Moto Z Play WiFi - Moto Z Play Questions & Answers

I know there are many topics on this issue. I just received a new Moto Z Play from Amazon this week and it came with 6.0.1. I went through several updates and now am up to 7.1.1.
I have gone through all of the various suggestions for fixing WiFi but I am still having WiFi issues. I will connect at various times and work for awhile, it will disconnect and not work at times, it will say it's connected yet no data will work. It's very frustrating and I'm wondering if there is a newer, better solution to this without sending the phone in for service. Has anyone had any luck recently with fixing the issue? Most threads are from a year or so ago.
I appreciate any help as I want to try this phone and I want to like this phone but WiFi not working is not acceptable for any phone.

crainbo said:
I know there are many topics on this issue. I just received a new Moto Z Play from Amazon this week and it came with 6.0.1. I went through several updates and now am up to 7.1.1.
I have gone through all of the various suggestions for fixing WiFi but I am still having WiFi issues. I will connect at various times and work for awhile, it will disconnect and not work at times, it will say it's connected yet no data will work. It's very frustrating and I'm wondering if there is a newer, better solution to this without sending the phone in for service. Has anyone had any luck recently with fixing the issue? Most threads are from a year or so ago.
I appreciate any help as I want to try this phone and I want to like this phone but WiFi not working is not acceptable for any phone.
Click to expand...
Click to collapse
Have you done a factory reset with the 7.1.1 version? If not try that and let us know if it helped.

Yes, I did a factory reset last night after I had done all of the updates to get to 7.1.1.

Related

WIFI gone to hell

Has anyone else experience their WIFI connection almost completely stop working? For the last few days either I get no connectivity at all or very slow, but every now and then for a few minutes it will run at normal speeds.
I'm stock, rooted, no custom recovery or 2nd bootloader. I've rebooted the kindle and my router multiple times. I've done a full factory reset on the Kindle. None of that helped. There's 3 laptops, 2 other tablets, and 2 phone all running fine on the WIFI so I don't think it's the router.
If anyone has any suggestions. I'd appreciate it.
Have you done any other modifications other than rooting?
soupmagnet said:
Have you done any other modifications other than rooting?
Click to expand...
Click to collapse
I've got the google services installed to get the Play Store working, and installed NOVA launcher. I think that's all.
Well, I thought it may be something with the drivers gone funny, so I finally got around to getting 2nd bootloader and recovery going. I tried CM10, I tried Hashcode's stock ROM, and I tried the full restore from the KFHD First Aide tool. All the same results. I'll get intermittent bursts of full speed, but for the most part every web page, market request or attempt to stream something times out.
When I look at the WIFI settings in the kindle, it pretty consistently says 39Mb link speed. My phone is connecting at 26Mps, but everything works no problem as do all the other devices.
I know I'm heading into O/T territory, but does anyone know what Router Settings to check for that may be limiting just one device? Failing that I'm going to have to return to stock and see if I can get some help from Amazon.
Thanks in advance!
I'm also having some wifi issues like you. Mine's 8.4.3, rooted, with google play store and a few other things. Like you, all my wireless settings seem to be ok, several other devices use the wifi without any problems. And like you, I've had CM 10.1 installed in the past and I'm back on the stock Amazon rom.
One hunch that I had yesterday was the following: I bought a cover for my Kindle that can cover the back and front of the kindle. When I use it normally, I fold the front cover around to the back of the device, meaning there's a double cover on the back when in use. I thought to myself, maybe the cover is blocking the wifi signal or something... I then tried changing the cover to "kickstand" mode, so that it wasn't against the back of the device. It seemed to help, but I still need to do more testing.
If you have a cover then maybe try taking it off and testing the wifi. If not then I'm out of ideas, but I'm not sure how it could be a software problem, since you've tried different ROMs with the same results.
Apparently, after a quick google search, it looks like a lot of people are having wifi problems with the kindle fire HD. Perhaps the following thread will help: http://www.mobileread.com/forums/showthread.php?t=210002. It mentions changing some router settings. I'll try it on mine when I get home.
Make sure that QoS is disabled on your router.
Greek2me said:
Make sure that QoS is disabled on your router.
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Click to collapse
Thanks for the suggestions. No help unfortunately.
I need to get somewhere I can try connecting to a different router. If that's still unusable, I think it's time for the service call.

[Q] Note 2 Won't Receive Data Packets on WiFi!!??

