Trying to help a friend. His phone is in amazing shape for being two months out of the warranty. It started having massive battery drain, erratic volume changes, trouble accepting or placing calls, and sluggishness to boot.
We have tried:
Factory Reset
Wiped and tried updated radio
Installed new and latest Google Factory Image
At a complete loss as it is still happening. Is this a bad component? Which component could it be?Anything else firmware related to try?
Thank you in advance!
Related
My Desire has intermittent freezing issues. I thought it might have been due to a poor rom installation so I wiped the Dalkvik cache and factory wipe before I re-flashed LeeDroid 2.2a. I've kept the phone clean and not installed any apps so I can rule out and problems caused by them.
It was working fine yesterday until I was showing a friend how to wipe battery stats, when I went to reboot the phone from ClockworkMod it then froze at the lock screen. I had to pull the battery twice before it actually started up correctly.
It's fine now but I'm just waiting on it happening again.
Has anyone else had these issues?
It was a t-mobile uk handset and I would need to restore to their rom before returning, so if that is the likely solution, can someone pass a link so I can put their rom back on the phone.
Any help or advice appreciated.
I've just got my Desire back from repair (after 6 weeks of grief with HTC, but that's another story on another thread!) and it's doing exactly the same as yours....will appear to work fine, then randomly freeze. This could happen after 10 minutes or sometimes even during boot.
I've rooted it, but it's still got the stock T-Mobile (UK) ROM. I'm wondering if the problem might be caused by rooting, but have downloaded the 2 stock ROMs on the relevant thread on here, but neither will install.
Have you had any joy with your issue?
I'll email you as well.
Cheers,
Rich
All,
I just upgraded my wife's phone and would like to sell her old one, a Sprint Samsung Epic 4G Touch. based on my reading, the best approach for wiping the phone's data is to encrypt it. I have been trying this, but it keep failing with "Encryption failed: Unable to complete encryption due to interruption..."
The phone had been rooted, and thinking that that could be the problem, I downloaded a stock kernel and installed it. However, the problem persists. Is there anything else I can try?
After trying the process of resetting the phone, reflashing it, and encrypting several times, I thought that the problem was resolved - the progress bar for the encryption got all the way to 98% before it died. I tried again and it crapped at around 20%.
I am stuck - please help.
Thank you.
Hello,
It seems that my G925T has some problems with soft reboots. I don't know exactly what the problem might be, maybe you can help me troubleshot.
So I have followed up all the things a normal user might do like:
soft reset, hard reset, odin stock rom flashing, smart switch disaster recovery, disabling certain apps, going to safe mode, cleaning cache, resetting cache and dalvik, but nothing. Flashing a different custom rom, custom kernel but still problem remains.
Even after following up with all these steps, my phone still reboots unexpectedly while I use it and even i don't use it. An average is that my phone gets these unexpected reboots like everyday. Maybe 3 time a day, or maybe next day. It seems like soft reboot.
For an some addition information my phone is IMEI repair, but everything is fine, i can get updates as i am currently on the official stock ROM.
Currently I am on latest update DOJC.
What do you think it might be the problem ?
Has soft reboots to do with IMEI repair ?
Is there anyway i can troubleshot this ?
Hello everyone.
I'm currently with an annoying issue:
My Samsung Galaxy S9 (non-rooted) is randomly rebooting only while idle.
Whenever I'm charging, playing or perform any interactive activity, the phone works as it has been working for the past 2 years.
As soon as I left it idle for a while, it simply reboots. Usually do not take more than an hour for the reboot to happen.
Already performed a facory reset, cleared cache, force shutdown (power + volume down), worked on safe mode and nothing seems to lead me to the root cause.
It started on tuesday (December 29th @2020).
Thanks in advance,
Caio
I have had a similar problem for a long time. Sometimes my Galaxy has given to restart without stopping as far as it wants ... Once it happened to me that for a day it did not stop restarting after installing the Google assistant, only by entering safe mode and deleting it I could solve it .. . And one of the last was that I changed the CSC and the mobile just did not stop restarting, even after downloading and reloading it, I deleted and formatted absolutely everything and I could not use the mobile normally ... After several tests I realized that it restarted after unlocking, so I deactivated the passwords and fingerprint but it did not work, so it occurred to me to install another launcher and problem solved. I have no idea why this is happening to me, maybe is an error in the internal memory due to a bug in the firmware (?)... Anyway, I had read some time ago that there were similar problems caused by a GPU failure in the Snapdragon models, but I no idea.
