usb data not working after september update - Nexus 5X Q&A, Help & Troubleshooting

USB cable only charges the phone when connected to computer. Tried the following
1. Using 2 different cables which previously worked for data but phone only shows charging.
2. Using pc and Mac and both does not see phone. Looked in device manager of windows but it nothing shows up. Both computer previously used for data transfer on this phone
3. Looking inside usb-c port but no lint or dirt. Although just before update to September security patch my phone has some water on the screen which I wiped off. And the phone does not show sign of problem other than no data transfer to computer
4. Factory reset phone and same thing
5. No notification shown for changing charging only to file transfer
6. Computer doesn't Bing when connected.
What else can I try? Anyone can help or confirm if their usb-c works after September update so I can narrow down to hard ware problem.
Anyone diagnosed this hardware problem before?

Do you have developer options enabled in settings? If you do go into networking/usb configuration and change that. If you don't you can enable it by going into about phone in settings and tapping the build number 7 times.

jd1639 said:
Do you have developer options enabled in settings? If you do go into networking/usb configuration and change that. If you don't you can enable it by going into about phone in settings and tapping the build number 7 times.
Click to expand...
Click to collapse
I tried changing the options to MTP, PTP, midi, charge only, etc but non of them make any difference to the computer, nothing pops up and does not show as new item connected in device manager

did you try changing from charging to mpt, and maybe back and forth, while the phone was connected to the pc? I have the same update on my 5x and mine is working fine.

jd1639 said:
did you try changing from charging to mpt, and maybe back and forth, while the phone was connected to the pc? I have the same update on my 5x and mine is working fine.
Click to expand...
Click to collapse
Tried changing when USB connected and when not. Doesn't seem to make a difference.

I'm not sure what to tell you. You could try flashing the firmware package prior to the sept update. You'll have to re-set up your phone, but if you've already done a factory reset it won't be worse than that. That could tell you if it's software or hardware

jd1639 said:
I'm not sure what to tell you. You could try flashing the firmware package prior to the sept update. You'll have to re-set up your phone, but if you've already done a factory reset it won't be worse than that. That could tell you if it's software or hardware
Click to expand...
Click to collapse
I don't know how I can flash a previous firmware if I don't have USB access.. it's really frustrating. Looking from ifixit. It does not seem there is any chip near usb-c other than voltage control.
Can't seem to find how I can look at logs to know if USB has been engaged or if there is any error message. It's all dead end and my phone seem to be the unique case.

Are you rooted and do you have chainfire's flashfire?
---------- Post added at 01:22 PM ---------- Previous post was at 01:07 PM ----------
I should have asked if USB was working before the sept update? I had a problem where the PC would recognize the device but couldn't run fastboot. This solved that problem but it sounds different than your issue
https://forum.xda-developers.com/nexus-5x/help/unlock-bootloader-fastboot-detecting-t3236946/page4

jd1639 said:
Are you rooted and do you have chainfire's flashfire?
---------- Post added at 01:22 PM ---------- Previous post was at 01:07 PM ----------
I should have asked if USB was working before the sept update? I had a problem where the PC would recognize the device but couldn't run fastboot. This solved that problem but it sounds different than your issue
https://forum.xda-developers.com/nexus-5x/help/unlock-bootloader-fastboot-detecting-t3236946/page4
Click to expand...
Click to collapse
USB worked fine, I am using it for Android studio, and transfered music across as well. Looked at the post and it seemed that has to do with device manager. Problem is mine does not show up any changes to device manager. I.e . No ADB or other device. Seemed like no data is exchanged and windows treating it like a battery or something

Any fix for this?
I've hit the same issue and wondering if anybody has a fix for this yet?
I'm using linux and seeing no usb activity at all from my nexus 5x after sep 17 update.
I've tried multiple cables. Cleaned the usb port on the phone. Multiple PCs.
I've connected to the phone using adb over tcpip and seeing nothing in logcat except battery logs when the usb cable is plugged in and out.
Turned usb debugging off and on.
I've set usb mode in developer options to mtp (it was on 'charging') and restarted the phone. Then find the option is forced back to 'charging.'
Logcat entries during boot show no failures in regards to usb connectivity.
Charging works fine but no data connectivity via usb at all.
Anyone got any other ideas?

Hello world.
I had the same issue.
To solve the problem :
- unlock developer mode
- switch on debug usb
regards
J.

I had this problem too- did not have to enable USB debugging though, just enabling the developer options fixed it for me. Which is odd because I definitely had them enabled previously... I guess a recent update reset that and for some reason all the USB data options are tied to developer mode now.

I've got 790 (american, as i know). The same issue, no response from service, guarantee, doesn't help, pc shows it as unknown device. some other bugs, mobile data fails, no sim detected after a few seconds, violet camera with no focus, but nice when the distance ia ok, so matrix works ok, but no stabilisation.
Then, bad battery, it seems that the bank ia ok, but controller works bad. it charges enough time to think that the capacity is not degraded. I suppose that usb controller (pc connection and fsat discharging) are nearby problems.

