Related
Update (5/2/2012):
I think I've isolated the issue as a broken recovery image. It appears that some of us received a broken 4.0.2 OTA and are now suffering for it.
This issue can be completely fixed by manually installing the 4.0.4 update. For reasons stated in my post below (message #9 in this thread), I do not think this issue can be fixed with an OTA update, so don't wait for Google to fix this. Fix it yourself or send it back for a refund.
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Title says it all.
I have a completely stock GSM Nexus running 4.0.2, YAKJU build. Several times, I have received the notification that the 4.0.4 OTA update is available. Each time when I try to take the update, the phone reboots and gets stuck at the "Google" screen indefinitely.
At this point, the only way to shut the phone off is to remove the battery.
Has anyone else had this problem? I can't believe Google is unable to deliver a working update to a stock phone, especially after the months of delay this has been. (My phone is nearly unusable on 4.0.2 due to the keyboard lag, random reboots and other issues.)
I really don't want to mess with the bootloader due to warranty issues.
Same thing is happening here. Completely stock on 4.02, receive notification for 4.04, downloads, reboots to install, doesn't get past "Google". Not sure what's going on there...
Same here, tried twice now. Left it for about an hour and it went through a stage of the back of the phone getting warm (antenna location, I believe... at the top by the camera) then cooled down later. I thought maybe it was downloading the update? Not sure if it normally downloads before or after the reboot.
Additional info:
Mine's wasn't originally yakju, but I flashed to yakju 4.0.1 from yakjuux (or whatever) when I got it months ago, and was able to get the 4.0.2 update OTA just fine.
Mine was yakju out of the box, so I don't think it's a flashing issue.
Yep, mine too. YAKJU out of the box. I haven't done anything to mod this phone.
I'm going to try to manually update it in the next day or two and share results
No factory reset either
Huh. I thought maybe doing a factory reset from the Settings menu would help. In fact, I can't do that either!
After clicking through all of the confirmation dialogs, the phone reboots and.... get stuck at the Google screen. I have to pull the battery out, just as when applying the 4.0.4 update. Luckily the phone will start up again, but the wipe never happened.
It looks like there's a problem with some Galaxy Nexuses being able to go into recovery, perhaps?
Hi All
I got the exact same problem. Out-of-the-box, no mods, no root, 4.0.2. Got the OTA to 4.0.4 the third time this morning. Still can't pass the "Google" screen.
Solved -- sort of.
Hey all,
I spent some time investigating this issue. Here's what I've determined: for those of us affected with this problem, it appears that we somehow received a botched installation of 4.0.2 (the version we're running currently). What's the botch? Our phones don't have a working recovery image.
You can test this by trying to enter recovery. Turn off your phone. Then, simultaneously press and hold volume-UP, volume-DOWN, and POWER until a screen with an Android on his back appears. This is the fastboot screen. From here, you can choose 'Recovery'. If your phone is like mine, any attempt to go to Recovery will just put you in the dreaded Google logo loop.
So, what's the solution? I'm afraid the only way to resolve this yourself is to unlock the bootloader and do a complete install of the 4.0.4 image yourself. One step of that process is to flash an updated recovery image; this will cure the issue. Fortunately, on the Galaxy Nexus, you can easily re-lock the bootloader with a single command. I have done all of this and can confirm that it works.
If you're not comfortable unlocking the bootloader, the only other way to fix this is to send it back to the vendor. I have a strong suspicion that phones affected by this bug are unable to receive any further OTAs at all. This means Google can't fix your phone by pushing out a different OTA.
Final warning: until this is fixed, you can't do a factory reset, either -- that process will fail because it, too, uses the recovery. So don't plan on selling your phone on eBay until you get this fixed.
Your research is much appreciated modenastradale. It seems this is a fairly big **** up on Google's part. But I guess these things happen. I don't have any particular problems with unlocking the bootloader, I just didn't feel like wiping the phone right now and having to reinstall and set everything back up again which is why I've remained stock this whole time.
Unlike previous phones, this one has felt great out of the box, so I've never had the need to root it to get more performance out of it.
I guess this will be the project for the weekend. Yay!
Looks like a good opportunity for me to switch to the US version (takju).. even though it's 99.9% the same right now. Just in case they give us a better radio for the region.
Idea:
What if I flash the recovery only? (like step D.12 here: http://forum.xda-developers.com/showthread.php?t=1626895)
I already have an unlocked bootloader, so it looks like I wouldn't need to wipe the system to unlock it. I guess I would get the 4.0.2 full image and flash that recovery (not the 4.0.4), though I'm not sure it would made a difference anyway.
I might try it out, but still interested in maybe switching to Takju anyway. I thought about anything that I'd lose by wiping, and since almost everything is on google's cloud (gmail, google music, coctacts, pics on google+, etc) it's not a big deal to wipe.
