Develop Bugs

[Q] Bricked Desire? Could use some help here :P

Hi guys,
Well basically, I've been a massive idiot and somehow my HTC Desire is now non-responsive. I am running the Oxygen rom from a nandroid backup that I had done previously but now i am unable to access recovery at all. The phone does power on. I do the usual power + back button hold to get into the bootloader then recovery and do the usual ./recovery-mac.sh command in terminal but all I get in response is this now:
mac:~ Dan$ ./recovery-mac.sh
Desire Recovery Mode
Pushing required files to device...
Password:
error: device not found
error: device not found
mac:~ Dan$ error: device not found
I can access the MicroSD card through a computer but the phone won't recognize there is one. WiFi works (but can't download anything from market), radio doesn't as no signal and of course 3G is out of the question.
Is there a solution to my problem?!
From a person in dying need.
EDIT:
Since trying to work this out I have reformatted the microSD card and replaced its contents afterwards, still to no avail.

Try to flash stock ROM from here: http://forum.xda-developers.com/showthread.php?t=695667
Be careful to select the appropriate RUU.
Turn your phone in fastboot (back + power) and run the exe file. You very probably might need a goldcard. Search the forum for that. Good luck !

you're going to have to talk me through this (step by step) like i'm an idiot please paul! i've downloaded the appropriate RUU but i'm not sure how to apply it. help?

guywithdesire1992 said:
you're going to have to talk me through this (step by step) like i'm an idiot please paul! i've downloaded the appropriate RUU but i'm not sure how to apply it. help?
Click to expand...
Click to collapse
Start your phone in fastboot --> Hold Back button + press power
You should get a menu which has as title FASTBOOT.
Connect your phone to your PC and then run the exe file. You must have HTC Sync installed.
If this fails try making a goldcard. You can find a tutorial here: http://theunlockr.com/2010/03/10/how-to-create-a-goldcard/

the computer won't recognise the phone paul. am going to have to try and make a goldcard i guess. :/

okay i am completely stuck. i have previously made a goldcard but this is just ridiculous now. my sdcard contains the clockwork mod folder so why can't i boot into recovery, what is going wrong with it? if i boot up i'm stuck on the oxygen rom, cant install anything as wifi wont download stuff as sd card isnt recognized (tell me why?), have sporadic signal, no 3g whatsoever.
can someone please explain step by step how to get recovery working again.

bumpbumpbump

So whats your current status?
Your Desire boots into ROM, but doesnt work well.
You cannot but into recovery.
You made a gold card.
Flashing a RUU didnt work.
Your SD is not recognized by the phone or by PC? Is it the goldcard you made?
Correct?

i haven't been able to make a goldcard, i have one previously that i cannot find.
the desire boots into the oxygen rom, ver. 2.0.3 but will not recognise the sd card inserted and wont connect to a mac or computer and show up as a device. i cannot boot into recovery at all as i just get device not found.
confused?

guywithdesire1992 said:
confused?
Click to expand...
Click to collapse
yes ^^
Do you only use Mac or have you access to a pc, too?

If you can get your phone into USB Debugging mode, you can try to flash a brand new recovery via fastboot command.
Maybe your rom got corrupted somehow.
If neither of this works, you should try another sd card I guess.

how do you use the fastboot command?
i have used the ./recovery-mac.sh command in terminal but whats this fastboot command and where can i get it?
EDIT:
I now have fastboot but whenever i try the command ./fastboot-mac flash recovery.img it ends up saying permission denied. is this because i am S-ON?

k-c-0 said:
yes ^^
Do you only use Mac or have you access to a pc, too?
Click to expand...
Click to collapse
i have access to a pc as well too. i'd rather not have to go through the lengthy process of making a goldcard if i have to. trying to exhaust all other options first....

