Hey,
So yesterday my phone totally freaked out. The battery ran out like hell (10% in 5 min), the camera stopped working and got my phone into a bootloop. I've managed to fix the battery and the bootloop problem, but the camera still not working.
When I open the app, it shows up the options on the side, but the screen is black, and after couple of seconds the app crashes (not the phone!). When I try to reopen it, it says "unable to start the camera". I tried different camera apps aswell, but they cannot connect to the camera service.
I've tried a soft reset, clearing cache and data, and still nothing.
Someone? Please?
There's always the possibility of a hardware fault... My cousin works for Mercedes Benz and the company doesn't allow camera phones... They need to remove the camera module... He gets the same error which you are getting because there is no camera module installed...
If your rooted.. Then try some another custom rom and check the Camera... If you still get that error.. Then its surely a hardware fault...
-Sent from my IceCold One X!
On searching this forum, I found a post entitled " [Q] Front Facing camera not working?" which pretty much describes the problem I am having with the back facing camera. I have had the phone for 6 months, used the camera a lot, and now find that I can not longer activate the camera. When I select the camera icon, I get the perimeter of the camera screen with all the camera buttons on the left and right sides of the screen. But in the center of the screen is a popup box that says: "Warning - Unknown error occurred."
The gallery still works, the front camera still works, but the camera on the back, which is the one I always use, gives this message.
I tried: powering off the phone, removing the SD and the sim cards, and removing the battery. I have tried accessing the camera from the gallery. And I cleared the cache on the camera. None of these things helped.
I am not a very tech savvy user so I am hesitant to start removing caches (some suggested clearing cache and even the data in storage media and gallery), and I really begin to sweat when anyone suggests that I do a "factory data reset", especially if it turns out that this is a hardware problem.
Based on my description, is it more likely that this is a hardware or software problem? Is there anything else I should try before I begin dumping cache, data, or a factory reset. Any particular order I should proceed with these options?
Would appreciate any and all help. My camera is the most important app on my phone and I use it constantly. I hate being without it!
Just install any other camera app from play store and confirm it's not hardware related.
sent from my GT-N7100. Press thanks if I helped..
hard reset?
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk
hol17 said:
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk
Click to expand...
Click to collapse
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
You can try but I usually recommend just starting fresh since it could cause some errors.
Sent from my D5503 using Tapatalk
i
EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
if u want better chance not to see these kindda issue u must repair ur firmware by PCC.
factory reset means wiping firmware
but repair by PCC means install fresh firmware
:good:
I've got the same issue. It's actually worst when using SnapChat. It just freezes sometimes. I did a factory reset from the phone and this solved the issues for a day, but now it's back. I'm gonna do a full reset from the computer now and see if this solves it.
I have the same problem with the camera!! Anyone fixed this problem without factory reset?
Sent from my D5503 using xda app-developers app
After running a full reset from PC this issue seems to have been solved.
Cfager said:
After running a full reset from PC this issue seems to have been solved.
Click to expand...
Click to collapse
And it's back. Camera often freezes the whole phone. When I listen to music, and starts snapchat and change from back to front camera, the whole phone freeze and the music stops for almost ten seconds.
Same here, 14.3.A.0.681. Did anyone found a fix?
The camera app opens and works, but at the moment to focus it just stuck on focusing and the photo is never taken.
I experience the same issue. Often, I have to wait for the camera to open, and SnapChat is unusable now. Don't really feel like resetting if people here are reporting that it doesn't fix the issues.
Same issue here. But on 785 (4.4, latest update, german TFT, unlocked BL and root). Camera hangs on every occassion, doesn't make a difference which capture method I use. Tried emptying cache and data for the camera app but that didn't solve anything. I don't want to reinstall my phone because it's a pain in the ass. Problem does not occur with the front camera.
I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?
koningjim said:
I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?
Click to expand...
Click to collapse
Having just sold my Z1 (after having .757 installed) and now using a 'spare' Z1 Compact until my Z2 arrives, I wasn't that surprised to notice that the Z1 Compact has exactly the same problems as the Z1.
