Is my phone Hard Bricked? - Nexus 5X Q&A, Help & Troubleshooting

So, today I was texting in facebook messenger, suddenly my phone hanged out and rebooted automatically. From then it is not passing the Google logo. Fastboot mode is accessible, recovery isnt accessible. Whenever I choose recovery, it just bootloops on the google logo. I tried flashing a factory image fully, but no luck. Its still the same.
Can anyone help?
P.s.. I was on Android O Beta..

Joyarup said:
So, today I was texting in facebook messenger, suddenly my phone hanged out and rebooted automatically. From then it is not passing the Google logo. Fastboot mode is accessible, recovery isnt accessible. Whenever I choose recovery, it just bootloops on the google logo. I tried flashing a factory image fully, but no luck. Its still the same.
Can anyone help?
P.s.. I was on Android O Beta..
Click to expand...
Click to collapse
You have got hit with the biggest feature of Nexus 5X. It's called Bootloop.

indian84 said:
You have got hit with the biggest feature of Nexus 5X. It's called Bootloop.
Click to expand...
Click to collapse
No ways other than the service center could fix it?

Joyarup said:
No ways other than the service center could fix it?
Click to expand...
Click to collapse
Search around XDA and you will be able find some ways to recover the phone. But sure how long will it last.

Related

Stuck on Boot

Im in big trouble right now...
I had installed the StockPlusRom, and for some reason servers went down, so i decided to do a fresh start, boot into CMW and instead of wiping, and also format everything, after that, it obviosly broke everything, after that i tried sideloading (via CMW) 2 different OTA updates, with success, but they get stuck at boot logo (logo freeze), so i tried the StockPlusRom again, and with that option, i only get a black screen...
Is there a way to fix this screwed up ouya?
thanks
nevermind i already fixed it
tanquef said:
nevermind i already fixed it
Click to expand...
Click to collapse
how ? I got the same problem
Gomnom said:
how ? I got the same problem
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Click to collapse
Make sure to clear cache and dalvik. Not doing it can cause it to stay on the boot screen.
When it ends the install it will ask you if you want to keep recovery, I choose no... And tried to boot, but still gave me the freezing logo, but next time I tried I boot Into the original recovery, I installed from there the last version and it worked.

Nexus 5X stuck at Google Screen. Won't boot stock recovery.

