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Hello,
I recently installed the newest rom on my phone, and it is fantastic, however I'm having an issue installing the google music app (so I can stream from the google servers).
I keep getting the error
"Package file was not signed correctly. Uninstall the previous copy of the app and try again."
I don't have any other versions of google music in the application list in settings, or titanium backup. I also checked the /system/app folder and the google app isn't there from what I can tell.
I tried manually removing the "music" app (which was musicplayer.apk) but that didn't help either.
I've cleared all market data.
Did anyone else have this issue or know a solution? This is a must have app for me, and I really like this fast rom and want to keep it.
Thanks,
Austin
I think the really amazing thing would be to see the Google Music app actually work correctly on our phones in the first place.
I've tried it, on several different roms, and it always has the same problem.
I use it strictly for my local mp3 collection. I set it to shuffle, let it play, turn off the screen (or let it time out, whatever works), and after that song plays, the player stops. If I turn the screen on again, it starts playing the next song, but this is far from correct behavior.
So, I don't know if there's an app that will let you play your Google cloud-based music that isn't the official Music app, but if there is, I'd use that instead.
Sorry, that's just my two cents. I know it's not really helpful.
You might check to see if there is an associated .so file in /system/lib, but that starts to get into dangerous territory.
Hmm... I've got the same rom on my phone and it's working fine. Have you tried finding an apk and installing directly from it? Might be something else going on.
What
Sent from my SGH-T989 using xda premium
I actually just backed everything with titanium backup then wiped everything then reinstalled and I have the app now. I think the app was originally there just not in the applications list. I didn't see it in the apps folder when I looked with root explorer.Thanks for the replies though.
Been searching a solution with no luck. When I try to update, or download new apps, I get an error for the google play store saying "APP NAME" could not be downloaded due to an error. (963). I have tried removing my google account and clearing cache in TWRP then readding my google account, but it still doesn't work. Any help would be appreciated.
I'm in the same boat with no real solution yet,... I'm working on it though. Tried clearing cache and reinstalling rom to no avail.
If you say you reflashed and it still didn't work try a full format. The problem could also lie in your account. Try your account in another phone (if available) or try creating a new account. Also it's strange that no mention of this error (963) can be found anywhere
I just started getting this error very annoying. Running stock, not rooted, htc one m8
Sent from my HTC6525LVW using Tapatalk
I'm having same issue I can't download or update from the play store. I'm on an htc one m8 rooted s off running latest bad boyz rom. I never had the problem before til after I updated the Rom.
I'm getting this error too.
Is there any fix for that ?
I've also been getting this silly error lately. Seems that the connection keeps dropping the whole time and it constantly re-downloads the app/update. Just to have it throw out the error after a while.
I've got the updates to download eventually, after uninstalling the Google Play updates form apps in settings. After that it removed the generic Google Play icon from desktop/app drawer and replaced it with vendor.android.etcetc. At which point I could download the update fine but as soon as it started to install the entire Google Play crashed. It did this 3 times though, afterwards it installed the update fine and for some reason even the "Google Play" icon is back at homescreen/app drawer.
Don't know if it's a feasible solution but it worked for me to do updates. Seems like only HTC One m8 specific problem for now? I ran the updates at the same time from 4 devices(Galaxy S6 Edge, Note 10.1 tablet and a local carrier made android phone(cheapy in other words)). It worked on all of them except the HTC One M8.
BerndM14 said:
I've also been getting this silly error lately. Seems that the connection keeps dropping the whole time and it constantly re-downloads the app/update. Just to have it throw out the error after a while.
I've got the updates to download eventually, after uninstalling the Google Play updates form apps in settings. After that it removed the generic Google Play icon from desktop/app drawer and replaced it with vendor.android.etcetc. At which point I could download the update fine but as soon as it started to install the entire Google Play crashed. It did this 3 times though, afterwards it installed the update fine and for some reason even the "Google Play" icon is back at homescreen/app drawer.
Don't know if it's a feasible solution but it worked for me to do updates. Seems like only HTC One m8 specific problem for now? I ran the updates at the same time from 4 devices(Galaxy S6 Edge, Note 10.1 tablet and a local carrier made android phone(cheapy in other words)). It worked on all of them except the HTC One M8.
Click to expand...
Click to collapse
You had the problem on 4 devices with the same Google account connected?? Have you tried switching to another Google account? Or have two added and changing the account?
I had this last night. I fixed it by uninstalling the updates to Play Store and clearing it's data/cache.
As an aside I had updated Play Store from APKMIRROR prior to this problem.
