Related
I'll try this again (this website crashed when first posting this)
Leased phone (January 2017) use for my business. Has had (3) OTA updates since April. Started having issues after 3rd update mid-June (freezes / reboots). Most times have to pull the battery to get it to boot. Have wiped & restore several times, from Settings and Recovery boot menu. Cleared App cache and partition cache. Had the local Sprint Store 'supposedly' flash the OS from a PC but nothing improved. Described these issues below but was only met with a blank stare and an offer to open my wallet to replace with a refurbished phone without knowing what is causing the issue.
On some occasions when the device is not responding it heats up. Messages of Apps that stop responding include System UI, Package Access Helper, Touchwiz and Gmail, among others.
When going to Boot recovery menu to try clearing the partition cache the Android Icon shows up with the message 'Installing system update', which it's clearly not doing. Sometimes that's followed by the icon laying down and the message 'No command'. Does this mean the update didn't properly install? Another message I've noticed once the menu comes up is 'dm-verity verification failed . . . '
Further trying to diagnose, Sprint Zone / Device Diagnostics / Flagged / System Updates - always states 'Update now', but Settings / System Update / Software update message reads 'The latest updates have already been installed (N910PVPS4DPE2 / N910PSPT4DPE2 / N910PVPS4DPE2).
Investigated alternatives with Samsung (they replied the same day, Sprint Community message July 20th still hasn't replied) I can take it to a service center to have the hardware checked for a fee but it is not nearby and I'd like to first understand what the issue is.
From what I've described does anyone know what could be causing these issues? I have read where some updates were causing problems but I've tried most of those remedies and nothing has helped yet. Perhaps the Sprint Store, in an effort to extract more money (this is how it seemed) did not or was not able to flash the OS?
Any help would be greatly appreciated.
best thing to do is odin back to an older version and retake the update if you wanna go thru that again
but id recommend reverting back to OG5 and then flashing a rom you will have less reboots....as least on my end i did
JLFitzpatrick said:
...When going to Boot recovery menu to try clearing the partition cache the Android Icon shows up with the message 'Installing system update', which it's clearly not doing. Sometimes that's followed by the icon laying down and the message 'No command'. Does this mean the update didn't properly install? Another message I've noticed once the menu comes up is 'dm-verity verification failed . . . '...
Click to expand...
Click to collapse
The stock recovery you describe, it's normal for the Android guy to fall down and display the red x or whatever you saw when there's no update to apply but the dm-verity failure isn't normal. It could indicate bad repair or maybe it was rooted at some point? Wiping and Odin flash doesn't always rid the phone of that but Knox trip remains always until Samsung repairs a rooted phone. Dunno the cause of your dm-verity failure but maybe, if it was stock un-rooted all along, it may a read only partition failed or corrupted?
As suggested above, you may fix the dm-verity by taking a couple of OTA updates after Odin flashing an older one. Don't go back any older than OG5 though.
I think the problem may also stem from old data from Lollipop not getting wiped. I'd recommend disabling the reactivation lock on Settings/Security, remove your accounts from phone, a factory reset within Settings, boot to recovery and factory reset and wipe dalvik and cache in stock recovery and power off. Reboot to download mode and flash an older stock tar and let it OTA a couple of times.
That may solve some issues but it could be hardware failure or a corrupt partition. If the dm-verity goes away, see if your problems are resolved. If you didn't root and have a warranty, make whoever warrants it replace it; the failure is legit.
Sprint Zone and ItsOn is garbage IMO. Bloat that kills the experience that Samsung intended. Albeit, Samsung isn't so innocent with bloat ruining the experience either. Just my opinion on the bloat. By the time users add their own bloat, there's but enough RAM and with all the services running, battery takes a hit and phone lags. Run package disabler (search in Google Play) or root to manage it is what I'd suggest. FWIW, I have no random reboots or phone heating up while in standby running Marshmallow. My phone sleeps like a baby.
If no warranty applies and root is an option, you could try rooting with Chainfire Auto Root for Note 4 and then full un-root. The developer removes the dm-verity flag if it's there for modified read only partition reasons. But of coarse that also trips Knox warranty bit, so be aware. Dm-verity can prevent OTA's from updating but that's an alternative with root and Knox trip risks. No warranty should mean less risk unless the phone belongs to your employer.
Sent from my SM-N910P using Tapatalk
Thank you for your replies.
I had pointed out the 'dm-verity verification failure' text to the goof-offs at the Sprint Store, you'd think I was speaking in a foreign tongue. Phone is leased on our personal family plan and used for my business. I've never rooted it myself, not sure what the Sprint people did at the store but that text was there before they supposedly flashed the OS.
I apologize but am in over my head with the suggested repairs. Although having upgraded PC's am familiar with the process; revert to previous clean OS and upgrade over that. I'll take your suggestions and just have to study a little more to understand the correct procedure.
