Software bootloop 5.1.x - Nexus 5X Q&A, Help & Troubleshooting

I believe there is an issue with one of the nexus 5x updates. I see several threads here and most people are quick to say its the old hardware bootloop issue. But, I don't believe this is the hardware bootloop issue since I was able to fix it once with factory reset. And this is a replacement phone that I got after the orginal had the hardware bootloop. So I'm looking for some confirmation that there is some sort of software bootloop issue with one of the nexus 5x updates.
I got into this mess because, I put off updating one of my phones for a while and recently I started updating several updates. I think one of these updates in conjunction with facebook or some other social app causes phone to crash and then be unable to boot.
I wiped cache and it didn't help. I did a factory reset and got it working again. Then I started updating again and the same thing happened. On another nexus 5x I don't use social apps and I never had this problem. I'm trying to do another factory reset and going to update up to the latest patch without using any social apps.
One symptom is that if u go into recovery mode, it says "no command". To get past that, you have to hold power for like 3-5 seconds and then while holding it, press volume up.
Now to do some factory resetting...

Okay I am not able to get into recovery anymore. Maybe the first time was luck that I was able to do a factory reset. This is looking like another hardware bootloop now.

Related

Galaxy nexus keeps rebooting

I have a stock GN, not rooted yet. Today my phone automatically shut off and now it starts back up, google logo shows up and all those colors come on for couple of seconds and then the phone reboots itself.
I can press both volume up+volume down + power button and get into a menu which gives me the options of Start, Restart bootloader, recovery mode, and power off. I choose recovery mode but then it goes on to an android sign with exclamation mark. After that I can't seem to get anywhere. I have tried volume up +power, volume down+power, and volume up+down+power but nothing seems to work. It just keeps on rebooting it self.
Any solutions to this problem??
There are two possibilities:
1) Software problem. Since you were stock, this is unlikely.
2) Hardware problem. This is more likely, in my opinion.
If you want to eliminate 1) as a possibility, you can try this:
1. Download the GNex Toolkit here
2. Install it & get the drivers working on your computer (if you haven't already)
3. Unlock the bootloader by selecting Option 3 (it'll wipe your phone)
4. Flash factory stock rom by selecting option 8
5. Try it. If it works, congratulations. (if you want to re-lock your bootloader, use option 11)
If this doesn't work, relock your bootloader and send it in for warrantee. (most likely a hardware problem)
....
FredFS456 said:
There are two possibilities:
1) Software problem. Since you were stock, this is unlikely.
2) Hardware problem. This is more likely, in my opinion.
If you want to eliminate 1) as a possibility, you can try this:
1. Download the GNex Toolkit here
2. Install it & get the drivers working on your computer (if you haven't already)
3. Unlock the bootloader by selecting Option 3 (it'll wipe your phone)
4. Flash factory stock rom by selecting option 8
5. Try it. If it works, congratulations. (if you want to re-lock your bootloader, use option 11)
If this doesn't work, relock your bootloader and send it in for warrantee. (most likely a hardware problem)
Click to expand...
Click to collapse
So, I did the above method and after flashing the factory stock rom it won't start up anymore. It doesn't respond to anything at all. It seems I've bricked it
Is there any way to unrbick it now? I'm assuming I can't send it in for warranty either now if it's semi bricked. Unless it's been completely bricked which means there is still a chance of getting a replacement phone.
I have the same prob on rooted SGN
