in your pixel 2xl it should work.....
I thought about doing it but I don't need wifi calling and the VoLte and enhanced sms only work if the person on the other end has the same carrier and capable phone and the features turned on....so didn't think it was worth it try try out.
bsg411 said:
Most likely not....I have the N6P and it doesn't for work for me. They basically refuse to provision an account with the enhanced services like wifi calling and volte if you didn't buy the phone from them. They are the only remaining carrier that I know of that doesn't allow use of the enhanced services when you BYOD.
I have a theory though.....if you get a phone that they sell that has the enhanced capabilities and have them turn the services on...then you swap out the Sim and put that Sim in your pixel 2xl it should work.....
I thought about doing it but I don't need wifi calling and the VoLte and enhanced sms only work if the person on the other end has the same carrier and capable phone and the features turned on....so didn't think it was worth it try try out.
Click to expand...
Click to collapse
It has to be a Google issue wether it's certifications or license issue. Someone much more in touch with how it all works would probably have a better answer. Purchased my wife's iPhone 8 unlocked (not carrier specific) from Apple directly not through AT&T. Her WiFi calling works. I'm also on the 6P and upgrading to Pixel 2XL even if it doesn't work? I guess I could try to put her sim into my phone when I get it.
jtl6060 said:
It has to be a Google issue wether it's certifications or license issue. Someone much more in touch with how it all works would probably have a better answer. Purchased my wife's iPhone 8 unlocked (not carrier specific) from Apple directly not through AT&T. Her WiFi calling works. I'm also on the 6P and upgrading to Pixel 2XL even if it doesn't work? I guess I could try to put her sim into my phone when I get it.
Click to expand...
Click to collapse
Trust me...I have researched this extensively. I forgot to mention and serveral several rep confined this..... the only non att branded device they allow to use thier enhanced services is the iPhone bought straight from apple....no Android phones.
Yeah pixel 2 xl not working with enhanced voice. From what I heard the only reason it works with the iPhone is because Apple sets their own rules not the carriers. I think it's crap what they do. Verizon services usually work fine and tmobile works great too but coverage is spotty. I switched from T-Mobile to AT&T and love the coverage just miss being able to buy unlocked phones that will work with volte mainly don't really care for Wi-Fi calling.
My Pixel 2 XL on Oreo 8.1 seems to already have VoLTE enabled.
View attachment 4317131
vpkb said:
My Pixel 2 XL on Oreo 8.1 seems to already have VoLTE enabled.
View attachment 4317131
Click to expand...
Click to collapse
On which network?
psg190 said:
On which network?
Click to expand...
Click to collapse
AT&T
vpkb said:
AT&T
Click to expand...
Click to collapse
Nice. Still no WiFi calling though, correct?
I'm a hack. Now see the grayed out button in your image.
vpkb said:
My Pixel 2 XL on Oreo 8.1 seems to already have VoLTE enabled.
View attachment 4317131
Click to expand...
Click to collapse
When you place a call does it still drop to HSPA though?
Would you be willing to place a call and provide a screenshot? I'm really hoping att enabled this.
THEGAMEPLAY94 said:
When you place a call does it still drop to HSPA though?
Would you be willing to place a call and provide a screenshot? I'm really hoping att enabled this.
Click to expand...
Click to collapse
If you call AT&T and get them to provision your IMEI for HD calling, it does indeed work.
EDIT: I should also add, your SIM card serial number last two digits (digits 9 and 10) MUST be greater than 27.
If they are not, you will need to get a new SIM card from AT&T.
THEGAMEPLAY94 said:
When you place a call does it still drop to HSPA though?
Would you be willing to place a call and provide a screenshot? I'm really hoping att enabled this.
Click to expand...
Click to collapse
Mine stays on LTE !
Go into the 4636 menu and see if it's provisioned. It was for me on vz. If it is, go into contacts and press on the 3 dots in the upper right corner. In the settings tab, there is a toggle for wifi calling.
I can confirm that VoLTE works. I contacted AT&T Tech Support this morning and specifically requested for them to update the IMEI # and provision VoLTE (HD Calling). I placed a test call and it sounded great, and stayed on LTE.