Yesterday afternoon I tried the folks at Samsung again since their support team had replied the same day before (still waiting for a support response from Sprint since July 20th) and went to a live support chat. The woman was very helpful but unfortunately, I had to jump off for a meeting. Before I jumped off she had me put the phone into Safe Mode. I had tried to get there before but the instructions I was given were incorrect (not found in recovery boot). It has since been in that mode and has been much more stable, still freezes occasionally but doesn't reboot itself and runs zippy as hell except for momentary freezes. I have the Chat ID # and will try again today to see what they can do before trying other suggestions. I gave them the HEX DEC numbers and it sounded like they could access the phone with those, this morning their Chat was full so I'll have to try later.
samep, if you don't mind can you give me some clarification on your suggestion:
"I think the problem may also stem from old data from Lollipop not getting wiped. I'd recommend disabling the reactivation lock on Settings/Security, remove your accounts from phone, a factory reset within Settings, boot to recovery and factory reset and wipe dalvik and cache in stock recovery and power off. Reboot to download mode and flash an older stock tar and let it OTA a couple of times."
My interpretation:
Settings / Security / disable reactivation lock
Remove accounts (first back up phone log & sms to samsung account, back up wifi passwords to google account)
Settings / Backup and reset / Factory data reset
Boot to recovery menu / factory reset again (partition and dalvik cache evidently get cleared through reset)
Boot to recovery menu / 'flash an older tar' ? (Is this 'Apply update from ADB (Odin)' or SD card? This is where things get fuzzy. Can I load the stock tar (OS?) to a formatted sd card and apply the update from there or do I have to install Odin on a PC? Where is the best place to get a 'stock tar' (or Odin) from and which version(s) should I use for a Note 4, or is that explained on a particular website. There are many sources of information on Odin and firmware but I'm not sure which to trust if I need to do this would prefer to do this just once.)
Thank you again for your help, and I apologize for my ignorance on this subject.
But the best thing about ignorance is that it can be overcome with a little effort and knowledge.
To answer the question, boot into download mode from powered down state by holding volume down, menu and power. Yes, you use Odin installed on PC for that. But first you need the Samsung USB driver and Odin installed, plus the stock tar.
This thread will get you going with resources and brief instructions.
http://forum.xda-developers.com/showpost.php?p=63868221&postcount=1
I'd suggest PC1 stock tar, then let it OTA.
(Your interpretation was mostly right up to the question about how to flash the tar after the factory reset and power down.)
Sent from my SM-N910P using Tapatalk
Thank you samep,
Understanding the tar file versions are listed alpha-numeric the oldest version is PD1 so I will start with that version.
Have downloaded Odin and all three tar files (in case of any issues with PD1). Samsung Chat referred me to bring the phone in, after reviewing information on using Odin will try your suggested method first and then check for dm-verity failure.
Another tar file resource found is updato-dot-com (as a newbie unable to post link):
JLFitzpatrick said:
Thank you samep,
Understanding the tar file versions are listed alpha-numeric the oldest version is PD1 so I will start with that version.
Have downloaded Odin and all three tar files (in case of any issues with PD1). Samsung Chat referred me to bring the phone in, after reviewing information on using Odin will try your suggested method first and then check for dm-verity failure.
Another tar file resource found is updato-dot-com (as a newbie unable to post link):
Click to expand...
Click to collapse
If you're feeling overwhelmed, you could bring it in. There's a chance it is hardware and the steps may prove redundant.
Up to you. At least you have something to point to as an issue.
Sent from my SM-N910P using Tapatalk
So I've gone through all the steps, phone is wiped, reinstalled Samsung USB Driver, have Odin open as Administrator and the phone in 'Android Recovery', Phone does not show up in Odin.
Have seen a couple versions of setting a connection (Odin open first, phone connected first); tried all of those and tried Odin open not as administrator. There is no connection. Tried other instructions to put into Developer Mode and enable USB bugging. Nothing, disabled USB bugging and booted back to recovery. Still nothing.
In Recovery mode it does not state 'Odin mode'. Tried the Recovery menu option 'Apply update from ADB' message reads 'Update from external storage diabled'. Tried 'Reboot to bootloader' (WTH), that does show Odin Mode at top of screen but phone still does not show up in Odin on PC. Then have to pull battery to reboot to Recovery mode. What steps am I missing here?
When phone is booted up normally it connects to PC without issue.
Finally got Odin to recognize the phone. Through a few searches I tried one remedy that suggested manually updating the samsung usb drivers in device manager which did the trick. Realized earlier that from recovery mode you do need to select boot to bootloader to get into Odin mode (listed on top).
Installed 6.0.1 - PD1 currently phone is installing OTA updates, hopefully this does the trick. Thanks again for your help.
On Tuesday the phone updated OTA from PD1 (April 27, 2016) installed via Odin to PE1 (June 1, 2016) then PE2 (June 29, 2016). Recovery Mode screen no longer shows dm-verity failure message so that's fixed. Phone is mostly stable, however still not as stable as it was on PE1 from what I recall by the release dates. Phone still freezes although it usually does not crash if I leave it alone but still does crash at least once a day. Safe Mode does not help, as the worst culprits are system Apps (Gmail, Drive are the worst).
It seldom overheats now but did yesterday. 3rd Party CPU cooler found Package Access Helper, Context Service and System UI as causing an issue. Cleared App Cache for all three but problems persist. Clearing App Cache in Settings / Storage takes at least three tries to clear all but 4.00 KB. I have been clearing Partition Cache every morning just to get through most of the day otherwise it will freeze when I first start to use it. Battery is also draining faster than before.
Any suggestions? OTA updates were at work on a stable WiFi signal. I'm thinking of Odin flashing back to PE1 (or PD1) and stopping further OTA updates. Anybody tried this? Will be traveling for a couple of weeks and need a stable phone, like I used to have. Thank you.
