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So for the past 2 weeks I am having issues that basically render my phone unusable for 99% of the reasons I bought it. Posted a thread before but I think it got lost when the forums were having some instability around that time...
My 3g connection will NOT stay up. I did nothing to provoke this. No system changes. The sequence of events:
-Went out of the country with my phone on airplane mode the whole time
-Got back, a day or two later had an incorrect timestamp on my incoming SMS (they were showing up +3 hours)
-Called customer service, she activated a tester phone and confirmed that it was a system-side issue on the incoming SMS (somehow they were getting a timestamp from the system where my number is located, in Eastern time, while I am actually located in Pacific nowadays).
-Put in a trouble ticket after 2 hours trying to solve the SMS issue over the phone.
-Next day, my 3g connection begins dropping CONSTANTLY. As it stands, it won't stay connected more than 30 seconds. It will cycle to 1x sometimes, and then drop to a basic-service-only.
-Tried reinstalling my ROM several times to no effect.
-Started experiencing some very strange noises in SOME calls, such as it sounding like a chainsaw when the other person is talking. Happens very sporadically.
-Just today I found some instructions here for correcting my NAM settings, which were actually messed up as it turns out, but didn't fix anything.
At this point I actually have the phone unrooted and back to factory default everything, with no change. I've got a warranty replacement phone coming in shortly, but I'd still rather keep this one if I'm able to.
Is there anything I haven't tried that might be the case on my end? Has anyone seen this problem before? Has my phone antenna simply gone belly-up, or is this something that might still be fixed at some deep system-setting level, or with further calls to tech support?
So... I guess that's a no?
Gornul said:
So... I guess that's a no?
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Click to collapse
Had the same problem with my phone before I rooted my phone and starting to apply ROM's. I havent had a problem since. But when I had that problem, I would just keep turning on and off the 3g and it would stay for a while. It was just a quick fix but it worked. Off subject how did you unroot your phone and put it back top stock?
My phone just started doing this this yesterday. Whenever I reboot it, it'll come up, switch to 1x mode. After a while it'll try to switch to 3g mode, fail, switch to no service, and then either go to just basic voice with no data or back into 1x mode. I've tried updating the radio, switching roms, dialing *228, nothing seems to help.
Jager, instructions on a full reset are right here under section 6. I'm not sure why it's struck out. Definitely suggest poking around more first.
New phone's in and still having major connectivity issues. The SMS timestamp remains as it was, and I can't get (steadily) more than like 35kbps. I'll occasionally bump to 500kbps for a quick spurt, and then my connection will drop entirely and struggle to get back up to 35kbps. My wife's Incredible works perfectly fine in the exact same locations, too, so this is something that absolutely has to be on Verizon's side, specific to my line.
Me too
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
khukman said:
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
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Click to collapse
Someone help! Same issue! I can no longer get data....PERIOD. I have to stay connected to wifi, or I don't get my emails, internet, etc.
Need to fix this!
3G connection issues
I just got off the phone with Verizon Tech support. They are CONVINCED that it is an issue with my phone (and my wife's). Gee, how can 2 different phones, from different manufacturers have the SAME issue at the SAME time? Hmm, doesn't sound very promising to me.
They are sending out a replacement for my wife's Moto Droid to see if it is a phone issue (she has been having other issues with it anyway...). If hers improves, I may send mine back, but I don't want to have to unroot, etc. Plus I like the Super-Amoled screen . When did trouble-shooting turn to "replace the hardware first" ???
Regards!
This happened to me recently as well and was fixed with a factory reset.
I am rooted with S-off, so a normal factory reset via Menu->Settings->SD & Phone Storage-> Factory Data Reset didn't go well for me. Not sure of the exact reason, but I just followed the instructions in this post to restore: http://forum.xda-developers.com/showthread.php?t=786436
Programming your phone by dialing *228 is necessary afterwards as well, as khukman states below. Thanks for pointing that out.
After I completed this, I redid root, restored my nandroid backup and didn't lose a thing, plus my 3G is working again!
*A fair warning: Doing this formats the internal storage (emmc). I'd recommend backing up any photos, music, etc that you have stored on emmc before doing this!
Sent from my Droid Incredible
So I tried the above suggestion about going back to completely stock 2.2 and I have the same results. On one hand, I am now back to S-ON and stock Froyo, so if I want to send it back to Verizon, they are none the wiser that I was rooted, but on the other hand I STILL HAVE CRAPPY 3G SERVICE!!! Man, I feel like I'm on AT&T or something LOL! I'll keep an eye on it for the rest of the day and see how it does and report back.
Back in 3G!!!!!
