Not Receiving SMS Over 160 Characters - ZenFone 2 Q&A, Help & Troubleshooting

I don't know how long this has been going on for, but I think at one point I had the ability to receive long SMS messages.
I'm at wit's end after all my troubleshooting has amounted to no progress.
I am receiving all SMS under 160 characters and all MMS messages.
But if the sender does not have "convert long SMS to MMS" enabled, I do not receive long SMSes.
So I know it has nothing to do with the messaging app itself...
Specs:
ZE551ML (64/4 version)
Android stock lollipop 2.20.40.194
Textra messaging app
Ghostly SMS to catch missed SMS
Troubleshooting Steps That Have Been Tried:
- tested sim in a non Zenfone 2 (worked)
- uninstalled xposed framework
- turned off:
Adaway
Adblocker reborn
Greenify
Amplify
Powernap
- booted into safe mode
- cleared cache/davlik
- unfroze all Asus bloatware
The next step I can think of is to dirty flash the stock rom, and failing that, do a factory reset... But I'd be happier if I didn't have to re do everything I've got setup on my phone.
Anything I missed or should take a look at?

You can't send text messages over 160 characters without breaking them up with an app, or converting them. Like you said. So I don't see the problem.
Sent from my ASUS_Z00A using Tapatalk

kenbo111 said:
You can't send text messages over 160 characters without breaking them up with an app, or converting them. Like you said. So I don't see the problem.
Click to expand...
Click to collapse
Okay, to clarify, I am not receiving "concatenated SMS" messages.
Other people do when they are sent one, whether from myself or others, but I do not.
Tried sending a long SMS to my phone using a friend's, then afterwards put my sim into their phone and sent another one to myself. .
Got nothing with the SIM in my phone, but received the SMS when I put it into their's after I resent it to my number.
So it's not the carrier, or the SMS/MMS settings on my friend's phone.
Hopefully that helps highlight the issue?