I was just using my phone like normal today opening up the transit app at the bus stop and it randomly froze and restarted. After that, it only shows the initial Google screen and just keeps bootlooping, but never even gets to the part where the OS is loading (with the google animation). It was just on stock 6.0.1, MTC20K I think. Was not rooted. Bootloader was/is unlocked. Secure boot was/is enabled. It won't even go into stock recovery (when I select recovery it immediately goes back to the Google screen and continues as if I had never selected recovery). I have tried manually flashing each piece of the latest factory 7.0.0 build (NRD90S), but even though fastboot says everything was successful, nothing seems to have changed. Any ideas on how to fix this?
Same thing just happened to me. I have no root or anything but it will not boot the OS. I hope there is a fix for the problem because I really want to use the phone.
Same thing just happened to me.
Click to expand...
Click to collapse
No recovery for you either?
What was the latest Build you had when it was working fine?
To get into the recovery plug the phone into your computer. Go into fastboot (vol down + power) and select the power off option. When it turns off or goes to the charging screen, hold volume up + power to boot to download mode. Once in download mode, turn the phone off by holding vol down + power, then go back into fastboot and you should be able to now access recovery mode. This is what I did, and then flashed back to 6.0.1 and it runs fine now. No Idea why going into download mode allows you to then access recovery and get one clean boot, but it does
Druas said:
I was just using my phone like normal today opening up the transit app at the bus stop and it randomly froze and restarted. After that, it only shows the initial Google screen and just keeps bootlooping, but never even gets to the part where the OS is loading (with the google animation). It was just on stock 6.0.1, MTC20K I think. Was not rooted. Bootloader was/is unlocked. Secure boot was/is enabled. It won't even go into stock recovery (when I select recovery it immediately goes back to the Google screen and continues as if I had never selected recovery). I have tried manually flashing each piece of the latest factory 7.0.0 build (NRD90S), but even though fastboot says everything was successful, nothing seems to have changed. Any ideas on how to fix this?
Click to expand...
Click to collapse
Had the same thing happen - Now typing to you from my warranty replacement. Only option.
blackpaw78 said:
To get into the recovery plug the phone into your computer. Go into fastboot (vol down + power) and select the power off option. When it turns off or goes to the charging screen, hold volume up + power to boot to download mode. Once in download mode, turn the phone off by holding vol down + power, then go back into fastboot and you should be able to now access recovery mode. This is what I did, and then flashed back to 6.0.1 and it runs fine now. No Idea why going into download mode allows you to then access recovery and get one clean boot, but it does
Click to expand...
Click to collapse
Surprisingly, this worked. I forgot about download mode being an option. I also am not sure why this worked.
Edit: The phone boots, but is still randomly rebooting rather often. Not sure why, as everything was wiped and it should have been a fresh install of everything.
Another Edit: Back to boot looping/not getting to the Android loading screen. I didn't do anything other than let it download my apps. Maybe it is a hardware problem after all because it did successfully boot into Android a couple times.
This seems to be a common problem which I have, too. Looks like a whole series of devices had these issues. Currently LG is unable to repair my device because auf missing spare parts they say. So after effortless 3 weeks they will send my unrepaired device back to me with a letter for my dealer to get back my money.
Nice quality and service, LG - NOT!
Janny82 said:
This seems to be a common problem which I have, too. Looks like a whole series of devices had these issues. Currently LG is unable to repair my device because auf missing spare parts they say. So after effortless 3 weeks they will send my unrepaired device back to me with a letter for my dealer to get back my money.
Nice quality and service, LG - NOT!
Click to expand...
Click to collapse
That is actually pretty good outcome. Pixel phone is coming out soon.
Just had this happen today. Streaming music over Bluetooth and using another app, then tried switching tracks in Google Play Music and the app froze. Phone was unresponsive with app on the screen, then screen went off and wouldn't power on.
I finally got it on by holding down power for 30 seconds, but kept boot-looping to Google boot screen. I was able to get into fastboot mode and wipe everything and install the factory image. Still doing the same thing!
Just got off phone with Google. Told the rep everything I had tried and she is working on a replacement order. Supposed to call me back after chatting with higher level support. I wish they would just send me a new Pixel phone, or the 6P at least!
Ive had the same issue, where I just couldnt get passed the Google screen, the only solution for me to get back on to my phone was to let it happen until the battery died. After i let the battery die i turned it back on normally and connected it to my charger, it hasnt turned off since but im sure it will sooner or later
Edit: Issue is still happening but the only way for me to turn it back on is because the battery dies
This just happened to my and my wifes phones...all within a week of each other. I sent my wife's in about a week and a half ago to LG for warranty service. I am hoping that they are able to fix it...it is still in the 'repair' phase. I am trying to decide whether or not I want to send my phone in (which just died yesterday) before or after LG figures out what is going on with my wifes. In both cases, the phones were running fine and just shut down by themselves. The battery was not dead. Each time, the phone will boot to the Google screen, but then immediate shut down. I can get in to recovery and do actions within there, so I do not believe it to be a battery issue. However, as soon as you attempt to boot the phone, it will die.
Were you guys using stock setups or custom ones?
Sent from my Nexus 5X using Tapatalk
Its a 'known' issue. Google has confirmed there is an issue. Only solution appears to be a warranty replacement.
https://productforums.google.com/forum/#!topic/nexus/r29mtzLFS0g;context-place=topicsearchin/nexus/nexus$205x$20bootloop
---------- Post added at 10:22 AM ---------- Previous post was at 10:21 AM ----------
Psychofrantics said:
Were you guys using stock setups or custom ones?
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
on both phones, bone stock. Only difference was I was running the beta before getting the stock OTA and my wife's was full stock and received the stock OTA.
I'm having the exact same problem here. Running Android 6.0.1, rooted. Phone suddenly turned off and won't start past the "Google" screen, except for once when it booted fully then immediately shut down, and three times when it loaded the boot animation and shut down. Bootloader is unlocked and TWRP recovery is installed. I can access fastboot but not recovery. I've tried the suggestion of booting into download mode then recovery again, but that didn't work. I have NOT tried updating to Android 7 yet, so this isn't the same boot loop issue faced by some other users. I don't want to try flashing stock yet and lose my data because I have a ton of Tasker profiles and tasks that I haven't backed up in months and I don't want to risk losing them! Serves me right...
Any suggestions?
Same HERE !!!!
the samed for me, and still now i can't light it up
sagshar said:
I'm having the exact same problem here. Running Android 6.0.1, rooted. Phone suddenly turned off and won't start past the "Google" screen, except for once when it booted fully then immediately shut down, and three times when it loaded the boot animation and shut down. Bootloader is unlocked and TWRP recovery is installed. I can access fastboot but not recovery. I've tried the suggestion of booting into download mode then recovery again, but that didn't work. I have NOT tried updating to Android 7 yet, so this isn't the same boot loop issue faced by some other users. I don't want to try flashing stock yet and lose my data because I have a ton of Tasker profiles and tasks that I haven't backed up in months and I don't want to risk losing them! Serves me right...
Any suggestions?
Click to expand...
Click to collapse
In my opinion your EMMC probably died, but you can try reflashing factory images to see if it is some other problem.
I would only try LGUP as a last resort because it will set Allow OEM unlocking to false and lock your bootloader, making further experimentation difficult.
BTW IMO the Android 7 bootloop probably isn't related to Android 7. I think they are just saying hardware problem (EMMC failure) that happens to show up more frequently when you have large updates of OS.
The way Google worded it, it made it seem like Android 7 is killing some hardware because of some incompatibility with just some isolated hardware builds.
I would suggest you let it keep booting and flash some factory images and sometimes EMMC will come back briefly and boot. If it does, immediately backup as much as you can before doing anything else.
Same deal for me and they are sending a replacement. This is a MAJOR blackeye!
Is your phone under warranty then? I am having the same problem as everyone on here. I've tried everything. I bought the phone just over a year ago though, so am a little concerned Google will turn around and tell me it's not their problem... Even though this is clearly a fault!