Additionally, I requested they Provisioned Wi-Fi calling. The Tech advised the Pixel 2 XL is not compatible but said he provisioned it on the line anyway. I don't think it's working though since it doesn't show that it's provisioned on the device information.
psg190 said:
Nice. Still no WiFi calling though, correct?
I'm a hack. Now see the grayed out button in your image.
Click to expand...
Click to collapse
Here you go, see the HD in the screenshot, and yes, Wi-Calling still DOES NOT work. The AT&T Tech was kind to provision it anyway, maybe Google needs to turn it on as well.
uicnren said:
If you call AT&T and get them to provision your IMEI for HD calling, it does indeed work.
EDIT: I should also add, your SIM card serial number last two digits (digits 9 and 10) MUST be greater than 27.
If they are not, you will need to get a new SIM card from AT&T.
Click to expand...
Click to collapse
That would be the middle digits then right? My SIM card is 20 digits, but digits 9 and 10 are 27.
vpkb said:
Here you go, see the HD in the screenshot, and yes, Wi-Calling still DOES NOT work. The AT&T Tech was kind to provision it anyway, maybe Google needs to turn it on as well.
View attachment 4319415
Click to expand...
Click to collapse
You have to be on 8.1 for VoLTE to work anyway right?
sabbotage said:
That would be the middle digits then right? My SIM card is 20 digits, but digits 9 and 10 are 27.
You have to be on 8.1 for VoLTE to work anyway right?
Click to expand...
Click to collapse
if you physically look at the SIM, there is 2 rows of 10 digits, the top row, last 2 digits.
Yours should be fine,
I didnt check on 8.0, but I also didnt see the volte setting in advanced, so Im guessing it is only 8.1 right now.
uicnren said:
if you physically look at the SIM, there is 2 rows of 10 digits, the top row, last 2 digits.
Yours should be fine,
I didnt check on 8.0, but I also didnt see the volte setting in advanced, so Im guessing it is only 8.1 right now.
Click to expand...
Click to collapse
Ahhh ok. Yeah my top row on my SIM card ends with 27. I already had AT&T swap my IMEI on the SIM card since I moved it to my P2 XL from my old Pixel XL. I guess I'll have to ask them to provision VoLTE on my account now too.
Sent from my Pixel 2 XL using Tapatalk
I'm giving this a shot too considering they're advertising the welcoming of the Pixel 2 lineup. It's simply all about whitelisting so they should make this happen!
https://www.att.com/plans/google-pixel.html
The hardware obviously allows it. It's just a matter of AT&T adding the IMEI to their advanced calling lists.
Got them to add this to my account and I'm good to go. I wonder if we'll ever get WiFi calling
Is or has anyone else been able to get VoLTE working on T-Mobile US on this model specifically? LTE and WiFi Calling work in general, but the "Enhanced 4G LTE Mode" toggle isn't there to allow VoLTE. The model has the same number of bands as the XT1710-01 model, but is on the RETLA channel, by the way.
Hi, actually I was having similar issues. VoLTE, seems to be different but is based on your Carrier mostly. If you call someone from a different carrier it may not be enabled. I'm with AT&T, whenever I call someone with AT&T and we are both with good 4g LTE, in the call, changes the status to HD. But, just with AT&T. At least that's how it Works for me. We should wait someone to confirm is this is how other carries behave.
Vesaniaheim said:
Hi, actually I was having similar issues. VoLTE, seems to be different but is based on your Carrier mostly. If you call someone from a different carrier it may not be enabled. I'm with AT&T, whenever I call someone with AT&T and we are both with good 4g LTE, in the call, changes the status to HD. But, just with AT&T. At least that's how it Works for me. We should wait someone to confirm is this is how other carries behave.
Click to expand...
Click to collapse
Apologies for the late reply. Definitely no VoLTE or HD voice between me and other T-Mobile users. No matter what I tried it just never came up. If anyone's considering using this specific variant of the phone in the US, I'd be aware of the limits beforehand.
politiclaw said:
Apologies for the late reply. Definitely no VoLTE or HD voice between me and other T-Mobile users. No matter what I tried it just never came up. If anyone's considering using this specific variant of the phone in the US, I'd be aware of the limits beforehand.
Click to expand...
Click to collapse
-06 is a North American dual sim variant, correct?
Are both SIM cards on t-mobile?
Could one use SIMS from different carriers?
pizza_pablo said:
-06 is a North American dual sim variant, correct?
