Losing sound - Pixel C Q&A, Help & Troubleshooting

N4F261 unrooted
7.1.1
The last few weeks, I lose sound. To regain it, I have to do a reboot.
Anyone else?
Any ideas?
Sent from my Pixel C using XDA-Developers Legacy app

SpringerRider said:
N4F261 unrooted
7.1.1
The last few weeks, I lose sound. To regain it, I have to do a reboot.
Anyone else?
Any ideas?
Sent from my Pixel C using XDA-Developers Legacy app
Click to expand...
Click to collapse
Sorry, I've had mine from the beginning and been in the beta test also from the start. Never had an issue with the sound. If you've recently purchased your pixel you may be able to get a replacement. Otherwise you should try the Google forum for help.
Sent from my Pixel C using Tapatalk

It looks like you have the common Pixel C issue. The current best workaround is to tap on the "OK Google" microphone, wait for the voice response and your "sound" should then be restored. The issue has a long history (March 2016?) .
I have the impression that Google hopes the problem will just go away because the volume of devices sold doesn't justify sorting it out. Various parts of Google have different opinions of the issue. Google telephone support are still acting as if its a hardware fault and swapping devices yet issues in ASOP ( https://code.google.com/p/android/issues/ report it's of little importance, fixed and awaiting roll out and closed through lack of information.
I currently don't have the problem - I suspect it's because I now don't use specific apps to play downloaded mp3's but I don't have the evidence to support that opinion. Now I haven't got the problem I'm not going to look for it.

Their help/support seems to suggest it's a user installed app. Have you tried booting in safe mode? I'm gonna have to try this, but it happens so rarely, once every couple days..
Happened to me on 7.1.2 BETA, so I went back to N4F26I still happens after leaving tablet idle over night after falling asleep listening to youtube. I have to go into setting > google > search > voice > "OK GOOGLE" detection and toggle "always on" off on to get sound back Or reboot..

Related

Weird issues with Android N on pixel c

I just received my pixel last Thursday and I immediately installed N because I needed to test out split screen for my company's app. Anyway, I have two issues that no one is experiencing. Hoping someone here has some clue.
1.) while playing music, the tablet would suddenly crash. Speakers emit Loud static and the tablet reboots. It ONLY happens when the tablet is sleeping. It doesn't happen in MM. I've tried deleting cache partition, factory reset, reinstalling MM, then upgrading again.
2.) I'm missing theme option in developer menu.
Any clues? I'm running March security update.
I just want to be sure these are not hardware problems. Because I'm running out of return period window.
same here for music.....
Sent from my Pixel C using XDA-Developers mobile app
If it doesn't happen with MM i guess u don't have to worry.... Remember "N" is in alpha/beta stage at the moment so u can must expect problems , the problems u describe sound like software issues and not hardware related.
Android N bug
Sent from my Pixel C using XDA-Developers mobile app
ilpolpi65 said:
same here for music.....
Sent from my Pixel C using
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Thanks.
Does it happen in other music applications too?
Are you also missing theme option in Developers Menu?
This morning my tablet has been rebooting every 15 mins or so while its not in sleep.
gohan040 said:
If it doesn't happen with MM i guess u don't have to worry.... Remember "N" is in alpha/beta stage at the moment so u can must expect problems , the problems u describe sound like software issues and not hardware related.
Click to expand...
Click to collapse
Yeah I am not worried about bugs, I just couldn't find anyone else facing the same issues. On Android N Beta Program page on Google+ everybody said their Pixel C is working fine, no reboots, have dark theme option and music doesnt crash.
I only use Google play music.....my C reboots often....I don't remember now about the theme...(tablet is at home(
Sent from my Nexus 5X using XDA-Developers mobile app

