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I've got a TMOUS TP2 which appears to be stuck in a reboot loop of sorts cause I can't charge the battery.
I've read through the forums and I saw a few similar problems like this but it seems like it those they were stuck at the bootloader, and that's not the case for me.
Basically the battery was down to 14% and I turned off the phone last night intending to charge it this morning. Somehow the battery dropped to 1% by the time I went to turn it on this morning, and it shutdown (really just lost power) right after I started it. So I go to plug it into the wall charger and then:
charge light comes on
after a few seconds charge light goes off
the phone tries to boot (does little vibrate, shows splash)
after the splash screen, phone loses power
charge light comes back on
then tries to boot after a few seconds.
repeat
If left unplugged the phone just sits there dead, but upon plugging it in, it tries to boot.
I've seen it where the phone doesn't have enough power to boot and just needs to be charged for a while, but I can't seem to do that here.
Anyone have any idea how to prevent it from trying to boot after the AC adapter is plugged in?
Thanks
arimp said:
I've got a TMOUS TP2 which appears to be stuck in a reboot loop of sorts cause I can't charge the battery.
Thanks
Click to expand...
Click to collapse
If you're desperate...you might try doing a hard-reset.
Why would that help? I don't know...except sometimes when really stuck it helps to just change the situation...try something completely different.
Of course, a hard-reset deletes all data and applications that you've put on the phone, which is why I suggested it as a recourse if desperate.
Probably keep the phone plugged in while doing hard-reset.
Same problem, solved by itself
Hi,
I had a similar problem with a standard TP2, it was clear a battery fault. Phone was working well with a new battery and, of course, another working phone couldn't boot up with the faulty battery.
I took out the defective battery and let it aside for almost 2 weeks. After that it started to work, but the capacity is clearly smaller.
So from my experience, a hard reset wouldn't help you.
Radu
nradu said:
Hi,
I had a similar problem with a standard TP2, it was clear a battery fault. Phone was working well with a new battery and, of course, another working phone couldn't boot up with the faulty battery.
I took out the defective battery and let it aside for almost 2 weeks. After that it started to work, but the capacity is clearly smaller.
So from my experience, a hard reset wouldn't help you.
Radu
Click to expand...
Click to collapse
Yes, it goes without saying -- though it's good you did -- that if you have access to another battery that's an obvious thing to try first.
The hard reset is worth trying, in general, for otherwise-unresolvable phone issues.
It's a dead battery. Same exact thing you describe happened to me. Granted, it was because of water damage but same symptoms. Thinking the phone was dead I went and bought a new one. Then I decided to try the new battery, bam, phone back alive. Returned the phone and bought a new battery. By the way, the dash2 battery fits as well. Tmobile stores didn't know it... But the connectors were the same do I tried in the store and it worked.
devis said:
It's a dead battery. Same exact thing you describe happened to me. Granted, it was because of water damage but same symptoms. Thinking the phone was dead I went and bought a new one. Then I decided to try the new battery, bam, phone back alive. Returned the phone and bought a new battery. By the way, the dash2 battery fits as well. Tmobile stores didn't know it... But the connectors were the same do I tried in the store and it worked.
Click to expand...
Click to collapse
So it was indeed a dead battery. Oddly I found someone who had a CMDA TP2 from Verizon (mine is GSM TMO), and was able to pop my battery into their phone for a minute or two and charge it to about 5%, then put it back in my phone and all was well. With their phone, plugging in the charger did not cause the phone to start up and then power cycle.
That's really weird "glitch" if you want to call it that. So mental note, don't let the battery run down too far.
Hello people
A couple of hours ago, my phone shut down due to empty battery. I came home, plugged it in and booted it, all was fine. At about 60% I shut it off and went to have lunch, when I came back and tried to turn it on, I couldn't.
Led was orange at the time, I unplugged the power cord but the led stayed on! I removed the battery to be able to reboot it, but when I re-inserted it I still wouldn't boot.
Now no matter how I try to charge it, led stays off like it's not charging. Tried various different cables/chargers, the same. Tried to plug it to the charger without battery but no led flashed. Tried to boot without sim/sd card, still the same.
Any ideas?
My battery has never been changed (for a year now) and has had a bunch of full drains. Could this be a dead battery? :/
Well seems the phone is fried... I tried two more official batteries and no go...
