Battery stats reset - Verizon HTC One (M9)

This is something that I haven't had to do in years and I'm not even sure if it will help, but want to give it a try. So, how do you reset the battery stats on an M9 ? I've found what some claim are steps "from HTC tech support" but I think I'll skip it for now.... Quite a few people say they tried it and it made things worse. In case anyone knows which one I'm referring to, I recall that one of the steps involved holding down Vol-up, Vol-down, and the power button all at the same time for 2+ minutes.
With my phone, I can't say it's consistent, but quite often, once my battery gets down in the 12-15% range, it will drop very, very quickly. In the past, when it was in that range, if I was careful, I could still milk it out for a couple of hours. Sometimes now though, it can be at 12%, I put it to sleep, wake it up 5-10 minutes later and it's at 7%, do that again and it's at 4%. Yesterday, it was in the 15% range and I tried to Shazam a song and when I hit the 'listen' button, it went blank. It actually shut down instantly. No warning or even the animation - almost as if someone pulled the power plug on a device. When I plugged it in, I got the battery charging animation (device still 'off') and within a couple of minutes, it was showing 16%.

hallstevenson said:
This is something that I haven't had to do in years and I'm not even sure if it will help, but want to give it a try. So, how do you reset the battery stats on an M9 ? I've found what some claim are steps "from HTC tech support" but I think I'll skip it for now.... Quite a few people say they tried it and it made things worse. In case anyone knows which one I'm referring to, I recall that one of the steps involved holding down Vol-up, Vol-down, and the power button all at the same time for 2+ minutes.
With my phone, I can't say it's consistent, but quite often, once my battery gets down in the 12-15% range, it will drop very, very quickly. In the past, when it was in that range, if I was careful, I could still milk it out for a couple of hours. Sometimes now though, it can be at 12%, I put it to sleep, wake it up 5-10 minutes later and it's at 7%, do that again and it's at 4%. Yesterday, it was in the 15% range and I tried to Shazam a song and when I hit the 'listen' button, it went blank. It actually shut down instantly. No warning or even the animation - almost as if someone pulled the power plug on a device. When I plugged it in, I got the battery charging animation (device still 'off') and within a couple of minutes, it was showing 16%.
Click to expand...
Click to collapse
The only way I've heard of is deplete battery completely & charge completely without interruption.
I've had phones in the past where the (not replaceable) battery was dying & I just replaced it (other sealed phones have battery against back cover)...after watching some tech support videos for the m9 I hope I don't have to as the battery is sandwiched between the mainboard and the screen (stupid smart engineers). It's the same process as replacing a screen (not horrible, but one fun either)
Sent from my HTC6535LVW using Tapatalk
---------- Post added at 08:02 AM ---------- Previous post was at 07:58 AM ----------
You could also check out the #***## whatever the heck special diagnostic phone numbers thread...look for secret menu...can't remember the thread, but there are a couple of dozen tech support menus available & it might be in one of those.
Best of luck
Sent from my HTC6535LVW using Tapatalk

Related

Power Meter doesn't seem to be working properly

Weird issue (and hard to search for); Either my 8525 either charges up very quickly (I wish) or I'm not getting an accurate reading.
I've noticed it changes between percentages very quickly, and I'm trying to figure out the problem. Over the past few weeks it's gotten worse.
Today I got a low power message (20%) while I was on a call, and about 3 minutes later my phone ended the call shut the radio off automatically. About 4 minutes after that, it powered off all together.
I then put it on my car charger, turned it on and about 5 minutes later checked the battery level, and it said 40%. This is on 3g, I'm on radio version 1.54.30.1, at this time I had my email (I use Seven) paused, so I had no active connections.
I'm going to flash a different radio version now, but does anyone have any ideas?
irockash said:
Weird issue (and hard to search for); Either my 8525 either charges up very quickly (I wish) or I'm not getting an accurate reading.
I've noticed it changes between percentages very quickly, and I'm trying to figure out the problem. Over the past few weeks it's gotten worse.
Today I got a low power message (20%) while I was on a call, and about 3 minutes later my phone ended the call shut the radio off automatically. About 4 minutes after that, it powered off all together.
I then put it on my car charger, turned it on and about 5 minutes later checked the battery level, and it said 40%. This is on 3g, I'm on radio version 1.54.30.1, at this time I had my email (I use Seven) paused, so I had no active connections.
I'm going to flash a different radio version now, but does anyone have any ideas?
Click to expand...
Click to collapse
Try installing a new battery meter. The attached is the colored one.
mcorrie1121 said:
Try installing a new battery meter. The attached is the colored one.
Click to expand...
Click to collapse
Thanks.... I don't really see a difference (like color differences), but it might actually be working (or not). Its saying 100% but the status light is orange (like its charging). It was green a minute ago.
I'll give this a shot for a day and see how it works!
Thanks again for your help!
Edit: I wonder if I should worry about this. Since my last post, it's still been charging (orange light). Its either the phone still charging, or the light is not supposed to turn green. I know exploding batteries are extremely rare, but still a concern!