Pixel XL screen flicker

My Pixel XL screen flickers when charged to 100% and I leave the charger plugged in. This happens with my car charger and also my portable battery pack, both which I used with my Nexus 6P no problem.
Soon as I unplug the flicking stops.
Anyone else have this problem? Or heard anything about this?
Sent from my Pixel XL using XDA-Developers mobile app
jblack41510 said:
My Pixel XL screen flickers when charged to 100% and I leave the charger plugged in. This happens with my car charger and also my portable battery pack, both which I used with my Nexus 6P no problem.
Soon as I unplug the flicking stops.
Anyone else have this problem? Or heard anything about this?
Sent from my Pixel XL using XDA-Developers mobile app
Click to expand...
Click to collapse
did u drop it on day 1 if not ask to get a replacement never heard of this issue b4 mine works flawlessly in every way
Mine does it, as well. It's really noticeable at night, when the screen is turned down...
Sent from my Pixel XL using XDA Premium HD app
BaconSeeds said:
did u drop it on day 1 if not ask to get a replacement never heard of this issue b4 mine works flawlessly in every way
Click to expand...
Click to collapse
Never dropped it
Sent from my Pixel XL using XDA-Developers mobile app
335Deezl said:
Mine does it, as well. It's really noticeable at night, when the screen is turned down...
Sent from my Pixel XL using XDA Premium HD app
Click to expand...
Click to collapse
Does it flicker with the charger that came with the phone? Or only other chargers
I don't think mine does...will have to try tomorrow when I get home
Sent from my Pixel XL using XDA-Developers mobile app
I noticed this too. Have a pixel XL and it is very noticeable when watching video on the phone at night with it plugged in.
I have had the phone for one day, no drops or scratches of any kind and only using official chargers/cables.
None of my previous phones had this issue but i am not sure how they got past QA as i am sure many people use their device when charging.
My phone was flickering too when I had it connected to my battery pack.
Looks like theres alot of defective devices out there
I've actually noticed the flicker one night laying in bed too. It was more apparent with Night Mode on. Hmm. wondering if I should seek replacement now...
I have this issue too I've always thought people were overly picky about their new devices but lo and behold here I am. Can't decide if I should bother RMAing...100% and charging isn't a huge use case for me, so as long as no other damage is occurring, I'm not sure it's worth setting up another phone over... Idk. I just want what's in my hand to be perfect
Screen flicker
I've noticed it in mine too. I had a similar problem on a friend's older LG, same symptoms and everything, was just a software bug in his case, hoping it's the same for the pixel, I just got over the death of my moto nexus 6
-Update-
Talking to google support right now, it's sounding like a hardware issue, but they're being tight-lipped as expected with a potential QA issue this close to launch. Going to post updates with troubleshooting steps they send me, but they're being good sports about a potential RMA.
Thanks for chatting with us today!
As discussed in the chat, the following steps may help for flickering screen on your device:
Step 1: Try safe mode.
Did you know:
Running your device in safe mode turns off all third-party apps and is a great way to figure out if any issues are being caused by third-party apps.
Safe mode does not affect normal functionality and features such as making phone calls, texting, camera and photo apps, Google apps, or any stock Android app.
It's recommended that safe mode be used to determine if third-party apps are causing issues such as random reboots, freezing, fast battery drain, or even your screen flickering issue.
To reboot the device into safe mode:
With the device on, hold the Power button on the device to get the "Power off" screen prompt.
Touch and hold Power off until the "Reboot to safe mode" prompt appears.
Touch OK to reboot in safe mode.
Note: To exit safe mode later, simply restart the device normally.
When the device reboots into safe mode, check if the screen flickering has resolved.
If the screen flickering is resolved, great!
If the screen flickering is *not* resolved, continue to Step 2.
Step 2: Update to the latest version of Android OS.
Go to "Settings" > scroll down to "System" > touch About phone (or tablet) > touch System updates.
If your device is modified or rooted, revert your device to original factory image since troubleshooting steps may not work on modified/rooted devices. You can use our Nexus factory images to re-image your device.
Step 3: Reset device to factory settings.
If your device's screen still flickers even when in safe mode and your device did not experience any recent physical damage, resetting your device to factory settings is a last step which may resolve the issue. Resetting your device to factory settings will erase all local data on your device. Backup of your personal local data (pictures, music and video files) is recommended.
To backup personal data on your device
To reset your device to factory settings
**Only for users that have modified their Android device** Troubleshooting steps may not work on modified or rooted devices. Also, modifying or rooting your device may have caused the issue you're experiencing. Revert your device to original factory image.
If your issue was resolved during these steps, great!
If your issue was *not* resolved, call us or reply to this email and reference that you already went through all of our Flicking Screen troubleshooting steps, including resetting your device to factory settings.
You can reply to this email regarding the software update as well. I'm happy to help!
Click to expand...
Click to collapse
is system update available? go to settings>about phone>system updates
if it needs update then you can do that and see how it works
---------- Post added at 01:43 PM ---------- Previous post was at 01:39 PM ----------
is system update available? go to settings>about phone>system updates
if it needs update then you can do that and see how it works
-Deleted-
I literally noticed this this morning. 100% battery, night mode, brightness all the way down. At least I'm not alone
It does it with the official charger also...the one that came with the phone on mine
Deleted
I noticed this on mine as well. The fact that it's only happening while charging makes me think it might have something to do with electrical noise from charging affecting the display. This often happens with the audio output on phones buzzing while charging them, and I've seen it happen on laptops with both audio and video buzzing/flickering (google search either of these issues and you'll get tons of results).
Hopefully we'll get an official answer from Google soon.
I chatted with Google and they told me to go to Verizon, bummer. I really did not want to be bothered with another exchange crap. I came over from note 7. I just want a phone that works right and won't explode.
Just noticed half an hour ago myself after having the phone for 3 days. I've never seen it before tonight. Not sure if I just didn't see it (not sure how I would miss it because now it's very obvious) or if it just started happening now. Only happens while charging, stops immediately after I unplug it. Can confirm it does it while using the included charger.
EDIT: Just contacted Google Support through the built-in support chat in settings. The rep declared it a hardware issue and processed an RMA for me. They told me I can hold off on sending back my current device until my new one arrives. Not happy I got a defective device (still usable, so not a huge issue), but very happy with how fast and easy going their support was.
I noticed this this morning too. It was flickering at 100% charge. If it does it again k may try to replace it. I just opened a new T-Mobile account and have no compatible back up phone, so hopefully they let me keep it until I would get a replacement.