Wiping, resetting, clearing the cache - all pointless in the long run. Any fix is coincidental. It's a bug that hasn't been completely fixed with .757. The mere fact I've had the same problems on both handsets shows it's the firmware.
If you unlock the phone and start up the camera via the icon, chances are it will work fine.
If you activate the camera from standby, it may fail (the freezing problem, or 'camera not available' error).
What .757 seems to have fixed is the issue where the phone starts to get red hot and then you get the warning that it's too hot to use the camera. I've been taking a lot of photos this last weekend and never had that happen, so at least Sony fixed one thing. I suspect that was down to a series of problems with the media server and creating thumbnails etc, all of which were fixed.
When you have the freezing problem, was the phone locked? In other words; was it locked, but you started the camera via the camera key or dragging up the camera icon? When you tapped power to turn off/on, did you then have to unlock again? If you subsequently unlock - does the camera work fine now?
My hunch is that this is where the problem lies. I've got pattern unlock and now have it set to not lock for 30 minutes. So if I'm taking photos, I unlock the phone and - touch wood - I have no camera issues for that time.
If the phone has locked itself later on, and I don't unlock first, I expect the camera to fail. Yet it doesn't always - but once is still too much. I missed a potentially awesome photo of my two year old son because of this - and it's bloody frustrating. Especially as there's no idea on when we might get another update.
Another problem I noticed on the first KitKat release was the on-screen keyboard appearing over the camera one time. I'd been using the keyboard in another app before firing up the camera using the button, so the camera fault must be down to how it sets itself up when launched - and what you were doing just before (unlock screen, another app) influences the likelihood of it crashing.
In any case, it's a pain.
But on the plus side, the quality of the photos I got over the weekend - mostly in manual landscape mode - are stunning. The phone is capturing a level of detail that is exceptional now. And auto mode is now generally pretty good too, suggesting it doesn't just bump up the ISO all the time.
Same bug here!
EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
I'm having the same problem here. Does Sony is aware of this bug?
Does anyone know of a link where we can complain about it to the manufacturer?
I thought that something was wrong/broken with my phone, but then, after seeing your posts, it isn't... So no factory reset... Just wait for an update? even 3rd party apps seem to crash, expecially the google camera... Wth
I'm getting the same problem since the stock 4.4.2 update, battery life doesn't seem as good anymore either, but i'm always near a charger so the new Camera bugs are the most annoying.
You can't exactly "catch a moment" by whipping your camera out anymore, most of the time I'm waiting about 5-10 secs for the picture to appear ready to take a pic, especially noticeable on Snapchat or when switching from front-face to rear.
I woudn't mind but being on Stock Firmware I'm always waiting longer for Android updates, supposedly because of the extra rigorous testing etc!
bump !
it appears accessing camera from different locations (lockscreen shortcuts ...) confuses the mecanism, this added to some flashlight app and you're good to have the reboot-proof camera FC problem... pffff
Possible Fix!
*** possible fix! ***
I read this on another forum and for about 5 days now my camera has been behaving completely normal across all apps!
Little warning - for me this logged me out of some apps, and caused me to have to put some widgets back on - it almost behaved like clearing the cache when you're rooted, no data lost just a some apps liked twitter etc were acting like they were installed for the first time...
The method is to boot into safe mode once, then just power the phone off and boot as normal:
Hold down your power button
In the menu hold down the "Power Off" option and say OK to safe mode
Once you're in safe mode, turn the phone off
Turn the phone on again, it will boot as normal
Camera just now behave as normal!
Not only has it worked for me so far, but my whole phone seems a bit faster.
Good luck!
Yes have faced that issue with camera, just like my friend warned me :/ freezing, when clicking
Factory reset didn't do much good
Sent from my Z1 compact
I love my LG G3 but the front camera has been giving me trouble.
For the first week its great (except my wife keeps borrowing it for selfies haha). Then suddenly the front camera stops working. Trying to activate front camera in any app (I tried LG Camera, Google Camera, Hangouts with Vid call) results in that app locking up for about 10 seconds then crashing back home screen on a pretty usable phone. Do it once more and the whole phone becomes unusable - even long hold power off won;t work, requiring battery extraction to recover it.
