Verizon Pixel XL on T-Mobile (One) - Cannot hear callers/incoming calls - Google Pixel XL Questions & Answers

I've been using this Verizon-bought Pixel XL on T-Mobile for a few months now and have been experiencing this more and more frequently in the last few weeks. I haven't noticed it while calling out but when I receive calls sometimes, the callers can hear me but I cannot hear them at all (mute, absolutely no sound). I've also experienced this on subsequent incoming phone calls numerous times. I thought that it might just be a signal problem the first few times but it's been happening way too frequently and is unacceptable. I've notified T-Mobile of the concern and they're "looking into it." It happens frequently enough that I'd rather not pick up when work calls and would rather it go to voicemail. Has anyone also experienced this with their Pixel XL? Google search didn't come up with anything useful.
I haven't restored the phone OS yet but also feel that that may not fix the issue. I also have WiFi Calling turned off.

I know this post is over a year ago, but curious what the solution was or if others are having the same problem. I recently bought a Pixel XL and experiencing the same issue on random times. My phone is a Google bought phone on cricket (AT&T network).
Every day after 3pm, who ever calls me, I cannot hear them. I need to reboot my phone and everything is back to normal...

Related

Hearing caller before answering?

Ok this was a blast from the past for me last night, I remember this happening on my Mogul. My evo was lying on the counter charging, the phone rang and while it was still ringing I could clearly hear the person calling talking to someone else with them before I even picked up the phone to answer it.
Does it still count against your minutes if you don't answer the phone?
I was thinking about if this was possible a couple weeks ago, I don't see why it wouldn't be, just have to activate their mic when they call.
This happened all the time on my touch pro 2 with energy rom glad no one was talking crap before I picked up.
MzChiChi»» Coming from my Evo 4g with Tapatalk Pro
That's actually kind of cool - I wonder if someone can build an app that would do this intentionally.
It's not actually that cool. This happens to me. It's quite annoying when the phone is on silent or vibrate and I'm in a meeting at work and get a call and all of a sudden you can hear people talking. Not good.
I've narrowed this down in my case to it being an issue with receiving calls from the AT&T mobile network. All the calls I've received that do this are from AT&T users or Net 10 users (which are using the AT&T network). No issues with calls from other Sprint users, Verizon, etc. As of now, Sprint hasn't been able to offer a fix.
Anyone else had this problem? Any resolution?
Oh, and I have an Evo. Bought it on launch day from Radio Shack.
I have this problem too, I guess I have to send the phone to RMA. Tried with different ROMS (official), still the same.
Well, I have flashed the 3.14 ROM official WWE and seems the problem is gone now. Check it please and reply .

