Develop Bugs

Help! Bell is trying to take my GNex pre-order away!

I posted the thread about Bell and Virgin taking pre-orders the other day and I'm the one that is supposed to receive the phone for $235. But Bell called me 36 hours after the deal had been made to try and tell me they couldn't do it.
I've spoken with a few reps and 2 supervisors and now I'm waiting for a manager call back.
A little background:
I called early, was offered a data discount of $415. The rep checked and double checked just to be sure and the order was put through.
Then later on in the day, the option to get the phone off contract had disappeared along with the option to get it on a 1 or 2 year term. So I entered into a chat with a live online rep, and he also double checked and reassured me I was eligible for the discount and able to get the phone. All systems go.
Now yesterday, after work they called me. Telling me they couldn't authorize it. So now, like I said, I'm waiting for a call from a manager.
My main argument is that they entered into a verbal contract with me. I understand their employees made a mistake, but that isn't my fault. I was just there to capitalize. Help me!

Verbal contracts are as binding as written, only harder to prove, if you have a logg over your online chat, copy it and keep it!
Sent from my X10i using xda premium

Tjotte said:
Verbal contracts are as binding as written, only harder to prove, if you have a logg over your online chat, copy it and keep it!
Sent from my X10i using xda premium
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Click to collapse
I decided not to save the online chat I really really should of. But I have another one stating my ability to get the phone on no contract on the day of release.

Did you not receive confirmation of the pre-order? Surely they have to honour it, after checking three times and saying it was OK?

Neville.Holland said:
Did you not receive confirmation of the pre-order? Surely they have to honour it, after checking three times and saying it was OK?
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I would hope so. But no, I didn't receive an email or anything because the phone was set to go on my bill. But as I stated, there are several notes on my account confirming that I was to get the phone for the discounted price.

This doesn't really surprise me. I've heard people say a lot of bad things about Rogers, but I'm starting to reconsider switching to Bell for the Nexus. As I mentioned in your other thread on Monday, they actually refused to sign me up as a new Bell customer... and now you're having these problems... maybe I should just wait for Rogers to get the Nexus in January...

I just called a Bell store yesterday and asked if I could reserve a handset. They said that wasn't a problem and they just require my name and number. I told them clearly i was going to buy if off of contract and he said that is fine. I proceeded to ask him how many devices I can buy and he said they do not have a per client cap on device sales.
Needless to say I will be at the bell store at 10am on the 8th and buying a few Galaxy Nexuseseses =)

Goat_For_Sale said:
Needless to say I will be at the bell store at 10am on the 8th and buying a few Galaxy Nexuseseses =)
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and selling it to people in the US for a since profit

Goat_For_Sale said:
I just called a Bell store yesterday and asked if I could reserve a handset. They said that wasn't a problem and they just require my name and number. I told them clearly i was going to buy if off of contract and he said that is fine. I proceeded to ask him how many devices I can buy and he said they do not have a per client cap on device sales.
Needless to say I will be at the bell store at 10am on the 8th and buying a few Galaxy Nexuseseses =)
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Click to collapse
Thats all lovely, I just really want them to honor the price they offered. Fingers are crossed.

Tjotte said:
Verbal contracts are as binding as written, only harder to prove, if you have a logg over your online chat, copy it and keep it!
Sent from my X10i using xda premium
Click to expand...
Click to collapse
That is a massive misconception. Verbal contracts are *NOT* binding in the same way that written contracts are. Don't believe everything you hear on television.
Secondly, verbal contracts, irrelevant of their legality, can be broken very easily, when it comes to commerce. If the party providing the service (Bell, in this case) decides they don't want to provide the service for the price agreed upon, they can cancel the entire contract. What this means is you would have the right to cancel the transaction (assuming the price has actually changed from the time you agreed upon it) and walk away without penalty.
Now, do you have no assurance at all, in writing, that you were purchasing the phone for that price? Don't you have a pay stub, credit card transaction, or anything? They can't "force" you to buy the phone for the full price if you agreed upon a lower price. Legally, they *do* have to give you the option of cancelling the transaction (once again, if the final price was different from the agreed-upon price).
Now, on to the "verbal contract" misconception. There are 3 parts of a contract, both verbal and written (let's see if I remember their names). Offer, Acceptance, and Consideration.
Offer: Someone offers something. In this case, Bell offers you service for a certain price.
Acceptance: The offer is accepted. In this case, you accepted the offer by agreeing to purchase the item.
Consideration: Something must be exchanged. In this case, it was most likely a charge placed on your credit card. Usually it's a downpayment of some kind, or sometimes just a promise/contract that it'll be paid.
Sounds like only 2 of those have been met...which makes this *not* a verbal contract. Even if the third had been, when the contract terms change (the price), the accepting party has the right to opt out.

