Xperia Z1 compact service state issue - Xperia Z1 Compact Q&A, Help & Troubleshooting

Hi Admin.. may i seek for your asisstance with my z1c, i am having problem with service state issue. i cant send/recieved any text nd calls but it can connect to internet.
i tried to restart the phone plug in/out the sim and hard reset but it keeps turning back to the same issue..
hope u can guide me.
thanks

efpraim said:
Hi Admin.. may i seek for your asisstance with my z1c, i am having problem with service state issue. i cant send/recieved any text nd calls but it can connect to internet.
i tried to restart the phone plug in/out the sim and hard reset but it keeps turning back to the same issue..
hope u can guide me.
thanks
Click to expand...
Click to collapse
Call your service provider. It's not a problem with the phone.

levone1 said:
Call your service provider. It's not a problem with the phone.
Click to expand...
Click to collapse
Hi Sir,
my globe sim is perfectly running on diff. phone. actualy right now im using it with my samsung phone.

efpraim said:
Hi Sir,
my globe sim is perfectly running on diff. phone. actualy right now im using it with my samsung phone.
Click to expand...
Click to collapse
I don't know what problem the phone could have where you would be able to use Internet, but no calls or texts. I would call your service provider, and ask them to walk you through setup to activate service.
Besides that, the only things I would think would be to try different 'preferred network type' options in mobile settings, (maybe try 'global'), or flash new baseband. I always thought, though, that those things would also affect Internet, but maybe wrong...

levone1 said:
I don't know what problem the phone could have where you would be able to use Internet, but no calls or texts. I would call your service provider, and ask them to walk you through setup to activate service.
Besides that, the only things I would think would be to try different 'preferred network type' options in mobile settings, (maybe try 'global'), or flash new baseband. I always thought, though, that those things would also affect Internet, but maybe wrong...
Click to expand...
Click to collapse
Hi Sir, Its okay with diff network. but can u guide me to reflash stock rom? thanks

efpraim said:
Hi Sir, Its okay with diff network. but can u guide me to reflash stock rom? thanks
Click to expand...
Click to collapse
Install Emma - https://developer.sonymobile.com/open-devices/flash-tool/how-to-download-and-install-the-flash-tool/
Connect phone in flash mode, open Emma, and select 'apply service'...

Related

[Q] Wifi Connectivity Problem on Xperia ZL

Hi guys,
Just want to seek some help from you regarding my concerns with my ZL (c6502). The problem is that I can't connect to any network available, may it be secured (just like our network in our house) or open network. I have already tried it with our network but it seems that even if I place my phone just beside the router, it still doesn't connect. I have tried updating and repairing with SEUS but the problem still persists. Is there such a way that it can be fixed?
Hoping for your assistance. Thanks.
PS: I have this build number in my phone: 10.3.1.A.2.67
EDIT: I have tried upgrading it to 4.3 and still can't connect with networks
It wud be great if u cud write down what exactly happens when u try to connect to a network? Does it lose signal? Or does it simply says cannot connect or something like that?
Its too much strangeness in one problem.silly
The wifi problem was supposed to be done away with android 4.2( build number. 423 onwards)
control freak said:
It wud be great if u cud write down what exactly happens when u try to connect to a network? Does it lose signal? Or does it simply says cannot connect or something like that?
Its too much strangeness in one problem.silly
The wifi problem was supposed to be done away with android 4.2( build number. 423 onwards)
Click to expand...
Click to collapse
Hi Sir, it doesn't connect at all. When I'm trying to connect, it will just prompt "Connecting" and then nothing happens afterwards. "Association Rejected"
extremely sorry for this ridiculously late reply.
there appears to be some greater problem with wifi authentication process. i think u should try a factory reset.(dont frget to backup first.)
it "may" solve ur problem.
control freak said:
extremely sorry for this ridiculously late reply.
there appears to be some greater problem with wifi authentication process. i think u should try a factory reset.(dont frget to backup first.)
it "may" solve ur problem.
Click to expand...
Click to collapse
Your reply is very much appreciated, Sir. However, I already did factory reset but got no positive result
loonlekim said:
Your reply is very much appreciated, Sir. However, I already did factory reset but got no positive result
Click to expand...
Click to collapse
try wifikeep alive app on play store it worked for me
bhavstech said:
try wifikeep alive app on play store it worked for me
Click to expand...
Click to collapse
will try that sir once i have mobile data connection. Thanks!
loonlekim said:
will try that sir once i have mobile data connection. Thanks!
Click to expand...
Click to collapse
plz hit the thanks button instead
---------- Post added at 07:55 PM ---------- Previous post was at 07:51 PM ----------
loonlekim said:
Hi guys,
Just want to seek some help from you regarding my concerns with my ZL (c6502). The problem is that I can't connect to any network available, may it be secured (just like our network in our house) or open network. I have already tried it with our network but it seems that even if I place my phone just beside the router, it still doesn't connect. I have tried updating and repairing with SEUS but the problem still persists. Is there such a way that it can be fixed?
Hoping for your assistance. Thanks.
PS: I have this build number in my phone: 10.3.1.A.2.67
EDIT: I have tried upgrading it to 4.3 and still can't connect with networks
Click to expand...
Click to collapse
the problem seems to be with the firmware the soln i gave was for wifi dropping it seems somthing different now try flashing the stock ftf via flashtool of UR BASEBAND ONLY AFTER FULL WIPE AND NOT JUST UPGRADING IF PROBLEM STILL PERSISTS CONTCT SEVICE CENTRE

