@tmomail.net Android Messages app help - Google Pixel XL Questions & Answers

I'm having a frustrating issue with the stock Android Messages app. My work sends notification texts via email, ie. from a gmail account to "mynumber"@tmomail.net.
The Android Messages app (stock android sms app), will not download these texts. I've been troubleshooting this all week and continue to come up empty, here is a breakdown of symptoms and what I have tried:
-My phone does notify me that a message is received, but requires me to tap to attempt to download the message, but the download always fails.
-Auto-download MMS is enabled, app is up to date
-third party apps WORK (kinda, see textra screenshot. message is delivered along with a weird code)
-if there is a subject in the email, the subject WILL display in the text, but not the body
-Safe Mode does not fix it
-phone is Pixel XL from Play store on T-Mobile
-issue happened on stock unrooted phone with all updates
-after exhausting all options I unlocked the bootloader, installed TWRP and Pure Nexus rom, issue did not go away
-have deleted and edited all APNs countless times changing damn near every option to no avail
-have tried on and off wi-fi, with and without wi-fi calling, no changes
-normal MMS works fine (picture texts, group texts)
-have tried same APNs and apps on two different devices on my plan (V20 and S6 edge), and this issue cannot be duplicated. tmomail messages works fine on those phones with the exact same settings as on my Pixel
That's basically it. Hopefully I'm missing something simple. Please help if you have any suggestions, I'm open to just about anything. I know the easy fix is to just use Textra or another third party app, but I really don't want to. Also I can't stand not knowing what the problem is!!! Thanks in advance!

What do your apn settings look like

Right now they are reset to default.

kyacrash said:
Right now they are reset to default.
Click to expand...
Click to collapse
Can you edit? Add MMS to apn type, reboot, make sure it sticks and try again

pcriz said:
Can you edit? Add MMS to apn type, reboot, make sure it sticks and try again
Click to expand...
Click to collapse
It stuck upon reboot, but no change. Tried it twice.

kyacrash said:
I'm having a frustrating issue with the stock Android Messages app. My work sends notification texts via email, ie. from a gmail account to "mynumber"@tmomail.net.
The Android Messages app (stock android sms app), will not download these texts. I've been troubleshooting this all week and continue to come up empty, here is a breakdown of symptoms and what I have tried:
-My phone does notify me that a message is received, but requires me to tap to attempt to download the message, but the download always fails.
-Auto-download MMS is enabled, app is up to date
-third party apps WORK (kinda, see textra screenshot. message is delivered along with a weird code)
-if there is a subject in the email, the subject WILL display in the text, but not the body
-Safe Mode does not fix it
-phone is Pixel XL from Play store on T-Mobile
-issue happened on stock unrooted phone with all updates
-after exhausting all options I unlocked the bootloader, installed TWRP and Pure Nexus rom, issue did not go away
-have deleted and edited all APNs countless times changing damn near every option to no avail
-have tried on and off wi-fi, with and without wi-fi calling, no changes
-normal MMS works fine (picture texts, group texts)
-have tried same APNs and apps on two different devices on my plan (V20 and S6 edge), and this issue cannot be duplicated. tmomail messages works fine on those phones with the exact same settings as on my Pixel
That's basically it. Hopefully I'm missing something simple. Please help if you have any suggestions, I'm open to just about anything. I know the easy fix is to just use Textra or another third party app, but I really don't want to. Also I can't stand not knowing what the problem is!!! Thanks in advance!
Click to expand...
Click to collapse
Hey so I know your post is literally years old but I had been going through the same problem for YEARS before someone at T-Mobile finally figured it out. I figured I would post this to give you a hand and maybe someone else with this problem.
After going back and forth with T-Mobile for, no joke, 2 years on this issue, the fix was finally discovered. It has to do with T-Mobile "Digits". It's a "free" "second line" which is really just an alternate phone number for you to give people on sites like CraigsList if you don't want people to know your real number. You can just use Google Voice for this. Anyway, call T-Mobile and tell them you don't want your Digits number linked to your cell number (at least not for texts) and it will fix the issue.
Drove me crazy for YEARS. Hope this helps you or anyone else out there!