None of the above posts worked for me on my N5x (8.1.0 March), but searched some more and found this to work for me:
https://productforums.google.com/forum/#!topic/phone-by-google/DfpqXN1UfWY

Hello everyone. I'm just resurrecting this old thread so I can provide the solutions I have found to this problem. It appears this symptom has multiple causes, and there are different solutions depending on the cause. I have seen this problem twice now on my Nexus 5x (stock, no custom ROM) and solved it both times.
1. SOLUTION #1 - Messing with USB Configuration in Android
First time I encountered this problem, I did the following:
- USB Debugging was already enabled
- Enter USB Debugging menu
- Scroll down to "Select USB Configuration"
- Open this and select MTP, even if MTP was already selected. On my 5x, MTP was already selected, but selecting it again fixed whatever was broken, and the phone was immediately visible again in the Windows 10 interface when connected via USB.
2. SOLUTION #2 - ClockworldMod USB Driver was installed. Replace with Google driver
The second time I encountered this issue, the Solution #1 above did not work. Surprisingly, the adb devices command successfully detected the Nexus 5x. It's just that the phone wasn't showing up in the Windows 10 File Explorer interface.
The root cause of this problem was that I had installed the ClockWorldMod USB Driver because I was playing around with their Vysor App (on a different phone.)
BTW, I think the Vysor tool is really nifty for screen mirroring purposes!
To resolve the problem, I replaced the ClockWorldMod driver with the regular Google USB Driver.
(Sorry, XDA is not letting me post links because of my low post count. The link is:
h++ps://developer.android.com/studio/run/oem-usb.html )
The procedure is:
- Download the Google USB Driver from the link above and extract the ZIP.
- Enter the Windows Device manager
- Find 'Android ADB Composite Interface'
- Open the properties of 'Android ADB Composite Interface' and you will see it is from ClockWorldMod.
- Right click on this Interface and Select 'Update Driver'
- Click on 'Browse My Computer for Driver Software'
- Click on 'Let me pick from a list of available drivers on my computer'
- Click on 'Have Disk'
- Browse to the Google USB Driver you downloaded.
- Select that driver and load it on top of the ClockWorldMod driver. (Windows may claim that you've got the best driver already installed, but ignore that.)
After re-installing the Google driver, the Nexus 5x appeared immediately in the Windows 10 interface for file transfers.
Cheers, I hope this helps someone out!

I have the same problem with LineageOS 15.1, I am not sure since when, because I don't use USB that often, but I it must have been after the second update for 15.1. ADB and FASTBOOT don't work.
None of the suggested methods work. I am on Linux, but I also tested the USB driver solution on a windows PC.
The problem is, my phone does not trigger any response from the system I connect it to.
On Linux an lsusb/dmesg shows nothing, and on windows it doesn't make the classic "ding" when I connect something to the USB port.
It is like my phone isn't even there.
In the developer options under networking and USB, USB was set to charging only. I changed that to MTP, but it didn't help.
Now I can't change it back (not that I want to, but just saying). No matter what I press on this menu, it always stays on MTP.
I am here because of adb not connecting tho, MTP is not my concern anyways.
I am not sure what to do, format data, and wipe system etc. and go for a clean install? The problem is, when I boot into recovery, ADB and FASTBOOT don't work either, i.e. my computers don't see an USB connection. So will a wipe even help? I am scared I wipe my phone, and then I can't connect via ADB in TWRP.

Hello @ufopaper
Did you try to cleanup usb connector with a toothbrush and/or a soft plastic tool ?
Did you try different usb wire ? On multiple computers ?

tantalfr said:
Hello @ufopaper
Did you try to cleanup usb connector with a toothbrush and/or a soft plastic tool ?
Did you try different usb wire ? On multiple computers ?
Click to expand...
Click to collapse
I even bought a new cable, however, I didn't think about the toothbrush .. and yes, that was it
Thank you VERY much!

ufopaper said:
I even bought a new cable, however, I didn't think about the toothbrush .. and yes, that was it
Thank you VERY much!
Click to expand...
Click to collapse
Never underestimate the power of a toothbrush

Bamboo-Toolkit said:
1. SOLUTION #1 - Messing with USB Configuration in Android
First time I encountered this problem, I did the following:
- USB Debugging was already enabled
- Enter USB Debugging menu
- Scroll down to "Select USB Configuration"
- Open this and select MTP, even if MTP was already selected. On my 5x, MTP was already selected, but selecting it again fixed whatever was broken, and the phone was immediately visible again in the Windows 10 interface when connected via USB.
Click to expand...
Click to collapse
Amazing, this solved my problem. Thanks!