Mine does that sort of thing. It would sometimes go to 10% shut off, I could plug it back in and it would say it was 100% charge in less then 30 minutes, but as soon as you start using it drop down to 50% within a few minutes of being on a call or the net. I bought a new battery which helped for about a month and now I am back to similar issues you are having.
Firehawkns said:
Mine does that sort of thing. It would sometimes go to 10% shut off, I could plug it back in and it would say it was 100% charge in less then 30 minutes, but as soon as you start using it drop down to 50% within a few minutes of being on a call or the net. I bought a new battery which helped for about a month and now I am back to similar issues you are having.
Click to expand...
Click to collapse
Its been better from what I can tell today, after flashing a new radio version (1.48.30.1) and that battery meter. Reception doesn't seem as good on 3g with it though, so I'll be going back to the other radio. I'll update later once my battery level has dropped down.
Quicker then I expected... streamed two videos short (< 5 minutes) video clips (what would I do without The Daily Show?), the battery showed 60% before that. While on the second one, it gave me the low battery notification (20%).
Threw it on a charger, and 25 minutes later I'm at 50%.

[Q] Can not boot

I've done lots of searching, but I haven't found anyone with this specific problem.
(Too long; didn't read it) at the bottom.
So it all started about a month ago. I plugged in my Evo 4g for the night (As the battery often lasts me a full day.) at around 10% I sleep very well and peacefully. When I wake up in the morning I notice my battery is still at 10%. "CRAP!" I thought, "Did I forget to plug it in?" So I checked everything, made sure it was plugged in, and went to class, without the phone of course. When I got back later that day, I went to my phone, and it was STILL at 10% I was freaking out. I thought my battery had died already! (At this point the phone was less than 2 weeks old.) Finally after being unable to charge, and only having 10% battery, the thing went kaput. Died. I could not for the life of me charge the phone. So I left it sitting around while I had screaming matches with not only Sprint, but the Radioshack I picked it up at. Ugh. About a week later and just as I was about to pay $100 for a new phone, I fixed it. I don't know how, or what happened. I plugged it in out of habbit, and BAM it started working. "**** YOU SPRINT!" *Hangs up phone.* I went on my marry way, being extra careful now to monitor the battery (Which was charging very normally, and lasting me a full day at little to moderate use) Then one day I was just sitting around playing videogames this past Saturday and thought "I'm not using my phone, I'll plug it in and forget about it." (The battery being at 70%.) I plugged it in and about 4 hours (And some amazing killstreaks on CoD) later, my friend called me to ask if I wanted to get lunch (He called my Evo, of course.) "Sure! I'll be right there." I hung up, closed the phone app, looked at my battery, and my heart sank. ...70% "NOOOOOOOOOOOOO!" (Read: Darth Vader) How could this happen AGAIN?! I used it for the rest of the day conserving as much juice as possible, and trying to charge it every chance I got. But alas.. it died once again. Now, nothing I've tried has worked. I pulled the battery over and over, plugged it in for hours and then tried to turn it on, tried a USB charger, and wall charger (Both HTC, the out of the box original) I tried my roomates LG chargers (USB and wall) Nothing worked! Then I was randomly pressing buttons when I held Power+Up (Which apparently is some kind of hacker-magic) and I got to a white screen! I thought I was saved! I let go of the power button to move around on the screen, or do something at all. Then nothing. It immediately went back to black. And now, it doesn't even go to the white screen anymore! So my question is, (Finally, god he rambled on forever) is there anything I can do to save my amazing phone outside of buying a new battery? Is this a known issue? Even with a new battery, would the same problem occur? And most importantly: What's causing this? Am I at error? Or is it the phone's fault?
Also, sorry for the long story, but I'm sure you get 1000 "Y MY FONE NO WERK?" And I wanted to make mine interesting, at least.
TL;DR My phone doesn't charge, tried every suggestion I could find.
zebra690 said:
I've done lots of searching, but I haven't found anyone with this specific problem.
(Too long; didn't read it) at the bottom.
