Related
I've read the Worth Ave thread but I am going to pass on the college plus despite what the phone operator told me since it is clearly stated on their website that you must be a student or employee of colleges or universities.
So for Accidental smartphone coverage:
Worth Ave : $59/year with $50 deductible with no limits on number of incidents. Not sure if there is only one replacement allowed per year.
Cons: maximum of $599, no normal wear and tear or mechanical breakdown, ONLY accidental drops, spills and theft. No claims if you simply lost your phone.
Gocare insurance: $59/year with $50 deductible with no limits on number of incidents. One replacement device during the coverage term. Said it will cover jailbroken phone so I would assume rooted phone also. Coverage seems to be very comprehensive but no theft or loss coverage.
Square trade: one year is $69 two year is $99(cheaper at Amazon, $125 at square trade site) $99 deductible. One replacement per coverage term. Each accidental claim is deducted from full replacement value of phone. A little ambiguity since when I read the contract, it said PURCHASED PRICE not full replacement cost.
Squaretrade:
Given the $99 deductible and the fact that if you paid for 2 years for squaretrade, and the fact that each time you have a claim, the cost of the claim is deducted from the maximum value, I do not think that the squaretrade deal is a good deal. If you choose the $6.99/month, you still have to pay for all 24 months if you made any claim. Also suppose you need a replacement 3 months after your coverage starts, you are out $99 plus $99 and you will not have any more coverage on the replacement device since you exhausted the maximum value.
Gocare:
For $59/year with $50 deductible, I think this is a better plan. Each incident whether it requires replacement or repair is $50 not $99. Also if your phone is not repairable during the first year, you are out only $59+$50 instead of $198 if you had square trade. Also you can repair as often as you like. Crack screen twice, $100. With Squaretrade, two crack screens and you are out $198 plus you probably can't submit another claim ever on that policy if the actual screen replacement cost is half the phone cost.
Either way, it is cheaper and wiser to buy one year instead of two year. Buying one year at a time will allow one replacement each year for the worst case.
I want to hear your thoughts but looks like I am going to pull the trigger on gocare insurance.
I can confirm I claimed on square trade and was given the full retail amount to purchase a new phone
Sent from my SPH-L900 using Tapatalk 2
I went with Squaretrade because of their good reviews on Amazon, etc.
I have Sprint's insurance currently, but for 11 dollars a month, with a 150 deductible, I wanted to try something else.
The problem with what you said, buying 1 year at a time, is that I dont believe with Squaretrade you can do that. My understanding is that you have to buy it within the first 30 days of purchasing your phone.
So does Gocare cover loss or theft? It sounds like the best deal, but lost or stolen is important to me.
bullz7210 said:
I went with Squaretrade because of their good reviews on Amazon, etc.
I have Sprint's insurance currently, but for 11 dollars a month, with a 150 deductible, I wanted to try something else.
The problem with what you said, buying 1 year at a time, is that I dont believe with Squaretrade you can do that. My understanding is that you have to buy it within the first 30 days of purchasing your phone.
Click to expand...
Click to collapse
That is true, forgot about the 30 days.
GoCare doesn't care if your smartphone is new so you can just buy another one after the first year ends. Neither GoCare nor square trade covers theft or loss but I believe Sprint does.
Worth Ave group covers theft but probably requires a police report. It does not cover lost.
I took a chance and bought the $2000 coverage from Worth Ave group for a year since it is a blanket coverage of all your devices up to $2000. Since you don't even need to submit serial numbers(you can do that when you make a claim, provided you have the original box OR the receipt), I am basically covering every piece of electronics I own for up to $2000(smartphones, camera, laptop, camcorder) against accidental damage, spills, and thefts. Since I have 4 smartphones purchased for family plan, everyone of them is covered against crack screens, drops, and water submersions. For $66/year, I took a chance and hopefully if I have to make a claim, it will be a hassle free $25 deductibles.
I'm glad this thread is here, I was about to make a similar post. I'm also wondering which way to go as I currently have the Sprint coverage and would like something better and more affordable. I never heard of Gocare until now. I've used Squaretrade for my TF700 and it went well, bought a new one with the money...no deductible for tabs.
I'm thinking that will all the things that could go wrong with a phablet, if it would be better to go with Sprint for the ease. Will definitely look more into Gocare as I plan on picking up my phone this weekend.