Related

[How to fix] Windows 8/8.1/10 is not detecting my LG Gxxx device

Does this sound familiar?
Since updating to an Android Lollipop rom, my Windows PC / Laptop no longer detecting my device
Click to expand...
Click to collapse
This seems to work for most any device changing Android OS on their device
Disconnect your device from your PC/Laptop.
1
From your Device, disable USB Debugging found in Settings > Developer Options.
1
From your PC/Laptop go to Device Manager, click on View> Show Hidden Devices.
1
Double click Composite ADB Interface, click on Properties.
1
Click on the Driver tab and choose on Roll Back Driver. This will uninstall the problematic drivers.
Should 'Roll Back Driver' option be grayed out, click Uninstall.
1
In the confirmation pop up window, click the box marked "Delete the driver software for this device" and then click OK.
Repeat this step for all Composite ADB Interface' entries.
1
Shut down your PC/Laptop, then start again.
(IMPORTANT: Do not "Restart" from the shutdown menu, you must do a full shut down)
1
Once PC has fully rebooted, open device manager and keep it to the side.
1
Connect the device to your PC/Laptop. Your PC will recognize the device as a storage device.
1
From your device go back to Developer options and select USB Debugging.
1
Unplug the device, wait 15-20 seconds and reconnect. You should now see your device from you PC and Device Manager should now have a "Portable Devices" folder
1
Should 'Composite ADB Interface' show up again, repeat (4) and (5) to roll back the driver update.
Ƹ̵̡- It seems, using the universal driver is also a good suggestion. These can be downloaded here -Ʒ
LGUnitedMobileDriver Version 3.11
[URL="https://dl.dropboxusercontent.com/u/31151290/LGMobileDriver_WHQL_Ver_4.0.3.exe"]Newest version 4.03[/URL]​
try to reinstall your OS.
always works.
In my device manager there is no ACER.... When I connect my LG G3 (F400S) Android 4.4.2 version, nothing happens in the PC, nothing happens in the device manager (no refresh, no new drivers of LG or LGE), the phone just charges (nothing from the notifications as well). I have installed the LG drivers (latest from LG website), LG PC Suite, tried to connect from LG PC Suite, but the PC refuse to detect the phone. I tried with different USB cables, different USB ports and different PC with different windows (7, 8.1 and 10), absolutely nothing. More surprisingly, my friend has the LG G3 (D855) which he can connect and get detected by his laptop but mine does not in this laptop with his cable in the same USB port! I think the problem is with the phone itself even if it charges. Please HELP!!
@Mr Rus
Is this device new or did you purchase used?
Does the device charge? If so, how?
Has your LG G3 ever been connected to your PC/Laptop?
Do you hear any sound from your PC, when you connect the device via USB cable?
Hi,
1. The device was bought as used online. It said new on the website but by the look of it i know it is used (scratch at laser autofocus and screen not properly glued OR it is a defective one).
2. Yes it does charge with the charger. The one i got charged the phone 0 to 100 in 4 hours. So i use my tablet charger (5V, 2A) to charge the phone with another cable (about 2h and 15min from 0 to 100) as the cable which came with the phone also causes the slow charging. When connected to the PC the phone vibrates and charges. I can see the 'electric current' on the battery icon and on the lock screen I can see it says charging (%).
3. It is the first time i've connected the phone with my different PCs. First one i tried without the drivers installed then tried with driver and pc suite installed. In the second PC the driver was installed first then the phone was connected. No positive result.
4. No, no sound at all. But i remember that there was some android adb stuff in the device manager (maybe same to the ACER...), i uninstalled it without checking the box mentioned in your instructions unfortunately. Then i heard a sound when connecting the phone. And right after that another sound, in my taskbar it says unknown device and error (i forgot the error code). But nothing on my phone in the notifications, it just charges. Under USB controllers in my pc i could see Unknown usb composite device (something like that) with yellow exclamation mark. I googled and had this uninstalled. Since then no sound at all.
I cannot return the phone for exchange as the shipping cost would be too much for me to afford (about USD 70-90). I am waiting for a software update as maybe this will solve the problems. I am still with kit kat 4.4.2. But if this is a hardware issue, it would be difficult to solve this.
Also the USB OTG does not work.
Mr Rus said:
Hi,
1. The device was bought as used online. It said new on the website but by the look of it i know it is used (scratch at laser autofocus and screen not properly glued OR it is a defective one).
2. Yes it does charge with the charger. The one i got charged the phone 0 to 100 in 4 hours. So i use my tablet charger (5V, 2A) to charge the phone with another cable (about 2h and 15min from 0 to 100) as the cable which came with the phone also causes the slow charging. When connected to the PC the phone vibrates and charges. I can see the 'electric current' on the battery icon and on the lock screen I can see it says charging (%).
3. It is the first time i've connected the phone with my different PCs. First one i tried without the drivers installed then tried with driver and pc suite installed. In the second PC the driver was installed first then the phone was connected. No positive result.
