Hi, my sister bought a used phone off eBay. When she got the phone it needed a Nano Sim and she converted her standard sized sim into a Nano Sim with the help of T-Mobile and installed the sim card. Everything went well until her husband went to buy a Galaxy S6 used off of someone on Craigslist and he took her Nano Sim out and put it in that S6 to test the phone. But when he put that Nano Sim back into the HTC One M9 the phone stopped working and says "Limited Service." The phone shows the phone number on the sim correctly and all the contacts stored on there show up but there is "Limited Service." Manually trying to select the service provider says "Your sim card is not authorized on this network." But taking the sim card out of the HTC One M9 and testing them in a Lumia 950XL, and Galaxy S6 it works perfectly fine with data and calls. Also testing the working sim cards from the Lumia 950XL and Galaxy S6 on the HTC One M9 results in the same "Limited Service" notification on the phone.
Things I have tried:
1. Putting tape in the sim card tray to increase the height of the sim card so the pins make good contact
2. Setting the APN manually or manually selecting the network
3. Testing the sim card on another phone
4. Testing working sim cards from other phones on the HTC One M9
5. Re-flashing the official 6.0 update from HTC - RUU_HIMA_UL_M60_SENSE70_TMUS_MR_TMOUS_3.39.531.7
6. Turning Airplane Mode on and turning it off to attempt to get the phone to connect back to the network
7. Disabling all other wireless services i.e. Bluetooth, Wi-Fi, etc...
8. Removing the sim card and turning the phone off and waiting 5 minutes, putting the sim card back into the phone and powering the phone on
9. Removing the sim card and turning the phone off and waiting 5 minutes, and then turn the phone back on and then inserting the sim card
10. Booting into the phones modes and wiping all data and cache and restarting the phone
Pretty much I am at a dead end here with this phone. It seems to be a re-occurring theme with the HTC One phones where you end up with the "Limited Service" notification. Long hours of Google research yielded that there were problems with the HTC One M7 & M8 having the same notification issues. I was going to attempt to unlock the bootloader in order to flash custom roms onto the M9 but HTCDEV's website has a broken registration button that is linked to an HTML anchor (#) and submits no data from the form into their database so you can actually register. Attempting to use the WayBackMachine to see what that button was linked to yielded no help at all as it was still linked to the # anchor and pointed nowhere. As in HTML the # anchor just makes the page jump all the way back up and submits no form data into their database for registration. In this case it just jumps to the top of the page and erases all data filled in the registration form.
So pretty much I've exhausted all my resources and the only answer is to get access to HTCDev's website to unlock the bootloader but the registration process is broken for quite sometime now. I suspect the problem is either with the latest update or broken hardware but cannot confirm as I can't install any custom roms to test the hardware. The only other option right now is to take the phone apart and see if there is any loose parts or damage inside the phone but I don't have the correct torque tools to remove the screws.
Any help appreciated.
I can almost guarantee that the phone is on the blacklist and your sister has become a victim of insurance fraud.
Double check with the carrier and if it is blacklisted hand it in to the police with the name and address of the person that sold you it and explain your situation and that the seller might have committed fraud.
Beamed in by telepathy.
Trying to Configure Note10+ 5G (N976V) with Visible but can not add APNs. The option is Greyed out. I was able to do it with my Verizon S10 that is also not officially supported. Crazy thing is that for about 5 min i was able to use the Visible SIM in my Note and Call and Send Txt until I rebooted the Phone. The Phone is paid off and Im using it on Mint Mobile now but it doesnt Show the T-Mo Boot Logo when I switched SIMs like my S10 Did. Has anyone been able to get this to work. I was told by Samsung that I may need to Reflash the Phone.
i have the regular unlocked note10+ working on visible.
N976V on Visible.
I am having the same issue, the APN settings are disabled. If you get this resolved before I can figure out a work around please let me know. Thank you.
Rocking Visible Wireless with the following devices,
iPad Mini 4th gen
Samsung Note 9 SM-N960u
Motorola Z2 Force XT1789-01
hammerhead13 said:
Trying to Configure Note10+ 5G (N976V) with Visible but can not add APNs. The option is Greyed out. I was able to do it with my Verizon S10 that is also not officially supported. Crazy thing is that for about 5 min i was able to use the Visible SIM in my Note and Call and Send Txt until I rebooted the Phone. The Phone is paid off and Im using it on Mint Mobile now but it doesnt Show the T-Mo Boot Logo when I switched SIMs like my S10 Did. Has anyone been able to get this to work. I was told by Samsung that I may need to Reflash the Phone.
Click to expand...
Click to collapse
Did you work it out? if yes, can you share how?