Non-rooted bootloop problem

Just today, out of nowhere my phone restarted itself and got stuck in a bootloop. I tried to boot into recovery mode, but that wouldn't work either. Every now and then when I tried to go to recovery mode it would say "no command." Now the phone wont turn on at all. I am not rooted, so just running stock Nougat. Does anyone have any advice or links to tutorials that I can use?
Thanks in advance.
wobbies said:
Just today, out of nowhere my phone restarted itself and got stuck in a bootloop. I tried to boot into recovery mode, but that wouldn't work either. Every now and then when I tried to go to recovery mode it would say "no command." Now the phone wont turn on at all. I am not rooted, so just running stock Nougat. Does anyone have any advice or links to tutorials that I can use?
Thanks in advance.
Click to expand...
Click to collapse
Sadly you're facing the bootloop of death which renders the device completely useless, no tutorial is gonna work for you to be able to fix it. You should send it to Google or LG if it's still under warranty to get a replacement.
Unfortunately sounds like an hardware issue, no tutorial can fix it.
wobbies said:
Just today, out of nowhere my phone restarted itself and got stuck in a bootloop. I tried to boot into recovery mode, but that wouldn't work either. Every now and then when I tried to go to recovery mode it would say "no command." Now the phone wont turn on at all. I am not rooted, so just running stock Nougat. Does anyone have any advice or links to tutorials that I can use?
Thanks in advance.
Click to expand...
Click to collapse
Did you press and hold the "Power" and "Volume Up" Button after that "no command"? Then just release the Volume Up Button to access Stock Recovery.
I haven't. I'll give that a try assuming I can even get it to that point again haha.
I have the same problem, and now its completely die

It is a sign of bootloop?

