I was on Project Fi with my Nexus 6P and thought the service was fantastic. I'm not really having the same experience with the Pixel XL. For some reason the network switching doesn't seem to work nearly as well. This morning I was on a network with no bars for more than an hour and the phone never changed networks. I had to manually switch from Sprint to T-Mobile and then I went from zero bars to full network strength. Project Fi support hasn't been helpful at all. I'm curious if other people are having problems with Project Fi on this phone.
jhs39 said:
I was on Project Fi with my Nexus 6P and thought the service was fantastic. I'm not really having the same experience with the Pixel XL. For some reason the network switching doesn't seem to work nearly as well. This morning I was on a network with no bars for more than an hour and the phone never changed networks. I had to manually switch from Sprint to T-Mobile and then I went from zero bars to full network strength. Project Fi support hasn't been helpful at all. I'm curious if other people are having problems with Project Fi on this phone.
Click to expand...
Click to collapse
I haven't had that issue, but I keep having the issue of no data connection on T-Mobile after I leave Wi-Fi.
Sent from my Pixel XL using Tapatalk
Jammol said:
I haven't had that issue, but I keep having the issue of no data connection on T-Mobile after I leave Wi-Fi.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
That sounds like a pretty annoying issue. Did Project Fi support have an explanation or help you at all?
jhs39 said:
That sounds like a pretty annoying issue. Did Project Fi support have an explanation or help you at all?
Click to expand...
Click to collapse
Nope. However, it hasn't happened on the O Preview 2.
Sent from my Pixel XL using Tapatalk
That's good. Unfortunately, running O Preview 2 did nothing to solve my issue. Project Fi tech support just emailed me a bunch of tests to perform which seem utterly pointless and in no way related to my problem.
I moved to Austin Texas right after I purchased the phone and experienced the same problem. I thought it had to do with TMobile or Sprint, but it actually has more to do with the stock firmware. Install a Lineage OS-based ROM. I no longer have any connectivity issues with the phone. I'm using CrDroid from this forum, everything is working really well.
That's interesting. I'm not sure I'm ready to flash a ROM on this phone yet given all the problems people seem to have with TWRP, flashing, root breaking and the dual partitions. But I was running Dirty Unicorn rather than stock on the 6P. I suppose it's possible that could partly account for why Fi worked much better on that phone. Still, since Fi is Google's own service it doesn't make much sense that it would run better on a custom ROM than stock.
jhs39 said:
I was on Project Fi with my Nexus 6P and thought the service was fantastic. I'm not really having the same experience with the Pixel XL. For some reason the network switching doesn't seem to work nearly as well. This morning I was on a network with no bars for more than an hour and the phone never changed networks. I had to manually switch from Sprint to T-Mobile and then I went from zero bars to full network strength. Project Fi support hasn't been helpful at all. I'm curious if other people are having problems with Project Fi on this phone.
Click to expand...
Click to collapse
You had a single error of network switching and you think that it's a trend? Have you ever considered the possibility that a carrier had a network outage at this time? For more than an hour?
CRAZY.
Do you know what happened to me? I got a brand new Pixel XL/FI and it wouldn't connect to the T-Mob network for about 24 hours. Out of the box, I couldn't use the phone. You know what happened afterwards. They fixed their network.
It isn't a single error--it's been a consistent problem for as long as I've had this phone. I'll be driving and my bars go down to nothing and the network never switches. I'll be in my doctor's office and have no bars and the network never switches. I'll be in a restaurant and have no bars and the network never switches. Project Fi on the Pixel is easily the worst phone service I have ever had. It seems like I have no bars nearly as much as I have actual phone service.
The weird thing is that when I have no bars the phone is always on the Sprint network. I was a Virgin Mobile customer for years. Virgin Mobile uses the Sprint network and I never had a situation anywhere in Chicago where I didn't have Sprint service. But Virgin Mobile uses CDMA phones. The Google Pixel is trying to switch between CDMA (Sprint) and GSM (T-Mobile) networks on the same radio, which I'm guessing is causing the difference in network quality I'm getting on Sprint between Virgin Mobile and Project Fi. The Virgin Mobile phones were a hell of a lot cheaper than the Google Pixel but they picked up a strong Sprint signal everywhere. It doesn't seem like the radio in my Pixel is working anything like Google promises.
jhs39 said:
It isn't a single error--it's been a consistent problem for as long as I've had this phone. I'll be driving and my bars go down to nothing and the network never switches. I'll be in my doctor's office and have no bars and the network never switches. I'll be in a restaurant and have no bars and the network never switches. Project Fi on the Pixel is easily the worst phone service I have ever had. It seems like I have no bars nearly as much as I have actual phone service.
The weird thing is that when I have no bars the phone is always on the Sprint network. I was a Virgin Mobile customer for years. Virgin Mobile uses the Sprint network and I never had a situation anywhere in Chicago where I didn't have Sprint service. But Virgin Mobile uses CDMA phones. The Google Pixel is trying to switch between CDMA (Sprint) and GSM (T-Mobile) networks on the same radio, which I'm guessing is causing the difference in network quality I'm getting on Sprint between Virgin Mobile and Project Fi. The Virgin Mobile phones were a hell of a lot cheaper than the Google Pixel but they picked up a strong Sprint signal everywhere. It doesn't seem like the radio in my Pixel is working anything like Google promises.
Click to expand...