Related

TEXT MESSAGE NOT SENT - constant problem

Guys, about 90% of the time when i send a text message, of any size, to anyone, i get a 'message can not be sent' notification and the phone vibrates, this happens about 2-7 times before the text message is sent, and for each time it tries to send the text again, this amount is send to the recipient, for example if it retries 7 times i will send the message 7 times - very annoying
when using the froyo rom from both paul and richardtrip i did not have this issue, although i am almost certain this was due to the stock messaging app, i even tried using handcent on the froyo which i used on the stock and on the froyo it worked perfectly too, but handcent will not work on the stock rom.
so it seems to me that it is an issue with either the stock (sense based) rom or the htc messaging app
im on tmobile UK on a branded phone, this happens on any radio, both rooted and unrooted
does anyone have any advice, or know of a way to replace the htc messaging app with the stock android messaging app?
if i could get this sorted id be very happy, so i appreciate any help
thanks in advance
I've had this issue happen a couple of times aswell, not sure how to replicate it, it seems totally random, but i haven't seen a 90% change of getting it!
try a new radio lol
This happens to me if I use any messaging system other than the default one (e.g. handcent or chomp) and the signal changes whilst sending the message (i.e. H to 3G or E to G etc. etc.)
I am still using the default rom with the latest update as I am waiting for 2.2 before rooting
turn off GRPS/EDGE/ 3G Data
cgrec92 said:
Guys, about 90% of the time when i send a text message, of any size, to anyone, i get a 'message can not be sent' notification and the phone vibrates, this happens about 2-7 times before the text message is sent, and for each time it tries to send the text again, this amount is send to the recipient, for example if it retries 7 times i will send the message 7 times - very annoying
when using the froyo rom from both paul and richardtrip i did not have this issue, although i am almost certain this was due to the stock messaging app, i even tried using handcent on the froyo which i used on the stock and on the froyo it worked perfectly too, but handcent will not work on the stock rom.
so it seems to me that it is an issue with either the stock (sense based) rom or the htc messaging app
im on tmobile UK on a branded phone, this happens on any radio, both rooted and unrooted
does anyone have any advice, or know of a way to replace the htc messaging app with the stock android messaging app?
if i could get this sorted id be very happy, so i appreciate any help
thanks in advance
Click to expand...
Click to collapse
Had exactly the same problem on stock/sense based verions of romms. NEver had an issue on stock android messaging app, only with the sense one. Think it must be a bug with that app. I'm T-mo in UK to but have an unbranded phone.
dont resend it, just wait until the message is sent, the phone resends automatically, because if you click the resend, it will send another message. what i do is when i get that error message i just wait.
I'm getting this problem on my o2-uk Desire; they are sending me a replacement handset
ugmeme123 said:
dont resend it, just wait until the message is sent, the phone resends automatically, because if you click the resend, it will send another message. what i do is when i get that error message i just wait.
Click to expand...
Click to collapse
Thanks everyone for your replies
So it is confirmed that it is an issue with the HTC messaging app but not with the stock android messaging app, and no messaging clients can fix this as they use the default messaging app.
Is there anyway to change the HTC messaging app with the stock android? I prefer it anyway it works much better, the official froyo release will also contain the stock messaging app which I guess will have the same problem.
I will try flashing a different radio
Setting the phone to WCDMA only does not fix the issue
I am having this problem, and also another which I feel might be related, it tries to resend the message, and it eventually goes. I have also noticed that quite a number of times when I try to make a call, it doesnt dial, it just goes silent and returns to the call register screen. Maybe both related to a siganl problem . Somebody suggested switching off Edge or whatever, but thats not really a fix, and why should you have to do this to send a text. ?
melhookv12 said:
I am having this problem, and also another which I feel might be related, it tries to resend the message, and it eventually goes. I have also noticed that quite a number of times when I try to make a call, it doesnt dial, it just goes silent and returns to the call register screen. Maybe both related to a siganl problem . Somebody suggested switching off Edge or whatever, but thats not really a fix, and why should you have to do this to send a text. ?
Click to expand...
Click to collapse
I agree, and I also experience the same problem, sometimes during a phone call the most strange sounds happen and then the call cuts out, I'm guessing is interference. Problems with calls, text messages, and the connection repeatedly drops when using the mobile internet, exactly the same problems as the hd2, they will not get fixed by HTC, speaking from experience.. very basic requirements of a phone still not being met
I have the exact same issue with both texts and calls that seem to take ages to connect and then just dump me back to the dialer. I've put it down to O2 being so awful but of people have the same issues on other networks id love to know
-------------------------------------
Sent via the XDA Tapatalk App
I get it off and on, but I let it be and the messages eventually get sent out.
r47z said:
I get it off and on, but I let it be and the messages eventually get sent out.
Click to expand...
Click to collapse
Same here. I did the resending thing for a while, but now I just ignore those error notifications. The text messages arrive anyway
r47z said:
I get it off and on, but I let it be and the messages eventually get sent out.
Click to expand...
Click to collapse
same. I get it 10% of the time. On a unlocked Desire with a UK T-Mobile contract. just leave it to send a couple times, put your desire on a window sill and it should be okay.
but i think the message is not automatically sent if you lock the phone. can anyone confirm this? my unsent message was still not sent when i locked my phone.
As mentioned earlier in this thread, i used to get this issue all of the time when using handcent or chomp. However, since doing the following i've not had it happen once in 2 weeks (where it would happen 10+ times a day before)
1) uninstall any messaging software you have downloaded from the market
2) download sms unread count and sms popup from the market
3) put the sms unread count widget on the homescreen
4) configure sms popup to your liking
5) send messages to your heart's content
This uses the default 'messages' app rather than anything else and works perfectly
spud_work said:
As mentioned earlier in this thread, i used to get this issue all of the time when using handcent or chomp. However, since doing the following i've not had it happen once in 2 weeks (where it would happen 10+ times a day before)
1) uninstall any messaging software you have downloaded from the market
2) download sms unread count and sms popup from the market
3) put the sms unread count widget on the homescreen
4) configure sms popup to your liking
5) send messages to your heart's content
This uses the default 'messages' app rather than anything else and works perfectly
Click to expand...
Click to collapse
Thanks very much for your reply
I will try this right now
i also have the problem with the unsent messages and undialled calls, tmo uk contract phone.

