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Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
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Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
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Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.
At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.
SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
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Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
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Exactly
I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831
Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.
Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
Sent from my SM-N930V using XDA-Developers mobile app
So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
Sent from my SM-N930P using Tapatalk
Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
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I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.
Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
Sent from my Nexus 6P using Tapatalk
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
I returned my note 7 a week ago. You think I can get a loaner now?
GripR said:
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
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Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.
Hi All
As i'm sure you are all aware, Samsung has instructed to turn off all Note 7 devices. Our friends in the US have an official statement saying they can exchange versus a S7 or get a full refund.
Everyone else, we need to "take advantage of the remedies available".
I've not seen any official statements from CPW just yet, but let's all share with the community if there's any news on what is on offer.
<Stunned silence from the crowd>
I contacted them this morning, and predictably, they knew nothing.
Chippy_boy said:
<Stunned silence from the crowd>
I contacted them this morning, and predictably, they knew nothing.
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didn't expect any less from them...i'm assuming some sort of official statement from CPW will have to make it's way out before they process anything
if they offer a 50% discount to S7E maybe then ppl would even consider to go with Samsung they proved to all that they can even make a recall right... Such a good phone and they managed to **** it up...
I have just called CPW. They have confirmed that they will issue a full refund for customers who bought sim-free or pay as you go. They are still working on customers who bought with a contract as "it's more complicated". As I bought sim free, I will be heading in store tomorrow to ask for my refund.
I returned my Note 7 yesterday, I pre ordered from the carphone warehouse in August (Contract Upgrade) and took delivery August 28th.
Exchanged the handset mid Septemeber due to first recall, did this in store.
Then the news of rumoured halted production etc etc broke a few days ago (Confirmed today), I took my Note 7 back to store yesterday, preemptively, before going through all of the same crap as last time. CPW customers on this board know all to well
The manager was at a loss on what to do, he could not exchange to another phone as the till was refusing, in the end I said it was faulty and after much debate he cancelled my contract, music to my ears. I can now go and choose another upgrade after 2 months with a note 7. Kept the VR, kept the free case and also £180.99 in debit card refunds due to various problems in exchange.
I will not be using the CPW again, will miss the Note 7 and its potential but personally, it's time for me to move on; I'm thinking Pixel XL. Good luck and push for the cancellation if you're on contract, experience shows that waiting for CPW will limit choice and will take an age.
alltaken123 said:
I returned my Note 7 yesterday, I pre ordered from the carphone warehouse in August (Contract Upgrade) and took delivery August 28th.
Exchanged the handset mid Septemeber due to first recall, did this in store.
Then the news of rumoured halted production etc etc broke a few days ago (Confirmed today), I took my Note 7 back to store yesterday, preemptively, before going through all of the same crap as last time. CPW customers on this board know all to well
The manager was at a loss on what to do, he could not exchange to another phone as the till was refusing, in the end I said it was faulty and after much debate he cancelled my contract, music to my ears. I can now go and choose another upgrade after 2 months with a note 7. Kept the VR, kept the free case and also £180.99 in debit card refunds due to various problems in exchange.
I will not be using the CPW again, will miss the Note 7 and its potential but personally, it's time for me to move on; I'm thinking Pixel XL. Good luck and push for the cancellation if you're on contract, experience shows that waiting for CPW will limit choice and will take an age.
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Completely agree with you there. Don't think I will ever by from CPW again, i'm heading in store tomorrow to get my refund.
I'm at a loss as to which phone I want to replace the note 7 with. The Pixel XL in my opinion is overpriced for the spec, and you will probably feel a big different in design quality, as well as screen brightness / contrast. No screen can surpass the Note 7
Boeing100 said:
I have just called CPW. They have confirmed that they will issue a full refund for customers who bought sim-free or pay as you go. They are still working on customers who bought with a contract as "it's more complicated". As I bought sim free, I will be heading in store tomorrow to ask for my refund.
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Well if they think I am going to carry on paying £42/month for a phone that I don't have, they can forget it.