Click to collapse
You'll be driving, and your bars go down to nothing, and the network never switches - maybe because there's nothing to switch to in the middle of nowhere?
You'll be in your doctor's office, and your bars go down to nothing, and the network never switches - maybe because there's nothing to switch to inside a concrete building?
" The Google Pixel is trying to switch between CDMA (Sprint) and GSM (T-Mobile) networks on the same radio, which I'm guessing is causing the difference in network quality I'm getting on Sprint between Virgin Mobile and Project Fi."
This makes zero sense. You think that your Pixel phone has bad "radio" reception because it uses "the same radio" to receive both Sprint and T-Mobile signals, as opposed to a dedicated "radio" in your Virgin Mobile phone? CDMA and GSM radios don't use the same circuitry inside your phone, they are usually two different chips which are completely independent.
My FI straight up doesn't work sometimes when it's on T-Mob for some unknown reason - USC has easily the strongest service in my town. But when I lose signal, the phone probably switches to a T-Mob because it's the next thing in line. This happens once every 2-3 months.
Look, Project FI is not perfect. I've had a fair share of problems with it. But it isn't because the hardware in your Pixel phone is inferior. It's buggy as **** and it's cheap as dirt (for a low data user.) I've said it from day one. Just hope that Google fixes the bugs, or just get rid of it.
nabbed said:
You'll be driving, and your bars go down to nothing, and the network never switches - maybe because there's nothing to switch to in the middle of nowhere?
You'll be in your doctor's office, and your bars go down to nothing, and the network never switches - maybe because there's nothing to switch to inside a concrete building?
" The Google Pixel is trying to switch between CDMA (Sprint) and GSM (T-Mobile) networks on the same radio, which I'm guessing is causing the difference in network quality I'm getting on Sprint between Virgin Mobile and Project Fi."
This makes zero sense. You think that your Pixel phone has bad "radio" reception because it uses "the same radio" to receive both Sprint and T-Mobile signals, as opposed to a dedicated "radio" in your Virgin Mobile phone? CDMA and GSM radios don't use the same circuitry inside your phone, they are usually two different chips which are completely independent.
My FI straight up doesn't work sometimes when it's on T-Mob for some unknown reason - USC has easily the strongest service in my town. But when I lose signal, the phone probably switches to a T-Mob because it's the next thing in line. This happens once every 2-3 months.
Look, Project FI is not perfect. I've had a fair share of problems with it. But it isn't because the hardware in your Pixel phone is inferior. It's buggy as **** and it's cheap as dirt (for a low data user.) I've said it from day one. Just hope that Google fixes the bugs, or just get rid of it.
Click to expand...
Click to collapse
I'm not in the middle of nowhere--I'm in the middle of freaking Chicago. I also had Project Fi previously with my Nexus 6P, went to the same places and never had the problem of no bars or the network not switching. Why in God's name do people like you feel the need to post snide and ignorant comments when you clearly have nothing even remotely helpful or constructive to say? All you want to do is be sarcastic and pretend that you are smarter than everybody else. Waste someone else's time please. I'm sick of reading the garbage that you are posting.
Project Fi support has acknowledged that the service isn't working the way that it's supposed to on this phone. Hopefully that will shut up the idiot who keeps trying to argue that nothing is wrong. They are sending me a new sim card. If that doesn't fix the problem they are going to replace the phone. I started this thread because I wanted to find out if there was a problem with my device or if the Pixel XL just didn't work that well with the Project Fi service. Unfortunately I didn't really get an answer.
jhs39 said:
Project Fi support has acknowledged that the service isn't working the way that it's supposed to on this phone. Hopefully that will shut up the idiot who keeps trying to argue that nothing is wrong. They are sending me a new sim card. If that doesn't fix the problem they are going to replace the phone. I started this thread because I wanted to find out if there was a problem with my device or if the Pixel XL just didn't work that well with the Project Fi service. Unfortunately I didn't really get an answer.
Click to expand...
Click to collapse
I wish you luck, and I wish your efforts lead to a successful resolution of problems that many Project Fi users have been experiencing.
Good luck!
OP, you are not crazy. I had the same issues with stock ROM, all versions. I used signal spy and rooted to have control over switching. I had problems with both Sprint and T-Mo, but when I manually changed carrier, I got a full signal. It seemed to happen more when I was leaving a WiFi connection, but that may have been coincidence. Since I have switched to Pure Nexus I have had no problem at all. Don't know what the difference is, but I like that my phone works as advertised.
kcteun said:
OP, you are not crazy. I had the same issues with stock ROM, all versions. I used signal spy and rooted to have control over switching. I had problems with both Sprint and T-Mo, but when I manually changed carrier, I got a full signal. It seemed to happen more when I was leaving a WiFi connection, but that may have been coincidence. Since I have switched to Pure Nexus I have had no problem at all. Don't know what the difference is, but I like that my phone works as advertised.
Click to expand...
