Z1 Compact hangs in random moments - Xperia Z1 Compact Q&A, Help & Troubleshooting

Hi
My Z1 Compact started to hang while opening apps or while using them. Sometimes it doesn't reset and then some things are not responding and whole interface disappear and comes up again.
I tried to record it with the screen recorder and the "show touches" option but the record wasn't saved. The "show touches" option worked during the hang.
Sometimes I can turn it off by clicking power button and power off but it takes some time to "read" my touch. There are no problems with the battery.
Is it a RAM problem? How can I find out what happens before and during the hang? Is there something like Windows event viewer for Android? My ROM was DstrikerZ1 Kai SP007, after the problems started I updated it to SP008, now it is on stock ROM with no root. The bootloader is locked and it was never unlocked.
I thought it would work for another 2 years

tau45 said:
Hi
My Z1 Compact started to hang while opening apps or while using them. Sometimes it doesn't reset and then some things are not responding and whole interface disappear and comes up again.
I tried to record it with the screen recorder and the "show touches" option but the record wasn't saved. The "show touches" option worked during the hang.
Sometimes I can turn it off by clicking power button and power off but it takes some time to "read" my touch. There are no problems with the battery.
Is it a RAM problem? How can I find out what happens before and during the hang? Is there something like Windows event viewer for Android? My ROM was DstrikerZ1 Kai SP007, after the problems started I updated it to SP008, now it is on stock ROM with no root. The bootloader is locked and it was never unlocked.
I thought it would work for another 2 years
Click to expand...
Click to collapse
Are you saying that the problem was the same through both Dstriker versions, and straight stock? Was there full wipes in between? If so, I would think it's a hw issue, maybe digitizer... If not, best thing to test is a totally different rom with full wipe.

Maybe I'm wrong but I don't think digitizer can cause software freezes... If it was faulty I couldn't control the phone but it would respond anyway.
I flashed SP008 with data+system+cache+art cache wipe, then I flashed stock ROM via software repair in PC Companion.

tau45 said:
Maybe I'm wrong but I don't think digitizer can cause software freezes... If it was faulty I couldn't control the phone but it would respond anyway.
I flashed SP008 with data+system+cache+art cache wipe, then I flashed stock ROM via software repair in PC Companion.
Click to expand...
Click to collapse
I don't know what hw it would be, but seems like hw to me.
A good app for what you're looking for might be OSMonitor from f-droid - https://f-droid.org/repository/browse/?fdfilter=git&fdid=com.eolwral.osmonitor&fdpage=3 There's a 'message' tab, and a drop-down menu you can choose which type of log you want to read.

I don't understand this log ;/ There is a lot of messages.
I consider buying a Z1C with cracked screen and swapping the mobo, but first, I will call a technician.

Hello I have the same issues from today. It looks like a SW issue. I never do updates, except yesterday I did,...
I also saw that lots of people have issues with the latest update of Facebook.

Yes, it was all because of Facebook. I restored custom rom and all mods yesterday and it works fine so far.
Somebody wants us to throw old Z1Cs, but we throw FB app instead. Nice try mr. Zuckerberg.

I don't know why, but i have this problem, i don't think it's hw fault, i have the same issue in all my 3 z1, it's kinda funny, deleting Facebook App 'fixed' my problem

Had same freeze on SP007, so I downgraded to SP005, instead of upgrade to SP008.
SP005 runs much better and doesn't look like Pixel but has the XZ look :angel:

Had this issue all week and now I know it's Facebook! Was having hard / soft reset issues for like a week after this stupid Facebook update... thank god I checked here.