This is the BIGGEST pain in the ass. It's all well and good swapping it for something else, but as this phone was worth more than say the S7/S7 edge, how does that equate to being fair? I'm at a loss for what to do. What phone do I take? It's a real bummer because I love the N7
jonboyuk said:
This is the BIGGEST pain in the ass. It's all well and good swapping it for something else, but as this phone was worth more than say the S7/S7 edge, how does that equate to being fair? I'm at a loss for what to do. What phone do I take? It's a real bummer because I love the N7
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if you exchange it for an S7, they will refund you the difference in price
Boeing100 said:
if you exchange it for an S7, they will refund you the difference in price
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And the £8 difference per month on the contract?
So pissed right now, love this phone. Mines on contract on EE but bought from CPW can see things getting messy if i return phone. Contract started end of August, actually was a upgrade. Can Carphonewarehouse cancel my upgrade as cooling off period has long gone? I do not want any other phone ill just go back to my GS7 Edge thats sitting in my draw.
Sent from my SM-N930F using XDA-Developers mobile app
Chippy_boy said:
And the £8 difference per month on the contract?
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Indeed. How can we quantify a phone swap when all we're paying is the monthly cost? I paid £180 upfront for my Note 7 and £38 a month!
I will be telling them plainly and simply that I want my £59 phone cost back and I expect the Vodafone contract to be cancelled. "Fortunately" - if that's the right word - I haven't blown a load of money on fancy cases or peripherals.
£120 upfront, £20 on a case, Calls to Carphone because they haven't got back in touch. I'm expecting a hefty refund on top of a replacement! I need mines before Sunday, as I'm off on travels with work. I'm waiting on further info after calling them today, but from what it sounds like, there will be an option of replacing the device with a different one, and price plan adjustments.
I'm just hoping it's done quickly, and that I get a similar spec phone, Ideally I need 64Gb with Micro SD, or a 128Gb phone, USB Type C for other stuff I've bought, and a 5.5 or bigger display, problem being, I'm not seeing much alternatives... Any ideas?
MattLivesInABox said:
£120 upfront, £20 on a case, Calls to Carphone because they haven't got back in touch. I'm expecting a hefty refund on top of a replacement! I need mines before Sunday, as I'm off on travels with work. I'm waiting on further info after calling them today, but from what it sounds like, there will be an option of replacing the device with a different one, and price plan adjustments.
I'm just hoping it's done quickly, and that I get a similar spec phone, Ideally I need 64Gb with Micro SD, or a 128Gb phone, USB Type C for other stuff I've bought, and a 5.5 or bigger display, problem being, I'm not seeing much alternatives... Any ideas?
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I'm gutted. Truly. I *love* the Note series, but I can't see myself going back to my Note 3 until a Note 8 (if they haven't ditched the series). The closest alternative of course is the S7 Edge, same processor, same cameras, same design, same IP rating. Obviously though, goodbye to the stylus, iris recognition, secure folder, larger screen with HDR! Oh and goodbye USB-C which I spent money on switching to. GRRRRR.
My issue with the S7 Edge, is that the edges are too big, I trigger them accidentally on my friends handsets all the time, plus only 32Gb onboard, which means I'd need to buy a larger more expensive Micro SD (Mines is 64Gb, but I use roughly 100Gb in total on my phone) and why I didn't buy one! Not taking the stepping back from USB Type C, which I'd just switched to across the board! There's simply not really any devices that can really compare!
Absolutely devastated, plus as ridiculous as this may sound, I really liked the Blue Coral colour finish, I'm somewhat of a colourful person, and apart from rose gold (I'm not a fan) I don't really see any coloured phones, and I prefer having my phone naked, as I tend to wear a lot of skinny jeans with slim pocket space...
MattLivesInABox said:
£120 upfront, £20 on a case, Calls to Carphone because they haven't got back in touch. I'm expecting a hefty refund on top of a replacement! I need mines before Sunday, as I'm off on travels with work. I'm waiting on further info after calling them today, but from what it sounds like, there will be an option of replacing the device with a different one, and price plan adjustments.