Hi all,
I recently sent my phone in and got it back probably little less than a week ago. Samsung had to replace the motherboard on my phone as it had the infamous SDS syndrome. I just realized the other day that when I connect it to WiFi at home, I can't upload my apps on the Play Store. I can still surf the web and everything, but most of the apps just don't connect to the web.
Is there a solution to this or do I have to send it again? As you probably know I don't want to do that because it's extremely frustrating. Should I try doing a reset to see if this helps the solution or ?
I know that it worked on another WiFi hot spot (my work) on Friday, so this issue just happened recently. I'm pretty tempted to do a hard reset since I don't have everything downloaded and reloading my contacts won't be that big of an issue. Any recommendations will help. It also states that my WiFi download speed at home is 72MBPS when I check the network I'm connected too.
Many thanks in advance for the help!
EDIT: I have not rooted my phone and don't plan too anytime soon. I'm considering on selling this so I can get the Note 3, but after the couple of issues lately, not sure if I wanna stick with the Note at all.
EDIT 2: Weird, it seems like it works in my room but not in my living room...I just realized that now which is extremely annoying, any solutions or suggestions as to what might be causing this?
EDIT 3: And it's not working again...I cancelled the download and tried downloading it again and it works again! This is frustrating....any help would be appreciated!
dlo604 said:
Hi all,
I recently sent my phone in and got it back probably little less than a week ago. Samsung had to replace the motherboard on my phone as it had the infamous SDS syndrome. I just realized the other day that when I connect it to WiFi at home, I can't upload my apps on the Play Store. I can still surf the web and everything, but most of the apps just don't connect to the web.
Is there a solution to this or do I have to send it again? As you probably know I don't want to do that because it's extremely frustrating. Should I try doing a reset to see if this helps the solution or ?
I know that it worked on another WiFi hot spot (my work) on Friday, so this issue just happened recently. I'm pretty tempted to do a hard reset since I don't have everything downloaded and reloading my contacts won't be that big of an issue. Any recommendations will help. It also states that my WiFi download speed at home is 72MBPS when I check the network I'm connected too.
Many thanks in advance for the help!
EDIT: I have not rooted my phone and don't plan too anytime soon. I'm considering on selling this so I can get the Note 3, but after the couple of issues lately, not sure if I wanna stick with the Note at all.
EDIT 2: Weird, it seems like it works in my room but not in my living room...I just realized that now which is extremely annoying, any solutions or suggestions as to what might be causing this?
EDIT 3: And it's not working again...I cancelled the download and tried downloading it again and it works again! This is frustrating....any help would be appreciated!
Click to expand...
Click to collapse
Just noticed that it seems like I can download most apps that have less than 10MB...any solution to this? If not I might just don't a reset later on tonight.

LG G3 wifi problems and more

I've had my G3 for 18 months now and over the past 4 weeks I've had problems with the wifi dropping and reconnecting again. I tried the tips from people I found on other websites but nothing cured the problem. Usually I would forget the wifi and then reconnect to it. That would usually work for a few hours, but then it would drop again.
Around the same time my SD card would unmount too. I originally put that down to it being old, so I bought a new one, but again, same problem. I've not been using one since.
3 days ago the battery drained itself within a couple of hours and the phone failed to connect to any wifi at all.
In fact it kept resetting itself and I had to take the battery out so it could turn on again.
I purchased a new battery and the life has improved a bit but the wifi problems persist.
I did a factory reset hoping that would cure the problem, but nope, still not connecting to any wifi.
I was a sent here to seek advice from a Techie Forum, so hopefully you can help me out!
I've had a quick look and I feel a bit overwhelmed with all the root and flash talk....
Does this problem all come down to Lollipop being a pain in the ass?
Is rooting the only way to get around it?
Thanks in advance!!
Well, you've either loaded some software that has caused the issue or you have a hardware problem somewhere. If it's been working for 18 months, it doesn't just "go wrong" - something has to change.
So, have you loaded anything recently which you also reloaded after the full factory reset?
Alan
When you have no internet, would you mind going to about phone > hardware info and check what ip adress you have? Most likely 02:00.. That's my exact problem.
Never loaded any software on to the phone except official updates or apps from the store. As i said, first it was intermittent and now it wont connect at all. Bluetooth connection has the same problem.
On the "about phone settings" it just says Wi-Fi mac address unavailable, ?
Android 5.0?
Did you install any custom roms? I'm trying to find a way to solve this but I'm failing to do so.. You can send your phone to warranty, if you still have it and they'll give you a new one :/
yes android 5.0, I've had my phone since July 14 so out of warranty now I would think. No, I've never used any custom roms. There seems to be a lot of other people with similar issues, and they have gone down the root route and delete a file from data misc wifi wpa_supplicant.conf. ?
Might have to try that, but I've never done it before.
Don't think that would solve your problem since I've already tried that and failed :/ It sucks really bad, rooting definetely helps since this is a root issue..
Think I'll just take it to a repair shop. I's a shame because I really love the the phone. It's got to be resolved though because I can't keep going without WiFi. Still got 5 months before I can upgrade too.
I don't think sending it to repair shop is a good idea.. At least 100,150€ to fix it.. If you sell the phone for 150-200€, you can get close to the money for the G5 which will come out in about a month.. Try to use data, dunno...
After updating to stock MM on my LG G3 D855, I had problem with wifi but only at home. It turned out to be a problem with IPv6 DNS servers on my home router (VDSL). I tried 2 solutions and both worked - first I tried app that makes VPN connection with correct DNS servers: DNSet (https://play.google.com/store/apps/details?id=com.dnset) and it worked. Then I tried to find (and succeeded) IPv6 DNS setting on my router and there I entered Google IPv6 DNS servers. After that, I uninstalled DNSet and everything worked.

