GPS NOT locking but still showing available satellites - Google Pixel XL Questions & Answers

It used to work but just noticed today it isn't any more. GPS will still find me, but it won't travel along with me in google maps and none of the satellites lock on using GPS toolbox. It shows 20 or more satellites available but none lock. If I do a search for nearby places it gets it right every time but it won't lock on to any satellites. I am rooted, I tried changing the rom and even loading a fully stock one and it still isn't working. I don't get how some of this stuff will work but I can't get any full lock.
Is this likely a device issue or something that I can fix?

I am also having this issue with my Pixel (non XL). Next weekend I will try and reset the device but I have had this issue for a few months now. I am not sure if it's software or a hardware problem.

JAYNO20 said:
It used to work but just noticed today it isn't any more. GPS will still find me, but it won't travel along with me in google maps and none of the satellites lock on using GPS toolbox. It shows 20 or more satellites available but none lock. If I do a search for nearby places it gets it right every time but it won't lock on to any satellites. I am rooted, I tried changing the rom and even loading a fully stock one and it still isn't working. I don't get how some of this stuff will work but I can't get any full lock.
Is this likely a device issue or something that I can fix?
Click to expand...
Click to collapse
Did you change kernels as well.
Way back in the day I had an issue like you described and the only way to resolve was to restore backup in which gps worked.
Then fire up phone confirm GPS lock. Then do all the flashing.
The only solution I ever knew to this issue was to restore a backup or start over from factory images.

parakleet said:
Did you change kernels as well.
Way back in the day I had an issue like you described and the only way to resolve was to restore backup in which gps worked.
Then fire up phone confirm GPS lock. Then do all the flashing.
The only solution I ever knew to this issue was to restore a backup or start over from factory images.
Click to expand...
Click to collapse
Yeah I changed the kernel. I tried completely unrooting and flashing a fully stock roms (March and April ROM) then reflashing the rooted rom I'm on (pure nexus) and even a non stock kernel (ElementalX) and it still won't lock.

JAYNO20 said:
Yeah I changed the kernel. I tried completely unrooting and flashing a fully stock roms (March and April ROM) then reflashing the rooted rom I'm on (pure nexus) and even a non stock kernel (ElementalX) and it still won't lock.
Click to expand...
Click to collapse
I assuming no back up then if you didnt restore that.
In my experience i dont recall flashing the stock rom alone enough to undo the change to the kernel that screwed up GPS.
It wouldnt lock on stock rom?
try flashing stock kernel by itself maybe?

parakleet said:
I assuming no back up then if you didnt restore that.
In my experience i dont recall flashing the stock rom alone enough to undo the change to the kernel that screwed up GPS.
It wouldnt lock on stock rom?
try flashing stock kernel by itself maybe?
Click to expand...
Click to collapse
Hey,
Flashing stock firmware actually includes the stock Kernel by the way. :good:
Cheers...

It didn't lock on any of the stock roms I flashed (which as user 5.1 stated included the stock kernel) but it used to work fine before on stock roms and even on pure nexus at one time. Not sure what happened or why it just stopped locking onto satellites.

JAYNO20 said:
It didn't lock on any of the stock roms I flashed (which as user 5.1 stated included the stock kernel) but it used to work fine before on stock roms and even on pure nexus at one time. Not sure what happened or why it just stopped locking onto satellites.
Click to expand...
Click to collapse
Hey,
I don't think it will fix it, since several ROMs didn't... But did you try reverting to an older version which used to work. You likely did it already. Just in case you didn't...
Otherwise you may try contacting Google or whom you bought your device, report your issue and see if they are already aware of the situation with others users maybe? As it sounds like a hardware issue...
Looks like you are far of being alone here: https://www.google.fr/search?q=goog...j0l2.8956j0j4&sourceid=chrome-mobile&ie=UTF-8
Good luck...

5.1 said:
Hey,
I don't think it will fix it, since several ROMs didn't... But did you try reverting to an older version which used to work. You likely did it already. Just in case you didn't...
Otherwise you may try contacting Google or whom you bought your device, report your issue and see if they are already aware of the situation with others users maybe? As it sounds like a hardware issue...
Looks like you are far of being alone here: https://www.google.fr/search?q=goog...j0l2.8956j0j4&sourceid=chrome-mobile&ie=UTF-8
Good luck...
Click to expand...
Click to collapse
Yup I did try that already. I am ordering a replacement tonight.