[Q] Help reverting to stock rom

Hello I have HTC One X, which I have bought second hand (unfortunately). Turns out it was rooted, and ran on a custom rom. I wanted to revert to stock rom, but I think I have messed up. Now I am stuck in bootloader. I think I already have all the files I need, but it seems I have no longer access to my phone on the PC, so I can not transfer files to the (non-removable)'SD Card'. When trying to flash using cmd, I get the error FAILED <remote: not allowed>
I have used the factory reset in the bootloader, and have unrooted the phone, and re-locked the bootloader.(at the time I thought I had the right RUU but I only have a CWM backup)
Can anyone help me?
CID: O2__102
HBOOT: 1.36.0000
Radio: 5.1204.162.29
version: 3.14.207.27

If you have the specific nandroid backup you need, then you can use THIS TUTORIAL.

unikulkiss said:
If you have the specific nandroid backup you need, then you can use THIS TUTORIAL.
Click to expand...
Click to collapse
The problem is, when I try to flash I get the above mentioned error FAILED <remote: not allowed>

Bozso46 said:
The problem is, when I try to flash I get the above mentioned error FAILED <remote: not allowed>
Click to expand...
Click to collapse
Have you done everything the tutorial says?
At what exact step did you get this error? You have to be more precise.
If you are stuck at bootloader, you should be able to flash recovery (after you re-unlock the bootloader) and then, from recovey, you can mount your internal sd card to be accessed from the PC via USB cable.
You also have to have the required drivers installed to properly run fastboot commands, as explained in the tutorial.

Bozso46 said:
Hello I have HTC One X, which I have bought second hand (unfortunately). Turns out it was rooted, and ran on a custom rom. I wanted to revert to stock rom, but I think I have messed up. Now I am stuck in bootloader. I think I already have all the files I need, but it seems I have no longer access to my phone on the PC, so I can not transfer files to the (non-removable)'SD Card'. When trying to flash using cmd, I get the error FAILED <remote: not allowed>
I have used the factory reset in the bootloader, and have unrooted the phone, and re-locked the bootloader.(at the time I thought I had the right RUU but I only have a CWM backup)
Can anyone help me?
CID: O2__102
HBOOT: 1.36.0000
Radio: 5.1204.162.29
version: 3.14.207.27
Click to expand...
Click to collapse
It's quite easy btw,
Download nandroid backup for your CID from here &
Just flash any recovery like CWM or TWRP which will mount ur device's USB Storage to pc.
now, just follow the steps to restore that backup into the phone, u'll be on complete stock!
Also, you can flash the particular RUU for your device, if available can be found here
Installing RUU doesn't require anything to be done on phone, just connect it to pc, it'll take care of the rest.

arun6106 said:
It's quite easy btw,
Download nandroid backup for your CID from here &
Just flash any recovery like CWM or TWRP which will mount ur device's USB Storage to pc.
now, just follow the steps to restore that backup into the phone, u'll be on complete stock!
Also, you can flash the particular RUU for your device, if available can be found here
Installing RUU doesn't require anything to be done on phone, just connect it to pc, it'll take care of the rest. Just match ur CID
Click to expand...
Click to collapse
How exactly do you match the RUU CID? I don't see the cid on the filenames there. Mine is HTC_203

unikulkiss said:
Have you done everything the tutorial says?
At what exact step did you get this error? You have to be more precise.
If you are stuck at bootloader, you should be able to flash recovery (after you re-unlock the bootloader) and then, from recovey, you can mount your internal sd card to be accessed from the PC via USB cable.
You also have to have the required drivers installed to properly run fastboot commands, as explained in the tutorial.
Click to expand...
Click to collapse
This seems like it should work. How do I re-unlock the bootloader? Because my only problem is, that I can not mount my internal sd card, and I think it is because the phone in re-locked...

Bozso46 said:
This seems like it should work. How do I re-unlock the bootloader? Because my only problem is, that I can not mount my internal sd card, and I think it is because the phone in re-locked...
Click to expand...
Click to collapse
Get your unlock token from htcdev,
and use fastboot flash unlocktoken Unlock_Code.bin command in fastboot.
Then just look at ur phone, use volume up key to move up and power button to select.
Phone will reboot and bootloader will be unlocked, also it will factory reset the phone!

