H815 does not go as mass storage when plugged to PC - G4 Q&A, Help & Troubleshooting

Hi
It's a bit of time that i got a problem when i plug my g4 to the computer. It doesnt go into mass storage mod, it just charge. I had installed all the drivers in my pc and also tryed few cables. I had also changed the option from "just charge" to "MTP" and it not fix the problem. I also tryed different computers, nothing worked. Also when i plug my phone doesn't pop up the windows where i can switch from mtp to ptp or charging. I have always to go into dev options and change it from there (but anyway, still not work).
What the hell can be? I am on 7.1.0 actually but also con MM it wasn't working.

Related

[Q] S4 mini not connecting to computer, no USB settings?

Okay so I want to manually update to 4.4 (I have the normal 4.2.2 for this model). So first I connect my phone to my laptop to create a backup just in case something goes wrong. And SURPRISE! USB Device Not Recognized. Tried changing the port, the wire, restarting the phone, the laptop, no change. The USB notification is also not showing on the phone, it just sees it as regular charging.
I never had this problem before... I even used USB debugging several times. I thought maybe somehow the settings changed and it's no longer set to MTP. So I go to my phone's settings and can't find the USB settings to check. Looked it up online, they are supposed to be under storage when I press the menu button. I press it and nothing happens, and the USB connection settings are nowhere to be found.
Any ideas?
Have you tried to install your phone's USB driver in your computer?
Link: http://androidxda.com/download-samsung-usb-drivers
SakoDaemon said:
Okay so I want to manually update to 4.4 (I have the normal 4.2.2 for this model). So first I connect my phone to my laptop to create a backup just in case something goes wrong. And SURPRISE! USB Device Not Recognized. ... Any ideas?
Click to expand...
Click to collapse
1. Turn on USB debugging
2. Upgrade to the newest version of Kies
3. Ensure it connects as MTP [media device] not PTP [camera]

Connecting to PC to Browse

Wow, I would think this would be easy (coming from a Nexus 5), I just plugged in the N5 via USB to my Windows 7 machine and boom, I could browse the phone. Now, trying to do this with my G3, I have installed Windows drivers and nothing. I plug the phone in and nothing happens other than a pop up on the phone saying it is charging slowly. I've searched the LG site and Google and found references to MTP and having 3 options when connecting the phone to the PC but I get none of those options and cannot find an MTP option in settings. All I can find is a Connect to PC which tells me to use LG PC Suite. I really don't want to install some other software. I just want to browse the phone and copy files over. Is this not possible with the G3?
Switch usb ports. Set up usb connection as MTP.
Huh? As mentioned, I don't get any options to select MTP. Drivers installed, various USB ports tried, nothing happens other than a slow charging pop up.
Edit: Seems the system at work for some reason does not see the device properly. Just tried at home on my PC and it's fine. Bizarre.
If it's a work PC, it is possible your system admin disabled MTP completely. Because, you know... security and stuff.
try going on your phone while it is plugged into the pc