I'm just hoping it's done quickly, and that I get a similar spec phone, Ideally I need 64Gb with Micro SD, or a 128Gb phone, USB Type C for other stuff I've bought, and a 5.5 or bigger display, problem being, I'm not seeing much alternatives... Any ideas?
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Did they mention a "refund and cancel" option? I don't want a different phone and a cheaper contract. I want what I ordered and if they cannot fulfil their part of that agreement (and they cannot), I want to cancel.
There wasn't much of a mention about full refunds, but then again, I didn't ask for that, cause I'm pretty happy with my price plan and such. I would imagine there will be that as an option, I am tempted to leave Carphone, considering other people I know have already got their replacement sorted direct with Vodafone. Not pleased at all!
MattLivesInABox said:
There wasn't much of a mention about full refunds, but then again, I didn't ask for that, cause I'm pretty happy with my price plan and such. I would imagine there will be that as an option, I am tempted to leave Carphone, considering other people I know have already got their replacement sorted direct with Vodafone. Not pleased at all!
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Yes, they are "vendor of last resort" aren't they.
As in, if my phone explodes in a month, will they replace it?
Lol. No they won't.
if you turn down the recall you are likely to have to take full liability, also they will be unable to repair or replace the phone as it has been discontinued meaning they likely can't even give support should the device breakdown.
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
I encourage you to speak with a rep and see if they say the same, but that's the answer I got.
Shredder96 said:
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
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I would get that in writing if I were you...
Shredder96 said:
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
I encourage you to speak with a rep and see if they say the same, but that's the answer I got.
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I called up Verizon today and the nice lady I spoke with told me the same thing. She said that currently, there is no deadline set for the recall. I told her my plan was to hold onto it until ~Feb-March when the S8s are announced, then use my upgrade for that, and she said cool, I can upgrade my phone then. Also said that if my phone blows up in 2 months or whatever, I can still turn it in to get a S7 or S7e or whatever.
She didn't mention anything about a deadline, or if that changes I'll be notified, but I assume we will. But I'm trying to get this in writing, maybe from a live chat assistant?
There's an official CPSC recall now. You will have no legal recourse.
The CPSC doesn't set laws, and the recall as far as the U.S. is concerned is still voluntary per Samsung's statements. As stated by the CPSC itself on the Note 7 recall information page:
CPSC Note 7 recall info page said:
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
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This is not a mandatory recall at this time as of me making this post (9:15PM Pacific time 10/13/2016), it is a voluntary one.
Even so, anyone that keeps their Samsung Galaxy Note 7 past today is on their own, in legal terms of liability for any and all potential damage to person or property as long as they continue to use the device.
br0adband said:
The CPSC doesn't set laws, and the recall as far as the U.S. is concerned is still voluntary per Samsung's statements. As stated by the CPSC itself on the Note 7 recall information page:
This is not a mandatory recall at this time as of me making this post (9:15PM Pacific time 10/13/2016), it is a voluntary one.
Even so, anyone that keeps their Samsung Galaxy Note 7 past today is on their own, in legal terms of liability for any and all potential damage to person or property as long as they continue to use the device.
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they always put voluntary as they can't force people to return something, but it gives the firm legal protection when a device explodes down the road and the owner tries to sue the firm, as the firm can just turn around and say "well we did tell you to return the device"
a mandatory recall is a near impossibility without getting courts and all sorts in place to actually forcibly take the device from those who want to keep it.
therapist1 said:
I called up Verizon today and the nice lady I spoke with told me the same thing. She said that currently, there is no deadline set for the recall. I told her my plan was to hold onto it until ~Feb-March when the S8s are announced, then use my upgrade for that, and she said cool, I can upgrade my phone then. Also said that if my phone blows up in 2 months or whatever, I can still turn it in to get a S7 or S7e or whatever.
She didn't mention anything about a deadline, or if that changes I'll be notified, but I assume we will. But I'm trying to get this in writing, maybe from a live chat assistant?
