Develop Bugs

[Q] Netflix keeps signing me out

I don't use Netflix very often on the AFTV, but sometimes when I run the app I have to sign in again.
I have Netflix on a few other devices and only have this problem on the Fire TV.
Not sure if this happens when I don't use Netflix for a while or maybe when the Fire TV is rebooted?
It's really annoying!!
Anyone else with the same problem?

Seems to happen to me as well from time to time. Not sure the cause.

The closest reason I can find is either a reboot or force close of the app, but even then it still seems random as to whether it does it or not.
I've also had this issue on an lg bd player so it's not unique to the fire tv.

I have this happen as well and always suspected it was related to USB for power but haven't test out my theory. Are you using USB or wall plug to power FireTV stick?

mr3p said:
I have this happen as well and always suspected it was related to USB for power but haven't test out my theory. Are you using USB or wall plug to power FireTV stick?
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I'm using a FireTV not a Stick.
I've done a some testing and can't get it to sign me out, have rebooted FireTV and was still signed in, so I'm not sure what triggers it.

helicon9 said:
I'm using a FireTV not a Stick.
I've done a some testing and can't get it to sign me out, have rebooted FireTV and was still signed in, so I'm not sure what triggers it.
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This is a fix I used to help with "Netflix unable to play this title" issue. It worked for 3 days and then came back BUT I was also experiencing your sign out problem (at an extremely annoying frequency!) And since doing this it hasn't happened yet (about 5 days)
1. Go to manage applications<Amazon video and press clear data 3 times. Yes 3 times because apparently 1 and 2 don't get it done.
2. Unplug aftv, wait 10 seconds, plug it back in
That made it better for me and some others. At the very least it doesn't try your patience as much. Having to perform this once or twice a week is better than signing into Netflix 3 or 4 times daily. Hope it works for you...
Out of curiosity, do you know what firmware you're running? Rooted or not? Thanks.

KLit75 said:
This is a fix I used to help with "Netflix unable to play this title" issue. It worked for 3 days and then came back BUT I was also experiencing your sign out problem (at an extremely annoying frequency!) And since doing this it hasn't happened yet (about 5 days)
1. Go to manage applications<Amazon video and press clear data 3 times. Yes 3 times because apparently 1 and 2 don't get it done.
2. Unplug aftv, wait 10 seconds, plug it back in
That made it better for me and some others. At the very least it doesn't try your patience as much. Having to perform this once or twice a week is better than signing into Netflix 3 or 4 times daily. Hope it works for you...
Out of curiosity, do you know what firmware you're running? Rooted or not? Thanks.
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Click to collapse
Will try this this evening, but this is still strange.
Why do we have to do this on the Amazon Video app and not Netflix?!? It sounds awful but if it worked for you, maybe it will for me also
About the USB power, I have the Mission Cables MC9E that has a battery that keeps output voltage constant while in use as my stock USB ports are not enough for powering the FireTV Stick and didn't wanted to use the wall power.
Unfortunately the USB ports is my tv does not give power if tv is turned off, so the battery charges only o if tv is on.
I have been out for a week from home and just returned yesterday and in these days I unplugged all my electronic devices and my tv as well.
Now that I'm back, I plugged everything in and Berkley
Netflix was logged off. I thought was normal as everything was unplugged so I just logged in again without thinning about any issue.
It's still annoying as for example Amazon Video it was still logged in, and wished was the same for Netflix.
Getting to the point, yesterday I used Netflix and tv for less then an hour, then this morning noticed that Netflix was logged out again.
I thought was the battery that was not enough charged to keep some power to the stick, and then watched the tv for another quite hour.
Then this afternoon I turned it on again and Netflix was again logged off.
I'm doubting that the battery doesn't have enough time of power for getting charged, meaning that the Fire stick doesn't get power while turned off and it loses Netflix sinc or something related to is log maintenance.
I'll try to use the wall power for a while and let you know also this.
In case, it would mean that the FireTV Stick must not be far away from power for too long periods so to keep Netflix logging.
I say "must not be far away from power for too long" as if I mica the Fire stick from one tv to another unplugging it completely from power, it keeps Netflix logged!!
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AFTV has to be reset daily to output video

Has anyone seen this? It started a few weeks ago.
I use the AFTV at night.. I turn on the TV which is connected via HDMI. The TV will just be a blue screen. The power light on the AFTV will be off.. I can hit a button on the remote, and the power light will come on.. but still no video.. Nothing I can do will kick the AFTV to get it to show video until I unplug power and restart it.
From there, it will operate just fine.. until it sits idle for too long, the power management kicks in, and it wont wake up again.. back to the cycle..
I poked around the settings etc.. I didnt see anything related to sleep mode.. I have screensaver turned off.
Very strange..
Ideas anyone?