Note 3 Missing Calls/Delayed Texts

I've searched around but i can't seem to find a solution. My note 3 is missing calls, and not notifying me. When someone calls it rings on their end but my note 3 doesn't seem to be getting the signal, but i get their voice-mail a few seconds later. This is just ridiculous, how can a $700 phone fail to complete the most basic function of a phone.
Now, let me just say that I have excellent coverage in my area, and my previous phone did not have this issue, i'v also tried factory resetting and even exchanged the phone! if anyone else is having this issue, please share.
Again, this is my second note 3! i exchanged the first one for the same issue, but its happening again after the exchange! This is really frustrating.
Yup. I get delayed and duplicate texts (at times) from the sender. Also, 1/4 of my texts don't go through. This is also my second device and I don't see a solution. Sucks when you rely on your cell phone for work.
I'm heated
Sent from my SM-N900T using xda app-developers app
Even though you have good signal, it still might be a service issue. For about a month, I was having the same issue with my s4. It went away on its own, so I'm assuming it was service related. It also wouldn't hurt to try a new sim card.
Sent from my SM-N900T using Tapatalk
I read that some people resolve the issue by changing to WCDMA from the defaulted LTE
Sent from my SM-N900T using XDA Premium 4 mobile app
I'm with Towle in that it's probably a service issue. For the last three weeks, I've been going back and forth with T-Mobile because suddenly two of my kids can't send texts or get caller ID on their S3s. And when I first received my Note 3, I didn't receive any mobile data for a week. They've had me swap SIMs, rebooted countless times, had the engineers 'reset the rate plan' a few times, and we're still having problems. I'm in the NE Illinois region, if that's any help.
I haven't rooted my SM-N900T yet but I have noticed that (in my case) wifi seems to be related to this issue. When I activate wifi calling or turn wifi off completely I'll get a stream of messages.
I have been having the same problem. Glad to see its not just me but hope we find a fix. I also have a issue keeping LTE although im less than 1/2 mile from a tower. If I toggle wifi I get it back but loose it within a couple of hours and then repeat the process.
Sent from my SM-N900T using XDA Premium 4 mobile app
Auto Network Switch
DROID76 said:
I have been having the same problem. Glad to see its not just me but hope we find a fix. I also have a issue keeping LTE although im less than 1/2 mile from a tower. If I toggle wifi I get it back but loose it within a couple of hours and then repeat the process.
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Try going into settings, wifi, hit menu, advanced, and uncheck Auto network switch. This will keep it locked to your signal rather than switching back and forth needlessly. This resolved my similar issue. I also unchecked Always allow scanning.
I understand what your saying about the network itself affecting the signal, but this just happened when i switched to the note 3. Everything was fine on my previous phone.
It seems like its happening less frequently now, but i do still miss calls and i have to constantly check my voice mail to check.
I've had the issue with missed calls, but it has mostly happened at my office where it's spotty coverage. Also, the duplicate text issue is super annoying. However the issues are very minimal now on second phone with the new ISIS SIM (comes with phone).
I actually posted about this last week... I thought I was the only one http://forum.xda-developers.com/showthread.php?t=2547762
Here's a copy and paste of that post along with update:
So I switched from Sprint to T-Mobile about 2 months ago...
Ever since I switched, I have been having massive issues.
The first issue happened while on the stock ROM 3 weeks in. For 2 hours, my phone didnt ring or receive any texts. When I made a phone call after those 2 hours, I got a dozen texts in and a few voicemails all in the span of 1 minute. My friends had been trying to call and SMS me for those 2 hours and my phone only received them when I "woke" it up with that phone call.
Then last Friday, I had 3 different people tell me they had SMS'd me and I hadn't received those texts.
Then today, I sent a simple MMS text to about 20 people wishing them happy Thanksgiving. Everyone on T-Mobile got them. On AT&T and Verizon phones, most of my friends got blank texts. I tried to resend it, but they either received a tiny version of the image or another blank text.
