Zenfone shutting down when phone screen goes to sleep - ZenFone 2 Q&A, Help & Troubleshooting

Hi there... Please can someone help me with my phone...
My Zenfone 2 model is z00ad with 4gb ram 32gb rom
OS 6.0.1
Version WW 4.21.40.233
The problem started yesterday, it's completely shutting down whenever I press the power button or double tap the screen to make my phone screen goes to sleep
I've had to manually turn it on by long pressing the power button so that the phone booting up again.
If I set the screen time out to never and didn't try to put it to sleep mode, the phone work just fine.
The restart option does not work, it doesn't reboot the phone. Only make the phone power off and the device becomes very hot
but the power off option works fine. It completely shut down the phone and it doesn't get very hot like that restart one
Phone would not change when it's completely shut off. It only charge while the screen is on. If I put it to sleep mode while charging, the phone is shutting down like what I wrote above.
I've tried erasing the cache, wiping data / factory reset, and reflashing the rom with the same results. WiFi was no longer working after this.
Before this problem occurs, my phone had microphone problem where the recipient is unable to hear my voice during phone calls. But using the hands free work fine.
The phone also lost its vibration, Idk why this happened.
I thank you for your replies and answers
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Sent from my Nexus 6 using XDA-Developers Legacy app

Sounds like a hardware problem :-/ you can open it and check the connection of the small USB board for the vibration motor.

How to open the back panel of zenfone?
Sent from my Nexus 6 using XDA-Developers Legacy app

Pretty easy, remove the back panel and unscrew the bottom
https://www.youtube.com/watch?v=YsbDslJP8x4

Magister54 said:
Pretty easy, remove the back panel and unscrew the bottom
https://www.youtube.com/watch?v=YsbDslJP8x4
Click to expand...
Click to collapse
thanks for the video
but, how about the shutting down problem when phone screen goes to sleep?

okey, so i've found temporary solution for my problem
1. I set up the display setting to never turn off / sleep
2. I disable the double tap on/off function in zenmotion
3. I downloaded an app called "smart screen on off" from play store and enable the double tap setting within that app.
So, it basically never put my phone to sleep mode and just give me a clock screen saver whenever I double tap the home screen or close the sensor near the camera
4. NEVER EVER PRESS THE POWER BUTTON to make the device in sleep mode
*edit*
I thought this temporary solution might worked
unfortunately it isn't
the "smart screen on off" app put my phone to sleep mode after 10 second

bacoksai said:
Hi there... Please can someone help me with my phone...
My Zenfone 2 model is z00ad with 4gb ram 32gb rom
OS 6.0.1
Version WW 4.21.40.233
The problem started yesterday, it's completely shutting down whenever I press the power button or double tap the screen to make my phone screen goes to sleep
I've had to manually turn it on by long pressing the power button so that the phone booting up again.
If I set the screen time out to never and didn't try to put it to sleep mode, the phone work just fine.
The restart option does not work, it doesn't reboot the phone. Only make the phone power off and the device becomes very hot
but the power off option works fine. It completely shut down the phone and it doesn't get very hot like that restart one
Phone would not change when it's completely shut off. It only charge while the screen is on. If I put it to sleep mode while charging, the phone is shutting down like what I wrote above.
I've tried erasing the cache, wiping data / factory reset, and reflashing the rom with the same results. WiFi was no longer working after this.
Before this problem occurs, my phone had microphone problem where the recipient is unable to hear my voice during phone calls. But using the hands free work fine.
The phone also lost its vibration, Idk why this happened.
I thank you for your replies and answers
View attachment 4110950
Sent from my Nexus 6 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Try flashing raw manually with erasing cache, system, data, ADF, APD and wipe splashscreen. if it will be software related it will probably be solved. you can also open the device and inspect it visually if any loose connector or some debris on motherboard shorting components. inspect power ic with multi-meter if working properly .

bacoksai said:
okey, so i've found temporary solution for my problem
1. I set up the display setting to never turn off / sleep
2. I disable the double tap on/off function in zenmotion
3. I downloaded an app called "smart screen on off" from play store and enable the double tap setting within that app.
So, it basically never put my phone to sleep mode and just give me a clock screen saver whenever I double tap the home screen or close the sensor near the camera
4. NEVER EVER PRESS THE POWER BUTTON to make the device in sleep mode
*edit*
I thought this temporary solution might worked
unfortunately it isn't
the "smart screen on off" app put my phone to sleep mode after 10 second
Click to expand...
Click to collapse
You can download an app called Wakelock - power manager on play store then turn partial wakelock on. That will do the job.