4. No, no sound at all. But i remember that there was some android adb stuff in the device manager (maybe same to the ACER...), i uninstalled it without checking the box mentioned in your instructions unfortunately. Then i heard a sound when connecting the phone. And right after that another sound, in my taskbar it says unknown device and error (i forgot the error code). But nothing on my phone in the notifications, it just charges. Under USB controllers in my pc i could see Unknown usb composite device (something like that) with yellow exclamation mark. I googled and had this uninstalled. Since then no sound at all.
I cannot return the phone for exchange as the shipping cost would be too much for me to afford (about USD 70-90). I am waiting for a software update as maybe this will solve the problems. I am still with kit kat 4.4.2. But if this is a hardware issue, it would be difficult to solve this.
Also the USB OTG does not work.
Click to expand...
Click to collapse
I have the same problem...
Maybe you have some problems with usb
Maybe you have some problems with usb port. I use usb hubs in such situations. Somehow, gadget seamlessly connects to a PC via the the extraneous device. I found good reviews for usb hubs on topchoice.best, if you suddenly decide to take my advice.
Go to settings
Then PC Connection
Check to see if phone is set to MTP
Sent from my VS985 4G using XDA Free mobile app
xenevo said:
Go to settings
Then PC Connection
Check to see if phone is set to MTP
Sent from my VS985 4G using XDA Free mobile app
Click to expand...
Click to collapse
There is no PC connection setting, no MTP settings as well.
I am on a stock based rom.
If you are using aosp or cm based you might find the mtp in storage settings.
If the previous owner defaults the connection to charge only then windows will not detect the phone.
A friend of mine did the same and i found the setting to reset back to a mtp connection when plugged in with usb.
If i remember i had to hit the ellipsis button ... The three dots and it was in there. Sorry i am vague but it was a long time ago and i am stock based.
If somebody running aosp or cm can chime in and tell him where exactly that setting is that would be nice.
Otherwise goggle it.
Good luck my friend!
Sent from my VS985 4G using XDA Free mobile app
xenevo said:
I am on a stock based rom.
If you are using aosp or cm based you might find the mtp in storage settings.
If the previous owner defaults the connection to charge only then windows will not detect the phone.
A friend of mine did the same and i found the setting to reset back to a mtp connection when plugged in with usb.
If i remember i had to hit the ellipsis button ... The three dots and it was in there. Sorry i am vague but it was a long time ago and i am stock based.
If somebody running aosp or cm can chime in and tell him where exactly that setting is that would be nice.
Otherwise goggle it.
Good luck my friend!
Sent from my VS985 4G using XDA Free mobile app
Click to expand...
Click to collapse
Unfortunately there is no such setting. I am using the stock ROM from LG itself (android 4.4.2) and the only setting about PC connectivity is Share & connect --> LG PC Suite. There is not options for MTP even after connecting the phone. I know for my friend when he connect his, he get the notification to change to charge only, MTP etc from the notification bar, but mine nothing. I done factory reset so, I do not think that the default setting is still set to charge only. Tried everything for this issue :/
For a last resort you can try another usb cable and/or a different usb port. There are also apps on the play store that will do wifi direct.
Sent from my VS985 4G using XDA Free mobile app
Thanks bro. Good job.
@TonyStark, thanks for the job you have done, for us, but my friend's AT&T LG G3 does not connect to PC at all, i have tried many ways like 3845#*850# Post Setting > Diag Settings > USB Set for Diag && Settings > Diag Settings > USB Set for Diag, but still no luck, i have also installed LGUnitedMobileDriver which was also suggested by you on the first post, No Luck yet,
Edited: In the last i came to know that the USB jack or port of the G3 was badly damaged, hence, after knowing that i told my friend that he is luck because his devices is still charging with this port condition. And he went to the hardware shop happily
And you were pleased to shut down that thread, I don't know why? may be you were trying or looking to make something better than that but we lost a good hope.
Now please help me what can i do with it, it is running 4.4.2, any thing we want to do with it is failed due to no USB connection to the PC,
by the way, i know i can root it with kingoroot and install autoRec and than TWRP and can upgrade to Lollipop by the way of putting all material into SDCard but does updating solves the USB connection problem OR we will be in the same state. As far as Marshmallow is also landing soon so, I think my friend must not stay on kitkat, and lastly an LG G3 like wooping device may not live its all life without USB connection. Please help. Thanks
in device manager i cant find adb interface so i cant proceed
w1040 said:
in device manager i cant find adb interface so i cant proceed
Click to expand...
Click to collapse
I have this same problem. There is no Composite ADB Device in manager. I can't seem to find anything to give me any help. Can someone help us???
gonehaywire said:
I have this same problem. There is no Composite ADB Device in manager. I can't seem to find anything to give me any help. Can someone help us???
Click to expand...
Click to collapse
I have this same problem
how
you can use last version lg mobile driver
You can access the PC connection from your phone setting/storage/upper right corner option/USB PC Connection.
Then you will have 3 options of Charge tablet, Media sync (MTP), Send images (PTP)
Unfortunately even after I select MTP, my PC still can't detect my tablet LG G Pad 7.0 LTE
hi, thanks for sharing this info (new member here)