TwinAdk said:
You had the problem on 4 devices with the same Google account connected?? Have you tried switching to another Google account? Or have two added and changing the account?
Click to expand...
Click to collapse
No, I said it seems like it might only be a HTC One M8 specific problem. I ran the same update on 4 devices(For a game) and the only one that had the error was my HTC One M8, all of the other devices updated all their various updates without any problems at all.
4 Devices, 4 different Google accounts. Only the M8 had error when updating.
Though by the looks of the post by Chris it seems that uninstalling the Google Playstore updates worked for him as well. Don't know if it might be a problem that crept in with the latest updates to M8 devices for Play store, but even if that is the case then I don't know why there aren't more people complaining about the same issue.
Just started having this particular problem as well. Had a similar issue earlier on but with a different error code and if I restarted my phone, I could download apps again no problem. Now, the only way for me to fix the problem is by uninstalling the updates to the Play Store. Wonder what the issue is.
Just trouble shooting here but, what kind of apps has everyone been having this problem with? I've only tried to download games recently and continue to have this problem. Every now and then one works. Gonna try some other kind of apps now and report back.
I'm also having trouble with the same error code. :/ I uninstalled an app and tried to reinstall it and this error code came up. I'm pretty sure last night several apps updated just fine though, so it's very strange. I'm just trying to download a free game that I haven't really had any trouble with before. I'm also on a m8. Clearing the search history and turning off WiFi didn't work.
Sorry to sound like a noob, but a couple people mentioned uninstalling the latest Google play store update but I have no idea how to go about doing this. Any help with that would be appreciated.
Update: Got it working again. I uninstalled the latest play store updates, opened it back up, got a different error code (906). Cleared the cache, uninstalled, opened back up and then it worked. Don't really know why.
Hi,
I had the same problem, too with my HTC One M8 (on Android Revolution HD 41.0). Uninstalling the Play Store Updates eventually worked for me. Though, for some reason I had to uninstall them twice. The reason could have been that at the first time, I had stopped the Play Store App previous to uninstalling the updates (only at the second time, when I didn't stop the app beforehand, a seperate uninstalling screen popped up).
Cheers
Update: It seems that it only worked for a short time. I could only install one app(which definetly didn't work beforehand) after about 15 minutes I tried to install another app which didn't work; however, when I repeatedly uninstalled the Play Store updates I could install the second app as well. Maybe the Play Store silently installed some updates in the meantime!? :/
Does anyone know how to prevent the Play Store from installing updates of itself automatically until the whole issue is fixed?
I have the same problem from today ,witch I think come from that I updated Google Play Service.
My fix
The way I fixed it was by deleting the files already downloaded (they accumulate after failed download to big amounts of memory) in ''HTC One_M8\Internal storage\Android\obb'' (you might want to delete updates from your Play Store app as well just in case).
name of the folder you want to delete might be hard to find but easy way to find it is by searching for the name of the publisher of the app you are trying to delete which you can find in play store on the app's page
hope it helps, good luck
I've uninstallled Google play store updates and cleared the cache, it is now fixed
error 936
I thing I found the problem. Some app put information on SD card. I remove the app information on SD card (move dack to internal Memory). Then I download the update. The update OK,no problem.
Dan the wolf said:
I thing I found the problem. Some app put information on SD card. I remove the app information on SD card (move dack to internal Memory). Then I download the update. The update OK,no problem.
Click to expand...
Click to collapse
You are absolutely right!
I have experienced this weird issue after moving to SD a lot of apps. So to sort it out it is necessary to uninstall and then install the each app from the playstore or just move them back to the internal storage before updating.
Whenever I try to download apps from Google Play, it freezes in certain percentage. Then I clear cache in Google play app and Google services framework, it works good. Is there any solution to download without any interruptions?
I am getting the same problems, along with texts sticking at "sending" and after clearing data and messing with these two apps I can get them to work right. Have you disabled any apps or made any mods? I am rooted and have only disabled VZ apps like Message+, Cloud, Support & Protection. And modified the xml file to give write access to the external sdcard.
Sent from my VS986 using Tapatalk
shag_on_e said:
I am getting the same problems, along with texts sticking at "sending" and after clearing data and messing with these two apps I can get them to work right. Have you disabled any apps or made any mods? I am rooted and have only disabled VZ apps like Message+, Cloud, Support & Protection. And modified the xml file to give write access to the external sdcard.
Sent from my VS986 using Tapatalk
Click to expand...