Are both SIM cards on t-mobile?
Could one use SIMS from different carriers?
Click to expand...
Click to collapse
-06 is a North American dual sim variant, correct. Updates should go through ATT Mex, I believe. And yes, you can use sims from other carriers. I used one sim card when I tried it and only utilized one of the sim slots as a result. T-Mo VoLTE just doesn't seem to have been certified for that variant.
So T-Mobile WIFI calling works on this variant of the Z2 Play? If so that is good to know especially when traveling overseas even if some other advanced features don't work.
I have an XT1710-06 retla device and I can confirm that wifi calling with T-mobile does *NOT* work on my device. There is a setting to enable wifi calling, but it never seems to connect and all calls still go over mobile. This is 100% testable if I for instance go into a deep basement that has wifi but no cellular signal -- I can browse the internet but cannot make phone calls or SMS, even though I have wifi calling turned on.
This is probably related to why VoLTE doesn't work either.
Also (as mentioned in another thread) still no updates for it past February 7.1.1 update. No later security updates and no Oreo updates.
Vesaniaheim said:
Hi, actually I was having similar issues. VoLTE, seems to be different but is based on your Carrier mostly. If you call someone from a different carrier it may not be enabled. I'm with AT&T, whenever I call someone with AT&T and we are both with good 4g LTE, in the call, changes the status to HD. But, just with AT&T. At least that's how it Works for me. We should wait someone to confirm is this is how other carries behave.
Click to expand...
Click to collapse
Hi,
I'm super curious how did you get your Z2 Play to have VoLTE. I 've tried everything - new sim, IMEI of ATT branded phone, activated SIM on ATT phone, etc. , to no avail. I'm so frustrated and about to get another phone, because my HSPA signal is much weaker than LTE where I'm at and constantly have missed (straight to voicemail) or dropped calls. Please, let me know how did you get it to work.
Thanks
Maybe the problem is VolTE itself. As I tested. Unless both phones are with the same carrier and working good over 4G (good signal area) you can't get it working. At least in where I live that was true for a friend's phone and mine. So VolTE was good, until signal dropped hard. But impossible to work with other carriers.
Even it was good under Lineage OS and tested with Toxyc OS, but I saw the main thing is that 4G LTE should be firstly working fine. And same for anyone you call. Otherwise call will be normal. And for 4G LTE it depends on area support too.
Sorry for late reply
G1Hope said:
I have an XT1710-06 retla device and I can confirm that wifi calling with T-mobile does *NOT* work on my device. There is a setting to enable wifi calling, but it never seems to connect and all calls still go over mobile. This is 100% testable if I for instance go into a deep basement that has wifi but no cellular signal -- I can browse the internet but cannot make phone calls or SMS, even though I have wifi calling turned on.
This is probably related to why VoLTE doesn't work either.
Also (as mentioned in another thread) still no updates for it past February 7.1.1 update. No later security updates and no Oreo updates.
Click to expand...
Click to collapse
Same phone (XT1710-06 retla, rooted stock ROM on Oreo), and wifi calling on Tmobile also doesn't work for me. I can enable it in Settings, but I cannot send SMS or make calls over wifi with no cell service. After a while (a few hours) I get a Moto Settings notification that it can't enable Wifi calling, with a message underneath that says "Enabling." I can't dismiss the notification, only snooze it for up to 2 hours, and after I disable wifi calling it does eventually go away after a couple days.
Your problem is because none of the XT1710 variations have the 600MHz Band 71. It is the most recently added band and very few phones currently out there support it yet. As far as the HD voice issues mentioned...both people on the call have to be using a Volte supported phone and then HD automatically activates.
I cannot connect to any network except 2g and I can't send calls or receive messages when on 2g. When the phone boots up, I get a signal icon with the letter "R" next to it and have the numbers 3107 as my carrier, then it switches to verizon. And since the carrier's verizon, I can't freely edit apns because verizon's stupid
Maybe give us some clue as to what you are running and what caused the problem.
Sent from my Pixel XL using Tapatalk
This problem has been fixed thanks to @stebomurkin420, just needed to flash original nougat firmware apparently it was a verizon provisioning issue
kingbri said:
This problem has been fixed thanks to @stebomurkin420, just needed to flash original nougat firmware apparently it was a verizon provisioning issue
Click to expand...