Samsung has been having memory management issues. IMO, this is the reason they keep increasing RAM in recent phones and getting help from Google. But 3 gigs of RAM should be sufficient.
A custom ROM may resolve that but you could try a package disabler from Google Play to freeze some unneeded bloat.
I couldn't say which stock version is best because I've ran all of them without random reboots and lag is minimum. The custom ROMs have been daily driver stable for me. I use them when traveling too.
Sending PM to OP as well with additional info.
Sent from my SM-N910P using Tapatalk
Hey all,
I've done heaps of searching here and the wider web but only found reference to rooted phones failing to take updates.
I can't get a screenshot on here right now as I'm at work so no wifibut:
- Android OS _______________3.04GB :silly:
- Chrome__________________434MB
- Google Services ___________24.13MB
- etc
When I read about the failed update I checked in there and sure enough I have a 2017-5 patches system update sitting there failed, when I retry it it will download successfully then do step 1/2 of the installation then fail.
So it seems this would be the problem but the phone is definitely NOT rooted, any ideas??
thanks
You speak in codes, man. Could you explain your issue simpler? Right now I see an Android OS usage of 3.04GB. That seems abnormally large times 10. No one should have that, really. So it seems like your Android OS process downloaded multiple copies of system updates in error. Is that your problem?
Your post is still largely incomprehensible, so I won't make a final conclusion.
These are just suggestions:
1) If your phone is downloading system updates over and over, just damn update so it stops, or factory reset your phone.
2) If this is some kind of a rogue app, you are literally funked. Good luck trouble shooting it.
In any case, GL!
Yes, android OS used 3.04GB in ~5 days, my best guess is it was due to repeated attempts at '2017-5 patches system update'
Sorry, when I did a search I got heap of references to rooted phones having this issue so I guess I just talked from that reference point? It seemed to be a known issue but for rooted phones.
I just wanted to be clear that my issue matched those symptoms but was not rooted.
1) I've tried a manual update (many times) fails at the same point, I assume this is what is causing the data usage, as mentioned above.
2) Pretty sure it's not a rogue app
I'll try a factory reset, it's only a couple of weeks old (warranty replacement) so I hadn't really thought to reset straight away.
The phone doesn't necessarily need to be rooted to fail the update. A previously rooted phone can also fail to update as described, but typically that would mean an unlocked bootloader. I would have figured that the phone would have been reimaged and the bootloader locked on a refurbished phone, but maybe that doesn't happen. Is the bootloader unlocked? If so you could image the phone yourself to see if that works to fix it. If the bootloader is locked and a reset doesn't work, then I figure you might need to contact support about getting a different phone.
https://developers.google.com/android/images
I think you've gotten good information from everyone so far but just to add some clarity.
I had this exact same issue and was not rooted but did have an unlocked bootloader.
A factory reset did not resolve it. At the time I had issues, there were questions about rooting the stock images so I flashed PureNexus and have never looked back or had the issue again. Also, Verizon did add data to my plan and credit my account for the additional charges to negate the cost. Hope this helps!
It sounds like an issue with your phone that Pixel support might be able to help you with but they will certainly suggest a factory reset so you should do that first. Since you have a refurbished phone you don't know how the previous owner was using it and its possible a modification he made is still on the phone and causing you problems. If the failed system update isn't actually causing the excess data usage it could also be a carrier issue. I know some Project Fi users had that problem and it was related to the service. Google gave people credit for the excess data. You could also have an app that is interfering with the update so a factory reset should definitely be your first step and I'm guessing it's fairly likely to fix your problem.
Hi,
I've taken all of the OTA updates up until June 2017. I have 6.0.1, May 1st 2017 Security Path Level and Baseband Version of N910VVRS2CQE1, Build Number of MMB29M.N910VVRS2CQE1.
Can I root and use a version of CM or go back to Kit Kat 4.4.4?
I'm hoping that I can still get some play out of the phone, it's incredibly slow. I've done a factory restore once or twice as well.
Thanks!
Have you tried looking through the various posts within the forum to find your answer? I just scrolled through and found a few without searching. Exerting a bit of effort could yield amazing results, at least that's what I've had happen over my years on here
bumperjeep said:
Hi,
I've taken all of the OTA updates up until June 2017. I have 6.0.1, May 1st 2017 Security Path Level and Baseband Version of N910VVRS2CQE1, Build Number of MMB29M.N910VVRS2CQE1.
Can I root and use a version of CM or go back to Kit Kat 4.4.4?
I'm hoping that I can still get some play out of the phone, it's incredibly slow. I've done a factory restore once or twice as well.
Thanks!
Click to expand...
Click to collapse
My Verizon Note 4 is exactly at the same update level as yours and it is working great.
When you did the factory reset did you completely wipe all user data on both the phone and the SD card? If not I would give that a try.
I would also suggest that you not let Android restore any applications when you first start the phone after the factory reset. You could have an errant app causing problems. If it seems to work phone without any user installed apps I would then reinstall apps one by one and make sure the phone continues to work fine. It it starts to run incredibly slow again then the last app you installed is likely the culprit.
If these options don't work I would take the phone to a local Best Buy. Go to the Samsung Experience counter and talk to them. They can do a deep factory reset that will completely reinstall the firmware and thereby restore the phone to a pristine factory image.