HELP! Lumia 640 Device Not Recognized - Device Descriptor Request Failed

So lately I've been having more and more issues with my Lumia 640, such as random reboots, data switching, and slow downs. I decided that since I haven't preformed a hard reset since about 2 builds ago, it was time for it. I went ahead and reset, and everything appeared to be working better. It was when I plugged my phone into the laptop to dev unlock and deploy tools that I ran into trouble. As soon as I plug it in, I get the device connected sound followed by USB Device Not Recognized error, a Phone charging slowly message on the phone, and then a device unplugged sound from the laptop. I tried it on my desktop and get the exact same results. Both my computers are running Windows 10, and my 640 is on latest 10586 build.
I've tried everything I could think of/find online including
-Soft reset the device while plugged
-Using different Usb cable
-Uninstalling the device (read below)
-Rebooting the PC and letting it turn the phone on with it
-Uninstall all Usb Root Hubs
Unplug PC power cord/battery and Usb devices and wait 10-15min
-Developer Mode on/off
-Hard Reset phone again
I really don't know what else to do. When I plug it in and get the not recognized error, it's a Descriptor Request Failed, and then the device disconnects. In Device Manager it shows under Universal Serial Bus (as an Unknown device with the Descriptor Request Failed next to it) until it disconnects itself, then it disappears. Using Show Hidden Devices and a command to enable showing every device ever connected (plugged in or not), I see it show but it's greyed out and it's properties page says it's disconnected. While showing all hidden devices, I uninstalled the phone under Portable Devices as it used to work, along with my wife's phone.
Nothing I've done has gotten me anywhere. It just connects with the error and immediately disconnects. It used to work with both the laptop and desktop before I hard reset. The only thing i believe could be causing it was the fact that before the reset my phone was being faked as a Lumia 1520. But I've uninstalled that in the hidden devices of Device Manger.
Any help would be greatly appreciated. As it stands, I can't developer unlock, deploy tools, or even copy my pictures!
Edit- just tried plugging it into 2 other computers with WinXP (. I know it's not supported), and also get the device not recognized and charging slowly. So... Either the firmware/os git messed up, or the Usb jack is messed up.
I have also have same problem. If you find the solution. Pls let me know. problem is you cannot roll back to 8.1 without connection to PC
---------- Post added at 02:54 PM ---------- Previous post was at 01:56 PM ----------
probably this can help
http://mobifaq.com/why-can-t-i-connect-my-lumia-640xl-to-my-laptop/t9893/
Does device charge properly using AC? Based your trouble shooting so far it seems like it be the Usb port acting up.. I am assuming the Usb cables were 6ft and under? Did you flash any non stock rom to the phone? And what do you mean faked as a 1520? If the phone acts weird while charging it definitely could be the phones Usb port. If not you can put the phone in flash mode and use thor2 list device connection list to see if and how long the phone is being detected by windows.
OP, you have interopunlocked phone with FS acces?
augustinionut said:
OP, you have interopunlocked phone with FS acces?
Click to expand...
Click to collapse
as a matter of fact yes, to both!
anubis23 said:
Does device charge properly using AC? Based your trouble shooting so far it seems like it be the Usb port acting up.. I am assuming the Usb cables were 6ft and under? Did you flash any non stock rom to the phone? And what do you mean faked as a 1520? If the phone acts weird while charging it definitely could be the phones Usb port. If not you can put the phone in flash mode and use thor2 list device connection list to see if and how long the phone is being detected by windows.
Click to expand...
Click to collapse
charging is perfectly fine. I also suspected the Usb port, but after an online chat with Cricket Support, they assured me it was a software issue.
animesh_shah said:
I have also have same problem. If you find the solution. Pls let me know. problem is you cannot roll back to 8.1 without connection to PC
---------- Post added at 02:54 PM ---------- Previous post was at 01:56 PM ----------
probably this can help
http://mobifaq.com/why-can-t-i-connect-my-lumia-640xl-to-my-laptop/t9893/
Click to expand...
Click to collapse
the thing is, I couldn't even restore to 8.1 with my issue. The phone would not stay connected long enough to be identified by the OS let alone the Recovery Tool.
However, I have good news. I did finally solve the problem. When I had realized that connecting the phone while in the boot loader got it to detect and install as Lumia BootMgr, I opened up the Recovery Tool and sure enough it was detected. I let it start downloading the ROM, and about 1/2 way through I heard the device disconnected sound and thought oh great this isn't going to work either. However, the download kept going, and when it finished I clicked the start install button, but it gave an error saying the device was not detected. So with the phone still plugged in, I preformed a soft reset and continued holding Volume down to boot back into the boot loader. When I came to the ! screen and the phone was detected again as Lumia BootMgr, I clicked Retry in the Recovery Tool and it actually copied over the ROM, which thankfully is a very quick process.
Once 8.1 had finished setting up the phone was detected and installed perfectly on the computer. Last night I updated back to W10 and it's still detecting without an issue. I'm for sure not enabling the Full Filesystem Access hack again. Before this problem started I was already tired of waiting up to 30 minutes at a time for it to connect. Only reason I did it was to copy the custom HOSTS mod file to block ads, which I'd love to do again, but it's just not worth it.
So, if FS acces, enter device manager on pc, disable windows phone, enable windows phone.... wait a minute...voila
augustinionut said:
So, if FS acces, enter device manager on pc, disable windows phone, enable windows phone.... wait a minute...voila
Click to expand...
Click to collapse
Are you referring to the problem I was having? If you are, then reread my OP. You'll see that Device Manager would not even display the phone because the phone would immediately disconnect after the USB Device Not Recognized error popped up. There was simply nothing to disable, or enable for that matter.
If your saying to disable and enable AFTER applying the FS access hack to affect the detection time, then please, elaborate on that.
Erase driver, reinstall driver, try with another pc, sell the phone....
@x_orange90_x
http://forum.xda-developers.com/win...de-filesystem-access-sftp-windows-10-t3185766
augustinionut said:
Erase driver, reinstall driver, try with another pc, sell the phone....
Click to expand...
Click to collapse
you obviously did not reread the OP.. I tried all of those with the exception of the last with no sucess.
And I think you've missed my point entirely.. I solved the issue already. Hopefully the other member that posted in here with the same problem can fix it by following what I did.
You right.. disable full fs access....
You still active Mr. Orange