Related

Phone tab locks "Start menu" after closing

Hero's!
I've recently upgraded to WM6 (Australian ROM) and what I found is that sometimes (yes, sometimes... sigh....) when I close the Phone tab after I have made/received a call, the top of my screen still shows "Phone" next to the windows start logo, and my start menu is closed and freezed. So I can see the today screen, the only part of the phone tab that remains and cannot be closed is the bar at the top. Ihave to perform a soft reset to "fix" it.
I have some 3rd party stuff installed on my device:
Spb Pocket Plus and Spb GPRS Monitor.
Anyone has/had the same issue and has a solution?
Thnx in advance.
Cheers. Arend
What I noticed is that it doens't just concern my phone tab. It happened to my settings - and programs tab to.
And I do not need to make a softreboot. Just turning the device off and on using the powerbutton is enough.
Still, issue remains, any takers on this subject?
Sounds like a screen refresh problem. i would try uninstalling the additional software one at a time to see if the problem stops when you have removed something.
jlagden said:
Sounds like a screen refresh problem. i would try uninstalling the additional software one at a time to see if the problem stops when you have removed something.
Click to expand...
Click to collapse
Thanks.
Deinstalled the 3rd party software. Issue remains. Still, it's not a real big deal. I mean, I will get by. I will just have to hit the powerbutton once in a while.
Still, maybe I will give device a hard reset and use it without any modifications. See if that works.
Any other suggestions.
Go for the hard reset, if that fails to fix the problem I would reflash the ROM. If that doesn't fix it, it might be the AUS ROM that is causing the issue with your network.
jlagden said:
Go for the hard reset, if that fails to fix the problem I would reflash the ROM. If that doesn't fix it, it might be the AUS ROM that is causing the issue with your network.
Click to expand...
Click to collapse
I agree with all above expect the part of "it might be the AUS ROM that is causing the issue with your network".
What i think might be possible is that the ROM conflicts with my P3600, since it isn't a Dopod.
But as you suggested, I'm going to give it a hard reset.

Camera Error - Cannot connect to camera.

Anyone else getting this error? After reading the two main errors seem to be faulty camera hardware and bar code scanning apps. I uninstalled my bar code scanner and the problem persists. There is a small dent next to my flash under the camera but this came with the phone and my camera worked for a while. Taking the battery out and putting it back in fixes the problem about half of the time, but only is good for one to two uses. I'm thinking of sending this in, but I'm waiting until the SGSII HD is out in case they offer to replace it with any phone. Wishful thinking, I know.
And here's the error:
Are you on the stock rom? I got that yesterday but a reboot fixed it.
HJZS2K said:
Are you on the stock rom? I got that yesterday but a reboot fixed it.
Click to expand...
Click to collapse
Stock ROM not rooted. No modifications what-so-ever.
8mileroad said:
Stock ROM not rooted. No modifications what-so-ever.
Click to expand...
Click to collapse
Try doing a factory reset. Sometimes an app installed on the phone might screw up with a hardware's function. For example, I've always use Screebl Pro on my phone to let it control how my screen turns off. I decided to try their new Beta version. A few days later, I cannot seem to manually turn off my screen by pressing the power button. Every time I press the power button, the screen will come back on on its own. I can try up to 4-5 times before it eventually goes off. I though my phone finally broke as I tried uninstalling and reinstalling apps, changing settings here and there to no luck. I finally realized about the beta Screebl I had installed, and decided to disable it. The moment I did that, the phone was back to normal, no weird things happening to it.
So try doing a factory reset first before sending it back.
Strangely enough uninstalling Reconage has seemed to fix this. Can anyone else confirm it breaks your camera? The comments don't say it does so it must be something with the Nitro.
I get it too on cm7 all the damn time. I can record 1 video then after I stop, it messes up and I have to reboot to record again.
Any more definitive answer on this issue? My wife's Nitro HD has started giving this error in the last few days and no amount of rebooting seems to be fixing it. She is stock plus a few apps. I uninstalled nearly everything that uses the camera, reboot the phone, and still have the problem.
Alternatively, is there a way to see what apps were installed/updated by date? The last photo she took was on 6/13, so if we can figure out what apps have been updated since then that might help us get to the bottom of the issue.

