Develop Bugs

Screen issue after .90 update

Hello,
i have the same issue as described in the thread below and shown in this video ==> https://vid.me/NGc5
== > http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=41205&extra=page=1&page=1
i have been suffering from same issue since the .90 update, i tried flashing the 1.1GB file using adb which didn't solve the issue along with the yesterday update
anyone having the same problem?
i want to flash the older .63 version, but using adb it says that it can't flash older version than the current version , anyone can help with that ?

@Asus_USA
any info please

I downgraded the rom to a version from July, yet the same issue persist
Seems like a member mentioned somewhere else that the. 90 update might have broken some hardware using code that is not reversible
Waiting for any feedback from Asus
Sent from my GT-N7000 using Tapatalk

That's actually a screen or onboard video issue.... I see this on laptops all the time

Frankenberrie said:
That's actually a screen or onboard video issue.... I see this on laptops all the time
Click to expand...
Click to collapse
the weird thing that it only happened after the .90 update and several users are reporting it

And some software works fine, like whatsapp where the screen is normal while inside it
Sent from my GT-N7000 using Tapatalk

more users are reporting the same issue on the zentalk forum, good luck all avoiding this

no one else here on the forum suffering from the same issue ? any ideas for troubleshooting or solving ?

@ASUS_Khang
can you please confirm that this is a software issue that will be solved through an update and not a hardware failure ?

AhmadOkda said:
no one else here on the forum suffering from the same issue ? any ideas for troubleshooting or solving ?
Click to expand...
Click to collapse
I am also having this SAME issue ! I have unlocked my bootloader, root access, and flashed the 2.40.97 update again, I tried downgrading, it won't let me install and lower update over an higher one. and I can't get twrp recrovery to stay after the flash, it always goes back to the stock recovery. Also I know whats causing the problem. it's the Auss / powered by intel animated screen , First you have the Asus splash screen, Then the Animated Asus / Intel animation Then the boot animation screen. after unocking my bootloader, and changing the boot animation. I can tell you for sure, the Asus / Intel animation that is causing the issue !. I don't know where this animation is stored on the phone, if anyone knows. maybe we can restore of get rid of it. Anyway my phone is pretty much useless right now, can't use the keypad on the call screen, and can't even see the bottom half of the phone, IT's NOT a hardware problem. like some people have said. it's that dam Asus / Intel animation at starup.

I tried downgrading (using fastboot and abd) to every available firmware and nothing solved this problem
IMHO I think that the 90 upgrade triggered a bug while flashing boot partition
Sent from my GT-N7000 using Tapatalk

UPDATE.. I was able to install cm-12.1-20151011-UNOFFICIAL-Z00A.zip 2015-10-11 01:29 Using Windroid UIniversal Android toolkit. and it worked. and TWRP also the recovery.
Unlocked bootloader, rooted phone, installwd TWRP. Flashed boot, droidboot, with WW. 2.12.40.09 Z00A Then installed cm-12.1-20151011-UNOFFICIAL-Z00A.zip 2015-10-11 01:29 . The screen problem IS still there ! \ Anyone else have any ideas ? ~ Travis

My phone (ZE551ML) developed the same issue. When flashing back to stock didn't work, I sent it in for an warranty RMA. A part was replaced and the phone sent immediately back. Not a word to me about the unlocked bootloader. Just make sure if you send it in, that you state you did flash attempt flashing to stock, and make sure the phone is as close to stock as you can get. Factory reset the phone and go.

I tried last week 3 times I got an RMA & then an advanced RMA and i'm getting the run around from them. they even had the hold of 344.00 on my checkings account to the advanced RMA and then THEY canceled the RMA and everytime I talked to them 3 different customer support people then said " sorry we're updating our systems call back tomorrow. " I got told that 3 times and I've called 4 times. the phone is pretty much useless at the moment.

If they send the phone back to you, the part that was replaced on mine is "90AZ00A1-M02610". Dunno if you can get that part yourself and have it repaired by a third party, but other than that I wouldn't know what to do in your situation.

