Hi guys, I one month ago I bought my google pixel XL from a cash converters seller on ebay UK used, I've been using it and today its been blocked. Obviously the previous owner has ran an insurance fraud scam saying that their phone has been stolen, getting a new phone and the money for selling the phone and thus leaving me with an unsable phone.
I just want to ask, does anyone know of the IMEI repair services? Can I fix the IMEI on my phone, get it removed from the blacklist. Is there any recourse for having my phone back working again?
Thanks in advance.
Please help, I just lost out on £450.
If you bought a stolen phone you can't do anything except contacting the seller and get your money back. If he don't want to do it, go to the police.
@usynn,
Contact eBay. They have a buyer protection plan that should refund at least part of your money.
refund received
cam30era said:
@usynn,
Contact eBay. They have a buyer protection plan that should refund at least part of your money.
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the seller, cash converters its sort of a pawn shop, didn't sell me a stolen phone it was reported stolen after a while. anyway i received my refund upon return so no issues there. i've bought myself a brand new samsung galaxy s8 plus im happy with.
usynn said:
the seller, cash converters its sort of a pawn shop, didn't sell me a stolen phone it was reported stolen after a while. anyway i received my refund upon return so no issues there. i've bought myself a brand new samsung galaxy s8 plus im happy with.
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congrats on a happy ending! glad it worked out for you, how are you liking your s8+?
don't really like it tbh
fatapia said:
congrats on a happy ending! glad it worked out for you, how are you liking your s8+?
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after using the pixel XL. i hated it. now i sort of like it however i don't LOVE it. However i do know any non google branded phone will become slow, start to lag and stutter after about 6-9 months of use so I'm waiting for the pixel 2 to come out. but i heard that wont have many design changes? So the big big under the screen like the Pixel XL is here to stay?
usynn said:
after using the pixel XL. i hated it. now i sort of like it however i don't LOVE it. However i do know any non google branded phone will become slow, start to lag and stutter after about 6-9 months of use so I'm waiting for the pixel 2 to come out. but i heard that wont have many design changes? So the big big under the screen like the Pixel XL is here to stay?
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Click to collapse
I never had a problem with any non Google phone that I've ever owned start to lag or stutter after 6-9 months of use but it probably depends on how you use it. If you run a custom Rom and clean flash instead of dirty it gives your phone a fresh start with every update. If you run stock you should use a good utility once in a while like SD Maid to clean out the junk files and cache that accumulates over time. If you still notice a problem just factory reset the phone. There's nothing magical about Google phones that makes them run better over time. If anything with their recent phones exactly the opposite is true--the Nexus 5X and Nexus 6P didn't even work for much more than a year for many users before going into permanent bootloops. I wouldn't be at all surprised if the Pixel XL ends up doing the same. At least Samsung phones (with the exception of the one that blew up) actually last until you get sick of them and are ready to upgrade. Google forces you to upgrade by selling phones that self destruct.
Do these Sammy people never give up?
Sent from my Pixel using XDA-Developers Legacy app
bobby janow said:
Do these Sammy people never give up?
Sent from my Pixel using XDA-Developers Legacy app
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^^^ This
jhs39 said:
At least Samsung phones (with the exception of the one that blew up).....
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Thats a pretty big exception there. You can't ignore phones blowing up and a total worldwide recall just to make your point.
Related
Was thinking of switching to a Pixel but I went through a fairly nasty preorder fail with Verizon & Google so I wash my hands of that phone
Would like to hold on to the Note 7 until the Galaxy S8 release, what's the general consensus will Verizon kill the Note 7 off by either February or April
when the expected debut for the S8 is to allegedly arrive?
I'm in the same boat except I actually got my silver 128gb Pixel XL a day before launch and returned it. Reactivated my Note 7. I don't see how they can charge us for the device, they paid off the contract. Phone is my property. I plan to ride this until the S8 comes out...
Sent from my SM-N930V using Tapatalk
All we can do is ride it out if we choose to keep it. I'm happy I did so far. I don't see that changing any time soon.
Verizon can take my payments for the phone at any time. I have a surplus in my Verizon account to do so. I did not default in any way. So, we will see.
They can't charge you for it if the terms of the contract were satisfied by the contract being paid off, at which time the device becomes your property. That's my take on it. I don't want anything they are offering right now..... so I'll wait..