This morning I switched off the airplane mode to be available, system crashed and restarted. And then still the same again - booting / android logo / restart again.. /./. I am using Android Revolution HD 2.1.5, for last month with no problems.
I tried to boot into recovery, then wipe the cache and reflash rom and radio from sd, it is still the same. I can see all the files on my int. sd with no probs.
Please help.
I'm thinking it might be a hardware issue, but I'll wait for another member's opinion before confirming.
Solved!!!
That's what I thought - HW prob, but it seems that luck is on my side, I hope. It helped to get back on stock but with total deletion including int partition
Anyway thanks for support.
630263 said:
That's what I thought - HW prob, but it seems that luck is on my side, I hope. It helped to get back on stock but with total deletion including int partition
Anyway thanks for support.
Click to expand...
Click to collapse
Was your phone rooted or bootloader unlocked before the problem occurred?
Anyways I've sent in my phone for warranty, hopefully samsung will fix it.
So my phone company called me today and apparently Samsung told them that it's corrosion(?) problem. When I asked exactly what does that mean they said it's moisture damage or physical damage that probably caused it. But I'm confused how could my phone possibly get moisture damage inside an otter box. I know how delegate these devices are and I know how to take care of them.
Anyhow it'll be $90 to fix it. I had no other option so I asked them to go ahead with the repairs. So frustrated with Samsung to be honest. I never dropped my phone once, never had any water damage, phone was always inside the defender case. And I still have to pay them for fixing my phone even though it's not my fault.
That's quite worrying, I just started having boot loop problems today. I've had the phone since Feb 29th and not had a problem with it yet, but today it started boot looping. I went into recovery and did a factory reset, was alright for a couple of hours then it crashed, started bootlooping again. Running stock 4.0.2 unrooted, I'm wondering if flashing 4.0.4 might help.
I'm in the same boat.... unrooting stock 4.0.1 firmware - canadian version from Negri.
April 23rd my phone crashed and started boot looping. Google logo - reboot - Google logo - reboot
Factory reset worked. I installed less apps than I had before figuring perhaps an app was corrupting something.
Yesterday - it happened again. Phone crashed. Boot loop. Factory Reset worked. Installed even fewer apps.
We'll see what happens this time around. I am hoping it is just a software thing. Hoping 4.0.4 gets pushed soon too.....
I've been having the same issue, plus sometimes my home screen it would lock up and wouldn't let me do anything, so I did a battery pull and it would boot loop for a half hour.
After the 3rd time I just took it to my Verizon wireless store, and showed them the situation and they couldn't figure it out, so their sending me a replacement, which I'm not looking forward too, don't want a semi-used phone....
Via Galaxy Nexus [LTE]
Rebooting Issue Solved.
I was also a troubled Samsung Galaxy Nexus user and my phone kept restarting more than half a dozen times everyday. Most of the times when I switched between two or more applications, or when it was simply idle on my desk.
However, I found a solution (at least in my case). All I did was root my phone, install cwm recovery, and flash a custom rom after wiping cache and factory resetting the phone, It's been about 5 to 6 hours now since I flashed the custom rom and I haven't had a single reboot or hang since.
Others who face this problem, please give it a shot, who knows? You might save your Galaxy Nexus instead of sending it back to get a replacement or spend some money on it for repairs which aren't even required in the first place.
I also had this problem unrooted. I had to give it to Samsung for the warranty