Click to collapse
If I build up the nerve I might try to flash DU on my phone but I've never been a fan of Pure Nexus. The thing that bothers me is that I used Virgin Mobile which is on the Sprint network for over 10 years. Sometimes I had cheap phones and sometimes I had more expensive ones but I never experienced a problem where I had no Sprint signal anywhere in the city. Yet this 900 dollar phone shows no Sprint signal all over the place. I don't understand why that is. I do see a lot of similar complaints to mine on the official Project Fi support threads. If I hadn't had such great service with Project Fi on my Nexus 6P I would probably be willing to chalk it up to issues with Fi service in my area but that can't be the case.
jhs39 said:
If I build up the nerve I might try to flash DU on my phone but I've never been a fan of Pure Nexus. The thing that bothers me is that I used Virgin Mobile which is on the Sprint network for over 10 years. Sometimes I had cheap phones and sometimes I had more expensive ones but I never experienced a problem where I had no Sprint signal anywhere in the city. Yet this 900 dollar phone shows no Sprint signal all over the place. I don't understand why that is. I do see a lot of similar complaints to mine on the official Project Fi support threads. If I hadn't had such great service with Project Fi on my Nexus 6P I would probably be willing to chalk it up to issues with Fi service in my area but that can't be the case.
Click to expand...
Click to collapse
Did you get your new replacement sim card? Or your new replacement phone? I have hope you can fix it for all of us.
As a side note, I was on a phone with Google Support once for over 90 minutes. This was the first day I got my Pixel XL and the Project FI sim card. Everything worked except voice. Literally data worked. Texting worked. Voice didn't.
So I spent the next 90 minutes on the phone with a very capable lad from Google. We tried everything. Things I didn't even know about.
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In the end, all it took was factory reset. And everything worked.
Occasionally, T-Mob still wouldn't work - once every few months or so, which is easily remedied by manually switching to another carrier.
Here's an app to switch stuff for your FI - https://play.google.com/store/apps/details?id=com.mbmc.fiinfo&hl=en
Give this buggy pos another shot!
nabbed said:
Did you get your new replacement sim card? Or your new replacement phone? I have hope you can fix it for all of us.
As a side note, I was on a phone with Google Support once for over 90 minutes. This was the first day I got my Pixel XL and the Project FI sim card. Everything worked except voice. Literally data worked. Texting worked. Voice didn't.
So I spent the next 90 minutes on the phone with a very capable lad from Google. We tried everything. Things I didn't even know about.
In the end, all it took was factory reset. And everything worked.
Occasionally, T-Mob still wouldn't work - once every few months or so, which is easily remedied by manually switching to another carrier.
Here's an app to switch stuff for your FI - https://play.google.com/store/apps/details?id=com.mbmc.fiinfo&hl=en
Give this buggy pos another shot!
Click to expand...
Click to collapse
My new sim card is coming tomorrow. Since Project Fi worked fine with my other phone I'm left thinking either it doesn't work as well in general with the Pixel XL or there is something wrong with my particular phone. Since I've had this thing for less than a month I'm concerned Google will send me a refurbished phone instead of a new one. I spent a small fortune on this thing and don't want to get stuck with someone else's used phone when I spent that money for a new one. If the sim doesn't fix the problem I'm tempted to just keep the phone and manually switch networks when I need to. That seems to be what a lot of Project Fi customers get stuck doing anyway.
nabbed said:
Did you get your new replacement sim card? Or your new replacement phone? I have hope you can fix it for all of us.
As a side note, I was on a phone with Google Support once for over 90 minutes. This was the first day I got my Pixel XL and the Project FI sim card. Everything worked except voice. Literally data worked. Texting worked. Voice didn't.
So I spent the next 90 minutes on the phone with a very capable lad from Google. We tried everything. Things I didn't even know about.
In the end, all it took was factory reset. And everything worked.
Occasionally, T-Mob still wouldn't work - once every few months or so, which is easily remedied by manually switching to another carrier.
Here's an app to switch stuff for your FI - https://play.google.com/store/apps/details?id=com.mbmc.fiinfo&hl=en
Give this buggy pos another shot!
Click to expand...
Click to collapse
Thanks for the shortcut. I'm using Signal Spy, which seems to have largely the same functionality as other similar apps made for Fi users. It does allow me to manually switch networks if I'm on a bad one and the phone doesn't switch on its own. It also puts an icon on the bar on the top of the phone showing which carrier I'm on, which was mainly what I was curious about on my previous phone. I never had to manually switch networks with Fi on the Nexus so I didn't start using that function until I got the Pixel.
Related
I moved my 5x from Project Fi to Sprint a few days ago and have had terrible signal dropping issues since. Randomly I'll look at my phone and see that I have zero signal bars. I have been running OpenSignal for the past few days and have a 10%/day average time with no signal. Prior to using the 5x on Sprint I was using an HTC One M7 and never had any of these signal drops. I did seem to have a stronger 3G signal on the HTC as well. I have contacted Project Fi to see if the ROM shipped with Fi serviced on the 5x is any different than the stock ROM -- I was told that the only difference between the two is that the Fi version ships with the Project Fi app. I don't know how often I was on 4G in my hometown before, but I have not yet connected to 4G on the 5x yet through Sprint. Any assistance in fixing this issue is welcomed and appreciated, thank you.
Doesn't Fi use both T-Mobile and Sprint towers? You might have had better signal on Fi because of the combination of the networks. Were you using your HTC One M7 on sprint before? The ROM that was shipped with the 5x and 6P were the same across the board as far as I know.
overlord727 said:
Doesn't Fi use both T-Mobile and Sprint towers? You might have had better signal on Fi because of the combination of the networks. Were you using your HTC One M7 on sprint before? The ROM that was shipped with the 5x and 6P were the same across the board as far as I know.
Click to expand...
Click to collapse
while it uses both networks it doesn't connect to both at the same time, it connects to whichever one is available with a decent enough signal. I'm not a fan of the Sprint signal in the Baltimore area so anytime it connects i try to move it to the T-Mobile network instead for better performance.
