Nexus 5X service manual? - Nexus 5X Q&A, Help & Troubleshooting

Is a service manual for the Nexus 5x available?
Long story short, I was having a problem with my camera, so I whacked the phone on the palm of my hand a couple times (yeah, that might help! [lol]) and after that I lost the network (no bars at all, just a blank triangle always) and nothing I have tried has been able to bring it back.
I am on t-Mobile running 7.1.1.
I cleared the cache, tried different combo's of network settings (2G, 3G, 4G LTE), rebooted in safe mode, replaced the SIM card and tried everything else that I could find in various threads. Nothing works.
I've opened the back of the phone previously to replace the glass (as a glass+frame module) and everything worked after reassembly. So I am willing to reopen the case and poke around but I don't know what to poke at.
So maybe a manual will help or else if anyone has any help they can offer, that would be super!

No one able to offer any help or ideas?

Well I'm thinking maybe the antenna connectors are not so much connected after you tapped the phone. I found this thread which talks about the location of antenna connectors on the back of the phone.
https://forum.xda-developers.com/nexus-5x/help/lte-antennas-located-t3234795
ifixit has good information on it.
Sent from my Nexus 5X using XDA-Developers Legacy app

When I looked at the antenna connections with a magnifying glass, I could see that (using the same orientation as the photo you point to) one of the two prongs at the top right was bent and the single one below the top right two was also a little bent.
I stripped the phone down to the mainboard and straighten out both bent prongs. They looked pretty good to me under the magnifying glass. I also spent some time looking around these areas and at the other antenna prongs. Everything seemed to be in good order, as far as I could tell.
Unfortunately for me, the phone still doesn't get network or GPS connections.
I either need to find someone capable of testing these connections or a new mainboard or maybe phone back.
Thanks.
P.S. Here are some photos of the damaged antenna prongs before I fixed them as best a s possible.
https://drive.google.com/open?id=0B3aloIK_2QNdX3ZaZGtTdWpqZjg

Any more ideas friends?

Related

[Q] Signal drop (phone network, not wifi)

Hi,
I have had my HOX for 3 weeks now and since yesterday (so, not a new thing), I keep losing the signal in my appartment, in some places outside. Oddly enough, signal is OK (tho just 3-4 bars) in my office.
1. Could this be related to the WIFI antenna issue even tho it's not WIFI issue? In other words, is there a chance that by fixing the WIFI antenna issue, I can get solve this?
2. If not, what are my other options? The garanty is already voided so I cannot send it to HTC for repair (voided by an "unofficial repair center" after the screen got smashed by dropping it from like 1m... - it's very possible that the fall or their repair broke something else, but the repair was already 2 weeks ago)
Thanks for your help!
First thing I'd ask is are you rooted? Have you been playing with radios recently?
If not, the next thing I'd look at is trying to find someone else with a micro-sim, and asking to borrow it. If they still get a good signal on their network on your phone, it might be your sim card. I had a faulty one once which just started dropping network like you describe. It can happen.
If their sim card also shows poor reception, you might have an aerial issue caused by the unofficial repair centre opening the phone up. (Although from the feedback on the WiFi issue thread HTC have worrying repair standards too).
If you can't find another micro-sim, just try finding someone on the same network. This phone (when working) has excellent network reception (better than my previous Desire S) so if a side-by-side comparison shows a big difference in signal strength, again I'd think about getting the sim replaced.
https://play.google.com/store/apps/details?id=de.android.telnet&feature=search_result#?t=W251bGwsMSwyLDEsImRlLmFuZHJvaWQudGVsbmV0Il0.
If your replacement sim still has the same problem, then I'd consider opening the phone up as per the video guide in the WiFi Issue thread in the general section. Seems to be quite easy if you are careful. It is unlikely that the same aerial for the WiFi is also the 3G one, but I've looked at the tear down pictures, and can't read chinese! If i find out which one it is, I'll update this post. If not, just check all the connections.
Hi,
I have also been having this network drop issue but only near my office. The reason I think is that my office is between two towers and every now and then it tries to balance the traffic on the networks and hence keeps disconnecting devices from one to connect to the other one... However, I have cut out my normal sim into a micro sim and that was done by the guys at the shop from where I bought the device and they had said that if there are any issues, then please order a proper micro sim and use it....
I think that might also be the problem.....
levtrp savans
All,
After checking that my SIM card wasn't in cause (used a friend's HTC One X to test my SIM card and test with his), I broke open the case and saw the problem.
The problem is the damn design of those antenna contact! I saw probably around 10 of those small metal piece that are supposed to be a bit "up" and somehow touch the contact area on the back cover.
I found that 2 of them (in two different pairs, they all seem to be in pair to create a closed circuit I suppose) were a little bit lower than their counterpart, so with a flat screwdriver, put them upright, closed the case and voila, I am enjoying network with full bars since yesterday.
If the issue comes back (and it probabl will, if they got bent the first time it probably means that the metal already was bent beyond its elastic deformation area), I'll probably end up buying a soldering iron a add some patch of silver to increase the height of the contact zones. That's .... just lame I am sure they had a good reason to do that, but seriously!?
Guillaume
Glad you got to the bottom of it. Yeah I think the design choice is forced from having the main body of the phone slide in at an angle into the outer case. If the two parts just clamped together like a more traditional phone build, then they perhaps could have used a different approach.
I'm putting off opening mine up (I have the dreaded WiFi drop issue) as my current case puts just enough pressure on the screen to act like a permanent squeeze, halting my problem.
Would be interested to know if the problem reoccurs like you said it might. Keep us posted.