Click to collapse
Thank God. I love the kernel.
Hello, does anyone know if Three's super-voice will work on a Pixel 3 XL purchased from Google directly rather than from Three? Three list the Pixel 3 as supported for VOLTE but they only do the 64gb models and currently have no plans to offer the 128gb which is what I need.
I am hoping that it is not the Three ROM which enables this feature. Would someone be able to confirm please?
Thank you
Prototypeuk said:
Hello, does anyone know if Three's super-voice will work on a Pixel 3 XL purchased from Google directly rather than from Three? Three list the Pixel 3 as supported for VOLTE but they only do the 64gb models and currently have no plans to offer the 128gb which is what I need.
I am hoping that it is not the Three ROM which enables this feature. Would someone be able to confirm please?
Thank you
Click to expand...
Click to collapse
These days it's not the ROM on the phone which enables these features it's mainly the network. So if the network allows this feature by putting their sim into the phone will give you the option to select this feature. I'm on EE but got an unlocked version pixel 3 XL as soon as I take the SIM out of the phone the feature disappear from the settings.
Not sure this would help but I got my pixel 3 XL from Vodafone directly and WiFi calling and HD calling is working fine. I don't think any pixel phones have a "branded" firmware so these features are baked in. But either way order it online or over the phone and you can test and if it does not work just return the device back under 14 days rule.
Thank you for the information. I hope it is the same on Three as it is on EE for you. Maybe someone on Three can confirm for me before I commit to my purchase ?
It doesn't work with three uk
I'm having to use their three in touch app on the device. I've got pixel 3 XL 64gb version
Sent from my Huawei P20 Pro (CLT-L29) using Tapatalk
walkerx said:
It doesn't work with three uk
I'm having to use their three in touch app on the device. I've got pixel 3 XL 64gb version
Sent from my Huawei P20 Pro (CLT-L29) using Tapatalk
Click to expand...
Click to collapse
Really, that is so annoying. I was hoping that as the Pixel 3 is on their list of devices which are supposed to work with Super-Voice then it would work like the others mentioned on here without their own Rom. Have you tried contacting them to ask why it isn't working as the device is listed on their website as supported? Have you checked the VOLTE settings or are they missing in the menu?
yeh, you can test any phone to see if wifi calling is available
switch on airplane mode
switch on wifi
if you can still make calls via the dialer then you have wifi calling, if you can't then you don't
if you try this with pixel 3 xl on three it tells you to turn mobile on
Also noticed though when I did make a call at home yesterday while on 4G it showed HD next to the call timer
Prototypeuk said:
Hello, does anyone know if Three's super-voice will work on a Pixel 3 XL purchased from Google directly rather than from Three? Three list the Pixel 3 as supported for VOLTE but they only do the 64gb models and currently have no plans to offer the 128gb which is what I need.
I am hoping that it is not the Three ROM which enables this feature. Would someone be able to confirm please?
Thank you
Click to expand...
Click to collapse
I am on 3 UK, bought my 128gb 2XL unlocked from CPW and it does 4g HD calling no problem. WiFi Calling however requires use of the three app.
walkerx said:
yeh, you can test any phone to see if wifi calling is available
switch on airplane mode
switch on wifi
if you can still make calls via the dialer then you have wifi calling, if you can't then you don't
if you try this with pixel 3 xl on three it tells you to turn mobile on
Also noticed though when I did make a call at home yesterday while on 4G it showed HD next to the call timer
Click to expand...
Click to collapse
No sorry I am not referring to using Wifi calling. I know the Three in Touch App will work, what I am referring to is Three's SuperVoice service which allows your phone to make calls using 4G otherwise known as VOLTE.
Demolition49 said:
I am on 3 UK, bought my 128gb 2XL unlocked from CPW and it does 4g HD calling no problem. WiFi Calling however requires use of the three app.
Click to expand...
Click to collapse
Thank you for this info. I am really confused now as walkerx said he tried it and it didn't work lol. Do you get the settings in the Network menu for VOLTE as seen here? https://www.tech-recipes.com/wp-con...-Internet-Mobile-Network-Advanced-Calling.png
Prototypeuk said:
Thank you for this info. I am really confused now as walkerx said he tried it and it didn't work lol. Do you get the settings in the Network menu for VOLTE as seen here? https://www.tech-recipes.com/wp-con...-Internet-Mobile-Network-Advanced-Calling.png
Click to expand...