Related

[Q] CM7 MMS issue

I searched the CM7 thread, but MMS and issue are such vague queries that I was unable to find anything pertaining to my issue.
I can receive MMS fine, but I cannot send at all. I choose the pic I want to send and hit send, and it just disappears. Doesn't show up in the thread of messages. Then when I back out of it, I see the last message I sent that person is (no subject) like it was my pic, but when I go into the thread it is not sent. But it shows up with the pic again like I never sent it. It saves it as a draft. Any time I hit send it does the same thing over and over. I can't even get the pic to delete from drafts. The only way is to delete the whole thread.
I have changed my number in the call settings to show with a +509251xxxx, no dashes or anything. Is there something else I am missing? I have tried several different CM7 builds and all have the same problem.
bump - really? Nothin guys?
Edit: reflashed CM7 and only restored apps+data, no system data and problem was resolved. I assumed since my system data was from a prior CM7 version that it would be no problem, apparently I was wrong. Thank me for all the help
I have the same issue. It doesn't disappear for me, but it just stays there wit the spinning circle thing. It never sends and after a couple of minutes, it says I cannot send the MMS.
Is there a solution without reflashing?
same problem.mine says mms is too large
I have the opposite issue. I've been completely unable to pin down the issue. I can MMS myself pictures and can MMS them to my email, but I cannot receive them. I used to receive them just fine, but now it's an issue.
I've confirmed that I can't receive them from iPhones, BlackBerries, and other Android phones.
I've checked my APN and know it works. I can access Mobile Data.
I've tried third party apps for messaging and that doesn't help.
I've spoofed as an iPhone, BlackBerry, and Custom (Blank) Agent without any results.
I've ensured my phone number in system settings doesn't have any symbols.
Anyone fix this issue?
TJBunch1228 said:
I searched the CM7 thread, but MMS and issue are such vague queries that I was unable to find anything pertaining to my issue.
I can receive MMS fine, but I cannot send at all. I choose the pic I want to send and hit send, and it just disappears. Doesn't show up in the thread of messages. Then when I back out of it, I see the last message I sent that person is (no subject) like it was my pic, but when I go into the thread it is not sent. But it shows up with the pic again like I never sent it. It saves it as a draft. Any time I hit send it does the same thing over and over. I can't even get the pic to delete from drafts. The only way is to delete the whole thread.
I have changed my number in the call settings to show with a +509251xxxx, no dashes or anything. Is there something else I am missing? I have tried several different CM7 builds and all have the same problem.
Click to expand...
Click to collapse
Uhh, yeah that sucks: I have absolutely no idea, im on GingerVill 1.5 and it works fine, I also flashed sense, regular cm7, miui, and I never had a problem with it..
Try to download handscent or go sms and try that? I doubt that will work but give it a try!
dkmurphys said:
I have the opposite issue. I've been completely unable to pin down the issue. I can MMS myself pictures and can MMS them to my email, but I cannot receive them. I used to receive them just fine, but now it's an issue.
--Edited--
Anyone fix this issue?
Click to expand...
Click to collapse
I've got a similar issue -
Using CM7 7.0.3's Mms.apk my phone processes sms no problem, however it will not process mms - send or receive.
Go SMS Pro however will let me SEND picture messages - and Its going through my carrier because in an email to myself it was full of their crap - Sent to you from a Koodo Mobile Customer!
Unfortunately I cannot receive mms; Go SMS implies that it relies on the Mms.apk to forward notifications.
Considering that the Mms.apk isn't syncing with the mmsc properly, I'm assuming the problem lies there. I've even gone so far as to go to one of the phone kiosks and ask to play with their new Nexus S (*drool*) and ripped the apns off of it and uploaded their apn directly to my phone. Still, no dice.
Any suggestions anyone?
I've been having the same problems. Tried lots of things. I was also using Go SMS pro, and thought that was the issue. Tried fooling around with apn, user agent and MMS size etc... Nothing worked except the simple fix:
What I had to do to make it work was to have my mobile network on -- (which I almost always have off from the notification switches). Once it was turned on, it still didn't kick over because I was connected to wifi. So I had to manually disable wifi and then resend the message. It worked fine then.
So:
Turn off wifi
turn on mobile / 3g
resend message
Seems like a simple bug that's keeping the mobile network from kicking on.