I also was checking with Professor Google and found this: http://www.ensquared.com/GoCare-vs-Ensquared-vs-SquareTrade Ensquared is looking really good too. I'm going to put some more research into it but from their page here they look to have the best coverage: http://www.ensquared.com/catalog/phone-insurance/1-year-phone-insurance-smartphone
What about best buy? I heard we can just take the receipt and box into the store to get it added.
Ensquare looks pretty good since it covers loss also. Price is not bad for 1 or 2 years and you get up to 2 or 3 claims. I guess squaretrade is best known for service but if you need replacement within 2 years(assuming $99 2 years coverage), you will be out $198 and won't be able to make any more claims. With ensquare, you can lose your phone up to 3 times and they will charge you $75 for first time, $100 second and third time. How is ensquare's claim reputations?
Thanks to being spurred on by this thread, I have decided on insurance (which I NEVER get, but this phone is too expensive to risk) and weighed all the options. I just signed on with Ensquared. I almost went with GoCare, but read several things that said it was more a repair facility than an underwritten insurance provider. I ruled out Square Trade, Sprint and others for a variety of reasons. $59/yr with up to 2 claims ($1000 limit per claim), $75 ded on first and $100 if there's a second. Probably I will have none, but already feel more relaxed. They also cover loss or theft. Link if interested: http://www.ensquared.com/catalog/phone-insurance/1-year-phone-insurance-smartphone
Why not Sprint TEP?
Does it cost more? Yes. $11 a month.
Defective phone or wear and tear? Take it to the store. Swapped or repaired.
Lost, stolen or damaged? $150 deductible. I think there was something stating it's 3 swaps now.
Without it and with a 3rd party insurance. You have your 1 year warranty, but there is a $36 swap fee involved. Or good luck contacting Samsung. I tried and no one spoke English or had any idea of what I meant when I called in and explained my vibration issue. The motor or something is loose that it reproduces a horrid cracking sound. I have to keep it turned down at all times.
Silent25r said:
What about best buy? I heard we can just take the receipt and box into the store to get it added.
Click to expand...
Click to collapse
I work for best buy mobile an you can only add our protection plan if you bought the phone with us, with the exception of the iphone which we'll insure no matter where it was bought as long as its within 30 day of purchase and no damage to phone.
ps2gamer02 said:
I work for best buy mobile an you can only add our protection plan if you bought the phone with us, with the exception of the iphone which we'll insure no matter where it was bought as long as its within 30 day of purchase and no damage to phone.
Click to expand...
Click to collapse
I have a phone I bought at sprint online and just went into the store and they added the insurance no problem
Sent from my SPH-L900 using xda premium
aquaholik said:
That is true, forgot about the 30 days.
GoCare doesn't care if your smartphone is new so you can just buy another one after the first year ends. Neither GoCare nor square trade covers theft or loss but I believe Sprint does.
Worth Ave group covers theft but probably requires a police report. It does not cover lost.
I took a chance and bought the $2000 coverage from Worth Ave group for a year since it is a blanket coverage of all your devices up to $2000. Since you don't even need to submit serial numbers(you can do that when you make a claim, provided you have the original box OR the receipt), I am basically covering every piece of electronics I own for up to $2000(smartphones, camera, laptop, camcorder) against accidental damage, spills, and thefts. Since I have 4 smartphones purchased for family plan, everyone of them is covered against crack screens, drops, and water submersions. For $66/year, I took a chance and hopefully if I have to make a claim, it will be a hassle free $25 deductibles.
Click to expand...
Click to collapse
They DO cover lost...if you file a report. I.E. "I saw it here last but now it is gone", with the police. Not loss in your living room. It has to be reported.
I had extensive conversations with them. As long as you are not trying to scam them. I hope I don't have to use it either.
And to the guy that said why not Sprint. It's 11 a month and $200, not $150 to replace.
steviee7 said:
I have a phone I bought at sprint online and just went into the store and they added the insurance no problem
Click to expand...
Click to collapse
Please expound. I might be interested in doing this, but thought I had to buy it at Best Buy to be eligible.
ffolkes said:
Please expound. I might be interested in doing this, but thought I had to buy it at Best Buy to be eligible.
Click to expand...
Click to collapse
I went to a best buy and they said only an iPhone would they sell insurance on it if you didn't get it from them. So no luck. He said return the phone and get it from them....
This site add some insight http://extended-warranty-services-review.toptenreviews.com/
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
---------- Post added at 10:28 PM ---------- Previous post was at 10:04 PM ----------
aquaholik said:
That is true, forgot about the 30 days.
GoCare doesn't care if your smartphone is new so you can just buy another one after the first year ends. Neither GoCare nor square trade covers theft or loss but I believe Sprint does.