Related

[Q] Flashed Incredible, lost all location services

Hello everyone,
I've been a lurker here for a bit. Some time ago I used Unrevoked, did something wrong installing the original FroYo update and screwed up my phone. I migrated to the DX in the meantime, but this weekend I wanted to return to the Inc. I successfully revived it after a lot of trial and error.
Now my issue: I have tried several ROMs including SkyRaider and Cyanogen, but my location service is not working. Not in Google maps, search, not for weather widgets, nothing.
I'm not sure if this is related, but I have tried a few different radios thinking that could be the issue, but its not. Also, I can only seem to get a working earpiece with the V1 radios.
Any ideas on how to get my Inc fully functional again?
Thanks.
Try the latest RUU. Short of a brick or hardware problem, that will fix anything.
Search for Bezerker7 and Ultimate get back to stock thread, that'll explain how to flash the RUU and get back to stock, see if location services work on stock 2.2 unrooted, and then you can re-root and flash ROMs.
EDIT: Here's the link.
I'm assuming that this phone is not activated as you have the DX? If its not activated and on the Verizon network then it can only get a location through GPS which may or may not be turned on. I would check to make sure your GPS is turned on in the settings, or use a toggle widget, and then try Google Maps again. I also think the weather widgets don't use GPS as the default and that may have to be set in their settings too. They get their location information from the carrier.
pianoplayer said:
Try the latest RUU. Short of a brick or hardware problem, that will fix anything.
Click to expand...
Click to collapse
RMarkwald said:
Search for Bezerker7 and Ultimate get back to stock thread, that'll explain how to flash the RUU and get back to stock, see if location services work on stock 2.2 unrooted, and then you can re-root and flash ROMs.
EDIT: Here's the link.
Click to expand...
Click to collapse
Thanks guys, this worked! Any clue why it happened in the first place?
If you didn't wipe data, then all sorts of crap will happen. You're lucky if you don't bootloop. I bootlooped even when I flashed the same rom and same version over again and didn't wipe data. So maybe it wasn't that.
Maybe it was just something left over, CWM not wiping or something like that.
I really hope it wasn't a hardware defect that subsided for a while

Lost GPS ? And how to get it working again.