Sorry to hear it. I thought that at first when I read your thread but I thought because I am not the most experienced person here, there might be some kind of fix.
HTC will most likely if not certainly replace this handset for you, seeing as it just happened out of the blue.
Well I certainly hope so, problem is I suspect it's an import (from another European country) and local HTC service generally does not do well with European imports.
Anyway I'll give it a try, meanwhile I'm getting a sensation soon
I have a similar problem.
I'm lucky that my girlfriend has the same handset as I do, the I could compare the phone abnormal behavior tho that of her properly working phone.
The first thing I've noticed, after a while when the charger was attached, was that the phone is very hot and that the battery keeps draining out in a surprisingly high rate.
After a while I've noticed that even when the phone is turned off it wont recharge. Sometimes the Orange LED is on when recharging while it is off, and the LED stays on for a few seconds after removing the charger, as if it was still charging. Note that the affects of connecting the charger to the phone, are mainly the ones listed below (not necessarily altogether)
* The phone indicates as if it recharges.
* Going to an infinite loop of rebooting and crashing.
* Getting hot when power supply is plugged, or at any time when the phone is turned on.
Ultimately the battery was empty, and the only way I had to keep using the phone (mostly to diagnose the symptoms listed here) was to swap the battery with the one of my girlfriend's device, and charge my battery in her device while using her's. That's the place to mention that the battery works just fine and that the phone is draining any battery, no matter what.
I took it apart to have a closer look at the source of all of the heat emitted while the phone is turned on, and it seem to come from the motherboard itself.
That's all I have.
The worst thing is that a friend of mine who helped me opening it up broke the pcb of the volume keys. Now I checked and It turns out that that pcb is actually part of the flex cable, which sort of extension of the motherboard and is mainly the second most important piece of hardware of all the phone parts (not that there are so many). If I would be able to expose the conductors inside the flat cable I might be able to solder an alternative volume pad I'll make out of old some miniature switches I have. The cable is very thin. any Ideas of how to expose the relevant conductors without ripping the cable apart?
Just a (late) update:
It's been almost two years, I had given the phone to a close friend of mine after a couple of weeks since writing the first post, just in case he could resurrect it, nothing.
Then, a couple of months down the road, the phone suddenly woke up! He tried to connect it with the charger, after months of not being able to charge or boot it up and somehow it worked. And it has been working flawlessly ever since.
I just got it back to give to my girlfriend until her sensation is fixed, flashing Viper now
In case something like this happens to any of you, don't give up!
Hi everyone (and sorry for my bad english) !
Since some days my GSM Galaxy Nexus is anoying me with a problem I can't understand.
At random moments, my GN thinks he is charging but he isn't even plugged !
The indicator in the notification bar shows the battery is in charge and all the phone believes he is charging.
Other problème, the charging indicatore comes and goes again and again and again, so the scree goes on everytime the GN is "plugged in".
My battery goes down at the speed of light this way ...
I tried to wipe, uninstall potential apps that could cause the issue, changing rom, changing kernel ... It still happening but not every time. Often it comes when the battery is under 50% or arround. I also have battery drops when I reboot the phone, like if the battery wasn't correctly calibrate ...
If I reboot the phone, the problem still here, if i get the battery off and then put it back and reboot the phone it works normaly ... for a indeterminate time ...
This problem make me crazy, is anyone got a solution ?
Thanks for all.
Anyone can help please ?
I would definitely demand a replacement battery. For me it seems like the battery is broken, therefore it's a warranty issue. If the problem still exists, it must be the hardware of the phone itself. I don't think it's a software problem, since you wiped, changed rom and even the kernel.
So demand a replacement of the battery!
Thanks for your answer ! I'll try this but I don't think samsung customer support will send me a replacement battery like that, they will ask me to send back the phone I think.
I recently had the same issue... here's what fixed it for me. I took the battery out and left the phone plugged into the outlet. Let it sit. I then installed the battery and let it finish its charge while the phone was off. I then took the battery out, unplugged the charger from the phone, and reinserted battery. Power on, VOILA! Mine was back to normal. Hope this helps.
Thanks for helping ! I'll try this
I just saw that I'm not alone in this case : http://code.google.com/p/android/is...s Owner Summary Stars&groupby=&sort=&id=23789
This issue is considerated as a medium priority, I hope for a fix !