Worth Ave group covers theft but probably requires a police report. It does not cover lost.
I took a chance and bought the $2000 coverage from Worth Ave group for a year since it is a blanket coverage of all your devices up to $2000. Since you don't even need to submit serial numbers(you can do that when you make a claim, provided you have the original box OR the receipt), I am basically covering every piece of electronics I own for up to $2000(smartphones, camera, laptop, camcorder) against accidental damage, spills, and thefts. Since I have 4 smartphones purchased for family plan, everyone of them is covered against crack screens, drops, and water submersions. For $66/year, I took a chance and hopefully if I have to make a claim, it will be a hassle free $25 deductibles.
Click to expand...
Click to collapse
Where did you see the blanket coverage on their site or did you call?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
chrischoi said:
Why not Sprint TEP?
Does it cost more? Yes. $11 a month.
Defective phone or wear and tear? Take it to the store. Swapped or repaired.
Lost, stolen or damaged? $150 deductible. I think there was something stating it's 3 swaps now.
Without it and with a 3rd party insurance. You have your 1 year warranty, but there is a $36 swap fee involved. Or good luck contacting Samsung. I tried and no one spoke English or had any idea of what I meant when I called in and explained my vibration issue. The motor or something is loose that it reproduces a horrid cracking sound. I have to keep it turned down at all times.
Click to expand...
Click to collapse
People are saying it's $200 for the Note 2 which IMO is getting outta hand.
Sprint insurance is getting so expensive it's out of the question for me. I can wait for a few days while my phone is getting repaired (did it twice with my Epic). The local sprint store (and I did not have TEP) was kind enough to give me a loaner for a week without any charge (best buy will do the same if you have their coverage).
I'm going to go with Best Buy. $169, no deductible. Sure it's more out of pocket, but I've heard of them, and after one claim I'm ahead of the game than with Squaretrade.
Chuck_IV said:
People are saying it's $200 for the Note 2 which IMO is getting outta hand.
Click to expand...
Click to collapse
Yes. I had to pay $200
MeetFace said:
Sprint insurance is getting so expensive it's out of the question for me. I can wait for a few days while my phone is getting repaired (did it twice with my Epic). The local sprint store (and I did not have TEP) was kind enough to give me a loaner for a week without any charge (best buy will do the same if you have their coverage).
I'm going to go with Best Buy. $169, no deductible. Sure it's more out of pocket, but I've heard of them, and after one claim I'm ahead of the game than with Squaretrade.
Click to expand...
Click to collapse
Best Buy vs. Squaretrade Vs Worth Ave.
Go look at my Worthave thread before you decide. $67 for 2k of insurance on any electronics with a $25 deductible.
ZenInsight said:
Yes. I had to pay $200
Best Buy vs. Squaretrade Vs Worth Ave.
Go look at my Worthave thread before you decide. $67 for 2k of insurance on any electronics with a $25 deductible.
Click to expand...
Click to collapse
I didn't see that on their site...how did u get that?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.
cmsjr123 said:
So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.
Click to expand...
Click to collapse
Total Equipment Protection
$11.00
That's a different TEP than most older phones.
cmsjr123 said:
So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.
Click to expand...
Click to collapse
That person is an idiot. You can add TEP on the Optimus G. Trust me. Haha. :laugh:
Can I do it via web? I'm the account owner and.holder and I get the optimus g today
Sent from my PG86100 using Tapatalk 2
I also have the TEP and its $11 per month. The sprint rep was very adamant about it although it seems a bit expensive.
Sent from my LG-LS970 using xda premium
TEP went to 11 bucks a month for all phones above a certain price point. (all newer mid-high end smartphones) and for the low end and feature phones its like 8 bucks a month
Shifted from a Zombie Wasteland
cmsjr123 said:
Can I do it via web? I'm the account owner and.holder and I get the optimus g today
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
You have 30 days to add it from activation date. So either call or online thru chat
Sent from my LG-LS970 using xda premium
Online via chat probably and well it might be expensive but still cheaper than a new phone..
Sent from my Nexus 7 using Tapatalk 2
$11 a month x 24 month plan = $264...spendy if you don't use it, but the first time you have to pony up $549 for a new one with out it you'll be wishin you had it lol. especially if it's in the first couple months.