So it all started about a month ago. I plugged in my Evo 4g for the night (As the battery often lasts me a full day.) at around 10% I sleep very well and peacefully. When I wake up in the morning I notice my battery is still at 10%. "CRAP!" I thought, "Did I forget to plug it in?" So I checked everything, made sure it was plugged in, and went to class, without the phone of course. When I got back later that day, I went to my phone, and it was STILL at 10% I was freaking out. I thought my battery had died already! (At this point the phone was less than 2 weeks old.) Finally after being unable to charge, and only having 10% battery, the thing went kaput. Died. I could not for the life of me charge the phone. So I left it sitting around while I had screaming matches with not only Sprint, but the Radioshack I picked it up at. Ugh. About a week later and just as I was about to pay $100 for a new phone, I fixed it. I don't know how, or what happened. I plugged it in out of habbit, and BAM it started working. "**** YOU SPRINT!" *Hangs up phone.* I went on my marry way, being extra careful now to monitor the battery (Which was charging very normally, and lasting me a full day at little to moderate use) Then one day I was just sitting around playing videogames this past Saturday and thought "I'm not using my phone, I'll plug it in and forget about it." (The battery being at 70%.) I plugged it in and about 4 hours (And some amazing killstreaks on CoD) later, my friend called me to ask if I wanted to get lunch (He called my Evo, of course.) "Sure! I'll be right there." I hung up, closed the phone app, looked at my battery, and my heart sank. ...70% "NOOOOOOOOOOOOO!" (Read: Darth Vader) How could this happen AGAIN?! I used it for the rest of the day conserving as much juice as possible, and trying to charge it every chance I got. But alas.. it died once again. Now, nothing I've tried has worked. I pulled the battery over and over, plugged it in for hours and then tried to turn it on, tried a USB charger, and wall charger (Both HTC, the out of the box original) I tried my roomates LG chargers (USB and wall) Nothing worked! Then I was randomly pressing buttons when I held Power+Up (Which apparently is some kind of hacker-magic) and I got to a white screen! I thought I was saved! I let go of the power button to move around on the screen, or do something at all. Then nothing. It immediately went back to black. And now, it doesn't even go to the white screen anymore! So my question is, (Finally, god he rambled on forever) is there anything I can do to save my amazing phone outside of buying a new battery? Is this a known issue? Even with a new battery, would the same problem occur? And most importantly: What's causing this? Am I at error? Or is it the phone's fault?
Also, sorry for the long story, but I'm sure you get 1000 "Y MY FONE NO WERK?" And I wanted to make mine interesting, at least.
TL;DR My phone doesn't charge, tried every suggestion I could find.
Click to expand...
Click to collapse
This may sound really simple but......have you tried another battery?

[Q] Captivate Glide battery draining issue?

Within a second my Captivate Glide will suddenly go to 0% power then slowly charge back up over time..or if I charge it, it jumps back up to about where it left off. And it happens pretty much every time I turn my phone on for more then 5 mins. It seems to happen while sending or receiving text? Any ideas what could be causing this or a solution?
I keep my data off, and theres 3 apps (Stock SMS Messenger, Handcent SMS, and the Contacts+ App) that can handle SMS on my phone, and I have locker pro that displays my notifications. And I also use the Nova Launcher, but thats the only app's I keep running. Maybe a conflict with the apps or a bug with one of the apps? I don't see how that'd effect the battery that much but possibly?
I've also changed my ROM a few times, but right now I'm back on the newest ICS update and I've rooted it. Maybe I need to change it again? I can't remember if this problem started happening before I did my last change.
Or maybe just a bad battery? I don't know much about batteries but I haven't had this phone long, I don't think it'd be the battery.
If you have any more questions feel free to ask and I appreciate any help!
suret said:
Within a second my Captivate Glide will suddenly go to 0% power then slowly charge back up over time..or if I charge it, it jumps back up to about where it left off. And it happens pretty much every time I turn my phone on for more then 5 mins. It seems to happen while sending or receiving text? Any ideas what could be causing this or a solution?
I keep my data off, and theres 3 apps (Stock SMS Messenger, Handcent SMS, and the Contacts+ App) that can handle SMS on my phone, and I have locker pro that displays my notifications. And I also use the Nova Launcher, but thats the only app's I keep running. Maybe a conflict with the apps or a bug with one of the apps? I don't see how that'd effect the battery that much but possibly?
I've also changed my ROM a few times, but right now I'm back on the newest ICS update and I've rooted it. Maybe I need to change it again? I can't remember if this problem started happening before I did my last change.
Or maybe just a bad battery? I don't know much about batteries but I haven't had this phone long, I don't think it'd be the battery.
If you have any more questions feel free to ask and I appreciate any help!
Click to expand...
Click to collapse
I had about the same problem, with it working fine with a decent charge (anywhere between 30-80%), and all of the sudden it would say "battery critically low" and shut down. Putting it on the charger would often get the charge to show what it was before it freaked out.
I noticed that the battery was starting to bulge and get somewhat "mushy"....which told me the battery was probably going to explode or leak if I didn't replace it soon
I have had the phone for a year and four days, and this just showed up in the last few days...fortunately I bought an extended warranty and they will pay for the replacement battery I just picked up today.
FYI, the battery should be totally flat on both sides. Mine would wobble if I set it on a table.
Ok, TL1170, Thanks!
I already narrowed it down to my battery by the time you posted that because I factory reset my phone multiple times and changed the ROM once to see if that'd help, and it didn't..I was running out of stuff to blame it on ..
But yeah, my battery is pretty badly deformed and I just ordered a new one.
Thanks, mine is doing the same thing - about once every 2 days or so. I can see in the battery life plot that it sometimes goes from 90% almost completely vertically to 0% and then right back up to 90%. I don't see any obvious bulges or "mushiness" to it, but it doesn't seem to be completely flat when put on a table. I'll see if I can get a replacement battery, this phone was not used by it's previous owner for maybe a year or so before I bought it, maybe that might have been part of the problem.
suret said:
Ok, TL1170, Thanks!