sukhwant717 said:
Try flashing raw manually with erasing cache, system, data, ADF, APD and wipe splashscreen. if it will be software related it will probably be solved. you can also open the device and inspect it visually if any loose connector or some debris on motherboard shorting components. inspect power ic with multi-meter if working properly .
Click to expand...
Click to collapse
Flashing raw is my last option... It would be great if I found a fix first without doing that
Syed Rafat said:
You can download an app called Wakelock - power manager on play store then turn partial wakelock on. That will do the job.
Click to expand...
Click to collapse
Okey sir.. Will try that app soon

Related

i900 Omnia got stuck at updating the firmware

Hi guys!
I hope i posted in the right forum...
I've got a big problem!
it seems that i bricked my samsung i900 phone by updating the firmware from XGHG5 to the DTHJ6 from here in the forum.
First i installed the samsung modem driver then i downloaded and startet the DTHJ6.exe file.
I took my fully charged i900 (nearly 80% charged) and put it via USB at my win XP laptop. (i900 is still not on!)
then i startet the omnia by pressing the power button.
the programm on the laptop startet. PDA bootet and went off. then i got this message at my laptop and the pda wont do anything (still after waiting for 30 minutes)
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My display is black (its not on!) and the red light at the power button is on.
After waiting another few minutes i took the battery from the phone and put it back again.
But nothing works. If i press the reset button, nothing happens. After pressing the power button for more than 3 seconds, the red light goes on, but nothing else - no display or sounds.
although i couldn't put it off by pressing the power button again. the red light is still on.
only by removing the battery, the red light will go off.
when i plug the phone to the laptop it won't be recognized - neither by the program or by windows itself.
if i plug the phone to the charger (not on the usb charger), the red light wents on and the battery seems to charge because the pda gets little hot at the lower side.
Now i'm confused what i could do..
Hard reset by pressing the two call buttons and the power button won't work.
Any idea, how i could get my omnia alive again???
i need it for work so it would be very good if there are some pro's who could help me.
Over the night i charged the phone about 7 hours with the standard charger and the light is still red.
normally it should be green when the battery is charged for this long time.
at the height of the sim-card area it is very warm - the rest of the phone is not warm..
any ideas or suggestions what i could do now?
truce said:
Over the night i charged the phone about 7 hours with the standard charger and the light is still red.
normally it should be green when the battery is charged for this long time.
at the height of the sim-card area it is very warm - the rest of the phone is not warm..
any ideas or suggestions what i could do now?
Click to expand...
Click to collapse
if your phone is hanging on the samsung logo as it is on the attached picture, then you may have hope, you just follow this:
http://www.modaco.com/content/i900-...a-to-hh1-and-what-to-do-when-things-go-wrong/
Goog luck.
bR
No, the phone doesn't hang on the samsung screen. the screenshot i posted is from my win xp desktop. on the left side is the instruction how i should install the firmware. the marked red one is my window as i wanted to update my omnia.
the screen wont even go on. only the red light at the power-button is on..
to put it blunt, your omnia is now a solid shiny brick.
that sucks bro, send it in for repair! =[
I just had the SAME problem exactly. Could you get it solved?
Thanks in advance.
truce said:
Hi guys!
I hope i posted in the right forum...
I've got a big problem!
it seems that i bricked my samsung i900 phone by updating the firmware from XGHG5 to the DTHJ6 from here in the forum.
First i installed the samsung modem driver then i downloaded and startet the DTHJ6.exe file.
I took my fully charged i900 (nearly 80% charged) and put it via USB at my win XP laptop. (i900 is still not on!)
then i startet the omnia by pressing the power button.
the programm on the laptop startet. PDA bootet and went off. then i got this message at my laptop and the pda wont do anything (still after waiting for 30 minutes)
My display is black (its not on!) and the red light at the power button is on.
After waiting another few minutes i took the battery from the phone and put it back again.
But nothing works. If i press the reset button, nothing happens. After pressing the power button for more than 3 seconds, the red light goes on, but nothing else - no display or sounds.
although i couldn't put it off by pressing the power button again. the red light is still on.
only by removing the battery, the red light will go off.
when i plug the phone to the laptop it won't be recognized - neither by the program or by windows itself.
if i plug the phone to the charger (not on the usb charger), the red light wents on and the battery seems to charge because the pda gets little hot at the lower side.
Now i'm confused what i could do..
Hard reset by pressing the two call buttons and the power button won't work.
Any idea, how i could get my omnia alive again???
i need it for work so it would be very good if there are some pro's who could help me.
Click to expand...
Click to collapse

