The Verizon signal inside my home is intermittent so I must use WiFi calling but all calls are terrible. The phone cuts on and off on both sides of the conversation. My wifi signal is very strong usually -40 dBm or better and I have a download speed of 65 Gb and up load of about 28 - 30. All other WiFi uses are good but phone conversations are almost impossible. If I leave the house and get a good Verizon signal the calling problems go away and call quality is excellent. The HTC is stock with no modifications at all. I've spent hours on the phone with Verizon and HTC tech support and they cannot solve the problem.
I'm about ready to get rid of this phone and get something that I can use. Has anybody else had problems with WiFi calling? Any suggestions on what I could try to correct the problem.
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I have a problem with my Tmobile g2 running 2.2, it is all stock no modifications whatsoever other than handcent and fancy widget.
The problem is I can not connect to 3g or hsdpa network when I am at home. By this I mean the cell tower that provides service when I am at home. I have txt and calling capabilites but I have no data whatsoever. I have to manually switch to 2g or edge to check email or use the browser. I have called tmobile and they keep telling me that the problem is with my phone, however when I am 2 or 3 miles from my house and it goes to any other tower on the planet everything works fine.
I have searched the g2 forum here but could find no answers. I apologize in advance if this has been indeed covered or discussed to death and I have just failed to find it.
I did find the *#*#4636#*#* option and when it is on 2g I can run a ping test and it finds the server just fine, but on 3g it always fails to connect. Again this only occurs of course when I am sitting at home!
Thanks to anyone who can shed some light on this or point me in the right direction because leaving it up to tmobile has proven to be fruitless.
It might also be worth mentioning that i replaced the sim card today as well, this too had no effect on this phenomenon.....
My mom's nexus s has the same problem. Only difference is that when i walk out the door i get 3g. Once i walk back in, I get edge...... I think its might be just tmobile frequencies poor ability to pentrate walls.
Sounds like a problem with the 3G network in your area, or just a weak signal there.
I know its not the signal strength, I always have full bars at home Its something to do with the network....
DefiantMenace said:
I know its not the signal strength, I always have full bars at home Its something to do with the network....
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Full bars on 3G or 2G ? If you have full bars on 3G then it sounds like a network problem.
I have the exact same problem, but my building is probably over 100 years old with 300 coats of lead paint on it. It depends on your building. Signals can bounce off of mirrors for example and other materials. The more material the signal has to go through, the more attenuation happens.
I have a similar problem, my G2 can't maintain a consistent connection, I will go from 4 bars of HSPA+ to 4 bars of Edge to nothing (lost connection to network) and it will jump around wildly between these three states (every few minutes). My wife's MyTouch 4G doesn't do this, my G1 did not do this, our kids (dumb) phones have consistent connections.
I know it's some interaction between my phone and the TMO network, I'd say it was a defective phone except the only place it happens is inside my house.
I wish that TMO offered a microcell.
There is no reception problem, I have had the phone working here for awhile and it always has full bars, like I said I can hop in the car and drive a couple miles and it works just fine. Tmobile finally got back to me today and said they are having their Engineers troubleshoot the tower that provides service when I am home. I hope they get this fixed soon, they said 72 hours.......
It's that anti-cellphonereception chemical they put into paint!!
Hello,
I have a Verizon edition of the Galaxy Nexus, and both my initial phone and my warranty replacement have had the same issue: specifically, they both will occasionally drop all data, be it 3G, 4G, or EDGE. Occasionally they will even drop voice signal altogether. (I've also had the second phone reboot randomly - not often, but it did when I tried to use Wifi Tether, for instance).
This does not happen everywhere, but since my job takes me all over town it happens a reasonable amount, (and notably, not with the Sprint EVO 4G work phone I have). I am based in Sacramento, CA.
My phone is rooted. I have heard that the phone may have issues with switching towers? It is able to reclaim a signal reasonably quickly once it drops, (10-15 seconds) although sometimes I have to do nonsense like switch in and out of airplane mode to force it to grab a 4G signal.
I'm coming up on my return and refund period within a day or so and would like to know if I should dump this phone for an HTC Rezound, or if this is something I can fix by installing the 4.0.3 leaked software.
Thanks in advance for your help.
I know that there is a newer base band you could try flashing, and 4.03 might also fix some of your issues, but be aware that you are pretty much beta testing new technology.