I already narrowed it down to my battery by the time you posted that because I factory reset my phone multiple times and changed the ROM once to see if that'd help, and it didn't..I was running out of stuff to blame it on ..
But yeah, my battery is pretty badly deformed and I just ordered a new one.
Click to expand...
Click to collapse
Any time a battery is misshaped it can do the oddest things.
Pull out and visually inspect your battery. If there are any visible cracks or bulges, dispose of it carefully. Damaged lithium ion batteries are incredibly dangerous; a properly pissed off LIon will produce a sizable fireball.
If your battery looks fine, fully charge it (until your phone says "100%" or "Charged"), then fully discharge it (don't connect to the charger again until your phone shuts off for lack of power). This is to calibrate the charge estimator chip in the battery itself. Don't bother with batterystats.bin, it's completely unrelated.
If the above doesn't work, you need a new battery. If the new battery behaves the same way, you need a new phone
Happening to us too
It's been happening to my phone for a while now, but I'm usually using it while at a desk so I can keep it charging. However, it just started happening to my wife's Captivate Glide also. I checked my battery and don't notice any bulging or non-flatness... but it happens about once or twice a day now - Pretty much anytime I do anything more than make a call with the battery indicator saying it's somewhere less than maybe 90% charged. I've taken to using a portable backup battery when I'm out.
If you view the battery usage screens, you can see the cliffs where it drops from 80-90% down to zero and right back up. We've only had them for about a year, so I'm going to take it to AT&T and see if they can do anything for it... probably not.
roothorick said:
Pull out and visually inspect your battery. If there are any visible cracks or bulges, dispose of it carefully. Damaged lithium ion batteries are incredibly dangerous; a properly pissed off LIon will produce a sizable fireball.
If your battery looks fine, fully charge it (until your phone says "100%" or "Charged"), then fully discharge it (don't connect to the charger again until your phone shuts off for lack of power). This is to calibrate the charge estimator chip in the battery itself. Don't bother with batterystats.bin, it's completely unrelated.
If the above doesn't work, you need a new battery. If the new battery behaves the same way, you need a new phone
Click to expand...
Click to collapse
jester131 said:
It's been happening to my phone for a while now, but I'm usually using it while at a desk so I can keep it charging. However, it just started happening to my wife's Captivate Glide also. I checked my battery and don't notice any bulging or non-flatness... but it happens about once or twice a day now - Pretty much anytime I do anything more than make a call with the battery indicator saying it's somewhere less than maybe 90% charged. I've taken to using a portable backup battery when I'm out.
If you view the battery usage screens, you can see the cliffs where it drops from 80-90% down to zero and right back up. We've only had them for about a year, so I'm going to take it to AT&T and see if they can do anything for it... probably not.
Click to expand...
Click to collapse
If you're really desperate to get those particular batteries working, you could try cleaning the contacts, both on the battery and in the phone, with rubbing alcohol and Q-tips. But most likely you will need new batteries.
Battery( low power) Shut Down Issue Fixed
I also was having the "critical powerl level" shut down issue over the past two weeks. My phone is about two years old, and there was a few occasions in the past two weeks where i pulled it out of my pocket and it was off. Then this past week the phone (on a full charge) would go anywhere from around 90% sometimes %40, and then all of a sudden say "battery low" and shut off. It would turn back on, but would only stay on for a few minutes.And a few times it also got really hot. It wasnt doing this when plugged into the wall so i examined my battery and there was NO visible flaws or bulging of any kind, it looked fine. But as we all know just because it looks good certainly doesnt mean it is so i odered one on ebay for about $10. It arrived 2-3 days later and instantly fixed my problem. The phone is fine now and hasnt done anything wierd. It was the battery. These batteries have a limited life span, and very often the phone may say the battery is 76% charged but the capacity of the battery under load can still draw it down to 0%. You cant always trust the level the phone says its at. So if anyone else out there is having this power issue it really isnt expensive to find a good battery out there. The one i got was $9.98 and it is a Samsung battery identical to the one that came with the phone. Except the new one has a fresh date of 2013 on it. Very happy to have my phone back. Ive never been a part of any sites like this, but im posting here now because there seems to be a lot of people having this issue, and often someone will put a very complex procedure on these sites to fix an issue when its not always necessary. If you have the power/shut off issue like i've described here and your phone does the same as mine was its probably the battery, and for the price of a new one like i got, its worth trying.

New Moto 360 Only Charges When Powered Off

Weird defect. Anyone else have this problem?
Edit: as of now it won't charge at all
Edit 2: After a lot of fiddling around, it decided to charge. Working great except for a single dead pixel Got to exchange it on the 9th or whenever they get their shipment in.
Mine charges while powered on.
holabola said:
Weird defect. Anyone else have this problem?
Click to expand...
Click to collapse
Mine charges while on and off. What I did notice, is when I was initially setting it up it went up to 32% and while on charger it started loosing charge. I have no idea why this happened but assumed a service was running in the background. Ever since the initial setup, on or not the watch gains charge. Seemed to take about 2 hrs from near empty to full while the display was on showing time.