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That's what I did twice with AT&T yesterday. In between those chats I called the corporate store where I purchased our two devices and they had told me I had a month. The second chat they said that wasn't true and I could wait for the S8, BUT they said Samsung could stop taking them back at any time, but as of right now they aren't giving a date. So, I figure they will very soon set a deadline. They will make more money if people switch to the outgoing S7 line rather than waiting for the S8. It's a dirty trick but I fully expect it to happen. That said, I am waiting until the LG V20 is in the store so I can make up my mind if I want that or an S7. The S7 edge is almost the same phone as the Note 7. Just lacking a little screen size, Iris thing, and a little smaller internal storage. I was kinda of on the fence because I want the USB C in my new phone, but I haven't used the cable since getting the wireless charger anyway. The V 20 looks promising, except it's not waterproof and doesn't have that nifty Samsung Pay that I've grown to love. I am sad about this whole thing, though.
Why would anyone want to keep the phone? Aside from the obvious....they will end all support for it, it'll be dead to them and the carriers. The phone will stop getting updates. My guess is since Samsung is giving until 12/31 to get a refund or exchange, they will eventually send an update that will shut the phone down and leave you with a brick. At that point you probably won't be able to get a refund or exchange. Money wasted
I ended up returning mine and I went with the Moto z force. I love it so far!! Less software features but it is super smooth, good battery life, and the finger print scanner is unreal haha very accurate. So far I am happy that this happened so I could try a new phone for once. I have used the note line since the note 2.
Sent from my XT1650 using XDA-Developers mobile app
EVOme said:
Why would anyone want to keep the phone? Aside from the obvious....they will end all support for it, it'll be dead to them and the carriers. The phone will stop getting updates. My guess is since Samsung is giving until 12/31 to get a refund or exchange, they will eventually send an update that will shut the phone down and leave you with a brick. At that point you probably won't be able to get a refund or exchange. Money wasted
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Where have you seen they are giving until 12/31 to return it? I was told there has been no date set.
jdyowa said:
Where have you seen they are giving until 12/31 to return it? I was told there has been no date set.
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Translate this page....
https://news.samsung.com/kr/삼성전자-갤럭시-노트7-교환ㆍ환불-실시
EVOme said:
Translate this page....
https://news.samsung.com/kr/삼성전자-갤럭시-노트7-교환ㆍ환불-실시
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What makes you think I can't read Korean? Is this for the US as well?
Samsung has carried the goods exchange and refund from consultation with follow-up measures in accordance with the carrier to stop the sale, exchange stop, stop using the recommendations of the National Agency for Technology and Standards and stop the sale and exchange of products Galaxy Note 7 and 13 days.
Refunds and exchanges are taking place until 31 December.
Customers want a refund or exchange to other models can receive information from the original point of purchase (opening wife).
Customers who have purchased the device, etc. muyakjeong open market after the agency contract terminated at the opening of the store may get a refund from the dealer.
When replacing a Samsung smartphone, will be available in three events Mobile Mall coupon equivalent of ten thousand won.
Samsung Electronics official said, "the Galaxy Note knock the deep apology apologize for the inconvenience and simryeo our customers and partners who love to believe the 7" and "Please stars buried readiness dareuni confirmation call before visiting hope julyisi inconvenience," he said.
I have no idea, but I can't imagine why they post a date for one region and not the others.
I hate the fact I'm now using an iPhone due to this mess, but oh well.
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i have two note 7 one of the first ...... and the other of the second recall....
call yesterday to samsung ... and i explain my situation and the rep says there is no deadline available ... cause they still searching the issue.... so i decide to exchange the first note and keep the second recall note 7 ... until samsung made an statement .......
Think about it. They recall the product. Why would they honor the waranty? They won't. There will also be no spare parts.
Just received this. The must really appreciate us here as they will give us our money back and even collect the device.
We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.
Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.
We will arrange for a courier to pick up the device from you between the time of 1pm - 6pm on Wednesday 19th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.
Just got the same email and this paragraph makes me angry.........
"Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it"
There is no "token of appreciation" here at all samsung!!! You are offering me nothing at all and that's just not on I'm afraid.