Fixed
The method I suggested in the last post worked!
You need to be able to flash a recovery image though, which I think would mean you need an unlocked bootloader? The benefit of doing this over just flashing the complete 4.0.4 image is that you don't need to wipe the phone (assuming you already were unlocked)
In more detail, here are the steps I took.
- Preparation (I already had this done) - have Samsung drivers installed on your PC, ADB, fastboot, etc. - check other threads for how to, such as: LINK
- Follow this post's how-to for flashing the recovery image - the poster also has the stock 4.0.2 link, which I can't find on google's site anymore: LINK
- The only command I ended up using is
Code:
fastboot-windows.exe flash recovery F:\recovery.img
Where F:\ was the location I extracted the image file to.
- Restart via:
Code:
fastboot reboot
- When it restarted, it gave me the OTA notification and was able to install fine.
I don't know if the OTA notification would automatically show for everyone, if not you can try to check for updates in the settings or try some of the step on the thread: LINK
related issue
I found and issue on code.google.com that seems related to this.
I'm linking them in the hopes of getting some official response about this.
Just search for number 29954 on code.google.com as I'm not allowed to post links here yet.
This worked perfectly for me. Glad to have that done with. Didn't lose any data at all.
I have this issue also. Stock Galaxy Nexus from the Spain, no mods, not unlocked.
Its necesary unlock bootloader to flash a recovery image
I can reboot my Nexus after going through the install of 4.0.4 (my phone don't get stuck at the Google logo), but the version stays at 4.0.2 however.
Do I also have to unlock bootloader and flash 4.0.4 etc. or is there another way to work around the update problem?
Stock and unlocked Galaxy Nexus bought (and in use) in The Netherlands.
Thanks!
Hi,
I plugged my note 4 into the OEM charger and all of a sudden it just goes into a bootloop continuously.
Occasionally it will reach the home screen and reboot again, but more often than not.. it reboot before the Sprint logo comes up.
Was fine before i plugged it in and was trouble free prior to that.
My phone is stock, not rooted.
The fact that it will reboot even at the Note 4 welcome sign is leading me to believe this could be a hardware issue...
Any ideas?
Anybody had the same situation and had luck troubleshooting or fixing this?
Any and all help i much appreciated...
Regards,
asmd.
Can you boot into recovery?
First thing I'd try is to pull battery, boot into stock recovery and wipe cache and try to boot.
If not booting, try wiping cache and dalvik.
You have the option to just take it in for evaluation but you should determine if you have reactivation lock enabled before doing anything else.
Still not booting? Factory reset. But if you have reactivation lock enabled that is not a good idea. It would be better if one of the two above booted the phone.
If reactivation lock is enabled, you need to install the same update the phone is on to prevent factory reset protection from activating. Don't factory reset yet; Odin or taking in for service may be your only option. If it boots, you should be able to open with same unlock method as before.
If you have reactivation lock disabled, you're free to try factory reset or update to latest through KIES. I've heard Samsung Switch may work too. You could also factory reset and update or emergency recover with one of those.
If still not booting, if it just updated, I'd mention that and not the charger you mentioned. It could be corrupt memory due to battery failing or bad update. The eMMC may be failing too.
Sent from my SM-N910P using Tapatalk
samep said:
Can you boot into recovery?
First thing I'd try is to pull battery, boot into stock recovery and wipe cache and try to boot.
If not booting, try wiping cache and dalvik.
You have the option to just take it in for evaluation but you should determine if you have reactivation lock enabled before doing anything else.
Still not booting? Factory reset. But if you have reactivation lock enabled that is not a good idea. It would be better if one of the two above booted the phone.
If reactivation lock is enabled, you need to install the same update the phone is on to prevent factory reset protection from activating. Don't factory reset yet; Odin or taking in for service may be your only option. If it boots, you should be able to open with same unlock method as before.
If you have reactivation lock disabled, you're free to try factory reset or update to latest through KIES. I've heard Samsung Switch may work too. You could also factory reset and update or emergency recover with one of those.
If still not booting, if it just updated, I'd mention that and not the charger you mentioned. It could be corrupt memory due to battery failing or bad update. The eMMC may be failing too.
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply...
Ive been messing with it all morning... and if i leave it a lone and it cools, it will last a little longer than when it becomes warm, rebooting quicker and quicker.
i managed to get into recover and did a factory reset and cleared cache.
it has made no difference.
The longest time its gone before rebooting is the lock screen.... and the it reboots again.
as it warms, it eventually wont even get past the Note 4 welcome screen before rebooting.. and then finally freezing and will require a battery pull.
Makes no difference if its on charge or off.
i have a sinking feeling about this.....
Could be terminal but you haven't tried to flash firmware on partitions with Smart Switch, KIES or Odin yet. Right? You can check the phone status while in download mode to verify reactivation lock is disabled.
