Related
I know, I know... there are plenty of threads regarding dropping your phone in the loo/water/rain, but none of them address the issue I'm having.
I put 'er in rice for over 24 hours and she does work, but with a few quirks:
The vibrate function barely works (it's weak and inconsistent)
The speaker randomly pops and makes a "shhhhh" noise when the phone is being used
The camera does not work
Now what I really only care about here is the camera. The first time I tried to use the camera it DID work, but then I tried the front-facing camera and... nada. Nothing. She's dead, Jim.
I'm wondering if there's a way to change it so either a) all camera apps default to the back camera, b) all camera apps do not recognize that there is a front-facing camera, or c) attempting to utilize the front-facing camera does not cause the app to crash and make reaching the back camera impossible. I figured doing a factory reset would accomplish this, and I am open to that if no other option is available, but I'd like to see what else I can do.
Thank you in advance!
QuestionSleep said:
I know, I know... there are plenty of threads regarding dropping your phone in the loo/water/rain, but none of them address the issue I'm having.
I put 'er in rice for over 24 hours and she does work, but with a few quirks:
The vibrate function barely works (it's weak and inconsistent)
The speaker randomly pops and makes a "shhhhh" noise when the phone is being used
The camera does not work
Now what I really only care about here is the camera. The first time I tried to use the camera it DID work, but then I tried the front-facing camera and... nada. Nothing. She's dead, Jim.
I'm wondering if there's a way to change it so either a) all camera apps default to the back camera, b) all camera apps do not recognize that there is a front-facing camera, or c) attempting to utilize the front-facing camera does not cause the app to crash and make reaching the back camera impossible. I figured doing a factory reset would accomplish this, and I am open to that if no other option is available, but I'd like to see what else I can do.
Thank you in advance!
Click to expand...
Click to collapse
Well I have a cousin that ran into the same problem. Since insurance didn't cover water damage, he bought a replacement off Craigslist that had a cracked screen. It was cheap but he was able to use it for replacement parts.
Sent from my Freeza MD4 Stock Rooted Galaxy S3
TheSocalGuy79 said:
Well I have a cousin that ran into the same problem. Since insurance didn't cover water damage, he bought a replacement off Craigslist that had a cracked screen. It was cheap but he was able to use it for replacement parts.
Sent from my Freeza MD4 Stock Rooted Galaxy S3
Click to expand...
Click to collapse
I got an S3 in January that got ran over by like 400 cars a couple weeks ago (I'm so good at keeping my devices safe, aren't I?) so I just bought this replacement. I can't find any broken ones on CL, and my destroyed S3 sold for $122.50 on eBay. I'm not willing to shell out that much just to have a working camera. Perhaps I could sell this one as-is and just buy a replacement on CL? I'm not sure I care that much about it to go through the hassle, hah.
I do have an S2 that isn't working, so maybe I could swap the camera out of that one? I don't know much regarding the hardware differences between the two devices.
You can buy a new *speaker* from amazon. The are like $20-$30 and easy to install (no soldering and only 2 screws). Also I'd pull the bat out and rub the phone up and down with rubbing alcohol.
The speaker comes with a new modem and headphone socket.
Sent from my SPH-L710 using xda app-developers app
You da man. You admitted that you peed on your phone...
Sent from my AnthraX'd SPH-L710
My apologies if this is covered elsewhere, but I think there might be a problem with the One M8 camera if you're an active user.
I’ve had my phone for one week and tried to take a picture today. When I opened the camera application, there's a light buzzing sound, and the camera can't focus. It appears the focus motor is continually running.
A quick perusal of the web yields several results:
https://plus.google.com/114631337412435356176/posts/Vh7oTyjSSrA
https://community.verizonwireless.com/thread/821908
It seems the common denominator is vibration from people mounting the device on their handlebars.
I've logged over 100,000 miles of heavy duty motorcycle abuse, on and off road, with a variety of HTC & Samsung equipment. I've never had an issue with vibration, and I've never had a device failure. I'm hoping there isn't an inherent design flaw with the M8 camera that can't withstand normal everyday use from active people.
I'm going to send this one back and try another one, if that one also fails, it will be the end of the line for me and the M8. Fingers crossed this all works out because I love this device.
cyko said:
My apologies if this is covered elsewhere, but I think there might be a problem with the One M8 camera if you're an active user.
I’ve had my phone for one week and tried to take a picture today. When I opened the camera application, there's a light buzzing sound, and the camera can't focus. It appears the focus motor is continually running.
A quick perusal of the web yields several results:
https://plus.google.com/114631337412435356176/posts/Vh7oTyjSSrA
https://community.verizonwireless.com/thread/821908
It seems the common denominator is vibration from people mounting the device on their handlebars.