Sent from my SM-N930V using Tapatalk
Basically, all I'm doing is accumulating one month's phone bill over the course of 10 months. So when the Note8 is released I'll still have my upgrade in tact, I'll be able to get an early upgradeable Note9, and I can skip a phone payment 10 months from now.
I was advised that this course was the safest course and should disallow even the blocking of my phone's IMEI. But, as I said, we shall see. I was advised that the course I have chosen allows for legal recourse and is defensible if need be.
But, I am not an attorney.
Lol, nobody is getting legally involved over a 800 dollar smartphone that was written off...
Sent from my SM-N930V using Tapatalk
Lol, good then. Either way, no skin off my back if they do or not.
I'm keeping my Note 7 and got a V20. This whole Note 7 situation kind of worked out really since we got to keep a $900 device :]
imucarmen said:
I'm keeping my Note 7 and got a V20. This whole Note 7 situation kind of worked out really since we got to keep a $900 device :]
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Lol it's not a free device, you upgraded so they will come looking for it.
jjayzx said:
Lol it's not a free device, you upgraded so they will come looking for it.
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No they won't. Verizon already wiped it off people's account and are treating it as if it never existed.
imucarmen said:
No they won't. Verizon already wiped it off people's account and are treating it as if it never existed.
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Lol keep dreaming and block updates http://www.theverge.com/2016/11/4/13527524/samsung-note-7-recall-85-percent-devices-returned-us
jjayzx said:
Lol keep dreaming and block updates http://www.theverge.com/2016/11/4/13527524/samsung-note-7-recall-85-percent-devices-returned-us
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Of course I have turned off updates and I get no annoying pop-ups. I have spoken with Verizon on the phone and they show no record of me ever owning a Note 7. Verizon are treating the device as if it never existed. I'm not a novice user and actually have had a thread here on XDA for over a month showing people all the possible apps and services they can disable. I currently have near 170 apps and services turned off and there is no way I'll ever get any OTA's or annoying pop-ups. My Note 7 is locked from outside interference and I just use it as a Wi-Fi device now.
If Verizon ever intended on charging people for the device after the second recall they would not have wiped it off people's account before they returned it but would rather have told people they must return it first.
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
tuffluck said:
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
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Click to collapse
My friend, you can find over 1000+ opinions from users on these threads. Believe what you want from them. Best thing you could do is go to a store, and check it out yourself. Personally, I haven't had any complaints or issues with my P2XL. I don't use AA, so I can't comment on that. All I know is that mine is fine as far as the screen is concerned
Bought mine of of Swappa. Swapped out my S8+ for it. Best decision I've made as far as phones go.
tuffluck said:
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
Click to expand...
Click to collapse
Sold my S8+, Google was offering $200 credit on 128GB 2 XL. Snagged that deal, now running DU with Dolby and Viper no issues, couldn't be happier. Haven't noticed any screen issues either but YMMV. I'd rather have the warranty.
tuffluck said:
Hi all, I have a Mate 10 which is the absolute best phone I've ever owned, but it's inability to function correctly with Android Auto is making me consider buying a Pixel (my wife's pairs just fine with AA). I see some people sell them on swappa brand new sealed box for $700 but without the warranty from Google. How bad is the screen issue and is it definitely quite possible I could be purchasing a dud? I'd rather spend the extra $$ and go through Google itself if so. Thanks!
Click to expand...
Click to collapse
Warranty is done by IMEI and honored straight away unless phone has been blacklisted by phone carriers or Google.
Google repair doesn't ask for a receipt unless there's a blacklist issue.
Swappa does a check for bad phones before it can be listed.
So if you buy on Swappa from seller with more than 10 sales and solid 5 star feedback, that consumer experience plus PayPal and Swappa backing
and you aren't likely to have any issues. Have bought and sold there, and they for sure take care of problems.
I bought mine on Swappa and sold my international S8+, couldnt be happier. The seller sold me a week old phone, and gave me a copy of his receipt from Google. Just to be safe, I contacted Google and provided them the receipt. They said that the warranty is definitely good, and I would have not issues if I needed to file a claim. I have played with a couple Pixel 2 XL's and I honestly think the screen thing is blown out of proportion. I compared mine side by side with my S8, and my wife's Pixel XL, and you wouldn't know the difference. The both Pixels had a more cool color all together over the S8, but I honestly liked it more. I thought whites look better on the Pixel 2 XL.