Click to collapse
No WiFi calling does not work with three uk, you must use their outdated app that's not been updated for 2 years.
4G supervoice is different and uses the 4G network and you can tell with the HD symbol that appears you are on their 4G sulervoice.
I have asked three about wifi calling and they reckon they are working with Google to get it working. Tbh it is Three that nerd to sort out their end as it is a common format and configuration.
From Three
we know Wi-Fi calling is important, unfortunately the Pixel 3 doesn't support this right now ? we’re working hard with Google to have this sorted asap though so watch this space ? >DD
Click to expand...
Click to collapse
As for the Volte settings you don't get any on three
Sent from my Google Pixel 3 XL using XDA Labs
walkerx said:
No WiFi calling does not work with three uk, you must use their outdated app that's not been updated for 2 years.
4G supervoice is different and uses the 4G network and you can tell with the HD symbol that appears you are on their 4G sulervoice.
I have asked three about wifi calling and they reckon they are working with Google to get it working. Tbh it is Three that nerd to sort out their end as it is a common format and configuration.
From Three
As for the Volte settings you don't get any on three
Sent from my Google Pixel 3 XL using XDA Labs
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Ok thank you for the info. It is the 4G Supervoice I am keen to have working. I am not worried about Wifi calling or their Three in Touch App.
Attached is the settings you get on Three
If I turn off WiFi and check it says connected to lte but have no option to enable disable tbis
Sent from my Google Pixel 3 XL using XDA Labs
Prototypeuk said:
Ok thank you for the info. It is the 4G Supervoice I am keen to have working. I am not worried about Wifi calling or their Three in Touch App.
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I can confirm on three UK you 100% get HD calling, but as previously stated you don't get WIFI calling, you need to use the app for that. I can screenshot an HD call icon if you want
Demolition49 said:
I can screenshot an HD call icon if you want
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Yes please, I would like a screenshot.
I have a Pixel 3 XL and have never seen 4G calling work, I always observe the phone dropping the "4G" and moving to "H / H+" next to the signal strength icon when a call is made.
I do live in a 4G area
BugAlugs100 said:
Yes please, I would like a screenshot.
I have a Pixel 3 XL and have never seen 4G calling work, I always observe the phone dropping the "4G" and moving to "H / H+" next to the signal strength icon when a call is made.
I do live in a 4G area
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As far as I'm aware 4G calling (or '4G supervoice' as they like to call it) only works on band 20 with Three. If you're in an area where there are bands of 3G signal available, it will use them. If you're somewhere where there is only 4G on band 20, then it'll work. - This signal travels further and penetrates buildings better - so is there when other signals aren't.
All the other operators seem to allow 4G calling on all bands of frequency now. Three only allows it on band 20.
I assume at some point they'll roll it out to all their 4G signal.
Was hoping January update may enable Three wifi calling but it has not.
Can confirm that volte is working on three and pixel 3xl.
I've just made a call and it stayed on 4G. First time I'm actually taking notice so not sure if this has always happened or just after January update.
Now we need wifi calling. Who do we approach about this?
bigup7 said:
Was hoping January update may enable Three wifi calling but it has not.
Can confirm that volte is working on three and pixel 3xl.
I've just made a call and it stayed on 4G. First time I'm actually taking notice so not sure if this has always happened or just after January update.
Now we need wifi calling. Who do we approach about this?
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Click to collapse
VoLTE has been working for a good while now - if not since launch?
I was hoping WiFi calling would appear after the update too. All they've said on that is that they're 'working with Google' to get it out as soon as possible.
I don't see why it's so hard for them, it's on the iPhone, the S8, the S9 and all the other big brand phones they sell.
I want WiFi calling, but I'm not as bothered about it as I was about 4G calling- VoLTE gives me a usable signal at home where there was none before.
I've now seen a couple of calls where "HD" appears in thr phone app next to the call timer.
It appears, to me, to only work on other calls to mobiles in the three network.
So I'm not experiencing a true VoLTE experience as I understood it could be.
It's sad when my wife's phone which is a Huawei P20 pro from the Vodafone network (unlocked) supports WiFi calling on 3 network!
Come on Three/Google.