Also don't know if you know this but with TEP it also covers warrenty stuff at $0 deductible past the factory 1 year warrenty. This has come in handy for me several times
stealth919 said:
$11 a month x 24 month plan = $264...spendy if you don't use it, but the first time you have to pony up $549 for a new one with out it you'll be wishin you had it lol. especially if it's in the first couple months.
Also don't know if you know this but with TEP it also covers warrenty stuff at $0 deductible past the factory 1 year warrenty. This has come in handy for me several times
Click to expand...
Click to collapse
I had every single one of my HTCs replaced at least twice and my samsung four or five times at no cost to me. I even got upgraded from the Touch Pro to the Touch Pro 2 for free because the TP1 was no longer made or refurbed! Never a bad deal there.
I was able to get TEP on mine. Like others have said, its $11.
sn0w said:
I had every single one of my HTCs replaced at least twice and my samsung four or five times at no cost to me. I even got upgraded from the Touch Pro to the Touch Pro 2 for free because the TP1 was no longer made or refurbed! Never a bad deal there.
Click to expand...
Click to collapse
No sir, that's getting your money's worth there for sure!
So could someone explain exactly how it works? I'm considering it. Do I pay for repairs? And I know everything is covered.. I'm tempted..
Sent from my LG-LS970 using Tapatalk 2
If its your fault then 100 deductable no questions asked. Warrenty stuff is free.
Sent from my LG-LS970 using Tapatalk 2
TEP's monthly cost is calculated by the full MSRP of the handset.
Anything below $499.99 is $8 per month
Everything $500 and up is $11 per month
WiMax devices are grandfathered into the old $8 rate (The Motorola Photon, HTC Evo 3D, etc. are $549.99 but are $8 per month to insure).
Deductibles are also calculated by the full MSRP of the handset.
Anything $299 and below will have a $50 deductible
Anything between $300-499 will have a $100 deductible
Anything between $500-599 will have a $150 deductible
Anything over $600 has a $200 deductible
Wimax devices are again the exception having been grandfathered in on the old $8 rate; The Photon and Evo 3D for example have $100 deductibles.
Some examples of TEP premiums and deductible schedule with Sprint's current device lineup:
Kyocera Rise - MSRP $249.99, $8/month, $50 deductible
LG Mach - MSRP $399.99, $8/month, $100 deductible
Samsung Galaxy S II - MSRP $499.99, $8/month, $100 deductible - WIMAX
[*]LG Optimus G - MSRP $549.99, $11/month, $150 deductible
Samsung Galaxy S III 16GB - MSRP $549.99, $11/month, $150 deductible
Samsung Galaxy S III 32GB - MSRP $599.99, $11/month, $150 deductible
Samsung Galaxy Note II - MSRP $649.99, $11/month, $200 deductible
As for what's covered, here's the easiest way to think of it:
Anything YOU did to your phone (or by omission allowed to happen) will require you to contact Asurion, pay a deductible and they will ship a phone to the address of your choosing. *
Anything that the PHONE did by itself and can be reproduced in the store is covered at a store level. They'll attempt to fix the phone, if it can't be fixed a DHRP (Direct Handset Replacement Program) phone will be ordered. **
As for your manufacturers warranty, it's completely and 100% not applicable at the store. Doesn't matter if you bought the phone 8 months or 8 weeks ago, once you're outside of 14 day return/exchange window, you're paying out of pocket to fix defects with your phone if you don't have TEP. If it's physical damage, lost/stolen, etc, you're paying out of pocket to buy a phone at full MSRP.
* This would be physical damage, cosmetic damage, lost phone, stolen phone, liquid damage, cracked screens, housing damage, etc
** This would be defects in the phone itself such as swollen battery, blown speaker, dead spots in the screen, non-traumatic charging port failures, etc.
Accessories bundled with the device are not included in TEP protection (chargers, headphones, etc)
DHRP phones can be new or reconditioned depending on the age of the product (the older it get's the more likely you are to get a recon) and will either be the same phone or something comparable. If you bring in a broken Galaxy S II don't expect to walk out with a Note.
---------- Post added at 03:53 PM ---------- Previous post was at 03:43 PM ----------
I forgot to mention, TEP can be added during the 14 day return policy or after an eligible repair. If you bring in an uninsured phone, pay to have it fixed, TEP can be added afterwards.
Care may allow you to add TEP up to 30 days out but it doesn't always stay on the account if you do it at the store after 14 days from purchase (System may kick it off if it doesn't see a TEP eligible transaction).
Being a tech for sprint I will tell you that TEP is available for our phones. I have it on mine. I believe that when they say it's not available they are most likely referring to the TEP app you can download. The app usually takes some time to be made compatible with new devices.