Duh! Desire still converts sms into mms, even with Froyo :(

Any known fix to this annoying issue yet? If you type a message that's longer than 3 sms:es it automatically converts the message into a mms message. Normally I wouldn't care about a "small" issue like this, it's just that I have free sms and I pay for mms messages.
Google said this have been fixed in Froyo, and yes it seems they're absolutely right since the problem is gone on the Nexus one & most other phones running 2.2.
But nothing have changed on the Desire, the problem is still there... Sometimes I wonder if the Desire is running an eclair/froyo hybrid and that HTC have just manipulated the numbers in the "about" screen.
Sigh...
I can type upto 5 sms before it convert into mms.. stock Froyo here
Sent from my HTC Desire using XDA App
Download Handcent.
I'm not saying you should switch to it completely (I wont, Stock SMS looks so much better) but you'll benefit from:
- Pattern/Pin lock for SMS messages (even for Stock SMS Program)
- For the rare occasions you're sending a long message, cut from stock SMS, paste into handcent and it shouldn't convert to MMS.
brummiesteven said:
Download Handcent.
I'm not saying you should switch to it completely (I wont, Stock SMS looks so much better) but you'll benefit from:
- Pattern/Pin lock for SMS messages (even for Stock SMS Program)
- For the rare occasions you're sending a long message, cut from stock SMS, paste into handcent and it shouldn't convert to MMS.
Click to expand...
Click to collapse
I know it's good and have lots of features, I've tried handcent before but I agree stock HTC SMS app looks so much better so I uninstalled it after a few days. But I might give your suggestion a try, thanks
handcent actually have a setting not to auto convert sms to mms...
Sent from my HTC Desire using XDA App
its 5 here as well, it is meant to reduce expenses, because (here at least) if you set six messages it will cost more than one mms, hence the converting.
is it related to the sim card and the network preferences? maybe, but if it is than it should detect if you have free SMS and not convert.
either ways i think you should have an option to turn it on/off.
worth mentioning in android issues
irkan said:
its 5 here as well, it is meant to reduce expenses, because (here at least) if you set six messages it will cost more than one mms, hence the converting.
is it related to the sim card and the network preferences? maybe, but if it is than it should detect if you have free SMS and not convert.
either ways i think you should have an option to turn it on/off.
worth mentioning in android issues
Click to expand...
Click to collapse
I have an sms-flat --> mms more expensive. But all in all not a too bad idea if you pay for every single sms...