I've logged over 100,000 miles of heavy duty motorcycle abuse, on and off road, with a variety of HTC & Samsung equipment. I've never had an issue with vibration, and I've never had a device failure. I'm hoping there isn't an inherent design flaw with the M8 camera that can't withstand normal everyday use from active people.
I'm going to send this one back and try another one, if that one also fails, it will be the end of the line for me and the M8. Fingers crossed this all works out because I love this device.
Click to expand...
Click to collapse
Mine started doing the same thing today! Only when using the regular camera. Front facing camera is fine. But yea, turn on the camera and it starts buzzing and trying to focus.
cyko said:
My apologies if this is covered elsewhere, but I think there might be a problem with the One M8 camera if you're an active user.
I’ve had my phone for one week and tried to take a picture today. When I opened the camera application, there's a light buzzing sound, and the camera can't focus. It appears the focus motor is continually running.
A quick perusal of the web yields several results:
https://plus.google.com/114631337412435356176/posts/Vh7oTyjSSrA
https://community.verizonwireless.com/thread/821908
It seems the common denominator is vibration from people mounting the device on their handlebars.
I've logged over 100,000 miles of heavy duty motorcycle abuse, on and off road, with a variety of HTC & Samsung equipment. I've never had an issue with vibration, and I've never had a device failure. I'm hoping there isn't an inherent design flaw with the M8 camera that can't withstand normal everyday use from active people.
I'm going to send this one back and try another one, if that one also fails, it will be the end of the line for me and the M8. Fingers crossed this all works out because I love this device.
Click to expand...
Click to collapse
T
Sent from the BEST phone I've ever owned my LG G2
ajk511 said:
Mine started doing the same thing today! Only when using the regular camera. Front facing camera is fine. But yea, turn on the camera and it starts buzzing and trying to focus.
Click to expand...
Click to collapse
Thanks for posting, did you use it on a bicycle, motorcycle, or sports activity?
big70tom said:
T
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I'm not sure what "T" means, does that mean it happened to you as well?
Treatment from HTC CS so far is abysmal, I'm really disappointed with the way they're handling this and I'm having serious doubts about keeping the replacement M8 they give me.
cyko said:
Thanks for posting, did you use it on a bicycle, motorcycle, or sports activity?
Click to expand...
Click to collapse
Yeah, put in on my motorcycle mount last night for the first time. Just went down the street to get gas and didn't even ride for 15 minutes. The camera started going nuts this morning. Seems to have stopped for now, but for a few hours I couldn't open the camera without it buzzing and constantly trying to refocus. This is pretty sad. I rod with my Samsung Galaxy S3 using the same mount for a year and a half with no issue at all.
ajk511 said:
Yeah, put in on my motorcycle mount last night for the first time. Just went down the street to get gas and didn't even ride for 15 minutes. The camera started going nuts this morning. Seems to have stopped for now, but for a few hours I couldn't open the camera without it buzzing and constantly trying to refocus. This is pretty sad. I rod with my Samsung Galaxy S3 using the same mount for a year and a half with no issue at all.
Click to expand...
Click to collapse
Look at the bright side, at least yours stopped buzzing. I'm surprised it did, as I haven't heard of anyone else that was able to get the camera to work again.
I spent 8 days & 6 customer service reps trying to get HTC to replace my M8. It was purchased in Hong Kong as a gift and they have decided to stick it to me because I'm in the U.S. now. All of the C/S reps lied to me multiple times and no effort was ever made to rectify the situation. Quite bummed that this is the last HTC device I will ever own.
BUYER BEWARE... the number of broken camera complaints continues to grow, it's looking more and more like a serious hardware flaw.
Bought an m8 yesterday.
Went for a motorcycle ride today with my m8 mounted in my arm mount.
Now my camera is unusable. Same buzzing hardware issue. This looks like a hardware design issue. Has anyone found a solution. Not mounting the phone to the motorcycle isn't going to work for me. I often ride all day long and need to charge the phone while I ride and use it as a GPS
Mine started doing this yesterday. Made a 200 mile trip a couple weeks ago, phone on the handlebars of my motorcycle the whole time, camera still worked. Went for an hour ride yesterday, came back, and the camera was doing this. Now I'm trying to talk with the customer service reps, and they just want me to reset everything.
Is having a phone rooted still a deal breaker for warranties like it was a few years ago? I'm hesitant to tell them my phone is rooted and half of their questions don't apply.
