I have a lg g3 d855, after going to the service menu and attempting a touch screen firmware upgrade my phone got stuck and now my touch screen is dead. I tried several solutions, flashing .kdz through lg flash tool, upgrading my firmware through lg mobile support tool etc. I am 100% sure it is not a hardware issue, since the touch screen was working before this. How can I get the service menu to the default settings or something like that. PLEASE share any advice about this issue.
Thank you
an update
For the last two days I tried everything I can, so I'll try to explain every move I made. First of all, I tried every version from kitkat to lollipop, even I flashed the marshmallow update, but no success. ATM I am on lollipop stock rom, with root and TWRP recovery. I am using my mouse through usb adapter to navigate with the phone. I rooted my phone with kingroot app.
- The touch screen firmware version on my phone is -1, that was the case even before my screen got unresponsive, I can't figure it out how is this possible. I tried doing the same thing, updating the touch screen firmware but nothing happens when I click update through the service menu.
- I opened the back of the phone, reconnected the screen with the motherboard and turned on the phone - but no success. The situation remains the same. unresponsive screen.
So I am kindly asking for any advice or idea you have about my problem, how can I get my phone to work properly?
Does someone know where can I find a working touchscreen firmware for LG G3 D855? Is it possible to push the firmware to my phone using adb sideload or twrp?
At last, can a screen replacement solve this issue? I am 100% sure that this is not a hardware problem, all I need is to push a touch screen firmware on my phone.
Please help xda members!
mviktors said:
I have a lg g3 d855, after going to the service menu and attempting a touch screen firmware upgrade my phone got stuck and now my touch screen is dead. I tried several solutions, flashing .kdz through lg flash tool, upgrading my firmware through lg mobile support tool etc. I am 100% sure it is not a hardware issue, since the touch screen was working before this. How can I get the service menu to the default settings or something like that. PLEASE share any advice about this issue.
Thank you
Click to expand...
Click to collapse
Hi mate, i have a same isue on my lg g3 d855 like you, did you find any solution for touch screen start to work again?
Zmaja said:
Hi mate, i have a same isue on my lg g3 d855 like you, did you find any solution for touch screen start to work again?
Click to expand...
Click to collapse
No luck, I tried all above mentioned and I am nearly given up from finding any solution by myself. If you somehow find some touch screen firmware on the internet or any possible solution about this problem, please send me a message or write a reply here. On Monday I am taking my phone to a mobile service, I hope that they can find what's the problem without changing my screen or motherboard...
Hmm, can you go to the service menu again and Hw test or something like that and see if it works? Something on the hidden menu must work..
My g3 is in a rough state too, best of luck for you mate.
myclarity said:
Hmm, can you go to the service menu again and Hw test or something like that and see if it works? Something on the hidden menu must work..
My g3 is in a rough state too, best of luck for you mate.
Click to expand...
Click to collapse
I can access the service menu with my mouse, but my screen stays unresponsive after clicking on the update touch screen firmware option. :crying: The touch screen firmware version is: -1, clearly something is wrong with it. Don't know what else can I do in the secret service menu, my brother g3 went just fine updating the touch screen firmware... Running test does not solve the problem.
I think that some professional service can repair it with connecting on a special equipment and resetting the chipset and screen firmware ( similar to pc bios with programator).
Maybe it is possible to do it on a pc with adb , pushing through sideload the firmware of the touch screen, but I can't find any touch screen firmware for lg g3 d855
mviktors said:
I can access the service menu with my mouse, but my screen stays unresponsive after clicking on the update touch screen firmware option. :crying: The touch screen firmware version is: -1, clearly something is wrong with it. Don't know what else can I do in the secret service menu, my brother g3 went just fine updating the touch screen firmware... Running test does not solve the problem.
I think that some professional service can repair it with connecting on a special equipment and resetting the chipset and screen firmware ( similar to pc bios with programator).
Maybe it is possible to do it on a pc with adb , pushing through sideload the firmware of the touch screen, but I can't find any touch screen firmware for lg g3 d855
Click to expand...
Click to collapse
Tell me the files you need and I'll try to help you :highfive:
myclarity said:
Tell me the files you need and I'll try to help you :highfive:
Click to expand...
Click to collapse
hm, I don't know the specific name for the file needed, I can't find any touch firmware for lg g3 d855. Do you have any suggestion how can I do it? Is it possible to somehow pull the touch screen firmware version file from other g3?