Try one of those on PC or take it to Sprint to have it flashed again.
If you purchased at Best Buy and they have a Samsung Experience kiosk, they can do that too. Dunno, maybe it doesn't matter if you purchased there or not but they've flashed my phone a couple of times.
I've tried to guide you down the path of least effort to restore your, if possible. There's still some hope of recovery.
Edit: Your battery could be suspect. Let it cool and plug in to make sure it's at least 60% or higher. If the battery is near a year old, I'd suggest fully charging but get a replacement if you frequently discharge it to 15% or lower. Especially if you use fast charging.
But you've most likely discharged it with all that reboot activity and heating up. Kudos to you if you're managing all that and keep a healthy battery. Otherwise, the battery may be contributing to or causing your issues.
Sent from my SM-N910P using Tapatalk
thank you for the help..
reactivation lock is off.
i can't get it to reliably not reboot anywhere in any screen.. only screen that will stay on for any period of time is recovery... but the phone stays cool.
Its not the battery, i have two, and both do the same thing.. the battery does not get warm, area that gets warm is neft to the battery below the sd card slot. (sd card removed).
Frequency of hang/reboot seems to be related to how warm that area gets.
The most i have managed to do is get into my phone past the lockscreen and it will shortly freeze and reboot as it warms up.. it will reboot at the note 4 welcome screen or sprint logo... and repeat... eventually to hang.
Both batteries are charged fully using the external charger. (samsung oem)
Shame, not a scratch on her....
Oh well, on to Ebay for parts/AS IS and time to move on...
Even if doubtful, I'd still take it back to Sprint or place of purchase.
The Note 4 has a bit of history with eMMC failure. It's even happened with updates and Samsung and Sprint is apparently aware of it. A while back I saw that listed as an ongoing carryover of known issues that needed resolution.
I don't have true stats on exchanges but several users here have repeatedly gotten deals on replacement phones, paying a small percentage when they failed- similar to yours.
OTA updates have also been suspect to cause eMMC failure. But honestly, l don't know what causes this: bad hardware or updates? Maybe it's just bad hardware not taking updates well? Nonetheless, I don't know if I've just been lucky or my hardware is stable. Still going strong here with no hint of failure.
Sent from my SM-N910P using Tapatalk
can i still take it back even though its out of warranty?
nearing 2 years now....
asmd6230 said:
can i still take it back even though its out of warranty?
nearing 2 years now....
Click to expand...
Click to collapse
No promises. Couldn't hurt. If you don't like the answer you get from first Sprint store, try another.
I would mention that bit of history with the updates.
Sent from my SM-N910P using Tapatalk
asmd6230 said:
Hi,
I plugged my note 4 into the OEM charger and all of a sudden it just goes into a bootloop continuously.
Occasionally it will reach the home screen and reboot again, but more often than not.. it reboot before the Sprint logo comes up.
Was fine before i plugged it in and was trouble free prior to that.
My phone is stock, not rooted.
The fact that it will reboot even at the Note 4 welcome sign is leading me to believe this could be a hardware issue...
Any ideas?
Anybody had the same situation and had luck troubleshooting or fixing this?
Any and all help i much appreciated...
Regards,
asmd.
Click to expand...
Click to collapse
I have the exact same issue going on with my wives phone. Just started yesterday out of no where rebooting over and over. Never really getting past the Samsung splash screen. She got an update like a week ago, but other than downloading a new app several hours earlier nothing sticks out to why its happening. I was able to once get into safemode, but the phone rebooted a minute into it and typically doesn't even get to the sprint splash screen when I've tried to do it since. It's totally stock and has not been unlocked or rooted. I thought it could be the battery since so many of these boot issues on the Note4 deal with that when googling, but my battery from my working Note4 in her phone does the same thing and her battery in my phone works just fine. I can get into the recovery options menu (volume up + home + power) and I can get into the download area (volume down + home + power) for loading bootloaders and such for long periods of time with no issues. I've cleared the cache with no luck. Haven't tried factory reset yet because I want to try to recover the photos and stuff first. Searching for the issue on google I came across this software (android-recovery.net/android-recovery-mode.html#two) where I was able to use the download area and connect the phone with this app which used its own bootup and it was able to show me all the files on the phone for recovery so we could retrieve them. It wanted $50 to complete the process though and, knowing the advances that everyone here has made on their phones I decided to decline that and search these forums for a way to just access the file directory of my the phone and retrieve my wives stuff prior to factory resetting it. I believe something is wrong with the bootloader of the phone and that is why it cannot get to the android OS to start up, but I could be wrong. Reading various articles made me to believe that if I just were to unlock the phone for rooting that possibly that could fix this issue with the bootloader or at least be able to recover her photos and stuff. I do have insurance on the phone and could get it fixed or replaced, but that would be a $200 deductible I believe and first thing they're going to try is factory resetting the phone which will lose her data we're trying to save.