mscroggins said:
Has anyone seen this? It started a few weeks ago.
I use the AFTV at night.. I turn on the TV which is connected via HDMI. The TV will just be a blue screen. The power light on the AFTV will be off.. I can hit a button on the remote, and the power light will come on.. but still no video.. Nothing I can do will kick the AFTV to get it to show video until I unplug power and restart it.
From there, it will operate just fine.. until it sits idle for too long, the power management kicks in, and it wont wake up again.. back to the cycle..
I poked around the settings etc.. I didnt see anything related to sleep mode.. I have screensaver turned off.
Very strange..
Ideas anyone?
Click to expand...
Click to collapse
If possible hook it up to another TV. I think it might be an hdmi handshake issue. If it is you can try different hdmi cables and different ports. If you dont have another tv then turn off your tv with aftv working. Wait a short time and turn on the tv. See if the issue pops up again.

KLit75 said:
If possible hook it up to another TV. I think it might be an hdmi handshake issue. If it is you can try different hdmi cables and different ports. If you dont have another tv then turn off your tv with aftv working. Wait a short time and turn on the tv. See if the issue pops up again.
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I think you are on to it. I did some more testing.. Last night I got the blue screen on the TV.. Instead of powering down the AFTV, I unplugged and re-plugged the HDMI and video came in. Its strange this suddenly started happening.. I am not sure what I can do about it.

mscroggins said:
I think you are on to it. I did some more testing.. Last night I got the blue screen on Instead of powering down the AFTV, I unplugged and re-plugged the HDMI and video came in. Its strange this suddenly started happening.. I am not sure what I can do about it.
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Unusual it just started happening...are you sure you didnt switch hdmi cables or the port? Could be the latest firmware update but its doubtful because others would probably be complaining about it, and I cant think of why any update at this stage would impact cec.

KLit75 said:
Unusual it just started happening...are you sure you didnt switch hdmi cables or the port? Could be the latest firmware update but its doubtful because others would probably be complaining about it, and I cant think of why any update at this stage would impact cec.
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I agree that is very strange.. I didnt change cables or ports.. but now that I know its an HDMI issue, I will swap some cables or something and see if it makes a difference. There really isnt anything else I can do.. On the tv, switching to another hdmi and coming back doesnt help.. I have to physically unplug the hdmi and plug it back in..

This issue has to do with HDCP and started with the 51.1.6.1 software update. See here: http://www.aftvnews.com/recent-fire-tv-software-updates-causing-blank-screen-issues-related-to-hdcp/

HDCP issues may also increase when the HDMI connection is done in a chain for e.g. with an amplifier between box and TV. The cause is often here that the amp´s do not pass through the HDCP handshake to the TV.

Calibaan said:
HDCP issues may also increase when the HDMI connection is done in a chain for e.g. with an amplifier between box and TV. The cause is often here that the amp´s do not pass through the HDCP handshake to the TV.
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I just read the thread on aftvnews. It definitely seems to be my issue. I swapped to a different cable and it appears to have fixed it. The thread thought maybe the issue was fixed with 51.1.6_3_user_516012020 .. but that is the version I have and the date for the install is Aug 20..
Anyway its a tricky issue.. I guess if you get things working.. dont touch anything !..

Unplugged HDMI and Bricked FTV2

Hi All,
I recently unplugged my AFTV2's HMDI cable and then when replugging it, i cannot get video signal back.
I try to restart, and it doesn't get past the Amazon logo. No colour logo at all. It seems bricked form unplugging the HDMI cable?
To make things worse, this is the 3rd box I have had with this problem.
Any ideas what could be causing it? It has Firestarter and KODI installed.
Thanks