I've never had voice drop on my GNex, but I will occasionally have a drop of data. I believe in my case it is because I am on the cusp of 4g coverage at home, so sometimes it will (barely) connect to the 4g tower, and then disconnect and go back on 3g. When I'm at work and I have solid 4g coverage this issue doesn't present itself.
To remedy the situation temporarily I just switch to CDMA when I'm at home, and if I am in an area where there is 4g and I want faster connection speed I'll re-enable LTE. I know this sounds like a ridiculous solution, but I love my GN too much to return it...again, we are early adopters of new technology.
Only 0.6% of android users are even on ICS - all of this technology is very new.
I believe as Verizon rolls out 4g to more areas that currently only have 3g coverage we will see less and less drops in data (greyed out bars). Hopefully Google/Verizon/Samsung will improve on the radios, etc and make things more smooth for us.
As far as wifi tether goes, I know they JUST got it working on Galaxy Nexus recently, and it is still in beta phase, so I wouldn't count on it being bug free...I had a reboot once when using the beta 10 version, so I don't think what you are experiencing is all that uncommon.
I had a similar issue but only when I was in 4G coverage. I would randomly completely lose signal for about 30 seconds and then it would come back. Usually happened quite often..about 4-5 times an hour. I ended up taking it back for a new one and a new SIM card and haven't had that issue since.
Sent from my Galaxy Nexus using Tapatalk
Hello- I live in a crappy area for reception to say the least! T Mobile seems to be the best option as I have a great Ubiquiti WIFI network setup up at the House- For whatever reason I have been missing a ton of calls and text's when on WIFI calling with the S6.
I didn't seem to have the same issues with the iPhone 6? Any others experiencing the same issues? Do you guys have any suggestions?
Thanks so much!
-Scoob
Yes, I am not rooted and my S6 edge shows "missed calls" when on Wifi. The phone doesnt even ring. It happens most of the time.
VICosPhi said:
Yes, I am not rooted and my S6 edge shows "missed calls" when on Wifi. The phone doesnt even ring. It happens most of the time.
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I am rooted. TWRP installed. Stock Kernel. Absolutely NO issues with WiFi calling. In fact on all my older Galaxy devices including my S5 I always had issues. So far call quality superb. No WiFi calling issues.
At this particular hour I'm not rooted, wifi calling has worked fine except for one glitch, when I initiate a call overseas it almost invariable fails but if I dial again it goes right through. No idea what to make of that.
Alright, I am rooted now...let's see if that does anything to Wifi calling. Still have stock recovery and kernel.
Yep, two phones, both have them. Tried to get a replacement, but the guy was being a corporate line tower and it really irritated me that I spend 2.5 hrs dealing with him and driving 38 miles to and from just to get home with nothing. I refuse to pay a restocking fee. Nobody had a white S6 Edge 32 GB. I got stuck with a Black on Thursday due to a lack of stock. Great customer service, right..... The idiot manager asked me "what do I get by giving you a phone from my inventory and lose money and get in trouble for it?" I said it's a customer satisfaction thing. What kind of a person think it's reasonable to lose 10% battery life with a 1 hr phone call on Wifi calling?
If you're missing calls it's because of your WiFi connection. When you have a bunch of devices using the same WiFi they kinda take priority over the phone so you miss calls. Go into a Tmobile store and ask for a FREE WiFi router. It is designed to prioritize WiFi calling over everything else. I have one and it works great
My issue is that no one can hear me and sometimes I can't hear them. It happened on my iPhone 6 Plus too and not just at my house.
wildbill014 said:
If you're missing calls it's because of your WiFi connection. When you have a bunch of devices using the same WiFi they kinda take priority over the phone so you miss calls. Go into a Tmobile store and ask for a FREE WiFi router. It is designed to prioritize WiFi calling over everything else. I have one and it works great
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I have just received my third Galaxy S6. I am unable to receive calls about 90% of the time on WIFI. I have the tmobile wifi cellspot router; it makes no difference. I am 4 feet from the router with a perfect connection. My 3 year old HTC One S has no problem making and receiving calls on the network or on the WIFI connection. None of my phones have been rooted. I also tried the SIM card replacement. No dice. This is discouraging.