I got mine on swappa as well.
While it is an excellent phone, the speakers aren't as good as I thought they'd be coming from a 6P.
More distortion/buzzing where the 6P had none.
And the lock screen is annoyingly aggravating. Trying to swipe a notification away takes 4-5 tries, even on the April security update and with substratum and magisk modules that supposedly fix the issue.
Hell, even trying to pull down the quick settings panel to toggle the flashlight takes multiple tries.
There is blue shifting at super high viewing angles, but unless you're looking at a completely white image, it's really not noticeable.
The lock screen swiping is far more annoying than the blue shift.
Made the switch from the Nexus 6P over. Purchased my XL 2 from swappa also. In my personal opinion I feel the screen issue was very overblown. Phone and process concerning swappa exceeded my expectations.
I'm looking to buy a pixel 2 XL on Swappa also.
I just can't believe how many there are being called brand new never opened but they never have a receipt. Where are all these coming from ?
So I shouldn't be concerned if it's an experienced seller with good ratings ?
Thanks for any input
An experienced seller with high rating would be your best bet...
rdwelker said:
I'm looking to buy a pixel 2 XL on Swappa also.
I just can't believe how many there are being called brand new never opened but they never have a receipt. Where are all these coming from ?
So I shouldn't be concerned if it's an experienced seller with good ratings ?
Thanks for any input
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I've been watching Swappa really close for the past 2 weeks as I'd like to pick up another couple 2XL's in Panda for my wife and daughter so we can switch to Project Fi.
I thought the exact same thing. I also think its hilarious how many of them are listed "Brand New, Sealed Box" and the 2nd and 3rd pictures are of the phone out of the "sealed box".
I grabbed one on Swappa a few weeks ago from a guy in Florida. Was a little nervous but it delivered asap, looks to be from Canada as best I can tell from the box. Have had 0 issues, unlocked it as soon as it landed, and works great.
I found a deal on a Pixel XL for $110 and am thinking about buying it. I'm wondering if it's still worth it or should I wait and save up for another phone?
I'm currently using a LG Stylo 4 on boost Mobile and I hate the phone and the service. I only got it because I needed a new phone in a pinch.
I used to have the redmi note 4 on metro pcs and I loved the phone and the service. I've been looking at the Mi 9T but it will take me awhile to get the $300-$400 to buy it and I'm really sick of my LG and boost.
Just trying to get some opinions.
get it won't be disappointed
@NewbRooter89
I'm about to get a used pixel as well. Either a Pixel XL or a Pixel 2 XL. I've seen the Pixel 2XL in good condition on swappa for $150-165 every now and then... Currently over on swappa all the 2XLs they have currently listed are $200+ but the last one that sold was $157. I may end up getting a XL instead. The XL is the way to go on the og Pixel and the pixel 2. I owned every Nexus ever made and haven't owned a Pixel device yet but definitely look forward to it. Good luck on getting a great deal. They're out there just gotta look around. I've seen people drop a price -$100 on swappa more than once just because someone makes an offer in the comments. That's what I'm doing. Making offers and waiting for "the one." Haha.
My GPXL gets super hot and battery drain fast after updating to Android 10 ?
ANTICHRISTJC said:
My GPXL gets super hot and battery drain fast after updating to Android 10 ?
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Are you sure you don't have a virus? I'd factory reset it and format data and wipe internal storage if I were you and restore my backup afterwards or maybe ever start from scratch. Phones being hot can mean a few things. It could be some sort of virus, it could be a not so good signal or if you used an aftermarket charger it could mess up the battery because they aren't rated same as the ones that come with our devices. I'd wipe it clean and start over and see if it still gets hot and battery dies quickly. If so I'd get another oem battery off eBay and see if that solves it. Battery dying quick and heat point to virus....
Then again if others are having same issues then may be a 10 thing and will get worked out soon I'm sure.
flash713 said:
Are you sure you don't have a virus? I'd factory reset it and format data and wipe internal storage if I were you and restore my backup afterwards or maybe ever start from scratch. Phones being hot can mean a few things. It could be some sort of virus, it could be a not so good signal or if you used an aftermarket charger it could mess up the battery because they aren't rated same as the ones that come with our devices. I'd wipe it clean and start over and see if it still gets hot and battery dies quickly. If so I'd get another oem battery off eBay and see if that solves it. Battery dying quick and heat point to virus....