ArmchairWizard said:
If they send the phone back to you, the part that was replaced on mine is "90AZ00A1-M02610". Dunno if you can get that part yourself and have it repaired by a third party, but other than that I wouldn't know what to do in your situation.
Click to expand...
Click to collapse
...This is the Hardware model# of the whole device, not just a part inside , buy a new phone and you have this yourself !
At least for those in Canada, here a short review for my "advanced replacement" experience:
I used the Chat on their website to get a RMA#, then got a confirmation email with a sort of howto. They mentioned to use Fedex or UPS to send the defective device in and noted not to long to wait to do this otherwise the hold on my creditcard... you know! So i sent the package 3 days later with UPS, cost me a bit over CA$60 with insurance and tracking.
Just the other day i got email from Purolator (a Canada only parcel service) to print a return sticker. No one from ASUS mentioned this to me - $60 wasted
The replacement phone came also with Purolator, ASUS emailed me a tracking# but NOT wich carrier they used. Cost me a few hours and a couple phone calls to find out and re-route the package to my workplace.
ASUS did not use a original case, just a folded carton as they stated the replacement would be a new device. In case i decide to sell the phone i don't have original carton
Start to install all my usual App's etc. found that the phone does not receive any GPS signals, so it seems i changed a not usable screen into a not working GPS
For me, this was my last ASUS for a very long time!

Finally got my Advanced RMA going. can't wait to get a working phone, as soon as I do. Going root & unlock bootloader and install CM 12.1 I'm DONE with ASUS's bloatware ! ~ T

I am having the same problem. I have gotten my screen to work, but it still glitches. Is the only solution to send it in?

jeisenhart34 said:
I am having the same problem. I have gotten my screen to work, but it still glitches. Is the only solution to send it in?
Click to expand...
Click to collapse
I think so, I tried to fix it, flash with 2.20.40.97 Four times now, the problem is still there, rooted, unlocked bootloader, and installed CM 12.1 thinking it would get rid of the problem, it didn't. I think the problem is in the boot partition now. I also flashed the splash screen, and the boot animation. the problem is still there, EVEN after returning this phone back to stock to RMA it. the problem is still there.

Rattraps123 said:
I think so, I tried to fix it, flash with 2.20.40.97 Four times now, the problem is still there, rooted, unlocked bootloader, and installed CM 12.1 thinking it would get rid of the problem, it didn't. I think the problem is in the boot partition now. I also flashed the splash screen, and the boot animation. the problem is still there, EVEN after returning this phone back to stock to RMA it. the problem is still there.
Click to expand...
Click to collapse
I contacted Asus and I have to send my phone in. If you haven't dropped your phone, Asus will overnight you a new one for $25. I dropped my phone so they will repair it free of charge if the damage from the drop isn't what caused the issue. Otherwise I'm going to have to pay.

Locked phone after factory reset

Hello.
A few weeks ago my wife forgot her pin to unlock phone, there was no other choice than just reset phone to factory settings via stock recovery.
Eveything was nice until phone wanted me to log into the previous google account that was used before erasing everything. My wife dont remember password and login either. She created it while ago just to use the phone.
Ive got no warranty for it as I bought it used.
Is there anyway to bypass that security? Otherwise phone cant be used again.
Thank you.

Try this... maybe? https://www.youtube.com/watch?v=uYS8Y3mt0f0
Read the description

ShaDisNX255 said:
Try this... maybe? https://www.youtube.com/watch?v=uYS8Y3mt0f0
Read the description
Click to expand...
Click to collapse
This video does not help me but I found another one which let me make my way thought security.
https://www.youtube.com/watch?v=YvEb_UD1cBc
Thanks for idea!

Zwijam_Dywan said:
This video does not help me but I found another one which let me make my way thought security.
https://www.youtube.com/watch?v=YvEb_UD1cBc
Thanks for idea!
Click to expand...
Click to collapse
Whoa, you taught me something new today :good:
It's kind of a shame it's specific to the J2 Prime phone, I wonder if there are other methods for other phones similar to this

There is a method of launching a shortcut to settings via an app installation from otg at time of setup. That works.

getting "your device is corrupt and cannot be trusted pixel"

So after a few months of using my google pixel 2 xl, while I was using it I randomly got a black screen with the message:
"Your device is corrupt. It can't be trusted and may not work properly.
Visit this link on another device: g.co./ABH
PRESS POWER BUTTON TO CONTINUE".
Now it happens every time I turn on my phone. :/
I Have tried doing a factory reset and it still appears.
My phone is not rooted, I have the official OS that I got it with it (updated it through the phone's updater).
The phone was purchased directly from the us google online store.
I've tried to contact their support but they didn't have a solution.
Please help me!!

almogsad said:
So after a few months of using my google pixel 2 xl, while I was using it I randomly got a black screen with the message:
"Your device is corrupt. It can't be trusted and may not work properly.
Visit this link on another device: g.co./ABH
PRESS POWER BUTTON TO CONTINUE".
Now it happens every time I turn on my phone. :/
I Have tried doing a factory reset and it still appears.
My phone is not rooted, I have the official OS that I got it with it (updated it through the phone's updater).
The phone was purchased directly from the us google online store.
I've tried to contact their support but they didn't have a solution.
Please help me!!
Click to expand...
Click to collapse
Sounds like one of those non harmful, annoying messages at boot up. Is your bootloader still locked I assume? If so, have you tried side loading the March OTA. I think sometimes during the OTA updater process that some files don't always make it to the system, which is why you get those messages. Is your phone still functioning properly??