[Q] Toro: Intermittent CDMA/1x after MicroUSB repair

Hey guys, like many Toro owners, I had my MicroUSB port finally go out on me. Followed unfortunately shortly after a tumble caused by a cousin just giving my phone to her 3 year old to play with at a family holiday party. This resulted in the screen being cracked all to hell, as one could imagine. In a stupidly rushed attempt to repair the screen glass with a spare piece I had from a friend, I messed up the digitizer, and decided to get a new screen assembly and start over. Unfortunately, after ordering both parts and starting to install both, I realized the mUSB board was no good and had to be exchanged. I slapped the old one back on, installed my screen, and went about my day.
The second time around, I actually remembered how to work on computers and went through my whole usual litany of prep and breakdown. Bled off all my static charge, made a mostly sterile work area, worked in gloves when I could, and proceeded slowly and carefully through the phone teardown. I made sure (to attempt) not to damage any ribbon connectors or even the LTE antenna coax cable and both ports for it.
All this only to notice a short time later that I was having poor call quality, call drops despite a couple of bars, random signal drops, all those good times. This was all with mobile data turned off entirely, but when I turned on mobile data, it hit straight to 4G full service and data was snappy and page loads/searches were fast. However, I cannot tell if it is area signal strength or phone error, but I'm inclined to believe I may have messed something up either in my first botch job, or in my second serious repair.
If there was any repair errors, I'm inclined to believe one of a few things happened. Either I screwed up one of the in-frame antennas the first time around, putzing about trying to pry the old screen off the frame. Or I somehow cocked up one of the CDMA antennas on the mobo itself the second time, but I find that very hard to believe. Or the old mUSB board with it's mic got screwed up, but I highly doubt that too.
Anyone have any ideas, further questions, or (preferably non) snide comments? I've tried to give as many details as possible in this post without overloading it, but let me know if I've left out anything useful. Yet again, it's a Toro, 32gb, running SlimKat's 4.4-1825 weekly. (Can't remember build date right now, and phone's in pieces again for visual verification/pictures)
Any help is greatly appreciated, and thanks!

[HELP!] Galaxy Nexus Antenna Broken!