Hi,
When i use my 5x for a hour or so, then try to reboot it, it stucks at the google logo. When i restarted with the physical button, its usually starts, but not always. There was a time when i couldn't make it work for at least 30minute, then i waited a hour and it started finally.
Every time when i stucked at google logo, i'm able to get to twrp. Tried with stock rom, locked bootloader, stock recovery too, but its same. When i use it for a long time and its get hot, its stucks at google logo when restarting.
But it never restarted automatically. I can use it for 10hours if i want, just if i restart it, its stucks.
Is it because faulty motherboard or what do you think?
Because it dont stuck forever, and i can access recovery mode.
That's probably some random issue, the BLOD happens like this:
You do your stuff on the N5X,
everything freezes for several seconds,
phone restarts itself and doesn't get past google logo,
can't access recovery, however you can access bootloader, which is very laggy,
starting up again is nearly impossible, you can hold the button for an hour and the phone won't even get to the google logo.
ZLevente said:
Hi,
When i use my 5x for a hour or so, then try to reboot it, it stucks at the google logo. When i restarted with the physical button, its usually starts, but not always. There was a time when i couldn't make it work for at least 30minute, then i waited a hour and it started finally.
Every time when i stucked at google logo, i'm able to get to twrp. Tried with stock rom, locked bootloader, stock recovery too, but its same. When i use it for a long time and its get hot, its stucks at google logo when restarting.
But it never restarted automatically. I can use it for 10hours if i want, just if i restart it, its stucks.
Is it because faulty motherboard or what do you think?
Because it dont stuck forever, and i can access recovery mode.
Click to expand...
Click to collapse
I had the same issue when I flashed the newest bootloader version (bhz31b). Issue resolved when I reverted to bhz31a.
Wakamatsu said:
I had the same issue when I flashed the newest bootloader version (bhz31b). Issue resolved when I reverted to bhz31a.
Click to expand...
Click to collapse
Thanks, i'll try bhz31a thanks
(I'll write in some days if it worked or not)
Wakamatsu said:
I had the same issue when I flashed the newest bootloader version (bhz31b). Issue resolved when I reverted to bhz31a.
Click to expand...
Click to collapse
Which bootloader is bhz31a? I tried the bootloop fixes, none worked. Only have access to bootloader, no recovery.
edit: i see bullhead-opm1.171019.011-factory-3be6fd1 has the bhz31a bootloader. I tried this, with no luck on my end. Even with the 4core modified recovery/boot. I must have one of the unfixable BLOD.
I tried that bootloader too, same
My phone can boot, just sometimes it's stucks at google logo, but i can access recovery every time, even if it's stucked at google logo.
Usually every 2. reboot stucks.

Galaxy A50 Stuck on Boot

here's what happened, the phone started freezing and restarting every 5 mins, I uninstalled some apps thinking that's what's causing it, I used it for around 10 minutes and it was fine, installed the latest security patch update, restarted and everything looked fine.
plugged it in, saw it had restarted again and it was stuck on the Samsung Galaxy A50 secured by Knox screen,
rn: I can't enter recovery mode, (the phone won't shut down and releasing the volume down and holding volume up thing doesn't work)
I can only enter download mode, Connected to Odin, flashed the latest firmware and it passed successfully, but still it gets stuck and won't boot.
any ideas?:crying:
anyone?
SallyTheDevil said:
anyone?
Click to expand...
Click to collapse
What firmware you.flashed??Stock firmware??Stuck at samsung screen?
muhamet said:
What firmware you.flashed??Stock firmware??Stuck at samsung screen?
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Click to collapse
yh I flashed the latest stock firmware,
n it's stuck there, like in th screenshot
SallyTheDevil said:
yh I flashed the latest stock firmware,
n it's stuck there, like in th screenshot
Click to expand...
Click to collapse
Force restart,press volume up and power button same time
muhamet said:
Force restart,press volume up and power button same time
Click to expand...
Click to collapse
Volume up and power doesn't do anything
Volume down + power restarts the phone but it comes to the same samsung black screen
Are you sure you flashed correct firmware? Tried to factory reset in recovery? Full Wipe and then flash the firmware?
You can also try 'adb logcat' to see what the error is if adb is available..
k3lcior said:
Are you sure you flashed correct firmware? Tried to factory reset in recovery? Full Wipe and then flash the firmware?
You can also try 'adb logcat' to see what the error is if adb is available..
Click to expand...
Click to collapse
I can't enter recovery mode
Volume down + power restarts but I did try to go to recovery by releasing volume down and pushing volume up the second screen goes black but it's not working
I can only enter download mode when it's connected to pc with odin running
Could it be a hard drive problem?
And I'm pretty sure i got the right firmware
Tbh not sure i got my A50 just recently, didn't even flash anything yet. Is you phone detected when you type "adb devices" in windows cmd?