Ok Google Detection not always working?

I thought I had saw a thread about this but couldn't find it when I searched.
I have noticed sometimes "Ok Google" will not work when my screen is off. Sometimes I have to turn the screen on to get it to detect but just now I tried and it wouldn't detect it even when I woke the device. It didn't detect it until I swiped into google now and looked to make sure the setting didn't get turned off or something (it didn't and all the settings were correct so I exited settings) and then after that it started working again. Anyone else notice any issues with it not always detecting you say "Ok Google". This was the first time it didn't detect it when the screen was off or when the screen was on though.
graffixnyc said:
I thought I had saw a thread about this but couldn't find it when I searched.
I have noticed sometimes "Ok Google" will not work when my screen is off. Sometimes I have to turn the screen on to get it to detect but just now I tried and it wouldn't detect it even when I woke the device. It didn't detect it until I swiped into google now and looked to make sure the setting didn't get turned off or something (it didn't and all the settings were correct so I exited settings) and then after that it started working again. Anyone else notice any issues with it not always detecting you say "Ok Google". This was the first time it didn't detect it when the screen was off or when the screen was on though.
Click to expand...
Click to collapse
I had this happen only once so far. Had to reboot device as it seemed Google was logging me out of chrome and other apps as well. I decided to wipe device and flash the factory image and it has not happened again. Yet...
I've had this happen to me as well. More than a few times. Verizon Pixel, unlocked, rooted, and running ElementalX-0.05 (Not saying any of that is causing this).
I have the same issue as well.
Had it a few times from lock screen on a stock Pixel XL.
I have had it happen quite a bit. Started a support ticket with Google .. and they blamed third party apps.. That wasn't much help, as don't we all have apps on our phone. My phone is not rooted. Not sure how to track this one down.
Same problem for me, and I have remained stock.
Good to know it's just not me. I'm completely stock as well. It seems to happen when I have let my phone sit for a while and not used it. I wonder if something is happening when the phone goes into deep sleep/doze.
Same problem here.
Sent from my Pixel XL using XDA-Developers mobile app
Yep happening to me too.
Verizon XL Elemental X P firmware for now.
It was working and it stopped at some point. Haven't tried to trouble shoot any apps yet. I'm having to wake and unlock. Trusted voice is on.
Thoughts / ideas?
Same issue here. Stock Pixel XL.
Same for me too. Stock Pixel XL
Yeah ok google doesnt always hear u. Everything stock non rooted strait from the google gods
Same here...all stock. Works great sometimes but others when the screen is off I'll go to ask it something and get no response.
Same here. Stock. Annoying AF.
Contacted Google Support. The staff told me to turn on and off Google Assistant then reboot the phone. Still no luck. The staff also mentioned that they never aware of this issue...
This issue is part of a larger issue stemming from the microphone not working. Have any of you also noticed while on a call, suddenly the person can no longer hear you but the call doesn't drop until someone hangs up. There is a large post on Google Pixel community forums about this and the microphone issues. Apparently they believe it's software related.
Hi guys. Please check your APN setting.
"OK Google" works for me after I amended my APN. Not sure why they are related but it works for me.
mdroid01 said:
Hi guys. Please check your APN setting.
"OK Google" works for me after I amended my APN. Not sure why they are related but it works for me.
Click to expand...
Click to collapse
What should the APN settings be set to?
mdroid01 said:
Hi guys. Please check your APN setting.
"OK Google" works for me after I amended my APN. Not sure why they are related but it works for me.
Click to expand...
Click to collapse
What should the APN settings be set to?
xSpaceGhost said:
What should the APN settings be set to?
What should the APN settings be set to?
Click to expand...
Click to collapse
Please check with your own service provider APN setting.