Please Help - Multi Text Issue With ICS & CM9

Hello everyone, I would like to start by saying thank you to everyone here, all of your posts, info, etc has been excellent in helping me along my way to learning enough about this stuff to be dangerous to mine & my friends phones...we're all still using them so that's a "Win" in my book
Now, on to my problem. I've tried googling & searching posts here, and I don't know if it's just the terminology I've searched but I've found nothing similar to my problem except where a thread had to do with EMBS messages coming through incorrectly.
First off, I'm on a Sprint Branded Samsung Epic Touch 4g Galaxy S II (whew that's a mouthful already) It is on Verizon Prepaid Service.
When I first set this phone up, everything worked correctly - Talk, Text, Web, MMS, WiFi Hotspot, Etc - all working perfectly. I was able to send & receive picture mail through MMS, etc.
I am currently running CyanogenMod 9-20120416-SNAPSHOT-epic4gtouch-Alpha 3
Android Ver 4.04
Kernel Ver 3.0.15-SPH-D710.FD10-CL377892
This is the updates I installed to this phone originally:
gapps-ics-20120429-signed
StockCWM-EL26.tar.md5
update-cm-9-20120416-SNAPSHOT-epic4gtouch-alpha3-signed
mmsfix.zip (and made the correct changes for Verizon)
As I said, the phone was 100% functioning at this point for several days. The problem that came up happened out of nowhere, no changes were made to the phone whatsoever, not even a random app was installed from the market.
The only apps I have installed are
Wifi Tether (Rooted Users)
ES File Explorer
Facebook
GMail
Craigslist
Facebook Contact Sync
NFL Scoreboard
QR Droid
SuperUser
Rom Toolbox
Rom Manager
Terminal Emulator
Other than that, it's just what ICS & GApps Installed.
So here's the problem - whenever I recieve a text from anyone now, if it comes in multiple texts (ie 1/2, 2/2/ etc) it shows up as all special characters when I recieve it.
Here is the last one I got, I sent it from another phone on the same carrier - I just typed myself a message until I was sure it would be a 2 part message and this is what came through on my Epic
First Msg
ß<xp¿AcGÉ?üööysgOS&Læ;6lX9W/Ü<9rfEØΨ+FøÆ8xp¿A¥ìÅß<xqF<9$fÅz<EEggÜNixw¿
5¥rdåÆΩÖÅΠ'ålÄ3gF
3vø)rlyscW/Ü>ñzsbEKΨ/ÜÆ_gGEìgVLhurd1äñ2AÅZ#ΛC<z¡@@@@@@@
Second Msg
Ü=ävhPfOÉ?N3vlY1cnÖ<yreIΨ/Ü<9rfEØC¥ìÅÆ8xpaCì
Λ(XΔA$éZTGøΔHEwì/ÖrsOà#Ec=P
I put it in a hex/text converter and the text version came up all "?'s" so I'm pretty much at a loss at this point.
I apologize for a long winded message, but I wanted to include as much information about my phone, etc as possible to get the best answer I could.
Again, thank you all and if anyone has any insight to what might be causing this, I would greatly appreciate the info.
Oh, and in case I didn't make it clear - at this moment, text works fine (if its only 1 text at a time incoming) I can send multiple page texts & the recipient gets them no problem, and I can send/recieve pictures, etc as mms with no problems...the problem only exists if it's multiple pages of text coming in at once.
Thanks
What happens if you use a 3rd party messaging app like handcent?
someguyatx said:
What happens if you use a 3rd party messaging app like handcent?
Click to expand...
Click to collapse
I just tried a few diff versions of Handcent, with the settings Default, then again with the settings on "Default SMS/MMS App (Disables Stock & Other Messaging Apps) and got the same results...
The wierd character code that comes through is exactly the same, both with the stock app & handcent in case that might be a question...
**Update**
I have Google Voice number sending voicemail converted as text to my phone on a secondary number. I got one today, was 3 pages SMS and it came through perfectly, right after that, I got a reg text from someone elses phone that was 2 pages, and it was the same type characters, and a few more since that were all the same special characters.
I've tested the Google Voice translation a few more times, and it comes through perfectly. I also tested just sending a multi-page text to my google voice number, which just forwarded the texts to my phone via SMS and they also come through perfectly.
So SMS from Google Voice in multiple texts works great, but from another phone do not.
If anyone has seen anything like this, I would love to know I'm not alone.
I'm having this exact same problem too. I noticed multiple texts incoming from certain people are fine, but when I receive multiple texts from a few others or a group sms from an iphone I get this really wonky characters. Any help would be appreciated. I am using this phone through pageplus.