[Q] Sending texts causes crash

There are two people (at least) that I can't send text messages to. One is on AT&T and one is on Sprint so their carrier isn't the issue. And it doesn't matter which sms app I use.
When I use Chomp I get this result: "Unfortunately, chomp SMS has stopped."
When I use the stock messaging app I get this result: "Unfortunately, Messaging has stopped."
There is no existing thread with these people and their cell phone numbers are valid. When they send me texts everything looks normal on their end but I don't get the message.
I am bone dry stock.
Any ideas? This is very annoying and I probably will have the same problem with other people, I just haven't discovered it yet.
I've never heard of this issue before
Sent from my SPH-L710 using Tapatalk 4 Beta
uscpsycho said:
There are two people (at least) that I can't send text messages to. One is on AT&T and one is on Sprint so their carrier isn't the issue. And it doesn't matter which sms app I use.
When I use Chomp I get this result: "Unfortunately, chomp SMS has stopped."
When I use the stock messaging app I get this result: "Unfortunately, Messaging has stopped."
There is no existing thread with these people and their cell phone numbers are valid. When they send me texts everything looks normal on their end but I don't get the message.
I am bone dry stock.
Any ideas? This is very annoying and I probably will have the same problem with other people, I just haven't discovered it yet.
Click to expand...
Click to collapse
Did you accidentally Block them ?
prboy1969 said:
Did you accidentally Block them ?
Click to expand...
Click to collapse
I don't think so. How do I check? When I long press their names in the contact list I see an option to "add to reject list" which suggests they aren't blocked. How else can I check?
I don't think I've blocked anyone. Is there a way to check everyone I've blocked? And on a related note, what happens when I add someone to the reject list? If they call me will they go straight to voicemail or what?
uscpsycho said:
I don't think so. How do I check? When I long press their names in the contact list I see an option to "add to reject list" which suggests they aren't blocked. How else can I check?
I don't think I've blocked anyone. Is there a way to check everyone I've blocked? And on a related note, what happens when I add someone to the reject list? If they call me will they go straight to voicemail or what?
Click to expand...
Click to collapse
Are you opposed to rooting and trying out a ROM? I honestly don't know what's going on, but if it's crashing your sms programs, it sounds to me somehow software or settings related (but I've never seen anything that could do that). Since it's most-likely software related, I'd bet a fresh install would solve it.
But that being said, it's a really bizarre thing to have happened.
I'd try erasing the problem contacts and re-adding them before going too far into it. Very odd problem though, thats for sure!
It does not sound like you have anyone Blocked / Rejected. Did you install any apps before the issue started?
TEAM MiK
MikROMs Since 3/13/11
Honestly, I have never heard of this before. Usually, I would never want to bother sprint tech, but I would go show them and see what they think. That is very odd. Have you tried a factory reset? (Backup everything first)
------------------------
Sprint Galaxy S3 "Supernexus"
Whiplashh Rom
Look it up.
So I'm in a major bind. I realized that the problem was for anyone who I didn't already have a sms thread with. If I send/receive text messages with someone that has an existing thread, it works fine. If they don't have a thread send/receive text fails as I described.
I tried uninstalling Chomp SMS and that didn't help. So I figured there might be some corruption in my text message store so I backed up my sms & mms and then deleted everything. Now I can't send/receive text messages from ANYONE and when I try to restore my text messages it fails. I backed up with two different apps to be safe and they both failed.
At this point it seems like the only option is a factory reset. Does anyone have another suggestion to fix this?
Before doing a factory reset I'd like to back everything up but I'm not rooted yet and to make matters worse I'm on vacation with my Mac rather than my Windows laptop -- so rooting is not possible. I don't want to do a factory reset and lose everything but I can't be away for this many days without the capability to send/receive text messages. Especially since people who are texting me have no idea I'm not getting their texts. FML
Turn on Mobile Data. Update Profile & PRL, Turn off your mobile data.
Backup export your contacts list. should be like a
Contacts.VCF file.
And backup your SMS messages if possible
Go into applications / All Applications > Wipe Data for both messaging apps + Wipe Contacts list.
Turn off your sync for contacts.
Reboot your device.
Open up both messaging apps and tweak / change what ever you need in the settings for both applications.
Turn on your data and reset LTE/CMDA CMDA/EVDO back and forth once
Reboot your phone.
Import your contacts list.
Re-sync your contacts.
Then try messaging them.
If that doesn't work then I have no clue what'll help with your issue being non-rooted.
Spark91 said:
Turn on Mobile Data. Update Profile & PRL, Turn off your mobile data.
Backup export your contacts list. should be like a
Contacts.VCF file.
And backup your SMS messages if possible
Go into applications / All Applications > Wipe Data for both messaging apps + Wipe Contacts list.
Turn off your sync for contacts.
Reboot your device.
Open up both messaging apps and tweak / change what ever you need in the settings for both applications.
Turn on your data and reset LTE/CMDA CMDA/EVDO back and forth once
Reboot your phone.
Import your contacts list.
Re-sync your contacts.
Then try messaging them.
If that doesn't work then I have no clue what'll help with your issue being non-rooted.
Click to expand...
Click to collapse
I tried this, it didn't work.
Now I have another problem. When I try to sync my contacts, after restoring them from the backup, I'm getting an error. The error says "Sync is currently experiencing problems.It will be back shortly." Maybe it will be back shortly but in my experience with a similar problem with calendar syncing a couple years back, this is not so easy to fix.
Any suggestions?
Your firmware and base is updated to MD4 right?
EDIT:
Have you tried Go SMS Pro Using this method?
Download from Google play
Open application and go to settings
Click Advanced Tab.
Click MMS Settings
Checkmark Fill APN Configuration Manually.
Code:
MMSC
http://mms.sprintpcs.com
MMS Proxy
68.28.31.7
MMS Port
80
Force Close application, and then reboot it, and now try sending something SMS or MMS.
Yes, I'm on MD4.
I actually think MD4 may have something to do with this. The first time I noticed the problem was right around the time I installed MD4. It was within a day, either right before or right after. For some reason Sprint pushed MD4 to may waaaaay after everyone else got it which is why I just recently got it.
I tried your Go SMS Pro technique but got not joy. The stock messaging app still crashes. Go SMS doesn't crash when I send messages but nothing is actually sent. And whenever someone sends me text messages I still don't get them.