Went for a bicycle ride yesterday, with my phone mounted on my handlebars, and sure enough, camera won't focus, and making a buzzing sound. This is BS. I rode over 2000 miles, with my S4 mounted, and never had a problem. Now I can't even ride down the street and my HTC breaks?
Brought my phone into Verizon, today. They are overnighting me a new phone, and you can bet the first thing I'm going to do, is go for a bike ride.
Anyone get their phone "repaired" by HTC?
Sent from my iPhone using Tapatalk
Same problem here
I put my One M8 on the stem of my handlebars on my road bike
just started happening after a few hundred miles of riding
Yesterday the camera briefly fixed itself for one picture, then immediately started buzzing again
Road bike vibration
MerkoPCS said:
Same problem here
I put my One M8 on the stem of my handlebars on my road bike
just started happening after a few hundred miles of riding
Yesterday the camera briefly fixed itself for one picture, then immediately started buzzing again
Click to expand...
Click to collapse
Same issue. Mounted on road bike. Seems to be a common problem.
Ugh, I have the same damn problem - lots of riding on my motorcycle. Will bring it in today for a replacement, but now I'm considering moving away from this phone as I don't have time to keep S-OFF'ing, etc. every time the hardware craps out :|
Just got my M8 2 days ago, Is this affecting a certain variant or all M8's
I don't ride or anything however, it's good to know that the camera module is fragile.
Does anyone know who makes the M8's camera modules?
Maybe informing HTC about this enough will get them to do RMA's to swap the module just like the M7 pink/purple thing delima
Same issue. Mounted on my motocycle and after first ride ... camera buzzing ...
I just started having the same issue and I dont even ride.....
Attempted Fix/Thread Revive
I have the same problem as all of you, hopefully we can revive this thread and fix our phones! I messed around with the camera when buzzing and as noted in this thread, it seems that part of the rear camera is messed up, in fact, one can hear rattling when shaking the phone. I found that applying pressure to the rear camera, though of course not recommended, stops the vibrating and allows the camera to work (sometimes). Applying Pressure to the duo camera does not fix the problem and custom roms, cm based that don't use the extra sensor, still have the problem. Thus the common variable is the rear camera (I hope ). So, I eliminated the duo camera extra sensor as a reason for the failure. Its bound to be either:
1. the glue holding down the rear camera has lost its grip to to drops and or vibration from motorcycle rides or,
2. constant vibration, dropping, etc, has caused part of the camera module to malfunction.
With these two theories, I have decided to buy an oem rear camera module off ebay, and I will install it into my phone. The problem is either the camera or ruined glue, so, considering that the camera module comes with a sticky surface for installation, this fix should theoretically solve the problem, assuming its as simple as I imagine.
I will post some screenshots and results after the camera replacement, which will take place March 14-15, March 21-22, or March 28-29. I can't make any promises because I have no idea when my ebay order will come in. The camera module itself is scheduled to arrive within a few days, but the replacement camera lens (I broke mine while tinkering around) is scheduled to arrive from Hong Kong in who knows how long.
I hope most of you were able to get replacements from Verizon or HTC. Alas I have some physical wear and tear along with custom software on my phone that makes me skeptical about going to either, so that is not an option. For those with broken cameras, I hope I can help you, and if anybody else has attempted this, I would be glad to hear your results.
how to fix camera buzz sound
in the name of allah
first of all i 'm sorry 4 my english.
the problem is sometimes when the htc M8 falls or be on motocycle or any things which moving up & down or vibrate ......... the rear camera (4 ultra pixel)became blurry & a buzz sound appears when the camera is on .so i fix my M8 which have the same problem but unfotunetly you will have to open the M8 for fix it but it's very easy.
1-open the M8 cover (search in google)
2-remove the camera cover (very easy)
attch 1
3-put some piece of tape like in the image (red color =tape piece)
attach 2
4-finally its very important test the camera focus take some photoes
when the buzz sound disappears, the camera clear & focus work fine cover the camera & close the M8
until now my M8 camera work fine is like new
thanks
Ok I have noticed my Note 4 can take the LONGEST time to focus. I mean over a minute sometimes. The only settings I have on is HDR and have video set to record in full HD. Is this normal for the Note 4? Just curious as I am coming up on 30 days and if its got a camera issue I can exchange it at ATT.
Normal !
Lots of people having that issue, me included. I just choose to live with it.
One thing to make it focus properly is pointing it up and tap the screen, then it would focus normal (macro or not).
Hopefully it would be fixed in Lolipop.