[Q] Sending texts causes crash

There are two people (at least) that I can't send text messages to. One is on AT&T and one is on Sprint so their carrier isn't the issue. And it doesn't matter which sms app I use.
When I use Chomp I get this result: "Unfortunately, chomp SMS has stopped."
When I use the stock messaging app I get this result: "Unfortunately, Messaging has stopped."
There is no existing thread with these people and their cell phone numbers are valid. When they send me texts everything looks normal on their end but I don't get the message.
I am bone dry stock.
Any ideas? This is very annoying and I probably will have the same problem with other people, I just haven't discovered it yet.
I've never heard of this issue before
Sent from my SPH-L710 using Tapatalk 4 Beta
uscpsycho said:
There are two people (at least) that I can't send text messages to. One is on AT&T and one is on Sprint so their carrier isn't the issue. And it doesn't matter which sms app I use.
When I use Chomp I get this result: "Unfortunately, chomp SMS has stopped."
When I use the stock messaging app I get this result: "Unfortunately, Messaging has stopped."
There is no existing thread with these people and their cell phone numbers are valid. When they send me texts everything looks normal on their end but I don't get the message.
I am bone dry stock.
Any ideas? This is very annoying and I probably will have the same problem with other people, I just haven't discovered it yet.
Click to expand...
Click to collapse
Did you accidentally Block them ?
prboy1969 said:
Did you accidentally Block them ?
Click to expand...
Click to collapse
I don't think so. How do I check? When I long press their names in the contact list I see an option to "add to reject list" which suggests they aren't blocked. How else can I check?
I don't think I've blocked anyone. Is there a way to check everyone I've blocked? And on a related note, what happens when I add someone to the reject list? If they call me will they go straight to voicemail or what?
uscpsycho said:
I don't think so. How do I check? When I long press their names in the contact list I see an option to "add to reject list" which suggests they aren't blocked. How else can I check?
I don't think I've blocked anyone. Is there a way to check everyone I've blocked? And on a related note, what happens when I add someone to the reject list? If they call me will they go straight to voicemail or what?
Click to expand...
Click to collapse
Are you opposed to rooting and trying out a ROM? I honestly don't know what's going on, but if it's crashing your sms programs, it sounds to me somehow software or settings related (but I've never seen anything that could do that). Since it's most-likely software related, I'd bet a fresh install would solve it.
But that being said, it's a really bizarre thing to have happened.
I'd try erasing the problem contacts and re-adding them before going too far into it. Very odd problem though, thats for sure!
It does not sound like you have anyone Blocked / Rejected. Did you install any apps before the issue started?
TEAM MiK
MikROMs Since 3/13/11
Honestly, I have never heard of this before. Usually, I would never want to bother sprint tech, but I would go show them and see what they think. That is very odd. Have you tried a factory reset? (Backup everything first)
------------------------
Sprint Galaxy S3 "Supernexus"
Whiplashh Rom
Look it up.
So I'm in a major bind. I realized that the problem was for anyone who I didn't already have a sms thread with. If I send/receive text messages with someone that has an existing thread, it works fine. If they don't have a thread send/receive text fails as I described.
I tried uninstalling Chomp SMS and that didn't help. So I figured there might be some corruption in my text message store so I backed up my sms & mms and then deleted everything. Now I can't send/receive text messages from ANYONE and when I try to restore my text messages it fails. I backed up with two different apps to be safe and they both failed.
At this point it seems like the only option is a factory reset. Does anyone have another suggestion to fix this?
Before doing a factory reset I'd like to back everything up but I'm not rooted yet and to make matters worse I'm on vacation with my Mac rather than my Windows laptop -- so rooting is not possible. I don't want to do a factory reset and lose everything but I can't be away for this many days without the capability to send/receive text messages. Especially since people who are texting me have no idea I'm not getting their texts. FML
Turn on Mobile Data. Update Profile & PRL, Turn off your mobile data.
Backup export your contacts list. should be like a
Contacts.VCF file.
And backup your SMS messages if possible
Go into applications / All Applications > Wipe Data for both messaging apps + Wipe Contacts list.
Turn off your sync for contacts.
Reboot your device.
Open up both messaging apps and tweak / change what ever you need in the settings for both applications.
Turn on your data and reset LTE/CMDA CMDA/EVDO back and forth once
Reboot your phone.
Import your contacts list.
Re-sync your contacts.
Then try messaging them.
If that doesn't work then I have no clue what'll help with your issue being non-rooted.
Spark91 said:
Turn on Mobile Data. Update Profile & PRL, Turn off your mobile data.
Backup export your contacts list. should be like a
Contacts.VCF file.
And backup your SMS messages if possible
Go into applications / All Applications > Wipe Data for both messaging apps + Wipe Contacts list.
Turn off your sync for contacts.
Reboot your device.
Open up both messaging apps and tweak / change what ever you need in the settings for both applications.
Turn on your data and reset LTE/CMDA CMDA/EVDO back and forth once
Reboot your phone.
Import your contacts list.
Re-sync your contacts.
Then try messaging them.
If that doesn't work then I have no clue what'll help with your issue being non-rooted.
Click to expand...
Click to collapse
I tried this, it didn't work.
Now I have another problem. When I try to sync my contacts, after restoring them from the backup, I'm getting an error. The error says "Sync is currently experiencing problems.It will be back shortly." Maybe it will be back shortly but in my experience with a similar problem with calendar syncing a couple years back, this is not so easy to fix.
Any suggestions?
Your firmware and base is updated to MD4 right?
EDIT:
Have you tried Go SMS Pro Using this method?
Download from Google play
Open application and go to settings
Click Advanced Tab.
Click MMS Settings
Checkmark Fill APN Configuration Manually.
Code:
MMSC
http://mms.sprintpcs.com
MMS Proxy
68.28.31.7
MMS Port
80
Force Close application, and then reboot it, and now try sending something SMS or MMS.
Yes, I'm on MD4.
I actually think MD4 may have something to do with this. The first time I noticed the problem was right around the time I installed MD4. It was within a day, either right before or right after. For some reason Sprint pushed MD4 to may waaaaay after everyone else got it which is why I just recently got it.
I tried your Go SMS Pro technique but got not joy. The stock messaging app still crashes. Go SMS doesn't crash when I send messages but nothing is actually sent. And whenever someone sends me text messages I still don't get them.