If these options do not fix the problem you may be in the early stages of hardware failure. The Note 4 has developed a bad reputation for the motherboard slowly failing and causing progressively worse problems. That is what happened to me and the phone eventually became unusable. I finally had to contact Samsung technical support (1-800-SAMSUNG) and they had me send the phone in. They replaced the motherboard and other printed circuit boards. It did cost me $70 since the phone was out of warranty, but it works like new now.
Good luck. The Note 4 is still a great phone and worth the effort (and possibly cost) to get it fixed.
Can anyone confirm that Foxfi tethering works (not usb) on a non rooted Verizon Note 4 phone (marshmallows 6.0.1) with the following security update installed (mmb29m.n910vvrs2cqe1)
bumperjeep said:
Hi,
I've taken all of the OTA updates up until June 2017. I have 6.0.1, May 1st 2017 Security Path Level and Baseband Version of N910VVRS2CQE1, Build Number of MMB29M.N910VVRS2CQE1.
Can I root and use a version of CM or go back to Kit Kat 4.4.4?
I'm hoping that I can still get some play out of the phone, it's incredibly slow. I've done a factory restore once or twice as well.
Thanks!
Click to expand...
Click to collapse
Yeah im thinking the problem is this phone came just packed with bloatware nobody uses a third of the garbage that came preloaded (200+ apps you use 10 of). You can root but you have to downgrade with odin back 5.1.1. bpa1 . you could also try a less invasive approach and just disable the bejeezus out of pretty much anything allowable there is an easy disable option that lets you do it in batches from the apps drawer. I did this to root the phone given the unstable root method.
So yesterday, the beta for Fortnite on android came out and I obviously signed up immediately. I selected my device, signed up, and downloaded the installer which would not open. I did not do any research, but assumed that the problem had to do with xposed. I disabled xposed and sure enough, the installer opened, but now it said that my device was not compatible. After some research, i saw that the beta was only going to be for samsung devices for about 30 days so, naturally, i tried to figure out a way to circumvent this restriction. I thought back to my early android days and my spoofing of devices with build.prop and decided to replace some of the entries such as "ro.build.vendor", "ro.build.model", etc. with those from the Galaxy S9. After a quick reboot, it actually worked to my surprise. I was clearly excited at this point and spent about 45 minutes on mobile data downloading Fortnite and then downloading the game files. Finally, the game was downloaded, i was signed into my account, and I was waiting to join a Lobby. After entering a lobby and dropping out of the bus, I was descending towards tomato town to test out my favorite game on my favorite device when suddenly the loading screen came back up(this is where my luck took a turn for the worst). I was returned to the main menu and given a message along the lines of "Fortnite cannot be played on devices that do not pass safetynet, have an unlocked bootloader, or are rooted... Attempting to bypass this check may result in permanent account ban" At this point I began to get annoyed and figure that since I had come all this way I would just keep going. I went and turned on magisk hide from the magisk manager and set it to hide xposed. I then used the option to reinstall magisk under a different package name. I continued to enable exposed again and enable x privacy(I was planning on attempting to do exactly what i had been warned against by Fortnite). I then rebooted and... well, didn't reboot. I got stuck on the green RAZER circle for a bit then the screen just went black. After a few reboots i decided to restore my build.prop through TWRP. This didn't help at all so I decided to clear the cache and dalvik(this didnt work). At this point i decided to back up my photos and the Fortnite apk to my sd card and do a reset through TWRP. The reset did nothing so i figured I would try installing a custom ROM. I downloaded and installed resurrection remix. On the first boot i was greeted with the storage decryption prompt. I entered my password and it said that it was successfully decrypted but was corrupt and i had to factory reset. I pressed the button and the device went to the RAZER logo then turned off. I tried another boot tand the same thing happened so I went to TWRP manually and did yet another reset..... it failed. This is where i panicked. I went through twrp and did a bunch of **** like try to fix contexts and repair data until finally something succeeded and I was able to wipe data. From there I again booted into resurrection remix where it just hung on the boot gif. I plugged the phone into my pc and ran "adb logcat" and it said something about missing files in vendor. I then remembered that I had the RAZER factory images downloaded. I tried the flashall.bat and that just hung on the first command that was only supposed to push 44kb. I knew I had severely fluckled up at this point so seing as there was nothing else to lose I went back into twrp and tried to flash Resurrection again. After that succeeded and i pressed reboot on TWRP I was warned that no system image was installed. Remembering about the vendor thing from before, I pulled the stock vendor image and installed it through TWRP. I was going to flash all the images manually. I was unaware that flashing to vendor would remove TWRP so afte ra unwanted reboot, TWRP was gone for good. Since then, I have tried numerous things in download mode and am always met with messages such as "write failed {no error}", "a/b permissions not supported", "bootloader update required", and many moooore.
At this point I feel that all hope is lost but I feel that I have learned a valuable lesson and can be used as a perfect example of why you should think before you act. I would like to still ask for help from peers who are most likely infinitely more knowledgeable than I am. If you feel that you can help contribute to saving my baby(RAZER phone) in any way or you feel that this helped you in some way, don't hesitate to reply to this thread.
Thank you all for reading to this point and thank you in advance for any insight you have to offer.
Firstly, may I empathize with your pain, and I do need to say..."whooops". Maybe this can only be repaired from a RMA to Razer themselves. I'm not someone who roots his Android devices as I prefer them "as is" but I am a major Linux user and faff with those OSes till I break them. maybe contact Razer with the issue, maybe they can help. And again.....you have my sympathys.