Also, the only difference between a Project Fi 5X is it comes preloaded with the Project Fi app. Otherwise the stock is the same.
I was using the M7 on Sprint.
metpage said:
while it uses both networks it doesn't connect to both at the same time, it connects to whichever one is available with a decent enough signal. I'm not a fan of the Sprint signal in the Baltimore area so anytime it connects i try to move it to the T-Mobile network instead for better performance.
Also, the only difference between a Project Fi 5X is it comes preloaded with the Project Fi app. Otherwise the stock is the same.
Click to expand...
Click to collapse
A Play Store 5X and Fi 5X both have the Project Fi app installed. The app is just disabled until a Fi SIM card is installed.
LancerEVA06 said:
A Play Store 5X and Fi 5X both have the Project Fi app installed. The app is just disabled until a Fi SIM card is installed.
Click to expand...
Click to collapse
UPDATE: FIXED
All I had to do was a factory reset. Fi must mess with some lower level radio settings because I have the same configuration in the 4636 menu and wireless preferences and LTE magically works now!
Factory reset worked for me too
subzero800 said:
UPDATE: FIXED
All I had to do was a factory reset. Fi must mess with some lower level radio settings because I have the same configuration in the 4636 menu and wireless preferences and LTE magically works now!
Click to expand...
Click to collapse
Thanks for that. I had the same problem and network resets wouldn't solve it but a factory reset did.
I have a 128gb pixel XL with Verizon, which I purchased through verizon as well. Randomly at times just as I'm going to place a call it will start ringing and then disconnect and it will show loss of signal. This has also happened while I was on a call. I'm on the latest firmware as well. Has any body else ran into this issue?
I ran into this last night. I'm a sprint customer with pixel xl ordered from Google. I am on V software. It could just be the fact it's only connected to one 4g band which has low strength in the area we were at during the drop times. Mine hasn't done it since last night might have been in a dead zone
Yes, this has happened many, many times to me. I have a replacement coming that hopefully will take care of it.
Sent from my Pixel XL using Tapatalk
droidiac13 said:
Yes, this has happened many, many times to me. I have a replacement coming that hopefully will take care of it.
Click to expand...
Click to collapse
For me its switching from band 13 to band 4.
I don't have this issue at all on TMO but in my area (Chicago) TMO is exclusively band 4. So this would lend some support to the possibility that this is happening when switching bands as I don't ever switch bands and don't have the issue (3 different Pixel devices that I've used since launch and none have exhibited this behavior).
I never had this issue on my Pixel XL, but then when I switched to the Pixel it would drop every single call I made and take 2-3 minutes to get a signal again. This was using the Verizon SIM card it came with. I then got a different SIM card and while it hasn't dropped a call since, I still notice that randomly throughout the day it loses signal where I have never lost signal before. I then wait 2-3 minutes and all of a sudden, it's back to strong LTE signal.
I'm on the fence about RMA'ing it. Anyone have any thoughts on whether or not this is a software or hardware issue? I don't want to be stuck with this problem.
-Collin-
Any resolution to this yet? I've tried swapping the sim to no avail. Running custom kernel and pure Nexus.
I'm on Project FI and sometimes the phone would switch to T-Mob for no apparent reason, which has extremely bad signal. While USC has over 100 times better signal, the phone for no apparent reason would switch to crap. That usually results in no calls being made at all. One trusty remedy is type in a dialer code to switch to next provider.
jnyce87 said:
I have a 128gb pixel XL with Verizon, which I purchased through verizon as well. Randomly at times just as I'm going to place a call it will start ringing and then disconnect and it will show loss of signal. This has also happened while I was on a call. I'm on the latest firmware as well. Has any body else ran into this issue?
Click to expand...
Click to collapse
I also have the 128GB XL (quite black) from VZW. I had absolutely no issues with it until about 2 weeks ago. That's when I started experiencing this same issue. The signal bar goes clear and i lose service for a few moments. In watching the SIM status, I can see where the status will go from "In service" to "Radio off" to "Out of service" back to "In service." I also took screenshots of it doing this. The weird thing for me is that it only happens when I'm at work (I usually have full bars for reception). VZW seems quite baffled at this issue. They have replaced my phone twice. This 3rd phone is doing the exact same thing the other 2 were. I did a chat session with Google Support, and the 1st level tech I chatted with seemed unaware of the issue. My wife has the same phone (silver), and she hasn't experienced this issue yet at all. We were thinking about bringing her phone to my office to see if hers will display the same symptoms mine does here. Nobody else in my area has any reception issues. It's not a huge inconvenience while I'm at work since I have a desk phone. However, it is rather annoying when I cannot send a text or make/receive a call because my cellular radio is resetting itself constantly.
I couldn't post my screenshots since I have < 10 posts...
My phone is trying to connect to Sprint, I think, @ -90-100 dB. Why doesn't it connect to US Cellular instead where the signal strength is -60-70 dB?
Is there a way to set the phone to prefer US Cellular? Some kind of dialer code or something?
Thanks.
nabbed said:
My phone is trying to connect to Sprint, I think, @ -90-100 dB. Why doesn't it connect to US Cellular instead where the signal strength is -60-70 dB?
Is there a way to set the phone to prefer US Cellular? Some kind of dialer code or something?
Thanks.
Click to expand...