Trying Doorbell Problem

Does anyone on here have a Ring doorbell? I just installed one today and it sucks on my XL. It freezes, I can't talk to who's out there and can't hear them. Also it takes a few seconds when I touch the screen for it to recognize it. Like I hit my home button and 5 seconds later it finally closes the app. The weird thing is it works great on my Nexus 7. Anyway just wondering if anyone else has the same problem or any ideas on how to fix it.
Sent from my Pixel XL using XDA-Developers mobile app
So obviously this was supposed to say Ring Doorbell Problem. How do I fix that. Nothing is going right for me today I guess.
I have the Ring and had similar problems in the beginning. However, it settled down over time. Give it a few days, and maybe uninstall and reinstall the app. Good luck.
Thanks. Hopefully it will settle down. I tried uninstalling and installing but still doesn't work. I don't understand this phone. It seems to have too many problems.
Sent from my Pixel XL using XDA-Developers mobile app
After upgrading my Galaxy S7 to the Android N beta I'm having issues with the Ring videos. Video playback (live or streaming or downloaded and played back) of Ring videos is basically broken. Playback freezes up, only the latter part of the video seems to play for a bit.
Everything is working fine now, maybe a reboot was all that was needed?
I have ring doorbell on my Pixel XL . I had problems hooking it up to my phone . Finally got to hook after an hour. No problems since
Sent from my Pixel XL using Tapatalk
It seems like N has some real problems. I can't get my phone to stay connected to my GMC vehicle and apps can cause it to lock up and not work. I had most of the same problems when my 6P updated. Hope it gets fixed soon.
Sent from my Pixel XL using XDA-Developers mobile app
I've figured out the issue. I have a Huawei watch. When my watch is connected that's when the problems happen. No idea how to fix it other than trying to turn off Bluetooth before opening the notification from ring app.
Sent from my Pixel XL using XDA-Developers mobile app