Major SMS Issues - Advanced Messaging?

Hi I am hoping someone might have some ideas of how to address my problem.
I am on a stock S9 on AT&T. I have had it for about 9 months...but about a month ago I started having a very problematic issue where I occasionally just dont receive a text message from someone. Its not always from the same person, and its sometimes in group texts but sometimes not. Its sporadic but often enough that its very problematic because I sometimes miss important messages without realizing.
I have been using Textra. At first I thought perhaps the problem is with Textra. But I logged in to MyAT&T portal and you can see there a log of all texts you have sent and received - the missing texts are never even showing as having been sent to me from the user.
I havent had much success figuring out what the issue is although after researching, I have noticed that some people think the culprit may be AT&T's "Advanced Messaging" function and they advise disabling it.
So I am now doing that to see if it works. The problem there though is it can only be disabled from within the stock Samsung Messages app, which I dont want to use. And if I go into that app to disable, and then switch to another Messaging app after, then every time I reboot, Advanced Messaging is on again.
If anyone has further advice on 1) understanding what the issue may be and 2) how I can permanently disable Advanced Messaging - I am desperate to receive it! Thank you.
lirong said:
Hi I am hoping someone might have some ideas of how to address my problem.
I am on a stock S9 on AT&T. I have had it for about 9 months...but about a month ago I started having a very problematic issue where I occasionally just dont receive a text message from someone. Its not always from the same person, and its sometimes in group texts but sometimes not. Its sporadic but often enough that its very problematic because I sometimes miss important messages without realizing.
I have been using Textra. At first I thought perhaps the problem is with Textra. But I logged in to MyAT&T portal and you can see there a log of all texts you have sent and received - the missing texts are never even showing as having been sent to me from the user.
I havent had much success figuring out what the issue is although after researching, I have noticed that some people think the culprit may be AT&T's "Advanced Messaging" function and they advise disabling it.
So I am now doing that to see if it works. The problem there though is it can only be disabled from within the stock Samsung Messages app, which I dont want to use. And if I go into that app to disable, and then switch to another Messaging app after, then every time I reboot, Advanced Messaging is on again.
If anyone has further advice on 1) understanding what the issue may be and 2) how I can permanently disable Advanced Messaging - I am desperate to receive it! Thank you.
Click to expand...
Click to collapse
You might have to adb push and remove advanced messaging from your system partition
([emoji813]9/[emoji725]/9[emoji813])