I have the exact same problem, and have also commented on the issue at code.google.com. I have also tried "everything". Changed ROM, kernel, wiped battery stat, even let it fully charge while off. Still the same problem where it show as charging in notification bar when unplugged.. and when it have drained to below 50% or so, it start to flicked between charging and not-charging and drains even faster.
After checking CPU Spy it tells me that the phone never goes to sleep, this causes the battery to only last about 12-14 hours by itself..
I have also tryed to open the phone and clean the connector, but it did not fix it. One thing that is strange, is if I pry a toot stick or similar in the micro-usb-connector to press the connector plate (inside the micro-usb-connector) down with the phone faced up, it actually stops to flicker and stays not-charging.
---------- Post added 5th January 2012 at 12:18 AM ---------- Previous post was 4th January 2012 at 11:44 PM ----------
Same problem here: http://forum.xda-developers.com/showthread.php?t=1379478 and here: http://forum.xda-developers.com/showthread.php?p=21031287#post21031287
I have the same problem, and it make my crazy.
I bought the phone about month ago and this problem came in the second week.
I plugged my phone up to my car charger omw home for lunch and the stupid charging issue started to happen all over again... I had to do the whole thing over again. Remove otterbox, back shell, battery, and put it all back together. I'm really trying to avoid swapping the phone out with verizon. With the way it's looking, I'm about to call and hassle a VZW CSR and get me an instant swap in the morning. This is unacceptable SAMSUNG. Bad thing is, it must be common with Smsg phones, as I found 5 other devices of theirs that seemed to have the same problem Nexus S and Fascinate being two of them.
Same issue here as well, with the battery icon showing the charging bolt despite not being plugged in.
This will happen when the phone is not in use, and ill notice the screen flash on for a moment.
I tried the solution offered in this thread, only to have the symptom return just hours after powering the phone back on, and w/o being plugged back into another charger.
Same here, the solution didn't work for me but push the conector down with a toothpick seems to work for me ... for the moment.
So it seems to be a hardware problem of the device !
I have now ordered a new USB connector board to see if that fixes it: http://www.ebay.com/itm/ws/eBayISAPI.dll?ViewItem&item=150713366355
Will report back.
---------- Post added at 06:30 PM ---------- Previous post was at 06:01 PM ----------
When did you buy your phones? This could be a problem on early batches.
Could you see what part number you have on the actual USB connector?
I see that on this replacement board the number is 1H13D, while my number is 1J10F.
The replacement board with 1H13D written on it: http://www.globaldirectparts.com/v/vspfiles/photos/SMSNG6111630-6.jpg
Melhouse said:
I have now ordered a new USB connector board to see if that fixes it: http://www.ebay.com/itm/ws/eBayISAPI.dll?ViewItem&item=150713366355
Will report back.
---------- Post added at 06:30 PM ---------- Previous post was at 06:01 PM ----------
When did you buy your phones? This could be a problem on early batches.
Could you see what part number you have on the actual USB connector?
I see that on this replacement board the number is 1H13D, while my number is 1J10F.
The replacement board with 1H13D written on it: http://www.globaldirectparts.com/v/vspfiles/photos/SMSNG6111630-6.jpg
Click to expand...
Click to collapse
Hey, strong work! You might diagnose this thing before Google does. Keep us posted.
I'm experiencing this too, I did have it go away for about a week, but now it's back. I"m not looking forward to RMAing it, because I ordered it from the US and I'm in the Caribbean. I'm hoping the USB board replacement will work - waiting to see the results.
So glad I finally found this thread....
This started happening to me Friday night. First thing I noticed was while I was out the battery symbol had the lightning bolt in it as if it was charging, but it wasn't.
Long story short, nothing I do is able to charge the phone, both while the phone is on and while the phone is off) and it's REALLY pissing me off. The only response I can get from the phone is when it's off, it keeps looping over the two battery animations and acts like it's charging, but it's really not.
In all my playing around with it I somehow got it to charge to 40% yesterday. The only thing I can say for certain was that the phone was plugged in while I was trying to boot it up and when it shut off I didn't see the battery charging animations so I left it alone for a little bit before I checked it out and was surprised to see it charged a bit.
Today I was able to have it happen again and got the battery to 60%. This time I Started from the bootloader and again, when it turned off, I didn't see the battery animation.
I was able to reproduce this again just now by going into the bootloader and just choosing the option to power it off. Will report back in a little while to let you know if it charged past 60% after doing that.