I have seen a variety of posts in various threads about people not being able to get GPS connections and blaming the ROM they were on the for the problem - I imagine that sometimes that could be the reason but something happened to me recently that makes me wonder...
I am a flashaholic - often going back and forth between various ROMS via Nandroid back ups - all was good - then recently I noticed my GPS wasn't working. I thouht it was the rom - but no matter what I did I could not fix it. I tried installing other roms - totally clean install - I tried flashing back to rooted stock and no matter what I tried, GPS did not work.
I don't know where I saw it, but I finally saw a post from someone who suggested fixing it by going back to stock via odin - I tried that and it didnt work either - digging a little deeper someone suggested using odin to going back to pure stock then go into settings and do a factory restore.
I tried it - and it worked - took me virtually all day to figure it out - but it is working better than ever now - I wish I knew what caused it in the first place - but at least I found a somewhat reasonable solution.
If you have lost your GPS and can't get it working again - give it a shot -
Does anyone else have any other suggestiions that might work?
This is correct. I had this exact same issue and this worked for me as well.
Tyie101 said:
This is correct. I had this exact same issue and this worked for me as well.
Click to expand...
Click to collapse
Do you know why it happend in the first place? Was it the result of a specific Rom or just flashing in general?
Thats what i found that worked for me too. It only worked after i went into settings and reset the phone after odin.
Sent from my SGH-I747 using xda app-developers app
I heard it was sprint based leaks on the s3
pure stock ?? can you explain ..thanks
mocsab said:
I have seen a variety of posts in various threads about people not being able to get GPS connections and blaming the ROM they were on the for the problem - I imagine that sometimes that could be the reason but something happened to me recently that makes me wonder...
I am a flashaholic - often going back and forth between various ROMS via Nandroid back ups - all was good - then recently I noticed my GPS wasn't working. I thouht it was the rom - but no matter what I did I could not fix it. I tried installing other roms - totally clean install - I tried flashing back to rooted stock and no matter what I tried, GPS did not work.
I don't know where I saw it, but I finally saw a post from someone who suggested fixing it by going back to stock via odin - I tried that and it didnt work either - digging a little deeper someone suggested using odin to going back to pure stock then go into settings and do a factory restore.
I tried it - and it worked - took me virtually all day to figure it out - but it is working better than ever now - I wish I knew what caused it in the first place - but at least I found a somewhat reasonable solution.
If you have lost your GPS and can't get it working again - give it a shot -
Does anyone else have any other suggestiions that might work?
Click to expand...
Click to collapse
I recently lost my GPS after flashing a Sprint-based ROM. Unfortunately, ODIN back to stock and factory reset from the Settings menu (and from recovery) did not bring back my GPS.
However, I followed a suggestion from this thread:
http://forum.xda-developers.com/showthread.php?t=1923067
I used ODIN to go back to a rooted stock ROM, installed CWM, installed the Sprint-based ROM that seemed to have been the source of the trouble. My GPS started working again. I then used CWM to restore a stock nandroid backup I had from earlier and GPS continued to work thereafter in any ROM I flashed.
There may be a simpler process, but that's what worked for me.
frelnik said:
I recently lost my GPS after flashing a Sprint-based ROM. Unfortunately, ODIN back to stock and factory reset from the Settings menu (and from recovery) did not bring back my GPS.
However, I followed a suggestion from this thread:
http://forum.xda-developers.com/showthread.php?t=1923067
I used ODIN to go back to a rooted stock ROM, installed CWM, installed the Sprint-based ROM that seemed to have been the source of the trouble. My GPS started working again. I then used CWM to restore a stock nandroid backup I had from earlier and GPS continued to work thereafter in any ROM I flashed.
There may be a simpler process, but that's what worked for me.
Click to expand...
Click to collapse
Now that I thnk of it, I also had flashed a Sprint Based rom - that must have triggered my original issue - I explained what I did to restore my GPS at the start of this thread _ and it is similar to what you described - execept I did not odin to a SPRINT rom - I used ODIN to bak to pure stock - then did a factory restore - (and this second step is what seemed to do the trick) then I re-rooted and went backto my happy days of flashing roms - I haven't had an issue since.
mocsab said:
Now that I thnk of it, I also had flashed a Sprint Based rom - that must have triggered my original issue - I explained what I did to restore my GPS at the start of this thread _ and it is similar to what you described - execept I did not odin to a SPRINT rom - I used ODIN to bak to pure stock - then did a factory restore - (and this second step is what seemed to do the trick) then I re-rooted and went backto my happy days of flashing roms - I haven't had an issue since.
Click to expand...
Click to collapse
so what all of you are saying its only because you flashed that sprint leak and thats why ur gps was all jacked up?
amzi said:
so what all of you are saying its only because you flashed that sprint leak and thats why ur gps was all jacked up?
Click to expand...
Click to collapse
Well...that may not be the cause but it's a common denominator. I did and I had to flash back to stock and factory wipe to get mine back.
rpavich said:
Well...that may not be the cause but it's a common denominator. I did and I had to flash back to stock and factory wipe to get mine back.
Click to expand...
Click to collapse
It definitely seems to be a common element to most of these GPS issues. I'm not sure why, in some cases, all it takes is a factory reset in stock to fix it, while others have to re-install the Sprint ROM first. Either way, though, it seems like in most cases, it's user-fixable.
Got the GPS death syndrome today. Flashed a ton of stock ICS nandroid backups without any luck. Finally fixed it after flashing a Sprint JB ROM nandroid then back to ICS. Such a werid issue.
Why flash a Sprint ROM on an ATT phone though?
NYYFan02 said:
Why flash a Sprint ROM on an ATT phone though?
Click to expand...
Click to collapse
Because its the only official US Jelly Bean released at the moment.
It was one of the many backups I had. Don't know why it fixed it but it did.
I have the same issue. Now to flash a stock rom using Odin, do you have to use the toolkit? Also where can I download a Rogers stock rom from?
finally after losing gps and reading thread after thread got it to work , thank you to the guys that personally try to help , dont know why it struck this time but it did , now i will try to bring it back to stock , again thanks , by the way the rom i was using to bring it back was serenity 1.1 which i use before but wouldn't stick...:good:
xtwo said:
I have the same issue. Now to flash a stock rom using Odin, do you have to use the toolkit? Also where can I download a Rogers stock rom from?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1968625
Canadian roms are on page 2
Gps still not working
I downloaded the stock Rogers rom and using Odin through toolkit I flashed the stock rom on my Rogers s3. The root is gone and it's back on stock but I still can't use gps. Also now I'm also unable to use ttorents What else can I do to fix this issue?
xtwo said:
I downloaded the stock Rogers rom and using Odin through toolkit I flashed the stock rom on my Rogers s3. The root is gone and it's back on stock but I still can't use gps. Also now I'm also unable to use ttorents What else can I do to fix this issue?
Click to expand...
Click to collapse
If your problem started after installing a Sprint-based ROM, then root your phone, install CWM and then install that same Sprint ROM. Your GPS will probably work after that. You can then restore a Nandroid backup of another ROM. That's how a lot of us were able to fix our GPS.
Sent from my SGH-T999 using xda app-developers app
thanks for figuring this out, I've been struggling to get it working a few days now
Sent from my SGH-I747 using xda app-developers app