On top of ALL this, I am getting duplicate texts from people randomly.
It can't be the phone, as I had to replace it under insurance a week ago (when i accidentally cracked the screen). And it can't be the ROM, as this has happened to me under stock ROM, DarthStalker, and Wicked.
I called T-Mobile and entered a ticket last night about this. This is a HUGE issue. While I love my phone and the fast data speeds, missing SMS (and phone calls) is a game ender.. On the first night I had this happen, I had a date waiting in my lobby for over an hour thinking I stood her up when I didnt respond to her texts. I've gotten in similar trouble with other missing texts.
Update:
So on Friday, I called T-Mobile to tell them about further issues. They told me my ticket had been closed. I immediately told them to re-open the ticket as they hadn't actually fixed anything. On Monday, three of my incoming calls were randomly dropped (with full signal showing on my phone).
Today, I got a call from T-Mobile. He said there had been an issue on Thanksgiving with the network, which is why my MMS didnt go out. But for the dropped calls and missing SMS, after telling him these problems are happening even with WiFi off, he said I should go to the T-Mobile store and have my SIM chip replaced.
This is REALLY frustrating.
EvanWasHere said:
I actually posted about this last week... I thought I was the only one http://forum.xda-developers.com/showthread.php?t=2547762
Here's a copy and paste of that post along with update:
So I switched from Sprint to T-Mobile about 2 months ago...
Ever since I switched, I have been having massive issues.
The first issue happened while on the stock ROM 3 weeks in. For 2 hours, my phone didnt ring or receive any texts. When I made a phone call after those 2 hours, I got a dozen texts in and a few voicemails all in the span of 1 minute. My friends had been trying to call and SMS me for those 2 hours and my phone only received them when I "woke" it up with that phone call.
Then last Friday, I had 3 different people tell me they had SMS'd me and I hadn't received those texts.
Then today, I sent a simple MMS text to about 20 people wishing them happy Thanksgiving. Everyone on T-Mobile got them. On AT&T and Verizon phones, most of my friends got blank texts. I tried to resend it, but they either received a tiny version of the image or another blank text.
On top of ALL this, I am getting duplicate texts from people randomly.
It can't be the phone, as I had to replace it under insurance a week ago (when i accidentally cracked the screen). And it can't be the ROM, as this has happened to me under stock ROM, DarthStalker, and Wicked.
I called T-Mobile and entered a ticket last night about this. This is a HUGE issue. While I love my phone and the fast data speeds, missing SMS (and phone calls) is a game ender.. On the first night I had this happen, I had a date waiting in my lobby for over an hour thinking I stood her up when I didnt respond to her texts. I've gotten in similar trouble with other missing texts.
Update:
So on Friday, I called T-Mobile to tell them about further issues. They told me my ticket had been closed. I immediately told them to re-open the ticket as they hadn't actually fixed anything. On Monday, three of my incoming calls were randomly dropped (with full signal showing on my phone).
Today, I got a call from T-Mobile. He said there had been an issue on Thanksgiving with the network, which is why my MMS didnt go out. But for the dropped calls and missing SMS, after telling him these problems are happening even with WiFi off, he said I should go to the T-Mobile store and have my SIM chip replaced.
This is REALLY frustrating.
Click to expand...
Click to collapse
The wife and I are having the exact same issue. We both got the note 3 last week. Interesting enough it only happens when wifi is on. I tried with and without wifi calling.
Sent from my SM-N900T using XDA Premium HD app
jeffakajeff said:
The wife and I are having the exact same issue. We both got the note 3 last week. Interesting enough it only happens when wifi is on. I tried with and without wifi calling.
Sent from my SM-N900T using XDA Premium HD app
Click to expand...
Click to collapse
I took off Wifi calling because it seemed like it was causing issues for me with calls/texts. I haven't gotten a duplicate text in a few days now. But I definitely had similar issues to everyone on thread. We definitely are not crazy.
I know right, I called tmobile, they said the usual...but then the issues stoped? Wierd
Sent from my SM-N900T using XDA Premium HD app