I've had the same issue, would love to hear a solution X_X
I've used pixel phones for the past 4 years and both my Pixel 1XL and 3XL both do not kick over to Wifi calling until the signal was horrid (-120db +) on standby. I frequent lots of areas where the signal is sub par, but usable (-110 to -120db). The major issue with this logic is that you start a call on the network (in my case VZW) and shortly after the call connects to the person on the other end it kicks onto Wifi Calling. This is NOT a smooth transition. There is a 1-2 second 'blip' that causes the audio to cut out and I have to repeat myself... which is incredibility frustrating. I could turn off wifi calling, but then go into places like a basement and loose the call every time. The iPhone on the other hand if it has 1-3 bars and good wifi it switches to wifi and stays parked on wifi until you leave the wifi coverage area or the wireless coverage improves. What determines the signal level that the phones switch to wifi calling? Is it Android or the carrier? Does this differ my phone manufacturer? I'm looking to switch from Verizon to ATT, and ATT doesn't offer an updated LTE Microcell which means I would rely on wifi calling in my basement. I don't want to have the same wifi calling experience I have seen on VZW with a Pixel. Does Oneplus, LG, or Samsung do this better? Is there a root hack I could use to fix the problem?
I've only used it a couple of times as T-Mo isn't good where I'm at. I mean exactly where I'm at. I'm like in a dead zone in my apartment/complex. I get 1-2 bars max, but I can go about 20 yards, and get full bars. Wi-Fi was hit and miss as much as a bad cell signal for me. I tried to use it as "always on", but it didn't matter. I gave up, and ended up getting one of T-Mo's personal CellSpots, so now I get full bars in my place, and never have to use Wi-Fi calling. But to answer your question for me, yes, it sucks to use Wi-Fi calling.
WiFi calling is highly sensitive to your internet connection quality and jitter and also your router. I have had multiple configurations since WiFi calling has come into play. Your wireless router plays the biggest part from what I've noticed and their is so many different ones out there now. Best thing to do first is if you have a computer with a lan cable. Plug it directly into your modem and do a jitter test like this one https://www.fusionconnect.com/speed-test-plus/
Then make a note of what your results are. Now plug everything else back and set it up like your normally would have it and then do the same test over wireless through your router and compare the results to the first test. If they are quite a bit worst than the first results then your router is screwing it up. Most likely it's a premium feature (gimmick) that the router has that is screwing up stuff. I've only had TMobile with WiFi calling but my brother was on Verizon WiFi calling for a bit before switching over to TMobile and once I had a good configuration dialed in with a good internet connection and a good router set up he had no problems except for if he walked out of WiFi range sometimes. We don't have the best LTE signal at the house so the switchover wouldn't always be the smoothest.
Best combo I've tried so far is an Ubiquiti Edgerouter X and then using an Ubiquiti Unifi WiFi access point to give out WiFi. The Edgerouter X has a better type of QoS than most home routers nowadays and it can help WiFi calling issues a lot.
Now I have never experienced this issue you describe with it cutting out upon connection but it does sound like a typical switchover issue where it is switching from wifi calling to LTE or vice versa. Unfortunately that depends on the carrier and how they implement it on their network but I would definitely advise experimenting with your home internet set up if you ever have enough time as that could definitely be a factor as well
I have yet to see WI-FI calling work reliably - ( Engineer w/ 20+ yrs) Another technology pushed to production way too early.
My wife and I both have a sprint / now tmobile s20 with the same issue. At home I have poor cell signal, 1-2 bars. When I'm on a call using WiFi calling, as soon as I get 2 bars of signal it switch's to volte, and almost always drops the call. The only "fix" I've found is switching the network mode to 2g only, then it will always use wifi calling. Sprint has been no help, and they no longer offer a signal booster. Anyone have any ideas what I can do to stop dropping calls at home?
tjmortenson said:
My wife and I both have a sprint / now tmobile s20 with the same issue. At home I have poor cell signal, 1-2 bars. When I'm on a call using WiFi calling, as soon as I get 2 bars of signal it switch's to volte, and almost always drops the call. The only "fix" I've found is switching the network mode to 2g only, then it will always use wifi calling. Sprint has been no help, and they no longer offer a signal booster. Anyone have any ideas what I can do to stop dropping calls at home?
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Since both you and your wife are experiencing the same problem it's likely you're in a dead zone where a decent signal isn't possible due to poor network capabilities. I doubt it's a defect in your devices and T-mobile isn't going to invest in additional equipment for a handful of customers. Your best and realistically only option is switching service providers. If you entered into a fixed term agreement you can terminate it for cause however if your devices are included in a promotion you may have to return them to cancel the agreement. If T-mobile refuses contact your local BBB, that will get their attention.