O2 are the same but worse, they have collected my not told me to contact them at least 24 hours after the call to talk an upgrade or cancellation I contacted them today nearly 48 hours after that call and basically got told they would refuse to do anything for 3-5 days until they actually had received and checked the device. they also offered no help with lost money for things like screen protectors and other accessories so needless to say I will never be using them again. they didn't even offer a token gesture discount on an alternative device.
so I've said they can go fornicate a rusty pole and and took up the 20% monthly discount my works offers on EE to get the Pixel XL.
Similarly composed letter in Estonia too.
Returned everything and disappointed. Will think not twice, but five times before buying Samsung products in future.
Makes me wonder what are they smoking to believe that europeans are happy to be treated worse than rest of the world.
I was just pushed a message which directed me to call Samsung on the 0330 number. Called them. Lines are closed even though it says open to 6pm saturday. Used the number ending in 1000, guy on the end said to power down phone and I will get a call back from them. I asked if they had thought this through. How do i get a call back without a phone to use. I need the money to buy a phone but cant get the refund until a long time after I have sent this one back.
This is going from bad to worse isn't it.
I was disappointed with Samsung about the faulty Note 7s, but I was not angry with them since they made some design or manufacturing mistakes which to an extent you could argue were out of their control. Or at the very least, which were not forseen.
But as they continue to mismanage this situation in this cack-handed way, I am most certainly starting to get angry. As stated in the thread earlier, people need time to plan for swapping their phones out. These are not toys, for which there is mild or no inconvenience if you are without it for a few days. These are serious pieces of equipment people rely upon in their daily lives.
I won't be returning mine any time soon.
I'm angry that they offered the s7e at full price. Not even a discount for our troubles. To add insult you can get the s7e cheaper elsewhere too
Most odd. In this European country the Note 7 cost 880.00€. The S7 edge cost 100.00€ LESS so hardly a fair exchange! Obvious thing to do is accept the cash back offer. Like you guys and gals I am also out of pocket big time on original Samsung accessories. Samsung in Europe have not made this an acceptable return have they. End of the day we, the consumer, have lost out on this as well as Samsung Korea.
One thing for sure, don't let the politics of the situation get in the way. Return your Note 7. Left a bitter taste in my mouth.
Ryland
its all in stages, just wait.
it was recall with refund or exchange only.
then exchange + $50 voucher
then exchange + 250 visa credit card,
and now exchange + $350 visa card, getting really hard to say no...
Mentioned the same in the other thread about UK recall.
I've tweeted them asking why it's different to the US recall.
I would be very interested to know how any complaints from guys here develop. People need to phone them and complain, get angry, threaten them by informing them you will go to every tech website and report this pathetic customer service attitude to them.
I am sick of Samsung treating the UK and Europe like we are not as important as the rest of the world. We pay more for the phone, we get less special offers, we haven't got Samsung Pay here yet, we didn't get the Note 5 and now we don't get any compensation. Just a lame email that makes it seems they are doing us a huge favour by giving us a refund! The least they could do is give us a hefty discount on the S7 Edge.
It makes me sick in the stomach.
.
so annoying .. carphone whorehouse want me to take my N7 back and have the £99 deposit back.
as far as there concerned the extra I've already been charged on my tariff doe not come into it.
so they want me to downgrade to a S7.. i had a N5 before all this which i now wish i had kept !
if i had wanted a S7 i would of bought one !!
so now its all lose lose ..
See how easy it is to complain about compensation
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/showthread.php?t=3481067
Thanks in advance.
.
apprentice said:
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/note...plain-t3481067
Thanks in advance.
.