Bozso46 said:
This seems like it should work. How do I re-unlock the bootloader? Because my only problem is, that I can not mount my internal sd card, and I think it is because the phone in re-locked...
Click to expand...
Click to collapse
You can unlock your bootloader by using THIS TUTORIAL or with THIS TOOL which does the same thing basically.

HTC One M8, Unlocked, S-OFF via Hboot, Root, Stuck in boot loop, (without the loop).

Boot Loader Loop, Unlocked, S-Off, Rooted HTC M8 Tmobile
A year ago I believe I used HBoot and or Firewater to root my M8. I recently removed some applications that seemed to make my phone act funny, and now the phone is stuck in a boot loop, or rather just a boot and stop at the second HTC "One" screen. Not exactly a loop.
I've download ADB tool and tried the fastboot method to install TWRP but have no success because the computer does not recognize the phone while running ADB or Fastboot, therefore I cant install TWRP and am stuck in the bootloader menu. I have tried various different cables and restarted the pc several times, and installed htc sync and other drivers necessary for that process. Also uninstalled and installed different drivers later as well. Now im not sure what i have installed but I have access to the phones internal drive via explorer.
Using Hboot.
Stats:
***UNLOCKED***
M8_UL PVT SHIP S-OFF
CID-HTC__32
RADIO- 1.15.2133156
OpenDSP-v38.2.2-00542-M8974.0311
OS-1.54.401.5
eMMc-boot 2048MB
Mar 22 2014, 00:53:32.0
Options:
HBOOT (when scanning says that all images are not found)
FASTBOOT
RECOVERY
FACTORY RESET
SIMLOCK
CHECK SMART SD
IMAGE CRC
SHOW BARCODE
Recovery leads to nothing and eventually returns to the HTC One menu stop.
Reset does nothing, acts like fast boot actually.
Ramdump under fastboot seems to works, and does produce log files.
While the phone was still active, I managed to create a full "manual" backup of the device by plugging it in and backing up/copying the entire internal memory. After screwing with the phone and every option for several hours I managed to access the files of the internal memory by switching to recovery mode via the boot menu and then plugging in the phone via usb to comp while deleting the drivers at the same time. I tried a full restoration of the internal backup i made, by copy and replace if the same method, but still nothing.
Ive attached an image of the Hboot menu with the details and options of that Hboot for those of you familiar with hboot.
The ideal situation, or what i'd like to do is restore the phone without flashing the rom and loosing the information, then id like to upgrade to lollipop or a new custom rom I found here actually, but the first step is getting back into the phone which i would be very grateful for in general.
also, not great with cmd and all that stuff, I do have sdk tools downloaded and installed but not great with that either. If there was a more simple way to replace existing files in the phone via the file manager (because im able to access the internal drive via the file manager, that would be the most ideal and easiest situation. But knowing the path and the boot files and which files are necessary for boot is what im looking for as well.
Also i know how to flash a sd and htc has a sdcard slot as well. Also i should mention that prior to the phone being screwed up I did want to delete some internal certificates because i believe someone installed a spy application on the phone, hence the reason for all of this checkup and removal anyway. In the process of trying to do that, i followed a tutorial on this forum which suggested I create a security lock pin, which I did. This could also be the cause of the problem not being recognized by the adb or fastboot script.
Who ever helps me do that gets a tip.
Please help.

It's not easy to find a nandroid backup with such old version no.
You already backup your internal memory data/files.
Why don't just run RUU to start fresh at lollipop level.
Run this RUU - RUU_M8_UL_L50_SENSE60_MR_HTC_Europe_4.16.401.10_Radio_1.25.214500021.06G_20.68.4196t.01_F_release_417003_signed.exe
Download here : http://androidruu.com/?developer=M8
What you need :
Put the device in bootloader/fastboot mode
A windows PC with USB2.0
Right click the exe and select run as administrator and follow the instructions ..