Android O beta as DD

Hello everybody, I just became the owner of a new 128gb Pixel XL! I am coming from a Nexus 6P. I was running the latest developer preview of O on my 6P and it worked fine for a daily driver. It performed well and I didn't have any random reboots, force closes, etc. Is the latest Pixel DP pretty solid? Would you say it could be used as a daily driver? Thanks for any input!
znel52 said:
Hello everybody, I just became the owner of a new 128gb Pixel XL! I am coming from a Nexus 6P. I was running the latest developer preview of O on my 6P and it worked fine for a daily driver. It performed well and I didn't have any random reboots, force closes, etc. Is the latest Pixel DP pretty solid? Would you say it could be used as a daily driver? Thanks for any input!
Click to expand...
Click to collapse
I've been using it as a daily driver on my Pixel XL 128GB with no issues. The only weird thing I've really noticed is that occasionally, when coming out of deep sleep, it will struggle at first, but then smooths out. Also, occasionally the Google Play Music app will show a notification, but other than that no problems. WIFI, bluetooth & LTE work as expected. I'm on Project FI and wifi calling and VoLTE while connected to a T-Mobile tower also work properly. As far as battery life goes, I consider myself a moderate user (SOT of 3hrs) and I can get through a full day without having to charge.
I went back to N.
Battery life is not good, and there are too many glitches.
czechpunk said:
I've been using it as a daily driver on my Pixel XL 128GB with no issues. The only weird thing I've really noticed is that occasionally, when coming out of deep sleep, it will struggle at first, but then smooths out. Also, occasionally the Google Play Music app will show a notification, but other than that no problems. WIFI, bluetooth & LTE work as expected. I'm on Project FI and wifi calling and VoLTE while connected to a T-Mobile tower also work properly. As far as battery life goes, I consider myself a moderate user (SOT of 3hrs) and I can get through a full day without having to charge.
Click to expand...
Click to collapse
Do you have problems with app updates??? My nexus9 have 10 updates for 1 in my pixel xl with android o. And the Google app??
czechpunk said:
I've been using it as a daily driver on my Pixel XL 128GB with no issues. The only weird thing I've really noticed is that occasionally, when coming out of deep sleep, it will struggle at first, but then smooths out. Also, occasionally the Google Play Music app will show a notification, but other than that no problems. WIFI, bluetooth & LTE work as expected. I'm on Project FI and wifi calling and VoLTE while connected to a T-Mobile tower also work properly. As far as battery life goes, I consider myself a moderate user (SOT of 3hrs) and I can get through a full day without having to charge.
Click to expand...
Click to collapse
thenessus said:
I went back to N.
Battery life is not good, and there are too many glitches.
Click to expand...
Click to collapse
How did you guys flash the beta...Full clean? OTA from N?
uodii said:
How did you guys flash the beta...Full clean? OTA from N?
Click to expand...
Click to collapse
I personally took the ota with no issues from N.
Ended up going back to N. Was having issues with Google music and messaging. Clean wipes and still the same thing.
sytayeth said:
Do you have problems with app updates??? My nexus9 have 10 updates for 1 in my pixel xl with android o. And the Google app??
Click to expand...
Click to collapse
None, apps update without issue and I'm on the beta for the Google app
uodii said:
How did you guys flash the beta...Full clean? OTA from N?
Click to expand...
Click to collapse
Got the OTA to Android O from 7.1.2 after enrolling in the beta then got the small maintenance update (OPP2.170420.019) that fixed the Android Pay issue and I've been running fine ever since.
No one has trouble with talk to text when you press the mic on Gboard??
Sent from my Pixel XL using Tapatalk
It's not daily driver ready
Don't listen to any one who says otherwise
Its definetly usable if you arent a power user. But there to many small glitches to make it worth it. Force closing on some apps and unable to mount on USB 3.0 ports were my most painful issues. Had to revert.
Sent from my Pixel XL using Tapatalk
I haven't had any serious issues using O as a daily driver. I've only come across one app so far that doesn't work--Air Droid just force closes repeatedly. I finally got sick of the error messages and uninstalled it. I haven't encountered any other issues but I'm not really a power user.
I have a Pixel XL 128GB too and I would not recommend it as a daily driver, I'm rolling back to nougat today btw.
I would describe it as an advanced version of a CM/Lineage nightly, it has no major issue but it's far from being stable.
I had some overheating issue when mobile data is on, I also have fc problem with the settings app when data is on. I also noticed that battery life was much better and consistant on Nougat.
To elaborate, I tried N when it was beta on Nexus 5x, and that was awesome, stable and smooth from the get go.
O beta is just not ready. Simply isn't.
It fixed my camera problems
I am using it as daily driver since dev preview 2 is out and did not encounter any problems so far. Battery life might not be as good as Nougat but the difference is not big enough to be a problem, at least not for my usage. I was about to return my Pixel XL because I was having problems with the camera on Nougat, pictures were blurry as soon as I tried to zoom and the videos were completely out of focus all the time and this problem is gone now. If anyone else is having this problem you should try O.
I've actually found that battery life is slightly better on O than on the most recent builds of Nougat. I've also encountered no problems with the settings force closing when data is on or anything like that. If you've ever run a custom Rom like Pure Nexus O is already more stable than that. Obviously it's not going to be as stable as Nougat but it seems fine as a daily driver to me
I've been using Preview 2 since it came out no modifications. It works for what I do each day, Google Chrome, WiFi, Bluetooth, Google Play Music, NonStop Chuck Norris. Only issues I've had is it doesn't wake from sleep with OKGoogle, and I had to change my WiFi router from being hidden to connect for both 2.5 and 5Ghz. Haven't had any Bluetooth issues thank goodness!!!
Sent from my Pixel XL using Tapatalk
been running it since release. was originally on N stable, went to dev preview, which was not stable enough, back to N stable then took O OTA.
Apps I use all work, though some stuff is janky, as the release notes say will happen.
On first boot phone.app had same issues I encountered on dev. preview, IE: crashes and not able to actually make calls. However on the beta, wiping phone data/cache fixed those issues, and it now works fine.
Android Auto stops working after a few days, reboot fixes temp.
Google Play music notification pops up randomly, many others have this as well, just an annoyance.
Bluetooth on occasion is dodgy. It works fine, but once in awhile, the display in my vehicle is incorrect, or doesnt populate info at all, most times just going to next track or previous track fixes it.
Camera can be slow to launch (this is posted by Google as a known issue).
Been using it as daily and for me its been good, nothing I have encountered would make me need to go back to N.
Does anyone have issues with the mic button on gboard freezing phone
Sent from my Pixel XL using Tapatalk
I've been having the same issues listed above with play music and Bluetooth failing to display track info on my car headunit. Other than that, things are okay - few app crash notifications w/o the app truly crashing. The important stuff seems to work normally so far.

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