I have a Sprint Galaxy Nexus. (SPH-L700) recently, the USB port has stopped working, so I ordered a new board from Amazon and replaced it. I put the phone back together, making sure that everything was in its place, and booted up. Normally, I would get 2-3 bars of service from my room, but now I get "No Service" and very occasionally (like once every 5 or 6 reboots) it will say "Sprint" but the indicator will say I have 0 bars and it's just an empty triangle. (Not the roaming triangle) I have attached images of the entire phone, the antenna section, and the speaker/headphone/vibrator assembly. Please help! I can't send it to sprint for RMA because I bought it from a friend and it uses Ring+ for service instead. I know for a fact it isn't the ROM or the radio, because under Phone Info in Settings, it still lists all the correct info, and *#*#DATA#*#* shows the correct info as well, the phone is just now physically incapable of obtaining a wireless signal...
EDIT: Whenever I boot up after shutting down and removing the battery, a notification comes up saying an application tried to use a bad version of Google play service, and the date and time is reset to December 31, 1999, 7:00PM.
Hand delivered by Miku, my Nexus 10
Hello? Is anybody going to help me? I really need my phone working again!
Hand delivered by Miku, my Nexus 10
I see that your phone is rooted, can you reflash / flash to a different radio set?
What radio version are you using?
In the phone info, it says I have baseband L700.05 V.FD02/L700.FD02. What version should I try to flash?
EDIT: I reflashed FD02 and nothing changed, I tried FC12 but I just bootloop. FD02 and FC12 were the only radio versions I could find.
Hand delivered by Miku, my Nexus 10
My best guess on this would be that it indeed is a hardware problem. If you flash different radios and ROMs and the issue still persists, that confirms it. Try to take apart your phone again and jiggle around/press firmly against the antenna connector. It likely came loose during your teardown and rebuild. That's all I got, short of "get a new phone".
I tried everything, I put 2 pieces of copper wire folded in half on the two connectors, I tried that with aluminum foil, I tried one piece of copper wire on both connectors, I tried that with aluminum foil, I tried all 4 of those while pressing firmly, I tried pressing firmly alone, but nothing changes... Ah well, hopefully I can find a decent smartphone on the cheap on Amazon because I'm tight on money... Wish me luck and thanks for the help!
Hand delivered by Miku, my Nexus 10
Oh shucks. Good luck!

[FIX] GPS issues, antenna cases only E98X, requires disassembly.