hotleadsingerguy said:
That is a massive misconception. Verbal contracts are *NOT* binding in the same way that written contracts are. Don't believe everything you hear on television.
Secondly, verbal contracts, irrelevant of their legality, can be broken very easily, when it comes to commerce. If the party providing the service (Bell, in this case) decides they don't want to provide the service for the price agreed upon, they can cancel the entire contract. What this means is you would have the right to cancel the transaction (assuming the price has actually changed from the time you agreed upon it) and walk away without penalty.
Now, do you have no assurance at all, in writing, that you were purchasing the phone for that price? Don't you have a pay stub, credit card transaction, or anything? They can't "force" you to buy the phone for the full price if you agreed upon a lower price. Legally, they *do* have to give you the option of cancelling the transaction (once again, if the final price was different from the agreed-upon price).
Now, on to the "verbal contract" misconception. There are 3 parts of a contract, both verbal and written (let's see if I remember their names). Offer, Acceptance, and Consideration.
Offer: Someone offers something. In this case, Bell offers you service for a certain price.
Acceptance: The offer is accepted. In this case, you accepted the offer by agreeing to purchase the item.
Consideration: Something must be exchanged. In this case, it was most likely a charge placed on your credit card. Usually it's a downpayment of some kind, or sometimes just a promise/contract that it'll be paid.
Sounds like only 2 of those have been met...which makes this *not* a verbal contract. Even if the third had been, when the contract terms change (the price), the accepting party has the right to opt out.
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Unfortunately, you're most likely correct. I just have to bank on the good will of the manager I'm going to talk to. I will report back once I've spoken with them.

HideYoKids said:
Unfortunately, you're most likely correct. I just have to bank on the good will of the manager I'm going to talk to. I will report back once I've spoken with them.
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lol not to be self-indulgent, but I'm not just *most likely* correct

Unfortunately, all they were willing to give me was $100 bill credit and 2 free months of my voice plan, for a total of $150. Instead of the $415 I was originally offered.

My AT&T Rant Another good reason to stay away from contracts.

Well I will shorten the story as to get to the point. When we were moving to a new house we wanted to transfer out AT&T service to the new address. During the conversation they tried to get us to add wireless. I was not that interested but the lady came up with about 625.00 worth of discounts including a 400.00 visa card. So we took the plunge and got a couple of Galaxy notes.
Then AT&T failed to show up for two appointments for the installation and caused me to miss 3 days of work. I decided to go with the local cable company instead and they were there the next day. So due to this our deal for the 625..00 discounts were no longer valid. So I knew we were going to have to return the phones (AT&T 30 days). So I ported my number back and only had 9 days of use, my wife canceled hers the day we returned them she had 16 days of use.
So I talked to AT&T and they said wait for the updated bill. Well the next bill came and it was not corrected and they still were charging us, plus one 325 ETF. So I contacted them and went to the store and made notes for them to correct my bill so I could pay it. I keep getting bills and messages stating past due and they are terminating service. More calls and they said they were assigning this to an investigation department and it should be cleared up in 7 days. Not so and I received a new bill today for almost 900..00. I was clearly furious and set my recorder to record the call.
On the phone and transferred one time I get to an agent. I made her aware of taping the conversation and that it would be used in court if necessary. I also warned that if my account was turned over to a collection agency they would be sued by my lawyer. After explanation I stated again I wanted my final bill so I could pay it and this was going to be my last time to call and ask.
She then had to talk to an ICU group and within 30 min I was told my account was settled with a 0.00 balance. I said you mean I don't owe anything? she said yes your balance is zero. She said sorry for all the trouble.
Bottom line while I'm happy of the outcome it just shows that these contracts are a nightmare to get out of at least mine was.
I hope others can relate to my experience.