Google apps not connecting via 4G

ok.... So For the last two weeks I have been battling with this issue, mind you it started out as having absolutely no connectivity to google, I've actually worked it up to the point where it works on wifi.
Anyway, about 3 weeks ago, I flashed a new 6.0 rom (started from stock unrooted, updated etc and rerooted) and all was beautiful! phone ran faster and smoother then ever and I couldnt have been happier, for about a week, and then out of the blue, for no reason I got the dreaded "no connection try again" from the play store, and holy mother of god I CANT FIX IT!)(#@$)@!)&*@!)*$# I have factory reset about 5 times, done a full blown format wiping every piece of data from the phone twice now and started over again from nothing with a stock unrooted rom, and I still can not get this phone working 100% at least at this point I have google connectivity over wifi -.-"
If it's not quite clear, I have full internet connectivity on the phone everywhere OTHER THEN google apps. :crying: I'm seriously about to walk into sprint and upgrade to a note 7, I'm starting to feel like the phone has failed somehow because I dont know what else I can do, I have wiped and reset EVERYTHING multiple times and some-mother-F*#$%&!-how this issue finds it's way back to me EVERY TIME! ....
Posting here is my last resort, I know tons of people have this issue, But I feel like theirs are always solved by clearing the app data, and mine is so far past that I dont know where to start.