After getting back to stock Froyo, as described in the previous post, I was still unable to get a good 3G lock. I read in another thread where someone did a 'Factory Data Reset' and it took care of it. When you do this, you have to dial #228 and let it program your phone as it did the first time when you got it. Once I did this, I had (and still have) a solid lock on 3G like I used to. I think that it was one of the Sprint ROMs that screwed this up in the first place (the OP states that you have to backup your PRLs, etc. before installing, then re-install them afterwards). I can't remember if I did this or not, so it may be my fault after all, but regardless, I am thrilled that once again I have a connected smartphone thanks to the resources contained on XDA!
Regards!
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
Gornul said:
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
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Click to collapse
Did you follow the steps in the thread I posted above? Doing that should completely format and re-image your phone. Much more than just installing a stock ROM. I myself tried so many different variations of ROMs, radios, etc and nothing did the trick until I followed that thread.
Sent from my Droid Incredible
Anyone having data issues? My data either doesnt work today or is EXTREMELY slow to respond. Wondering if its sprint or my phone.
Hey I had the exact same issue yesterday. Data would not work for nothing, but I just restarted my phone and it started to work
Sent from my GirLie Evo with Tapatalk
Yeah Ive restarted, installed a new rom, went to a backup. Nothings working right. Also all free apps that Ive uninstalled are staying in my downloads tab. Seems everything started after the 3.30 update.
I'm having an issue with all Google sites on my phone...on 3G and on 4G. I'm in the Chicago area. It was working ok for a bit early this morning, but seems to be completely down now.
Other sites work perfectly fine and as expected.
Same issue here NE Indiana...guessing a network problem. Restarting didn't solve data being slow. I just turned off background sync so that it doesn't kill my battery waiting on data.
Data issues here!!! Chicago - This blows
Hmm, seems like its this region. Im in Detroit. Sprints seriously getting on my nerves with the constant data issues Im getting here.
wingzfan said:
Hmm, seems like its this region. Im in Detroit. Sprints seriously getting on my nerves with the constant data issues Im getting here.
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Way better than AT&T in my experience where data doesn't work half the day in Chicago and VZW where data is stuck on 1XRTT inside my office IMO. Hopefully they clear this up ASAP.
I came in here to say I'm having problems with google.
Every other site works fine, just not google.
I installed a new ROM and I can't even connect to google. I'm just going to wait it out and hopefully it resolves itself.
Another Chicagoan with Data Problems
Glad to hear that I'm not alone with data issues in Chicago. The problems appear to be intermittent and only on Google related sites/apps such as the Market and Gtalk.
Hope these problems clear up soon.
Same with me in Indianapolis, IN with google with trying to use market.
i too have been experiencing the same problem. But with mine if my 3g is on, it has a hard time trying to sync anything under gmail. If 4g is on it do the contacts and calender with no gmail. sorry for so much detail i was testing it cuz of all the things you guys were saying.
At first i was thinking a remote wipe with any roms with the new 3.30 update on it... just a thought.
vlug said:
i too have been experiencing the same problem. But with mine if my 3g is on, it has a hard time trying to sync anything under gmail. If 4g is on it do the contacts and calender with no gmail. sorry for so much detail i was testing it cuz of all the things you guys were saying.
At first i was thinking a remote wipe with any roms with the new 3.30 update on it... just a thought.
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Click to collapse
I thought it was 3.30 at first, did a nandroid backup and same problems arise.
I'm in Miami, anyone else from my area have problems?
I wonder if its just sprint or google? So for now I just turn of sync. I hope this gets resolved soon!
I think this is on Google's end. I flashed a new ROM this morning, and was able to update everything except for Google services and FB with no issues.
THIS IS STARTING TO SUCK BIG TIME!
I was having the same problem I changed roms, rebooted pulled battery etc. No avail. I was running cm6.1 and realized that I didn't know how to update the profile so I flashed a sense rom updated profile and bam all was good again. Hope this helps someone.
Flash your first backup that should be a sense rom or a sense rom and update the prl and profile then flash back to the rom of you choice that you are using.
I am testing this right now myself to see if this solves the issue. I will report back as soon as my cm6 nightly is done flashing back.
That did not do it for me. I have the sync symbol on my top bar stuck there... I think I am going to diable sync till later on and hope google works it out.
Any one else?
I'm running Myn's stock rooted 3.29 Rom. The reason I see that the sync symbol stuck is because contacts, gmail, or calendar seem to be trying to update.
I tried calling sprint to see if there was an outage, but of course, they suggested a factory reset. Umm, no thank you.
This seems to be an intermittent Sprint network problem, because it works for a minute or two, then goes back to not working.