Click to collapse
There isn't a dialer code to jump specifically to US Cellular (that I can find), but there are codes to force jump to the other 2 carriers or the next available carrier, and a few other things: https://productforums.google.com/forum/#!msg/project-fi/IkOy8ZGNyPk/OWWpwxY4AgAJ
I don't know why it wouldn't be using the strongest tower, but sometimes it happens to me when I'm in a new area. I usually toggle Airplane Mode off and on because sometimes it fixes the problem without using the dialer codes.
I've had to reactivate Project Fi at least a few times due to factory resets and new phones. Only 1 time, in the Project Fi phone app, there was an option at the top to "fine tune" the SIM card to get more and better coverage or something. I don't know why I've never seen it again. Maybe search around for that.
I use an app called Fi switch and it can switch you to us cellular. There is a code but I do not know what it is either.
Sent from my Pixel XL using Tapatalk
gonzo237 said:
I use an app called Fi switch and it can switch you to us cellular. There is a code but I do not know what it is either.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
I saw a thread on google that said that the dialer code to force US Cellular was *#*#FIDAN#*#*
nabbed said:
I saw a thread on google that said that the dialer code to force US Cellular was *#*#FIDAN#*#*
Click to expand...
Click to collapse
This worked perfectly for me, and since in my area I don't have USC it put me onto VZW EVDO. LMAO
Guys, Remember Signal strength is not equal to signal quality. On any phone, Be it using fi or not. Serving cell choice is based off a number of factors. SNR/RSRQ coming far before primary carrier RSSI, And further more RSRP.
For instance, I was in down town Tampa the other day. My Pixel XL decided it wanted to land on a far away PCI. Landing me at like a -115 on band 13. However, I was in line of sight with a known verizon cell. Using my LTE test set. I forced a connection to the tower I was physically near and it was completely unusable. Due to near-band interference on band 4. Sure, The primary carrier RSSI was -52, But that doesn't matter. And that's why the phone made the right decision to connect to the cleaner, albeit weaker serving cell.
Hi all, I have Sprint and I get awful reception in my new home. Back in the day, we used to have an option to manually update the PRL file on the phone and it would connect to Verizon or another cell provider. Is there a chance that this option or modification is still available? I guess my question is, do any ROMs offer roam only settings, or is there a way to manually roam. Sprint doesn't seem to care whether I get service or not, so I have to do some manual intervention on this. Any insight would be appreciated.
southernstyle said:
Hi all, I have Sprint and I get awful reception in my new home. Back in the day, we used to have an option to manually update the PRL file on the phone and it would connect to Verizon or another cell provider. Is there a chance that this option or modification is still available? I guess my question is, do any ROMs offer roam only settings, or is there a way to manually roam. Sprint doesn't seem to care whether I get service or not, so I have to do some manual intervention on this. Any insight would be appreciated.
Click to expand...
Click to collapse
There are apps like Signal Spy that are made for Project Fi users to manually switch networks since that service is supposed to pick the strongest signal from among 3 networks used on Fi. But there are a lot more networks listed than the ones Fi uses. If you have roaming enabled on your phone maybe you could switch to a different network manually even though you aren't a Fi customer.
By the way, I'm assuming you have a Pixel XL based on where you posted your question. It's more likely an issue with the phone than Sprint. I was on Sprint for years via Virgin Mobile and 100.00 CDMA only phones were much better at picking up the Sprint signal than my 900.00 Pixel XL is. I'm on Fi where Sprint is one of the carriers and Sprint shows no service all over the city which I know is not the case.
I believe with sim cards now, the prl is automatically updated, at least that is what Verizon told me
jhs39 said:
There are apps like Signal Spy that are made for Project Fi users to manually switch networks since that service is supposed to pick the strongest signal from among 3 networks used on Fi. But there are a lot more networks listed than the ones Fi uses. If you have roaming enabled on your phone maybe you could switch to a different network manually even though you aren't a Fi customer.
By the way, I'm assuming you have a Pixel XL based on where you posted your question. It's more likely an issue with the phone than Sprint. I was on Sprint for years via Virgin Mobile and 100.00 CDMA only phones were much better at picking up the Sprint signal than my 900.00 Pixel XL is. I'm on Fi where Sprint is one of the carriers and Sprint shows no service all over the city which I know is not the case.
Click to expand...
Click to collapse
Thank you for the info. I'm on the Pixel XL, but my gf has the same problem on an S7 edge. I put in my project fi Sim to see if t mobile was any better, but both seem to be weak at my house. I'll give the app a try. Thanks again
chapelfreak said:
I believe with sim cards now, the prl is automatically updated, at least that is what Verizon told me
Click to expand...
Click to collapse
I had a feeling that was the case. I wish there was a way to modify the SIM card. Thanks for verifying that, it must be easier for them to keep us from editing the files.
chapelfreak said:
I believe with sim cards now, the prl is automatically updated, at least that is what Verizon told me
Click to expand...
Click to collapse
Verizon works that way, but this is one of the areas where Verizon and Sprint are different in how they implemented 4G LTE. Another example is that customers can switch sim cards between 4G LTE phones on Verizon, while you have to follow Sprint's procedure to switch service between LTE phones.
southernstyle said:
Hi all, I have Sprint and I get awful reception in my new home. Back in the day, we used to have an option to manually update the PRL file on the phone and it would connect to Verizon or another cell provider. Is there a chance that this option or modification is still available?
Click to expand...