			
				
k3lcior said:
Tbh not sure i got my A50 just recently, didn't even flash anything yet. Is you phone detected when you type "adb devices" in windows cmd?
Click to expand...
Click to collapse
tried it, it doesn't recognize the phone.
is there anyway to figure out if it's a hardware issue?
cuz I've heard it's a somewhat common problem in the A50 for the hard drive/storage to go corrupt.
SallyTheDevil said:
is there anyway to figure out if it's a hardware issue?
cuz I've heard it's a somewhat common problem in the A50 for the hard drive/storage to go corrupt.
Click to expand...
Click to collapse
Connect the phone to pc,press same time volume up and down.You will boot on download mode.Then flash firmware
SallyTheDevil said:
here's what happened, the phone started freezing and restarting every 5 mins, I uninstalled some apps thinking that's what's causing it, I used it for around 10 minutes and it was fine, installed the latest security patch update, restarted and everything looked fine.
plugged it in, saw it had restarted again and it was stuck on the Samsung Galaxy A50 secured by Knox screen,
rn: I can't enter recovery mode, (the phone won't shut down and releasing the volume down and holding volume up thing doesn't work)
I can only enter download mode, Connected to Odin, flashed the latest firmware and it passed successfully, but still it gets stuck and won't boot.
any ideas?:crying:
Click to expand...
Click to collapse
I am having a very similar problem to yours, so I will follow this thread. I was using my phone two days ago and it simply turned itself off and since then I am stuck in the logo screen. When the phone is loading I have no indication whatsoever of the battery percentage at all. I still can access option and factory reset and wipe cache (unlike you, apparently - but it does nothing for me). This simply does not help. I end up back at the logo Samsung Galaxy A50 screen. I have downloaded two different firmware... android 9 and 10 from Samsung mobile, and have used Odin to flash it. The process goes through ok and without errors. I get the pass message and the message that the phone is being updated. Then it is time for the logo screen again and form then on the phone simply does not start. I am lost. Can anyone help?
muhamet said:
Connect the phone to pc,press same time volume up and down.You will boot on download mode.Then flash firmware
Click to expand...
Click to collapse
done that already, it flashes the firmware successfully but still won't boot, it just gets stuck at the same screen.
JulianaO said:
I am having a very similar problem to yours, so I will follow this thread. I was using my phone two days ago and it simply turned itself off and since then I am stuck in the logo screen. When the phone is loading I have no indication whatsoever of the battery percentage at all. I still can access option and factory reset and wipe cache (unlike you, apparently - but it does nothing for me). This simply does not help. I end up back at the logo Samsung Galaxy A50 screen. I have downloaded two different firmware... android 9 and 10 from Samsung mobile, and have used Odin to flash it. The process goes through ok and without errors. I get the pass message and the message that the phone is being updated. Then it is time for the logo screen again and form then on the phone simply does not start. I am lost. Can anyone help?
Click to expand...
Click to collapse
hey there.
apart from the factory reset thing it seems like we have quite the same problem,
at this point I'm afraid it might be hardware thing
SallyTheDevil said:
hey there.
apart from the factory reset thing it seems like we have quite the same problem,
at this point I'm afraid it might be hardware thing
Click to expand...
Click to collapse
You know... I am not really sure. The only different thing I did was to accept to instal a new firmware one or two days prior. I am inclined to think that was it. Anyway... I tried to flash Android 10... Android 9 (both via Odin) and did not work. The support team instructed me to do the hard reset a couple of times ... and wipe cache and nothing. Today I sent my phone to Samsung assistance since it is still under the guarantee because that is what they thought I should do. I'll keep you posted. Hope you can get yours fixed soon.
JulianaO said:
You know... I am not really sure. The only different thing I did was to accept to instal a new firmware one or two days prior. I am inclined to think that was it. Anyway... I tried to flash Android 10... Android 9 (both via Odin) and did not work. The support team instructed me to do the hard reset a couple of times ... and wipe cache and nothing. Today I sent my phone to Samsung assistance since it is still under the guarantee because that is what they thought I should do. I'll keep you posted. Hope you can get yours fixed soon.
Click to expand...
Click to collapse
yh I installed that update too and this happened later the same night.
unfortunately for me all the shops n services are currently shut down because of the Co-Vid situation so i have to wait for now.
thanks for sharing, lemme know what happens.
I've had these same problems before. When flashing with Odin, don't populate the last slot with anything (the HOME_CSC slot). Flash it to the device without auto reboot on, restart the device manually and hold vol up + down to get to blue scrern, then unlock bootloader. Let it restart, then reflash ROM.

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