[Q] launcher crash every once n awhile

Hi, im running AndroidNow 6.1 and since i installed ot for the first time(version 3.2) my launcher crushes every once n awhile.
It happens with stock,google,nova or any other launcher - i prefer stock.
What happens really is, when i press home/back to exit an app to the homescreen,there pops the recent apps screen(with no open apps visible)and when i press home again to exit this screen , i see blank home page and then the icons refresh and everything reload. Latet when i open the app drawer i experience a little lag that the icons are reloaded also.
What seems to be the problem? Im rooted and ive got clean master but i dont think its related.
Please help me, thanks.
Am i the only one who experience this?
Happened to me few times. You are using 3rd party launcher?
Ps. You dont need clean master
i use the stock one,but it happned with all . why shouldn't i use it?
Tell me why you should?
This devices does not need that. It does more harm then use.
I love the feature that it prevents apps from starting on boot up.
Do you know how to solve my problem with the launcher crash?
I have the exact same problem.
This happened with the stock ROM and any launcher I tried.
Then I flashed a custom ROM (based on stock though), progressively reinstalled applications and after some time, the problem came again. Then, I progressively froze some applications with Titanium Backup, and now it happens much less than before (2-3 times a day against everytime I press "home").
My conclusion is that, even though that's a launcher crash we see, the fault probably comes from a background application. I'm still searching which one. Did you find something interesting since you opened the topic?
Have you installed hotmail app from play store?
NOxplode said:
Have you installed hotmail app from play store?
Click to expand...
Click to collapse
No
Any news on this one guys ?
It's happening to me too :crying: (Stock + root)
szafran81 said:
Any news on this one guys ?
It's happening to me too :crying: (Stock + root)
Click to expand...
Click to collapse
What I did recently was to :
- Disable the application "LIA Informant"
- Disable the application "LIA MrGDBLogger"
- Disable the application "LIA S4URecommender"
- Clear the cache (click on Settings > Storage > Data in cache)
The problem happened several times in a day before, but only occured a few times in weeks since I did this trick. The workaround was probably clearing the cache. But since the problem gradually came back after the last time I reinitialized the phone, I'm still afraid it comes back sooner or later.
I did clear cache a few times now - it always comes back.
Would be great if someone could find a fix for that, because it's very annoying.
The bad thing is that there is no send error report option. At least there would be a starting point with an error info etc.
Have you tried disabling the applications mentionned above?
I (almost) chose them randomly, but it really made a difference for me and the problem doesn't seem to come back.
Done that just now.
Will post back with the results in some time.
Do you maybe know what those apps do ? (I like to know what I'm turning off in case of any other problems)
GDB (in the Unix world) is a debugger. I have no reason to think that this GDB is the same though, I just guessed the problem should come from a system application and this one may be one.
Turning off those apps made no difference.
Was thinking that it may be one of the widgets on the home screen.
Later today, or maybe tomorrow I'll make a list of what I'm using and post it here - maybe this way we'll get whats causing this.
The only widgets I have now are Zooper Widget and Shuttle+.
But honestly, since the problem makes any launcher crash (and I think any application left in foreground when the screen turns off), I believe the root of the problem a system app/optimization, and likely one from LG since not many people seem to complain.
I hope 5.1.1 will come soon to the G3.
Any news on any update ? (not necessarily to 5.1.1)
Udated to 20p yesterday - clean update (just to be sure I've wiped 3 times - 1 before and 2 after the update).
Had a couple of hours of peace, and then it started again.
szafran81 said:
Udated to 20p yesterday - clean update (just to be sure I've wiped 3 times - 1 before and 2 after the update).
Had a couple of hours of peace, and then it started again.
Click to expand...
Click to collapse
I updated to CM 12.1 two weeks ago and never encountered this problem since then.

[Q] A Couple VERY Weird Glitches Occurring (Need help please!)