I thought this was worth sharing, this is my second thread ever on XDA and hope it helps somebody.
Quick story about my case:
I tried software fixes, ROMs, and made a lot of reading, when I finally figured it could be an antenna issue, I decided to give myself a try on my cellphone repair skills, turns out I turned a “nearly dead” GPS taking 10 minutes to lock into a “better than average” GPS taking 20 seconds to lock. Time taken for the task, 15 minutes, time suffering from bad GPS signal, 1 year, go figure.
Let’s see if you are a candidate to try this solution:
- You must be sure this isn’t a software related issue (i.e. my GPS works with X rom but it doesn’t with Y rom, that would certainly be a software issue).
- You CAN get a GPS lock but the signal is weak (i.e. constantly dropping signal in an area where you are sure another phone works fine) or GPS locks takes up to 5 minutes (and you already tried a software fix to speed up GPS lock).
- You’re phone is relatively old (i.e. it was bought when it came out, although I’m sure the quantity is low, I assume there are still E98X phones which are brand new and I would not recommend disassembling a brand new phone).
- You have experience opening cellphones (i.e. experience using small phillips screwdriver, gently popping frames/housing/covers, putting back in position plastic buttons before re-assebly).
Before we start, quick explanation on what may be happening to your phone if you are a candidate:
- Presumably, the GPS antenna (and Bluetooth, 3G/4G as well) is making poor contact with the springs on your phone.
- This phone uses contact springs for pretty much everything (see attached picture for springs locations of antennas), so these springs and/or the antenna contacts eventually bent away from each other and lower your GPS, Bluetooth, 3G/4G signals.
Here is what you need to do:
- Remove the back cover, and remove the back frame (See the following video from minute 0:00 to 1:50 for disassembly of backframe https://www.youtube.com/watch?v=S9OJRtf39QA).
- Inspect every spring and antenna contacts (see attached pictures for antenna springs and pad locations), make sure they are not rusted or damaged, else you need a replacement part for it (for antenna pads, you may want to clean those with isopropyl alcohol if you have some).
- Using a soft, thin, *plastic* tool (thinner than a credit card, but sturdier than paper), lift every spring you see up to 10 degrees (see attached picture for reference) and wiggle it up and down to force it to stay tilted up about 10 degrees (don’t force it up more than 15 degrees when wiggling or you risk to break the spring, there are quite a few of springs, I remember at least 5 pairs, so make sure you get them all done).
- Revert all disassembly made (See the following video from minute 6:32 to 7:51 for reassembly https://www.youtube.com/watch?v=9QxLa5rXX7Y), and VOILA!! your GPS signal came to life again (and hopefully your Bluetooth and 3G/4G are enjoying the new perks too!)
-Additionally, better 3G/4G signal does save battery, your cellphone amplifiers require less work and produces less heating too.
Disclaimer: I’m not responsible for damage to your phone, this guide is intended for an grown up audience who takes responsibilities of their own actions.
Reserved
Jose-MXL said:
Reserved
Click to expand...
Click to collapse
I was looking for something like this. Thanks very much..........
Let me know if you need anything else (i.e. more detailed instructions) and report back your results, unfortunately for the audience, I didn't take pictures of the process since I wasn't sure it was going to work (and then just took the picture of the NFC springs), so if you can take some pictures of how the contacts looks in the inside, that would awesome, I can update the main post with these, there is quite a few springs inside so you want to make sure you get them all in shape.
I forgot to say in the main post, better 3G/4G signals give a lot less of work to the amplifiers, which means less phone heating and less battery consumption, this is a nice service to do to a 2 year old phone like mine.
Enclosed is a picture from a replacement mid frame cover. Could you please use something like ms paint to circle which pins you bent upward? Looking at my Optimus G Pro 980 Mid frame cover and motherboard/logicboard I do not see these........
Jose-MXL said:
Let me know if you need anything else (i.e. more detailed instructions) and report back your results, unfortunately for the audience, I didn't take pictures of the process since I wasn't sure it was going to work (and then just took the picture of the NFC springs), so if you can take some pictures of how the contacts looks in the inside, that would awesome, I can update the main post with these, there is quite a few springs inside so you want to make sure you get them all in shape.
I forgot to say in the main post, better 3G/4G signals give a lot less of work to the amplifiers, which means less phone heating and less battery consumption, this is a nice service to do to a 2 year old phone like mine.
Click to expand...
Click to collapse
jmacguire said:
Enclosed is a picture from a replacement mid frame cover. Could you please use something like ms paint to circle which pins you bent upward? Looking at my Optimus G Pro 980 Mid frame cover and motherboard/logicboard I do not see these........
Click to expand...
Click to collapse
UPDATE:
See main post, I got a picture from somewhere else for the spring locations.
Actually my friend, that picture only shows the pads for the antennas, try to match it with your phone and see where they contact, these are going to be the springs, they don't look like spiral springs, these are other type of springs which I don't recall the name but they are more like a V shape, and one of the sides is attached to the board and the other one "springs" up and down, let me know if you got it or I will open my phone again, just for you! (no kidding)
Also, if I were you I would try to do the same for all pairs of springs I see on the motherboard, there is a pair for the speakerphone and one more down the board for something else.
GPS finally fixing
Thank you so much for this post. Before this solution, I tried different roms, gps fixing apps, disabling carrierIQ, editing the gps.conf file to add "better" servers, etc. This is the only solution that really worked. Now I am getting a GPS fix in 10 to 15 seconds where before it was up to a minute or more. I have an LG E980 (ATT Version).
As directed, I turned off the phone, removed the rear case back, removed the battery+sd card+sim card, removed the screws in the back panel of the phone and then separated the back panel from the front panel to expose the circuit boards and spring contacts. Then, I cleaned all the spring contacts and their mating flat contacts on the back panel with alcohol. Then I bent all of the spring contacts up slightly, re-seated the back panel making sure the side buttons were in the correct place (I do not believe the quickmemo and power buttons are interchangeable even though they are the same size fyi), and then secured the screws back in place.
Thank you!
Way to go buddy, I'm glad I could help you and that you were able to follow those horrendous instructions, I can't be sure on your case since yours wasn't as bad as mine, but on my case it also improved 4G reception overall, these antennas are used for pretty much everything so it would only be logical to get better signal on all the services, this is a "must" service on old E98X phones, perhaps nearly half of the GPS and bluetooth issues on the forum are due to this plus a weak or faulty software filtering not helping.
any info how to increase the wifi antenna? could this be the white cable?
Sent from my LG-E980 using XDA Free mobile app
I've quit using my OG Pro because the GPS is so poor. Hard to get a fix and drops constantly. Glad I stumbled on this, and will give it a try.
Can you point out which springs are specific to the GPS antenna? I suppose I can try to work with all the springs, but with my luck, I 'll break something that was working fine.
fungo45 said:
I've quit using my OG Pro because the GPS is so poor. Hard to get a fix and drops constantly. Glad I stumbled on this, and will give it a try.
Can you point out which springs are specific to the GPS antenna? I suppose I can try to work with all the springs, but with my luck, I 'll break something that was working fine.
Click to expand...
Click to collapse
I don't know which ones they are. I did all of them. They are a lever type spring contact so it is hard to break them. Just do so lightly.
Wow fairly simple fix with great results, thanks!
Jose-MXL said:
Before we start, quick explanation on what may be happening to your phone if you are a candidate:
Click to expand...
Click to collapse
Just tightening all the screws fixed all my GPS issues. No disassembly required! Add this into OP.
Thanks
Just did this, really improved the speed and reliability of everything- gps, wifi, etc. Thanks.
A quick tip for those doing this the first time. be careful of the buttons. I've taken apart my optimus g pro a few times now, and those dern things like to fly out of you're not careful when taking it apart. Also, when putting back together, use a small piece of scotch tape on the exterior of the frame to hold the buttons in place when you put the frame back in place. make sure the tabs of the tape stay on the outside, and pul them gently as you snap the screen back on. It's easier to have the frame on the table on put the screen down onto the frame when done this way, and save those dern buttons from coming out of their slots.
I have two OG Pro (E980) developed same broken GPS issue.
Now, I think the problem is the two soft contact pads, when I bent little bit, the GPS 's issue got fixed.
Also, the method not to improve any 4g/Wi-Fi/Bluetooth.
LG made such low quality contact PINs
Two years have passed and this thread is still helping people with their now "ancient" G Pros. My problem was that the coax cable had popped loose. Still I went ahead and re-tensioned all the contact springs. GPS is now functioning like new. Thanks to all who contributed.