Badger50 said:
Sounds like one of those non harmful, annoying messages at boot up. Is your bootloader still locked I assume? If so, have you tried side loading the March OTA. I think sometimes during the OTA updater process that some files don't always make it to the system, which is why you get those messages. Is your phone still functioning properly??
Click to expand...
Click to collapse
First of all thanks for the response!
yes my bootloader is still locked.
Badger50 said:
have you tried side loading the March OTA
Click to expand...
Click to collapse
How do I do that? ^^
and it seems like the phone still functions properly, but I guess only time will tell

almogsad said:
First of all thanks for the response!
yes my bootloader is still locked.
How do I do that? ^^
and it seems like the phone still functions properly, but I guess only time will tell
Click to expand...
Click to collapse
Just follow these instructions if you want to side load an OTA. It's really not that hard ??
https://developers.google.com/android/ota

Badger50 said:
Just follow these instructions if you want to side load an OTA. It's really not that hard
Click to expand...
Click to collapse
Thanks! I'll try that...
Do you think it might fix the problem?
Edit:
it says in the guide:
"find the appropriate driver for your device from the OEM drivers"
but I don't know which one is mine ^^

almogsad said:
Thanks! I'll try that...
Do you think it might fix the problem?
Edit:
it says in the guide:
"find the appropriate driver for your device from the OEM drivers"
but I don't know which one is mine ^^
Click to expand...
Click to collapse
Once you choose the proper OS version for your pc, and install SDK, when you plug your phone in, it should automatically update your device drivers :good:
And yes, there's a good chance it'll fix your problem. Never any guarantees with this tech stuff though

Badger50 said:
Once you choose the proper OS version for your pc, and install SDK, when you plug your phone in, it should automatically update your device drivers :good:
And yes, there's a good chance it'll fix your problem. Never any guarantees with this tech stuff though
Click to expand...
Click to collapse
Hey! It seems like it worked!!!! Thanks!!
I only wish I hadn't listened to the google support team , and hadn't done a factory reset to phone before lol they don't seem to understand too much about their phones, the guy told me he thinks it's just an add
Thanks again man!

almogsad said:
Hey! It seems like it worked!!!! Thanks!!
I only wish I hadn't listened to the google support team , and hadn't done a factory reset to phone before lol they don't seem to understand too much about their phones, the guy told me he thinks it's just an add
Thanks again man!
Click to expand...
Click to collapse
Oh sweet! Glad to hear it my friend, well done. Now you can help others out with the same issue if it comes up :good: Yeah, the Google folks are kinda funny sometimes. The factory reset is their standard MO! And right, an add on the boot up screen....yeah that's funny! I'd be willing to bet most of them use iPhones!!??????

Badger50 said:
Oh sweet! Glad to hear it my friend, well done. Now you can help others out with the same issue if it comes up :good: Yeah, the Google folks are kinda funny sometimes. The factory reset is their standard MO! And right, an add on the boot up screen....yeah that's funny! I'd be willing to bet most of them use iPhones!!
Click to expand...
Click to collapse
How ironic! lol ???

Badger50 said:
Sounds like one of those non harmful, annoying messages at boot up. Is your bootloader still locked I assume? If so, have you tried side loading the March OTA. I think sometimes during the OTA updater process that some files don't always make it to the system, which is why you get those messages. Is your phone still functioning properly??
Click to expand...
Click to collapse
Thanks!! I also had this issue and following your suggestion to sideload the latest OTA, it appears to have fixed the problem.

I've been getting the same corrupt error on reboots on my xl 2(also not rooted), but I have not been able to get the latest OTA to sideload. It nearly completes but aborts last second and gives a Status 1 error. I'm not sure what I'm doing wrong here. Any help will be appreciated.
Got a similar run-around with Google support. When the factory reset was unsuccessful, they've recommended replacing the phone since it's under warranty, however they think replacing my virtually brand new phone with a refurbished phone is appropriate.

Apsel said:
I've been getting the same corrupt error on reboots on my xl 2(also not rooted), but I have not been able to get the latest OTA to sideload. It nearly completes but aborts last second and gives a Status 1 error. I'm not sure what I'm doing wrong here. Any help will be appreciated.
Got a similar run-around with Google support. When the factory reset was unsuccessful, they've recommended replacing the phone since it's under warranty, however they think replacing my virtually brand new phone with a refurbished phone is appropriate.
Click to expand...
Click to collapse
Are adb/fastboot tools the very newest?