The TEP app allows things like GPS location of your phone, remote wipe, etc and can only be used if you have TEP service on your account.
I am also a tech for Sprint and to clear things up, we are required to fix the phone, even if it is technically "your fault." With three exceptions. If the device is liquid damaged or the screen is shattered, or the board is damaged, it is supposed to be sent through Asurion.
Now, the lines drawn for liquid damage are kind of a grey area. Technically, if the litmus papers are triggered, it could be considered liquid damaged. But at my store, we give the customer the benefit of the doubt and have to see actual liquid or corrosion.
Also, the shattered screen thing, is supposed to be an Asurion claim, but at my store, we will generally fix the phone unless the we don't have the part to do so. We try to take care of the customer as much as possible.
Th3ArCh0n said:
I am also a tech for Sprint and to clear things up, we are required to fix the phone, even if it is technically "your fault." With three exceptions. If the device is liquid damaged or the screen is shattered, or the board is damaged, it is supposed to be sent through Asurion.
Now, the lines drawn for liquid damage are kind of a grey area. Technically, if the litmus papers are triggered, it could be considered liquid damaged. But at my store, we give the customer the benefit of the doubt and have to see actual liquid or corrosion.
Also, the shattered screen thing, is supposed to be an Asurion claim, but at my store, we will generally fix the phone unless the we don't have the part to do so. We try to take care of the customer as much as possible.
Click to expand...
Click to collapse
I'm about to take my chances in having my wife's SGS3 fixed. She has a slight crack that goes through the center of the glass. It's not shattered by any means, but I more or less assumed that the phone being 3 months old, it would be covered by warranty. I do have TEP on it though.
Th3ArCh0n said:
We try to take care of the customer as much as possible.
Click to expand...
Click to collapse
Thanks for doing that. I was turned away from my local Sprint store for having a shattered screen on my Evo 4G. The "greeter" took one look at it and wouldn't give me the time of day - didn't even offer to fix me up with a new phone. I was off contract and he might have made a sale that day. Instead, his attitude convinced me to buy my new LGOG straight from Sprint instead of through him.
Thanks for providing good customer service - I only wish I lived in GR near you!!!
tduck said:
Thanks for doing that. I was turned away from my local Sprint store for having a shattered screen on my Evo 4G. The "greeter" took one look at it and wouldn't give me the time of day - didn't even offer to fix me up with a new phone. I was off contract and he might have made a sale that day. Instead, his attitude convinced me to buy my new LGOG straight from Sprint instead of through him.
Thanks for providing good customer service - I only wish I lived in GR near you!!!
Click to expand...
Click to collapse
I am sure he feels bad for missing out on an upgrade that would have paid him 4 bucks. Scratch that, when you gave him a bad survey score for making you buy a phone when yours was "repairable" he would have lost money anyway. He really missed out.
Sent from my SPH-L900 using xda premium
I purchased a Brand New LG Optimus G on Ebay and was offered the GeekSquad Warranty for 2 years for $80.99 and want to know what you guys think about using that instead of Sprint's TEP. They also offer another option that includes accidental spills and drops for $189 I think which is still cheaper than TEP.
What do you guys think?
BlessedTalent said:
I purchased a Brand New LG Optimus G on Ebay and was offered the GeekSquad Warranty for 2 years for $80.99 and want to know what you guys think about using that instead of Sprint's TEP. They also offer another option that includes accidental spills and drops for $189 I think which is still cheaper than TEP.
What do you guys think?
Click to expand...
Click to collapse
That 2nd option is pretty comparable to tep. The only thing tep covers that no one else does is a lost phone. Even then you still have to pay a deductible to replace the phone.
The only thing I have a question about is how the replacements and repairs are handled. I can't find on the site any where that explains if I have to send it into them via mail or if I can walk into any GeekSquad locally and have them do it there.
BlessedTalent said:
The only thing I have a question about is how the replacements and repairs are handled. I can't find on the site any where that explains if I have to send it into them via mail or if I can walk into any GeekSquad locally and have them do it there.
Click to expand...
Click to collapse
I'm assuming it's the same as the insurance Best Buy Mobile offers. When your phone needs repair they have to mail it out, but they give you a loaner phone in the mean time. It only takes them 2-3 days to get it back.
I bought my phone at best buy, I have 30 days to switch over to the geek squad protection, they make it sound superior to TEP because of no deductible
Sent from my LG-LS970 using Tapatalk 2
So Best Buy no longer does the Black Tie program or is this just another option?