It almost seems as if I were to get TWRP installed that I'd be able to access the files without the need of loading any ROMs. But I'm not sure if that will work in my case or erase data when I do it. The threads I'm reading aren't clear on that part. I would really be grateful if anyone could help me out with figuring out the easiest way to recover her stuff or get it working. Its been a long time since I've unlocked any phones and they were all iPhones back in the day when they were only on AT&T and I had T-mobile and wanted to it work.
@dsm_gsx97
I would suggest you try Odin and install the same update, if possible. That may be the most likely to retain your data if it's not corrupted.
Unfortunately, I don't think TWRP recovery works for Note 4 to copy data to PC. But if you go with that, know that it will trip Knox and void factory warranty. But if that's not an issue, you could copy data from internal memory to extSdCard to salvage it if it's not corrupt or private.
I know KIES has an emergency firmware recovery mode that may offer to reprogram it. But you may lose your data. Not sure but I think your phone has to booted into system to backup with KIES or Smart Switch?
This thread has the recent available stock tars, Odin and general instructions to get you started.
http://forum.xda-developers.com/showthread.php?p=63868221
Sent from my SM-N910P using Tapatalk
samep said:
@dsm_gsx97
I would suggest you try Odin and install the same update, if possible. That may be the most likely to retain your data if it's not corrupted.
Unfortunately, I don't think TWRP recovery works for Note 4 to copy data to PC. But if you go with that, know that it will trip Knox and void factory warranty. But if that's not an issue, you could copy data from internal memory to extSdCard to salvage it if it's not corrupt or private.
I know KIES has an emergency firmware recovery mode that may offer to reprogram it. But you may lose your data. Not sure but I think your phone has to booted into system to backup with KIES or Smart Switch?
This thread has the recent available stock tars, Odin and general instructions to get you started.
http://forum.xda-developers.com/showthread.php?p=63868221
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
Thank you very much for the quick response. I would rather not void my factory warranty in case I have to use the insurance to replace it so it sounds like TWRP is out which is why I didn't use it yet because I was worried about that. I did try KIES and it said that firmware upgrade and initialization would erase all data. So I ruled out using that too. I did notice while in the recovery menu of her phone that it says she's on N910PVPU1ANIE ...so I put my phone in recovery menu and I'm on N910PVPU4DPH4. Googling her version it looks like hers is very old and mine is fairly new which makes sense because I did the update a few days ago also. I wonder if hers is so old because that's what the other software program put it on to be able to bootload it to recover the files.
Anyways looking at your link I think I'll try oden with one of the more recent TARs after getting her stuff off with that program. Yes I'll just pay the $50 for peace of mind. I really appreciate your advice. Its not easy gathering all the answers without really being involved on this forum so thank you for that thread. None of the TARs listed is the update I have, but that shouldn't matter should it? As long as its a newer one than what it says she has?
dsm_gsx97 said:
Thank you very much for the quick response. I would rather not void my factory warranty in case I have to use the insurance to replace it so it sounds like TWRP is out which is why I didn't use it yet because I was worried about that. I did try KIES and it said that firmware upgrade and initialization would erase all data. So I ruled out using that too. I did notice while in the recovery menu of her phone that it says she's on N910PVPU1ANIE ...so I put my phone in recovery menu and I'm on N910PVPU4DPH4. Googling her version it looks like hers is very old and mine is fairly new which makes sense because I did the update a few days ago also. I wonder if hers is so old because that's what the other software program put it on to be able to bootload it to recover the files.
Anyways looking at your link I think I'll try oden with one of the more recent TARs after getting her stuff off with that program. Yes I'll just pay the $50 for peace of mind. I really appreciate your advice. Its not easy gathering all the answers without really being involved on this forum so thank you for that thread. None of the TARs listed is the update I have, but that shouldn't matter should it? As long as its a newer one than what it says she has?
Click to expand...
Click to collapse
Was it only the OTA update that updated that phone?
NIE is the original-initial release of the Note 4. If OTA tried to update it, it must have failed?
Nonetheless, you should know the history of that phone. I wouldn't install one of those recent updates until you've backed up your data. You may lose your data jumping to a much newer update.
The phone doesn't boot at all? If it does boot, you could run Phone Info for Samsung from Google Play to see what the partitions are actually at. That would help to recover that data if possible to do so. But also KIES could backup data if it boots.
The NIE stock tar is in post #2 of this thread.
http://forum.xda-developers.com/showpost.php?p=56853325&postcount=1
If it boots after Odin, your data may be OK. If not, may be corrupted data or partition.
Sent from my SM-N910P using Tapatalk
samep said:
Was it only the OTA update that updated that phone?