Then again if others are having same issues then may be a 10 thing and will get worked out soon I'm sure.
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Click to collapse
You get a thumbs up.
I've had mine for about two weeks and I absolutely love it. If you want root, make ABSOLUTE sure you get a Google version and not a Verizon version. I made that mistake and had to get another one for $150. The trick posted here no longer works, so don't think you can get away with cheaping out on a Verizon.
ANTICHRISTJC said:
My GPXL gets super hot and battery drain fast after updating to Android 10 ?
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The batteries on original Pixels are 3 years old now, maybe it's the battery getting warm and needs to be replaced???
I replaced my battery for different reasons and don't have heat issues with my Pixel XL.
-Maverick- said:
The batteries on original Pixels are 3 years old now, maybe it's the battery getting warm and need to be replaced???
I replaced my battery for different reasons and don't have heat issues with the phone.
Click to expand...
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That's what I thought... I waiting for my battery kit I ordered from ifixit.. hope this can fix my problem. ?
Well I ended up getting a NEW Pixel XL for $135. Every time I wrote in response to an ad on Pixel 2 & 2XL to confirm they were not refurbished units or not Verizon units I either never received a reply or whoever it was wasn't 100% sure they didn't fall into the encrypted bootloader category which refurbished 2 & 2XLs have the encrypted bootloader as well or the write up said nothing about being a Verizon unlocked device and it was which gave me anxiety about ordering at all and all the 2 & 2XLs on Swappa had scratches on the screen or looked like someone tossed em down the hallway or something so I guess it just wasn't meant to be, not for now anyway... But I'm happy with my XL! I'll use my it and save up for a new Pixel on down the road in some months. Sure is great to be back onboard! I had every Nexus there ever was starting with the G1 but I stopped with the 6p and the 5x. Can't believe I've been using non Nexus/Pixel devices since 2016!! I hated every one of em too. ??? I think maybe every year when the new Pixels come out im going to purchase last year's XL model and every year sell em and throw a lil money in with whatever I get for my phone and get another year old model...
My Pixel XL should be here Monday. It's an Amazon renewed phone so hopefully it's not on ****ty condition or I will be sending it back. I'm excited to have a phone I can root again and I'm excited to get back on metro pcs again.
I'm also pretty excited to have an AMOLED screen, 4gb of ram, and a good camera. None of the phones I've had in the past could take good pictures. My wife uses an iPhone 7 and it takes pretty damn good pictures. It was the only thing her phone(s) ever had on mine, lol.
Boost has been terrible. I'm an Uber driver so having a good connection and fast phone is essential. This LG Stylo 4 has potential but with a locked bootloader and so full of bloatware, is just been hard to use. Especially on boost's network.
Thanks for the input everyone. Love this site and what everyone contributes!
NewbRooter89 said:
My Pixel XL should be here Monday. It's an Amazon renewed phone so hopefully it's not on ****ty condition or I will be sending it back. I'm excited to have a phone I can root again and I'm excited to get back on metro pcs again.
I'm also pretty excited to have an AMOLED screen, 4gb of ram, and a good camera. None of the phones I've had in the past could take good pictures. My wife uses an iPhone 7 and it takes pretty damn good pictures. It was the only thing her phone(s) ever had on mine, lol.
Boost has been terrible. I'm an Uber driver so having a good connection and fast phone is essential. This LG Stylo 4 has potential but with a locked bootloader and so full of bloatware, is just been hard to use. Especially on boost's network.
Thanks for the input everyone. Love this site and what everyone contributes!
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You're going to LOVE it!!!!!! I was away from Nexus since they started making Pixel's and now that I'm back onboard I feel dumb for staying out of the loop for so long. I honesty did not know just how much a phone from 2016 was going to impress me and getting my XL I was blown away! This is what I refer to as the real Android experience. I just installed Lineage 17 last night and although it has no features yet from Lineage 16 and is pretty much a base I'm good man and its great! Pixel will be all I use from now on. Saving for a new 4XL now. You will be one happy camper soon.
ANTICHRISTJC said:
My GPXL gets super hot and battery drain fast after updating to Android 10 ?
Click to expand...
Click to collapse
I haven't had that problem on mine after the update.
NewbRooter89 said:
My Pixel XL should be here Monday. It's an Amazon renewed phone so hopefully it's not on ****ty condition or I will be sending it back. I'm excited to have a phone I can root again and I'm excited to get back on metro pcs again.