Attempted to fix
Hello, I recently got the Note 4 myself about a month ago too. Since I purchased it from Best Buy, I thought I had 30 days to exchange it once I noticed and endured the camera issue. I waited too long. However if you go to the Samsung Repair Center and tell them your issue with your camera they will fix it. However, when they attempted to fix it, they ended up frying my motherboard and I had to wait 3-4 days while they received a new motherboard. Afterward though, everything works perfectly and its instantly focusing. The frying motherboard is probably independent of the camera so its a gamble if you want to risk it, make sure you back up all your data and go as soon as early as possible since all the Samsung Repair Centers get busy fast.
Google: "Samsung Repair Center Locations" and pick, I cannot post links as I just made an account to post this.
This is NOT normal. It should focus right away. The Note 4 is one of the first phones to have moving parts in the lens, and Optical Image Stabilizer (OIS). Apparently there is a problem with it sticking due to many factors, I'm guessing most of it is from shipping since there is no padding in the boxes. Once you load your camera app and it doesnt focus, try slapping the side of the phone, if it focuses then, return it. I had 2 replaced due to this issue. If you can return within your return period, do it. Everyone else can just do a warranty replacement.
I am having the same issue, but am able to correct it relatively quickly by rotating to potrait or landscape depending. Not quick enough for those "moments" necessitating instant response time though.
bluetoothless said:
I am having the same issue, but am able to correct it relatively quickly by rotating to potrait or landscape depending. Not quick enough for those "moments" necessitating instant response time though.
Click to expand...
Click to collapse
Thanks for the info. For the moment, this works.
bluetoothless said:
I am having the same issue, but am able to correct it relatively quickly by rotating to potrait or landscape depending. Not quick enough for those "moments" necessitating instant response time though.
Click to expand...
Click to collapse
That does seem to help me also, at least its faster. Thanks for the tip!!
jpinks said:
Ok I have noticed my Note 4 can take the LONGEST time to focus. I mean over a minute sometimes. The only settings I have on is HDR and have video set to record in full HD. Is this normal for the Note 4? Just curious as I am coming up on 30 days and if its got a camera issue I can exchange it at ATT.
Click to expand...
Click to collapse
I am using two phones - one personal (Note 4) and the new BlackBerry Passport for work. I do notice that Note 4 is pretty slow with focusing. The darker it gets the longer it takes to focus. I think it is pretty normal. Just the software is like that.
Happens when you're in auto night mode. To disable just set your ISO
Sent from my SAMSUNG-SM-N910A
greekunit690 said:
Happens when you're in auto night mode. To disable just set your ISO
Sent from my SAMSUNG-SM-N910A
Click to expand...
Click to collapse
Nice thanks for the info. I couldn't understand why my note 2 took night pics so much faster. Now that I set the iso to 100 it works fast. What iso are you setting your to?
Sent from my SAMSUNG-SM-N910A using xda premium
borijess said:
Nice thanks for the info. I couldn't understand why my note 2 took night pics so much faster. Now that I set the iso to 100 it works fast. What iso are you setting your to?
Sent from my SAMSUNG-SM-N910A using xda premium
Click to expand...
Click to collapse
Depends on the lighting. If it's dark I set it a bit higher (600 to 800)... Bright out I set it to 100 or 200. I also really like camera fv-5. Try it out if you want an amazing picture experience
Sent from my SAMSUNG-SM-N910A
Thanks for all the tips!! I will be trying them!!
When I first got my Tmobile note 4, camera focused really fast, in a split of a second. Then one day, it suddenly slowed down to several seconds being unable to focus at all every time it started, sometimes up to 10 seconds. I had to tap it, shake it, or rotate it, then it starts to focus.
Today, I tried to reboot into safe mode to see if there's any downloaded app that might be the culprit, and no improvement at all. I started to disable pre-loaded apps, turning off GPS didn't help. But when I disabled/turned off S Health, the camera focused almost immediately just like new. Camera on and off, tested repeatedly, it worked very quick and smoothly. Afterwards, I turned on S Health again, seems the camera keeps working normally. Under low light, I do have to tap the focus ring one or two times to make it focus properly.
My testing results are when S Health is completely disabled, the camera focuses super fast. When S Health is turned on again, it slows slightly by maybe half to one second. I vaguely remember the focusing issue happened sometime after I turned on S Health. I suspect it'll slow down again after S Health has been running for a couple weeks. I'll keep an eye on it.
Maybe S Health keeps holding on some sensors until camera app asks for them, which may take a few seconds. S Health does slow down steadily when more and more data are accumulated. But at this point, I can't say for sure that S Health is the real problem. YMMV.
hz-zh said:
My testing results are when S Health is completely disabled, the camera focuses super fast. When S Health is turned on again, it slows slightly by maybe half to one second. I vaguely remember the focusing issue happened sometime after I turned on S Health. I suspect it'll slow down again after S Health has been running for a couple weeks. I'll keep an eye on it.