Won't that delete all my current contacts/logs/texts, etc?
ckpv5 said:
It's not easy to find a nandroid backup with such old version no.
You already backup your internal memory data/files.
Why don't just run RUU to start fresh at lollipop level.
Run this RUU - RUU_M8_UL_L50_SENSE60_MR_HTC_Europe_4.16.401.10_Radio_1.25.214500021.06G_20.68.4196t.01_F_release_417003_signed.exe
Download here :
What you need :
Put the device in bootloader/fastboot mode
A windows PC with USB2.0
Right click the exe and select run as administrator and follow the instructions ..
Click to expand...
Click to collapse

ckpv5 said:
It's not easy to find a nandroid backup with such old version no.
You already backup your internal memory data/files.
Why don't just run RUU to start fresh at lollipop level.
Run this RUU - RUU_M8_UL_L50_SENSE60_MR_HTC_Europe_4.16.401.10_Radio_1.25.214500021.06G_20.68.4196t.01_F_release_417003_signed.exe
Download here :
What you need :
Put the device in bootloader/fastboot mode
A windows PC with USB2.0
Right click the exe and select run as administrator and follow the instructions ..
Click to expand...
Click to collapse
By the way, Your rom was the was one i already downloaded and wanted to install for M8. The skydragon for M8. SO it's cool that you're helping.

Yeah .. the RUU will wipes everything .. that's why I said start fresh.
SD ROM/any lollipop based ROM won't work on your current hboot, too old/outdated version.
Good luck .. it's 4 am here, good night

No "Yes or No" page when Unlocking bootloader!

Hello,
I tried to unlock the bootloader of my HTC Desire 816 Dual SIM, but the last step does not occur; that is, the page that should appear on the phone's screen and ask me to choose Yes or No (the page you see in the first attachment below), does not appear on my screen.
1. What is wrong?
2. Please help me to unlock the bootloader.
(Some points about the conditions my phone is in:
1. does not boot normally,
2. boots directly into Fastboot page,
3. in fastboot page I can select and enter Hboot page,
4. in Hboot menu, when I select Recovery, or Factory Reset, it only returns to Fastboot page.
5. as the attachment shows, the OS- is blank)

If you connect your phone to pc and select Fastboot, is Fastboot usb written at the top? Does your pc recognize the phone?
Have you tried flashing your original RUU?
For flashing RUU bootloader won't need to be unlocked. Just place your RUU zip on sd-card and it should flash the file on its own.

nukaru said:
If you connect your phone to pc and select Fastboot, is Fastboot usb written at the top? Does your pc recognize the phone?
Have you tried flashing your original RUU?
For flashing RUU bootloader won't need to be unlocked. Just place your RUU zip on sd-card and it should flash the file on its own.
Click to expand...
Click to collapse
1. Yes FASTBOOT USB is written at the top
2. I have installed HTC Sync Manager; when I connect the phone, HTC Sync Manager starts but it says "no device connected". I think this is because the phone is not in normal mode but in fastboot mode.
3. I downloaded an "0P9CIMG_A5_DUG,... 2.34.401.2..." zip and put it in sdcard; it started to update but at the stage [1] BOOTLOADER, -FAIL-PU appeared and at the bottom of the page "Device halted due to Large Image". (see attachment)
Now I want to download "RUU_A5_DUG,... 2.34.401.1...exe" and I will try it. But before downloading, Let me ask the following question:
If 'adb devices' command won't work even if FASTBOOT USB is written on the phone, what does this mean?
(4. Please use "Reply" button in response to my post in order that I get a notification)