I'm also pretty excited to have an AMOLED screen, 4gb of ram, and a good camera. None of the phones I've had in the past could take good pictures. My wife uses an iPhone 7 and it takes pretty damn good pictures. It was the only thing her phone(s) ever had on mine, lol.
Boost has been terrible. I'm an Uber driver so having a good connection and fast phone is essential. This LG Stylo 4 has potential but with a locked bootloader and so full of bloatware, is just been hard to use. Especially on boost's network.
Thanks for the input everyone. Love this site and what everyone contributes!
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I bet you will get a Verizon model. Check if OEM Unlock is grayed out in Developer Options as soon as you get it. But if you don't care about Root/ROM, then it doesn't matter. It's a great phone and you will be very happy.
I got 2 verizon pixels a year ago, so android 8.1, and the phone trick worked to unlock them then. I would guess if either of you get a verizon one you could fastboot back to 8.1, unlock it then re-upgrade it
I got my pixel today and it was not a Verizon one. I already rooted it too! So far I love it. Since it was a Amazon renewed phone it did have some small scratches on the screen but when the screen is turned on, you can't even notice them.
I can already tell how much faster this phone is though. It's so snappy and smooth. Now I just need to get actual service for it lol.
It came with 3 free months of Mint Mobile and from what I've researched they use T-Mobile towers and I think I'm going to try it out. I was going to go with metro pcs which also runs on T-Mobile towers but I mind as well try Mint considering it's free.
New or used
Sent from my GM1915 using Tapatalk
cobrajet7 said:
New or used
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Get a new XL. I got mine off eBay for $135 brand new in original box just like it was purchased on day 1 when they came out. Great device imo!!
I looked around for about a month before finding the deal I found. It was worth it imo.
flash713 said:
Get a new XL. I got mine off eBay for $135 brand new in original box just like it was purchased on day 1 when they came out. Great device imo!!
I looked around for about a month before finding the deal I found. It was worth it imo.
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How can one telling they are truly new unused etc?
Sent from my GM1915 using Tapatalk
cobrajet7 said:
How can one telling they are truly new unused etc?
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I'm not ? sure but if it's not a new one then the guy sure fooled me. ? The way it came was exactly as a device would ship new from Google. That is a good question. Person I purchased from had like the most perfect rating I'd ever seen on eBay. I always ask questions when I buy something regardless of what the item info reads on whatever it is .. My XL had Android 8.10 on it when I received it. ? Do you know the answer to the question or were you asking? I'll see what I can find searching the subject. I'm sure there are ways and info on this.
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
roirraW edor ehT said:
I would feel the same way. If using a credit card to buy a phone, some credit cards have rules which would give you options to get your money back as well, if it gets past the 15 days.
I'm really not surprised that they would do this, however. Just sucks every company would do the same thing.
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Click to collapse
I'm not mad? It's just kinda like really? I had two phones in the past that I bought new from Motorola and Oneplus that sent me brand new replacements. And my oneplus I owned for two MONTHS. I have had my 6 pro for 11 days I believe? It's just kinda like WOW. Haha my girlfriend and I were like no... we're not mad, but just cancel it.
Out of curiosity, for the sake of science, do you mind posting the logcat output capturing a few of these camera freeze up and reboot occurrences? Thanks
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Or going by factory seconds where some did not make it out due to quality assurance checks, some phones are just born "frankenphones" at the factory itself.
zetsumeikuro said:
I'm surprised they would even have any refurbs at this time. When I did multiple replacements for my 2XL in a 2-3 month period from launch I was always sent a brand new retail package. Considering the supply issue and how popular the phone is. I would imagine they probably don't have many if any refurbs in stock to send out for warranty.
Click to expand...
Click to collapse
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
roirraW edor ehT said:
Could have been as simple as already returned phones (for any reason, not even necessarily anything wrong with the phone) that the package was already opened / phone already removed from the packaging, etc, and needing minimal re-certification.
I still wouldn't want such a "refurb" so soon after buying the phone new, but there are lots of reasons why they might have phones they consider refurb in stock.
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Click to collapse
True, they do label those as "refurbs" as well. Would make sense they'd be mailing those out as they probably have little to no stock of brand new phones. I wouldn't care too much if I got someone's return as long as there's no cosmetic issues or mechanical issues on the device.