Yeah, I'm going to wait a few days and see if either I can figure anything out or someone else can help me, but after that I will probably contact them. I just hope this doesn't end up being an expensive repair if it comes to sending an RMA. Thanks for your sympathy btw ???
I hate to say this, but today I finally got Fortnite installed and ready for use, totally officially, from epic games, and I'm now awaiting my email with my login access...yes, you may kick me, I will accept a virtual kick.
See, this hurts, it really does. I’m not going to virtually kick you though. I like to be kept in the loop on developments like this. ?
Just to make sure...did you try installing the stock image?
Why don't you just flash a fastboot image from MR1?
https://s3.amazonaws.com/cheryl-factory-images/cheryl-o-global-5038.zip
Yes I tried. That was the first thing I did when things started going south for the winter but it did not do anything. It kept giving the errors that i spoke of such as "unknown command" or "failed(no error)".
So without coming here first. I got my Fortnite invite, went through the install, jumped out of the bus and ...... then received the, you can't be rooted error message. #EPICfail
I haven't done anything else yet except close Fortnite. I'm now afraid to reboot for fear of ending up in the same position as @ShaneRagans. And I really feel like Epic Games should have announced that rooted phones wouldn't be compatible. Kinda pissed about it really.
lostnsound said:
So without coming here first. I got my Fortnite invite, went through the install, jumped out of the bus and ...... then received the, you can't be rooted error message. #EPICfail
I haven't done anything else yet except close Fortnite. I'm now afraid to reboot for fear of ending up in the same position as @ShaneRagans. And I really feel like Epic Games should have announced that rooted phones wouldn't be compatible. Kinda pissed about it really.
Click to expand...
Click to collapse
Did you do everything else the OP did, like changing build.prop? Or were you able to just install and attempt to play then it shut you out?
I received that same error message, but I'm not rooted, it seems the beta hasn't been properly coded to see changes in device status and architecture as ok. I also believe that epic games have bypassed the Google play store as they cannot guarantee the stability of the app and it would be seen by Google play store as defective. Maybe its something we need to wait for them to get fixed. Remember this is a "beta" version and is still in development.
lostnsound said:
So without coming here first. I got my Fortnite invite, went through the install, jumped out of the bus and ...... then received the, you can't be rooted error message. #EPICfail
I haven't done anything else yet except close Fortnite. I'm now afraid to reboot for fear of ending up in the same position as @ShaneRagans. And I really feel like Epic Games should have announced that rooted phones wouldn't be compatible. Kinda pissed about it really.
Click to expand...
Click to collapse
As long as you did not edit anything within your system, you should be fine. The game itself did not brick my phone, I bricked my phone because I was careless. I do however agree 100% that there should have been some sort of prior notice that rooted phones would not be compatible because it would have given me some time to do proper research on returning to stock before hand.
ShaneRagans said:
So yesterday, the beta for Fortnite on android came out and I obviously signed up immediately. I selected my device, signed up, and downloaded the installer which would not open. I did not do any research, but assumed that the problem had to do with xposed. I disabled xposed and sure enough, the installer opened, but now it said that my device was not compatible. After some research, i saw that the beta was only going to be for samsung devices for about 30 days so, naturally, i tried to figure out a way to circumvent this restriction. I thought back to my early android days and my spoofing of devices with build.prop and decided to replace some of the entries such as "ro.build.vendor", "ro.build.model", etc. with those from the Galaxy S9. After a quick reboot, it actually worked to my surprise. I was clearly excited at this point and spent about 45 minutes on mobile data downloading Fortnite and then downloading the game files. Finally, the game was downloaded, i was signed into my account, and I was waiting to join a Lobby. After entering a lobby and dropping out of the bus, I was descending towards tomato town to test out my favorite game on my favorite device when suddenly the loading screen came back up(this is where my luck took a turn for the worst). I was returned to the main menu and given a message along the lines of "Fortnite cannot be played on devices that do not pass safetynet, have an unlocked bootloader, or are rooted... Attempting to bypass this check may result in permanent account ban" At this point I began to get annoyed and figure that since I had come all this way I would just keep going. I went and turned on magisk hide from the magisk manager and set it to hide xposed. I then used the option to reinstall magisk under a different package name. I continued to enable exposed again and enable x privacy(I was planning on attempting to do exactly what i had been warned against by Fortnite). I then rebooted and... well, didn't reboot. I got stuck on the green RAZER circle for a bit then the screen just went black. After a few reboots i decided to restore my build.prop through TWRP. This didn't help at all so I decided to clear the cache and dalvik(this didnt work). At this point i decided to back up my photos and the Fortnite apk to my sd card and do a reset through TWRP. The reset did nothing so i figured I would try installing a custom ROM. I downloaded and installed resurrection remix. On the first boot i was greeted with the storage decryption prompt. I entered my password and it said that it was successfully decrypted but was corrupt and i had to factory reset. I pressed the button and the device went to the RAZER logo then turned off. I tried another boot tand the same thing happened so I went to TWRP manually and did yet another reset..... it failed. This is where i panicked. I went through twrp and did a bunch of **** like try to fix contexts and repair data until finally something succeeded and I was able to wipe data. From there I again booted into resurrection remix where it just hung on the boot gif. I plugged the phone into my pc and ran "adb logcat" and it said something about missing files in vendor. I then remembered that I had the RAZER factory images downloaded. I tried the flashall.bat and that just hung on the first command that was only supposed to push 44kb. I knew I had severely fluckled up at this point so seing as there was nothing else to lose I went back into twrp and tried to flash Resurrection again. After that succeeded and i pressed reboot on TWRP I was warned that no system image was installed. Remembering about the vendor thing from before, I pulled the stock vendor image and installed it through TWRP. I was going to flash all the images manually. I was unaware that flashing to vendor would remove TWRP so afte ra unwanted reboot, TWRP was gone for good. Since then, I have tried numerous things in download mode and am always met with messages such as "write failed {no error}", "a/b permissions not supported", "bootloader update required", and many moooore.
