I got a Note 4 from AT&T from a friend at work. In the day it was quite fine but colors looked wierd I couldn't figure out why. Until night, I decided to reboot the phone and just wow...
- backlight bleeding? The logo of samsung was surrounded by light? even my LG G3 has better black than that.
- Tried to navigate on some black wallpapers and... this phone can't reproduce the color black?
I mean, Samsung info (the app) says that it is not refurbished and the IMEI is not blocked.
Other info apps says that the screen is Samsung original or OEM.
But just look at the pictures I attached. It is imposible for an AMOLED screen to be that bad, I change picture modes and nothing.
What do you think? It is not a fake phone because it rocks like it should on high demanding games and S-pen works good (I have a Note 3 and both S-pen works)
Rom is 5.1.1 updated via OTA right from AT&T
Do I freak out and tell her about the phone?
1 of the pictures is a screenshot, the other 2 are photos taken with my Note 3 to the "Note 4".
Well, what do you mean you got it from your friend, is it a gift to you, or did you buy it? or are you borrowing it?
It's very difficult to understand what I'm looking at with the pictures you posted. So, I cannot really say what is happening. It may be that they have an app installed that is doing something. The Note 4 cannot be rooted, however, so a factory reset would set you back to stock Android, without fear of any lingering unwanted programs.
Do you have the backlight turned up all the way?
If the phone is yours, I'd say do a factory reset. Also, if you are on 5.1.1, you are WAY behind on updates...Current is 6.x so you have a long way to go. Some apps change the screen settings to reduce blue at night, or other things. There may be something messing with your screen. But then again, I cannot say because I don't know what I'm looking at in your pictures.
For me I like my screen, it gets black, and it does well... But I don't turn up the backlight and I don't know what settings you are using.
If you bought it and you think there's something wrong with the screen - I'd say talk to the seller. Be polite and just express your concern, ask them if they know what's going on.
Related
Hi to all,
A couple of days ago I noticed that when I answered a call the colors of the screen looked bad, and I didn't pay attention to it.
Now my screen has transparent horizontal lines which are pretty visible, kind of like interference you get in computer screens when you take a picture of them.
I would like to mention that I haven't dropped the phone even once.
I'm considering doing a factory resest in hopes that it will solve the problem, but I doubt that it is a software issue.
What do you guys think?
Please advise
Itay
Sounds like a broken screen to me. And definitely like a warrenty case. Restore stock f/w if you have flashed and return it.
Restore the original firmware (if you have flashed the phone) and call the samsung service for the assistance.
the thing is that now I don't see it at all.
It's as if it came and gone.
I disabled my task killer and juice defender, performed a complete titanium backup, in case I want to restore afterwards, and now everything is normal.
It does sound like a hardware issue, but do you think there's a chance it is software related?
I'm asking because I purchased it in europe, and I don't live there, so sending it for repair is something I would rather avoid.
Of course, if it is indeed 100% hardare issue, I have no choice.
That is why I'm asking, to be certain and to see if there are others who experienced this issue.
Your replies are much appreciated
update:
It appeared again -> Did a Factory Reset -> It's still there -> Sending for repair.
Must be a hardware issue.
Thank you for your replies.
I've actually always had slight screen issues with my Galaxy S also. The screen flickers slightly once in a while. I don't know if the radio is actually the cause but it's the kind of thing you might expect from radio interference.
Has anybody else noticed this?
Benjamin Dobell said:
Has anybody else noticed this?
Click to expand...
Click to collapse
Nope, never seen any flicker. My screen seems to have a defect of it's own though, but I'm not sure if it's worth the effort to send it in, because I imported mine from the UK while I live in South Africa.
When in the sun or under bright light I can see a two vertical lines near the sides and a horizontal line on dark/black colours and when the screen is off. As if those pixels have a grey/brown tint to them. The line is mostly one pixel thick but in places it is two pixels.