I read on some websites about galaxy devices that were fixed with updating the Linux kernel to call the driver function that updates the firmware. I tried changing two kernels for stock rom on my g3, the situation remains the same.
mviktors said:
hm, I don't know the specific name for the file needed, I can't find any touch firmware for lg g3 d855. Do you have any suggestion how can I do it? Is it possible to somehow pull the touch screen firmware version file from other g3?
I read on some websites about galaxy devices that were fixed with updating the Linux kernel to call the driver function that updates the firmware. I tried changing two kernels for stock rom on my g3, the situation remains the same.
Click to expand...
Click to collapse
If i was you, I'd get in touch with some kernel developer from the G3 or from those galaxy phones and try to explain your situation and kindly ask them if they could mod a stock kernel in order to force update firmware and test if it'd work.
myclarity said:
If i was you, I'd get in touch with some kernel developer from the G3 or from those galaxy phones and try to explain your situation and kindly ask them if they could mod a stock kernel in order to force update firmware and test if it'd work.
Click to expand...
Click to collapse
Thanks for the advice, I'll try to contact some of the kernel developers for g3 d855. I would glad make a donation to someone who can help me out with this.
mviktors said:
No luck, I tried all above mentioned and I am nearly given up from finding any solution by myself. If you somehow find some touch screen firmware on the internet or any possible solution about this problem, please send me a message or write a reply here. On Monday I am taking my phone to a mobile service, I hope that they can find what's the problem without changing my screen or motherboard...
Click to expand...
Click to collapse
im going to buy a mouse cable an try to look in hidden menu what`s went wrong. if i got any luck and somehow touch start to work again i will send you a post. thanks for posting me
I got my g3 back from the mobile service, with zero results. The touch screen cannot be fixed with flashing the software, they recommended changing the whole screen. The price is around 100 euros, a big sum compared to the phone price. I asked them to give me more time to think about, so I can make the right decision. I plan to take the phone to another mobile service for a second opinion.
The thing that bothers me the most is how can a touch screen firmware update destroy the functionality of the whole touch screen with one click.
Any advice is appreciated.
mviktors said:
I have a lg g3 d855, after going to the service menu and attempting a touch screen firmware upgrade my phone got stuck and now my touch screen is dead. I tried several solutions, flashing .kdz through lg flash tool, upgrading my firmware through lg mobile support tool etc. I am 100% sure it is not a hardware issue, since the touch screen was working before this. How can I get the service menu to the default settings or something like that. PLEASE share any advice about this issue.
Thank you
Click to expand...
Click to collapse
did you cse flash the kdzs they should overwrite everything you could also try the tot and dll way if that doesn't work screen replacement
suljo94 said:
did you cse flash the kdzs they should overwrite everything you could also try the tot and dll way if that doesn't work screen replacement
Click to expand...
Click to collapse
Yup, I tried all above mentioned, cse flash, .tot method, .kdz method, kitkat, lollipop and marshmallow rom flash, nothing helps. I am running out of options, screen replacement seems like the only one left
mviktors said:
I have a lg g3 d855, after going to the service menu and attempting a touch screen firmware upgrade my phone got stuck and now my touch screen is dead. I tried several solutions, flashing .kdz through lg flash tool, upgrading my firmware through lg mobile support tool etc. I am 100% sure it is not a hardware issue, since the touch screen was working before this. How can I get the service menu to the default settings or something like that. PLEASE share any advice about this issue.
Thank you
Click to expand...
Click to collapse
Hello, I've been having a similar issue to yours, only my entire screen stopped responding to input. I have noticed that the screen responds if I press harder (almost to the point that the screen starts discoloring), but even then it is unreliable. My phone is the LG G3 D855, and I am currently using Euphoria ROM and TWRP. The screen doesn't respond in TWRP either. I would also like to point out that I have not accessed the Hidden Menu since I bought my G3.
Do you have any advice for me? Any help at all would be appreciated.
Ninja243 said:
Hello, I've been having a similar issue to yours, only my entire screen stopped responding to input. I have noticed that the screen responds if I press harder (almost to the point that the screen starts discoloring), but even then it is unreliable. My phone is the LG G3 D855, and I am currently using Euphoria ROM and TWRP. The screen doesn't respond in TWRP either. I would also like to point out that I have not accessed the Hidden Menu since I bought my G3.