Edit: powering off from the bootloader did not charge the phone. I accidentally pulled the battery and it went from 60% to 37% when I turned it back on. I think there is something screwy with my battery. Does anyone know if the regular Verizon battery fits in the GSM version?
I've got at least a similar issue, but managed to get a fix working (at least for now). I've had the phone for about 2.5 hours now. I got it with around 50% charge, after 1.5 hours, it was at 24% so I went to charge it. Tried the included USB cable to my Windows 7 PC, it tried to install drivers, the install failed. The battery was labeled as still discharging and the unlock screen told me to charge the battery.
I proceeded to try the samsung charging head thing with the original cable in one outlet, then in two more - same result, no charging indicated. Tried with a brand new micro USB cable and had no results. Tried the other cable with the PC. I read around on the issue a bit and found this thread, since people were saying it could be software related, I figured I would power down the device and try again.
I powered down the phone while it was disconnected from USB. I then plugged it into the USB cable connected to my computer. My PC then recognized the device and installed the drivers correctly, the bolt over the battery icon appeared on the Galaxy Nexus's screen. I let the screen turn off then woke it again, the battery charging animation was going. I booted the device while connected to USB. Now in the OS it says the battery is charging and it was charging from about 42% - so I think the actual battery power was not being properly reported before the reboot and when the charging problems were happening.
I'm hoping this has set it to work, but if something else happens, I'll post here again.
DaJMasta said:
I've got at least a similar issue, but managed to get a fix working (at least for now). I've had the phone for about 2.5 hours now. I got it with around 50% charge, after 1.5 hours, it was at 24% so I went to charge it. Tried the included USB cable to my Windows 7 PC, it tried to install drivers, the install failed. The battery was labeled as still discharging and the unlock screen told me to charge the battery.
I proceeded to try the samsung charging head thing with the original cable in one outlet, then in two more - same result, no charging indicated. Tried with a brand new micro USB cable and had no results. Tried the other cable with the PC. I read around on the issue a bit and found this thread, since people were saying it could be software related, I figured I would power down the device and try again.
I powered down the phone while it was disconnected from USB. I then plugged it into the USB cable connected to my computer. My PC then recognized the device and installed the drivers correctly, the bolt over the battery icon appeared on the Galaxy Nexus's screen. I let the screen turn off then woke it again, the battery charging animation was going. I booted the device while connected to USB. Now in the OS it says the battery is charging and it was charging from about 42% - so I think the actual battery power was not being properly reported before the reboot and when the charging problems were happening.
I'm hoping this has set it to work, but if something else happens, I'll post here again.
Click to expand...
Click to collapse
I've had the phone for over a month now and never had any issues. I've been trying to plug into a Mac so drivers aren't an issue (I know from previous phones that in Windows the phone wouldn't charge until the right drivers were installed).
There's definitely something very wrong w/ the phone and I fear it's likely a hardware issue, as even when the phone is off it won't charge (but acts kind of like it is).
Right now the only surefire way for me to charge my phone is let it die all the way down and keep trying to boot it up until it dies during a boot before the OS comes up (at which point it'll charge).
For what it's worth I fixed the phone on Monday. I stuck a wooden stir stick from work in the usb port and pushed down on the plate inside ever so slightly. I'd seen this suggestion from a few places online, but I was pretty skeptical. Well, much to my surprise it started charging!
I quickly got it back to it's stock state and re-locked the booloader in case I end up needing to send the phone back to Sammy if the problem happens again.
So far so good, but I've been very careful when plugging and unplugging the usb cord.
I think it's important to keep the OP's issue in mind, because I'm pretty sure there are two different issues here.
1)Many of us have an issue were the phone shows it's charging WHILE UNPLUGGED, causing the screen to flick on repeatedly. This may/may not be accompanied by a charging issues - in my case it isn't.
2)A second issue where owners have problems charging their phones (but never experience the charging while unplugged bug).
I think the intent of this thread is to track (1). I've never heard of the toothpick issue helping those experiencing (1).
How are people pushing the usb plate down, any pictures?
... before I try to send the phone out for warranty.
Turns out, I bought a docomo samsung galaxy nexus (from negri). I have not received for a while (out of the country) but finally got my hands onto it last saturday. I booted the device, no simcard, just load the configuration. For any reason, it stayed on my desk all week discharging.