Renos_Z said:
I have had a similar problem for a long time. Sometimes my Galaxy has given to restart without stopping as far as it wants ... Once it happened to me that for a day it did not stop restarting after installing the Google assistant, only by entering safe mode and deleting it I could solve it .. . And one of the last was that I changed the CSC and the mobile just did not stop restarting, even after downloading and reloading it, I deleted and formatted absolutely everything and I could not use the mobile normally ... After several tests I realized that it restarted after unlocking, so I deactivated the passwords and fingerprint but it did not work, so it occurred to me to install another launcher and problem solved. I have no idea why this is happening to me, maybe is an error in the internal memory due to a bug in the firmware (?)... Anyway, I had read some time ago that there were similar problems caused by a GPU failure in the Snapdragon models, but I no idea.
Click to expand...
Click to collapse
I already use Nova Launcher, so I dont think this will fix my problem. Now its taking more time between rebooting cycles buts its still there.
I guess my last attempt will be to flash a stock ROM and see if it works.
CaioBomani said:
Hello everyone.
I'm currently with an annoying issue:
My Samsung Galaxy S9 (non-rooted) is randomly rebooting only while idle.
Whenever I'm charging, playing or perform any interactive activity, the phone works as it has been working for the past 2 years.
As soon as I left it idle for a while, it simply reboots. Usually do not take more than an hour for the reboot to happen.
Already performed a facory reset, cleared cache, force shutdown (power + volume down), worked on safe mode and nothing seems to lead me to the root cause.
It started on tuesday (December 29th @2020).
Thanks in advance,
Caio
Click to expand...
Click to collapse
reflash firmware via Odin. gert FW(firmware) from sammobile.com/firmware and use SamFirm to download, as it downloads 4x faster than from thr site directly. When flashing, use the HOME_CSC vs just the CSC file, as the csc factory resets whereas home_csc keeps your files and settings etc etc. If that doesnt fix it, you have a hardware issue(IMO, at least, and ive been rooting samsungs for a decade). If you have a hardware issue, id get it as good as i could and use the trade-in specials sammy has going
EDIT: Apparently this was a result of using the wrong setting for enabling hotspot in PropsConfig. Because all that stuff was set during bootup, deleting apps wouldn't change the situation. Setting worked fine on my Pixel XL, but not here. Changed the setting and all is well.
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So, this is a weird issue I was curious about and may have missed on my searching. Every time I reboot the phone, when I got to log in it immediately follows up with a soft reboot. It's been happening for a while, and I'm not sure the source of the issue.
Running stock 12 ROM and rooted, but I disabled SU, modules, and Nova and am still running into the issue.
Might be quicker and easier to back up your required files and just factory reset.
Texan1 said:
Might be quicker and easier to back up your required files and just factory reset.
Click to expand...
Click to collapse
*sigh* I kinda made this post to avoid that step.
somethingsomethingroot said:
*sigh* I kinda made this post to avoid that step.
Click to expand...
Click to collapse
I know, it's just that it sounds like you've already disabled some things that could be causing it, which hasn't helped. If it was me, with something like constant reboots, I'd want to start fresh just to make sure they are eliminated for good
somethingsomethingroot said:
So, this is a weird issue I was curious about and may have missed on my searching. Every time I reboot the phone, when I got to log in it immediately follows up with a soft reboot. It's been happening for a while, and I'm not sure the source of the issue.
Running stock 12 ROM and rooted, but I disabled SU, modules, and Nova and am still running into the issue.
Click to expand...
Click to collapse
I've seen reports of "random" (=not intentional) reboots after
+ booting up the phone
+ using the FP scanner
+ making videos or shooting photo
+ doing a firmware update (I've seen both reports of ppl that "officially" OTAed & used manual flashing)
+ doing nothing
+ doing something
Some were able to fix their issues by factory resetting, some needed replacement devices. Some reported that even after a factory reset, the issue still persisted, but they were able to fix it by NOT using a backup via cable, some reported that even the Google Drive backup "corrupted" their phone (fix after setting up everything by hand from scratch). Some even reported their issues to get fixed via a software update.
So it seems to be connected to hardware (= replacement device) and/or software simultaneously (=fix via reset).
Strange this is since there are also numerous reports of Samsung owners that upgraded to A12 about random reboots. So it might even be something Android 12 related, or it's just Samsung also implementing similar bugs without it being A12 related (unlikely, since the reports seem to be centered around people using the new A12 update).
I also had the random reboot problem (~ 6 times a day, when doing nothing, it just rebooted when the phone layed on the table in idle). I wasn't able to fix it via a reset, so I got a replacement device.
I also have the "random" reboot problem on my Pixel 3 since upgrading to Android 12 (never had any issues all the years I've been using that phone), so that issue is clearly caused by A12, but I haven't troubleshot it/ tried to solve it, since I don't actively use the phone currently.
Aside from trying a factory reset and minding the backup issue (especially backups that you got from phones that did NOT have Android 12), there is not much more that you can do (ofc you could also use the Pixel repair/android flash tool to do a "clean" install of Android on your phone). Next step would be to contact Google.