BlessedTalent said:
So Best Buy no longer does the Black Tie program or is this just another option?
Click to expand...
Click to collapse
Black Tie Protection is now Geek Squad Protection... same coverage, different name.
Ok thank you for that!! I have heard some horror stories with the Black Tie insurance like being given a regular feature phone as a loner instead of something atleast comparable and being stuck with that for more than 2 weeks. Not sure I can deal with that!
They have to give you a smartphone as a loaner phone. They can't give you a feature phone as a loaner.
Sent from my GT-P3110 using xda app-developers app
asiandrg0n said:
They have to give you a smartphone as a loaner phone. They can't give you a feature phone as a loaner.
Sent from my GT-P3110 using xda app-developers app
Click to expand...
Click to collapse
They gave me a cheap flip phone. I switched to TEP because of in store repairs at all preferred retailers.
Sent from my Nexus 7 using xda premium
I've always had geek squad and I've never been upset with it I went through 6 or 7 og evos all with extreme physical damage and had a new one within 2 days lol one i turned in with a 5" nail through it from a nail gun so its well worth the $9 a month as opposed to a $50 deductable with sprint insurance
Sent from my LG-LS970 using xda app-developers app
parham.derick said:
I've always had geek squad and I've never been upset with it I went through 6 or 7 og evos all with extreme physical damage and had a new one within 2 days lol one i turned in with a 5" nail through it from a nail gun so its well worth the $9 a month as opposed to a $50 deductable with sprint insurance
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
I accidentally dropped my Optimus G and it scratched up the screen and there's a crack that formed by the three capacitive buttons and the screen and buttons won't work correctly, I have the $9.00/month GeekSquad warranty and I wonder if I can bring my phone into any Best Buy Mobile location and see if it can be repaired, anyone know if I can do that?
ksweeley said:
I accidentally dropped my Optimus G and it scratched up the screen and there's a crack that formed by the three capacitive buttons and the screen and buttons won't work correctly, I have the $9.00/month GeekSquad warranty and I wonder if I can bring my phone into any Best Buy Mobile location and see if it can be repaired, anyone know if I can do that?
Click to expand...
Click to collapse
They wont "repair" it but the will replace it, GeekSquad stopped repairing phones when it was taking 2 weeks for customers to get phones back, and instead of them handing out money to unhappy customers they decided to change it to just replacing the phone, and refurbing the other for the next customer, so it won't be the same device you sent in
parham.derick said:
They wont "repair" it but the will replace it, GeekSquad stopped repairing phones when it was taking 2 weeks for customers to get phones back, and instead of them handing out money to unhappy customers they decided to change it to just replacing the phone, and refurbing the other for the next customer, so it won't be the same device you sent in
Click to expand...
Click to collapse
So with the $9.00/month plan, if I bring my damaged Optimus G to a Best Buy Mobile store, tell them I have the $9.00/month plan and ask for a replacement Optimus G, they'll give one to me? If so, how much will the replacement cost?
I work at BESTBUY mobile and yes it is well worth it not bcuz I work there but because your phone does get replaced and you're not left without a phone. So to clarify that your phone is not repaired it is replaced. As soon as the employee processes the claim in the system the replacement phone is then cued to be shipped if early enough in the day then it will be shipped off the same day from the warehouse . If not the next day. Of course taking into consideration weekends and holidays(business days). They DONT wait to receive your damaged phone and then determine whether they should replace or not. And as for loaner phone you might not get the same device but if you have a smartphone then you'll get a comparable phone if you have a feature phone can you get a feature phone as a loaner. The point is you're not left without a WORKING phone! A person's bad experience shouldn't ruin everyone else's. Whether it is lack of training or someone dropping the ball at some point 1 unsatisfied customer in comparison to how many satisfied customers?
Sent from my SPH-L710 using xda app-developers app
ksweeley said:
So with the $9.00/month plan, if I bring my damaged Optimus G to a Best Buy Mobile store, tell them I have the $9.00/month plan and ask for a replacement Optimus G, they'll give one to me? If so, how much will the replacement cost?