NIE is the original-initial release of the Note 4. If OTA tried to update it, it must have failed?
Nonetheless, you should know the history of that phone. I wouldn't install one of those recent updates until you've backed up your data. You may lose your data jumping to a much newer update.
The phone doesn't boot at all? If it does boot, you could run Phone Info for Samsung from Google Play to see what the partitions are actually at. That would help to recover that data if possible to do so. But also KIES could backup data if it boots.
The NIE stock tar is in post #2 of this thread.
http://forum.xda-developers.com/showpost.php?p=56853325&postcount=1
If it boots after Odin, your data may be OK. If not, may be corrupted data or partition.
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
She's done plenty of updates over the last few years since we got the phoens. In fact she did that last update a few days before I did. That's why I was confused when I noticed what it said at the top of the bootloader screen for her update version. The phone does not boot at all. Only to the the Samsung splash screen and never gets to the sprint splash screen. It initially would get further, but now doesn't at all. I went ahead and paid for that software and have now backed up all her stuff. Was hoping to fix it without factory resetting the phone. At this point at least I have a backup, but ideally it would save her from losing all her texts and other crap.
dsm_gsx97 said:
She's done plenty of updates over the last few years since we got the phoens. In fact she did that last update a few days before I did. That's why I was confused when I noticed what it said at the top of the bootloader screen for her update version. The phone does not boot at all. Only to the the Samsung splash screen and never gets to the sprint splash screen. It initially would get further, but now doesn't at all. I went ahead and paid for that software and have now backed up all her stuff. Was hoping to fix it without factory resetting the phone. At this point at least I have a backup, but ideally it would save her from losing all her texts and other crap.
Click to expand...
Click to collapse
In that case, try the most recent stock tar in the first thread you were about to try.
Something seems off but trying to flash the original stock tar would be problematic if it was updated beyond Android 5.0
If it doesn't boot, you'll most likely have to factory reset it.
Sent from my SM-N910P using Tapatalk
Note 4 bootloop
just heat main ic little bit with past and check there is no heatup board on boot.and set is ok.tested
My verizon htc one m9 will not boot past the vendor screen (verizon logo on red background) since 36 hours ago. I do not know exactly what caused this, but I suspect that my device died during a routine OTA update. What I know for certain is that I got a firmware update notification three days ago, which I ignored. 36 hours ago my phone died while I was busy with other stuff, so I'm not sure what it was doing at the time, but after charging it a little bit I turned it on and it got stuck. I'm completely new to this site and to android mods in general, but I tried to do my research.
My device is OS-3.37.605.29, S-ON, bootloader locked, stock ROM.
I believe that I can flash this RUU to my device to restore the stock ROM, however I can't tell whether this wipes my device in the process. Most of the stuff I've read so far says yes, but this thread says it's possible without data loss. But that thread is for the M8, and I've also read that the M9 is pretty different from previous versions.
Is it possible to restore the stock ROM without data loss?
I tried flashing the RUU, did not help. Because it did not help and I still was not able to boot my phone it's hard for me to tell, but I don't think flashing wiped my data. However in my case this was a moot point because after talking to HTC support I decided to factory reset my phone, since HTC said that that's what they would do if I were to send it in. This fixed the issue, so I guess I had corrupted application data or something that was preventing the phone from starting up properly.
At this point I decided to do some of the popular mods I had read about on this site in the process of troubleshooting this issue, since my phone was wiped anyway. I got S-OFF and an unlocked bootloader with sunshine and flashed twrp and supersu. Finally getting rid of vendor bloatware felt really nice! Needless to say now that my device is operational again I am setting up automatic backups with Titanium... a lesson learned the hard way.
I converted my girlfriend (a long-term iPhone user) over to Android, and we got a shared plan with Google Fi. She installed the December OTA update, and today her Pixel XL began bootlooping.
She is running completely stock Android -- I haven't touched it in any way, and she doesn't know anything technical about the phone (so no funny business on her end). The phone was constantly bootlooping, sometimes with artifacts appearing on the screen (which looked like the "static" you'd see on a TV screen not set to any channel). These artifacts wouldn't happen every time, but about 25% of the time they'd appear.
I can boot into the bootloader with zero issues. Fastboot recognizes the device just fine. At first, I couldn't boot into recovery -- it would crash and start bootlooping before loading the recovery screen. Finally, though, I managed to get into recovery and did a standard factory data reset. No dice. I went into recovery again and flashed the OTA image via adb. This solved the "crashing before getting into recovery" issue, but not the general bootloop issue. I can't downgrade the OTA now, either.
My next option is to flash a factory image. However, as I mentioned, the phone is completely stock -- with a locked bootloader. I can't get into the device at all due to the constant bootloops. Is there ANY way to allow OEM unlocking through ADB/Fastboot? I'm running out of options here.