As soon as someone has resolved this issue, please update this forum page!
I just upgraded my note 8(on Visible) to the note 10 plus 5g. After i put in the Visible sim card into my note 10 phone, the phone was not working with the Visible sim card. I was connected onto the wifi network at work and I went into the settings to update the APN information, but it was greyed out and could not enter that information into the phone. After a few hours of googling to see if I could fixed the greyed out APN area so that I could actually enter in the programming, I said let me check the phone outside with wifi turned off. I went outside and tried to place a call and the call connected. I was then able to get wifi calling turned on since the phone was not allowing me to do so before. I went back into work and tried to place a call on the wifi network and it worked. I also tried sending text messages and mms messages and they all work. I checked the settings under the APN area and the phone automatically populated the Visible Internet setting but it was also greyed out, but it was working and I was so happy. I am so happy now with my new galaxy note 10 5g phone that is up and fully working with the Visible sim card. So I believe that having the phone connect onto the cell tower signal and not the wifi allowed the phone to pull in the APN information that it needed. I also reset via the setting the network connections while I was outside a few times. Hopes that this helps...
Change CSC with SamFw Tool (don't brick your device!!!)
Don't update beyond U4
Unlock bootloader and root.
Modify everything.
Accuse Samsung of being stupid for ever creating such a product with such limitations.
I've tried everything, so hopefully someone can shine some light into this issue.
I bought a new (unused but from a 3rd party) Samsung Galaxy A50 (A505U) Verizon branded and unlocked. Got a sim card from Visible and went to get it connected. Nothing. WiFi works, everything works, but no cell service.
Here's what I've done (some multiple times)
- reset everything to include network settings, hard reset, etc
- removing the sim, resetting, putting the sim back in. I always get a notification saying the sim card is removed and it goes away when I put the sim back in, so it is recognizing a sim card is in there
- switched sims with another Visible phone/sim and nothing. Both sims worked on other phone but neither worked on this phone
- tried getting into the hidden menus but none of them worked
- talked to Visible tech support which upgraded the issue to the highest level and concluded it's the phone
- Visible believes it's the APN settings but I cannot edit current APNs nor add new ones (grayed out)
- manually add networks, I can see Visible, TMobile, ATT, and some weird numbers, but when I try to connect to Visible it says cannot register on the network, other networks say the sim is not setup for them
- sometimes I get the icon that shows all bars but they're grayed out, sometimes it shows 3-4 bars lit up, sometimes even shows a 4G icon, but mostly the grayed out bars
- sent the phone to Samsung, they tested it and found no faults, guess the hardware is good, ruled that out.
- got into dev options but I'm aware the OEM unlock is not on option on the A505U, not sure if I can change anything else.
I'm out of options. Any other ideas? I think if I can either get into the hidden menus I'll be able to diagnose it better, or if I can somehow change the APN settings I'll be able to set it up. Visible tech support thinks it's the APN, which makes sense to me, but I can't change them.
Any help is greatly appreciated.
I was able to get into the CSC change function, there's not many there, but would changing the CSC help? If so, which should I go to?
I've had a similar issue. Was working fine until the Android 10 update arrived. Since then, it won't work with my total wireless sim card. Tried 3 different sim cards on it, but nothing. Can't add it do anything with the APN, and getting into the phone info hidden menu doesn't help any. I suspect it's a bug in the new firmware or something like that. Works fine with a Verizon SIM though.
Update: Verizon SIM no longer connects to phone. Still works with LTE data. It seems that the CDMA radio quit working with the update to Android 10. Must have been collecting to the Verizon network with VoLTE until it updated the provisioning or something.
So, I finally figured out a workaround for mine that was able to get both data and voice networks to connect while using total wireless, which is an MVNO on the Verizon network. I pretty much narrowed it down to being an issue with the modem not working with CDMA. What I did was download the last Android 9 firmware and flashed just the modem (file starts with CP_) using Odin. After that, I rebooted it and voila! It connected.
Just thought i would give my experience as i just delt with this. i got my 10 update this morning nd let it update and apon a reboot i lost all mobile connection, a signal bar would show for a few seconds looking like it was trying to lock in a signal and it would go back to the ⌀ symbol. i tried flashing the android 9 modem from 2 different updates and neither fixed it. i just decided to order a new phone as i feel its time anyways. my next attempt will be to flash android 9 back using odin then just throw this phone up on craigslist
edit: odin successfully flashed back to android 9 and signal now works again. so if anyone has this issue you can try the method above of just flashing the modem and if that doesnt work you can go back to 9 and restore functionality of verizon mvno's
darkmage1991 said:
Just thought i would give my experience as i just delt with this. i got my 10 update this morning nd let it update and apon a reboot i lost all mobile connection, a signal bar would show for a few seconds looking like it was trying to lock in a signal and it would go back to the ⌀ symbol.