[Help] Problem connecting OP3 to computer in MTP mode

Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Isayaa said:
Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Click to expand...
Click to collapse
I had the same issue with my MXP and still have it with my OP. Just can't seem to get my pc to recognize them as storage devices.
A workaround I have found is to boot into twrp, then their recognized immediately and can be used as an external storage device.
I also got 'charging only' mode when I first connected OP3 to my laptop but after changing the settings at developer options I could do the file transfers and all.
I hope some of your privacy setting isn't messing up with it because AFAIK it shouldn't be a hardware problem.
I have the same issue.
---------- Post added at 05:22 AM ---------- Previous post was at 05:15 AM ----------
bruciebabie1963 said:
I have the same issue.
Click to expand...
Click to collapse
I turned off usb debugging and now my computer recognizes my device.
numbere said:
I had the same issue with my MXP and still have it with my OP. Just can't seem to get my pc to recognize them as storage devices.
A workaround I have found is to boot into twrp, then their recognized immediately and can be used as an external storage device.
Click to expand...
Click to collapse
Thing is I cannot unlock bootloader and install TWRP because the USB connection is needed for that
Beside, this is a 2 days old phone, I'm expecting it to work flawlessly...
Isayaa said:
Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Click to expand...
Click to collapse
When you connect the phone, Marshmallow by default connects in charging mode.
- Swipe down and you will see USB for charging "Touch for more options"
- Select 'File Transfers'
Transfer files.
white43 said:
When you connect the phone, Marshmallow by default connects in charging mode.
- Swipe down and you will see USB for charging "Touch for more options"
- Select 'File Transfers'
Transfer files.
Click to expand...
Click to collapse
I don't get the pop-up, the phone really does not detect that it's connected to a computer.
Isayaa said:
I don't get the pop-up, the phone really does not detect that it's connected to a computer.
Click to expand...
Click to collapse
That sounds like a hardware problem.
I don't have developer USB debugging mode on or anything.
I have this issue with my op3. Just got it in the post today. My windows 10 pc bleeps when pugged in but does not load a drive. In device manager it shows up as the d drive but not in file explorer. Annoying!
My windows 7 (company laptop) recognised my phone first time and installed the drivers no problem. I had problems with my USB flash drive earlier today until I discovered the hidden enable OTG toggle.
Sent from my ONEPLUS A3003 using Tapatalk
Isayaa said:
Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Click to expand...
Click to collapse
I had the same problem.
What I did to fix it was the following steps:
- Disable USB debugging in developer options
- Choose PTP mode in developer options
- Choose MTP mode in developer options
- And Done, my PC now recognize the phone in MTP mode
what i do to fix this
- disable OEM unlocking
- disable developer options
- plug USB (wait for drivers install)
- enable developer options
- enable USB debuging
Gah, having similar problems!
Have tried all the workarounds suggested here, but whenever I plug it in on MTP mode it just shows me the OnePlus Drivers CD Drive.
I have installed the drivers (multiple times) but Windows 10 just won't see the phone when I plug it on MTP mode, just shows me the Drivers CD Drive every single time.
It's recognised as PTP no problems, but no luck on MTP!
Any ideas?
(Unlocked, not yet rooted, on stock firmware)
op3
Hi, i have the same problem, has anyone found any solution for this? It's starting to get pretty irritating... :/
Are you sure youre choosing file transfer mode from the notification area where by default its selected as charging only.
Try this
Hi Guys,
Try halfway inserting the USB cable into your PC, I was having the same frustrating problem and noticed that did the trick for me.
Still trying to figure out why the connectors are not responding when the USB cable is fully inserted, I admit that this is my first device using USB Type-C.
strange
The problem is not getting any better, i simply cannot get windows to even recognise my phone in device manager. Tried it in adb and fastboot, also tried a hard reset but no solution.. I requested a repair from oneplus because i think it cannot be anything else than a hardware problem.
guys i found solution on op3 forum... it worked 4 me with win 10 enterprise... download and install update from here... https://support.microsoft.com/en-us/kb/3099229
This worked fo me: (i'm using Win10)
Device manager, and find "MTP device" then driver update, find on computer, and select MTP USB Composit Device. It works with enabled Debugging, OEM unlock is on too. :good:
white43 said:
When you connect the phone, Marshmallow by default connects in charging mode.
- Swipe down and you will see USB for charging "Touch for more options"
- Select 'File Transfers'
Transfer files.
Click to expand...
Click to collapse
Solved my problem