[Q] Weird GPS problem. What happened?

Yesterday my gps wasnt working at all. It would not lock on no matter what I did. I was on a custom rom and I tried wiping my data/cache, reinstalling maps (just for giggles), and a multitude apps from the market that help deal with gps problems (gps fix, gps status, toolbox, etc).
When all this didn't work I decided to odin back to the last official JB update and still no gps. On a whim I decided to odin back to an ICS firmware and that made my gps work. I have no idea but it did. I then odin to UVDLJC, installed TWRP's most recent and restored my backup of the custom rom I was using in the first place and gps now worked.
While I'm happy as heck that my gps is now working and that it was not a hardware issue I'm extremely curious what happened.
I have flashed many roms lately and I cannot think what a custom rom can do to gps to hose it or if it was just one of those things. I would of thought that when I originally did an odin to UVDLJC that would fix the issue but that didn't. Whatever the flash to ICS did fixed it but what in the heck could that of been?
I figure if I can find out or get an idea what happened then I can steer away from flashing certain roms, or just be prepared that flashing any roms at all can make this happen again.
Same here.
Hello, ddcoh.
I am currently having the same issue you had with GPS not working. I've tried everything from trying tedious Play store apps to trying many different roms and kernels (clean installing every time) to completely reverting back to stock including using TriangleAway in case that did any help. Nothing worked. I have been thinking about going back to ICS to see if that worked but the last time I tried to downgrade from 4.1.1 to 4.0.4 I ended up soft bricking my phone even though I followed the steps word for word.
Can you tell how you went about downgrading to ICS and then back to JB, please? I use my GPS a lot and I would hate to find out it's a hardware issue.
Typically, it's been when people are going from 4.2 to 4.1.
Zza1989 said:
Hello, ddcoh.
I am currently having the same issue you had with GPS not working. I've tried everything from trying tedious Play store apps to trying many different roms and kernels (clean installing every time) to completely reverting back to stock including using TriangleAway in case that did any help. Nothing worked. I have been thinking about going back to ICS to see if that worked but the last time I tried to downgrade from 4.1.1 to 4.0.4 I ended up soft bricking my phone even though I followed the steps word for word.
Can you tell how you went about downgrading to ICS and then back to JB, please? I use my GPS a lot and I would hate to find out it's a hardware issue.
Click to expand...
Click to collapse
Well I used odin to flash an T999_UVALEM which was a prerooted ICS rom. After booting it up I checked to see if GPS was working and it was.
I then used odin again to flash T999_UVDLJA which is a JB rom and booted it up also and saw that gps was working. Then I just restored a backup of a room I had been using and GPS still worked.
I've been out of town and noticed that after flashing a few roms that gps wasn't working so instead of doing all the above stuff I just flashed a cm10 rom. I believe I either used a cm10 nightly (or maybe 10.1, memory is hazy) or LiquidRom and that got the GPS working by just doing that. Not sure if that will work for you but you could always backup your setup using TWRP's latest and then flashing a cm10 rom and seeing if gps is working and if that fixes it then you could then just reboot and restore the rom you are currently on and that might fix your gps for you.
http://forum.xda-developers.com/showthread.php?t=1949687