Swyped on my Galaxy Nexus running AOKP with Trinity Kernel, overclocked to 1.4GHz
I got my nexus yesterday, almost immediately after first start it start to install JB from OTA.
I did buy 2000mAh samsung original battery and started straight with it. not even testing with 1750mAh bat.
after installing JB and needed softwares, it started to randomly reboot.
it rebooted even it was just in my pocket.
sometimes when I did do something, display freezed and after about 5sec it rebooted.
Now I did changed to original 1750mAh, and it havent boot at all couple hours, even I did play angrybirds space.
I wont dare to root it before I am very sure problem is with 2000mah battery.
2stardiver said:
I got my nexus yesterday, almost immediately after first start it start to install JB from OTA.
I did buy 2000mAh samsung original battery and started straight with it. not even testing with 1750mAh bat.
after installing JB and needed softwares, it started to randomly reboot.
it rebooted even it was just in my pocket.
sometimes when I did do something, display freezed and after about 5sec it rebooted.
Now I did changed to original 1750mAh, and it havent boot at all couple hours, even I did play angrybirds space.
I wont dare to root it before I am very sure problem is with 2000mah battery.
Click to expand...
Click to collapse
I could be wrong, but have you tried to clean the pin on the battery? Seems like battery and the phone isn't contracting too well
Swyped on my Galaxy Nexus running AOKP with Franco Kernel, overclocked to 1.4GHz
Little update, phone did continue rebooting with original 1750mAh battery also.
I did also reset with recovery mode, and after that it did also reboot one time.
like it uses all memory/cpu and when nothing to do reboot (like windows )
I also did flash stock rom with toolkit but no help.
I will test rooting phone and flash another rom, or is it useless ?
after using couple days, not yet rooted.
Phone works and wont reboot even in heavy stress. but sometimes it just reboots by own not a single program in task list.
might reboot right after previous reboot or take hours to reboot.
stupid phone
I have been done some research.
I did one more time reflash google stock with rootkit, and forgot lock phone, it was almost 3 hours by own in wifi, no reboots at all.
when I noticed that I forgot to lock it I rooted whole phone and installed paranoid android 2.13 with CWM.
Now Ive been using 2 hours without any reboot, installing software, setting things up and using apps.
I dont understand at all:silly:
edit: noup, yesterday evening one almost reboot, paranoid android did reset itself but didnt even reset uptime. so I didnt count that normal reboot.
but after wake up this morning, it did reboot once when I put in my pocket, another just lying on table, once activating bluetooth in my car.
going to send it back to seller.
I have a similar issue, although not quite the same. Last night my phone started boot looping - it managed to boot up to the lock screen, and I can use it for about a minute before it dies and then reboots. This continues again and again (I have to pull the battery to quit it).
I have stock JB on my GSM GN, but rooted with an unlocked bootloader / CWM. I restored my old CWM backup, and had the same issue. I also wiped the cache and the dalvik just to see if that helped, but I had the same issue. I then tried to do a factory reset in CWM, but after I did that the boot loop just got to the nexus logo and died, entering a new (slightly shorter) boot loop. I went back into recovery and reflashed my CWM backup, and that at least got me back to booting into android.
I can't understand what's going on - could it be a hardware issue if it will happily stay alive in recovery, but dies after 1-2mins of android?
Thanks for your help. If it is hardware then I hope I can reflash the stock recovery / bootloader and unroot through recovery... the phone doesn't stay on long enough to do it when it's booted into full android!