MMS not working

Anyone else having issues with MMS working since the latest update? I updated to NX659J_ECommon_V3.13 and ever since I can't get my MMS working. Everything else works like SMS and internet, but I can't send picture messages or group text. Before the update I was able to send MMS just fine, but I had stopped using the phone for about 2 months. This is because there were to many issues with the OS for me to use it as my daily driver (no custom Launchers, can't have battery percentage in the notification bar, NFC didn't work with google pay, no face unlock). I saw that this update fixed all these things, so I quickly grabbed my phone and updated to it. And I can say that all of those issues have been resolved (well I don't know about google pay as I haven't gone to the store yet to test, but I guess it is). The thing is now, my MMS doesn't work. I have gone through all the messaging settings on the phone and looked at my APNs and made sure they were correct. Spent an 1 1/2 hour on the phone with T Mobile going over those same settings and APNs yesterday. I'm pretty sure the issue is the phone/update because the SIM works fine in my other phones. I really am hoping for another update or that someone has a quick fix because I would really like to make this phone my main phone. It's a great phone, with a good build quality and get specs. I got 5G on this thing and with the custom launcher, all the grips about the OS are pretty much mute. But it just seems to always have 1 (or more things) that don't work. Anyone else dealing with this or have any ideas? Below are my phone specs.
Model: NX659J
Red Magic OS: V3.0
Build Number NX659J_ENCommon_V3.13
Launcher: Nova Launcher
Message App: Messages by Google
Cellular Provider: T-Mobile
I'm on ATT in SoCal and am not having any issues with MMS.
Have you installed any VPN or ad block apps?
MMS working fine in Canada with v.3.13 - I'm using Textra though, but I'm sure Messages is working fine too.
APN settings would be my first suspect, otherwise, double check your carrier has it enabled for your account.
pOLLYpOCKET said:
I'm on ATT in SoCal and am not having any issues with MMS.
Have you installed any VPN or ad block apps?
Click to expand...
Click to collapse
Nope. I had a couple different messaging apps on it, so I uninstalled those to make sure that those weren't causing the issue. I might just do a factory reset on it.
An Droid said:
MMS working fine in Canada with v.3.13 - I'm using Textra though, but I'm sure Messages is working fine too.
APN settings would be my first suspect, otherwise, double check your carrier has it enabled for your account.
Click to expand...
Click to collapse
I did all of the APN settings check and I have MMS enabled on my account. I ended up just doing a factory reset on the phone and now everything works. Thanks for you suggestions.
Hello everyone, I'm in Canada and as soon as I did the software upgrade to 3.13 3 days ago I can no longer connect to my mobile network for data and mms, calls and text work,WiFi is fine so far, I did a factory reset. I did call my provider and double checked that all was good on their end and apparently it is, except the fact that my EMEI number from my phone can not be entered on their system. I was wondering if that is the problem. Also setting up APN address does not work I get an error message " carrier does not allow APNs of type *. Any ideas of what is going on...
Thanks everyone

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