[Q] three dot connector and power button?

So does anybody have a car or home dock yet and how does the power button work being on the same side as the connectors? Screen just always on when connected or some other interaction to turn it off and on?
it would appear that the screen stays on while it is docked. if you open up the clock app there are a couple of things you can do to the screen:
1. Tap and hold your finger on the screen to blank the screen and have bright time display.
2. Tap the screen quickly once to just dim the display.
3. Tap the screen quickly once and then tap and hold the screen and have dim time display.
doesn't look like you can just turn off the screen completely, as with the Nexus One when docked.
Well not actually having received my delivery yet but surely common sense should tell you that if the power button is on the same side as car dock connector which is meant to charge whilst you use navigation then you wont be able to turn off the screen if the power button is covered. Unless of course the button is not covered, even if it is surely you should know to disconnect from the dock before trying to turn off the screen. I'm sorry but this really us quite a dumb question.
Sent from my X10i using xda premium
oscillik said:
it would appear that the screen stays on while it is docked. if you open up the clock app there are a couple of things you can do to the screen:
1. Tap and hold your finger on the screen to blank the screen and have bright time display.
2. Tap the screen quickly once to just dim the display.
3. Tap the screen quickly once and then tap and hold the screen and have dim time display.
doesn't look like you can just turn off the screen completely, as with the Nexus One when docked.
Click to expand...
Click to collapse
Do you own the landscape dock? Are there any outputs aside from power?
no i don't own it, but you can tell from the fact that the pins are on the same side as the power button that you will not be able to turn the screen off using that button
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Yea I realized this when I first saw the power button and dock locations. Great engineering. Perhaps a power widget?
G2x - 2.3.7 CM7
Transformer - 3.2 Revolver OC/UV
The Gingerbread Man said:
I'm a tool.
Click to expand...
Click to collapse
but yea, mainly worried about charging at night and having the display on at all times. i suppose dim clock should work as long as it gets dim enough.
I was thinking that the phone power key might rest on a slightly raised point so pressing down on the phone activates the power button, kinda like a big snooze button
Just my hope
Well the phone screen can still time out and turn off when its sitting there charging. It'll wake up with calls or texts, and you can just pick it up and turn it on normally.
I wouldn't expect you to be really interacting with the device when its in the dock. Its more of a easy charging option / desk clock.
I'm interested to see these come out for sale. Has anyone seen any indication of when Samsung will sell them? They can't be that expensive.
altimax98 said:
I was thinking that the phone power key might rest on a slightly raised point so pressing down on the phone activates the power button, kinda like a big snooze button
Just my hope
Click to expand...
Click to collapse
That would be brilliant! I remember seeing a video (no clue where/when) of the clock app and thinking that it get's crazy-dim, so I'm assuming that's their solution. It looked like it would be dimmer than even a dim alarm clock, so it probably wouldn't be something to keep you awake. I sadly don't have a phone or dock to actually test it out. Will gladly take a donated phone for experimenting
martonikaj said:
Well the phone screen can still time out and turn off when its sitting there charging. It'll wake up with calls or texts, and you can just pick it up and turn it on normally.
I wouldn't expect you to be really interacting with the device when its in the dock. Its more of a easy charging option / desk clock.
I'm interested to see these come out for sale. Has anyone seen any indication of when Samsung will sell them? They can't be that expensive.
Click to expand...
Click to collapse
the Nexus One, when docked with it's very similar desktop dock would keep the screen activated for the entire duration that the phone was docked, unless you turned the screen off yourself by using the power button on top of the phone.
In all likelihood, the Galaxy Nexus would follow the same behaviour. We can't know for sure until the Galaxy Nexus dock is released and we can see for ourselves.
...or a second power button can be part of the dock (disables the main power button?) and communicate through the connector. So many possibilities .
Sent from my Optimus 2X using xda premium
aphexjuggalo said:
but yea, mainly worried about charging at night and having the display on at all times. i suppose dim clock should work as long as it gets dim enough.
Click to expand...
Click to collapse
Can I ask, how the hell did you quote me on page one saying "I am a tool."?!?! Mysterious concidering i never actually wrote that.
Sent from my X10i using xda premium
You can edit quotes before you post you know...