[Q] d2tmo 4.4.2 Accelerometer Issue

Ok so ever since I updated to any of the 4.4.2 rom (i.e. Cm11, Cyanfox, SlimKat and Carbon Rom) my accelerometer won't work correctly.
At first I thought it was a GPS issue but after looking into it more the GPS locks fine. It's only the direct in google maps or any other GPS like app that is messed up. For instance, when I'm using google maps and I'm facing north it will show me facing east, then when I change directions it can't figure out which direction I'm facing and spins around in circles and maps will crash. Same thing happens when I use GPS Status, the app will say I'm facing the wrong direction and when I move direction it starts to spin out of control.
I defiantly don't think its a hardware issue since everything was working fine with the touchwiz rom and 4.3 roms. If anyone has any clue on how to fix this I would greatly appreciate it. This is pretty much the only thing that is wrong for me with any kitkat roms.
I have a tmobile galaxy s3 and current running SlimKat build 3. :crying:
Try FasterFix app
Perseus71 said:
Try FasterFix app
Click to expand...
Click to collapse
I gave it a shot but no luck. I have also used GPS status and FasterGPS but like I said before I don't think its a GPS issue because it does lock on to my location fine. It's just my compass doesn't work correctly.
I believe CM has a Advanced Option to Re-Calibrate Accelarometer. Settings > Advanced is where the option is I think. I use Slim Bean so I don't have CM details.
Oh yeah I forgot about that but it still didn't work. I appreciate all the ideas though.
You may want to go back to Stock and then try. Just to rule out any hardware issues. It will also wipe any corrupt firmware.
Perseus71 said:
You may want to go back to Stock and then try. Just to rule out any hardware issues. It will also wipe any corrupt firmware.
Click to expand...
Click to collapse
Do you mean odin to stock or just flash a stock rom? If it's odin I'll definitely try it when I get home. The thing I find weird is that when I flashed the S3Rx rom, everything was working fine.
I'd do Odin before trying anything else.
So I odin back to stock and like before everything was working properly. Then when I flashed back to carbon rom, is back to pointing in the wrong direction and spinning out of control.
I'm surprised that I'm one of the only if not the only one with this problem. Is there an app that I can manually calibrate which direction I'm pointing?
I'm out of ideas...
Can you flash a different kernel on top of Carbon ?
Perseus71 said:
Can you flash a different kernel on top of Carbon ?
Click to expand...
Click to collapse
I flashed KT kernel, BMS, Harkness and DKP. For a little while it seemed like BMS had fixed it but then went back to the same ol' sad story. :crying:
Try Another Rom please. Not just Carbon. This time try a 4.3 rather than Kitkat.
I have tried other roms and I stated that this didn't happen till I started using Kitkat roms. When I was on carbon 4.3.1 there weren't any problems as well as on S3Rx 4.3 rom. Not sure why this only happens on Kitkat roms and what seems like only to me. I'll continue to look for solutions cause I really like the look and feel of Kitkat.
So after searching and searching I finally found a fix! I was about to give up hope but decided to try one last kernel, Quantum kernel. At first it seemed like it wasn't working but I had to calibrate my accelerometer with GPS Status. After that everything was gravy! I hope this helps others that have the same problem I did!