The good news is that Google Fi now supports iPhones, and she still has her old iPhone. I don't know if her Pixel XL is under warranty, though, so I don't know if they can RMA her a new one. Any help?
Update: She talked to Google Fi support (and by "she," I mean her calling me over to explain the technical stuff to the support rep), and they're going to RMA her a new one. Which sucks, but at least she has her iPhone until then. For anyone coming from the future, this thread matched my problem exactly, but ultimately I wasn't able to fix it. Even so, it might come in handy if this ever pops up on a Google search somehow.
Moral of the story: Leave your bootloader unlocked unless you absolutely need it locked. And even then, people were reporting that their phones got bricked.
I just started receiving the error "Bluetooth keeps stopping" on my Pixel 3 XL a week ago. It comes and goes seemingly completely at random, sometimes clicking close app will work and other times it will just keep coming back over and over until I restart my phone. It's a huge problem because it takes my wifi and sometimes I think even my mobile data down with it. I've read a bunch of posts and it seems like many people have been having this issue.
I've tried turning off Wi-fi and Bluetooth scanning.
updating Google Play system update.
Clearing cache and storage of Bluetooth.
resetting every bluetooth device I own
Factory Reset
sideloading an OTA image
Flashing a factory image
I'm all out of ideas. The only thing I can come up with is it's a hardware issue, but generally hardware issues I run into are not so sporadic and random. Usually it's either broke, or not broke. It doesn't seem to correlate to how hot the phone gets. I feel like Google broke something with an Android update. I've tried to warranty it through Google but I purchased it new on Ebay and they want the original purchasers name, email and order number. Anyone know of a way around that for Google's warranty?
As a last ditch effort I just flashed the Sep 18th Android 9 factory image, crossing my fingers that for some reason that does something.
My only other idea is google has driver binaries posted for pixel devices. Do these binaries get written over/rolled back when the factory image is flashed? Or are they isolated and not touched when flashing a factory image? Could flashing new driver binaries fix the problem? If so, does anyone have a guide on how to flash the driver binaries, google gives documentation for sideloading the OTA or flashing factory images, but nothing for how to install the driver binaries.
iwestfall7062 said:
I just started receiving the error "Bluetooth keeps stopping" on my Pixel 3 XL a week ago. It comes and goes seemingly completely at random, sometimes clicking close app will work and other times it will just keep coming back over and over until I restart my phone. It's a huge problem because it takes my wifi and sometimes I think even my mobile data down with it. I've read a bunch of posts and it seems like many people have been having this issue.
I've tried turning off Wi-fi and Bluetooth scanning.
updating Google Play system update.
Clearing cache and storage of Bluetooth.
resetting every bluetooth device I own
Factory Reset
sideloading an OTA image
Flashing a factory image
I'm all out of ideas. The only thing I can come up with is it's a hardware issue, but generally hardware issues I run into are not so sporadic and random. Usually it's either broke, or not broke. It doesn't seem to correlate to how hot the phone gets. I feel like Google broke something with an Android update. I've tried to warranty it through Google but I purchased it new on Ebay and they want the original purchasers name, email and order number. Anyone know of a way around that for Google's warranty?
As a last ditch effort I just flashed the Sep 18th Android 9 factory image, crossing my fingers that for some reason that does something.
My only other idea is google has driver binaries posted for pixel devices. Do these binaries get written over/rolled back when the factory image is flashed? Or are they isolated and not touched when flashing a factory image? Could flashing new driver binaries fix the problem? If so, does anyone have a guide on how to flash the driver binaries, google gives documentation for sideloading the OTA or flashing factory images, but nothing for how to install the driver binaries.
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Try flashing the dec/Jan build then lock bootloader then start phone as normal setup then unlock bootloader. There's also some Bluetooth settings in the developer ootions. Also check battery settings for the app maybe try turning off optizmation for it. There's also a setting somewhere that will let you turn off the ble236a scan it's always on mine new pair list. But the drivers are usually flash with the update or ota. I needed to flash those when flashing Dirty Unicorns. Fastboot flash vendor_a vendor.img and same for vendor_b believe the other is the radio img you would need to extract them with 7zip if using Windows.
Mine did this as well but I was using naptime,and servicly to kill and or deep sleep quicker. Which is what made me think of the battery optizmation
billyt1 said:
Try flashing the dec/Jan build then lock bootloader then start phone as normal setup then unlock bootloader. There's also some Bluetooth settings in the developer ootions. Also check battery settings for the app maybe try turning off optizmation for it. There's also a setting somewhere that will let you turn off the ble236a scan it's always on mine new pair list. But the drivers are usually flash with the update or ota. I needed to flash those when flashing Dirty Unicorns. Fastboot flash vendor_a vendor.img and same for vendor_b believe the other is the radio img you would need to extract them with 7zip if using Windows.