Click to expand...
Click to collapse
Out of curiosity, which carrier are you using?
TJay99 said:
Out of curiosity, which carrier are you using?
Click to expand...
Click to collapse
Visible
samsung a50 not connecting to VZW towers (red pocket)
My phone is doing the exact same thing and while I can appreciate how you resolved the issue it doesn't make much sense to me.
I use Red Pocket for my network. (Which uses Verizon towers - I use the CDMA Sim)
Before this major update to 10 my phone worked flawlessly. Now it won't connect to the network much like you guys have stated in this thread. Mine will connect intermittently for like 3 or 4 min tops and then get kicked off the tower and will actually not show any bars (Circle with a line through it) to show no service for about 10 or so minutes then restart the whole process.
I also have a work phone (2nd phone) that is directly tied to the verizon towers on the verizon network. If I take the sim out of that phone and put it in my samsung a50 the samsung a50 is happy and can make phone calls, send texts, and stays on the vzw towers with no disconnects.
If I take my red pocket sim card and place it in my work phone that phone also works just fine - send messages, make phone calls, and stays on the vzw towers with no disconnects. (work phone = iphoneXR - it's free, sue me)
Even though reverting the modem obviously fixes your issue I do not think that is the actual problem. It also doesn't seem that a third party carrier is being randomly booted off the towers, it seems to be a glitch with third party carriers using third party sims utilizing this new android 10 software that VZW towers do not like.
Which obviously points to an issue with Samsung's latest software not being compatible with third party carriers.
I can't seem to contact Samsung in a direct manner to resolve this issue as they want me to take it to a third party store to have it looked at. I spent 2 and half hours with tech support from red pocket and they came to the conclusion that VZW was doing "upgrades/maintenance" to their towers in my area. (whatever that means.
Any ideas on how I can contact Samsung directly to detail this issue to them? I really do not want to have to root my phone in order to use odin to set my modem back to version 9 as I'm hearing that doing so voids all kinds of implied warranties with the phone and it's only 6 months old.
Appreciate any help that you guys might be able to steer me towards.
Thanks.
Before this major update to 10 my phone worked flawlessly- They Told you the answer, Odin # 9 or if its under warranty take it back Good luck.
My phone (SM-A505U) wasn't even working on visible before android 10.
See my post at the end of this thread: https://forum.xda-developers.com/ga...official-firmware-t3955727/page2#post83845605
I have that problem too. Where I can download v9. I got the Odin.
Hi all, I'm new, so forgive me if this is in the wrong section.
I have two Note10+ I got from ATT both with clean IMEIs. I used a factory unlocking service where they send you the code to unlock the phone. The second phone I unlocked worked with no issues. The first one is what has problems. It unlocked however I had PIA VPN active when I unlocked it and it didn't shut down the same way as the other one.When I came back up, it now says Mobile network not available, gives me bars and then says emergency calls only, or flashes between the two.
Steps I've taken to troubleshoot:
Network and factory data resets multiple times
Changed the sim at T-Mobile, where it worked briefly but the boot up screen never changed from at
The phone is clean on every IMEI checker I have used. I got it working once for about a minute after i went to T-Mobile (it worked and then stopped again). Both phones are from the same ATT account
Mainly I want it to find the signal and download the carrier settings so it doesn't have the fugly AT&T bloatware.
I suspect it may have glitched because the pia app prevented it from shutting down and running some process. Is there a way to force it to "re-unlock" so to speak? Or do I now have an expensive paperweight?
Hi so after I fixed a customer's note 10 plus that had a completely borked and shattered display I decide to put my SIM card in it and restart the device to make a test phone call to make sure everything works before calling the customer telling him his phone is ready. Everything checks out however after I started to notice that the T-Mobile boot screen gets replaced with the Verizon boot screen some junk apps download automatically. Also an error message pops up saying "This is not a Verizon SIM card in this device" whenever a non Verizon sim card is in the note 10 plus which I couldn't get rid of doing everything in the software troubleshooting book (reset network settings, change some cellular settings, factory reset, called cricket and Verizon, etc.) and nothing worked. Didn't really bother the customer but after a week the customer's phone loses all ability to make and receive phone calls/texts, every time you try it just says "this phone is not registered with this network." I tried factory resetting the device and even flashing T-Mobile firmware into it using Odin and still, same bull**** results as before. My question is, has this happened to anyone else here and if so has anyone ever fixed this problem? Uuugghhh.