Maybe S Health keeps holding on some sensors until camera app asks for them, which may take a few seconds. S Health does slow down steadily when more and more data are accumulated. But at this point, I can't say for sure that S Health is the real problem. YMMV.
Click to expand...
Click to collapse
It helps.
Thanks
I think I should write a follow-up on this issue.
My previous method of turning off/on S Health worked only temporarily, unfortunately. After a few days, auto focus problem came back again. Basically the symptom is like this: leave the phone sitting on desk for a while, say 10+ minutes to half an hour, the camera app has focus issue that needs 10-20 seconds to start auto-focus, like something suddenly wakes up. When camera app is opened/closed several times in a row non-stop, there's no auto-focus problem.
Also tried the method of modifying /system/build.prop file, didn't work.
Eventually what worked for me is this: my phone has wallet cover, so I tried the method someone suggested, slapping the top back part of the phone against my palm. It took me three tries, once a day slapping 10-20 times. I thought it'll never work in the first two days, but still tried the method. The 3rd day, it suddenly worked. Now the phone auto-focuses properly.
However, there's one issue, initially the phone takes picture just like +1ev is set when the setting is actually at zero, and range of view showing on screen is like shrinking by about 5% on both sides. To take normal pictures, had to manually set to -1ev. What I did next is doing the opposite, slapping the top glass/screen part of the phone against my palm. It took several rounds of back & forth slapping, loosing fast auto-focus then getting it back, etc. Now it looks like it's only at +0.5ev, which is acceptable, photos are slightly brighter than normal. Most probably picture size is also back to original.
So my feeling is maybe there is a hardware defect with Note 4's camera module. Right now, I'm ok with it. But the final solution is probably buying a new camera module and replace it. If you're handy enough, that's not a bad idea. There're youtube videos showing how to replace, but I'd prefer not peeling off the screen from main board. Comments on videos showed how-to not taking off screen when replacing camera.
I have same issue with camera. Since getting the phone it's been so slow.
I finally just found that tapping the screen pretty hard right about where the camera is located jolts it enough to focus quickly.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
I've had the same issue with the camera, it was pretty fast when I first got the phone and it slowed down over time.
Recently I accidentally dropped the phone as it slipped from my hand and the issue seemed to have gone away for good (knock on wood).
My brand new Note 4 (back in November, I think?) couldn't focus close up (& keep it), was slow to gain focus at all, and made me despise the camera. Had to use the warranty service to replace it (didn't get it at a corporate store --got it at an authorized retailer-- and the one I got worked a thousand times better. You have a hardware defect. I found people in the T-Mobile forums I think back then having similar problems. Nobody ever found a "fix" outside replacing the camera or the phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
keithfrombm said:
My brand new Note 4 (back in November, I think?) couldn't focus close up (& keep it), was slow to gain focus at all, and made me despise the camera. Had to use the warranty service to replace it (didn't get it at a corporate store --got it at an authorized retailer-- and the one I got worked a thousand times better. You have a hardware defect. I found people in the T-Mobile forums I think back then having similar problems. Nobody ever found a "fix" outside replacing the camera or the phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
I had same problem with my note edge, I replace camera module and for last 3 days so fare so good. I think this is hardware problem since I had to shake or tap phone to get my focus to work.
Sent from my SAMSUNG-SM-N915A using XDA Premium HD app
keithfrombm said:
Nobody ever found a "fix" outside replacing the camera or the phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
You're right, the HW is defective. Eventually I bought a new rear camera, and replaced by myself. Easy fix. Worked like a charm, focused in a split second again.
I've been loving this phone and camera, took some awesome pictures two weeks ago in Colorado. Just flew in to Seattle, haven't used the camera since i was in Colorado and I've now realized it will not focus. The front facing camera focuses fine but fear facing die doesn't focus at all in auto or manual mode. I tried resetting my phone and even did a factory reset to no avail. Why would it just suddenly stop working? I've had it since release day, it's the Sprint version.
Does it ever make a buzzing sound for a split second like it is trying to focus?
If you shake the phone, do you hear something like a piece broke off?
My phone is with LG to repair this same issue. Those were a few things I experienced.
Hey Guys, the fingerprint sensor on my Nexus 5x (LG H791) stopped working out of the blue the other day. I bought the phone on eBay about 2 months ago, and the seller told me it had an international warranty. However, this warranty is not supported by LG Canada (so much for being international). FUrthermore, the seller says his stuff shipped from the US, but it actually shipped from Malaysia. Needless to say, I was pretty pissed off.