*Originally I posted this in the Help section of the G3 forums but got no help, so I am posting this here*
Hey all,
So I'm posting this thread regarding a couple pretty weird glitches and bugs occurring on my G3, 3 specific ones.
The first: (Probably the least serious but still REALLY annoying) At EXACTLY 12:00AM every night no matter what timezone I set the phone to (I'm in AU on the AEST GMT+10 timezone but it does this at the same time on any timezone) the phone will switch it's WiFi off automatically without warning, reason or explanation. It just goes off and then I have to manually turn it back on. Sure I could use an app such as Tasker or AutomateIt to turn it back on but I don't see why this is occurring in the first place?
The second issue (Most recent): Lately after updating to the V20E firmware for my D855 I've noticed that a graphical glitch (Specifically related to the colour Blue) occurs when there are fast moving elements on my phone's screen (Such as when I move a chat head around on my phone from Messenger, or when I'm scrolling Facebook or my App Drawer fast, there's just a blue box around whatever object/s appear to be moving on my phone's screen. I've not dropped the phone at all, and it has only been present since updating from the V20D ROM. Not sure what could be causing it.
The third and by far the MOST ANNOYING of the issues I'm having, is that for no apparent reason, whenever I am listening to Music with the stock Music player, and I lock the screen (The screen goes off) about 5 seconds later weird stuff starts to happen..
The song will pause, play or even stop completely, seemingly on its own. The "phone" will change songs, artists and sometimes complete albums and playlists completely by itself, with me doing nothing but staring at the lock screen (It keeps doing it until I re-enter the Music app, then when I lock the phone the whole cycle just repeats itself.)
I've done some looking around and careful observations on the phone itself, and it seems that before the weird stuff starts happening to my music, the phone opens Voice Mate by itself, and then if I'm not present, it apparently closes it and then that's when the stuff happens. I've tried everything I can on a non-rooted phone to stop this. I've tried re-installing the Music app, Uninstalling all updates to the Voice Mate and it's packages to the factory version, force-stopping Voice Mate, everything and no matter what I do the phone still opens Voice Mate and the weird stuff starts happening (It's like it's taking commands from Voice Mate to do something but I'm not even doing anything ) It's been doing this since I got my phone when it came with Android KitKat 4.4 (I was on the D10M ROM until I moved to the D20D Android L ROM) and I moved ROMs doing a completely fresh start ( I factory wiped the phone and then upgraded via a CSE flash and put all my stuff back on it manually) and I would've thought a completely fresh start would have fixed it but apparently not... Either it's a bug that's been present for a while, or it's something deeper than the ROM.
So yeah some pretty weird issues, if someone knows what could be causing them, please let me know, especially if you know a way to solve them.
Cheers guys.
I'd do a factory reset for bugs 1 and 2. If that doesn't fix it, then do a clean flash from LG's Flash Tool. Regarding the first one, I think that it may be due to Quiet Mode on your phone? Or possibly even Battery Saver automagically kicking in at 12.
But yeah, backup your data and do a reset. It fixes around 80% of bugs after an update (As a rule of thumb I reset just before and right after an update to avoid any issues.
GuyInTheCorner said:
I'd do a factory reset for bugs 1 and 2. If that doesn't fix it, then do a clean flash from LG's Flash Tool. Regarding the first one, I think that it may be due to Quiet Mode on your phone? Or possibly even Battery Saver automagically kicking in at 12.
But yeah, backup your data and do a reset. It fixes around 80% of bugs after an update (As a rule of thumb I reset just before and right after an update to avoid any issues.
Click to expand...
Click to collapse
As I said before I've done a factory reset and complete re-flash via CSE, and nothing has fixed it it's been the same since I updated :/
iDefalt said:
As I said before I've done a factory reset and complete re-flash via CSE, and nothing has fixed it it's been the same since I updated :/
Click to expand...
Click to collapse
whoops, sorry didn't read the full post (newb mistake, had a teacher looking over my shoulder). Contact LG support?
Sounds like your phone is superstitious
Sent from my LG-D855 using XDA Free mobile app
GuyInTheCorner said:
whoops, sorry didn't read the full post (newb mistake, had a teacher looking over my shoulder). Contact LG support?
Click to expand...
Click to collapse
Yeah I thought that but I wanted to know if anyone here has had the same issues.
iDefalt said:
Yeah I thought that but I wanted to know if anyone here has had the same issues.
Click to expand...
Click to collapse
the WiFi issue seems like its something to do with battery saver/quiet mode (to me anyway). Unless your router is kicking the phone off at that time?
EDIT:
oh and regarding the Voice Mate issue it could be either the jack or your headphones?
Please do not double post. It is a violation of Forum Rules.
5. Create a thread or post a message only once.
As a large forum, we don't need unnecessary clutter. You're free to edit your message as you like, so if you do not receive an answer, revisit your message and see if you can describe your problem better. Not everyone is online at the same time so it might take a while before you receive an answer
Click to expand...
Click to collapse
This thread is closed. Your original will remain open here: http://forum.xda-developers.com/lg-g3/help/couple-weird-glitches-occuring-help-t2974077