[Q] Sprint LG G4 Spliting SMS

Before I switched to sprint I had used T-Mobile LG G3. The default messaging app split long text messages into two or three, and I received long messages in similar chunks. But I used the Textra messaging app and it ceased to do that. Long messages sent as one as well as receiving 500+ character text.
Now, being with sprint the problems have re-appeared and I an unable to fix it. Textra does not change the sms limits so I send multiple text to friends and likewise with receiving. This is not a huge issue just a major inconvenience and a nuisance.
Are there setting I'm messing, apps that will help, anything i can do to keep long message as one? Please and thank you for your help.
I think it's a Sprint issue. I've been with them for a long time and always remember this happening. However, if there is a fix, I'd love to know it also.
Newkidintown said:
Before I switched to sprint I had used T-Mobile LG G3. The default messaging app split long text messages into two or three, and I received long messages in similar chunks. But I used the Textra messaging app and it ceased to do that. Long messages sent as one as well as receiving 500+ character text.
Now, being with sprint the problems have re-appeared and I an unable to fix it. Textra does not change the sms limits so I send multiple text to friends and likewise with receiving. This is not a huge issue just a major inconvenience and a nuisance.
Are there setting I'm messing, apps that will help, anything i can do to keep long message as one? Please and thank you for your help.
Click to expand...
Click to collapse
Sprint has the 160 character limit for SMS texting. If you want to text longer messages as a single message, you either need to use an instant messaging app like Google Hangouts (though those require the recipient to also have the messaging app), or find a texting app that can convert long messages to MMS if it goes past the 160 character limit. These solutions will convert the SMS to MMS or other forms of data, though, so just be aware of that if you have some sort of data limit.
If the converting SMS to data is not a viable solution, a quick google search revealed this app: BigSMS, https://play.google.com/store/apps/details?id=skezza.main&hl=en.
It supposedly can make long texts, but I have never used it myself, so I can't comment on if it works or not.
metayoshi said:
Sprint has the 160 character limit for SMS texting. If you want to text longer messages as a single message, you either need to use an instant messaging app like Google Hangouts (though those require the recipient to also have the messaging app), or find a texting app that can convert long messages to MMS if it goes past the 160 character limit. These solutions will convert the SMS to MMS or other forms of data, though, so just be aware of that if you have some sort of data limit.
If the converting SMS to data is not a viable solution, a quick google search revealed this app: BigSMS,
It supposedly can make long texts, but I have never used it myself, so I can't comment on if it works or not.
Click to expand...
Click to collapse
As I said before, I used Textra in the past and my messages were sent as one and I received long messages as one. I recently downloaded EvolveSms which fixed the issue of my messages being split by converting them into MMS (which i have no problem with at all) but I still got 4 separate chunks of their message. I know there's an option to reassemble split messages but it seems to not be working. I'll go to a sprint store to see if there's an issue there or not.
Newkidintown said:
As I said before, I used Textra in the past and my messages were sent as one and I received long messages as one. I recently downloaded EvolveSms which fixed the issue of my messages being split by converting them into MMS (which i have no problem with at all) but I still got 4 separate chunks of their message. I know there's an option to reassemble split messages but it seems to not be working. I'll go to a sprint store to see if there's an issue there or not.
Click to expand...
Click to collapse
Ok, Good luck with with the Sprint customer rep. The split SMS thing never bothered me since I've been on Sprint for a very long time. However, I did a quick google search, and it does seem like some devices have native support for recombining received SMS messages, like the Sprint Galaxy S 5, so it does look like it can work. Hopefully they can do it on the G4 as well.