Click to collapse
There is probably something interfering. I had this com.tmobile.pr.adapt just screwing with everything to where i couldn't even download titanium to freeze it. If you have su installed try to disable su in app and see if your getting those errors. If not just re enable su.
I didn't rooted my mobile and not disabled any apps. How to solve it.
shag_on_e said:
I am getting the same problems, along with texts sticking at "sending" and after clearing data and messing with these two apps I can get them to work right. Have you disabled any apps or made any mods? I am rooted and have only disabled VZ apps like Message+, Cloud, Support & Protection. And modified the xml file to give write access to the external sdcard.
Sent from my VS986 using Tapatalk
Click to expand...
Click to collapse
tpanneer said:
Whenever I try to download apps from Google Play, it freezes in certain percentage. Then I clear cache in Google play app and Google services framework, it works good. Is there any solution to download without any interruptions?
Click to expand...
Click to collapse
I am having these same issues. I have a Verizon G4, running stock Android 5.1. No mods, just disabled a few apps (Caller Name ID, Music, Music, NFL Mobile, Slacker Radio, and ThinkFree Viewer)
Whenever I try to update an app, it stops at a certain point, and the downloading arrow notification icon disappears, too. If i open up the "recent apps" window and swipe away Google Play store, the download arrow notification icon reappears and the app usually finishes downloading. Can't find any other fix for this
Also, I have been getting the issue with my text messages just STOPPING. a few times a day, it I just stop getting any and I can't send any. If I reboot, they usually start up again about 10 minutes later, but then will stop at some point as well. It's really frustrating. And, this seems to almost always happen at my home only. I took 2 trips out of town recently and texts worked fine both times. Within 5 minutes of stepping into my house, texts stop again. Verizon is looking into this, but I don't have much faith in them
i have the same problem, but it looks like when uninstalling xposed play store works normally again.
this is strange because the same setup was working for several days without any troubles.
also my alarm app "Alarm Clock Xtreme" stopped ringing and i had to use another alarm app.
maybe the new greenify beta update is the reason? the problems began somewhere around this update.
Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.
My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?
I never found a solution. My phone is sitting on my desk waiting to be used again. I thought that I would for sure be able to reinstall a non-damaged APK for the contacts application on the fire phone, but I haven't found a way. There has to be a way of fixing this issue without doing a clean install.
How to fix Crashing System Apps on your Amazon Fire Phone
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"
AndroidWelcome said:
My Fire Phone has the same issue. It start doing it a few weeks ago. It seemed like it was only apps that have some relationship to Contact data. WhatsApp, all contact apps, all phone apps, dialer apps, etc.
I ended up reseting the phone and starting from scratch. The issue seemed to be fixed. Today I use the phone in the morning, and it was fine. I pick it up to use some hours later, and the default launcher (Arrow Launcher) would crash every two seconds. I had to uninstall it from the OS Settings, and then pick another launcher. The other launchers are fine, but it was back to the same old story... opening any app that has a relationship to contacts data crashes.
Did you ever find a solution or a cause?
Click to expand...
Click to collapse
I figured out how to fix this issue with the help of the amazon customer support team. I created a short video on youtube which should be able to help. Video can be found by googling "How to fix Crashing System Apps on your Amazon Fire Phone" or by copying and pasting the following link without quotes "bit.ly/2vSKcYn"
In the settings menu in manage applications switch to all applications and look for content management services application. Open ot and clear the cache and the data. I think the problem will be solved.
Found a solution ??
Ztcc said:
Not sure what has happened (there haven't been any OTA updates), but my device crashes anytime I open things like Phone, Messenger, Contacts, and a few apps that integrate with those services and some that do not. I am on official with no root and changed nothing since my last time using it. Is anyone else having these random issues? Really not wanting to factory reset this thing.
Click to expand...
Click to collapse
Dear... I had same issue....
But finally I have found a crazy solution.... that is "uninstall all Fire Phone Updates" and at the end clear and clear data and force stop " content management services"
Hold power button for at least 40 sec.... after rebooting you phone gonna be fixed...
Sorry for bad English....?
100% smoothly working... let's kick the problems???
Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!
Anyhuman86 said:
Doesn't work. I'm having the exact same issue. Tried all solutions here but they did not work. On the last solution though, how do you uninstall all fire phone updates?? Thanks!
Click to expand...
Click to collapse
Dude.. Simply go the settings . Click on application then manage applications, select filter "downloaded".. then you will see system downloaded applications... click on every single system app nd uninstall updates... After all, being system uninstalled updates, again chose filter to "All" then search for "content management services" click on it... do clear cache, clear data, and force stop... now hold power+vol down button for at least 40 seconds... problem fixed
That fix didn't work for me. Anyone else have any ideas?