Click to collapse
I haven't used Sprint, and I also haven't tried to pull a PRL off this phone, yet this is what Sprint's website returns.
https://support.sprint.com/support/...pixel |All&question_box=update prl pixel |All
alluringreality said:
Verizon works that way, but this is one of the areas where Verizon and Sprint are different in how they implemented 4G LTE. Another example is that customers can switch sim cards between 4G LTE phones on Verizon, while you have to follow Sprint's procedure to switch service between LTE phones.
I haven't used Sprint, and I also haven't tried to pull a PRL off this phone, yet this is what Sprint's website returns.
https://support.sprint.com/support/...pixel |All&question_box=update prl pixel |All
Click to expand...
Click to collapse
I've never used sprint because they always roam off Verizon where I live. The nearest native coverage is about 25 miles from where I live. That's good to know.
Sometimes if you aren't stuck with a contract it's a matter of finding who has the best network near you. I was on Sprint via Virgin Mobile for over 10 years and the network was great everywhere I went. Unfortunately Virgin Mobile won't let you bring your own phone so when I got a Nexus I switched to AT&T via Cricket. I couldn't get any phone reception at all in whole rooms in my apartment. It was brutal. After months of putting up with that I switched to Project Fi. I get good reception in my apartment with both Sprint and T-Mobile, although my Nexus 6P preferred T-Mobile and for some reason the Pixel XL prefers Sprint. Sometimes I have to manually switch to T-Mobile because Sprint reception is much spottier than it should be and Fi doesn't always switch on its own.
It's HD1907 T-MOBILE. What I need is HD1905. He sent me the wrong one.
I only realized a few hours ago I had no mobile data. I had got calls and texts to work this morning.
After spending 45 minutes on the phone with AT&T they concluded my phone is not recognized as LTE compatible. WTF? It's not even connecting to 3g.lb
I've been buying unlocked phones for years. My last phone was OP5T. I've never experienced anything like this.
I'll probably take it to the corporate store tomorrow but doubt it'll help. Has anyone had problems with AT&T and this phone?
I'm just putting it out there, hoping somebody has an idea...
AT&T worked for me, excellent data speeds, and great signal. But at times it would go from 4 bars to absolutely no signal or data, and lots of dropped calls. After that I went to Verizon, not as good of signal, slower data, but no dropped phone calls or mysterious total loss of signal in an area where it should have been 4 bars.
Droid_Nut said:
AT&T worked for me, excellent data speeds, and great signal. But at times it would go from 4 bars to absolutely no signal or data, and lots of dropped calls. After that I went to Verizon, not as good of signal, slower data, but no dropped phone calls or mysterious total loss of signal in an area where it should have been 4 bars.
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I'll bet if you look in the settings your model is HD1905 or the global model, not sure the number.
Actually if you could take a look for me and post back here that'd be good. It most likely won't make a difference but I'm curious.
KLit75 said:
I'll bet if you look in the settings your model is HD1905 or the global model, not sure the number.
Actually if you could take a look for me and post back here that'd be good. It most likely won't make a difference but I'm curious.
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Yes I have the HD1905, but you can totally forget about vowifi with any provider except for T-Mobile. I tried them all, I even had a tech from VZW work diligently to try and get vowifi working. I told him to try and add my IMEI to the approved list, and that did not work either. As far as AT&T, they did not give me the time of day, they just told me I needed and AT&T device, period.
Droid_Nut said:
Yes I have the HD1905, but you can totally forget about vowifi with any provider except for T-Mobile. I tried them all, I even had a tech from VZW work diligently to try and get vowifi working. I told him to try and add my IMEI to the approved list, and that did not work either. As far as AT&T, they did not give me the time of day, they just told me I needed and AT&T device, period.
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You mean Verizon when you say VZW?
I'm just confused as to how he would be able to add it to the list of approved devices.
Anyway it's BS. If the carrier supports the phone, and the phone is capable of VOLT!/WIFI CALLING, it should work.
KLit75 said:
You mean Verizon when you say VZW?
I'm just confused as to how he would be able to add it to the list of approved devices.
Anyway it's BS. If the carrier supports the phone, and the phone is capable of VOLT!/WIFI CALLING, it should work.
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Yes Verizon. I have heard hear many times on this site, that phones are blocked from wifi calling by the IMEI, I or they could be wrong.
Vowifi works on the unlocked Pixel, but are they going to butt heads with Google? Volte works fine, I got a network extender, and I can use google voice to make calls over wifi if I really need to.
If vowifi is a must, get an approved phone, that is all you can do.
Droid_Nut said:
AT&T worked for me, excellent data speeds, and great signal. But at times it would go from 4 bars to absolutely no signal or data, and lots of dropped calls. After that I went to Verizon, not as good of signal, slower data, but no dropped phone calls or mysterious total loss of signal in an area where it should have been 4 bars.
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Click to collapse
I worked at AT&T until a few months ago. I can tell you confidently that their tech support is a bunch of dummies. Employees have their own tech support line to call and that one is just as bad. They would routinely tell customers they needed to go to a store to have something done. Then they'd get to the store to find out we literally cannot do that at the store. Stuff like that was super common. One of them even bet me $1,000 that iPhones DON'T reboot when they update, which we all know is all the way wrong.