Yesterday I tried to unlock the thing and it was dead. I remove the battery, fired it up and still nothing. Then I connect the wall charger, it is from my current phone, a galaxy s2. It charged for two hours or something, i then tried to boot, but it was stuck. I performed the boot on recovery mode, and it finally solved the issues and here we go, the phone booted correctly. I unlocked the phone, just to see that the battery information is 0% and the phone just went off as I saw the power usage statistics. And this time for good, its been sitting charged but nothing happens. I tried the legacy s2 charger, my car charger, and the original nexus charger that was sent on the box.
Since is a new phone for me, I do not know how what to expect. For example, in my s2, if its charging even with a depleted battery there is this led notification. In the nexus there is nothing. No led, no on screen animation. How can I discard is just a battery issue and not a general fault in the device ? Connected to the charger, is it possible to do something with no battery ?
My intention is to discard the battery issue first, so I might bite the bullet buying a new one, because dealing with the warranty (outside the us) might be a pain.
Thanks in advance.
I am REALLY unhappy with this phone. Aside from the poor signal and other issues well known to the Nexus, I now have a phone that has a charging problem. Sometimes when I plug the phone in, it does not recognize that it is plugged in and will not charge. This is not an issue in itself, because if I unplug and plug back in a few times it will eventually charge. The big problem is when it is NOT plugged in. The phone will often switch between charging and not charging on the battery indicator.... even though it is NOT plugged in.
I read up on this and found that... shocker.. this is just one more issue plaguing Nexus owners. The real problem for me is that everytime the phone switches from thinking it is charging to not charging, about every two seconds mostly, the screen comes on. This results in the screen constantly going on an off and the battery draining extremely fast. It is 8:17 am, and I unplugged the phone at 6:40 this morning. In less than an hour and a half, the battery has fallen to 38% and I have not used the phone at all today. It is sitting on my desk, flashing like a disco club.
I have searched but have only found an option to keep the phone ON while charging. Is there an option or app available that will prevent the screen from lighting everytime it thinks I have plugged it in to charge? I am rooted, so any option known would be helpful.
I cannot wait to throw this thing in the garbage, but I am not happy with any of the other options currently available. I like the look of the Galaxy S3 but the Gnex has left a bad taste in my mouth for Samsung... it was my first Samsung phone and I'm not sure if I should judge the product line on all the problems I have had with this phone. I loved the HTC Incredible it just got a little old.
Can anyone help me with this problem... please! It is now at 30% since I typed the last few lines. I can sit and watch this thing draining like a bathtub.
Jim
try changing the usb port on the phone
http://www.ifixit.com/Guide/Repairi...zon-LTE-Micro-USB-Charge-Port-Main-Mic/9641/1
I had this issue caused by water damage quite recently - it was in my pocket during some absolutely unprecedented rain here in the UK, and although it seemed I could charge it without problems, when it was off the charger it'd be confused and flash on and off as you say. I just threw it in some rice and took it out at midnight, problem solved (whether the rice was actually responsible for solving it, I have no idea). Has your phone been used in the rain or anything like that, or been in the pocket of clothes that aren't very 'rainproof' during rain? Could be it.
Is it the charger? I had a bad car charger that did the same thing. If not, I would contact Samsung and see what they can do for you.
Sent from my GSM Galaxy Nexus using Tapatalk 2
I read about the water damage being a possible culprit but I cannot remember it getting wet anytime recently. It is not the charger, it does the same thing with two different chargers and the car charger. It does actually charge, thats not the problem. The problem is when I am away from the charger the screen just comes on all the time and the battery is drained rapidly. It has been having issues for a week or two now but just recently started having the problem when not actually plugged in.
Someone just needs to make an app with an option NOT to turn on the touchscreen when first plugged in.
Jim
calaski8123 said:
I read about the water damage being a possible culprit but I cannot remember it getting wet anytime recently. It is not the charger, it does the same thing with two different chargers and the car charger. It does actually charge, thats not the problem. The problem is when I am away from the charger the screen just comes on all the time and the battery is drained rapidly. It has been having issues for a week or two now but just recently started having the problem when not actually plugged in.
Someone just needs to make an app with an option NOT to turn on the touchscreen when first plugged in.
Jim
Click to expand...