@tmomail.net Android Messages app help

I'm having a frustrating issue with the stock Android Messages app. My work sends notification texts via email, ie. from a gmail account to "mynumber"@tmomail.net.
The Android Messages app (stock android sms app), will not download these texts. I've been troubleshooting this all week and continue to come up empty, here is a breakdown of symptoms and what I have tried:
-My phone does notify me that a message is received, but requires me to tap to attempt to download the message, but the download always fails.
-Auto-download MMS is enabled, app is up to date
-third party apps WORK (kinda, see textra screenshot. message is delivered along with a weird code)
-if there is a subject in the email, the subject WILL display in the text, but not the body
-Safe Mode does not fix it
-phone is Pixel XL from Play store on T-Mobile
-issue happened on stock unrooted phone with all updates
-after exhausting all options I unlocked the bootloader, installed TWRP and Pure Nexus rom, issue did not go away
-have deleted and edited all APNs countless times changing damn near every option to no avail
-have tried on and off wi-fi, with and without wi-fi calling, no changes
-normal MMS works fine (picture texts, group texts)
-have tried same APNs and apps on two different devices on my plan (V20 and S6 edge), and this issue cannot be duplicated. tmomail messages works fine on those phones with the exact same settings as on my Pixel
That's basically it. Hopefully I'm missing something simple. Please help if you have any suggestions, I'm open to just about anything. I know the easy fix is to just use Textra or another third party app, but I really don't want to. Also I can't stand not knowing what the problem is!!! Thanks in advance!
What do your apn settings look like
Right now they are reset to default.
kyacrash said:
Right now they are reset to default.
Click to expand...
Click to collapse
Can you edit? Add MMS to apn type, reboot, make sure it sticks and try again
pcriz said:
Can you edit? Add MMS to apn type, reboot, make sure it sticks and try again
Click to expand...
Click to collapse
It stuck upon reboot, but no change. Tried it twice.
kyacrash said:
I'm having a frustrating issue with the stock Android Messages app. My work sends notification texts via email, ie. from a gmail account to "mynumber"@tmomail.net.
The Android Messages app (stock android sms app), will not download these texts. I've been troubleshooting this all week and continue to come up empty, here is a breakdown of symptoms and what I have tried:
-My phone does notify me that a message is received, but requires me to tap to attempt to download the message, but the download always fails.
-Auto-download MMS is enabled, app is up to date
-third party apps WORK (kinda, see textra screenshot. message is delivered along with a weird code)
-if there is a subject in the email, the subject WILL display in the text, but not the body
-Safe Mode does not fix it
-phone is Pixel XL from Play store on T-Mobile
-issue happened on stock unrooted phone with all updates
-after exhausting all options I unlocked the bootloader, installed TWRP and Pure Nexus rom, issue did not go away
-have deleted and edited all APNs countless times changing damn near every option to no avail
-have tried on and off wi-fi, with and without wi-fi calling, no changes
-normal MMS works fine (picture texts, group texts)
-have tried same APNs and apps on two different devices on my plan (V20 and S6 edge), and this issue cannot be duplicated. tmomail messages works fine on those phones with the exact same settings as on my Pixel
That's basically it. Hopefully I'm missing something simple. Please help if you have any suggestions, I'm open to just about anything. I know the easy fix is to just use Textra or another third party app, but I really don't want to. Also I can't stand not knowing what the problem is!!! Thanks in advance!
Click to expand...
Click to collapse
Hey so I know your post is literally years old but I had been going through the same problem for YEARS before someone at T-Mobile finally figured it out. I figured I would post this to give you a hand and maybe someone else with this problem.
After going back and forth with T-Mobile for, no joke, 2 years on this issue, the fix was finally discovered. It has to do with T-Mobile "Digits". It's a "free" "second line" which is really just an alternate phone number for you to give people on sites like CraigsList if you don't want people to know your real number. You can just use Google Voice for this. Anyway, call T-Mobile and tell them you don't want your Digits number linked to your cell number (at least not for texts) and it will fix the issue.
Drove me crazy for YEARS. Hope this helps you or anyone else out there!

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