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link cut short and not working
yep how this recall has been handled in the UK is a massive joke, I've already told O2 where they can go since they refuse to release my account or let me upgrade for best part of a week, basically wanting to leave me without a phone. I realise the problem has likely happened the same with all suppliers in the UK, but I'm pissed off so I'm leaving them and going else where.
for those at carphone warehouse it should be possible to get a full refund and your contract dropped to a monthly sim only contract, they can't force you to take a alternative, it is the same reason O2 had to give the option of a full refund and potential cancellation because the phone has to be returned meaning you are not getting any goods so need a full refund for those goods, the problem with the likes of carphone warehouse is the contracts include the device charge in the service charge so you lose your monthly payments that should go towards the phone, I was slightly better off on O2 as the phones are a separate credit agreement so O2 is forced to cancel it and refund me all payments I've made on it, the problem being they are going to drag it out that long I will have made another payment they will have to refund me instead of just clearing the phone off now as it has been picked up by the courier for return.
magyosha said:
link cut short and not working
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Sorry. . now fixed
http://forum.xda-developers.com/showthread.php?t=3481067
Sent from my SM-N930F using Tapatalk
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
marvi0 said:
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
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makes me glad I am going to EE as all I got from O2 was a headache.
Belimawr said:
makes me glad I am going to EE as all I got from O2 was a headache.
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I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
marvi0 said:
I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
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both recalls O2 has refused to part with a penny or even offer help in a reasonable time frame, hell just to get through to the line they said I had to phone immediately I spent over an hour on hold, honestly their customer service throughout has been terrible and a total waste of space, achieving nothing other than alienating their customers.
I've had my Pixel since launch day (lucky me). Bought through Verizion... 128gig XL in black.
Just a word of caution for any out there that feel comforted in having insurance! I broke my Pixel digitizer/lcd (screen is not cracked, but digitizer under it is DEAD) on Friday of last week. I started a claim with Asurion on Saturday, and they said it's on backorder, and i can't choose a different phone or anything...
So I'm phone-less at the moment and in limbo waiting for Asirion! Anyone know of any other options I can pursue? I was in a chat with an Asurion rep and they said "the average wait time for backordered phones is 3-7 days" they added they would follow up every 48 hours... But go figure - no follow up yesterday...
I'm also wondering if that backorder estimate is for "ALL backordered phones" and doesnt relate directly to the Pixel? (The Pixel could be longer???)
Any other options/things I should do? Luckily I have a wifi tablet i've been limping along with...
That sucks, and from what you just explained your only other options are to get a loaner phone or something like that. the reason they can not replace your device with another device is because the device is unique being that it is googles first device and that you have the xl (the more expensive model), and the 128 gig (the most expensive model) if the device is back ordered than you really are unfortunately out of luck, they would not be able to offer you a lesser device and they can not offer you anything better or comparable, because nothing exists.
my recommendation for you my good sir would be to take advantage of Google finally opening a sales portal that has a dedicated customer service staff. the customer support for the pixel and other google products is awesome. i could tell when i contacted them that they are trying to be on par with other major companies in regards to accountability and customer service standards. i would call them up and complain like crazy. tell them you bought the most expensive phone they sell, bought all the ancillary products that were sold such as insurance to protect your expensive investment and now you are out of a phone. tell them you don't mind waiting but can not do so without a phone, you need your phone for work and life. From here just tell them you will not require a full refund if they in turn send you a nexus 6, tell them it can be refurbished and you will send it back to them once your device is replaced. They will have to bend, they have no other option, its google who has massively underestimated the supply and demand of this device, they are the reason that all companies with access to selling these devices do not have them stocked.
Following up - I think I have very good and exciting news to share. There's a 1:1 support I filled out online, and they literally called me within like 2 seconds of hitting submit and i was connected to someone.
They directed me to www.ubreakifix.com/google -- as their official partner. I called the location closest to me (like a 20 min drive from my work) and they said they can likely replace it in 45 minutes on lunch!
If all goes smoothly, like i expect (they were very nice to talk to) - I'll report back and will likely end up dropping insurance. This should only cost $149 ($50 cheaper than insurance deductable) - and I'm throwing money away monthly for insurance!
Game = changed if all goes smoothly on lunch today!
stanleybb50 said:
Following up - I think I have very good and exciting news to share. There's a 1:1 support I filled out online, and they literally called me within like 2 seconds of hitting submit and i was connected to someone.