Apsel said:
I've been getting the same corrupt error on reboots on my xl 2(also not rooted), but I have not been able to get the latest OTA to sideload. It nearly completes but aborts last second and gives a Status 1 error. I'm not sure what I'm doing wrong here. Any help will be appreciated.
Got a similar run-around with Google support. When the factory reset was unsuccessful, they've recommended replacing the phone since it's under warranty, however they think replacing my virtually brand new phone with a refurbished phone is appropriate.
Click to expand...
Click to collapse
Unlock then re-lock your bootloader(/s) maybe?

Great job guys, this solution with sideload latest OTA worked for me too with no need to unlock bootloader! :good::good::good:

I can confirm this working again. Pixel 2 XL with 9.0 and November security update.

Thanks!
I just had the corrupt message pop up (bootloader locked), and the sideload ota update seems to have worked!

michaelbsheldon said:
Are adb/fastboot tools the very newest?
Click to expand...
Click to collapse
I'm experiencing the same problem as Apsel, yes the adb/fastboot are the latest.
Error applying update: 15 (ErrorCode : kNewRootfsVerificationError)
E:Error in /sideload/package.zip (status 1)

Badger50 said:
Just follow these instructions if you want to side load an OTA. It's really not that hard ??
https://developers.google.com/android/ota
Click to expand...
Click to collapse
I know this is an old post but I'm having the same issue. Also cannot connect to pc due to, I'm assuming daughterboard issue this and previous pixel models have. I have been rooting phones since the S3 and am no virgin to the sdk. I tried to take it to ubreakifix which was a 4 hour round trip for me. I was told I would have to sign a waiver since the screen is glued to the phone and that was the only way to get to the internals. When I arrived I watched 4 bozos poke at the charging port for 20 min and then contradicting what I was told the night before over the phone that they were not comfortable doing the repair and then they tried to sell me a new device. I just got off chat with google and they want to charge me 270 dollars to fix even though I went to an authorized service center when it was in warranty. Will fastboot work over wifi?

Toolmighty said:
Will fastboot work over wifi?
Click to expand...
Click to collapse
'fraid not. Both the bootloader and recovery have stripped down hardware support, limited essentially to the display and storage. Neither has WiFi support that I know of, thus you have to use a USB cable.

I figured it out after I figured out how to fix the daughterboard issue w/o replacing the daughterboard. Verizon are some sneaky *^&$^s. Thx for the reply tho. I'm sure ur quite busy.

urgent please

hi
i flashed pixel custom rom 8.0.1
and i want to back to stock rom
and after flashing ended
my moto g5 does not open
and i cant access to bootloader
and when i press power button nothing happen only black screen
and when i connect g5 wih pc i hear a sound of connect but still black screen no charging percantage
what is name of this problem and what is the solution please ?????

Man, i have the same problem... i tried several methods until jtag and without success ...
just a miracle!:chorando::chorando::chorando::chorando:

begamal said:
hi
i flashed pixel custom rom 8.0.1
and i want to back to stock rom
and after flashing ended
my moto g5 does not open
and i cant access to bootloader
and when i press power button nothing happen only black screen
and when i connect g5 wih pc i hear a sound of connect but still black screen no charging percantage
what is name of this problem and what is the solution please ?????
Click to expand...
Click to collapse
It's called a hard brick
Current solution is a motherboard replacement
There are no blank flash files currently (and probably never will be) for this device
In future never flash the bootloader part of a firmware or repartition a device unless you know what you are doing

silasmvg said:
Man, i have the same problem... i tried several methods until jtag and without success ...
just a miracle!:chorando::chorando::chorando::chorando:[/QUOTWHAT DID YOU DO ?
Click to expand...
Click to collapse

begamal said:
silasmvg said:
Man, i have the same problem... i tried several methods until jtag and without success ...
just a miracle!:chorando::chorando::chorando::chorando:[/QUOTWHAT DID YOU DO ?
Click to expand...
Click to collapse
A few days ago I watched this tutorial from a damn here in Brazil, but he does not know how to explain correctly, or I'm stupid to understand. I tried his method and did not succeed.
People here commented that he succeeded.
But I can not send the links here. I get a flood protection message for new users.
If you want to call me on linkedin or in the email I can send the link of the tutorial that is on youtube that I could not do correctly for not understanding, but maybe you can understand better and could help me.
[email protected]
linkedin: in/silasmvg/
Click to expand...
Click to collapse

silasmvg said:
begamal said:
A few days ago I watched this tutorial from a damn here in Brazil, but he does not know how to explain correctly, or I'm stupid to understand. I tried his method and did not succeed.
People here commented that he succeeded.
But I can not send the links here. I get a flood protection message for new users.
If you want to call me on linkedin or in the email I can send the link of the tutorial that is on youtube that I could not do correctly for not understanding, but maybe you can understand better and could help me.
[email protected]
linkedin: in/silasmvg/
Click to expand...
Click to collapse
check your mail
[email protected]
Click to expand...
Click to collapse