Suddenly LG G4 can't be recognised by computer

Hello,
All of a sudden my LG G4, Model 815 can't be recognised by computers anymore. Tried different PC's, with different OS, also have tried different cables. I have been using official cable that I found in original package and everything was working good, but now the phone only shows charging and PC's are showing popups that usb device is not recognised.
I was doing a little reasearch and already tried some simpliest things - reinstalling drivers, tried different cables, different PC's. For example my cable works fine with HTC M9, but doesn't do the thing for me anymore. And vice versa HTC cable works for HTC and does not for my LG. Also I found that you must simply select "charging" in top of your left corner and just select MTP. The problems is, that is not shown in my phone anymore. I'm thinking of trying to do factory reset, but before that maybe some of you have some thoughts? Could it be my phone hardware problem? Before a couple of days ago when everyting was working fine, I did not do anyting unusual, also that phone was never rooted, so I can't believe that it is somehow broken. I have it for nearly three months I think.
And yes, I understand that I can simply transfer my files through, for example AirAndroid of similar apps, but I cannot stand that error sounds playing on my laptop when I connect my phone through the cable to charge it.
Now it is running Android OS 6.0 (marshmallow)
LG G4 MTP Transfer Broken
Hello XDA,
I am having the exact same issue. MTP worked fine and then one day stopped. I believe it happened when I tried to transfer photos from phone to computer via USB and File Explorer. The transfer started, then after about 3 images transferred I received an error, "file transfer the system cannot find the file specified", after that the USB logo disappears, it will disappear from Device Manager, it will not even charge via USB. A phone reboot will fix the USB charging, but the option to switch to MTP is gone. I can't which it in in Developer Options either.
I've also tried all the same things LocaSnai suggested. Such as, different cords (3 of them), windows drivers, LG Air Drive, LG PC Suite, and LG Mobile Support Tool, Verizon Wireless Software Upgrade Assistant, of which none will update or repair the phone. I've also restarted Media Storage service (force stop and reboot). My Nexus 7 tablet connects perfect every time using the same 3 cables. The wife's i phone 6 also connects without issue.
I have performed a factory reset and MTP worked UNTIL I restored the LG backup. Then it went back to the same issue. Factory reset was a LG Support idea. They said that if it happened after the factory reset and back up restore, it could be a virus or issue with an app. How would we go about detecting what is wrong?
While working on this message I tired a few new things. I am able to get MTP to show up (not work as it used to) by plugging the phone into power, and then unplugging and plugging into USB. Each time, MTP will recognize (I tried all the software above when MTP shows up, none recognize the phone.) If I unplug USB and plug back into USB, MTP will not show up, only charge will. Have to plug into power then back to USB (I am using two cables, one in the brick and one in USB. Nexus 7 will work as expected with the same two cables). Some times I see the Yellow Triangle over the LG UBS entry, but following this tutorial doesn't work: www.verizonwireless.com/support/knowledge-base-161810/ Uninstalling the driver and letting it reinstall.
My phone is as original as the day I bought it. ie not rooted or tampered with. Android is up-to-date.
Thank you in advance to the kind folks who offer assistance!
nickzee said:
Hello XDA,
I am having the exact same issue. MTP worked fine and then one day stopped. I believe it happened when I tried to transfer photos from phone to computer via USB and File Explorer. The transfer started, then after about 3 images transferred I received an error, "file transfer the system cannot find the file specified", after that the USB logo disappears, it will disappear from Device Manager, it will not even charge via USB. A phone reboot will fix the USB charging, but the option to switch to MTP is gone. I can't which it in in Developer Options either.
I've also tried all the same things LocaSnai suggested. Such as, different cords (3 of them), windows drivers, LG Air Drive, LG PC Suite, and LG Mobile Support Tool, Verizon Wireless Software Upgrade Assistant, of which none will update or repair the phone. I've also restarted Media Storage service (force stop and reboot). My Nexus 7 tablet connects perfect every time using the same 3 cables. The wife's i phone 6 also connects without issue.
I have performed a factory reset and MTP worked UNTIL I restored the LG backup. Then it went back to the same issue. Factory reset was a LG Support idea. They said that if it happened after the factory reset and back up restore, it could be a virus or issue with an app. How would we go about detecting what is wrong?
While working on this message I tired a few new things. I am able to get MTP to show up (not work as it used to) by plugging the phone into power, and then unplugging and plugging into USB. Each time, MTP will recognize (I tried all the software above when MTP shows up, none recognize the phone.) If I unplug USB and plug back into USB, MTP will not show up, only charge will. Have to plug into power then back to USB (I am using two cables, one in the brick and one in USB. Nexus 7 will work as expected with the same two cables). Some times I see the Yellow Triangle over the LG UBS entry, but following this tutorial doesn't work: www.verizonwireless.com/support/knowledge-base-161810/ Uninstalling the driver and letting it reinstall.
My phone is as original as the day I bought it. ie not rooted or tampered with. Android is up-to-date.
Thank you in advance to the kind folks who offer assistance!
Click to expand...
Click to collapse
I had the same problem (at the same time I had problems with my sim and my message light was showing a dim green..), tried everything, drivers, cables, at the end a different pc and then I rebooted my phone while It was connected to the 2nd pc, after this, every problem was gone and I good see my phone again in windows. Now after a few reboots with and without the connection to a pc, the phone seems to be working as usual again...
(and My phone is also as original as the day I bought it. ie not rooted or tampered with. Android is up-to-date.)
Doorwerth, thank you for the suggestion. Tried that a few minutes ago and still have an issue.
I'm considering this next: LG G4: How to Boot into Download Mode. I think it's a bit extreme.

Phone not recognized by computer

Hey so i have been having a big problem recently. my htc one m8 32 gb verizon version doesnt get recognized by my computer. ive tried different computers, ports, and cables. i even got a new charging port and installed it but nothing. when i plug my phone into my pc, nothing pops up. the phone only charges but no option to transfer files. htc sync says no phone connected. Also have usb debugging enabled but nothing. running on 6.0 marshmallow and any help would be nice. Thanks!
If you look at your notifications, there will be one you can't clear saying USB Charging this device. Click on the notification and change it to File Transfer.
Couple comments:
1) Try the genuine HTC cable that came with the phone. I've noticed that some 3rd party cables will only charge, and not connect by USB/MTP. I assume the pin layout on those particular cables is not exactly the same as what HTC uses.
I know you probably already tried this (HTC cable) but this may at least narrow down the variables.
2) Assuming a Windows PC, go to device manager, find the phone (hopefully, its listed) then select the option to manually select a driver. Then pick the generic driver for "Android MTP device" (or something like that, forget the exact name). If often have to do this to get my home PC to "see" my M8 by USB. Although my work laptop doesn't have this issue. Your results will vary depending on your exact PC configuration, it can be very confusing and frustrating!
m8 problem
First sorry for bad English.
My M8 is not recognized by my computer. I've tried extra ports, cables, drivers .. Windows 7 64 bit is computer, android 6 is on the phone. Only the phone detects it is connected to a computer and offers the options, mtp, ptp, charging ...
What can I do?
[email protected] said:
My M8 is not recognized by my computer. I've tried extra ports, cables, drivers .. Windows 7 64 bit is computer, android 6 is on the phone. Only the phone detects it is connected to a computer and offers the options, mtp, ptp, charging ...
What can I do?
Click to expand...
Click to collapse
I don't see what the problem is. The PC recognizes the phone. Are you trying to access a function such as fastboot or adb, that is not working? You never say in your post what the problem is.

File transfer problem

Hello,
I've a Mi Mix 2 for 2 years. I never had any worries.
I always plugged my phone into my computer for either file transfers or for USB connection sharing.
Since Monday, more possible. I plug in my phone, and it starts charging directly, and the notification to choose file transfer, photo, or charge only no longer appears. The computer doesn't detect it anymore as my Mi Mix 2, but an unknown device with a problem.
I have already uninstalled / updated drivers, MTP too.
I also tried on another pc, and with other cables, the problem remains the same. I'm starting to lose patience.
I specify, developer mode is enabled, with USB debugging and default file transfer mode.
Has anyone ever encountered this problem? And if so, how to solve it if possible?
Thanks a lot !
Probably you have to change/repair usb c port in your phone
Or have you activate USB Debugging?

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