They are almost impossible to see unless under sunlight where they are clearly visible where the screen is black.
Does anyone else see this or know anything about it?
Edit: Apparently it's just the motherboard or something visible through the screen and they all have it, so I'm worrying about nothing...
That's interesting...
It used to come and go, but I think now it's here to stay.
It's really annoying and the screen, while usable, is really not a pleasant sight to look at.
I've attached some photos showing the problem.
With a normal screen I would say that it looks that way because that's what you see when you photograph a screen of an electronic device, but the sad thing is that what you see in the picture is exactly what I'm seeing now.
I did a factory reset, so it's in german now.
I heard some Droid X had a similar problem, but didn't know Galaxy S was having it as well.
In any event, can you confirm that after a factory reset, I no longer have root access?
Just making sure so that they don't give me problems with the warranty.
seem like the phone was dropped, and the screen got damaged
the connectors are lose
double posted again....
Really?
That's very weird...
The only time it was "dropped" was from half a meter , it didn't fall directly but partially sideways, it was with a case, and it landed on its back, not on the screen.
I wouldn't even call that a fall.
Unless, someone in my family dropped it without telling me...
Either way, I think there's no escape but to send it to repair.
If you think it's a problem with the connectors, would you try and give it to some local lab to try and fix it or send it to samsung for replacement?
I faced similar problem.
This problem only occurs when I use the phone in 2g mode.
there are occasions whereby the signal bar for 2g is full and when I place the phone near some conductive surfaces the lines becomes very obvious, to the point of irritating.
nit sure if anyone has such problems too
I have same problems with horizontal lines.
I never paid attention if i am on 2g or 3g when it happens. I will now.
Edit: rooted on jm5
-------------
It seems that my phone too has started to do the same thing since last night.
I have called Samsung and am waiting to hear from them now.
I hope this is a thing covered in the warranty.
I have reverted to the local ROM for India and have deleted everything on my device.
Yet it shows lines flickering like you can see on old computer monitors.
Its not as bad as the ones on the attachment above but it is starting to annoy me.
It usually happens when the screen is completely filled with a single color except black.
Eg. When you pull down the notification tray down.
Also I seem to notice that when the wifi is off, it stops.(I dunno maybe a placebo effect)
aditya_t90 ,
I have sent it to Samsung for repair, and they should tell me in the coming days exactly what the problem is and whether it can be fixed under warranty or not.
I will update as soon as I hear from them.
Until then, try to see if it changes when you hold the phone differently, for example if you grip it more firmly or hold it in another way.
itaykoren said:
aditya_t90 ,
I have sent it to Samsung for repair, and they should tell me in the coming days exactly what the problem is and whether it can be fixed under warranty or not.
I will update as soon as I hear from them.
Until then, try to see if it changes when you hold the phone differently, for example if you grip it more firmly or hold it in another way.
Click to expand...
Click to collapse
When did you send it in and when did they receive it(if you were not there when they got it).
Also how long has it been without your phone?
The samsung service center is shut in my area today.
I will go to them tomorrow and get this sorted out.
Its not like the phone was cheap or anything.
I actually sent it to my uncle in Germany because it was purchased there.
He went to the store where he bought it and the store owner immediately sent it to samsung and said that probably by this Tuesday or Wednesday (so tomorrow or in 2 days) he will get an answer from them and see what's going on.
aditya_90 ,
Just to let you know that Samsung are sending me a new phone to replace the damaged one.
I sent in my phone for repairs and they replaced the LCD module. The problem is now gone.
I suggest that you should do the same while the warranty still holds since it appears to be the LCD that failed somewhat.
Hey guys , I have a problem, whenever i browse a site with a gray background, the screen is all the way down from its brightness ( since i use it indoors most of the time) i see like a semi black blurry line coming down top half the screen, you can notice it more in a gray background/image then with a color, but if you notice where the blurry line is, and is actually quite thick, though after you notice it, and switch to other colors, you can tell that there is a contrast difference between the color background and where the line is..