Unlock issue after screen replacement (device crashes frequently)

Hey guys
My ONEPLUS 3 display got broke down.
So I went for a display replacement in service centre.
For which they charged me 7500/- ₹
But after replacement.. the phone is crashig a lot.
I need to press power button end number of times & still the phone won't respond.
I don't know why this is happening.
Can someone suggest a solution?
Currently the device is on - Oxygen OS 9.0.5 (non-rooted)
Please help! ?

please try and unbrick your device by downloading this tool https://androidfilehost.com/?fid=6006931924117936392 then run msm download tool as administrator

kallum7 said:
please try and unbrick your device by downloading this tool https://androidfilehost.com/?fid=6006931924117936392 then run msm download tool as administrator
Click to expand...
Click to collapse
will this wipe device internal storage??

Lucifer213_ said:
will this wipe device internal storage??
Click to expand...
Click to collapse
yes

kallum7 said:
yes
Click to expand...
Click to collapse
what about caseium kernel?
someome told me to install it..but im not sure if it supports oxygen os latest build.

Lucifer213_ said:
what about caseium kernel?
someome told me to install it..but im not sure if it supports oxygen os latest build.
Click to expand...
Click to collapse
nope because the system drivers are corrupt so it needs to be reset by unbricking the device

ok thanks, but can u explain me the steps , cause i don't exactly know how to unbrick. Cause I've never done so.
I don't want anything wrong to happen.

Lucifer213_ said:
ok thanks, but can u explain me the steps , cause i don't exactly know how to unbrick. Cause I've never done so.
I don't want anything wrong to happen.
Click to expand...
Click to collapse
Firstly download the unbrick tool I have sent you through the link then switch off your phone and make sure cable is unplugged then hold the volume up button on your phone and then plug in the USB cable to the computer and phone then on your computer and open device manager and make sure under ports it says Qualcomm 9 and then extract the unbrick tool then run mam as admin then click start

Lucifer213_ said:
ok thanks, but can u explain me the steps , cause i don't exactly know how to unbrick. Cause I've never done so.
I don't want anything wrong to happen.
Click to expand...
Click to collapse
This has a collection of unbrick tools and versions of OOS.
This contains detailed instructions also.
Hope you solve your problem.
If not and you still have warranty for the display (OnePlus gives atleast 3 months warranty on replacement), take the phone to the Service Center. In fact, if you have warranty, that should be the first option.

Thanks for the response.
But I don't think my device is bricked, cause the phone is on working mode, but it's just that whenever I lock my phone.. It does not gets unlock on the first attempt. I need to press the unlock/power button end number of times & the phone still don't responds. It gets crashed and the System UI error occurs & asks for force stop & the phone is lagging a lot. I can't even use it properly.

I would still recommend doing it

have you got it sorted

kallum7 said:
have you got it sorted
Click to expand...
Click to collapse
I'll do it today/tomorrow
& Share the details.

kallum7 said:
have you got it sorted
Click to expand...
Click to collapse
I completed the process.
But it's still happening.
Not that much. But it is happening every 5th time I try to unlock my phone.

By this point you have two options get another device or get your op3 and take it to a OnePlus service center and get it repaired

kallum7 said:
By this point you have two options get another device or get your op3 and take it to a OnePlus service center and get it repaired
Click to expand...
Click to collapse
OnePlus service is worse.
I guess I need to purchase a new smartphone then, or find some other solution.

kallum7 said:
By this point you have two options get another device or get your op3 and take it to a OnePlus service center and get it repaired
Click to expand...
Click to collapse
Though, thanks a lot for helping me out.

Lucifer213_ said:
Though, thanks a lot for helping me out.
Click to expand...
Click to collapse
Welcome

Anybody here got solved this problem?am facing this issue too.please help

THREAD CLOSED! If interested in the subject please follow this already existing thread:
https://forum.xda-developers.com/oneplus-3/help/faulty-display-replacement-software-t3960068
All posts of this thread have been copied to the other one.
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You can bump your unanswered question once every 24 hours
Duplicate threads and posts will be removed
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