Dr.Ghobar said:
1. Yes FASTBOOT USB is written at the top
2. I have installed HTC Sync Manager; when I connect the phone, HTC Sync Manager starts but it says "no device connected". I think this is because the phone is not in normal mode but in fastboot mode.
3. I downloaded an "0P9CIMG_A5_DUG,... 2.34.401.2..." zip and put it in sdcard; it started to update but at the stage [1] BOOTLOADER, -FAIL-PU appeared and at the bottom of the page "Device halted due to Large Image". (see attachment)
Now I want to download "RUU_A5_DUG,... 2.34.401.1...exe" and I will try it. But before downloading, Let me ask the following question:
If 'adb devices' command won't work even if FASTBOOT USB is written on the phone, what does this mean?
(4. Please use "Reply" button in response to my post in order that I get a notification)
Click to expand...
Click to collapse
http://forum.gsmhosting.com/vbb/f485/htc-desire-816-official-stock-roms-always-updated-1948682/
Plz select another ruu from the link

If the command adb devices doesn't work, it's most likely not the snapdragon version. then the whole flashing process is completely different and most ruus you'll find won't work.

ajeshmanu said:
http://forum.gsmhosting.com/vbb/f485/htc-desire-816-official-stock-roms-always-updated-1948682/
Plz select another ruu from the link
Click to expand...
Click to collapse
I have seen the link you gave. it does not contain A5_DUG, 401. it only contains 1402.

nukaru said:
If the command adb devices doesn't work, it's most likely not the snapdragon version. then the whole flashing process is completely different and most ruus you'll find won't work.
Click to expand...
Click to collapse
My procssor kind is: Quad-core 1.6 GHz Cortex-A7
The picture of the result of "adb devices" command I have attached.
1. You said "whole flashing process is completely different".
How is the flashing process for non-snapdragon version?
2. You said "most ruus you'll find won't work".
a. Do you know why? b. What kind of RUU might work for non-snapdragon version?

Dr.Ghobar said:
My procssor kind is: Quad-core 1.6 GHz Cortex-A7
1. You said "whole flashing process is completely different".
How is the flashing process for non-snapdragon version?
2. You said "most ruus you'll find won't work".
a. Do you know why? b. What kind of RUU might work for non-snapdragon version?
Click to expand...
Click to collapse
Sorry, I've had issues with my own phone the last few days( bad flash) and have been working to get it back to normal.
1. If you had the Mediatek processor like the 816g you would have to use the MTK toolkit to flash roms to your phone. Your device has a Snapdragon processor so that's not an issue. Nukaru was just saying if your phone wasn't responding to fastboot command then it might not be a Snapdragon but it is so your fine there.
2. No RUU you find will work unless it is the "exact" file for your version. These are signed files from the phone carrier/manufacture and they check your bootloader for the CID/version ID before allowing any rom to flash. Also trying to flash an older version of your rom than the one that was previously on the phone won't work. You can only flash either the last firmware version(401.2) or a newer version if available.
Your problem is twofold. Your phone's firmware is not readily available on the net and your OS seems to be either missing or corrupted with an unlockable bootloader. Unless you can either find or get your phone's carrier to find and give you the stock firmware zip/RUU so that you can restore your rom things aren't looking good and I don't ever like saying that trust me. Contact your carrier and request access to a flashable zip/RUU of your current rom. You haven't modified or changed anything on your phone so what can it hurt to ask? That's the best advice I've got without being able to unlock your bootloader.

Can my phone's lacking a ROM be the cause of non-appearance of "Yes or No" page (described in original post)?

Okay, was saving this for last. Please only post yes or no answers.
1. Are you a 100% sure your phone wasn't tampered with? Was the sealing intakt when you bought it?
2. Have you ever send your device to HTC to get it repaired?
3. Have you tried flashing another RUU before the error first popped up?
4. Did your device lag after you updated to lollipop?
5. Was this (drained battery) the first reboot after OTA update?
6. Have you installed all drivers correctly? HTC, java and adb? If you're not sure, try installing them again. After that try adb command again.
6. In which region did you buy this phone? Is it an Indian dual SIM version?