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
The issue is the uncertainly on the degree of cosmetic/mechanical issues, making it a strict no from me at the retail price.
Ideal solution would be a $200 rebate on a certified refurb unit or a full refund for the inconvenience, stress, mental angst
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Click to collapse
I wouldn't accept anything but new within the first 30 days. In your case they definitely should be giving you a brand new one. You probably got a crappy rep, I would try again with another one. Easier said than done with how nonexistent support has been since launch. Within the first 14 days they're supposed to give new devices as a replacement. Good luck man!
Depending on how much I love the product, I usually try to rule out user error first because no product is bug-free or perfect, else simply I return it since it is clearly not worth my time trying to beta test their product and buy a more reputable and reliable product.
In the Android world, Samsung has excellent brand loyalty for this reason and something Google should learn from if they wish to retain their customer base and build brand loyalty.
I mean no disrespect at all to any fans of Samsung - I loved my Galaxy S3 a long time ago. But the way Samsung's software doesn't work well for my usage, and how they make some things not work as well as they do on Pixels made my wife and I return to Pixels and sell our Note 10+ after only a year and a half - and I usually keep a phone for 3 years or at least until it's no longer updated.
The Note 10+ hardware was top-notch. Couldn't stand the software, though, and my P6P is already working much better for my wife and I than the Note 10+ was.
Low inventory could result in sending refurbished one's...
Gytole said:
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software.
So after two hours last night of waiting to talk to customer service I tell them my issue and without hesitation she said "We will send you a new replacement phone." But it's gone be a minute and I said that's fine. I then ...and message her and go "Is it a refurbished phone a new one." She tells me they do not GIVE you a NEW phone even if it is DEFECTIVE they send you a REFURBISHED.
I told her absolutely NO thanks, in the kindest way possible, and asked if cancellation was an option, I explained I did NOT spend $1100 for a refurbished phone. Absolutely no way. She then goes on to tell me that she understands AND AGREES and that she will ask and get back to me in a few days if they can send me a NEW new one. I said if she has to jump through hoops it legit is olay to cancel it. I refuse to spend that much and have a frankenphone. You dig?
Buttt anywhooo, Just lettin y'all know...if your phone is bork, they gone sendja a refurb. You need to ASK for a new. Unless it's past the first 15 days or whatnot then you HAVE to get a refurb. But I can't live with that fact.
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I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the (replacement) phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch. Also, as mentioned, return window might be a deciding factor.
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
Morgrain said:
I received my P6 Pro 2 days before launch, had a couple bugs, talked with a Customer Rep and got a replacement shipped on the 29.10 - the phone arrived in new and pristine condition; phone was brand new, the packaging was new, nothing refurbished there. Mind though, that I was (ofc) still in return window.
Maybe what you say is true after a while when there are phones that have been refurbished, but as far as I can understand, not at launch.
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miravision said:
Glad to see great customer service on Google's part. I also like that they're opening Pixel exclusive stores.
Could you elaborate on the two bugs that made it a deal breaker for you to hold on to your very first unit?
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I had a couple minor quirks, but the dealbreakers for me were
a) random reboots (didn't bother me the first 1 1/2 days because they only happened in idle, but then the phone randomly rebooted whilst I used it to navigate, that was unacceptable)
b) heavy lens flicker, even with clean glass (random rays of light whenever in 70% of shot pictures against/ with the sun)
Since using the replacement device, I neither had random reboots nor any more heavy lens flicker. Its possible ofc that these were software and not hardware isses, but since I set up my P6 Pro replacement the same way that I set up the "original" p6 pro one (cable backup transfer from my previous phone), it's hard to find that out.
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement if it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him I was a little ambiguous with my phrasing and to this day I still wonder if it was a new phone.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago...
Gytole said:
Exactly, I am not crying about the fact they're refurbs if I had the phone for like 6 months. But I have had this for 10 days. The phone ain't even a MONTH old. That's like a huge kick in the kahoonays for that much wallet spill...
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Totally understand. It reminds me of my new iphone 5. I got it through the carrier by signing up. I take it home only got the camera to not work. I go back to the shop and they tell me Apple handles repairs and replacements. I'm fuming. So I immediately take the train to go to the Apple store. They tell me no appointment? no help. So I have to go home and try the next day. I ask the guy handing me the replacement of it's a new phone. He says it is. But as I'm riding the train back home I realize that in the language I asked him it was a little ambiguous with my phrasing.