Mine did this as well but I was using naptime,and servicly to kill and or deep sleep quicker. Which is what made me think of the battery optizmation
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Just a precaution, as soon as you start locking and unlocking bootloader you're going to be doing a complete wipe of your device. So backup before hand. You'll also want to do a complete install of the factory image, with the wipe option, before you attempt to lock the bootloader. If you lock the bootloader and you are not 100% stock of something goes wrong you could end up with an expensive paper weight.
billyt1 said:
Try flashing the dec/Jan build then lock bootloader then start phone as normal setup then unlock bootloader. There's also some Bluetooth settings in the developer ootions. Also check battery settings for the app maybe try turning off optizmation for it. There's also a setting somewhere that will let you turn off the ble236a scan it's always on mine new pair list. But the drivers are usually flash with the update or ota. I needed to flash those when flashing Dirty Unicorns. Fastboot flash vendor_a vendor.img and same for vendor_b believe the other is the radio img you would need to extract them with 7zip if using Windows.
Mine did this as well but I was using naptime,and servicly to kill and or deep sleep quicker. Which is what made me think of the battery optizmation
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The error happened once immediately after a full factory image flash before I had downloaded a single program or changed a single setting, so I don't see how it could be bluetooth settings, battery optimization, wifi/bluetooth scanning, or a rogue app. Oddly enough, since posting this last night I've managed to go 12 hours without an errors after flashing the Sept 2018 factory image. buuuuuuuut now I'm afraid to upgrade to Android 10 again.
jd1639 said:
Just a precaution, as soon as you start locking and unlocking bootloader you're going to be doing a complete wipe of your device. So backup before hand. You'll also want to do a complete install of the factory image, with the wipe option, before you attempt to lock the bootloader. If you lock the bootloader and you are not 100% stock of something goes wrong you could end up with an expensive paper weight.
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Thank you for making sure I understood this. Yeah, I generally factory reset my phone and laptop once a year so I always back everything up before a reset. And yeah, I haven't changed anything from stock on this phone since I've had it, so unlocking and locking the bootloader should never cause any issues. As I told Billy, the Sept 2018 image seems to have fixed the problem, fingers crossed.
Is it probable that upgrading once again to Android 10 will cause the issue to return? The Sept 2018 image must have changed an internal setting or driver that wasn't functioning properly.
iwestfall7062 said:
Is it probable that upgrading once again to Android 10 will cause the issue to return? The Sept 2018 image must have changed an internal setting or driver that wasn't functioning properly.
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I can't tell you for sure, but i would think the latest firmware should work. There have been a number of Bluetooth fixes since the original firmware, which it appears you're on now. That, and lots of security fixes.
jd1639 said:
I can't tell you for sure, but i would think the latest firmware should work. There have been a number of Bluetooth fixes since the original firmware, which it appears you're on now. That, and lots of security fixes.
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Yeah, I mean I would much prefer being on Android 10 and having the latest updates, I normally update as soon as they come out. But, given that I flashed the Jan 2020 image and bluetooth was still broken, and then flashed the Sep 2018 which seems to have fixed it, I'm hesitant to go back to the Jan 2020 updates. Kind of tending towards the if it isn't broken, don't fix it philosophy right now. If I had time to monkey around with my phone all the time I wouldn't mind, but the semester just started and I use my phone for everything at school so I don't really have time for it to be not working. >.< Such an odd issue and odd fix.
Looks hardware related, like the cable is loose.
wangdaning said:
Looks hardware related, like the cable is loose.
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And it's continuing to happen even with the Sept 2018 factory image flash.
Why do you think it's hardware related and that a cable is loose when a reboot fixes it? If the cable is loose a reboot shouldn't fix it.
iwestfall7062 said:
And it's continuing to happen even with the Sept 2018 factory image flash.
Why do you think it's hardware related and that a cable is loose when a reboot fixes it? If the cable is loose a reboot shouldn't fix it.
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What do you have Bluetooth connected to when it happens?
jd1639 said:
What do you have Bluetooth connected to when it happens?
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Nothing. It doesn't matter whether anything is connected or not. It literally happened on first boot up of a fresh flashed Jan 2020 factory image, before I had put a single thing on the phone.
Generally I have my Fitbit Versa connected, I got 2 tiles awhile ago, but first troubleshooting thing I did was remove the app and delete those from bluetooth since those were my latest additions to bluetooth. I have backbeat fit headphones I use sometimes, the same with bose soundlink ii headphones, ps4 controllers, a jbl pulse 3, my car radio. But I factory restored all of those items so they weren't trying to connect to my phone, and then flashed the factory image. So I don't see how it has anything to do with an actual bluetooth connection.