As of now it wont charge at all. This is driving me insane. I got it to 9% somehow but I have no idea, and Best Buy won't have any to replace it with.
holabola said:
As of now it wont charge at all. This is driving me insane. I got it to 9% somehow but I have no idea, and Best Buy won't have any to replace it with.
Click to expand...
Click to collapse
Do you have the cable that came with it plugged into the cradle? I started using my cell cable into the cradle and my battery percentage was going down instead of up.
My local Best Buy said of the two they had today the first sold wouldn't charge. I saw another post on reddit claiming theirs wouldn't turn on, could also be related to a charging issue.
pfroo40 said:
My local Best Buy said of the two they had today the first sold wouldn't charge. I saw another post on reddit claiming theirs wouldn't turn on, could also be related to a charging issue.
Click to expand...
Click to collapse
This is a ****ing pathetic launch. There is literally no stock anywhere and of the few that are sold a handful have defects. This is simply disgraceful.
Here's what happend with mine.
First time I powered it on it said to download the wear app..so I did that. Then, it proceeded to connect and pair with my phone. It started to download something, (wear update?) and at about the half way point it said charge your device, shutting down. So it shut down. I put it in the cradle and it initially had 23% charge. 5 minutes later it had 18%. Not knowing what was going on, I turned it back on and was met by a spinner that said just a minute... for about 15 minutes. So I turned it back off.
After another reboot I went into the menu and selected reset device. After this it began to charge.. all the way to 100%. I turned it back on and it re-downloaded what it had to and applied the update successfully after about 3 or 4 restarts and 10 minutes. Now all seems well.
Edit.. By well I mean working. It's been merely 3 hours and with almost no use I'm down 40%. FML
yeah, i think people in their rush to use it haven't charged them fully. i plan to charge mine fully before using it.
gammite said:
yeah, i think people in their rush to use it haven't charged them fully. i plan to charge mine fully before using it.
Click to expand...
Click to collapse
This was definitely my issue. The problem is the vagueness of the instructions. It basically says turn it on, download the app.. Show off (until it dies).
I had the same problem with it saying charge your battery. I put it on the charger and left. Came back, it installed an update, rebooted a couple times and then was good. I've been playing with it heavy for a few hours and it's at 69%.
Sent from my LG-D801 using Tapatalk
Phlip00ws6 said:
Here's what happend with mine.
First time I powered it on it said to download the wear app..so I did that. Then, it proceeded to connect and pair with my phone. It started to download something, (wear update?) and at about the half way point it said charge your device, shutting down. So it shut down. I put it in the cradle and it initially had 23% charge. 5 minutes later it had 18%. Not knowing what was going on, I turned it back on and was met by a spinner that said just a minute... for about 15 minutes. So I turned it back off.
After another reboot I went into the menu and selected reset device. After this it began to charge.. all the way to 100%. I turned it back on and it re-downloaded what it had to and applied the update successfully after about 3 or 4 restarts and 10 minutes. Now all seems well.
Edit.. By well I mean working. It's been merely 3 hours and with almost no use I'm down 40%. FML
Click to expand...
Click to collapse
So, I got mine to charge and everything. So far I LOVE IT. I made a post on working apps that I've tested over in the Themes and Apps subforum. Basically, I put it on the Qi Charger I have for my Nexus 5 DIRECTLY in the center and it ended up charging then stopping again. Then, this time, I put it on the charger provided, and it worked to 100%... Very strange but I plan on exchanging it anyway as there is a single dead pixel I can see.
Same issue... Got the watch. Turned it on in the car and it started the update without promoting me to do it and now it is in the same dead cycle I've seen others post about. it will sit on the charger for hours and only be a few percent and when u power it on it tries to update and goes from 10% to 0 in less than a min or two. I just did another reset and put it on the cradle. The only feedback I have that something is happening is the watch is pretty hot. My gear live and Galaxy Gear 1 had an icon that showed charging status when the phone was off. Also they charged quickly, we're always cold and had great battery life. I can't imagine Moto not testing these devices long enough to figure that it should not try to apply an update until the battery was at a certain level or plugged in. I wish when these reviewers do features on the engineers of these devices, like have been recently done instead of ass kissing these guys would at least do some calls g out on their process. It'll like when Apple came out with the IPhone 4 and showed all these unbelievable signal testing facilities and they couldn't figure out when you held the phone normally on your left hand that the signal would drop to zero. It literally took me 2 minutes to figure out that one...
I highly advise you sink a hour charge into the watch first at least. most of these new batteries are like a lithium ion / lipo hybrid. they have a low voltage cutoff so the battery cells don't get damaged and go kaboom. Noone knows how long these sat or what charge was in them, how cold and so on during shipping. I would say people are running them low enough moto is triggering low volt cutoff.the update may have even changed the voltage values they accept as tolerable. and when you power it up this tricks it into a fail mode. ost smart chargers see the low volt and refuse the to charge for risk of a damaged cell. this sounds a lot like moto 360's issues.