Dr.Ghobar said:
Can my phone's lacking a ROM be the cause of non-appearance of "Yes or No" page (described in original post)?
Click to expand...
Click to collapse
Probably yes.

nukaru said:
Okay, was saving this for last. Please only post yes or no answers.
1. Are you a 100% sure your phone wasn't tampered with? Was the sealing intakt when you bought it?
2. Have you ever send your device to HTC to get it repaired?
3. Have you tried flashing another RUU before the error first popped up?
4. Did your device lag after you updated to lollipop?
5. Was this (drained battery) the first reboot after OTA update?
6. Have you installed all drivers correctly? HTC, java and adb? If you're not sure, try installing them again. After that try adb command again.
6. In which region did you buy this phone? Is it an Indian dual SIM version?
Click to expand...
Click to collapse
1. Yes. I am sure. because it was sealed.
2. Yes.
3. No. I have tried only one 0P9CIMG.zip and got "Device halted due to Large Image".
4. I am not sure. It worked a long time with 5.0.2 before the problem.
5. No.
6. java and adb are good. I have installed HTC Sync Manager successfully and when I connect the phone to PC, HTC Sync Manager starts but cannot recognize the device.
7 (actully). It has been bought from Iran. HTC middle east chat, told me that its Carrier is "Paratel FZE" which is in United Arab Emirates.

Is there a method(s) or tool(s) for unlocking HTC Desire 816 Dual SIM which has no need to agreement from the user?

Dr.Ghobar said:
Is there a method(s) or tool(s) for unlocking HTC Desire 816 Dual SIM which has no need to agreement from the user?
Click to expand...
Click to collapse
There's S off using the Sunshine app but you need to be rooted first and that means unlocking your bootloader thru HTCDEV first to root it then re locking your bootloader before running the Sunshine app which then unlocks it again. So basically the answer is no. Sorry.

1. Is it possible to flash bootloader?
2. My 0P9CIMG.zip fails at the stage "[1] BOOTLOADER". (look at attachment)
Why it stops at this particular stage?

Dr.Ghobar said:
1. Is it possible to flash bootloader?
2. My 0P9CIMG.zip fails at the stage "[1] BOOTLOADER". (look at attachment)
Why it stops at this particular stage?
Click to expand...
Click to collapse
1. Not unless your bootloader is first unlocked and the phone is rooted and you have the proper bootloader image to flash
2. Are you using an SD card that is formatted fat32( 32gb/64gb?) The larger 128gb cards are formatted exfat I believe. The file your trying to flash was never unzipped after download correct? If your transferring the file to your phone via your USB from your computer you might try using an SD card reader and remove your card and put it in the reader and transfer it from your computer to your card that way to ensure it got transferred ok(not corrupted in the MTP transfer.)

nukaru said:
Okay, was saving this for last. Please only post yes or no answers.
1. Are you a 100% sure your phone wasn't tampered with? Was the sealing intakt when you bought it?
2. Have you ever send your device to HTC to get it repaired?
3. Have you tried flashing another RUU before the error first popped up?
4. Did your device lag after you updated to lollipop?
5. Was this (drained battery) the first reboot after OTA update?
6. Have you installed all drivers correctly? HTC, java and adb? If you're not sure, try installing them again. After that try adb command again.
6. In which region did you buy this phone? Is it an Indian dual SIM version?
Click to expand...
Click to collapse
thoctor said:
1. Not unless your bootloader is first unlocked and the phone is rooted and you have the proper bootloader image to flash
2. Are you using an SD card that is formatted fat32( 32gb/64gb?) The larger 128gb cards are formatted exfat I believe. The file your trying to flash was never unzipped after download correct? If your transferring the file to your phone via your USB from your computer you might try using an SD card reader and remove your card and put it in the reader and transfer it from your computer to your card that way to ensure it got transferred ok(not corrupted in the MTP transfer.)
Click to expand...
Click to collapse
I think the bootloader of my device is ill or damaged, because rom zips or ruu.exe's stop just at bootloader stage.
How can I fix bootloader?