No reset possible

My brothers Galaxy Nexus crashed two days ago and rebooted. Since than whenever you boot it again, it boots normally but after about 10 seconds crashes and reboots again. No matter if you unlock it, SIM installed or not, with external power or not makes no difference. Always keeps crashing and rebooting. So the first thing I did was a factory reset within the bootloader. When it restarted nothing was wiped. Wallpaper, unlock code and all apps were still there.
Weird.
So I decided to flash the the whole stock image again. Downloaded the latest version from Google and flashed it. Took a fairly long time (30 minutes), but had no errors or irregularities and had the same result as the factory reset -> nothing. Everything is still there.
How can this even be? The only thing I could imagine is a broke storage. Is this a possibility?
Thanks in advance
It might be a broken storage. One thing you can try is to flash an older version than upgrade via OTA. Assuming that you have 4.3, you can flash 4.2.2 than via OTA, you can update. I had a rebooting problem before, but it was because of my battery. When I unlocked my bootloader I was surprised to see that my data was still there but when I factory reseted, it was gone. Reply with the results
Sent from my Galaxy Nexus using XDA Free mobile app

Nexus 5X stuck at Google Screen. Won't boot stock recovery.

I was just using my phone like normal today opening up the transit app at the bus stop and it randomly froze and restarted. After that, it only shows the initial Google screen and just keeps bootlooping, but never even gets to the part where the OS is loading (with the google animation). It was just on stock 6.0.1, MTC20K I think. Was not rooted. Bootloader was/is unlocked. Secure boot was/is enabled. It won't even go into stock recovery (when I select recovery it immediately goes back to the Google screen and continues as if I had never selected recovery). I have tried manually flashing each piece of the latest factory 7.0.0 build (NRD90S), but even though fastboot says everything was successful, nothing seems to have changed. Any ideas on how to fix this?
Same thing just happened to me. I have no root or anything but it will not boot the OS. I hope there is a fix for the problem because I really want to use the phone.
Same thing just happened to me.
Click to expand...
Click to collapse
No recovery for you either?
What was the latest Build you had when it was working fine?
To get into the recovery plug the phone into your computer. Go into fastboot (vol down + power) and select the power off option. When it turns off or goes to the charging screen, hold volume up + power to boot to download mode. Once in download mode, turn the phone off by holding vol down + power, then go back into fastboot and you should be able to now access recovery mode. This is what I did, and then flashed back to 6.0.1 and it runs fine now. No Idea why going into download mode allows you to then access recovery and get one clean boot, but it does
Druas said:
I was just using my phone like normal today opening up the transit app at the bus stop and it randomly froze and restarted. After that, it only shows the initial Google screen and just keeps bootlooping, but never even gets to the part where the OS is loading (with the google animation). It was just on stock 6.0.1, MTC20K I think. Was not rooted. Bootloader was/is unlocked. Secure boot was/is enabled. It won't even go into stock recovery (when I select recovery it immediately goes back to the Google screen and continues as if I had never selected recovery). I have tried manually flashing each piece of the latest factory 7.0.0 build (NRD90S), but even though fastboot says everything was successful, nothing seems to have changed. Any ideas on how to fix this?
Click to expand...
Click to collapse
Had the same thing happen - Now typing to you from my warranty replacement. Only option.
blackpaw78 said:
To get into the recovery plug the phone into your computer. Go into fastboot (vol down + power) and select the power off option. When it turns off or goes to the charging screen, hold volume up + power to boot to download mode. Once in download mode, turn the phone off by holding vol down + power, then go back into fastboot and you should be able to now access recovery mode. This is what I did, and then flashed back to 6.0.1 and it runs fine now. No Idea why going into download mode allows you to then access recovery and get one clean boot, but it does
Click to expand...
Click to collapse
Surprisingly, this worked. I forgot about download mode being an option. I also am not sure why this worked.
Edit: The phone boots, but is still randomly rebooting rather often. Not sure why, as everything was wiped and it should have been a fresh install of everything.
Another Edit: Back to boot looping/not getting to the Android loading screen. I didn't do anything other than let it download my apps. Maybe it is a hardware problem after all because it did successfully boot into Android a couple times.
This seems to be a common problem which I have, too. Looks like a whole series of devices had these issues. Currently LG is unable to repair my device because auf missing spare parts they say. So after effortless 3 weeks they will send my unrepaired device back to me with a letter for my dealer to get back my money.
Nice quality and service, LG - NOT!
Janny82 said:
This seems to be a common problem which I have, too. Looks like a whole series of devices had these issues. Currently LG is unable to repair my device because auf missing spare parts they say. So after effortless 3 weeks they will send my unrepaired device back to me with a letter for my dealer to get back my money.