GPS not working

I bought a supposedly new HTC 10 off ebay a few months ago, and just realized on a recent trip that location service is using only wi-fi & cell. Once I am out of signal range, I get no location data, and GPS not working.
The phone came S-OFF and running WWE software, which I have changed to US unlocked using RUU, currently running 2.51.617.32, baseband [email protected]_76.02_F.
From a previous contact with HTC, they told me the serial number is that of a Sprint phone. I am assuming that this is a refurb of some kind.
I have installed GPS Status and tools, and the app can see the satellites, but cannot get a fix. Hardware check says that the sensor is OK. I have cleared AGPS and that made no difference.
Changing data from 3G to LTE to Auto, or on & off (per a couple threads at xda) made no difference.
I am unsure what to do next. Phone works well otherwise. Would flashing a Sprint radio help? perhaps a different kernel?
Any advice appreciated. TIA.
I had this issue after a battery replacement. Essentially this thread worked for me. Once the HTC 10 was opened up and the rear casing removed, there's a v. small copper prong located next to the headphone socket and it needed a bit of careful prying so that it could make contact with the back plate of the phone once rehoused.
So it could be that your new phone off ebay is a refurb and has been previously opened?
I would try a Sprint ROM before opening it.
dwgallery said:
I had this issue after a battery replacement. Essentially this thread worked for me. Once the HTC 10 was opened up and the rear casing removed, there's a v. small copper prong located next to the headphone socket and it needed a bit of careful prying so that it could make contact with the back plate of the phone once rehoused.
So it could be that your new phone off ebay is a refurb and has been previously opened?
Click to expand...
Click to collapse
finally found someone with some 10 repair experience haha. I just noticed my GPS won't lock, assuming it's due to screen/battery repair. I have over 5yrs phone repair experience, so salty i am in this spot.... But I have been many times with HTC repairs, and eventually figure out hte querk. Any other insights? I opened it up yesterday and couldn't get a lock still even without back frame shell on. I then noticed the top pin above the headphone jack was depressed most likely due to prying when opening, i carefully bent up and it didn't break, now making connection with back cover frame but still no gps lock.... also try reconnection of the top daughter board flex where hard gps chip lives....
Update: Twas the pin at top, and flashing RUU that got me up and running GPS again! woohoo!
Thanks by the help!
The last week I change the battery and I lost the GPS signal. After reopen the phone, the GPS pin it was in bad position. After move the pin, the GPS it is working again!

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