Does anyone who is NOT rooted have this same problem?
I just called the bastards at sprint and as always they want you to wipe the damn phone and start over. That must be the fix all for them. Screw what the customers have setup on their phone it doesn't matter let them just do it all again.
Waiting for contract to be up so I can switch to big red and get a Droid X.
Hey everyone, I'm new here to the forum and have had my EVO for about 6 months now. First things first, I have searched quite a bit and havent really found problems specific to mine on here or google. Maybe I am just not searching for the right thing so bare with me please. A few months after I got it, I started realizing the 3g would take a long time to respond sometimes. For example, I would type in a web address and hit go and the 3g icon on the status bar would not do anything for sometimes up to 1 minute causing the browser to display (page not found). Other apps that require internet do this as well. One day I decided to do a factory reset and the problem went away. After a few weeks, it came back so i did another reset and fixed it. Now back to the same old problem. Finally got tired of doing resets so I'm trying to find out the real solution to the problem. I constantly clean the cache. Previously I did it manually, but now I use cache cleaner which seems to do a good job. I have also tried speed boost lite which doesnt do a bad job either but uninstalled since i like cache cleaner better. Profile and PRL updates help only for a short time even though it didnt really update after checking software versions. I've taken the phone to sprint, they've checked it out, said its fine, and that 10-30 seconds is normal and nothing to complain about. Maybe that would be the case if it was NORMAL but it is not. Has anyone heard of this or have any ideas to fix it? Sorry for all of the reading but if you have any advice at all, it is greatly appreciated. Thanks
Cameron
Well there 3g service is down the drain right now and the lack of good ping could be the reason so my guess is 3g sucks it happens to my evo a lot so I use wifi and 4g when I can
sent from my Motorola XOOM
Thanks for your reply. I'm am happy with the 3G most of the time. At my house, it is almost as fast my wifi (no i dont have slow internet at home either lol). I have no problem streaming HQ Pandora, youtube, and netflix in crystal clear quality on 3G. It is not the network, it is an issue with the phone, a setting, or an app that is causing the problem. If I was to factory reset the phone right now, the problem would go away. I just dont want to reset it anymore and have to reinstall everything. Time to try to figure out the real problem and stop taking the lazy way around
That is weird could be your phone you could back up your apps with titanium backup and restore away or try to unroot then reroot
sent from my Motorola XOOM
i just reset, I did forget to mention in the OP that i am not rooted. Haven't gotten the balls to do it yet. I haven't found a good thread to read up on to root yet. Not that i've been looking that hard. I would like to root very soon though
Best way to root I think is unrevoked you need a computer but its easy as pie there are also guides on YouTube
sent from my Motorola XOOM
ya i tried that before but every time i try something goes wrong and i cant do it. Even when i follow videos my phone just doesnt do the same thing as theirs for some reason. lol who knows
Just for ****s and giggles I gave it another go on rooting with unrevoked. Actually got it this time. I have no clue what happened last time. Went smoothly this time. So just basic root, nothing fancy. All i really wanted out of the root was wireless tether. Still want to figure out the unresponsive 3G issue though before it happens again
Glad to hear your on the dark side (rooted) you can learn a lot just by being rooted
evo on cm7
Ya its nice so far but the reset did not fix the unresponsive 3G. Ugh its so annoying! Nobody has any ideas?!
Flash your first rom and do a nandroid
evo on cm7
I am now running cm7 nightly build 83 off of rom manager. I love it!
I'm not having the 3g issue now. Internet seems much faster on this rom
Need some help here. I never usually need help, been modding everything possible on Android for years now. But can't figure this one out, getting worried.
Had my LTE Nexus since launch day. No issues like this before.
Been on all Team Kang AOKP toro ROM updates since release, always on the latest. Stock kernel. Was on build 20 since it came out.
Yesterday at work, had a few bugs from probably not data wiping from build 19, so I wiped it all and re-flashed 20 again. Restored Titanium and started re-setting things up, I believe these are the only things I did. I was at work where I would normally have minimal, but some, service.
Ever since around there, I have not once had a bit of 3G or 4G service. I have not seen the 3G logo for even an instant, only few, gray bars. Wifi works fine of course. It's possible I even lost service before wiping and re-flashing, but I can't recall or didn't notice.
I tried all the usual stuff, wiping everything again, re-flashed AOKP 20, re-flashed other/older ROMs, re-flashed latest radio, restored old Nandroid backups, pulled battery and sim card and put back/rebooted...NOTHING IS WORKING. Also, I have driven through several towns since yesterday so I know it's not a local outage. Also, other people with Verizon phones here have service fine.