Anyways, the 5X has been great until the other day. I pulled the phone out of my pocket and tried to unlock it with my fingerprint as I always do. It didn't unlock, didn't vibrate, and didn't do anything. I pressed the power button and tried again. At this point I noticed the dreaded red words across hte bottom that said "Fingerprint Hardware Not Available". After a quick google I see that people have resolved this problem by rebooting the phone - which did I did, but the scanner did not come back. I then cleared the cache, and that did not solve the problem.
I then noticed, that night, that my phone was fully charged whne I went to sleep and when I woke up it was at 20%. Normally, I'll lose 3-5% overnight. I checked what was using my battery and "Phone Idle" had kept my phone awake for 14h!
SO - I've tried removing a bunch of apps, booting in safe mode, playing with the security settings, display timeout, and a bunch of crap - nothing has worked. I have NOT formatted/recovered the phone yet (I'm out at a mining camp and this is the only way I keep in touch with my girl. Also I forgot my USB-C to USB-A cable.)
What do you guys think - did the fingerprint scanner just crap out? I would really like to get it working again, cause I love(d) this phone. I upgraded from a Nexus 4 and I was a big fan of the nexus, until this crappity crap happened.
Anyways, thanks for your help in advance with figuring out these two issues.
B
EDIT - the original title for this post was "[ISSUES] Fingerprint Hardware Not Available - and now Nexus Imprint is missing..." I have since changed the title to reflect both the finger print and the camera trouble shooting, results, and further questions.
Bump - can anyone help???
Guess there isn't anyone here that's knowledgeable enough to help me with this issue..
Well, I tried removing a bunch of apps, to see if something was causing it - it was not. Then my camera stopped working.. Sometimes when I'd open it up my camera would work, and sometimes it would just crash. I've since performed a factory reset on the phone and there is still no option for Nexus imprint. Whenever I try to open the camera the screen goes black, shows the camera icon and then the Camera app just crashes.
I've got a replacement fingerprint sensor which I'm going to install this weekend. I'll keep you guys in the loop, because apparently this is something that no one here can help with.
Got the fingerprint sensor replaced on my phone. When pulling out the old one there was no visible damage. The connection was solid. I installed a new sensor (which I purchased for $16 shipped to my door I'm Canada from esourceparts). After turning the phone on, in my security settings, "Nexus Imprint" appeared. Set up the new fingerprints, and it works flawlessly.
Looks like it was hardware not software.
The camera still doesn't work, battery life has increased remarkably.
Happy again.
bodaciousbob said:
Got the fingerprint sensor replaced on my phone. When pulling out the old one there was no visible damage. The connection was solid. I installed a new sensor (which I purchased for $16 shipped to my door I'm Canada from esourceparts). After turning the phone on, in my security settings, "Nexus Imprint" appeared. Set up the new fingerprints, and it works flawlessly.
Looks like it was hardware not software.
The camera still doesn't work, battery life has increased remarkably.
Happy again.
Click to expand...
Click to collapse
As for the camera fix, have you tried installing factory images?
Exact same issue
I upgraded from a Nexus 4 and I was a big fan of the nexus, until this crappity crap happened.
Click to expand...
Click to collapse
Can't agree with you more (I also upgraded from Nexus 4, and a nexus fan).
I have the exact same issue right now.
It happened to me right after the Nougat upgrade, so I thought it had to do with it, so I tried everything, including downgrade back to Marshmallow, but nothing works.
It's exactly like you wrote, suddenly the fingerprint stopped working, showed this red "hardware" message, then it disappeared completely from the settings, and also the phone started to drain battery twice faster. It's probably has to do with the fingerprint sensor, maybe it's trying to detect it all the time or something, draining the battery.
I'm really frustrated, we're going on a long vacation in 2 weeks and I really need the phone to work well... If I'll order the sensor from ebay right now, it won't get here on time
I think this was my last nexus... (had nexus S, nexus 4, and nexus 5X)
update:
just received OTA update (build NRD90R) which seems to fixed the fingerprint sensor, it works again. hope it will stay this way, don't wanna jinx it.
My fingerprint sensor also seems to have bitten the dust. It sporadically ceased functioning whenever I got it slightly wet, either from sweat when running or if exposed to a little rain. It would always come back after a few hours, however this time it seems to have completely quit. I have done a factory reset and it is still missing. I'm fairly certain I have an issue with the hardware. My phone is under LG's warranty since I bought it from Amazon, so getting the sensor repaired will mean weeks without my phone. It sounds like people are having good luck with replacing the fingerprint sensor themselves. Is this difficult to do? I'd much rather take this route if I can.