I halfway think support tells people that stuff on purpose to try to get them to buy something from AT&T. God, I could rant about that place for hours lol
redemptionx11 said:
I worked at AT&T until a few months ago. I can tell you confidently that their tech support is a bunch of dummies. Employees have their own tech support line to call and that one is just as bad. They would routinely tell customers they needed to go to a store to have something done. Then they'd get to the store to find out we literally cannot do that at the store. Stuff like that was super common. One of them even bet me $1,000 that iPhones DON'T reboot when they update, which we all know is all the way wrong.
I halfway think support tells people that stuff on purpose to try to get them to buy something from AT&T. God, I could rant about that place for hours lol
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Maybe you can answer this for me. Just because a T-MOBILE locked phone is able to make calls and texts on AT&T, does that automatically mean it should be able to connect to mobile data?
I was able to get it to make calls after a refresh signal was sent out, but it could not connect to mobile data . My sim is fine. I even popped it my son's Pixel 3a and LTE started immediately.
The seller is saying the fact that it was able to make calls means it is able to connect to mobile data. And I should take it to AT&T before returning it. I don't think he's scamming. He says he has the same phone on AT&T. And he's sold Hundreds of them. That kinda checks out based on reviews and some of those people do report it works with AT&T.
These phones are hd1907 T-Mobile but supposedly OnePlus unlocks them before sending them out to some sellers. I sort of believe the guy but is it true? If it were locked to T-Mobile could I get it to make phone calls?
Obviously I'm not talking about a hack. Because I thought locked was locked. Is it possible for a locked T-Mobile phone to make calls on the AT&T network?
Also I got AT&T to make it work but once I removed the sim/reinsert it, the thing displays weird behavior. Wifi goes in and out. It forgets the apn settings that were set prior.
redemptionx11 said:
I worked at AT&T until a few months ago. I can tell you confidently that their tech support is a bunch of dummies. Employees have their own tech support line to call and that one is just as bad. They would routinely tell customers they needed to go to a store to have something done. Then they'd get to the store to find out we literally cannot do that at the store. Stuff like that was super common. One of them even bet me $1,000 that iPhones DON'T reboot when they update, which we all know is all the way wrong.
I halfway think support tells people that stuff on purpose to try to get them to buy something from AT&T. God, I could rant about that place for hours lol
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Click to collapse
I agree, ATT was the most horrible experience I ever had. Tracfone may have even had a better customer support.
Verizon CDMA service may be antiquated, but their customer service and tech support is 2nd to none.
KLit75 said:
Maybe you can answer this for me. Just because a T-MOBILE locked phone is able to make calls and texts on AT&T, does that automatically mean it should be able to connect to mobile data?
I was able to get it to make calls after a refresh signal was sent out, but it could not connect to mobile data . My sim is fine. I even popped it my son's Pixel 3a and LTE started immediately.
The seller is saying the fact that it was able to make calls means it is able to connect to mobile data. And I should take it to AT&T before returning it. I don't think he's scamming. He says he has the same phone on AT&T. And he's sold Hundreds of them. That kinda checks out based on reviews and some of those people do report it works with AT&T.
These phones are hd1907 T-Mobile but supposedly OnePlus unlocks them before sending them out to some sellers. I sort of believe the guy but is it true? If it were locked to T-Mobile could I get it to make phone calls?
Obviously I'm not talking about a hack. Because I thought locked was locked. Is it possible for a locked T-Mobile phone to make calls on the AT&T network?
Also I got AT&T to make it work but once I removed the sim/reinsert it, the thing displays weird behavior. Wifi goes in and out. It forgets the apn settings that were set prior.
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It should have no trouble using data BUT you'll have to change the phone's APN settings to match your carrier before you can. You can google it and find them. It's not hard at all to change. Somewhere under the "network" settings.
Someone correct me if I'm wrong, but as I've understood it the phone will keep trying to access the previous carrier's data network, which is why you didn't have data. But as said above the APN settings should fix that.
redemptionx11 said:
It should have no trouble using data BUT you'll have to change the phone's APN settings to match your carrier before you can. You can google it and find them. It's not hard at all to change. Somewhere under the "network" settings.
Someone correct me if I'm wrong, but as I've understood it the phone will keep trying to access the previous carrier's data network, which is why you didn't have data. But as said above the APN settings should fix that.
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If I told you the whole story, which started on Friday morning and in the end involved 7 AT&T employees, 6 on the phone and 1 in the store, it'd probably be removed because it's spam. Too long of a story.
But in the end it didn't get to connect to mobile data..at least not consistently. I took it to the store. The guy removed the Sim reset it, turned it off and boom! - LTE, calls and texts. His theory was it takes a little while for it to unlock and get set so when I tried it the other night it wasn't working.
I was happy because it literally took 5 minutes. I ran some errands and was out for like another 2 hours. Everything was working. Some point between the store and my driveway, the signal was gone. I never got it back. Of course I tried reset, remove Sim, reboot, change apn settings.
I called AT&T... the first woman didn't even know what CDMA and GSM was. I politely got her to transfer me to the guy who 'knows his stuff'. He got it to make calls again, but in the end concluded this device can't work on this network. I didn't wanna argue anymore. He had a BS answer for everything including 'If it doesn't work, why DID it work just a half hour ago?'
He said I could try getting a new sim. They have no idea. My son's sim won't work on this phone but pop it in my old phone and it works. And my sim works in his phone. It's not the sim. I know it.
KLit75 said:
It's HD1907 T-MOBILE. What I need is HD1905. He sent me the wrong one.
I only realized a few hours ago I had no mobile data. I had got calls and texts to work this morning.