Pixel XL Fastboot Works to Flash Stock ROM+TWRP. Unseen as USB in TWRP or OS

I have 3 of these devices I'd successfully flashed TWRP to months ago. I can plug the other 2 into any of my Win10 PCs and they are functional as MTP devices in TWRP or the OS. Something is wrong with this device in that fastboot works fine, yet it is not recognized as a USB device at all in Windows. No device detected ding. No yellow exclamation point in device manager. Nothing in Nirsoft's USB DevView. I was unsure if this device received an OTA update so I went ahead and flashed the latest stock firmware as of 5/24/2017
It successfully flashed albeit unusually slow (even though Nirsoft USBDevView showed it connected at USB 2.0 and not 1.1). It also successfully flashed the latest Pixel XL Marlin-3.1.0-0RC2
Even if I attempt to toggle MTP in TWRP there is no response in Windows (on any of my PCs) nor is there any response when it's booted to Android 7.1.2. Same when toggled to PTP. Same w/ USB Debugging enabled. The device charges fine. Checking OTA updates shows none available. Factory reset option in bootloader didn't help.
I'm sure I'm missing something like I somehow have the incorrect firmware loaded for something. Anyone know what specifically is responsible for the USB at the firmware level that would allow it to function in fastboot mode yet fail to detect when booted TWRP or OS???
Pay_It_Forward_Pete said:
I have 3 of these devices I'd successfully flashed TWRP to months ago. I can plug the other 2 into any of my Win10 PCs and they are functional as MTP devices in TWRP or the OS. Something is wrong with this device in that fastboot works fine, yet it is not recognized as a USB device at all in Windows. No device detected ding. No yellow exclamation point in device manager. Nothing in Nirsoft's USB DevView. I was unsure if this device received an OTA update so I went ahead and flashed the latest stock firmware as of 5/24/2017
It successfully flashed albeit unusually slow (even though Nirsoft USBDevView showed it connected at USB 2.0 and not 1.1). It also successfully flashed the latest Pixel XL Marlin-3.1.0-0RC2
Even if I attempt to toggle MTP in TWRP there is no response in Windows (on any of my PCs) nor is there any response when it's booted to Android 7.1.2. Same when toggled to PTP. Same w/ USB Debugging enabled. The device charges fine. Checking OTA updates shows none available. Factory reset option in bootloader didn't help.
I'm sure I'm missing something like I somehow have the incorrect firmware loaded for something. Anyone know what specifically is responsible for the USB at the firmware level that would allow it to function in fastboot mode yet fail to detect when booted TWRP or OS???
Click to expand...
Click to collapse
When booted into the OS and plugged into PC, do you have a notification on the pixel that the device is connected and an option to change how to interact with the PC?
TheBobMiller said:
When booted into the OS and plugged into PC, do you have a notification on the pixel that the device is connected and an option to change how to interact with the PC?
Click to expand...
Click to collapse
I can plug it into the PC and charge it up and receive a full charged reached message in the notification bar. Unfortunately I do not receive any other acknowledgement in the notification bar that it's connect to the PC and to toggle from "charge only" to PC MTP connection like most other phones present.
Its not recognized as a USB device at all in Windows. No device detected ding. No yellow exclamation point in device manager. Nothing in Nirsoft's USB DevView.
Yet I can flash it successfully all day long in fastboot mode ... so strange.
Pay_It_Forward_Pete said:
I can plug it into the PC and charge it up and receive a full charged reached message in the notification bar. Unfortunately I do not receive any other acknowledgement in the notification bar that it's connect to the PC and to toggle from "charge only" to PC MTP connection like most other phones present.
Its not recognized as a USB device at all in Windows. No device detected ding. No yellow exclamation point in device manager. Nothing in Nirsoft's USB DevView.
Yet I can flash it successfully all day long in fastboot mode ... so strange.
Click to expand...
Click to collapse
What happens when you change the default USB Configuration in Developer Options to MTP or PTP and the plug in the phone to the computer?
TheBobMiller said:
What happens when you change the default USB Configuration in Developer Options to MTP or PTP and the plug in the phone to the computer?
Click to expand...
Click to collapse
No response on the phone or PC when set to MTP or PTP. Same w/ USB debugging off or enabled.
Pay_It_Forward_Pete said:
No response on the phone or PC when set to MTP or PTP. Same w/ USB debugging off or enabled.
Click to expand...
Click to collapse
I know this may seem like a stupid question, but have you tried using a different cable? If the phone recognizes fastboot mode commands but not PTP or MTP, then perhaps the cable is going bad. I would blame it on your drivers but fastboot mode wouldn't work if the drivers were malfunctioning.
TheBobMiller said:
I know this may seem like a stupid question, but have you tried using a different cable? If the phone recognizes fastboot mode commands but not PTP or MTP, then perhaps the cable is going bad. I would blame it on your drivers but fastboot mode wouldn't work if the drivers were malfunctioning.
Click to expand...
Click to collapse
Same behavior with a different cable. I've also tested on USB 2.0 and USB 3.0 ports. Also different PCs. Up until today I couldn't get Windows to acknowledge anything. Today I observed Windows a couple times present "usb device not recognized. the last usb device you connected to this computer malfunctioned and windows does not recognize it."
However even after it did that once on one PC today and again on another PC today, I couldn't get Windows to present that message any subsequent times. Even when that message did appear as a system tray notification in Windows, Windows still wasn't showing the phone with a yellow exclamation point in device manager like it sometimes can for many other devices it would otherwise present such a message for. (I just speak from past experience with older PCs)
Pay_It_Forward_Pete said:
Same behavior with a different cable. I've also tested on USB 2.0 and USB 3.0 ports. Also different PCs. Up until today I couldn't get Windows to acknowledge anything. Today I observed Windows a couple times present "usb device not recognized. the last usb device you connected to this computer malfunctioned and windows does not recognize it."
However even after it did that once on one PC today and again on another PC today, I couldn't get Windows to present that message any subsequent times. Even when that message did appear as a system tray notification in Windows, Windows still wasn't showing the phone with a yellow exclamation point in device manager like it sometimes can for many other devices it would otherwise present such a message for. (I just speak from past experience with older PCs)
Click to expand...
Click to collapse
Wow...that's puzzling then. You said in your op that you factory reset using bootloader menu but have you tried flashing factory image with fastboot in bootloader? Maybe the firmware that's malfunctioning could be fixed with a factory image flash...
TheBobMiller said:
Wow...that's puzzling then. You said in your op that you factory reset using bootloader menu but have you tried flashing factory image with fastboot in bootloader? Maybe the firmware that's malfunctioning could be fixed with a factory image flash...
Click to expand...
Click to collapse
That's what's killing me. I can successfully factory image flash (same I've flashed on the other handsets). Yet the USB doesn't work in the OS. When this initially happened I thought for sure USB was going to work like usual in TWRP (works on the others) but it doesn't work there either.
The only other thing I can think of out of desperation is flash Pure Nexus ROM or Resurrection remix in the hopes that somehow affects a USB bit setting at the firmware level. (Mind you flashing factory nor TWRP helped).
My exotic theory is that fastboot driver has an ability to work in USB 1 mode and TWRP or OS level driver can only work in USB 2.0/3.0 mode. Even though I don't see any visual defects to the pinout on this handset I'm guessing my pins for charging and for USB 1 mode is fine whereas my pins for USB 2.0/3.0 are electrically damaged or something.
Pay_It_Forward_Pete said:
That's what's killing me. I can successfully factory image flash (same I've flashed on the other handsets). Yet the USB doesn't work in the OS. When this initially happened I thought for sure USB was going to work like usual in TWRP (works on the others) but it doesn't work there either.
The only other thing I can think of out of desperation is flash Pure Nexus ROM or Resurrection remix in the hopes that somehow affects a USB bit setting at the firmware level. (Mind you flashing factory nor TWRP helped).
My exotic theory is that fastboot driver has an ability to work in USB 1 mode and TWRP or OS level driver can only work in USB 2.0/3.0 mode. Even though I don't see any visual defects to the pinout on this handset I'm guessing my pins for charging and for USB 1 mode is fine whereas my pins for USB 2.0/3.0 are electrically damaged or something.
Click to expand...
Click to collapse
Well i guess you could try some ROM flashing and see if that works and if not, try contacting Google and see if they will honor a warranty or something. Good luck to ya!
TheBobMiller said:
Well i guess you could try some ROM flashing and see if that works and if not, try contacting Google and see if they will honor a warranty or something. Good luck to ya!
Click to expand...
Click to collapse
@TheBobMiller I appreciate all your thoughtful suggestions and well wishes. Have an awesome weekend!