Do you have any advice for me? Any help at all would be appreciated.
Click to expand...
Click to collapse
I think that your problem is not the same as mine. I've got a firmware issue, my screen doesn't respond no matter how hard I try. You should check your connectors on the touch screen.
mviktors said:
I got my g3 back from the mobile service, with zero results. The touch screen cannot be fixed with flashing the software, they recommended changing the whole screen. The price is around 100 euros, a big sum compared to the phone price. I asked them to give me more time to think about, so I can make the right decision. I plan to take the phone to another mobile service for a second opinion.
The thing that bothers me the most is how can a touch screen firmware update destroy the functionality of the whole touch screen with one click.
Any advice is appreciated.
Click to expand...
Click to collapse
Damn i gues we got bad lack, i try also all flashing metod(tot,kdz dll and nothing helped) :crying: second opinion is not bad idea. I cant wait to hear it. Stay well
Ninja243 said:
Hello, I've been having a similar issue to yours, only my entire screen stopped responding to input. I have noticed that the screen responds if I press harder (almost to the point that the screen starts discoloring), but even then it is unreliable. My phone is the LG G3 D855, and I am currently using Euphoria ROM and TWRP. The screen doesn't respond in TWRP either. I would also like to point out that I have not accessed the Hidden Menu since I bought my G3.
Do you have any advice for me? Any help at all would be appreciated.
Click to expand...
Click to collapse
mviktors said:
I think that your problem is not the same as mine. I've got a firmware issue, my screen doesn't respond no matter how hard I try. You should check your connectors on the touch screen.
Click to expand...
Click to collapse
I got your Messages, But what you explain about firmware is very strange.. My kernel it self uses the G4 touchscreen firmware.. The firmware is located in kernel/firmware/synaptics/g3 ..
also the phone it self has the blobs aks libs that also communicate with touchscreen.. when you said you tried everything.. I dont see how reverting to stock though kdz destroyed your phones touch screen.
pressing one simple button, I just dont see it... your root method was something I would never use.. but do you have access though twrp ? does it work then or still nothing?
Are you sure you went into download mode and flashed a fresh kdz? Download that app from the playstore that test touchscreen. and see if any reading are happening..
I used that app when I used the g4's touchscreen firmware.......... But everything works great for me....
msg me on hangouts if you need anymore input.. but as what I read.. it doesnt seem like a firmware issue. whatever you did effected the hardware totally............
Eliminater74 said:
I got your Messages, But what you explain about firmware is very strange.. My kernel it self uses the G4 touchscreen firmware.. The firmware is located in kernel/firmware/synaptics/g3 ..
also the phone it self has the blobs aks libs that also communicate with touchscreen.. when you said you tried everything.. I dont see how reverting to stock though kdz destroyed your phones touch screen.
pressing one simple button, I just dont see it... your root method was something I would never use.. but do you have access though twrp ? does it work then or still nothing?
Are you sure you went into download mode and flashed a fresh kdz? Download that app from the playstore that test touchscreen. and see if any reading are happening..
I used that app when I used the g4's touchscreen firmware.......... But everything works great for me....
msg me on hangouts if you need anymore input.. but as what I read.. it doesnt seem like a firmware issue. whatever you did effected the hardware totally............
Click to expand...
Click to collapse
Thanks for the reply, I'll try to explain the situation again as best as I can.
The phone worked without any problem on stock lollipop rom 5.0.2 and everything was fine after rooting, flashing TWRP recovery and installing Cloudy 2.5 with Xceed rom. The screen was responsive, just I noticed that after a phone call I can't hang up. I read on xda and other sites that Updating touch firmware might solve the issue, so I went to the secret service menu/ HW Test and I tried to update the touch firmware. After one simple click on the update button, everything went downhill. I tried several things, I am not an expert in this but surely not a noob at android mobile phones and flashing. This is my second LG phone, till September I had G2. Now I use my mouse through micro usb/ usb adapter to navigate.
A list of all the things I've tried:
- Going back to stock with flashing .tot and .dll file
- going back to stock with flashing stock .kdz file with lg flash tool 2014
- flashing different stock roms kitkat/lollipop/marshmallow
- Again rooting my phone and flashing TWRP recovery
- Flashed Blisspop custom rom
-Opened the back of the phone, reconnecting the whole touch screen with Phone on and off
No result!