[Q] No Service. Data working but no Call/Text.

Hello!
I have m919 T-Mobile Galaxy s4 but I'm with other carrier (Wind Canada). I rooted the phone about a month ago, I believe, using THIS guide.
I spent yesterday in environment where I didn't had coverage for most of the day, but i haven't gotten it back yet. Sounds really weird as it might be not connected to the fact at all. I have 4G connection active, which means that I have internet, but it keeps 'searching' for service and I can't Call/Text anyone, neither I can receive calls or texts. Instead of the bar at the top showing how good coverage i have it just shows a crossed out circle icon.
I've tried reboots, keeping my phone off for 30mins without battery, taking out sim and putting it back in, changing network modes and resetting APN (all from settings panel).
Have anyone experienced something like that and how do I fix it? It was working perfectly for last couple of months and the phone didn't get any damage yesterday neither.
P.S Did the the regular factory reset (don't know if it affects rooting) but it didn't change anything. =
I have same problem.
Did you solve it? and how?
Haven't solved it, that was the whole point of my post!
kokozaurs said:
Haven't solved it, that was the whole point of my post!
Click to expand...
Click to collapse
Never had this happen to me. Data works off your signal, something is wickedly wrong. I'd flash the modem again if you are on 4.2.2 bootloader (doesn't matter which rom or android version). If that fails, go intonrecovery, wipe cache, wipe dalvik cache, and wipe data. If that fails, backup your data and Odin flash back to 100% stock. If that fails, more than likely your /efs folder was corrupted.
Sent from my SGH-M919 using XDA Premium 4 mobile app
Please don't create multi thread on the same topic
xdapowerapps said:
Never had this happen to me. Data works off your signal, something is wickedly wrong. I'd flash the modem again if you are on 4.2.2 bootloader (doesn't matter which rom or android version). If that fails, go intonrecovery, wipe cache, wipe dalvik cache, and wipe data. If that fails, backup your data and Odin flash back to 100% stock. If that fails, more than likely your /efs folder was corrupted.
Sent from my SGH-M919 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I think I'm gonna flash it back to 100% stock, but the problem is that I'm on mac and I don't know how to flash it back. Is there any guide on how to do it from MAC platform?
Thanks!!
kokozaurs said:
I think I'm gonna flash it back to 100% stock, but the problem is that I'm on mac and I don't know how to flash it back. Is there any guide on how to do it from MAC platform?
Thanks!!
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=755265
http://forums.techdiscussion.in/sho...Heimdall-Terminal-on-Mac-OS-(Odin-Alternative)
Second one will be more helpful. Good luck! :good:
xdapowerapps said:
http://forum.xda-developers.com/showthread.php?t=755265
http://forums.techdiscussion.in/sho...Heimdall-Terminal-on-Mac-OS-(Odin-Alternative)
Second one will be more helpful. Good luck! :good:
Click to expand...
Click to collapse
Ok, so I got heimdall, and got the recovery.img from the other topic. I followed the steps that was provided in the second link, but nothing much changed, it successfully uploaded the recovery.img, then i did recovery boot with power button + home button + volume up, it did some things with a pirate android guy in the back and thats it, booted up. Not sure if I have everything back to stock or not - either way, the issue with the network hasn't been resolved!
kokozaurs said:
Haven't solved it, that was the whole point of my post!