I have tried removing data and cache from the camera app and that didn't help.
Tried a software data reset (via the menus), that didn't help.
Just for kicks I enabled ART in developer menu to see if that possibly helped, it didn't (side note: ART seems snappy)
So I am at a loss now, next step after this is hard reset, but I am not optimistic that will achieve anything the soft reset didn't.
Anyone else encountered similar issues?
Nick
nick1973nz said:
I love my LG G3 but the front camera has been giving me trouble.
So I am at a loss now, next step after this is hard reset, but I am not optimistic that will achieve anything the soft reset didn't.
Click to expand...
Click to collapse
It didn't. Result seems the same as the menu based reset. Not unexpectedly.
Hi there,
Just got my Lg G3 and all works great but after a while (few hours) the same problem accured...the camera crashed when i switched from rear to front and after that even rear wouldn't work.
I did factory reset...still same problem. Then i focused on my case...i realized that this problem appeared when i installed quick circle cover (it has no wireless charging on the back cover) soo i removed it and installed original. Camera works like a charm now!
Sent from my LG-D855 using XDA Free mobile app
Lg G3 Quick Circle case
I have the same problem with Quick Circle case, my front camera dont work after i put case on phone.
Can u please tell me what have u removed and installed, cant resolve this problem.
Thanks
nick1973nz said:
I love my LG G3 but the front camera has been giving me trouble.
For the first week its great (except my wife keeps borrowing it for selfies haha). Then suddenly the front camera stops working. Trying to activate front camera in any app (I tried LG Camera, Google Camera, Hangouts with Vid call) results in that app locking up for about 10 seconds then crashing back home screen on a pretty usable phone. Do it once more and the whole phone becomes unusable - even long hold power off won;t work, requiring battery extraction to recover it.
I have tried removing data and cache from the camera app and that didn't help.
Tried a software data reset (via the menus), that didn't help.
Just for kicks I enabled ART in developer menu to see if that possibly helped, it didn't (side note: ART seems snappy)
So I am at a loss now, next step after this is hard reset, but I am not optimistic that will achieve anything the soft reset didn't.
Anyone else encountered similar issues?
Nick
Click to expand...
Click to collapse
Hi There,
Did you manage to resolve this issue with the front camera? I am having the same problem.
Thanks
Guys, do a hard reset..not a soft reset.
Anyways, its seems that there is a problem with the hardware itself since you mentioned that you've tried several camera apps and still force closing. Try bringing it to a service center..you might be able to get a replacement.
Sent from my LG-D855 using XDA Free mobile app
Hello guys, a few months ago I ran into this problem with my samsung galaxy note 8 (SM-N950N) where my camera app keeps crashing each time I switched from the rear camera (which works fine) to the front camera.
I had checked so many posts in this forum and beyond in search of a solution, but I kept circling back to the same set of troubleshooting instructions, which ranged from doing a simple restart all the way to factory reset and even flashing stock firmware.
I tried all of it and none of them was able to solve the front camera issue and I was tempted to think it was a hardware issue, however if I access the hardware diagnostic menu (*#0*#) I discovered that my front camera works perfectly fine.
When it was all looking like all hope's were lost, I stepped on a solution - follow in these steps;
1. Ensure that your camera app is up to date (clear app cache and data)
2. Update gallery app (clear app cache and data)
3. Enable all permissions in both apps
4. Go to the gallery menu menu (the 3 dots on top right corner) and select "camera"
You should be able to access the camera app and check to see if both front and rear camera are now working.
This worked for me and I hope someone here finds it useful.
Hey there, you may want to post in the Samsung forum to find a solution to your answer.
2nd Samsung post in the 4a5g forum..hmm..
Well done... Androids wuv attention
A hard reset seldom fixes anything except a virus or an old load that needs a refresh.
Invariably if the root cause isn't found eventually many times it reoccurs after the reload... as many have witnessed to their dismay.