Im taking the phone to the sprint rep, i've already mentioned it to the Phone operator, and she mentioned she will note it, and i can just take the phone in.
( taking a screenshots odviously is useless, I'll bring up photoshop and somewhat portray what i see on the phone screen when i get home from work )
Though my phone hasn't been suffering with the android OS over percentage usage or anything of sorts, no LOS or nothing else, just the Wifi Scanning Bug..
If u over look it, you wont see much different and more when the screen is fully bright, but when the brightness is taken all the way down,you can see it! wtf... so i might as well take the risk, and see if i can get it replaced and hope that the next phone will be good too eh?
Could it be some Semi-dead LED, or burnt?..
I know that the way i write makes no sense lol, sorry english is my second language, im cuban
If your within your 30 or 14 day return why not? Obviously its bothering you so get new one. But do it right before your 30 day is up cause hopefully the second batch of epic touches will be out
Sent from my SGH-I897 using XDA App
I don't know if this has been asked before.
But is it possible to just let the Iris Scanner scans our eyes right when the screen turns on? Like, I have the cover on, then I flip the cover open, screen turns on, and Iris Scanner will do its job. RATHER than having to swipe the screen once.
And is it possible to accept phone call using Iris Scanner?
hoursenghong said:
I don't know if this has been asked before.
But is it possible to just let the Iris Scanner scans our eyes right when the screen turns on? Like, I have the cover on, then I flip the cover open, screen turns on, and Iris Scanner will do its job. RATHER than having to swipe the screen once.
And is it possible to accept phone call using Iris Scanner?
Click to expand...
Click to collapse
The short answer is no but both would be welcome changes.
Sent from my SM-N930V using XDA-Developers mobile app
jackdforme said:
The short answer is no but both would be welcome changes.
Sent from my SM-N930V using XDA-Developers mobile app
Click to expand...
Click to collapse
Thanks.
And is it possible to change edge lighting when someones calling and our phone's screen is placed down?
hoursenghong said:
Thanks.
And is it possible to change edge lighting when someones calling and our phone's screen is placed down?
Click to expand...
Click to collapse
Not sure what you mean by that. Edge lighting is contact color specified.
jackdforme said:
Not sure what you mean by that. Edge lighting is contact color specified.
Click to expand...
Click to collapse
Yes, that one. Thanks.
Iris scanner and Laser eye surgery
Hi Everybody,
I am new to posting but not new to following many samsung note 3,4,5 forums.
I just bought a Note 7 N930FD in Vietnam, Gold color. I would maybe have chosen another color but i didn’t have the choice. The manager at Phone Shop told me Samsung was having issues with the Black color getting to hot.
Anyway to get to my issue. It’s the iris scanner. It doesn’t give a complete successful scan of my eyes. The most it reached was 90%. Although mostly it doesn’t reach that % often mostly it fails within a minute or so.
I am wondering if anyone else is having issues getting their eyes scanned. I went back to the shop and the manager scanned his eyes, right away it was a success. He did it a second time with the same result.
So i conclude it not a issue with the phone or software.
The only 2 factors that maybe causing failed scans for me, are i had laser eye surgery many years ago. I have no idea if that is effecting it or not. Maybe if there is someone reading this who also had laser eye surgery and they used the iris scanner with success, would you please let me know. The other possibility is my eyelids don’t open enough to have the scanner complete the scan.
Beside this issue the phone is working really well. No lag, smooth scrolling. The speaker isn’t as loud as would like in comparison to my Note 5. But my note 5 was rooted with Viper/ AryaMod_Premium_Sound_Control installed, which was excellent. I don’t intend to root the Note 7 until i use the phone for 3 or 4 months, then i’ll see what is available with custom roms.