At this point I feel that all hope is lost but I feel that I have learned a valuable lesson and can be used as a perfect example of why you should think before you act. I would like to still ask for help from peers who are most likely infinitely more knowledgeable than I am. If you feel that you can help contribute to saving my baby(RAZER phone) in any way or you feel that this helped you in some way, don't hesitate to reply to this thread.
Thank you all for reading to this point and thank you in advance for any insight you have to offer.
Click to expand...
Click to collapse
I feel your pain i locked me bootloader and bricked my phone crying atm
(bootloader) Verity mode: true
(bootloader) Device unlocked: false
(bootloader) Device critical unlocked: true
(bootloader) Charger screen enabled: true
i tried many thing as well but if your bootloader is unlocked try use the 7.1.1 ver and add -i 0x1532 to the command
btw anyone wanna buy a paper for lol
Do any of you guys that bricked your phones happen to have 3 rescue?
It costs £100 but you'll get a new phone next day no questions asked.
I did this when I bricked my Samsung galaxy S6 edge+ last year.
It's expensive, but surely better than having a £500 paper weight.
Just wanted to let everyone know that Razer repaired it for $15.
I just started receiving the error "Bluetooth keeps stopping" on my Pixel 3 XL a week ago. It comes and goes seemingly completely at random, sometimes clicking close app will work and other times it will just keep coming back over and over until I restart my phone. It's a huge problem because it takes my wifi and sometimes I think even my mobile data down with it. I've read a bunch of posts and it seems like many people have been having this issue.
I've tried turning off Wi-fi and Bluetooth scanning.
updating Google Play system update.
Clearing cache and storage of Bluetooth.
resetting every bluetooth device I own
Factory Reset
sideloading an OTA image
Flashing a factory image
I'm all out of ideas. The only thing I can come up with is it's a hardware issue, but generally hardware issues I run into are not so sporadic and random. Usually it's either broke, or not broke. It doesn't seem to correlate to how hot the phone gets. I feel like Google broke something with an Android update. I've tried to warranty it through Google but I purchased it new on Ebay and they want the original purchasers name, email and order number. Anyone know of a way around that for Google's warranty?
As a last ditch effort I just flashed the Sep 18th Android 9 factory image, crossing my fingers that for some reason that does something.
My only other idea is google has driver binaries posted for pixel devices. Do these binaries get written over/rolled back when the factory image is flashed? Or are they isolated and not touched when flashing a factory image? Could flashing new driver binaries fix the problem? If so, does anyone have a guide on how to flash the driver binaries, google gives documentation for sideloading the OTA or flashing factory images, but nothing for how to install the driver binaries.
iwestfall7062 said:
I just started receiving the error "Bluetooth keeps stopping" on my Pixel 3 XL a week ago. It comes and goes seemingly completely at random, sometimes clicking close app will work and other times it will just keep coming back over and over until I restart my phone. It's a huge problem because it takes my wifi and sometimes I think even my mobile data down with it. I've read a bunch of posts and it seems like many people have been having this issue.
I've tried turning off Wi-fi and Bluetooth scanning.
updating Google Play system update.
Clearing cache and storage of Bluetooth.
resetting every bluetooth device I own
Factory Reset
sideloading an OTA image
Flashing a factory image
I'm all out of ideas. The only thing I can come up with is it's a hardware issue, but generally hardware issues I run into are not so sporadic and random. Usually it's either broke, or not broke. It doesn't seem to correlate to how hot the phone gets. I feel like Google broke something with an Android update. I've tried to warranty it through Google but I purchased it new on Ebay and they want the original purchasers name, email and order number. Anyone know of a way around that for Google's warranty?
As a last ditch effort I just flashed the Sep 18th Android 9 factory image, crossing my fingers that for some reason that does something.
My only other idea is google has driver binaries posted for pixel devices. Do these binaries get written over/rolled back when the factory image is flashed? Or are they isolated and not touched when flashing a factory image? Could flashing new driver binaries fix the problem? If so, does anyone have a guide on how to flash the driver binaries, google gives documentation for sideloading the OTA or flashing factory images, but nothing for how to install the driver binaries.
Click to expand...
Click to collapse
Try flashing the dec/Jan build then lock bootloader then start phone as normal setup then unlock bootloader. There's also some Bluetooth settings in the developer ootions. Also check battery settings for the app maybe try turning off optizmation for it. There's also a setting somewhere that will let you turn off the ble236a scan it's always on mine new pair list. But the drivers are usually flash with the update or ota. I needed to flash those when flashing Dirty Unicorns. Fastboot flash vendor_a vendor.img and same for vendor_b believe the other is the radio img you would need to extract them with 7zip if using Windows.