Galaxy s3 wont turn on just vibrates please help!!

Phone worked fine until the other night when mid text the screen just turned off. now i tried to turn it back on and it simply vibrates when power button is pressed however the screen will not boot. i cannot boot into recovery or even download mode and by pulling the battery and plugging it into the pc i get a red LED like it is charging but it goes off after a few seconds or so. So yeah i need help!
Brick due to Sudden Death
Schettini said:
Phone worked fine until the other night when mid text the screen just turned off. now i tried to turn it back on and it simply vibrates when power button is pressed however the screen will not boot. i cannot boot into recovery or even download mode and by pulling the battery and plugging it into the pc i get a red LED like it is charging but it goes off after a few seconds or so. So yeah i need help!
Click to expand...
Click to collapse
Did you have wifi on when this happened?
Have you tried the actual hardware button combo to get into recovery?
Perhaps pull the battery greater than 30 seconds or a minute then try powering it back up.
Pull the battery and then plug it in without the battery to see if you can get to "download mode" I believe it's called.
What ROM?
Brick due to Sudden Death
Click to expand...
Click to collapse
I would second this. It sounds like Sudden Death Syndrome Bricking.
Now it turns on when volume+home and power are pressed but only last a few secs and turns off.
Sudden death brick? First I've heard of that issue. Hope you have insurance!
Sent from my SGH-T999 using Tapatalk 4 Beta
FWIW, I had something similar to his happen to me today. It turned out that despite showing a full charge on the battery, the battery simply ran out. I plugged it into a charger for a while and it fired right up.
To be clear the symptom I was experiencing was that my screen shuttered and then my whole phone died. When I tried to pull the battery or power on in any way, I'd get a short vibration pulse and then it would die again. I also cycled through the different key combinations trying to connect it to my computer, but with no success. Once I saw the red led charging indicator, I knew I wasn't bricked, so I just left it on the charger and let it continue to do the vibration pulse repeatedly until it had enough charge to display the on-screen charging indicator. Once I had that, I let it go a while longer and then tried to power it on and BOOYA! We're back in business.
Sometimes the solution to a tough problem is to simply do nothing. Who knew?
Battery?
chipsharpdotcom said:
FWIW, I had something similar to his happen to me today. It turned out that despite showing a full charge on the battery, the battery simply ran out. I plugged it into a charger for a while and it fired right up.
To be clear the symptom I was experiencing was that my screen shuttered and then my whole phone died. When I tried to pull the battery or power on in any way, I'd get a short vibration pulse and then it would die again. I also cycled through the different key combinations trying to connect it to my computer, but with no success. Once I saw the red led charging indicator, I knew I wasn't bricked, so I just left it on the charger and let it continue to do the vibration pulse repeatedly until it had enough charge to display the on-screen charging indicator. Once I had that, I let it go a while longer and then tried to power it on and BOOYA! We're back in business.
Sometimes the solution to a tough problem is to simply do nothing. Who knew?
Click to expand...
Click to collapse
Thank you so much, I almost pooped a donkey when this happened to me. Could it be a sign of a failing battery?
Same issue - power button culprit?
Hi,
I am having the same issue. My bud has the same phone and I swapped batteries, still boot loop. It seems after some research that the problem is the power button contact not opening. I have seen two videos now where people de-solder or snap the power button off (after metering it) and softboot the phone via their PC to recover their data...
I will be switching out my board for my friends tonight to see if his button panel will do the same thing...
Long troubleshooting process for this one.
It might be a power button issue when restarting and showing galaxy s3 screen tap on power button with a lil force like you would on a table. Then don't touch power button when up