They directed me to www.ubreakifix.com/google -- as their official partner. I called the location closest to me (like a 20 min drive from my work) and they said they can likely replace it in 45 minutes on lunch!
If all goes smoothly, like i expect (they were very nice to talk to) - I'll report back and will likely end up dropping insurance. This should only cost $149 ($50 cheaper than insurance deductable) - and I'm throwing money away monthly for insurance!
Game = changed if all goes smoothly on lunch today!
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let us know how it goes!
alobear said:
let us know how it goes!
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FIXED!!!!!!!!!!!!!!! Took about an hour and cost around $160. ($40 cheaper than insurance!)
Definitely dropping insurance today.
I asked about Galaxy phones (my wife has an s7) and he mentioned that they are much more expensive to fix screens... (Just FYI). But they do repair any phone. I think the good prices on Google products have to do with the relationship/partner agreement they have with Google.
Very cool and two thumbs way up to both Google support, and www.ubreakifix.com!
I'll add that i literally can't tell the phone was taken apart. Very solid work. No marks or any indications of any sort.
Just fantastic. Very excited! I thought i was going to be without a phone for a long time there... lol. Was starting to look into other options like buying a cheap used phone and sellling it when i finally got another pixel.
Dropping insurance and canceling that claim I started with Asurion!
sweet that's nice to know. I have one close to home and when I went to get my s7 edge fixed it was pricey around 3-400 dollars. but it's nice to know if anything happens to my screen I can get it replaced.
I have dealt with them before and getting stuff replaced doesn't void the warranty. I personally will keep insurance until more parts are available. They couldn't fix my water damage pixel xl (i got it working myself)
alobear said:
sweet that's nice to know. I have one close to home and when I went to get my s7 edge fixed it was pricey around 3-400 dollars. but it's nice to know if anything happens to my screen I can get it replaced.
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That sounds like the price he mentioned for Galaxy's. I assume the edge screens are the big cost there... My wife has a standard s7 - i should ask approx what that would be.
chapelfreak said:
I have dealt with them before and getting stuff replaced doesn't void the warranty. I personally will keep insurance until more parts are available. They couldn't fix my water damage pixel xl (i got it working myself)
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Good to know. Very good to know. Maybe I'll add the insurance back on... lol
Don't drop insurance... Because although they can fix phones... They can't make them appear out of thin air if yours is stolen or lost... Just use them if it's physical damage... But I'd have the insurance for when/if the worst happens.... Just my .02¢
I don't know if it has changed, but I use to use asurion exclusively for all my devices, and I stopped using them when I found out all of their replacement devices are actually refurbished devices. Just pointing it out because if this is still the way they operate, it would explain why the device is on back order.
I cancelled asurion and went with SquareTrade. They have a solid repair program and it is $4/month over 3 years.
spectrematrix said:
I cancelled asurion and went with SquareTrade. They have a solid repair program and it is $4/month over 3 years.
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Very interesting... I'm liking what I'm seeing on their website. I always get a new phone every year, so I would just buy their yearly plan. Doesn't help with stolen? Or does it?
nique0201 said:
Don't drop insurance... Because although they can fix phones... They can't make them appear out of thin air if yours is stolen or lost... Just use them if it's physical damage... But I'd have the insurance for when/if the worst happens.... Just my .02¢
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Good points. Worth noting that I ended up NOT dropping Asurion. But the SquareTrade idea is intriguing.
Does not..
I didnt think the insurance was optional if bought thru verizon? It was just added to my acct, nobody asked me if i wanted it or not. Not that i mind, i have used it twice before on diff devices and had a replacement within two days (not the xl obviously).
Sent from my Pixel XL using Tapatalk
spectrematrix said:
I cancelled asurion and went with SquareTrade. They have a solid repair program and it is $4/month over 3 years.
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How do you score $4/mo?
Sent from my Pixel XL using Tapatalk
MeetFace said:
How do you score $4/mo?
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Called in and asked what deals they had.
uBreakIFix is legitness. Took my wife's Pixel from first pic to second. Someone else picked it up for me, I'll see what that is on the bottom tomorrow. I'm going it's the light...