USB error PLEASE HELP!

USB will not function with my OnePlus 3, I've loaded drivers and still no avail.
templarsniper said:
USB will not function with my OnePlus 3, I've loaded drivers and still no avail.
Click to expand...
Click to collapse
As regards the attaching of files, you have to have a minimum number of posts to be able to do that.
As regards the USB, be a little more specific like what you are trying to do, which ROM you are running, whether you are rooted, what happens when you connect the phone to PC etc which will enable the members to help you.
There could be several reasons for this, but lets start with the basics.
Have you tried a different cable?
Have you selected File Transfer (MTP) from usb options?
kenboyles72 said:
There could be several reasons for this, but lets start with the basics.
Have you tried a different cable?
Have you selected File Transfer (MTP) from usb options?
Click to expand...
Click to collapse
I get a windows sound like its connecting then in the bottom right where the time is next to that is a root sign then I get a pop up saying exactly.....The last USB device you connected to this computer malfunctioned and Windows does not recognize it. Recommendation.. Try reconnecting the device. If Windows still does not recognize it, your device may not be working properly. When I go to the Device Manager/Control Panel it doesnt do anything. I've tried to add adb to the path but maybe added it to wrong path now it won't come on. If there is a work around maybe to re-add to right path. Device Manager was fine before I added adb and added path as per internet search. Device Manager before would say something like error 39. I've tried MTP that doesn't get it to open up either.
TNSMANI said:
As regards the attaching of files, you have to have a minimum number of posts to be able to do that.
As regards the USB, be a little more specific like what you are trying to do, which ROM you are running, whether you are rooted, what happens when you connect the phone to PC etc which will enable the members to help you.
Click to expand...
Click to collapse
I cant even root for the life of me now, Im on 8.0, I'm trying to just root the phone and to start the computer has to recognize it I understand but it won't, with my Oneplus 2 was fine,(I'm thinking maybe phone doesnt have the drivers built in to the file system, you know when you plug in and turn on MTP it shows the drivers app for Windows?) the only thing it errors plugging in.
I get a windows sound like its connecting then in the bottom right where the time is next to that is a root sign then I get a pop up saying exactly.....The last USB device you connected to this computer malfunctioned and Windows does not recognize it. Recommendation.. Try reconnecting the device. If Windows still does not recognize it, your device may not be working properly. When I go to the Device Manager/Control Panel it doesnt do anything. I've tried to add adb to the path but maybe added it to wrong path now it won't come on. If there is a work around maybe to re-add to right path. Device Manager was fine before I added adb and added path as per internet search. Device Manager before would say something like error 39. I've tried MTP that doesn't get it to open up either.
On my son's pc running windows 10, I didn't have any issues connecting my OP3 to it and viewing files, nor did I have to install any drivers, same for Windows 7.
Hook phone to pc via usb cable.
Pull down notification bar and select "File Transfer" from usb options or go to Settings and search USB and select USB Preferences > File Transfer.
Browse phone from Window's file manager.
If still having issues, you can try and install Oneplus USB drivers, reboot pc and see if the phone can be recognized.
Oneplus USB drivers:
https://app.box.com/s/u47rur40qm5efly6pz41rbhagu5qvc80
Fixed USB problem
kenboyles72 said:
On my son's pc running windows 10, I didn't have any issues connecting my OP3 to it and viewing files, nor did I have to install any drivers, same for Windows 7.
Hook phone to pc via usb cable.
Pull down notification bar and select "File Transfer" from usb options or go to Settings and search USB and select USB Preferences > File Transfer.
Browse phone from Window's file manager.
If still having issues, you can try and install Oneplus USB drivers, reboot pc and see if the phone can be recognized.
Oneplus USB drivers:
https://app.box.com/s/u47rur40qm5efly6pz41rbhagu5qvc80
Click to expand...
Click to collapse
For some reason it's working now don't know what the problem was or even if it was something I did. Either way it's fixed.
templarsniper said:
For some reason it's working now don't know what the problem was or even if it was something I did. Either way it's fixed.
Click to expand...
Click to collapse
If you are running Win 10, you will have to disable driver signing before the correct drivers are installed. May be that was your issue.

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