dropping verizom netowork.

Is anyone else seeing an issue where the phone will randomly drop network for about 30 seconds and then pick it back up?
I have the unlocked model from Google and yes that happens to me on verizon. I also have a Bluetooth issue in my car where if I make a call then try to connect to my cars Bluetooth I can't hand off the call and use hands free. This keeps happening until I repair the phone.
So far I have not had this issue. I did have this issue on my Nexus 6p that it would drop my Verizon network for a few seconds about every other day but so far my Pixel XL from the Google Store has not dropped it. I did have issues with my phone connecting to my 2016 Toyota Tundra but I forgot that I can't have my phone paired to my smartwatch and vehicle at the same time. Once I unpaired my smartwatch from my Pixel it worked 100% for my vehicle.
Yeah mine is from Verizon and it had trouble activating when I went through the automatic activation. I had to call in the activation from my wife's phone. Google support told me it sounded like a bad sim so I went to Verizon and had a new sim put in and it didn't do it for about 18 hours and then sure enough it started doing it again this morning. I hope it's not a phone issue because from what I have seen the 128gb black xl is back ordered till like Christmas at this point.
If I try to send a text while it's showing no lte network I see an error that says I may be able to send a text if I insert a sim.

dropping calls

Is anyone else on Verizon
Dropping calls.
I mean lots of calls
Thought it was because of root.
Not unrooted stock still drops calls.
Need to RMA before bootloader
Patch.
Thought maybe it could be my
Sim card acting up as sometimes I lose cell signal
humdrum2009 said:
Is anyone else on Verizon
Dropping calls.
I mean lots of calls
Thought it was because of root.
Not unrooted stock still drops calls.
Need to RMA before bootloader
Patch.
Thought maybe it could be my
Sim card acting up as sometimes I lose cell signal
Click to expand...
Click to collapse
It seems it's a common problem in Verizon, I'm not rooted. I even got a new SIM, it didn't help. Apparently the radio is having a hard time switching down to CDMA in poor LTE coverage areas. Lots of users reporting this in reddit. I'm hoping next maintenance release fixes this.
I haven't had any issues with mine *so far*.. rooted and on NDE63N
Sent from my Pixel XL using Tapatalk
I'm not having dropped call issues, but during calls the other end can't hear me at times or vice versa. Have to hang up and call back. I have a replacement coming, but my until the middle of December.
Sent from my Pixel XL using Tapatalk
I've dropped several calls on Verizon. Let's hope for a software fix soon
So another pixel, isn't going to fix this issue.
I can only hope a software patch fixes this issue.
Same here, dropped calls that never happened with my Nexus 6. Google and Verizon had no real fix for me and didn't acknowledge it as a widespread issue.
Sent from my Pixel XL using Tapatalk
droidiac13 said:
I'm not having dropped call issues, but during calls the other end can't hear me at times or vice versa. Have to hang up and call back. I have a replacement coming, but my until the middle of December.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
Are you on Verizon? Have you used the phone on a car or train? Calls drop a lot when switching towers on Verizon.
Was on the phone with Verizon and Google.
They acknowledged this is a widespread issue.
Just be careful when the patch comes out that they don't sneak in a bootloader relock.
Or unrootable update, honestly I think this will be a fairly large update that contains some if not all of those fixes.
humdrum2009 said:
Was on the phone with Verizon and Google.
They acknowledged this is a widespread issue.
Just be careful when the patch comes out that they don't sneak in a bootloader relock.
Or unrootable update, honestly I think this will be a fairly large update that contains some of not all of those fixes.
Click to expand...
Click to collapse
That's really good to hear, I called them a couple of weeks ago and they kept blaming each other so I gave up.
droidiac13 said:
I'm not having dropped call issues, but during calls the other end can't hear me at times or vice versa. Have to hang up and call back. I have a replacement coming, but my until the middle of December.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
Same issue. I just got my replacement and it did the same thing. Also having a weird issue where the phone dialer is garbled (looks like missing portions of digits and letters).
humdrum2009 said:
Was on the phone with Verizon and Google.
They acknowledged this is a widespread issue.
Just be careful when the patch comes out that they don't sneak in a bootloader relock.
Or unrootable update, honestly I think this will be a fairly large update that contains some if not all of those fixes.
Click to expand...
Click to collapse
There isn't going to be an update that relocks the bootloader. There never has been, and likely never will be. I'd imagine that the logistics behind it would be overly complicated for the minor benefit it would have for the carrier.
Sent from my Pixel XL
I mentioned this in another thread. Setup>more>network settings reset resolved my outgoing call issues as well as pickup and dropped call issues.
Ok, this is reassuring as I thought it was mine. The issue is pretty annoying. Good thing I haven't needed it in an emergency situation and it dropped on me. Crazy part is I thought wifi calling wouldn't be affected but I was wrong about that
I've been on Verizon for years and just when I got my Pixel is when I've had an issue with nearly every phone call. Not dropping but the caller suddenly cannot hear me like another reply mentioned. Seems it "might" be aligned with when a text or email comes in while I'm on the phone. Or it could be when I stray from the phone with my earpiece in. I hope they push a fix, it's the Pixel not Verizon.
Have ya'll tried turning on wifi calling? I live in a spotty area and this seems to help me. Make sure you also go to settings-wifi and click the settings wheel and activate the switch to cellular automatically. I also tried to activate aggressive switching on developer mode but it doesn't stick after a reboot.
I'm on Verizon, using Verizon Pixel, no issues at all with calls. Running NPF26J with radio and modem from NDE63X.
Sent from my Pixel XL using Tapatalk
I have been dropping a lot of calls. Pixel xl on Verizon.
Callers say they can't hear me then it drops.
stemo76 said:
I have been dropping a lot of calls. Pixel xl on Verizon.
Callers say they can't hear me then it drops.
Click to expand...
Click to collapse
I had this issue since day 1
Same issue here only on Project Fi NMF26Q

S9 - Problems with Calls?

Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
I have reports from 2 users who have calls that drop for 3-4 seconds and the reconnect on a regular basis. Vodafone UK. Tried new SIM but that has not fixed it.
No issues with TMo in Fl.
Same problem. Dual sim version. When on a call the line goes silent for 4 or 5 seconds! Using a Three and Vodafone sim in the UK.
No problems so far using it with TMO in Puerto Rico.
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
i think there is a network stability issue with my phone. i have to reboot it 4-5 times a day and my old zte zmax pro gets a better signal then my s9 and that dont seem right. something is preventing it from sending and receiving a good signal even tho i have 4 bars.
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
Report it to samsung the more that report the issue the sooner it should get fixed
On a portuguese forum, several people reported the same problem I have.
During a call, the phone stops transmitting any sound for the other party for about 10 seconds...
People listen to me perfectly during that time, but I cannot ear anything. After those seconds, the phone call gets normal...
It's driving me mad!
Can confirm the above comment, a ton of portuguese people are complaining about this
s9+ call issue
my s9+ have call issue during the call too . (dual sim)
Samsung S9 problems during calls
Had my S9 64GB since 3rd march in the UK on EE and I have the same problem with periods of silence during calls, it is driving me mad as well. I have done the contact us on the phone where you upload a system log as soon as the fault occurs but so far I have had nothing back from Samsung regarding this issue. I also had a problem initially with the fingerprint sensor where it kept locking out but since I disabled the fingerprint gestures on the phone that seems to work fine now for lock screen.
I think the problem was reported also on Pocketnow Daily.
PS: I don't have this problem.
Sent from my SM-G960F using Tapatalk
Same here with dual sim in Spain (tried with different sim from different companies).
Drop calls or simple silence
Got the Samsung galaxy s9 for the last 2 weeks intermittent problems with calls. When making calls for the first 20secs it just goes silent the other person can hear me but I cannot hear them. Sometimes this also happens mid call too, whereby after about 5 mins or so... It goes completely silent for 30secs and eventually either cuts me off or the call returns... Called Samsung UK not much help, obviously there is a fault somewhere , but for now Samsung are hiding.
Try to disable volte???
blackjackalmiaobo said:
Try to disable volte???
Click to expand...
Click to collapse
It’s nothing todo with volte as my handset didn’t have it enabled
Had the same problem with my S9 dual sim. Tried just using a single sim but problem persists. I contacted Samsung who were less than helpful. Denied they have any reports of this issue even though I told them about online forums reporting same issue. I have sent my phone back to Samsung who will send me a new replacement once they receive my phone back for inspection. I'm now worried that even a new S9 will have the exact same issue.
I'd rather Samsung just say they are aware of the issue and are working on a fix. It bugs me when they act like there's no issue. They wanted me to factory reset the phone to which I told them I'd only had the phone a week and spent a whole day setting.
Just gotta wait for the replacement phone now and hope they fix with a software update. They did offer a refund but I really want the phone (if I can make calls on it that is!)
The same issue with my 2 s9 plus phones. One sim version, Israel. Just hope that the problem is with soft and gonna be fixed with next update.
Today I went into a Samsung official suport centre and I was told exactly the same...they do not have any knowledge of problems regarding phone calls and S9.
They ran a series of tests concerning the phone's sensors and the test resulted that everything seemed OK.
But...it's not!
And I'm mad about this. Honestly I do not know if this is simply a software issue...
Ffs sake I've only used the phone for calls twice and both times the call just ended and I had to ring them back.

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