Xperia Z1C sudden crash and reboot

Hello,
I want to mention that I didnt have any problems with my phone until 1 week ago. I just connected my phone to the charger right before I sleep, as usual, but I didnt notice that it rebooted the whole night. When I woke up I saw my phone with the time crashed and it was really hot. I turned it off for 2 hours but that of course didnt fix anything, so I tried to repair it through Xperia Companion. Then my phone seemed to be fine until a few hours later, it crashed and after a few minutes it rebooted. I didnt give up and I reset it to factory settings, but no difference at all. The phone keeps crashing and rebooting at random times (sometimes with an error message like " {this app} has stopped working", various apps but usually "Xperia Home"). What could cause this issue?
Dieselakoc said:
Hello,
I want to mention that I didnt have any problems with my phone until 1 week ago. I just connected my phone to the charger right before I sleep, as usual, but I didnt notice that it rebooted the whole night. When I woke up I saw my phone with the time crashed and it was really hot. I turned it off for 2 hours but that of course didnt fix anything, so I tried to repair it through Xperia Companion. Then my phone seemed to be fine until a few hours later, it crashed and after a few minutes it rebooted. I didnt give up and I reset it to factory settings, but no difference at all. The phone keeps crashing and rebooting at random times (sometimes with an error message like " {this app} has stopped working", various apps but usually "Xperia Home"). What could cause this issue?
Click to expand...
Click to collapse
If it's persistent with a phone restore by PCCompanion, I would say some hardware failure. Are you rooted? You could maybe try with a different custom rom or something, and see what happens...
levone1 said:
If it's persistent with a phone restore by PCCompanion, I would say some hardware failure. Are you rooted? You could maybe try with a different custom rom or something, and see what happens...
Click to expand...
Click to collapse
Thanks for replying, I'll try a custom rom. Do you have any good one to suggest?
Dieselakoc said:
Thanks for replying, I'll try a custom rom. Do you have any good one to suggest?
Click to expand...
Click to collapse
If you don't care about camera, any of the newer N roms are very nice - https://forum.xda-developers.com/sony-xperia-z1-compact/general/z1c-nougat-roms-t3460868. If camera is an issue, you'll need to stay on LP. Try Jaguar or Cm12.
*UPDATE*
I searched a bit further about my issue and in the depth of my search I found someone that told that some clean type apps can cause this problem. I have Clean Master on my phone so I deleted it. From that time I havent experienced any crash or freeze or reboot. I still dont know the reason I had this app for 8 months without any problems, I dont understand what changed now.
Dieselakoc said:
*UPDATE*
I searched a bit further about my issue and in the depth of my search I found someone that told that some clean type apps can cause this problem. I have Clean Master on my phone so I deleted it. From that time I havent experienced any crash or freeze or reboot. I still dont know the reason I had this app for 8 months without any problems, I dont understand what changed now.
Click to expand...
Click to collapse
I thought when you said you restored with PCCompanion that meant that it was happening with clean flash and no apps installed. Cleaner apps can often cause those types of problems, and it's questionable if they even help anything. If you must have one, I recommend SDMaid.
levone1 said:
I thought when you said you restored with PCCompanion that meant that it was happening with clean flash and no apps installed. Cleaner apps can often cause those types of problems, and it's questionable if they even help anything. If you must have one, I recommend SDMaid.
Click to expand...
Click to collapse
It didnt even cross my mind that it would be any difference to mention that I reinstalled all the apps I had because I never thought that such a "usefull" app could do that damage to a phone. Im glad its fixed .
Same problem. Connected my phone to charger, wake up next morning and saw that data disabled that pops up every time phone boots, but i didn't bother and just swiped it. Later that day i kept on seeing those notifications but i didn't bother as always until my phone just froze while i was using it. I could lock it but screen just went black and same image stayed there when i unlocked it. I had to restart it with that force button under sim cover. Problem was still there after reboot so i did factory reset and it was good for few days (more like 1 day) but it happened again. So i did system reinstall with pccompanion and it worked until for a week maybe and i thought i fixed it until few hours ago when it happened again. Phone was hot whenever that happened and crash.monitor keeps crashing ironically (i think that's the cause.) I never had any cleaning apps (i had clean master app lock for locking my apps tho)