Also a side note, i didn’t have issue with using a sim card and memory card in the draw. It ejects ok when i apply slight pressure with the pin tool. The other thing was that the spring in the spen works fine, i did read someone said that theirs got stuck in the phone. I find after i eject the pen, i push back in the spring loaded top end. Then when i put it back into place i don’t need to push the spring loaded top. Just slide it into place easily till it clicks….
ljaaya1946 said:
Hi Everybody,
I am new to posting but not new to following many samsung note 3,4,5 forums.
I just bought a Note 7 N930FD in Vietnam, Gold color. I would maybe have chosen another color but i didn’t have the choice. The manager at Phone Shop told me Samsung was having issues with the Black color getting to hot.
Anyway to get to my issue. It’s the iris scanner. It doesn’t give a complete successful scan of my eyes. The most it reached was 90%. Although mostly it doesn’t reach that % often mostly it fails within a minute or so.
I am wondering if anyone else is having issues getting their eyes scanned. I went back to the shop and the manager scanned his eyes, right away it was a success. He did it a second time with the same result.
So i conclude it not a issue with the phone or software.
The only 2 factors that maybe causing failed scans for me, are i had laser eye surgery many years ago. I have no idea if that is effecting it or not. Maybe if there is someone reading this who also had laser eye surgery and they used the iris scanner with success, would you please let me know. The other possibility is my eyelids don’t open enough to have the scanner complete the scan.
Beside this issue the phone is working really well. No lag, smooth scrolling. The speaker isn’t as loud as would like in comparison to my Note 5. But my note 5 was rooted with Viper/ AryaMod_Premium_Sound_Control installed, which was excellent. I don’t intend to root the Note 7 until i use the phone for 3 or 4 months, then i’ll see what is available with custom roms.
Also a side note, i didn’t have issue with using a sim card and memory card in the draw. It ejects ok when i apply slight pressure with the pin tool. The other thing was that the spring in the spen works fine, i did read someone said that theirs got stuck in the phone. I find after i eject the pen, i push back in the spring loaded top end. Then when i put it back into place i don’t need to push the spring loaded top. Just slide it into place easily till it clicks….
Click to expand...
Click to collapse
- Note 7 black color gets too hot? Just an excuse. Never heard such thing. I'm using the black one myself. Wish I got the silver one but because pre-order stock ran out after 6 hours of the first day.
- Have you tried with other device to see if it get stuck on 90% also? I've never heard of that as well. Maybe eye surgery caused that. But try it on other device first to confirm.
hoursenghong said:
- Note 7 black color gets too hot? Just an excuse. Never heard such thing. I'm using the black one myself. Wish I got the silver one but because pre-order stock ran out after 6 hours of the first day.
- Have you tried with other device to see if it get stuck on 90% also? I've never heard of that as well. Maybe eye surgery caused that. But try it on other device first to confirm.
Click to expand...
Click to collapse
I am living in a small city in Vietnam. Only one shop now have Note 7 and they had 2 gold models. All in sealed box they won't open, only if you buy it. Usually they have display models. There is no display model to try what you suggest. Maybe in the next week or so i'll give it a go when they are on display. although the scanner worked fine for the shop manager, so i don't think its my phone or software. Yes i can't say if the guy is spinning a story about the black color, but it might be the case for the ones coming out of the Vietnam samsung factory that are effected!
Finally scan worked
Well I reset the phone, after was able to scan my eyes after a few attempts. End of Story for now!
If you dont care to reply, dont read. except moderator ofcourse.
tl;dr- screen black. not overheat .. touch works. even after black fading to complete black..d855... no paper/eraser/microwave stupidity..
Before you say its a common thing and is a repeat topic, let me tell you right away, its not..