When mine hit 80% on the charge, the update downloaded, watch rebooted, and the charge message started appearing.

HTC 10 while completely shut down lost 35% battery level in 1 day

While waiting for a replacement SIM card for my HTC 10, I had fully charged it then powered it off. The next day, I wanted to check something on the phone, so I powered it up. The battery level wasn't 100% or in the 90's... it was a shocking 65%.
I've owned 4 different Android cellphones prior to this one. None of them ever exhibited this kind of power drop while shut down. Most lose just a couple of percentage points when in standby. Clearly something is wrong with this phone...
Does anyone know if there's any kind of parasitic drain on the battery of the HTC 10 even while completely off? It's running Oreo. Either this, or the battery is somehow worn out enough that it can't even hold a charge when sitting idle. Any ideas?
Hi, maybe your battery is not so healthy anymore.
Still you can try this:
''Power off phone.
Plug phone into HTC charger and charge for two minutes or more
While charging, hold down volume up+volume down+power button and continue holding
Phone will turn on and off repeatedly every 15 seconds or so while continuing to hold all three buttons
Keep this going for 2 minutes, then release buttons when phone is ON
Now, let phone charge fully normally (with phone either on or off--doesn't matter) and battery level reporting, charging and battery life should be normalized.''
Supposedly it's the recommended procedure by HTC.
^ Yes, I'm very familiar with that procedure and had done it several times. And then was fully charged after that. And by the way, I said 1 day but it was actually 12 hours later, which is even worse!
I conducted another experiment... with the phone battery level at 77%, I first put it in Airplane mode and then shut it down completely. Well, about 18 hours later, guess what? Battery level showed 76% upon boot up! Remarkable. If the phone is SHUT DOWN, I can't understand how there would be any possible parasitic drain difference between normal mode and airplane mode. There should be NOTHING running. Or, instead of parasitic, this may just be happenstance of what cells inside the battery itself were taxed. I'll have to try this again from 100% charge, just to be sure.
battery
cytherian said:
^ Yes, I'm very familiar with that procedure and had done it several times. And then was fully charged after that. And by the way, I said 1 day but it was actually 12 hours later, which is even worse!
I conducted another experiment... with the phone battery level at 77%, I first put it in Airplane mode and then shut it down completely. Well, about 18 hours later, guess what? Battery level showed 76% upon boot up! Remarkable. If the phone is SHUT DOWN, I can't understand how there would be any possible parasitic drain difference between normal mode and airplane mode. There should be NOTHING running. Or, instead of parasitic, this may just be happenstance of what cells inside the battery itself were taxed. I'll have to try this again from 100% charge, just to be sure.
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Click to collapse
I have what may be a similar problem , I charge phone to 100% let it sit , it drops to 43% when I pick it up it reboot and continues to reboot, boot recovery now it shows 1%, plugin phone boot up and it shows 43%.
pbazw said:
I have what may be a similar problem , I charge phone to 100% let it sit , it drops to 43% when I pick it up it reboot and continues to reboot, boot recovery now it shows 1%, plugin phone boot up and it shows 43%.
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Click to collapse
I think that when you charge it to 100%, it's not really 100%. The phone may be displaying that figure, but the battery isn't fully charged. And if your battery has suffered deep discharge a number of times, it could have a very diminished mAh capacity at this point. This is why the phone continues to reboot. The operating system starts and it thinks there's enough power to start up, but the battery is actually down to 1%, so the battery protection circuitry kicks in and forces a shut down. The operating system doesn't register this as a normal shutdown, so it goes into reboot mode. And thus, pattern keeps repeating until you plug in the phone to a power source.
Well, I did another test. I charged the phone up to 100%, put it in airplane mode, and then shut it down. A little over 12 hours later, I turned it on and battery level showed 98%. That was curious. Did airplane mode really make a difference? Didn't make sense... until I decided to reboot the phone, just to be sure. And guess what it showed after that? 61%. So my theory was right -- there is no parasitic drain really. It's the battery having some kind of problem. I rebooted again... 59%. Rebooted again 59%. Then I held down all 3 buttons for 5 cycles and rebooted. 59%. So that is actual.
When I charged up the phone, I had done the 3 button hold-down a couple of times and recharged until rebooting stayed in the upper 90 percent. So, the phone most definitely should have been fully charged. This battery is damaged... and given what I learned from the previous owner, who simply never let it drop down below 50% (always recharged when between 50~60%), and pristine external condition, this is just a prime example of the substandard battery and/or battery management firmware.
cytherian said:
Well, I did another test. I charged the phone up to 100%, put it in airplane mode, and then shut it down. A little over 12 hours later, I turned it on and battery level showed 98%. That was curious. Did airplane mode really make a difference? Didn't make sense... until I decided to reboot the phone, just to be sure. And guess what it showed after that? 61%. So my theory was right -- there is no parasitic drain really. It's the battery having some kind of problem. I rebooted again... 59%. Rebooted again 59%. Then I held down all 3 buttons for 5 cycles and rebooted. 59%. So that is actual.