Sent from my SGH-T999 using xda app-developers app
mc045 said:
Hi,
I am having the same issue. My bud has the same phone and I swapped batteries, still boot loop. It seems after some research that the problem is the power button contact not opening. I have seen two videos now where people de-solder or snap the power button off (after metering it) and softboot the phone via their PC to recover their data...
I will be switching out my board for my friends tonight to see if his button panel will do the same thing...
Long troubleshooting process for this one.
Click to expand...
Click to collapse
How did that end up working for you?
Thank You
FWIW, I had something similar to his happen to me today. It turned out that despite showing a full charge on the battery, the battery simply ran out. I plugged it into a charger for a while and it fired right up.
To be clear the symptom I was experiencing was that my screen shuttered and then my whole phone died. When I tried to pull the battery or power on in any way, I'd get a short vibration pulse and then it would die again. I also cycled through the different key combinations trying to connect it to my computer, but with no success. Once I saw the red led charging indicator, I knew I wasn't bricked, so I just left it on the charger and let it continue to do the vibration pulse repeatedly until it had enough charge to display the on-screen charging indicator. Once I had that, I let it go a while longer and then tried to power it on and BOOYA! We're back in business.
Sometimes the solution to a tough problem is to simply do nothing. Who knew?
Thank you So much.I was in the point of going to buy another Phone!
My vibrating brick was caused by dead batter too!
Came back here just to write this!
I was ready to toss the phone in the toilet... and then saw this thread.
Exactly my situation, got the phone to charge for a bit (on wall-USB, not PC-USB), trickled in a % or two of battery life and now I'm back in action!
I'd say just leave it plugged in. I've had this happen to me in the past. You should try a new battery.
Please help!!!
my phone got stuck on recovery booting..
it says Samsung and then at the top in tiny blue letters it says recovery booting and it just vibrates for a while..it was stuck on odin and i used the odin program to reboot it and something went wrong and now its stuck like that..i hope its not bricked.. please help:crying:
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I second the dead battery
My phone was plugged in and battery showed a full charge. In fact it had just woken me up with the alarm. When I went to take it off the charger (100% battery on the meter, mind you), it turned off instantly. Attempts to turn it on only resulted in intermittent vibrations with no display. I tried plugging it in and charging light would come on for a few seconds, then turn off. Same as if no battery was in it.
I tried all of the usual recommendations like boot into recovery mode using Vol Up + Home + Power button, tried removing battery/charger and holding power for 30+ seconds, etc. None of it helped.
Fortunately this was a battery I had purchased about 3 months prior. I still had my original which I threw in the phone and it booted up instantly. The battery that had been there was fairly new and had worked without issue until it just died on me. My original is now back in place and working.
Don't overlook your battery! Your phone may very well be okay.
A new message for other GS3 users having this problem (2016)
SOLVED! as in a few minutes ago as of this post
I was sure that I just experienced the sudden brick of death because of all the signs pointing to it. I couldn't boot to any mode nor get it to recognize on a computer.
It wasn't the battery since it was still 50% full-- tried taking it out of the phone and straight turning it on with a USB cable. I got the red LED indicator for a short moment but that too shut off, so it definitely wasn't the battery.
After reading the comment about the power button I thought I should give it another go.
Solved my problem a few minutes ago by pressing down really hard on the power button!
I also gave my phone a mild whack on the back where the logo is/should be if that contributed anything.
My phone almost gave me a heart attack. Try this and see if it works for you. :good:

Why battery consumption while turned off?

Looking at my battery consumption chart, I show a steady declining slope during the time when my phone is powered off.
Is something active when the phone is shut down? I don't understand the downward slope during the night hours when I've shut down the phone for the night so I can go to sleep. The phone is unplugged and does the shutdown routine fully.
Specifically the battery consumption shows a perfectly straight sloped downward line decreasing for about 7% (from 87% down to 80%) over about 6.5 hours. Then the line gets curvy/steep to indicate when I turned on the phone. It's a Sprint phone.
Can you post a screenshot? I've always seen it show up as a gap. The phone is completely off and not just the screen, right?
Your phone does not go into full shut down mode with Android when you turn it off. It goes into a deep sleep. When you hit the task manager, you will see a list of apps still opened.
I think he said while the phone is completely off and not sleeping
Sent from my LG-H811 using Tapatalk
He said powered off. But I'd agree that the symptoms sound, to me, more like just hitting the power button briefly to turn the screen off.
KingFatty, I apologize for asking. But just to make sure we are all talking about the same thing, when the phone is powered off, and you hit the power button, does the screen immediately turn on, and instantly bring the phone back to a usable condition? Or does the phone boot up again over the course of 30 seconds or so, before being usable?
When you say it's powered off, I would assume you mean you held the power button until the prompt came up on the screen, and you selected Shut Down (or whatever the wording is), and the phone took 15 seconds or so to power down completely. In that state, I'd expect to see gaps in the battery graph, during the time duration that the phone is powered down. And I'd expect the battery to not drain measurably while powered down fully.
Please forgive me if this is dead-obvious, and you really meant actually having the phone powered down completely, but still observed the battery discharging. In that case, I'm afraid I don't have a guess of what's going on.
Yes, it was "off" because of quickboot. Quickboot has been in Android for some time now.
If you really want to test it, do a battery pull. I guarantee that your battery will not drop if you do so.
Yes, when I power-off the phone I hold the power button and the menu pops up for power off, restart, or airplane. I select the top option, "Power off." This is further confirmed in the mornings when I power on the phone, I need to hold the button for a bit, then the phone comes on and displays the LG logo screen, and then prompts me for the device encryption PIN (need to encrypt the phone for Exchange email rules imposed by work).
Here is a screen shot showing the very slow consumption during the hours the phone is "off," with the discontinuity at the far right when I turned on the phone:
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EDIT: Is there a way to turn off the "quickboot" or whatever? My previous phone had an option to turn off the quick boot so I felt the phone was "fresher" that way after a boot up. However, is the quick boot feature of this phone so good/mature at this point that it won't make a difference whether quickboot is enabled or disabled?
I have plenty of time in the morning to let the phone boot up so I'm in no hurry to need quick boot, so I'd prefer to disable it if that would 1) stop the miniscule battery consumption while powered off, and 2) make Android/apps even more responsive/fresher due to really actually booting up fresh, instead of quick boot

Entered recovery mode for no reason. Can't get out

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"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
When I woke up I saw my phone like this. Can't select any of the options because my power button has not been working something like 2 months. I was using the accessibility menu for the power button.
What can I do now? Is there a way to flash a new room without using the power button? By the way I was using Stock Android without root. Please help me. Thank you.
That's a subsystem of your recovery called "Rescue Party".
Your power buttton isn't working? So also rebooting or turning on your device (in case it turns off due to 0% battery for example) won't be possible?
It doesn't have physical home button. I never dropped my charge under %5 so never needed to turn it on. I was restarting weekly via accessibility menu. I was thinking that if it willl turned off I can connect to pc via usb and use some boot app. But now can't do anything.
By the way the reason I am not getting repaired my power button is because I live in Turkey. Pixel or pixel parts doesn't in sell here.
fsm53 said:
It doesn't have physical home button.
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Click to collapse
Sorry, meant power button.
fsm53 said:
I never dropped my charge under %5 so never needed to turn it on. I was restarting weekly via accessibility menu. I was thinking that if it willl turned off I can connect to pc via usb and use some boot app. But now can't do anything.
By the way the reason I am not getting repaired my power button is because I live in Turkey. Pixel or pixel parts doesn't in sell here.
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Click to collapse
Well but without power button the device won't power on / reboot using hard keys.
Do you know what exactly is broken? If you disassemble your device a bit you can see a little "plate" which is very thin.
Maybe this thing is still working but your button itself doesn't touch/press it correctly.
If you know how to disassemble your device (or want to try out. You can't really do that much wrong as long as you unplug cables on the corresponding place and you unscrew every screw) you could try to manually press the little (circular) pinpoint (located on that little "plate") and see if it works to turn on your device.
Else I have no further ideas, unfortunately.
fsm53 said:
When I woke up I saw my phone like this. Can't select any of the options because my power button has not been working something like 2 months. I was using the accessibility menu for the power button.
What can I do now? Is there a way to flash a new room without using the power button? By the way I was using Stock Android without root. Please help me. Thank you.
Click to expand...
Click to collapse
Not without a working power button. So obviously the solution is to get the power button fixed or replaced, because you're dead in the water without it.

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