Same Here
That is interesting.
About an hour ago exchanged a 3 day old Fire TV at Best Buy for a new one because of this exact behavior. I thought it was defective. It worked for a couple of days, my kid unplugged it and re-plugged it a few times because the screen had gone black, and afterwards nothing. Booted to white logo, then went straight to black screen. I could connect to it with ADB, but it would no longer output video except for the initial white amazon logo at startup.
Also was running Firestarter and Kodi, nothing else (latest firmware, no root)
b1nuzz said:
Hi All,
I recently unplugged my AFTV2's HMDI cable and then when replugging it, i cannot get video signal back.
I try to restart, and it doesn't get past the Amazon logo. No colour logo at all. It seems bricked form unplugging the HDMI cable?
To make things worse, this is the 3rd box I have had with this problem.
Any ideas what could be causing it? It has Firestarter and KODI installed.
Thanks
Click to expand...
Click to collapse

galvanash said:
That is interesting.
About an hour ago exchanged a 3 day old Fire TV at Best Buy for a new one because of this exact behavior. I thought it was defective. It worked for a couple of days, my kid unplugged it and re-plugged it a few times because the screen had gone black, and afterwards nothing. Booted to white logo, then went straight to black screen. I could connect to it with ADB, but it would no longer output video except for the initial white amazon logo at startup.
Also was running Firestarter and Kodi, nothing else (latest firmware, no root)
Click to expand...
Click to collapse
Have you tried entering recovery and doing a factory reset?
See this thread here

I got this type of behavior and in fact it was my TV just unplug it and plug it back

My set up was originally through an amp, but I now have it plugged directly in to the TV. It makes no difference.
I only unplugged it because I was trying to solve the issue where all the blacks are crushed.
Amazon help just keep saying they are faulty and will replace them, but when I push them to try and offer a better solution as to why it keeps happening, they just tell me it won't happen again.
Dull.
gazdaman. said:
Have you tried entering recovery and doing a factory reset?
See this thread here
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No matter how many times I try, and believe me, it's a lot of times, I cannot get it to activate recovery.
I also can't get it be seen with ADB. It's recognised on the network, but ADB can't connect.

Just to close this.
It was my AVR putting voltage down the HDMI and causing the unit to brick.
Nothing to do with the AFTV.
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Fire TV's downloading 6gb/day when idle

I have four Fire TV's, 2 gen 1, 2 gen 2. The FTV2's downloaded 6 gb/day while I was out of town. I had long wondered why I was using more data than I thought I was. Anyone had this problem? Is there a fix? I've disabled updates on both FTV2's.

any ideas?

how are you powering the fire tv? if plugged into a standard power socked I assume as with the fire tv stick it does not actually turn off. If powered via usb to the tv it will turn off so I assume that you are plugged into mains power and the device is still on and doing its stuff in the background thus using data. To use 6 gig i guess you was out of town for a while lol, anyway i think this is your issue and its not and error of any kind. to stop it unlplug the fire tv device when not being used

Was anything running when you left town or was it on the home page? Even if the screen saver kicks in 6gig/day is a lot.
You might want to think about making sure you fTV is in suspend every time you finish using it. The light on the front of the box should be off.

Immediately broke my Fire Stick 4k? Won't turn on.

Bought a fire stick 4k, installed kodi and xanax with kodi using a guide on the website TroyPoint.
After everything is installed, the fire stick just shuts off. No black screen, no logo, just looks exactly as if the stick isn't even plugged in other than my tv recognizes something is in the usb port. I managed to get it to turn on a couple more times by unplugging my tv and holding the power button for 30 seconds, but then the stick turned off again and hasn't turned back on at all since then.
I plugged it into my computer but nothing shows up when I hit adb devices. Tried to find any guides through Google and YouTube but I'm just stuck.
Is there a way to reset my fire stick back to factory if it won't power on at all?
I've seen mentions on this forum of using a usb hub, a thumb drive, and an otg cable. I couldn't figure out how to use those items in my situation. Is that something applicable here?

lineguy said:
Bought a fire stick 4k, installed kodi and xanax with kodi using a guide on the website TroyPoint.
After everything is installed, the fire stick just shuts off. No black screen, no logo, just looks exactly as if the stick isn't even plugged in other than my tv recognizes something is in the usb port. I managed to get it to turn on a couple more times by unplugging my tv and holding the power button for 30 seconds, but then the stick turned off again and hasn't turned back on at all since then.
I plugged it into my computer but nothing shows up when I hit adb devices. Tried to find any guides through Google and YouTube but I'm just stuck.
Is there a way to reset my fire stick back to factory if it won't power on at all?
I've seen mentions on this forum of using a usb hub, a thumb drive, and an otg cable. I couldn't figure out how to use those items in my situation. Is that something applicable here?
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Click to collapse
First thing you should do is trying another microUSB cable. If that also fails, then it might be a hardware failure.

Tried the different cable, no success. Thank you for the suggestion. I managed to get it running and did a factory reset, but it died again and the same thing is happening. Returning it.