Dr.Ghobar said:
I think the bootloader of my device is ill or damaged, because rom zips or ruu.exe's stop just at bootloader stage.
How can I fix bootloader?
Click to expand...
Click to collapse
It's probably not because you've had no access to it as it is still locked. Even if it was damaged it can't be flashed over unless its unlocked and you'd need the correct bootloader image and that might be hard to find. Might be getting close to the time to consider getting another phone as your operating system is gone or damaged and can't find the correct ffirmware to flash back.

thoctor said:
It's probably not because you've had no access to it as it is still locked. Even if it was damaged it can't be flashed over unless its unlocked and you'd need the correct bootloader image and that might be hard to find. Might be getting close to the time to consider getting another phone as your operating system is gone or damaged and can't find the correct ffirmware to flash back.
Click to expand...
Click to collapse
I have found the correct ruu.exe. The problem is that when the ruu.exe reaches the stage of "Rebooting to bootloader.........." (attachment 1) and sends the command to the phone, the phone is so slow in booting to bootloader that ruu.exe stops and says usb connection error.

I extracted rom.zip from ruu.exe.
Should I rename "rom.zip" to "0P9CIMG.zip" before putting it in sdcard?

HTC One M8 Shows the following message (Pic)

Hello guys,
My HTC One m8 (Sprint) shows this on the screen and refuse to hardr reset or do anything else. Do I have to install a new ROM ? if yes, which ROM can I install through SD card cause the phone isn't connecting to the computer.
Thanks guys,

Do you have custom recovery (TWRP) installed?
When you say "new ROM" do you mean a custom ROM, or do you want stock ROM (and for that matter, what was on there before it got "stuck")?
Do you want to try to keep data? If not, you can try to flash a Sprint RUU (and only a Sprint RUU), which may be the best course of action anyway, as it might fix the radio "INVALID" issue.

Thanks for your reply.
No I don't have TWRP installed.
I don't want to keep the data.
I need the phone to work, so I would appreciate it if you advise me which ROM should I install?
Thanks.

You can flash RUU 4.25.651.14. Either SD card method should work, or the .exe method. Your computer should still be able to connect via fastboot (which is how the RUU.exe works), even though it can't access storage. This is normal and expected - you can only access storage or adb while booted to OS or custom recovery TWRP.
RUU file and instructions here:
https://forum.xda-developers.com/showthread.php?t=2729173
Alternately, you can update to Marshmallow with RUU 6.20.654.3, but you will need to fastboot flash firmware 6.20.654.3 before you can run the RUU. Instructions on flashing firmware also on the linked thread.

Before you flash anything else grab the latest sprint RUU for your device, as already mentioned.

redpoint73 said:
You can flash RUU 4.25.651.14. Either SD card method should work, or the .exe method. Your computer should still be able to connect via fastboot (which is how the RUU.exe works), even though it can't access storage. This is normal and expected - you can only access storage or adb while booted to OS or custom recovery TWRP.
RUU file and instructions here:
https://forum.xda-developers.com/showthread.php?t=2729173
Alternately, you can update to Marshmallow with RUU 6.20.654.3, but you will need to fastboot flash firmware 6.20.654.3 before you can run the RUU. Instructions on flashing firmware also on the linked thread.
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I downloaded the RUU that fits the number showed on the phone 4.25.654.14 on the computer and after few seconds it gave me error 171.
So I downloaded the zip file and put it on the SD card and it failed as shown in the picture attached below
Can you please advise what to do next?
Also : is there a software I can use to install the new ROM instead of the RUU.exe and Zip on SD ?
Thanks a lot.

Did you do anything to the phone to cause the current condition?
I would suggest trying other Spring RUUs, such as 3.31.654.2 or 6.20.654.3
Error 171 is connection issue, which you already somewhat mentioned in the top post. Connection issue is usually on the PC side. Try another USB port, another cable. Reinstall HTC drivers. Make sure the phone is in fastboot mode (fastboot selected in bootloader) when trying to do fastboot commands or RUU.exe.
You may also try to find the device in Windows Device Manager. Then pick the option to manually select drivers, and select the "generic" Android MTP device drivers. I sometimes have to do this, for my PC to "see" the phone in fastboot or adb.