I have basically torn the phone down software-wise and nothing has fixed the issue. I still have no service. Each time I re-flash a ROM, it always makes me go on Wifi when it wants me to sign into Google...it never picks up mobile service then or after.
The About>Status screen says:
Network: Verizon Wireless
Signal Strength: shows an actual number reading that changes
Service State: In Service
Roaming: Not roaming
Mobile network state: Disconnected
Please suggest things I can try, but I guaranteed I have already tried them. Can't understand or imagine what is causing this, because I did nothing different than I normally do.
Also, I posted this on Rootz as well, and many replies so far. Still no luck though.
If you have an idea I can try, maybe post there instead at this point for me?
Thanks guys in advance.
http://rootzwiki.com/topic/16407-bi...ile-service-since-yesterday-tried-everything/
It seems a radio problem. Try to flash the stock ROM from Google.
tigajr said:
It seems a radio problem. Try to flash the stock ROM from Google.
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Click to collapse
Well I did go back to many random earlier, more stock custom ROMs in hopes of a fix, but nothing so far. I am currently back on the stock 4.0.2 ROM that is rooted and deodexed by Bigxie, but I guess I can go all the way back to stock 4.0.1 or 0.2. Will try now.
Went to Verizon and it looks like the sim card swap did it. The girl there was nice and did it without hesitation for me.
She showed me in her computer how under my family account, it wasn't even fully showing my device or something like that. Not sure if it wasn't there at all or if it just didn't show that I had a 4g phone activated on the account...but I'm sure it was related.
Sucks to have to get a swap and still don't know what caused it or if its related to flashing roms, but at least it works! No issues since...
It is possible, but unlikely and no reasonable explanation, that your sim somehow got affected doing all the flashing and stuff.
Sent from my Nexus in Texas.
I am kind of new to the Android world (about 3 months) and about 2 days ago, one of my friends told me that getting CyanogenMod11 is the coolest thing ever, so I went over to his house and he rooted my phone, then he installed CyanogenMod11 via the new installer. I have the Galaxy S3 AT&T and everything was going good. When I was walking home, I turned on my Mobile Data in Settings>Data Usage and when I went into the Google Chrome app, it said "You are offline." I went into many other apps that require internet connection for example, I went into Instagram and it says "Couldn't refresh feed." I got home and I logged into my wifi and then Chrome and the other applications needing internet connection worked again, I went back outside far enough to where I get disconnected from my wifi and then I turned my mobile data on just to find that it did not work. [Note : Before I left his house, I went into Tumblr and my phone froze then it rebooted. When it turned back on, I was getting all of these messages appearing on my screen saying, "Unfortunately com.google.gaaps (or something like that) has stopped working." I got a few of these messages all relating to Google applications like on YouTube the app would close when I opened it. I rebooted my phone and that seemed to fix this problem.] I need to know whether I should look for a way to get my phone back to stock or if there is a fix to my problem.
internethuman said:
I am kind of new to the Android world (about 3 months) and about 2 days ago, one of my friends told me that getting CyanogenMod11 is the coolest thing ever, so I went over to his house and he rooted my phone, then he installed CyanogenMod11 via the new installer. I have the Galaxy S3 AT&T and everything was going good. When I was walking home, I turned on my Mobile Data in Settings>Data Usage and when I went into the Google Chrome app, it said "You are offline." I went into many other apps that require internet connection for example, I went into Instagram and it says "Couldn't refresh feed." I got home and I logged into my wifi and then Chrome and the other applications needing internet connection worked again, I went back outside far enough to where I get disconnected from my wifi and then I turned my mobile data on just to find that it did not work. [Note : Before I left his house, I went into Tumblr and my phone froze then it rebooted. When it turned back on, I was getting all of these messages appearing on my screen saying, "Unfortunately com.google.gaaps (or something like that) has stopped working." I got a few of these messages all relating to Google applications like on YouTube the app would close when I opened it. I rebooted my phone and that seemed to fix this problem.] I need to know whether I should look for a way to get my phone back to stock or if there is a fix to my problem.
Click to expand...
Click to collapse
try flashing a modem for your device and youll be fine
rkant18 said:
try flashing a modem for your device and youll be fine
Click to expand...
Click to collapse
I cannot seem to find a tutorial on how to flash a modem onto my ATT Galaxy S3 and I have pretty much given up on searching for one unless you can supply me with directions on how to do so. I appreciate your help and sorry for being a "noob" at rooting, modding, flashing, and Android overall.
EDIT-- I found out how to flash a modem onto my device and it did not fix my problem, I now have resulted in looking for a way to get back to stock and forget about rooting, modding, flashing, and just sticking to the stock Android and accepting how it is..