Nice quality and service, LG - NOT!
Click to expand...
Click to collapse
That is actually pretty good outcome. Pixel phone is coming out soon.
Just had this happen today. Streaming music over Bluetooth and using another app, then tried switching tracks in Google Play Music and the app froze. Phone was unresponsive with app on the screen, then screen went off and wouldn't power on.
I finally got it on by holding down power for 30 seconds, but kept boot-looping to Google boot screen. I was able to get into fastboot mode and wipe everything and install the factory image. Still doing the same thing!
Just got off phone with Google. Told the rep everything I had tried and she is working on a replacement order. Supposed to call me back after chatting with higher level support. I wish they would just send me a new Pixel phone, or the 6P at least!
Ive had the same issue, where I just couldnt get passed the Google screen, the only solution for me to get back on to my phone was to let it happen until the battery died. After i let the battery die i turned it back on normally and connected it to my charger, it hasnt turned off since but im sure it will sooner or later
Edit: Issue is still happening but the only way for me to turn it back on is because the battery dies
This just happened to my and my wifes phones...all within a week of each other. I sent my wife's in about a week and a half ago to LG for warranty service. I am hoping that they are able to fix it...it is still in the 'repair' phase. I am trying to decide whether or not I want to send my phone in (which just died yesterday) before or after LG figures out what is going on with my wifes. In both cases, the phones were running fine and just shut down by themselves. The battery was not dead. Each time, the phone will boot to the Google screen, but then immediate shut down. I can get in to recovery and do actions within there, so I do not believe it to be a battery issue. However, as soon as you attempt to boot the phone, it will die.
Were you guys using stock setups or custom ones?
Sent from my Nexus 5X using Tapatalk
Its a 'known' issue. Google has confirmed there is an issue. Only solution appears to be a warranty replacement.
https://productforums.google.com/forum/#!topic/nexus/r29mtzLFS0g;context-place=topicsearchin/nexus/nexus$205x$20bootloop
---------- Post added at 10:22 AM ---------- Previous post was at 10:21 AM ----------
Psychofrantics said:
Were you guys using stock setups or custom ones?
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
on both phones, bone stock. Only difference was I was running the beta before getting the stock OTA and my wife's was full stock and received the stock OTA.
I'm having the exact same problem here. Running Android 6.0.1, rooted. Phone suddenly turned off and won't start past the "Google" screen, except for once when it booted fully then immediately shut down, and three times when it loaded the boot animation and shut down. Bootloader is unlocked and TWRP recovery is installed. I can access fastboot but not recovery. I've tried the suggestion of booting into download mode then recovery again, but that didn't work. I have NOT tried updating to Android 7 yet, so this isn't the same boot loop issue faced by some other users. I don't want to try flashing stock yet and lose my data because I have a ton of Tasker profiles and tasks that I haven't backed up in months and I don't want to risk losing them! Serves me right...
Any suggestions?
Same HERE !!!!
the samed for me, and still now i can't light it up
sagshar said:
I'm having the exact same problem here. Running Android 6.0.1, rooted. Phone suddenly turned off and won't start past the "Google" screen, except for once when it booted fully then immediately shut down, and three times when it loaded the boot animation and shut down. Bootloader is unlocked and TWRP recovery is installed. I can access fastboot but not recovery. I've tried the suggestion of booting into download mode then recovery again, but that didn't work. I have NOT tried updating to Android 7 yet, so this isn't the same boot loop issue faced by some other users. I don't want to try flashing stock yet and lose my data because I have a ton of Tasker profiles and tasks that I haven't backed up in months and I don't want to risk losing them! Serves me right...
Any suggestions?
Click to expand...
Click to collapse
In my opinion your EMMC probably died, but you can try reflashing factory images to see if it is some other problem.
I would only try LGUP as a last resort because it will set Allow OEM unlocking to false and lock your bootloader, making further experimentation difficult.
BTW IMO the Android 7 bootloop probably isn't related to Android 7. I think they are just saying hardware problem (EMMC failure) that happens to show up more frequently when you have large updates of OS.
The way Google worded it, it made it seem like Android 7 is killing some hardware because of some incompatibility with just some isolated hardware builds.
I would suggest you let it keep booting and flash some factory images and sometimes EMMC will come back briefly and boot. If it does, immediately backup as much as you can before doing anything else.
Same deal for me and they are sending a replacement. This is a MAJOR blackeye!
Is your phone under warranty then? I am having the same problem as everyone on here. I've tried everything. I bought the phone just over a year ago though, so am a little concerned Google will turn around and tell me it's not their problem... Even though this is clearly a fault!