Click to expand...
Click to collapse
Tried this?
go to settings/more networks/Mobile networks/Network operators/Search now......
It might take a minute or two, then show you some networks it finds. Select your provider and it should list some options for you.
need to see Mobile data with a check, Data roaming checked, network mode should be LTE/GSM/WCDMA(auto connect)
If you KNOW what your APN (access Point Name) is you can check if it's correctly there.
It usually is downloaded with the search for network so just try with whatever is ther for now.
Back all the way out, and power off. Take out the battery, wait like 30 seconds, replace the battery and power on again.
See if you get service and can dial out.
Aloha and Good Luck!
bobolinko said:
Tried this?
go to settings/more networks/Mobile networks/Network operators/Search now......
It might take a minute or two, then show you some networks it finds. Select your provider and it should list some options for you.
need to see Mobile data with a check, Data roaming checked, network mode should be LTE/GSM/WCDMA(auto connect)
If you KNOW what your APN (access Point Name) is you can check if it's correctly there.
It usually is downloaded with the search for network so just try with whatever is ther for now.
Back all the way out, and power off. Take out the battery, wait like 30 seconds, replace the battery and power on again.
See if you get service and can dial out.
Aloha and Good Luck!
Click to expand...
Click to collapse
yep, one of first routines i tried. No difference
kokozaurs said:
yep, one of first routines i tried. No difference
Click to expand...
Click to collapse
Ok, now you might want to call your provider and ask them to remove you from their network and reinsert you again. That procedure will often re-enable normal operation of cellular connectivity.
They will ask you to power down and remove your battery for about a minute, then power up again.
Aloha and Good Luck!
Tried it all
Well im in the same boat here.
I checked the IMEI is correct
i did a full stock MK5 install with Odin without sim inserted and with
*#2263# helps it recognizes the network on the search list (WIND)
but it wont connect (failed to connect try again)
sometimes it connects to 4G and i can use the web
but no calls or sms
i noticed i dont have LTE enabled which ill do tomorrow
i even opened my phone to check that no cables came off as it was in service for a broken screen
tried a different sim from koodo wich also acts weird it connects to data but wont make phone calls or sms
the problems began after its been UNLOCKED (sim free)
any suggestions? im willing to try anything
its been in service 4 times and still they cant figure it out...
thanks!
ph3r0c1ty said:
Well im in the same boat here.
I checked the IMEI is correct
i did a full stock MK5 install with Odin without sim inserted and with
*#2263# helps it recognizes the network on the search list (WIND)
but it wont connect (failed to connect try again)
sometimes it connects to 4G and i can use the web
but no calls or sms
i noticed i dont have LTE enabled which ill do tomorrow
i even opened my phone to check that no cables came off as it was in service for a broken screen
tried a different sim from koodo wich also acts weird it connects to data but wont make phone calls or sms
the problems began after its been UNLOCKED (sim free)
any suggestions? im willing to try anything
its been in service 4 times and still they cant figure it out...
thanks!
Click to expand...
Click to collapse
Ok I found the solution. Apparently I have bought a stolen phone. Check the imei if it hasn't been blacklisted!