Description-- D855.
phone screen goes off, more like fades away like some screwed up crt(i can see it going black from the sides and then slowly the whole screen)
when it happens -- anytime. at any moment.
what all i tried-- none. i find the paper logic stupid. i believe that if its such a bad processor, i might as well throw it away and buy anew one. i dont think its cpu problem..
why i think its not a cpu problem-- bcoz my touchscreen works perfectly even when device is fading. in fact at times when i lock and unlock again, all gets back to normal. no temperature related behaviours. it can happen even in a freezer. when it doesnt light up(the screen), phone still remains usable. i infact unlock the device with swipe up and go on home screen and i know where music icon is, and i click and then play cyanogenmod music player ((so use its viper4android even if screen is screwed).
no one mentioned whether during black screen the touch and all were working or not. mine is... so i feel its either the screen unit or the wire that connects it.
woyld really appreciate a proper answer if anyone could help me with this. i mean the word 'proper'/.. if any extra details needed, let me know, i will update. i just wanna pinpoint the thing thats causing the issue so that i can get part replaced if not super expensive. thanks.
PS- my battery has red indicator. like real bad since 3 months or something after it got in contact with water/. no device damage though. last time when it turned red, phone simply used to reboot randomly bcoz of low power for device to consume, but never used to look like some CRT screen slowly fading to black from sides crap.. so yeah.. thanks again
i think its the battery
This problem just started today, I've done nothing with settings, have not installed any apps recently, did not drop it, expose it to water, or anything that could possibly cause damage. What's happening is that basically about 1 inch-1 inch 1/8 of the bottom of the screen turns black, and at almost random, sometimes it could go a minute and half or so, sometimes 30 seconds, sometimes within 5 or less seconds. The strangest part? The part that goes black still operates fine to touch, so if an icon or letter of the keyboard, or whatever, is located in that area, it can still be selected/operates. Taking a screenshot to try to show it is worthless since it'll show the screen as just fine, so I attached a picture and a video of the problem from an old phone of mine. The blacked out are will go right back to normal if you turn the screen off, wait a second, and turn it back on. Also, if the blacked out area is there, it'll go away after about a half a second when the screen dims right before the screen inactivity turns the screen off. I've only had this phone for a couple months, I got it back on December 7th 2019.
I learned something else. If I manually lower the brightness to a particularly low level, the black goes away, so it seems to in some strange way be related to the phones brightness level (I use auto brightness), this also might explain why the black comes at differing intervals, as my brightness is adjusting constantly to my surroundings, the time before it comes is either shortened or lengthend based on the brightness.
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
Click to expand...
Click to collapse
I was just thinking I might have to do factory reset, if that doesn't work, and it needs repair/replacement, do I go to an authorized Samsung repair place (I know I have one within about a couple miles of my house), it's
obviously well within warranty, or take it to At&t store as I do have that AT&T Protect Advantage coverage for my phone?
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
Click to expand...
Click to collapse
Did the factory reset, turned out to be a waste of time. That black bar was showing immediately, right at the setup screen. So I guess it's safe to say that it's a hardware issue, defective whatever. Funny story is that when I bought this phone, my att store only had two of them left, one was immediately defective, it wouldnt get past the main logo screen, and now I got this one and it became defective within just a couple months, got to love it.
willhemmens said:
It doesn't seem that strange that the touch still works in that area as the digitiser and the display are two different things. I would factory reset (because Samsung will make you do this anyway) and if still an issue, take it directly to Samsung, that does not look good.
Click to expand...
Click to collapse
Just left AT&T store where I initially purchased the phone. They're shipping out a brand new note 10+ to me today and I'll get it tomorrow ?
Glad to hear! That definitely sounded like faulty hardware. Funny you saw two failures, I guess it will happen with such complex devices.
Note 10 plus screen goes black
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.
Tech girl99 said:
Hi i thought i was crazy until i saw your thread. The same thing is happening to me but it does not go continuously so id see two red squares first theyre really small and they appear anywhere on the screen then if try to screenshot them they show upblack in the screenshots instead of red . I just need to know if anyone found a solution yet because my phone came with the warranty booklet but it wasnt filled out.
Click to expand...
Click to collapse
You just need the proof of purchase, or, if you got it on contract, the contract itself will suffice