Mine did this as well but I was using naptime,and servicly to kill and or deep sleep quicker. Which is what made me think of the battery optizmation
billyt1 said:
Try flashing the dec/Jan build then lock bootloader then start phone as normal setup then unlock bootloader. There's also some Bluetooth settings in the developer ootions. Also check battery settings for the app maybe try turning off optizmation for it. There's also a setting somewhere that will let you turn off the ble236a scan it's always on mine new pair list. But the drivers are usually flash with the update or ota. I needed to flash those when flashing Dirty Unicorns. Fastboot flash vendor_a vendor.img and same for vendor_b believe the other is the radio img you would need to extract them with 7zip if using Windows.
Mine did this as well but I was using naptime,and servicly to kill and or deep sleep quicker. Which is what made me think of the battery optizmation
Click to expand...
Click to collapse
Just a precaution, as soon as you start locking and unlocking bootloader you're going to be doing a complete wipe of your device. So backup before hand. You'll also want to do a complete install of the factory image, with the wipe option, before you attempt to lock the bootloader. If you lock the bootloader and you are not 100% stock of something goes wrong you could end up with an expensive paper weight.
billyt1 said:
Try flashing the dec/Jan build then lock bootloader then start phone as normal setup then unlock bootloader. There's also some Bluetooth settings in the developer ootions. Also check battery settings for the app maybe try turning off optizmation for it. There's also a setting somewhere that will let you turn off the ble236a scan it's always on mine new pair list. But the drivers are usually flash with the update or ota. I needed to flash those when flashing Dirty Unicorns. Fastboot flash vendor_a vendor.img and same for vendor_b believe the other is the radio img you would need to extract them with 7zip if using Windows.
Mine did this as well but I was using naptime,and servicly to kill and or deep sleep quicker. Which is what made me think of the battery optizmation
Click to expand...
Click to collapse
The error happened once immediately after a full factory image flash before I had downloaded a single program or changed a single setting, so I don't see how it could be bluetooth settings, battery optimization, wifi/bluetooth scanning, or a rogue app. Oddly enough, since posting this last night I've managed to go 12 hours without an errors after flashing the Sept 2018 factory image. buuuuuuuut now I'm afraid to upgrade to Android 10 again.
jd1639 said:
Just a precaution, as soon as you start locking and unlocking bootloader you're going to be doing a complete wipe of your device. So backup before hand. You'll also want to do a complete install of the factory image, with the wipe option, before you attempt to lock the bootloader. If you lock the bootloader and you are not 100% stock of something goes wrong you could end up with an expensive paper weight.
Click to expand...
Click to collapse
Thank you for making sure I understood this. Yeah, I generally factory reset my phone and laptop once a year so I always back everything up before a reset. And yeah, I haven't changed anything from stock on this phone since I've had it, so unlocking and locking the bootloader should never cause any issues. As I told Billy, the Sept 2018 image seems to have fixed the problem, fingers crossed.
Is it probable that upgrading once again to Android 10 will cause the issue to return? The Sept 2018 image must have changed an internal setting or driver that wasn't functioning properly.
iwestfall7062 said:
Is it probable that upgrading once again to Android 10 will cause the issue to return? The Sept 2018 image must have changed an internal setting or driver that wasn't functioning properly.
Click to expand...
Click to collapse
I can't tell you for sure, but i would think the latest firmware should work. There have been a number of Bluetooth fixes since the original firmware, which it appears you're on now. That, and lots of security fixes.
jd1639 said:
I can't tell you for sure, but i would think the latest firmware should work. There have been a number of Bluetooth fixes since the original firmware, which it appears you're on now. That, and lots of security fixes.
Click to expand...
Click to collapse
Yeah, I mean I would much prefer being on Android 10 and having the latest updates, I normally update as soon as they come out. But, given that I flashed the Jan 2020 image and bluetooth was still broken, and then flashed the Sep 2018 which seems to have fixed it, I'm hesitant to go back to the Jan 2020 updates. Kind of tending towards the if it isn't broken, don't fix it philosophy right now. If I had time to monkey around with my phone all the time I wouldn't mind, but the semester just started and I use my phone for everything at school so I don't really have time for it to be not working. >.< Such an odd issue and odd fix.
Looks hardware related, like the cable is loose.
wangdaning said:
Looks hardware related, like the cable is loose.
Click to expand...
Click to collapse
And it's continuing to happen even with the Sept 2018 factory image flash.
Why do you think it's hardware related and that a cable is loose when a reboot fixes it? If the cable is loose a reboot shouldn't fix it.
iwestfall7062 said:
And it's continuing to happen even with the Sept 2018 factory image flash.
Why do you think it's hardware related and that a cable is loose when a reboot fixes it? If the cable is loose a reboot shouldn't fix it.
Click to expand...
Click to collapse
What do you have Bluetooth connected to when it happens?
jd1639 said:
What do you have Bluetooth connected to when it happens?
Click to expand...
Click to collapse
Nothing. It doesn't matter whether anything is connected or not. It literally happened on first boot up of a fresh flashed Jan 2020 factory image, before I had put a single thing on the phone.