phone keep turning off itself

my phone suddenly start to turning off by itself after few minutes of every startup.
And the phone doesn't recognize the sim cards too. Then I put it to flight mood and the problem solved. If I off the flight mood then again the phone turn off after few minutes.
I factory reset and also flash different roms. But nothing changed.
I can use phone without any issue with the flight mode on.
Anyone have a idea about the cause of this issue?
shameen4m said:
my phone suddenly start to turning off by itself after few minutes of every startup.
And the phone doesn't recognize the sim cards too. Then I put it to flight mood and the problem solved. If I off the flight mood then again the phone turn off after few minutes.
I factory reset and also flash different roms. But nothing changed.
I can use phone without any issue with the flight mode on.
Anyone have a idea about the cause of this issue?
Click to expand...
Click to collapse
What ROM are you using?
v6ser said:
What ROM are you using?
Click to expand...
Click to collapse
Now I'm using CUOCO92 14s. I also tried the official rom & cyanogenmod. But the problem is there.
shameen4m said:
Now I'm using CUOCO92 14s. I also tried the official rom & cyanogenmod. But the problem is there.
Click to expand...
Click to collapse
It's very likely that it might be the baseband or wifi driver, i had the same problem a while ago but i can't remember how i fixed it now. Probably flashing the original baseband. Maybe also by changing sim settings typing *#*#4636#*#* on phone application. Tell me what you see doing that.
One more question, did you mess with Nvram?
Actually I don't know about Nvram. I didn't mess with it intentionally. I don't know if something happened. Is there a way to check it?
Please help me. I don't know what to do exactly. What settings should I change by typing *#*#4636#*#* ? Thank you for trying to help me
v6ser said:
It's very likely that it might be the baseband or wifi driver, i had the same problem a while ago but i can't remember how i fixed it now. Probably flashing the original baseband. Maybe also by changing sim settings typing *#*#4636#*#* on phone application. Tell me what you see doing that.
One more question, did you mess with Nvram?
Click to expand...
Click to collapse
Actually I don't know about Nvram. I didn't mess with it intentionally. I don't know if something happened. Is there a way to check it?
Please help me. I don't know what to do exactly. What settings should I change by typing *#*#4636#*#* ? Thank you for trying to help me
shameen4m said:
Actually I don't know about Nvram. I didn't mess with it intentionally. I don't know if something happened. Is there a way to check it?
Please help me. I don't know what to do exactly. What settings should I change by typing *#*#4636#*#* ? Thank you for trying to help me
Click to expand...
Click to collapse
No problem
Go into phone information change your current band settings to GSM/CDMA/LTE auto then restart, see if it works if it was already set to this option try changing to another setting. Btw you can't check nvram if you didn't touch it, don't worry
v6ser said:
No problem
Go into phone information change your current band settings to GSM/CDMA/LTE auto then restart, see if it works if it was already set to this option try changing to another setting. Btw you can't check nvram if you didn't touch it, don't worry
Click to expand...
Click to collapse
By changing band settings phone keeps turn on without airplane mood. It didn't turn off automatically. But No reception for both sims.
shameen4m said:
By changing band settings phone keeps turn on without airplane mood. It didn't turn off automatically. But No reception for both sims.
Click to expand...
Click to collapse
At least it's on!
Now we can work out the solution, make a logcat and post here.
Its just a rubbish phone! I really regret buying this phone!!