Maybe it is DIGITS? or iCloud sync?
I had the same problem, and the instructions above did not fix the situation for me, either, at least after just a couple of tries. However, I have 2 Fire Phones, and the other one was fine when I booted it from a month-long (or more) slumber. Then I did a few things to update it a bit and then it was also not fine, so something recent is causing the problem. But I do not know which of the "few things" messed up the 2nd phone. Maybe just being connected to the internet for a few minutes after a new boot from having been off for a while. I did not try to fix Phone 2 because clearing the data for Content Management Service will mess up all my app organization, removing them from folders, which is a huge pain to reorganize (well over 100 apps).
UPDATE: I shortened my long post. I had suspected either T-Mobile DIGITS or iCloud CardDav sync issue, or some other process that writes to the content management cache/data with each boot (since those processes launch with each boot), which I thought was why the fix did not immediately work on my phone. But now I think I figured it out. I made a new post since I can't edit the title of this one. But neither DIGITS nor iCloud was causing the issue. Sorry for so many "trouble-shooting" posts. I was thinking maybe others with crashes are using the same apps I suspected.
Android bug is the issue; need to delete a few apps
I think I figured out one issue which can cause this problem, which is not really a Fire Phone problem but an Android problem, at least with older version of Android and its Fire OS derivative. If you google the issue without restricting to Fire Phone, you'll see this is a common problem.
The issue is having too many apps installed -- even if you have plenty of space for them. I'm going from memory (too lazy to search again) but it seems android has a numbering system for the services within apps, but the numbering system has finite available numbers, so if you have too many apps (say, over 100 like I did), especially ones that use numerous services (and therefore numerous spots within the numbering system), then the OS can't handle that. So the solution is to delete some of your apps. Some apps will have a bigger impact than others.
So, this was the reason why one of the earlier posters said it fixed the issue when deleting "updates" to system apps. These updates are usually new installs that are used instead of the app that came with the phone which is "inactivated," so they take up spots within the numbering system just like any new install. But it actually does not matter which particular app you delete, so just delete ones you don't use.
Also, this was the reason why my Fire Phone 2, like my Fire Phone 1, went bad shortly after I booted it and did some stuff to it. That stuff was to "sync" my setup with Fire Phone 1, since I keep the two almost the same. I install almost the same apps and organize them the same way, so if a phone breaks or I don't have time to charge the battery, I can just swap in my SIM to a working phone and it is up-to-date and ready to go. Perfect backup system. But this means they were both similarly maxed out with apps, and when I added a few more to Phone 2, it developed the same issue. I believe I updated Outlook from Amazon App Store, and OneDrive from Google Play Store (I think I had installed OneDrive from Amazon store but it is no longer available there). And I added a couple of other apps in addition, like Microsoft Translator; nothing with contact links. So, not major changes.
Problem is, even if you uninstall a bunch of software, you'll still need to clear the data from Content Management Services, following the instructions in the YouTube vid posted earlier. Which is a pain if you have a lot of apps, because you have to organize them fresh.
UPDATE: My issue was not yet really fixed. While trouble shooting, I disabled Contacts Storage, and that actually prevents crashes even before deleting the excess apps. (It then seems to disappear from the list of apps but actually it is there: Need to scroll to the very bottom of the long applications list.) Re-enabling Contacts Storage brings back the crashes. But then I cleared its cash/data and force quit, and cleared just the cache (not data) in Content Management Services, and did the long press on the power button. Now it seems to be fixed.
So, it seems Contacts Storage was an important culprit.
I still love the Fire Phone but I'm stunned at how buggy Android is (or was, back in 4.4).
Maybe a Telegram or Vonage update initiated the problem
I was able to fix my 2nd Fire Phone without clearing data from Content Management Services (I did clear cache and force quit, then long press power). And before that I also cleared Contacts Storage and force quit. This was super nice because I did not have to organize all my apps from scratch.
However, my first try of the above did not fix. I then deleted Telegram and Vonage, and then repeated the above procedures, and now my 2nd phone is fixed too.
I had also deleted Telegram and Vonage from Fire 1 when I was culling apps, so now I'm wondering if one of those was the issue that messed things up. I've had them on my phones for a long time but did recent updates on Google Play Store. I do not use these apps but have them just in case an acquaintance prefers them for messaging, but maybe an initial launch and setup has some associated process launch on each boot.
So now I'm not sure what caused my problem; an app update or too many apps or a combination of the two??