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I have done this with my lgog that was cracked and no buttons would work. The replacement lgog costs you nothing. A loaner has a refundable deposit, if you need one. However I did have a problem where the person entered my repair order wrong so instead of two days it took five days. brazilrican may be able to handle it quickly, but I had to talk to a manager to prevent them from trying to send off my phone before they would send back my replacement. Also, only Best buy mobile would do it that way. Every Best Buy full store in Massachusetts required that I give up my phone before they would do anything for me. That was my personal experience. But for 9.99 a month and no fee to replace the phone, I am okay with calling around to find the manager who will help me the way I need.
http://www.squaretrade.com/best-buy-smartphone-warranty
They have better rates than bestbuy and sprint, and a lower deductible..has anyone heard of this company before? I'm like 4 days into having my note 4 and kinda thinking about insurance. bestbuy decided to impliment a protection plan identical to sprints. :/
No. But you have got me interested. Im going to call them this week and get some more info. 11 bucks a month for sprints insurance, its half the cost. One thing about insurion (or what ever their name is), i know for a fact they pay claims. Ive used them once when I dropped my droid razr maxx hd in my coffee. Had a new phone in 2 days. Not sure how reliable this one is. But Im definitely interested in knowing more. One thing that is a red flag is it has Sprints deductible at 200 bucks. Mine is 100 bucks, or at least it used to be.
Let me know what you find out. Ill do the same after I call them.
Thanks for the info. Good to know there is some competition for mobile device insurance.
AS FOR ME.....GIVE ME LIBERTY OR GIVE ME DEATH
Unfortunately with the premium phones the deductible is $200 and $300 if you lose the phone. I will be looking into this tomorrow also.
I would read the reviews on Amazon, I was all for buying through square trade... Now I am rethinking it
I actually use to sell Square Trade and use them for all my electronics (except phones because I haven't broken one yet). If you read the comments you'll see that they're 5 star rated on Amazon and have an A+ rating with the BBB as well as numerous awards for customer service. They're totally worth it though I'm not familiar with their phone policies, I only TV, computer, and tablet warranties.
I do know that if you intend on keeping the phone for the full two years you can just buy the insurance instead of doing monthly installments. In the end it saves you around 50% give or take.
If you want more info call them or go in to a TigerDirect, they sell them there. You can get a device anywhere and buy the Square Trade at Tiger, just make sure to tell them you saw the online price and it was cheaper, it'll knock down the price.
Squaretrade is about the same as any warranty, customer service is ok, once you speak to a supervisor. Most lower reps don't know what they are talking about, when my note 3 screen cracked they replaced it with a new phone from amazon, but I was told that was a one time deal. Otherwise it is "gently used" or open box items. I paid 89 for two years with them, but I am also paying 13 a month with sprint and will probably stick with sprint unless Squaretrade does that again. Only recommend them if you don't want to shell out a monthly payment with sprint
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Have we found out anything else regarding squaretrade? I haven't had a chance to call them at all but I'm thinking of just going with best buys insurance, even if the deductible is crazy high. ..
I have SquareTrade on both of my tablets but fortunately I never used the policy... I would insure my phone with them but they don't cover theft or loss like Sprint does.
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Come on guys, Google is your friend! Squaretrade is either $5 a month or $99 for two years. They don't cover loss or theft and their deductible is $75. Across the board they're more affordable than everyone else. You can also get it on any device at any time, you just have to prove it's working I guess.
http://www.squaretrade.com/smartphone-warranty
I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.
DarkManX4lf said:
I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.
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Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.
I've used squaretrade for years, they're a good route to take, but as with any contract, be sure to read the terms and understand what you're reading.
Patch7 said:
Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.
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Yep I know. That's why I said "some times with a new device".
Soooo, I'm trying to decide on what insurance to use for my pixel xl 2. I currently have full coverage through Verizon, which covers literally everything, including loss and theft, but it's $11 a month and my s7 edge has a $170 deductible... Also, I bought the xl 2 from Google, if something happens to it, Verizon will cover it and replace it, BUT, I'm pretty positive I'll end up with a Verizon model with a locked bootloader.
Soooo. I'd like to know what other options there are? The coverage from Google is half the price, but does NOT cover loss or theft. The deductible is a lot less at $100 though.
I had insurance for an iPhone I had (I know, I know...) through Best Buy, but it was $15 per month, and when my phone did break, they told me 45 days at least for a replacement! After a lot of *****ing lol, I got one in less than a week though. But, that's a lot of money. So, what are you using? What do they cover? How much, and what's the deductible?
Please and thanks!
gettinwicked said:
Soooo, I'm trying to decide on what insurance to use for my pixel xl 2. I currently have full coverage through Verizon, which covers literally everything, including loss and theft, but it's $11 a month and my s7 edge has a $170 deductible... Also, I bought the xl 2 from Google, if something happens to it, Verizon will cover it and replace it, BUT, I'm pretty positive I'll end up with a Verizon model with a locked bootloader.