The touch screen firmware version doesn't change at all. It says:
Touch Firmware Version:
-1
Read fail touch IC info
I don't know what the hell "Read fail touch IC info" means and is is possible somehow to be fixed?
I am nearly given up on the issue, but this can be helpful for other g3 users with the same issue.
Thanks to everyone
mviktors said:
I have a lg g3 d855, after going to the service menu and attempting a touch screen firmware upgrade my phone got stuck and now my touch screen is dead. I tried several solutions, flashing .kdz through lg flash tool, upgrading my firmware through lg mobile support tool etc. I am 100% sure it is not a hardware issue, since the touch screen was working before this. How can I get the service menu to the default settings or something like that. PLEASE share any advice about this issue.
Thank you
Click to expand...
Click to collapse
The assertion that you are 100% sure it isn't a hardware issue is ridiculous. Now that that is out of the way why did you upgrade touch screen firmware? You also aren't very specific saying you tried to install touch screen firmware and then my phone got isn't very specific. I also don't understand the question about default settings doesn't the kdz include all firmware? if you already flashed the stock kdz and its not fixed you might be out of luck, maybe ask someone who knows alot about jtaging or something but i don't even know if that is possible for a touch screen. if you already hard reset the phone or flashed stock kdz's then maybe try upgrading the firmware again, if it is a bad firmware flash and for some reason the kdz didn't reinstall it why not try to upgrade it again hoping it is successful this time?. tip don't multitask or let your phone fall asleep during any kind of firmware upgrading from the android system (meaning if you aren't flashing from a custom recovery like twrp or clockworkmod.)
( you might have to use a usb adapter and a mouse to perform these tasks if your digitizer isn't working (ie touchscreen))
hello everybody
recently my H818p G4 , just got in a bootloop out of the blue , I tried all these safe mode , hard reset , .. nth works always freezes at one moment so I decided to reflash a KDZ
the thing is , the phone sometimes gets in download mode and sometimes it doesn't just like there is no battery inserted won't even boot with battery in and fully charged
the times when it gets into download mode it starts flashing and then it just reboot and stuck in LG logo in the middle of flashing process.
I used both LG flashtool and LGup softwares .. and same problem every single time
any fixes to this ?
Your phone has developed bootloop issue just like hundreds of us here (thus there is no need for another thread) so you have 2 options though ultimately it will be still repair job for LG if it is under warranty:
1) Temporary solution to disable big cores and try to recover the data if it is of any importance and you can have phone working for some time but it will be slow:
http://forum.xda-developers.com/showpost.php?p=67550617&postcount=1273
2) RMA your device to LG to have motherboard replaced
http://forum.xda-developers.com/g4/help/lg-g4-stuck-bootloop-t3268734
gedas5 said:
Your phone has developed bootloop issue just like hundreds of us here (thus there is no need for another thread) so you have 2 options though ultimately it will be still repair job for LG if it is under warranty:
1) Temporary solution to disable big cores and try to recover the data if it is of any importance and you can have phone working for some time but it will be slow:
http://forum.xda-developers.com/showpost.php?p=67550617&postcount=1273
2) RMA your device to LG to have motherboard replaced
http://forum.xda-developers.com/g4/help/lg-g4-stuck-bootloop-t3268734
Click to expand...
Click to collapse
but the link u gave me , talks abt H815 mine is H818p .. would it work still ?
update
I successfully flashed it using LGup software .. all went aright , 100% ... phone reboots then comes that green android robot , then comes LG logo for a while and then everything goes black , like phone totally shutdown
Of course it won't work as per my post above. Hundreds of posts on this so not sure why there is a need for you to be different and create new thread? Is the search button not working?
Everything you need to know is here: http://forum.xda-developers.com/g4/help/recover-data-bootlooping-phone-t3313869
Download the files and read the instructions, it does say what models are supported and what not. Big cored disable tool is not a guaranteed way that you'll recover your phone but if it is outside warranty then you have nothing to lose.
iods said:
update
I successfully flashed it using LGup software .. all went aright , 100% ... phone reboots then comes that green android robot , then comes LG logo for a while and then everything goes black , like phone totally shutdown
Click to expand...
Click to collapse
Take it or send it to LG for warranty replacement or fix bleed them dry...