Anyhow, it cost me over 20 dollars and 4 hours of my time because I was given a lemon. Thanks for letting me vent about something that was 9 years ago
Google has been doing this for years, this is nothing new.
Hi friends. I bought a new pixel 6 pro. There seemed to be no problem until I inserted the sim card. The phone does not recognize the sim card. I can't see IMEI numbers in settings. Baseband version appears to be empty. Is there any solution?
chriss.saddler said:
Hi friends. I bought a new pixel 6 pro. There seemed to be no problem until I inserted the sim card. The phone does not recognize the sim card. I can't see IMEI numbers in settings. Baseband version appears to be empty. Is there any solution?
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The SIM might not be seated correctly in the tray.
FoneWatcher said:
The SIM might not be seated correctly in the tray.
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Should still IMEI....
chriss.saddler said:
Hi friends. I bought a new pixel 6 pro. There seemed to be no problem until I inserted the sim card. The phone does not recognize the sim card. I can't see IMEI numbers in settings. Baseband version appears to be empty. Is there any solution?
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I would try (in order of ease):
1) Resetting network settings
2) (re)Flashing latest firmware (flash.android.com being the easiest way - Chrome or Edge only)
3) Contacting Google support - they will suggest 1 & 2, so beat them to it
Note there are references to this issue elsewhere online with RMA being the only fix, so be prepared for this
Where did you buy it from, retail store or Google? If retail store and you have no luck with the above and contact google, first try returning to retail store, because unfortunately, if you RMA it to Google they have a ****ty habit of sending you a refurbished phone which is the ****tiest game of lucky dip ever invented - they do NOT do a brand new for brand new swap...ask me how i know (3 x 4XL's all faulty refurbs after sending them a brand new one)...thats why i left Pixel for Samsung at Pixel 4). Googles warranty/RMA is about the worst you'll find.....
73sydney said:
Googles warranty/RMA is about the worst you'll find.....
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That hasn't been my experience at all.
I've found Google warranty/service/support to be the best in the business and have been dealing with them since the first Moto G (when Google owned Motorola) in 2014 and have been with them ever since then right up to my P6P.
FoneWatcher said:
That hasn't been my experience at all.
I've found Google warranty/service/support to be the best in the business and have been dealing with them since the first Moto G (when Google owned Motorola) in 2014 and have been with them ever since then right up to my P6P.
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Im glad thats your experience, doesnt change the fact other, and plenty of, other people have had a far different experience
Can only tell you what i have perosnally experienced. I loved my Pixel 2XL, things went south quickly from there. I beleive ive documented the 4XL saga on here before. Wasnt joking, they sent me 3 refurbished 4XL's in a row each worse than the one before it, each time asserting "it will be tested to our exacting standards"...funny how i reported one issue and each phone arrived with that one still an issue and a new one as a bonus each and every time. Not very "exacting" those standards. In the end i got them to return the first one (took some doing) and took it back to where i bought it, got my money back and departed back to Samsung for a couple of years. Only recently got tired of the constant fudgery and finding/creating workarounds needed to keep my Watch 4 working with Samsung Health security and came back to Pixel 6 Pro. Been painless so far.
Go on any local classfieds and you will see plenty of people selling refurbished phones in the plain Google refurb box that theyve gotten from Google in place of new phones theyve shelled out $1,500 for...people feeling cheated, just like i felt, and just wanting to get out of the Google ecosystem....
#notjustme
Google are The Worst, worse than my experiences with Samsung, and thast a low bar in itself...
As stated, i would try and return the phone to the retailer, if needed, over trying to RMA it to Google, every day of the week. Far less painful a proposition.
73sydney said:
Can only tell you what i have perosnally experienced.
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And I posted my experience. This a forum.
Didn't mean to ruffle your feathers and sorry to hear about your multiple problems. Glad you're having great luck with your Sammy.
FoneWatcher said:
And I posted my experience. This a forum.
Didn't mean to ruffle your feathers and sorry to hear about your multiple problems. Glad you're having great luck with your Sammy.
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Pleasure stop trying to negate others experiences and impose your own as the only definitive and correct one. Its bordering on trolling now....
I know you havent been paying attention and only looking to assert your views, because youve totally missed i own a Pixel now, not the Samsung....