Click to collapse
Have you been able to fix your issue? I've had zero issues with my Galaxy Nexus for months, and now I'm having the same problem you describe. Initially I thought it was the ROM, but last Sunday I noticed that the phone will simply not sleep without being charged. The USB port appeared to be bent downward, so I used a tiny flat head screwdriver to raise the port. This seemed to fix the issue for a few minutes, but then the phone kept waking up. It's murdering my battery, and I'd like to fix this situation. The problem seems to be intermittent, and occasionally it will work for hours at a time. This leads me to believe that the problem could be internal.
I'm wondering if you tried anything else? I don't have a problem replacing the USB port myself because it seems like an easy and cheap fix. I'm not a novice when it comes to repairing phones, but I'd rather not open the device quite yet.
The new part is $8.00 shipped, and the seller is in the US. You can't go wrong. I will report back once I fix the problem.
Not really, the problem just sort of went away a week ago... I'm getting the Galaxy S3 end of October so I'm not going to replace the USB port. I messed around with the usb thing too, bent it with a knife so it wasnt touching anything. I also tried cleaning the contacts and blowing it out with air... not sure if any of these things helped or not. Like I said if I made it worse didnt matter as I'm getting GS3 soon. So for now its working but not sure why or how or how long...
Jim
calaski8123 said:
I am REALLY unhappy with this phone. Aside from the poor signal and other issues well known to the Nexus, I now have a phone that has a charging problem. Sometimes when I plug the phone in, it does not recognize that it is plugged in and will not charge. This is not an issue in itself, because if I unplug and plug back in a few times it will eventually charge. The big problem is when it is NOT plugged in. The phone will often switch between charging and not charging on the battery indicator.... even though it is NOT plugged in.
I read up on this and found that... shocker.. this is just one more issue plaguing Nexus owners. The real problem for me is that everytime the phone switches from thinking it is charging to not charging, about every two seconds mostly, the screen comes on. This results in the screen constantly going on an off and the battery draining extremely fast. It is 8:17 am, and I unplugged the phone at 6:40 this morning. In less than an hour and a half, the battery has fallen to 38% and I have not used the phone at all today. It is sitting on my desk, flashing like a disco club.
I have searched but have only found an option to keep the phone ON while charging. Is there an option or app available that will prevent the screen from lighting everytime it thinks I have plugged it in to charge? I am rooted, so any option known would be helpful.
I cannot wait to throw this thing in the garbage, but I am not happy with any of the other options currently available. I like the look of the Galaxy S3 but the Gnex has left a bad taste in my mouth for Samsung... it was my first Samsung phone and I'm not sure if I should judge the product line on all the problems I have had with this phone. I loved the HTC Incredible it just got a little old.
Can anyone help me with this problem... please! It is now at 30% since I typed the last few lines. I can sit and watch this thing draining like a bathtub.
Jim
Click to expand...
Click to collapse
I've got the exact same issues, it's ruining my battery life. Has anyone found a fix for this yet?
Its a physical problem. You need to replace the charging port, or get new phone like me.
calaski8123 said:
Its a physical problem. You need to replace the charging port, or get new phone like me.
Click to expand...
Click to collapse
@calaski8123 -> how would I replace the charging port? Should I contact samsung/google?? I have the exact same issue being discussed here and its driving me nuts. And I got this phone just a couple months ago so getting a new phone is not a solution...
best,
-Nripesh
If its new I'd take it back under warranty. If not, you can buy the parts on ebay and other sites... Search the Forums here, there are details. You can also search Youtube for a guide. Samsung probably would fix but it would cost much more.
Mine is better, but not sure what fixed it. The battery still doesn't last but half a day so I'm still getting the S3 in week or so.
Jim
Gnex Charging Issue
Hi all! Yes, I am another one of the unfortunate owners of a Gnex with this issue. I wanted to send out a reply to everyone that says to replace the USB charging port. I just had mine replaced, and it did not fix the problem. I have also tried different batteries, and I have read where some people are fixing this by *** gently *** bending the USB connector up ( toward the screen ). That also did not fix my problem. A few days ago I installed AOKP 4.2.1, and that was ineffective as well. I am stumped. My Samsung Fascinate was a very good phone, but the Gnex is really making me wonder if I ever want another Samsung. Has anyone found a solution for this? Unfortunately for me, I bought mine used and don't have the option of returning to Verizon for help. Thanks!