Soooo. I'd like to know what other options there are? The coverage from Google is half the price, but does NOT cover loss or theft. The deductible is a lot less at $100 though.
I had insurance for an iPhone I had (I know, I know...) through Best Buy, but it was $15 per month, and when my phone did break, they told me 45 days at least for a replacement! After a lot of *****ing lol, I got one in less than a week though. But, that's a lot of money. So, what are you using? What do they cover? How much, and what's the deductible?
Please and thanks!
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Try square trade. I had Google insurance for the first pixel and had to pay full price for a replacement. It's changed since then.
Sent from my MHA-L29 using Tapatalk
The only third party, non-carrier version I know that covers loss from theft is Worth Ave Group. I have a policy with them for my OG Pixel, but thankfully have never actually had to use it, so I can't comment beyond that.
https://www.worthavegroup.com/
Thanks all!
resonantentropy said:
The only third party, non-carrier version I know that covers loss from theft is Worth Ave Group. I have a policy with them for my OG Pixel, but thankfully have never actually had to use it, so I can't comment beyond that.
https://www.worthavegroup.com/
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Wow, these guys are awesome! I hope they don't try to pull BS though and not pay like some companies do, it's way cheaper than any other I've seen, almost too good to be true. It's like $8 per month for a 1 year plan, cheaper for 2 (you have to pay all up front I think), and it covers EVERYTHING, with only a $50 deductible. When my phone arrives tomorrow, I'm grabbing a policy.
Thanks a ton!
Wow, so, not getting Worth Ave after all. I read a lot of reviews on their FB page, and damn, no way. One person had a mechanical failure on his laptop, which they say they cover, but was told that they do NOT cover that, and wouldn't pay. Another person had her phone stolen, which they cover, but tried to say they didn't think it was likely stolen, so they wouldn't pay. Another yet, said she had to send in her phone to be inspected to decide whether to pay or not. Sounds like a scam to me. Nope. Thanks for the suggestion though. I would definitely be careful with them!
I had them. My phone stopped working overnight after a thunderstorm, so I thought it a surge. They wanted proof of the surge. How could I do that? I won't use them for this phone. Good thing Google covered it.
Sent from my Samsung Chromebook Pro using Tapatalk
I've used Upsie in the past. I haven't had to file a claim but they seem to have good response.
I ordered my Pixel 2 XL on launch and completely forgotten to add insurance lol. So I'm also looking for 3rd party insurance. I bought insurance on my current Pixel XL on launch day and thankfully haven't had to use it.
Sent from my Pixel XL using Tapatalk
branshaw09 said:
I've used Upsie in the past. I haven't had to file a claim but they seem to have good response.
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Meh, the reviews are VERY mixed. A lot of people have had to wait 30 days for final approval. Many have had to take their devices to repair shops and pay before getting anything from them, one person never got paid. I think I'll pass... Thanks though!
mrwicked said:
I ordered my Pixel 2 XL on launch and completely forgotten to add insurance lol. So I'm also looking for 3rd party insurance. I bought insurance on my current Pixel XL on launch day and thankfully haven't had to use it.
Sent from my Pixel XL using Tapatalk
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Me too! I didn't even think about it. I clicked like hell through everything though lol. I'm going to either stick with my full coverage through Verizon, or go with Square Trade. My problem now is that Verizon covers EVERYTHING. Loss, theft, everything. But, $170 deductible, and I would get a locked Verizon Pixel for a replacement. With Square Trade, the deductible is a little less, and I would get another unlocked Pixel, but they do not cover loss or theft. I've only ever lost one phone, and had one stolen. That was back in the pre-smartphone-Nokia days. BUT, as soon as I don't have that coverage, it will probably happen... Not really sure what to do here.
Is square trade any good? Can't seem to find unbiased reviews on them for some reason. Do they try to deny claims?
What about geek squad? Looks like they do $7.99 a month for regular protection and 10.99 with theft protection.I need to find something as my XL 2 arrives tomorrow. My case hasn't even shipped yet ugh
mrwicked said:
What about geek squad? Looks like they do $7.99 a month for regular protection and 10.99 with theft protection.I need to find something as my XL 2 arrives tomorrow. My case hasn't even shipped yet ugh
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$200 per replacement with them. You also have to pay a year up front. No month to month.
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danon.brown said:
$200 per replacement with them. You also have to pay a year up front. No month to month.
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True. Looks like it will be square trade for me!
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