I got the "fingerprint hardware not available" message last night out of the blue. Tried a few things to no avail.... Flashed factory image and it works good as new again.
Sent from my Nexus 5X using XDA-Developers mobile app
I went ahead and bought the parts to replace my fingerprint scanner hardware myself. Not 2 hours after I place the order, my fingerprint scanner just randomly starts working again...after 3 weeks. Bizarre. Regardless, I'm planning on holding onto the backup hardware just in case.
doggie13_ said:
As for the camera fix, have you tried install factory images?
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No I have not.
But that's a good idea. I did a factory reset on the phone and that didn't solve it. After a restart I can open both the rear and front facing cameras without a problem. But after about 3 minutes of the phone being on, some bug happens and I cannot open the camera. I get a black screen and either I can kill the app and continue using the phone, or the phone just restarts. When I get the black screen I cannot switch to the front camera either - the phone just craps out.
I'll try loading the factory images and see if that helps.
So I fixed the problem by taking apart the phone and installing a new fingerprint sensor.
Google Play support, Google Support, and LG Support would not extend service to this phone because it was an international version. Unfortunately, Google support couldnèt do anything other than to tell me to try a hard reset (which I did).
I ordered a new fingerprint sensor from epartsource (Canadian supplier) which cost me $16cad shipped to my door. Taking apart the 5x by following the instructions on ifixit was very painless. It was incredibly easy to replace the sensor as well. Before putting the phone back together we booted the phone up, and went to the security settings - low and behold, nexus imprint was an option again.
The old fingerprint sensor did not appear to have any damage, the clip was firmly in place before we removed it, and the unit looked like it was in good condition.
This has also solved my battery life woes; I can get about 4 days on airplane mode now.
Now, all I need to do is fix the camera (I lost use of the camera about 4 days after the fingerprint sensor crapped out.) I have since ordered a replacement camera from Aliexpress - I'll post up a new thread for that when it comes.
I'm not sure why the fingerprint sensor AND the camera would both stop working at or around the same time. I think that something may have impacted the rear of the phone causing damage to both of them. Very poor if the fingerprint sensor is THAT fragile.
I'm happy to have my phone working near 100% again. I am a very loyal nexus customer, however, that is changing quickly with the lack of service provided by both Google and LG. Google, I hope you're listening. You need to do more to keep your customers.
ariel.levin said:
Can't agree with you more (I also upgraded from Nexus 4, and a nexus fan).
I have the exact same issue right now.
It happened to me right after the Nougat upgrade, so I thought it had to do with it, so I tried everything, including downgrade back to Marshmallow, but nothing works.
It's exactly like you wrote, suddenly the fingerprint stopped working, showed this red "hardware" message, then it disappeared completely from the settings, and also the phone started to drain battery twice faster. It's probably has to do with the fingerprint sensor, maybe it's trying to detect it all the time or something, draining the battery.
I'm really frustrated, we're going on a long vacation in 2 weeks and I really need the phone to work well... If I'll order the sensor from ebay right now, it won't get here on time
I think this was my last nexus... (had nexus S, nexus 4, and nexus 5X)
update:
just received OTA update (build NRD90R) which seems to fixed the fingerprint sensor, it works again. hope it will stay this way, don't wanna jinx it.
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I got that update too, before I replaced the sensor; it did not fix it.
ggtsu said:
My fingerprint sensor also seems to have bitten the dust. It sporadically ceased functioning whenever I got it slightly wet, either from sweat when running or if exposed to a little rain. It would always come back after a few hours, however this time it seems to have completely quit.
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The more I thought about it, the more I think it has to do with water. If your finger is slightly wet, DO NOT use your fingerprint sensor. I'm fairly certain it was this that killed mine. Or a slight impact to the back of the phone.
Regardless, I treat my stuff pretty well and I take good care of it. I was at work, however, and I need to spray down things so my hands are constantly wet. I had been using my fingerprint sensor with damp/wet fingers in the few days before it crapped out.
bodaciousbob said:
The more I thought about it, the more I think it has to do with water. If your finger is slightly wet, DO NOT use your fingerprint sensor. I'm fairly certain it was this that killed mine. Or a slight impact to the back of the phone.
Regardless, I treat my stuff pretty well and I take good care of it. I was at work, however, and I need to spray down things so my hands are constantly wet. I had been using my fingerprint sensor with damp/wet fingers in the few days before it crapped out.