oh my god... this is exactly the same Problem and I've been having it also for about the same time. It happened first on the night from Wed, 21st to Thur 22nd. When I woke up I only saw this screen which says, thats its restoring Apps (E.g. "Restoring apps 70 out of 200" and ongoing) Happens sometimes when it crashed - which was rare - so I didn't bother too much with it, but it kept freezing suddenly and randomly at any kind of app and screen went black, only thing I could still do was long press Power button, but sometimes it wouldnt even recognize the touch e.g. to select reboot. After a while in that state it soft rebooted itself. I also force rebooted it a few times with Power + Volume Up Key.
Also tried everything, like factory reset, Software repair through Xperia Companion, then switched SD-Card, an even replaced the battery because I didn't know what else it could be. This got me so far, that I was considering flashing a different Rom and just f*** it. Now I happen to find this thread by looking through the Xperia Forum - I didn't find it through Google... That's kinda sad, I might've not opened my phone if that App is srsly at fault... but oh well. I am just as surprised as you: I thought it could be an app but had everything up to date. And tbh.. I didn't even bother with this Clean Master. I installed it 3 years ago and used it a few times.. and kinda forgot about it, so it didn't come to my mind at all that this could be the problem. I'll uninstall it now and report back if it's solved for me, too.
Can you go to diagnostics and see application incidents. If you see only crash monitor tell me. That's where problem lies most likely
bolcna said:
Can you go to diagnostics and see application incidents. If you see only crash monitor tell me. That's where problem lies most likely
Click to expand...
Click to collapse
In diagnostics in "start" tab i can see everything. It says 19 systems incidents, 96 application not responding and 75 Application incidents. All of this was from yesterday and earlier. Hadnt had a crash today but I'll see how it goes from now on. What do you mean by "see only crash monitor"? You mean if you didn't accept sony to collect the crash data?
You also wrote, you were using Clean Master, did you uninstall it and did this fix the issue for you, too?
In system accidents there should be only com.sonyericsson.crashmonitor.
I said i was using Clean Master AppLock not antivirus. It's just app that can lock other apps with pin so nobody can acces it without pin.
Also you can check out this where we discuss about same problem
umm in system incidents it only shows a time and date whenever a crash happened. If you mean App incidents instead: I think I understand what you're getting at. As in: If theres another app in the incidents, this is the culprit. Well, as I said it happened very randomly before you can't pin it down on a certain app. Whatever I was using crashed and gave a crash report but most incidents were with "system-ui" Anyways, had no crash since uninstall of Clean Master. So I'm good for now.
When did I mention antivirus? Im referring to this:
Dieselakoc said:
*UPDATE*
I searched a bit further about my issue and in the depth of my search I found someone that told that some clean type apps can cause this problem. I have Clean Master on my phone so I deleted it. From that time I havent experienced any crash or freeze or reboot. I still dont know the reason I had this app for 8 months without any problems, I dont understand what changed now.
Click to expand...
Click to collapse
So Clean Master, even if you only use it to Pin Lock your apps, might be the problem. Do you still have this problem anyway? Seems like yes, since you're considering to flash a custom Rom.
Responce
Dieselakoc said:
Hello,
so mine was all good aswell untill last morning I it apperently overheated overnight or something because the battery went from 82% to 0% in about 5 hours and it was hot as hell , ever since it would crash 5 seconds after being booted , can't even connect it to companion because it turns itself off ......Considering flushing it .
Click to expand...
Click to collapse
DaddyDH said:
Dieselakoc said:
Hello,
so mine was all good aswell untill last morning I it apperently overheated overnight or something because the battery went from 82% to 0% in about 5 hours and it was hot as hell , ever since it would crash 5 seconds after being booted , can't even connect it to companion because it turns itself off ......Considering flushing it .
Click to expand...
Click to collapse
You don't need phone to be turned on to use xperia companion and flashing new software. Just open it click on repair software and follow instructions. After that just dont install official facebook app since thats most likley cause of crashing. Install some 3rd party client like simple pro. I use that one its awesome
Click to expand...
Click to collapse

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