Im having this same exact issue. Android 9 was always super smooth. It all started with the Android 10 update. I was having all kinds of Radio related (wifi/bluetooth/data) issues ever since. I noticed sometime in Nov/Dec that google released some kind of radio system app update and things got a little better. But I still have the Bluetooth problem (like today, which prompted me to find this thread) or every once in a while ill lose all data connectivity and have to reboot my phone for everything to come back. I LOVE the dark theme, but this has to be the worst Android update from a stability standpoint ive ever experienced.
Just want you to know it isnt just you. Its something to do with some phones on Android 10
JJT211 said:
Im having this same exact issue. Android 9 was always super smooth. It all started with the Android 10 update. I was having all kinds of Radio related (wifi/bluetooth/data) issues ever since. I noticed sometime in Nov/Dec that google released some kind of radio system app update and things got a little better. But I still have the Bluetooth problem (like today, which prompted me to find this thread) or every once in a while ill lose all data connectivity and have to reboot my phone for everything to come back. I LOVE the dark theme, but this has to be the worst Android update from a stability standpoint ive ever experienced.
Just want you to know it isnt just you. Its something to do with some phones on Android 10
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Yeah, I wish this thread held a solution for you. I've searched and searched and tried every solution I've found on google and nothing has worked, and really none of the threads I have found have ever had a concrete solution either, just one or two people going "well I did THIS and it worked", and a bunch of people saying it didn't work for them. I just cannot fathom how a full factory flash back to the very first image would not revert the changes that came with Android 10. That's why I was questioning whether or not a factory flash replaces driver binaries. It's the only way I could see the factory flash to Sept 2018 not fixing our issue. (Other than it really being a hardware issue, but that doesn't seem possible to me.)
Oh wow, you're still having same issues on Android 9??
Im still on Android 10, most recent update. I did do a full factory flash a few weeks ago and it was quite the improvement. But I still do have the Bluetooth/radio issue every once in a while, like yesterday.
I wonder if it's a hardware issue and/or substandard hardware performance that Android 10 made more prevalent? That's something we'll probably never know
I only pointed to hardware as I had a similar issue years ago. The radio connections were slightly loose so it would come and go. I do hope you are able to figure out what is wrong, was not trying to be rude.
wangdaning said:
I only pointed to hardware as I had a similar issue years ago. The radio connections were slightly loose so it would come and go. I do hope you are able to figure out what is wrong, was not trying to be rude.
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Oh no, I didn't think for a second you were being rude. And I appreciate your idea, just with what I'm experiencing with my specific phone it doesn't seem to be a hardware issue.
Strangely enough, the issue has been tapering off as of late, after the factory resets I just continued to use my phone while I wait to figure out if I can get a refund or a warranty replacement, etc. The issue has been occurring with much less frequency since then. Still happens, but not like it was.
Damn, the Bluetooth bug is back again. It was so bad the other day, my phone kept bootlooping for like 20 mins while I was on the road.
I finally just let phone sit for a while and it fixed itself. Man this is completely sporadic.
JJT211 said:
Damn, the Bluetooth bug is back again. It was so bad the other day, my phone kept bootlooping for like 20 mins while I was on the road.
I finally just let phone sit for a while and it fixed itself. Man this is completely sporadic.
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Yeah, mines been better for like 4 days, and then it just crashed and rebooted by itself earlier today.
has anyone gotten to the bottom of this yet? it seems to be a result of the play store system update being "stuck" on Sept 1st...even if you get it to download to the current version, currently March 1st, after a reboot it will not show the March update has been applied. And should it actually show that the March update has been applies, within a day the phone will reboot and the bluetooth bug will return, strangely the update to the play store system reverts to Sept 1st.
I'm having this issue with my son's phone. I tried unlocking the bootloader and flashing the factory img from April but of course the bug is still there, and after signing in the Play Store system is of course dated Sept 1st
There is no fix. I made an official Android Issue Tracker thread.
https://issuetracker.google.com/issues/151033055
and a Google Pixel Phone Help thread.
https://support.google.com/pixelphone/thread/32828289?hl=en
Google's being ****ty about it. I eventually just bought a new Pixel 4 XL. I needed a functional phone for school and work, and as much as I hate to spend money on another Google product after this mess, they do make the most powerful pure android phones with the best camera. Ebay FTW, $600, never giving them another penny directly.
If you still have warranty, get it warrantied immediately, and don't take no for an answer. I dawdled around thinking it would get fixed and even though I reported that I was having issues with it directly to Google's phone support BEFORE the warranty expired, by the time I called a second time and pushed a manager to see if they could warranty it, my warranty had expired so they told me to go jump in a lake.
to make it worse, Google told me the phone still has an extended warranty but I'm not the original owner and have no way to contact that individual. But you need that person's email address for it to work. So it was purchased but because of this technicality it's null and void. I get the security of it but it's still garbage