Samsung Galaxy Tab S stuck in bootloop after flashing official ROM and factory reset.

After recovering from a previous bootloop issue with my Tab S, I'm in the same situation after flashing the official Samsung stock ROM for KitKat 4.4.2 via Odin.
When the ROM was first flashed, the tablet began working as per normal with the exception of it taking 10+ minutes to fully reboot and the device somehow restarting itself and loading the display within a second. However, after a few days, I kept receiving pop-up windows on the tablet stating that different applications (most of them I didn't have opened or running in the background at the time) weren't responding. A couple of days after that, more of said pop-up windows kept appearing on the screen, sometimes freezing the whole device until a push notification appeared in the background or the device force-rebooted itself.
I flashed the ROM again once or twice and cleared the cache partition to see if that made any difference, which it unfortunately didn't. I also removed the microSD card and SIM card, force-rebooting the device without them, and then with them when that test failed.
Now, for roughly about a week, the tablet has been stuck in a bootloop (the splash screen animation) where I have left it to drain the battery, leave it for about a day or so, and recharged it to 100%. So far there hasn't been any success.
Today I finally factory reset it to see if that may help, and the only thing that has changed is that the sound of the device rebooting is now playing when it does transition to the loading screen, which I had turned off previously when the tablet was still working.
Is there anything else that I may have missed that could help it work again? It's not rooted (and I would very much prefer to keep it that way) and has not had a custom ROM installed or flashed onto it. It can still enter Download Mode and Recovery Mode, but other than that and being about to use the Power-Volume Down technique, there's not much else I can do with it so far.
AussieMouse said:
After recovering from a previous bootloop issue with my Tab S, I'm in the same situation after flashing the official Samsung stock ROM for KitKat 4.4.2 via Odin.
When the ROM was first flashed, the tablet began working as per normal with the exception of it taking 10+ minutes to fully reboot and the device somehow restarting itself and loading the display within a second. However, after a few days, I kept receiving pop-up windows on the tablet stating that different applications (most of them I didn't have opened or running in the background at the time) weren't responding. A couple of days after that, more of said pop-up windows kept appearing on the screen, sometimes freezing the whole device until a push notification appeared in the background or the device force-rebooted itself.
I flashed the ROM again once or twice and cleared the cache partition to see if that made any difference, which it unfortunately didn't. I also removed the microSD card and SIM card, force-rebooting the device without them, and then with them when that test failed.
Now, for roughly about a week, the tablet has been stuck in a bootloop (the splash screen animation) where I have left it to drain the battery, leave it for about a day or so, and recharged it to 100%. So far there hasn't been any success.
Today I finally factory reset it to see if that may help, and the only thing that has changed is that the sound of the device rebooting is now playing when it does transition to the loading screen, which I had turned off previously when the tablet was still working.
Is there anything else that I may have missed that could help it work again? It's not rooted (and I would very much prefer to keep it that way) and has not had a custom ROM installed or flashed onto it. It can still enter Download Mode and Recovery Mode, but other than that and being about to use the Power-Volume Down technique, there's not much else I can do with it so far.
Click to expand...
Click to collapse
Factory reset, install stock firmware, wait ten minutes and you should be good.
But why kitkat? MM is available and working well.
ashyx said:
Factory reset, install stock firmware, wait ten minutes and you should be good.
But why kitkat? MM is available and working well.
Click to expand...
Click to collapse
It worked! Thank you so very much!
And I'm not a huge fan of updating my Android devices due to past experiences, but if this happens again, I might just update it to Marshmallow.
ashyx said:
Factory reset, install stock firmware, wait ten minutes and you should be good.
But why kitkat? MM is available and working well.
Click to expand...
Click to collapse
@ashyx
i love you man...this worked for me too...thank you...now i need to reinstall TWRP again and see what's cooking......
I had this problem recently too, with the added complexity that the "Factory Reset" option in recovery wasn't working -- it would say something like "MDM does not allow factory reset" and then just reboot.
Fixed it by directly flashing TWRP with heimdall, then booting into the new TWRP recovery, performing a factory reset, and then rebooting the OS. This time it got pass the bootloop.
i flashed new twrp for T700 it's bootloop cannot enter the twrp menu keep bootlooping ...what's the solution for this?please help
Help ME!
What are "stock firmware" and "MM"? and where to get it?
I've replaced the power button thinking it was a hardware issue but now I'm not sure. I've also installed a few different stock roms but still have the same problem. Does anyone have any insight as to what could be going wrong and what I can try to get it fixed? Thanks for any help you can give. The device is a Samsung SM T-800

Boot Loop after factory reset

D851 phone running stock lollipop
I had an issue the other day where my WiFi and Bluetooth were refusing to connect and just said "connection not allowed" so I tried a few things and then resorted to a factory reset.
Luckily the factory reset fixed the WiFi issue but now another issue has come up, an almost endless boot loop.
Occasionally the phone will actually boot but it never stays on for long even when plugged in. I've tried factory resetting again but to no avail.
Prior to this issue my phone would have the occasional random reset but nothing too frequent, my battery is relatively new but I'm not ruining out the possibility of a faulty battery and am in the process of getting a replacement.
Does anyone have any ideas what this issue could be caused by and how to fix it? The fact that it occasionally boots makes me think it IS a battery issue but I'm a complete noob to this kind of thing.

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