When I charged up the phone, I had done the 3 button hold-down a couple of times and recharged until rebooting stayed in the upper 90 percent. So, the phone most definitely should have been fully charged. This battery is damaged... and given what I learned from the previous owner, who simply never let it drop down below 50% (always recharged when between 50~60%), and pristine external condition, this is just a prime example of the substandard battery and/or battery management firmware.
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Click to collapse
I experienced something like that last week, where I left it in airplane mode for like 8 hours. I went out did things, came back later and it was litterly being reported at the same thing. Like 68%. It was really weird. Then I had started using the device for like an hour. And it only dropped like 1 or 2%. It was the exact opposite of what we are used to seeing. I was doing youtube, playing a game. Not normal. Then finally the drainage started up again.
Today the device dropped pretty quick to around 35% so I plugged it in to charge. Came back like 15 minutes later and it was reported around 69%. I thought that was way too quick for 15 minutes. Granted it was a quick charge 2 charger, but still, I've never seen that quick of a charge on the 10 or my V20.
I'm really at a loss what to think as far as calibration, what the battery is telling us. I'm thinking of unlocking, throwing on Leedroid and Elemental kernel. I just don't have the time to go through all that yet. Glad I have my backup phones.
My 10 is also like yours in pristine condition. Granted I didn't ask how the seller how tye used the battery before me, but I also never researched problems with the 10 before buying. I was under the assumption since I've been an HTC customer from the M7 and M8, that the 10 would also have a good battery. Same or maybe better than my V20. Especially since they both use the 820 chipset. I guess I'm paying for my ignorance now.
gustav30 said:
My 10 is also like yours in pristine condition. Granted I didn't ask how the seller how tye used the battery before me, but I also never researched problems with the 10 before buying. I was under the assumption since I've been an HTC customer from the M7 and M8, that the 10 would also have a good battery. Same or maybe better than my V20. Especially since they both use the 820 chipset. I guess I'm paying for my ignorance now.
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Click to collapse
Same as you... great value from HTC phones up until the HTC 10 (having skipped the M9).
I'm in a pre-return mode right now with the seller. She has given me the OK to do a return. But I'm going to see if she might welcome the opportunity to do a partial refund. Because if she takes back the phone I don't know if she's going to try reselling it or give it to a family member to deal with. It's a hassle selling a phone that has problems. My thought is, if I can work out a good price (like half the cost of a typical charge--got two quotes for $140 and $150), I'll go ahead and try to do the battery change myself. But then... I'm a little unsure about jumping down that rabbit hole. It may work fine, but I usually keep a new (to me) phone for at least 2 years. If I'm having battery trouble 12 months from now, I'll be pretty PO'ed at myself. I've already wasted too much time on this debacle.
The other option is going with a Google Pixel. I'm frustrated, because I missed that recent Woot! deal on the Google Pixel that ran a few days ago. They all sold off in less than a day. Refurbished Pixel phones with 32Gb ($200) and 128Gb ($244) sizes. I'd have sprung for the 128Gb. But the Pixel isn't free of issues. There's a dreaded screen burn-in that happens on some models. Unpredictable. And when it does, it's a PITA to replace the screen, almost as bad as the HTC 10.
Lastly... I might just say screw-it and stick with my M8 for the next couple of years, until 5G phones with solid electrolyte lithium batteries are available. Phone companies are starting to do customers a disservice with this "sealed in" battery fiasco. Next thing you know, they'll be revoking the Micro SD memory card slot, like Apple.
cytherian said:
Same as you... great value from HTC phones up until the HTC 10 (having skipped the M9).
I'm in a pre-return mode right now with the seller. She has given me the OK to do a return. But I'm going to see if she might welcome the opportunity to do a partial refund. Because if she takes back the phone I don't know if she's going to try reselling it or give it to a family member to deal with. It's a hassle selling a phone that has problems. My thought is, if I can work out a good price (like half the cost of a typical charge--got two quotes for $140 and $150), I'll go ahead and try to do the battery change myself. But then... I'm a little unsure about jumping down that rabbit hole. It may work fine, but I usually keep a new (to me) phone for at least 2 years. If I'm having battery trouble 12 months from now, I'll be pretty PO'ed at myself. I've already wasted too much time on this debacle.
The other option is going with a Google Pixel. I'm frustrated, because I missed that recent Woot! deal on the Google Pixel that ran a few days ago. They all sold off in less than a day. Refurbished Pixel phones with 32Gb ($200) and 128Gb ($244) sizes. I'd have sprung for the 128Gb. But the Pixel isn't free of issues. There's a dreaded screen burn-in that happens on some models. Unpredictable. And when it does, it's a PITA to replace the screen, almost as bad as the HTC 10.
Lastly... I might just say screw-it and stick with my M8 for the next couple of years, until 5G phones with solid electrolyte lithium batteries are available. Phone companies are starting to do customers a disservice with this "sealed in" battery fiasco. Next thing you know, they'll be revoking the Micro SD memory card slot, like Apple.