After spending 45 minutes on the phone with AT&T they concluded my phone is not recognized as LTE compatible. WTF? It's not even connecting to 3g.lb
I've been buying unlocked phones for years. My last phone was OP5T. I've never experienced anything like this.
I'll probably take it to the corporate store tomorrow but doubt it'll help. Has anyone had problems with AT&T and this phone?
I'm just putting it out there, hoping somebody has an idea...
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That's strange as they both litterly have the same bands besides 71 that 1907 has
This is att bands and oneplus bands
If u haven't tryed I would recommend using the failed to go to your settings and toggle around there all bit make sure it's set for north america
rob420p said:
That's strange as they both litterly have the same bands besides 71 that 1907 has
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I took it back to AT&T yesterday. There was someone in front of me so I sat down, removed the sim from my working phone, popped it in the op7t... instant lte, calls & texts. The same thing happened the day before I went to at&t. It worked perfectly well there in the store and even 2 towns away but not m my neighborhood which DOES connect to LTE, has for years on every phone we've had.
The tech (if you can really call him that) updated the sim. That got it done. I've had a working phone for 24 hours. BUT no LTE. It only connects to H+.
I haven't had time to call or go back to the store, but I'm hoping it's an easy fix. This has been the weirdest week I've ever had dealing with a phone. I've learned that AT&T doesn't know what they're doing. I still can't believe I needed to explain what GSM and CDMA was to one of the people on the call.
I'm gonna try a few things tonight after work.
KLit75 said:
I took it back to AT&T yesterday. There was someone in front of me so I sat down, removed the sim from my working phone, popped it in the op7t... instant lte, calls & texts. The same thing happened the day before I went to at&t. It worked perfectly well there in the store and even 2 towns away but not m my neighborhood which DOES connect to LTE, has for years on every phone we've had.
The tech (if you can really call him that) updated the sim. That got it done. I've had a working phone for 24 hours. BUT no LTE. It only connects to H+.
I haven't had time to call or go back to the store, but I'm hoping it's an easy fix. This has been the weirdest week I've ever had dealing with a phone. I've learned that AT&T doesn't know what they're doing. I still can't believe I needed to explain what GSM and CDMA was to one of the people on the call.
I'm gonna try a few things tonight after work.
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Click to collapse
That is strange and pethetic the att peaple.dont know what they are doing.if I have time later I'll try to research she if anything comes out
rob420p said:
This is att bands and oneplus bands
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Thanks for sharing, but I've never really needed to mess around with the settings as far as mobile data goes. It either works out of the box, or at most I'll need to put the apn in manually on some custom roms, but even that's rare.
How does the info you provided apply to my problem. I know the phone can connect to lte. It was connecting briefly on Monday afternoon and while I was at At&T yesterday, it connected before they updated the sim.
Is there something I can do with this? It's a sincere question. I'm not sure if I can apply it somehow. Thanks
KLit75 said:
Thanks for sharing, but I've never really needed to mess around with the settings as far as mobile data goes. It either works out of the box, or at most I'll need to put the apn in manually on some custom roms, but even that's rare.
How does the info you provided apply to my problem. I know the phone can connect to lte. It was connecting briefly on Monday afternoon and while I was at At&T yesterday, it connected before they updated the sim.
Is there something I can do with this? It's a sincere question. I'm not sure if I can apply it somehow. Thanks
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I think his point was to show that the OP7T does in fact work on all AT&T bands. Normally you don't need to do anything with this if the SIM is provisioned correctly.
What are the chances that you are on the edge of the local AT&T LTE signal so it drops to H+ because that's a stronger connection? At the AT&T store the LTE signal is stronger so the phone is favoring that one. Some phones are more sensitive to signals than others (or more aggressive at switching to a stronger band).
Try using a program like "LTE Discovery" and see what bands you actually are connecting to. It can also let you know what is going on in your area with tower location.
Lost Dog said:
I think his point was to show that the OP7T does in fact work on all AT&T bands. Normally you don't need to do anything with this if the SIM is provisioned correctly.
What are the chances that you are on the edge of the local AT&T LTE signal so it drops to H+ because that's a stronger connection? At the AT&T store the LTE signal is stronger so the phone is favoring that one. Some phones are more sensitive to signals than others (or more aggressive at switching to a stronger band).
Try using a program like "LTE Discovery" and see what bands you actually are connecting to. It can also let you know what is going on in your area with tower location.
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I'll try that. Thanks.
That's what I said but the guy at the store said it's really not a stronger signal at the store. Plus I know I can get LTE at my house and in the store because all our other phones connect, even this one, briefly at the at&t store.
The seller have me a code to input into the dialer but I'm waiting for tomorrow to put it in. It's my day off. If something goes wrong it won't be a huge deal. I will look into what you sent at some point though.
Droid_Nut said:
Yes I have the HD1905, but you can totally forget about vowifi with any provider except for T-Mobile. I tried them all, I even had a tech from VZW work diligently to try and get vowifi working. I told him to try and add my IMEI to the approved list, and that did not work either. As far as AT&T, they did not give me the time of day, they just told me I needed and AT&T device, period.
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Your posts are bouncing between VoLTE & VoWiFi.
LTE bands and VoLTE work fine on Verizon's network.
Verizon allows VoWiFi on the OP 8's that they sell. They will not activate VoWiFi on the OP 7 series, the claim is that the phone did not go through their security testing. IIRC VZW doesn't allow VoWiFi on any outside phone.