GPS not working on SlimKat 4.4.4

Hello,
So I've flashed before Slimbean, but had problems with the "can't connect to camera" problem, so I decided to flash Slimkat 4.4.4 which fixed the camera problem.
New problem now is that i can't get any gps signal. I can turn it on, but no signal. Anyone have a solution to this, or is experiencing the same problem?
Downloaded from here: http://www.slimroms.net/index.php/downloads/dlsearch/viewcategory/1074-d2att-d2tmo
drakemiller40 said:
Hello,
So I've flashed before Slimbean, but had problems with the "can't connect to camera" problem, so I decided to flash Slimkat 4.4.4 which fixed the camera problem.
New problem now is that i can't get any gps signal. I can turn it on, but no signal. Anyone have a solution to this, or is experiencing the same problem?
Downloaded from here: http://www.slimroms.net/index.php/downloads/dlsearch/viewcategory/1074-d2att-d2tmo
Click to expand...
Click to collapse
Hi, the link you provided points to build 4. You can find build 9 which is the latest slimkat here http://www.slimroms.net/index.php/downloads/dlsearch/viewcategory/1183-d2lte
This is the one I have for my Koodo I747M. *note camera seemed a little buggy in some instances, so I installed open camera. Seemed to work a lot better.
I'll give it a try, thanks for the help. Quick question, will this work on my phone model without bricking? I only tried the at&t not the d2lte.
Also can you send me the link for this open camera you were talking about for my device as well?
drakemiller40 said:
I'll give it a try, thanks for the help. Quick question, will this work on my phone model without bricking? I only tried the at&t not the d2lte.
Also can you send me the link for this open camera you were talking about for my device as well?
Click to expand...
Click to collapse
I'd imagine it should be ok, since we have the same phone pretty much I'm on koodo which is pretty much telus without the customer service hehe. for kitkat at the end of development they basically lumped a d2att, d2tmo etc together. (this has reverted for the lollipop builds out there).
The last OTA I got was FOB1, so you may want to go to stock to ota to the latest updates from telus. Just so you have the latest bootloader/firmware. But that's up to you of course.
It's a google play app open source, the slimkat one I had seemed to lockup when switching from front to back camera and from camera to video. https://play.google.com/store/apps/details?id=net.sourceforge.opencamera&hl=en
What are you using to flash them?
serathe said:
I'd imagine it should be ok, since we have the same phone pretty much I'm on koodo which is pretty much telus without the customer service hehe. for kitkat at the end of development they basically lumped a d2att, d2tmo etc together. (this has reverted for the lollipop builds out there).
The last OTA I got was FOB1, so you may want to go to stock to ota to the latest updates from telus. Just so you have the latest bootloader/firmware. But that's up to you of course.
It's a google play app open source, the slimkat one I had seemed to lockup when switching from front to back camera and from camera to video. https://play.google.com/store/apps/details?id=net.sourceforge.opencamera&hl=en
What are you using to flash them?
Click to expand...
Click to collapse
Im not very experienced lol and got lost on:
"The last OTA I got was FOB1, so you may want to go to stock to ota to the latest updates from telus. Just so you have the latest bootloader/firmware. But that's up to you of course. "
I'm using TWRP
Ah, ok I just keep a backup in case anything goes bad flashing roms. If you use TWRP to flash them it only affects the boot image, data and system. So if you have problems you can restore from backup nice and easy.
I'm swapping between a few right now. So far my only uh oh experience was when I tried to upgrade TWRP, no problems with roms. But I use TWRP as well, works great.
Basically the baseband version on our phone, it's the radio and bootloader. Before I had rooted it I had gotten the latest updates by checking for updates. It downloaded and upgraded to FOB1 (Baseband I747MVLUFOB1), then I rooted and played with flashing. Not sure if you made a backup of your original install before trying another rom. But it's not a necessity for slimkat, I don't believe.
serathe said:
Ah, ok I just keep a backup in case anything goes bad flashing roms. If you use TWRP to flash them it only affects the boot image, data and system. So if you have problems you can restore from backup nice and easy.
I'm swapping between a few right now. So far my only uh oh experience was when I tried to upgrade TWRP, no problems with roms. But I use TWRP as well, works great.
Basically the baseband version on our phone, it's the radio and bootloader. Before I had rooted it I had gotten the latest updates by checking for updates. It downloaded and upgraded to FOB1 (Baseband I747MVLUFOB1), then I rooted and played with flashing. Not sure if you made a backup of your original install before trying another rom. But it's not a necessity for slimkat, I don't believe.
Click to expand...
Click to collapse
Yeah I always create a nandroid and backup my IME.
drakemiller40 said:
Hello,
So I've flashed before Slimbean, but had problems with the "can't connect to camera" problem, so I decided to flash Slimkat 4.4.4 which fixed the camera problem.
New problem now is that i can't get any gps signal. I can turn it on, but no signal. Anyone have a solution to this, or is experiencing the same problem?
Downloaded from here: http://www.slimroms.net/index.php/downloads/dlsearch/viewcategory/1074-d2att-d2tmo
Click to expand...
Click to collapse
First thing to try for GPS problems is taking off the back cover and snugging up all the little screws around the phone. Sometimes they work their way loose and the GPS antenna seems to be the first thing to suffer from it.
If that doesn't cure it you might need to flash a stock or at least stock based ROM and rebuild the nvram. Here's a link that describes how to do that if you need to.

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