I'm thinking it is not a good idea to install calling apps on the Fire. It had its own version of Skype and so maybe calling apps need to be somehow adjusted for Fire OS. (And Skype on Fire Phone is no longer officially supported, even though Android 4.4 is.)
UPDATE: Reinstalling Telegram does not reproduce the issue. And in addition to Telegram and Vonage, I had removed some other apps. I did not retest with Vonage but Telegram is definitely NOT the issue. At least the version that's in Play Store as of this Edit, which is July 8 2018.
It is Microsoft OneDrive that's causing the issue
I figured out the issue, at least in my case. The newest version of Microsoft OneDrive from Google Play Store is causing the problem. It is version 4.15, from Sept 2017, but I take a while to update apps from Play Store sometimes, and so it wasn't causing an issue until I recently updated it. I can reproduce the issue. The app has other weird problems like its icon disappearing. Also, the version from Amazon App Store no longer shows up (but it tries to "update" my Google Play version since the version numbers don't match). That version now fails to install, so it is probably missing from Amazon servers. Anyway, if I download latest from Google Play, it does not cause the issue until I launch and sign in. Then Contacts and Phone will crash. Then when I first clear all its data and then uninstall, the Phone and Contacts no longer crash. OneDrive permissions includes contacts, so it does something to contacts data that causes Contacts and stuff using it to crash. I hope Microsoft will fix this and put OneDrive back in Amazon Store, because OneNote needs it. I had both OneNote and OneDrive from Play Store because the Amazon App Store versions were both older. But both are now missing when I search the Amazon App Store with my phone. So these Microsoft apps are no good on Fire Phone (and maybe other Fire OS?) for the time being.
It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.
Luca7007 said:
It' enough to disable Contact Storage app to stop Dialer from crashing. So now we have dialer with no contacts and history I Hope someone will resolve this issue.
Click to expand...
Click to collapse
I think the issue is in part too many apps for this version of Android, especially bigger ones with numerous processes. AND communication apps from Google Play Store that launch automatically upon reboot and write to contacts.
I finally have both phones working nicely. I just backed up and then deleted a bunch of apps that I was not using. But that alone may not have been my biggest issue. It seems that at least the newest versions of communication apps from Google Play Store cause this problem, even after I had culled my apps. For example Signal seems to have caused the problem, but for some reason only if I was using the CardDav-sync app (to sync my iCloud contacts). Once I uninstalled Signal, all is working fine. I have my contacts synced from iCloud now, and nothing is crashing. So it is not simply a high app count issue, though maybe it is a combination of problems.
Anyway, you do not have to disable Contacts Storage to use your phone. I did not even need to long-press (soft reset) or clear cache for Content Management Services. I just uninstalled Signal, then cleared cache and data for Contacts Storage and then did a regular restart, and the Phone app and Contacts are no longer crashing.
So, with the recent update to Wear OS on my mobile phone I have found that I wasn't receiving notifications any more. I figured it was something to do with app referencing to the old Android wear instead of the newer Wear OS app on my phone. I reset my phone/watch and from that point it all went horribly wrong. I could no longer transfer apps to my watch (Strava, Keep, Spotify, etc) and notifications would not appear on my device.
THE FIX
1) Remove the Wear OS app from your phone and download Android Wear from UpToDown.com.
2) Download the most recently archived version (2.7.0.177669439) and install it (Enable Unknown sources in settings).
3) Open the Play Store app and go to "My Apps and Games" and find the "Wear OS" app update and open the app store page. Select the triple dot menu from the top right of the screen and uncheck "Enable auto-update".
4) Pair your phone and watch again, giving some time for all apps to sync and reinstall.
I've only just completed this myself and so far everything is starting to come back up on my watch like before. You may need to go into settings and tell the app to resync all apps to watch again, but hopefully this has fixed any issues people are having of late like I have been.
Happy trails!
Did you get constant FC messages?
Sent from my Sony Xperia XZ1 using XDA Labs
I wasn't getting any notifications on my watch. So I tried wiping my watch and setting it up again and found it would never sync apps back to the watch. So I rolled back to using Android wear which immediately fixed the issue of the apps not syncing. A positive side effect of doing so allowed me to get notifications again.
I did that and now I have notifications but apps don't syncing. During parring it hangs on ninth app and goes to the main screen. Resync all apps don't work
Same problem here, fresh install and my watch is missing almost all installed apps : keep is present bu not working, google map is missing, ...
Thanks worked for me....not using lates release seem to fix the issue
Doesn´t work for me. Android Wear app FC on XZ1 Compact.