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Click to collapse
Yeah, I'm thinking to hold on to the device. Thought same that I'd try to sell it, but a hassle. Plus I'm still not convinced its hardware yet. I still kind of feel like its something to do with latest Oreo firmware. Possibly Nougat as well. I'm starting to research downgrading via S-on to Nougat or Marshmallow and just leave it that way if the battery returns somewhat normal. While its a pain to do downgrade, its something I'd consider when I have more time. However, if this was my only device, or main device, then I'd probably cut my losses with it.
Tell you one thing, certainly makes me appreciate the M8 much more than i did!
gustav30 said:
Yeah, I'm thinking to hold on to the device. Thought same that I'd try to sell it, but a hassle. Plus I'm still not convinced its hardware yet. I still kind of feel like its something to do with latest Oreo firmware. Possibly Nougat as well. I'm starting to research downgrading via S-on to Nougat or Marshmallow and just leave it that way if the battery returns somewhat normal. While its a pain to do downgrade, its something I'd consider when I have more time. However, if this was my only device, or main device, then I'd probably cut my losses with it.
Tell you one thing, certainly makes me appreciate the M8 much more than i did!
Click to expand...
Click to collapse
Marshmallow has been a decent version of the Android O/S. You can really spruce it up nicely with different themes. I recently revised the theme on my M8 and it's super. It's just a very dependable phone. And when you get used to that, it's a shock to run into the mess of other phones. Pretty stunned to see all the troubles that the Pixel encountered. Apparently the Pixel-2 has some pretty serious challenges as well, like screen burn-in. I'd never even thought of rolling an HTC 10 back to Marshmallow. Is that really possible? It may not be necessary... as it could all come down to the kernel Go S-OFF and load up a replacement like ElementalX.
So I did a complete factory reset on the phone as I prepped it for returning to the seller. What a pain in the butt... having to wait for the initialization. Took over an hour to complete. Anyway, I made the mistake after initialization and before configuring an account to do the 3-button power cycle. Apparently that wipes all preparation cache, so it had to go through it yet again. After that, I did the cycling 3 times from 99% and it dropped only 1% each time. Baffling. I rebooted several times after that, expecting to see a repeat of that 35~40% drop. Stayed in the high 90's. So with that mystical "recovery" I ran the HTC battery test... and it did just as poorly as before. Definitely something out of whack between the O/S and battery.
I really wish there was a definitive explanation for this. If battery replacement was guaranteed to eliminate it, then I'd feel more comfortable going with a battery change. Would just hate to get burned 12 months later, finding the same issue repeat.
cytherian said:
I'd never even thought of rolling an HTC 10 back to Marshmallow. Is that really possible? It may not be necessary... as it could all come down to the kernel. Go S-OFF and load up ElementalX.
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Click to collapse
You can, also flash a kernel..... WITHOUT being s-off, s-off has never been needed to change kernel. Please elaborate and stop giving false info.
Thank you.
cytherian said:
Marshmallow has been a decent version of the Android O/S. You can really spruce it up nicely with different themes. I recently revised the theme on my M8 and it's super. It's just a very dependable phone. And when you get used to that, it's a shock to run into the mess of other phones. Pretty stunned to see all the troubles that the Pixel encountered. Apparently the Pixel-2 has some pretty serious challenges as well, like screen burn-in. I'd never even thought of rolling an HTC 10 back to Marshmallow. Is that really possible? It may not be necessary... as it could all come down to the kernel. Go S-OFF and load up ElementalX.
So I did a complete factory reset on the phone as I prepped it for returning to the seller. What a pain in the butt... having to wait for the initialization. Took over an hour to complete. Anyway, I made the mistake after initialization and before configuring an account to do the 3-button power cycle. Apparently that wipes all preparation cache, so it had to go through it yet again. After that, I did the cycling 3 times from 99% and it dropped only 1% each time. Baffling. I rebooted several times after that, expecting to see a repeat of that 35~40% drop. Stayed in the high 90's. So with that mystical "recovery" I ran the HTC battery test... and it did just as poorly as before. Definitely something out of whack between the O/S and battery.
I really wish there was a definitive explanation for this. If battery replacement was guaranteed to eliminate it, then I'd feel more comfortable going with a battery change. Would just hate to get burned 12 months later, finding the same issue repeat.
Click to expand...
Click to collapse
Looks like you can downgrade to Nougat or Marshmallow based on this thread here. Can do it remaining S-On.
https://forum.xda-developers.com/htc-10/how-to/how-to-rollback-oreo-to-marshmallow-s-t3787101
Sent from my HTC 10 using Tapatalk
Mr Hofs said:
You can, also flash a kernel..... WITHOUT being s-off, s-off has never been needed to change kernel. Please elaborate and stop giving false info.
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Click to collapse
It wasn't my intention to give false info. I had the impression from what I'd read that making changes at that level required it. But you've obviously got a tremendous amount of experience so I'll revise my understanding. Thank you.

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