Generally I have my Fitbit Versa connected, I got 2 tiles awhile ago, but first troubleshooting thing I did was remove the app and delete those from bluetooth since those were my latest additions to bluetooth. I have backbeat fit headphones I use sometimes, the same with bose soundlink ii headphones, ps4 controllers, a jbl pulse 3, my car radio. But I factory restored all of those items so they weren't trying to connect to my phone, and then flashed the factory image. So I don't see how it has anything to do with an actual bluetooth connection.
Im having this same exact issue. Android 9 was always super smooth. It all started with the Android 10 update. I was having all kinds of Radio related (wifi/bluetooth/data) issues ever since. I noticed sometime in Nov/Dec that google released some kind of radio system app update and things got a little better. But I still have the Bluetooth problem (like today, which prompted me to find this thread) or every once in a while ill lose all data connectivity and have to reboot my phone for everything to come back. I LOVE the dark theme, but this has to be the worst Android update from a stability standpoint ive ever experienced.
Just want you to know it isnt just you. Its something to do with some phones on Android 10
JJT211 said:
Im having this same exact issue. Android 9 was always super smooth. It all started with the Android 10 update. I was having all kinds of Radio related (wifi/bluetooth/data) issues ever since. I noticed sometime in Nov/Dec that google released some kind of radio system app update and things got a little better. But I still have the Bluetooth problem (like today, which prompted me to find this thread) or every once in a while ill lose all data connectivity and have to reboot my phone for everything to come back. I LOVE the dark theme, but this has to be the worst Android update from a stability standpoint ive ever experienced.
Just want you to know it isnt just you. Its something to do with some phones on Android 10
Click to expand...
Click to collapse
Yeah, I wish this thread held a solution for you. I've searched and searched and tried every solution I've found on google and nothing has worked, and really none of the threads I have found have ever had a concrete solution either, just one or two people going "well I did THIS and it worked", and a bunch of people saying it didn't work for them. I just cannot fathom how a full factory flash back to the very first image would not revert the changes that came with Android 10. That's why I was questioning whether or not a factory flash replaces driver binaries. It's the only way I could see the factory flash to Sept 2018 not fixing our issue. (Other than it really being a hardware issue, but that doesn't seem possible to me.)
Oh wow, you're still having same issues on Android 9??
Im still on Android 10, most recent update. I did do a full factory flash a few weeks ago and it was quite the improvement. But I still do have the Bluetooth/radio issue every once in a while, like yesterday.
I wonder if it's a hardware issue and/or substandard hardware performance that Android 10 made more prevalent? That's something we'll probably never know
I only pointed to hardware as I had a similar issue years ago. The radio connections were slightly loose so it would come and go. I do hope you are able to figure out what is wrong, was not trying to be rude.
wangdaning said:
I only pointed to hardware as I had a similar issue years ago. The radio connections were slightly loose so it would come and go. I do hope you are able to figure out what is wrong, was not trying to be rude.
Click to expand...
Click to collapse
Oh no, I didn't think for a second you were being rude. And I appreciate your idea, just with what I'm experiencing with my specific phone it doesn't seem to be a hardware issue.
Strangely enough, the issue has been tapering off as of late, after the factory resets I just continued to use my phone while I wait to figure out if I can get a refund or a warranty replacement, etc. The issue has been occurring with much less frequency since then. Still happens, but not like it was.
Damn, the Bluetooth bug is back again. It was so bad the other day, my phone kept bootlooping for like 20 mins while I was on the road.
I finally just let phone sit for a while and it fixed itself. Man this is completely sporadic.
JJT211 said:
Damn, the Bluetooth bug is back again. It was so bad the other day, my phone kept bootlooping for like 20 mins while I was on the road.
I finally just let phone sit for a while and it fixed itself. Man this is completely sporadic.
Click to expand...
Click to collapse
Yeah, mines been better for like 4 days, and then it just crashed and rebooted by itself earlier today.
has anyone gotten to the bottom of this yet? it seems to be a result of the play store system update being "stuck" on Sept 1st...even if you get it to download to the current version, currently March 1st, after a reboot it will not show the March update has been applied. And should it actually show that the March update has been applies, within a day the phone will reboot and the bluetooth bug will return, strangely the update to the play store system reverts to Sept 1st.
I'm having this issue with my son's phone. I tried unlocking the bootloader and flashing the factory img from April but of course the bug is still there, and after signing in the Play Store system is of course dated Sept 1st
There is no fix. I made an official Android Issue Tracker thread.
https://issuetracker.google.com/issues/151033055
and a Google Pixel Phone Help thread.
https://support.google.com/pixelphone/thread/32828289?hl=en
Google's being ****ty about it. I eventually just bought a new Pixel 4 XL. I needed a functional phone for school and work, and as much as I hate to spend money on another Google product after this mess, they do make the most powerful pure android phones with the best camera. Ebay FTW, $600, never giving them another penny directly.
If you still have warranty, get it warrantied immediately, and don't take no for an answer. I dawdled around thinking it would get fixed and even though I reported that I was having issues with it directly to Google's phone support BEFORE the warranty expired, by the time I called a second time and pushed a manager to see if they could warranty it, my warranty had expired so they told me to go jump in a lake.
to make it worse, Google told me the phone still has an extended warranty but I'm not the original owner and have no way to contact that individual. But you need that person's email address for it to work. So it was purchased but because of this technicality it's null and void. I get the security of it but it's still garbage