WiFi broked

Hello guys, a year ago I tried root my phone and got bricked. After 2 weeks I finally fixed and came back to the stock rom. Since that day my WiFi is not connecting.
I'm able to search and find any network, but when insert the password, the phone try to connect, the signal go down, the message "connecting" appear, and after that appear as "saved" but not connected. I already tried to define a static IP address, but didn't work.
Can I broke the wifi firmware when tried to root for the first time?
Someone have an idea on what is going on?
matheusvp0 said:
Hello guys, a year ago I tried root my phone and got bricked. After 2 weeks I finally fixed and came back to the stock rom. Since that day my WiFi is not connecting.
I'm able to search and find any network, but when insert the password, the phone try to connect, the signal go down, the message "connecting" appear, and after that appear as "saved" but not connected. I already tried to define a static IP address, but didn't work.
Can I broke the wifi firmware when tried to root for the first time?
Someone have an idea on what is going on?
Click to expand...
Click to collapse
Follow the unbrick guide method 2. Make sure you follow it right.. Don't skip any parts because it doesn't work. Don't see how you bricked the phone by flashing SuperSU but okay..
Puddi_Puddin said:
Follow the unbrick guide method 2. Make sure you follow it right.. Don't skip any parts because it doesn't work. Don't see how you bricked the phone by flashing SuperSU but okay..
Click to expand...
Click to collapse
I have the same problem I've tryied your suggestion but the problem remains.
Do you have any additional suggestions?
Help would be appreciated!
Flo9818 said:
I have the same problem I've tryied your suggestion but the problem remains.
Do you have any additional suggestions?
Help would be appreciated!
Click to expand...
Click to collapse
See if wiping system,flashing firmware, flashing rom, gapps, root works..
Puddi_Puddin said:
See if wiping system,flashing firmware, flashing rom, gapps, root works..
Click to expand...
Click to collapse
Thanks for your quick reply
I have tryied these at first. But Wifi is still not connecting.
Flo9818 said:
Thanks for your quick reply
I have tryied these at first. But Wifi is still not connecting.
Click to expand...
Click to collapse
Hmm, if that and the unbrick isn't working then you might want to ask yourself it something is broken. Does it connect to other networks?
Puddi_Puddin said:
Hmm, if that and the unbrick isn't working then you might want to ask yourself it something is broken. Does it connect to other networks?
Click to expand...
Click to collapse
No I ve used several different hotspots to connect. The strange thing is that mobile data are working.
hmmm take a look at this thread:
https://forum.xda-developers.com/oneplus-3/how-to/radio-modem-collection-flashable-zips-t3468628
If that doesn't work try to flash ex kernel if i remember it correctly it changes something with wifi to.
If that doesn't work then It's broken or you can fix it by doing something else but dont know what, Good luck

lg g7 thinq won't connect to mobile network or wifi after factory reset

I bought this phone off of a local guy on FB and factory reset it. Well now it will not connect to my mobile network or wifi when trying to set the phone up. I tried booting it into recovery and nope. . When i restyart setup it with my sim card in it it tries to connect to mobile but just keeps trying until it times out., same with WiFi. I can't make it any farther than that. The phone worked before the reset just fine , it just had all his crap still on it. My sim card and my wifi both connected to it prior to reset. I am stumped and i need this phone bad with a daughter sick with COVID 19 in Ohio( I am in AZ) i need it badly:. plz help!! thank you in advance.
If you know the exact model number of your phone, then just download the firmware and install as per this guide https://forum.xda-developers.com/lg-g7-thinq/how-to/cross-flash-oreo-pie-firmwares-lg-g7-g7-t3915303
Hope all turns out well.....
lefttobleed said:
If you know the exact model number of your phone, then just download the firmware and install as per this guide https://forum.xda-developers.com/lg-g7-thinq/how-to/cross-flash-oreo-pie-firmwares-lg-g7-g7-t3915303
Hope all turns out well.....
Click to expand...
Click to collapse
thx for your reply. Since I cannot ACCESS ANY OF THE SETTINGS , can I still install firmware. I thought I had to enable USB DEBUGGING and unlock the bootloader before i could do any of that? I am asking because I am not completely new to this but I am far from knowledgeable either.
I can get it into download mode but no farther. it does look for the network but the mobile network signal bars have an x on them and signal bars are faded. , the WIFI network icon never shows up at al i am going to try what you suggested now. thank you for your responce
fix you suggetsted says don't work with TMOBILE.
hustleMuscle420 said:
thx for your reply. Since I cannot ACCESS ANY OF THE SETTINGS , can I still install firmware. I thought I had to enable USB DEBUGGING and unlock the bootloader before i could do any of that? I am asking because I am not completely new to this but I am far from knowledgeable either.
I can get it into download mode but no farther. it does look for the network but the mobile network signal bars have an x on them and signal bars are faded. , the WIFI network icon never shows up at al i am going to try what you suggested now. thank you for your responce
Click to expand...
Click to collapse
it says it don't work with TMOBILE and its a tmobile phone!!!
hustleMuscle420 said:
it says it don't work with TMOBILE and its a tmobile phone!!!
Click to expand...
Click to collapse
Oh t-mobile is a problem. Maybe the seller had unlocked it or something. You will have to contact the seller.

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