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I like to use my phone with an armband while running and my armband has a "clever" design with an open spot to give you access to the sensor. Unfortunately this means it is in direct contact with my skin and sweat while I run. I got in the habit of sticking a small cloth between the sensor and my skin to keep it dry, but apparently even tiny amounts of moisture on your finger when it's raining seems to be enough to damage it. Anyone know if this is just an issue with the 5X sensor or do other phones also have this problem?
ggtsu said:
I like to use my phone with an armband while running and my armband has a "clever" design with an open spot to give you access to the sensor. Unfortunately this means it is in direct contact with my skin and sweat while I run. I got in the habit of sticking a small cloth between the sensor and my skin to keep it dry, but apparently even tiny amounts of moisture on your finger when it's raining seems to be enough to damage it. Anyone know if this is just an issue with the 5X sensor or do other phones also have this problem?
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It makes sense... The sensor is probably some sort of heat detector that can discern slight differences in heat on the surface of the sensor. A ridge of your fingerprint would conduct more heat to the sensor than heat that's radiated to the sensor from a fingerprint valley. It probably makes a quick map of the thermal Imprint and matches this to your saved profiles.
Or I'm out to lunch. Lol.
However, I'm pretty sure water killed mine, and the fingerprint sensors are very fragile. I've stopped using mine all together until I have clean hands. This means no using it at work.
Bought a replacement camera module from Aliexpress and finally got around to installing it. With the cover, and the frame off, new camera module installed, I was able to open the camera, use both the front and the back cameras.
However, when I closed it all up and went to use the camera, I get the same errors. Black screen, cannot connect to camera, and then it crashes/restarts the phone.
Definitely not hardware!
doggie13_ said:
As for the camera fix, have you tried installing factory images?
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I will be trying this later tonight. Currently running Android Beta 7.1.1. I will install 6.0.1 MHC19Q, and going through the list until I find an OS that's got a stable camera.
bodaciousbob said:
I will be trying this later tonight. Currently running Android Beta 7.1.1. I will install 6.0.1 MHC19Q, and going through the list until I find an OS that's got a stable camera.
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I downgraded from N-Preview 5 (? v.7.1.1) to android 7. Camera would only work for a few moments after immediately rebooting the phone.
Sideloaded 6.0.1 using fastboot and unlocked bootloader - the first time I ran the new install, the camera app crashed instantly. Rebooted, and now it's been working fine.................. Let's see how long it lasts! Will update tomorrow.
So. I followed the instructions on Google's page (https://developers.google.com/android/nexus/images) and I sideloaded build MMB29V. And the camera NOW WORKS! I left the phone powered on over night and the camera will start anytime I need it to. I installed all of the available OTA updates, bringing me up to NBD90W, and my camera is STILL launching flawlessly!
In other words - a fresh factory install fixed the camera issues!+
Edit: Just sideloaded in the latest version of 7.0.0 (NBD90W, Oct 2016) and the camera is stable. The stock android camera is version 4.1.006.125161292. I will keep you updated as it progresses. The actual camera module in my phone is the one that I ordered from Aliexpress ( https://www.aliexpress.com/item/Ori...era-Module-Replacement-Parts/32657390368.html) The black housing on the camera module was a bit different than the OEM one I pulled out. I didn't check any serial numbers to verify; so I don't know if the one from Ali is actually OEM.
bodaciousbob said:
I installed a new sensor (which I purchased for $16 shipped to my door I'm Canada from esourceparts)
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That's encouraging! Mine died overnight, after being intermittent yesterday. Went onto eBay and ordered a replacement from Asia for about CAD$9 delivered, should arrive around Christmas.
esourceparts (I'm also in Canada) only had the black sensors -- mine is white, and I like white.
bodaciousbob said:
So. I followed the instructions on Google's page (https://developers.google.com/android/nexus/images) and I sideloaded build MMB29V. And the camera NOW WORKS! I left the phone powered on over night and the camera will start anytime I need it to. I installed all of the available OTA updates, bringing me up to NBD90W, and my camera is STILL launching flawlessly!
In other words - a fresh factory install fixed the camera issues!+
Edit: Just sideloaded in the latest version of 7.0.0 (NBD90W, Oct 2016) and the camera is stable. The stock android camera is version 4.1.006.125161292. I will keep you updated as it progresses. The actual camera module in my phone is the one that I ordered from Aliexpress ( https://www.aliexpress.com/item/Ori...era-Module-Replacement-Parts/32657390368.html) The black housing on the camera module was a bit different than the OEM one I pulled out. I didn't check any serial numbers to verify; so I don't know if the one from Ali is actually OEM.
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I have the same camera problem, can you tell what exactly you did to fix it?
Sent from my Nexus 5X using XDA-Developers mobile app