OnePlus 3 Problems with Car Bluetooth connection

Hi all,
Since the last few firmware versions (OS 4.02 and above) I´ve been experiencing some issues exclusively with the Bluetooth connection of my car (Jaguar XE). I couldn’t fixed the problem even with the last firmware version rolled out via OTA (4.1.0).
In the last two months the connection of my Jaguar has not been stable at all. Most of the times I am able to pair my phone with the car, upload my contacts and so. However, once I start to transfer music of Spotify via Bluetooth, it keeps failing the "multimedia audio" and the connection is interrupted the whole time. I also lose the connection with the “phone audio”. I seems that my phone disables both connections intermittently. My guess is that Android Nougat is a "control freak" of permissions and this leads to issues with some car stero units.
In the previous versions of the firmware (4.01 and below) I didn´t experienced such problem. In the past I did have perfect connection to play spotify in my car with my same Oneplus Unit. I am very confident that there is nothing wrong with my car stereo unit since the Bluetooth still working fine with my wife´s phone. I haven´t upgraded my Jaguar´s firmware lately…so that shouldn´t be the source of my problem.
Despite of all this, the Bluetooth of my Oneplus unit works perfectly fine with any other Bluetooth devices . In fact I am able to enjoy full connection playing music with my External Speaker (UE BOOM 2) and my Xiaomi roidmi 2s –used in my other car that lacks of Bluetooth technology -.
I´ve tried everything. A couple of days ago I even performed a factory reset using the last version of firmware (4.1.0). Of Course I reset system settings, wiped cache and all data (music, pics…etc)…but still experiencing the same issue. I am desperate.
Any instruction will be very much appreciated.
Thank you in advance.
Kind regards,
So there was another thread on these boards, cant find it for right now... but in my experience the problems were only present on OOS rom's.
Perhaps not the best solution, but have you tried a CAF or Lineage OS based rom? All my problems went away after I made the switch
Good luck
Gomezie said:
So there was another thread on these boards, cant find it for right now... but in my experience the problems were only present on OOS rom's.
Perhaps not the best solution, but have you tried a CAF or Lineage OS based rom? All my problems went away after I made the switch
Good luck
Click to expand...
Click to collapse
Thank you Gomezie, I´ve read all the threads but I dont seem to find the solution.
I stick to stock os. Never changed my stock rom.
The funny thing is that OP stated in its last changelog that they have fixed bluetooth problems....
Kind regards,
Hi, my one plus 3 has the same problem. Done all the required resets and clearing of cache and it still would randomly connect and disconnect. Problem only surface after the recent 4.1.0 update.
My kids phone and wife's phone all have no issues.
My op3 connects with all other Bluetooth devices without any problems.
Mine is a f-pace .
Same problem in Mazda 6
Hi, I've been experiencing similar problem in Mazda 6 after software update. Everything was working perfect in previous versions. I my case problem is with using Spotify. Phone connects to the headunit, just after engine starts with no isuess, but the music won't start to play. Only way to start playback is to disconnect the phone manually and reconnect every single time. Re-pairing the phone with car doesn't help.
I sent an email to customer service a couple days ago. i haven't got any reply yet. I will let you know.
Regards.
Brugalete said:
I sent an email to customer service a couple days ago. i haven't got any reply yet. I will let you know.
Regards.
Click to expand...
Click to collapse
I finally did receive a reply from OP customer service: The only solution they offer me is trying a downgrade to OS Oxygen version 3.2.8. This is the link suggested by the technical agent to do so:
http://downloads.oneplus.net/oneplus-3/oneplus_3_oxygenos_3.2.8/
I haven´t done it yet since I am not eager to this idea.
On the other hand, in the meantime, OP rolled out new OTA 4.1.1. I made the upgrade to the latest firmware version. It seemed to work at first. However right now I am having the same problems with bluetooth disconnecting the whole time.
Any other experiences?? Have anyone solved this issue with new OTA???
Kind regards,
Bluetooth and 4.1.1
It's worse now on 4.1.1. definitely not the car, Samsung works ok
Hi,
I've experienced the same problems starting on OpenBeta 12 and continuing through to OOS 4.1.1. I've posted in the Open Beta 12 thread on the Oneplus forums, and have been contaced by Oneplus regarding the issue. For the Open Beta I have provided log files for them, but due to work and private life getting in the way have not been able to do the same for OOS 4.1.0 or OOS 4.1.1. Also, I did not clean flash, but dirty flash - because I'm really lazy and stuff. It needs too much time, to be honest
Maybe if everyone who has the problem here contacts the guys at OP or the OP forums, respectively, providing logs etc. the problem can be solved faster.
I did some googling around and found a few articles that hinted in the direction of Android 7.1.1 being the culprit, which would mean that Google needs to fix it. In these articles, it said Nexus devices, and a fix coming up...don't know...
Best regards,
Chris
My phone audio always works fine but the media audio on both my nissan and ford sync system works randomly or not at all on both stock and Lineage based roms. My wife's iPhone 6s works perfectly every time on both cars. Fortunately for me it's not a big deal since both cars have usb inputs and I keep all my music on thumb drives...My old Galaxy S6 Edge works fine on both cars too so I am not sure why the OP3 is so spotty.
---------- Post added at 09:24 AM ---------- Previous post was at 09:23 AM ----------
kennonk said:
My phone audio always works fine but the media audio on both my nissan and ford sync system works randomly or not at all on both stock and Lineage based roms. My wife's iPhone 6s works perfectly every time on both cars. Fortunately for me it's not a big deal since both cars have usb inputs and I keep all my music on thumb drives...My old Galaxy S6 Edge works fine on both cars too so I am not sure why the OP3 is so spotty.
Click to expand...
Click to collapse
I should also mention I ordered my OP3 on release day and this has been true since the beginning.
OP3 not working error unable to mount storage data
I have tried rooting my OP3 but I landed up getting my phone into a mess. I think my OS is not working properly and my phone is getting stuck at one place while rebooting and when trying to use recovery mode it is getting stuck at twrp page. I am unable to connect my phone to my pc. Can u please help me getting it resolved
FahadMemon said:
I have tried rooting my OP3 but I landed up getting my phone into a mess. I think my OS is not working properly and my phone is getting stuck at one place while rebooting and when trying to use recovery mode it is getting stuck at twrp page. I am unable to connect my phone to my pc. Can u please help me getting it resolved
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Ask your question in the proper place. This is a thread regarding bluetooth connectivity.

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