Has anyone else had issues with video playback at all?
This has been on facebook videos as well as gallery videos. Video cannot be played, restart phone, all works fine. Currently working so cant post exact phrase that gets displayed. Happened 3 times in the week I have owned this phone
Stock UK O2
Does anyone else have the same problem with Instagram? Every video is choppy and the audio is out of sync, no matter how many programs I'm running. My galaxy s3 didn't have trouble with videos, why does this Intel Atom 2.3ghz?
I have this problem too..And same in snapchat..In google chrome.. Everywhere..
Two steps forward, one step back I guess.
For anyone with the same problem (which I assume is everyone judging from the ASUS forums), installing the system update from settings will sort of solve the issue. It kinda fixes playing videos in a web browser and Instagram videos play well the first time through. When the Instagram video repeats, only the audio will play and no video will be shown. Video playback on a web browser is laggy but at least its in sync.
These are really inexcusable issues for the phone, and only further shows how much of a budget chinaphone it is. I would have returned it and gotten a one plus one if neweggs return policy were better.
Anyone experiencing choppy videos or videos that keep playing audio but freeze up? Happens on my pixel xl and is universal... YouTube, my video playback, Facebook video. Not app specific.
Did you have all apps updated in the store? If not do that. If that doesn't help try a factory reset. Nothing else can be done
Yeah... Will have to try the factory reset I suppose.
Buddyfunlove said:
Anyone experiencing choppy videos or videos that keep playing audio but freeze up? Happens on my pixel xl and is universal... YouTube, my video playback, Facebook video. Not app specific.
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Mine does that too. Noticed it during YouTube playback.
I had the same thing happening today on youtube, video would freeze but audio kept playing, only problem is I am on a Note 4 until my Pixel XL gets here. Cant speak to the other issues, curious if a reset solved it for you.
Did a restart and seemed to work itself out... At least when playing my own videos back. If it creeps back I will try the full factory reset.
Not seeing this on my xl
drum747 said:
I had the same thing happening today on youtube, video would freeze but audio kept playing, only problem is I am on a Note 4 until my Pixel XL gets here. Cant speak to the other issues, curious if a reset solved it for you.
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Exactly what happens to me on my new Pixel XL
Yep happens to me on youtube app. Not tried it on my own videos yet though. Hopefully a fix will be released soon for this.
This was driving me crazy this morning. Watching YouTube on Pixel XL and video would freeze while audio kept going. Not happening on Netflix so far. Just YouTube. I emptied the cache and cleared data for YouTube app and force stopped it. Hasn't happened since. I wonder if it's a software problem with Android 7.1?
I've been experiencing this also while watching Netflix. The video will pause for 15-30 secs with the audio continuing. Eventually it synchs back up further up in the scene. Amazon video won't play at all. Do you think this is a case of the apps not yet jiving with Android 7.1? Or possibly some bad phones? Mine is a Pixel XL from Verizon. I'm still within my 14 day to return if a bad unit. Anyone have an idea what could be going on?
I get this with videos on Twitter and FaceBook. Havent seen it with YouTube and I rarely watch Netflix. It is very irritating but can normally be resolved with a restart.
Just contacted support about this. Literally anything video playback has a 3 second stutter and then the audio end up being out of sync. Happens with my recorded videos, snap chat, Instagram, YouTube etc.
Of course after restarting no issues. I wonder what's causing it.
https://youtu.be/TfOTBvYfJBo
Sent from my Pixel XL using Tapatalk
Getting the same thing. Reboot needed to fix it.
No one knows what triggers it?
Sent from my Pixel XL using Tapatalk
I also have the same issue, when I take a video then play it, it freezes between 3-9 seconds with the audio still going. At some point the video restarts, and when it gets back to where the video froze, starts again with the audio in sync. See video below.
Edit: a reboot only fixes the issue temporarily, it seems to come back within a couple hours.
https://youtu.be/9jCHOGT6Yt8
So bad
It's absolutely horrendous! Came from a nexus 6p never had this issue. It's happening in, literally, every app with video, sometimes it won't even play audio or video on Facebook, it does it when I'm trying to play Snapchats where I'll hear the audio but the video freezes and then the video playa really fast all at once at the end to catch up with the audio. It does it on YouTube and Netflix and Hulu as well. It even does it when I'm recording video within Snapchat! I'm disappointed that the phone has been performing more poorly than my old nexus 6p. I hope they fix it asap. I do not want to ba e to do a factory reset. I just finally got done painstakingly setting up all my apps again on this
I only have this issue with YouTube... Usually locks up when I do full screen and after it rotates it feeezes but audio continues.
I occasionally will have YouTube freeze but audio continues. Seems to be only YouTube though and I don't think it's the phone because it was happening on my Note 7 as well.
Happened to me a handful of times where video stops playing but audio keeps going in YouTube. Am I the only one that doesn't realize the video stopped until like 30 seconds later? lol
All I have to do is rewind the video a small amount and then it keeps going and doesn't happen again for that video.
Hello all,
Just got the phone last week and while I'm loving it otherwise, I've noticed an unfortunate thing when trying to use the HEVC codec option that is available to us in the Camera's option mode. Please check out this link with photos -> https://us.community.samsung.com/t5...eos-made-with-Samsung-Camera/m-p/326204#M3642 I've tried doing the live chat with Samsung TWICE now, and when I link them to that forum post I made, the samsung support tech just completely stops talking. Seriously. I stayed in the chat saying "hello? where are you? Can you please answer?" for 15 minutes once. No response at all.
As I mention in the thread though, the videos do play back perfectly in the phone's own video player, and using MPC-HC. With VLC, Windows Photos, Windows Media Player, and macOS quicktime, there are major glitches that make the video unwatchable.
Has anyone else had this problem? Is there a solution? What an odd situation.
Edit: I saw a solution of turning off Hey Google in another thread and that worked for the freezing issue
HOwever, I still can't playback recorded videos
and I discovered that after I try to playback a video, i can no longer record
Hey fam!
I just got this phone from eBay
It came with an unlocked bootloader running what appears to be a global rom, because it says it's an edge 30 and has play store and all that jazz
I'm having an issue where the sound/video will cut out or pause in apps though. It usually lasts about a second or so. Everything still works in the background, so it's not like the phone itself is freezing. For example, the slightly animated background in Apple Music keeps moving even when the sound cuts out.
Youtube videos have the sound and video hang constantly
Any tips on how to fix this, or should I just flash a chinese rom back to it?
Edit:
I just did a test with recorded content
I was able to record a video with no issues at all. Camera feed stayed stable the entire time. Trying to play it back, after about a second or two it hangs and errors out saying can't play video
Just in case anyone else is having issues
installing https://forum.xda-developers.com/t/convert-to-global-rom.4400275/post-86861259
fixed this for me. Phones works great now
Now I just need to figure out how to get/install updates since my bootloader is unlocked