Glad you got it figured out. I think it shows that they don't always intend to be as evil as it seems, it more than likely is a result of the left hand not talking to the right (or in the case of such a large company, none of the fingers talking to each other). It doesn't excuse their crazy conduct, but it helps make sense of it all.

Sent From My Sprint Galaxy Nexus via XDA Premium

T-Mobile IMEI Check WebService

Hi
I wanted to share a recent story with all of you, what happened with my experience. 4 months ago, I purchased an S3 from someone off of CL. I am extremely careful with purchasing mobiles from there, due to the possibility of getting screwed out of hard earned money that only benefits the person screwing you. Before I purchased the mobile, I did an IMEI validation through T-Mobile's web service, along with a couple more IMEI checks. T-Mobile's web service advised that the phone was not reported lost or stolen and that it was ready for activation. The other web services reported the same result, so based on what is supposed to be a reliable source of information, especially from the carrier itself, I bought the mobile.
GoSmart wouldn't add the phone to my plan because they said the phone had been blacklisted as lost and/or stolen. I told GSm that was impossible since the carrier who issues the device reported the phone clean. This started what turned out to be a 3 month battle between myself and T-Mobile. I phone them up, and after a bit of "we're checking, hang on" or "give me just a few minutes more as I am having to access another system", they informed me that indeed the phone had a lost/stolen insurance claim on it and that the IMEI was blocked. I escalated to a supervisor, only to be told the same information. I explained to them that had their web service been working at the time I used it, I would not have made the purchase. And for the next month, once per week, I continued discussing with customer service, along with checking their IMEI site showing that the phone was still reported clean. They advised me that Asurion claims and blocks do not show on the IMEI site, and I told her that the customer is in the dark about that, and there is no disclaimer on the site alerting anyone of this fact. I also wanted to verify #1 that I was not losing my mind, and #2 to make sure I was on solid enough ground to insist to be escalated to someone in TMo's IT department. I wanted someone to first explain to me why their web service was not accurate, and 2nd to make sure that someone who could make that change to their system got the ball rolling on fixing their web service so that some other unfortunate soul would have to go through what I'd been through so far.
Enter Alisha, systems analyst from TMo IT. Out of anyone who I have ever talked with in any customer service arena, she was by far the best, sympathetic, and understanding person I've ever had the pleasure of dealing with. Ever. I told her I was a system analyst, I know what they go through when it comes to issues like this and that it needed to be resolved. She then did what no one in customer service offered to do for me, and that was to check both systems to see if I was telling the truth. And sure enough, she discovered that they did in fact have an issue. Even after this discovery, she said that due to the phone being blocked by Asurion that she was powerless to do anything. I told her that the hope of the phone being unblocked was well in the past now, by goal was to get them to fix the problem that forced me down this road in the first place.
The end is near I promise. I still think I was wronged on the business side of the equation, so I went to the BBB and filed a complaint. The following Friday, I receive a call from TMo Customer Service, and after an hour on the phone the gentleman told me that due to the way the claim was filed, that he would open a ticket to send to the team that would be able to unlock the phone and that it would be unlocked by that coming Monday. I was elated. Monday comes, and the phone is still locked. I call customer service again, only to be told "the gentleman who told you that did not have the authority to do so, and did not have the means to make a promise like that due to the phone being insurance blocked." I went off, stating that their company's inability to effectively train their employees, especially those who handle escalated issues was not my concern. She apologize profusely. I went back to the BBB and updated my ticket, stating that the company made an obligation to me, they didn't follow through and to contact the business again. 2 days later, an email arrives from TMo stating the obvious "Mr Harrison should not have purchased a phone from an unauthorized source, yadda, yadda", followed by "due to the nature of the circumstances, we are willing to make a 1 time exception for him and have unblocked the IMEI number." My phone was unblocked and remains unblocked today.
I wanted to share my story with all of you because the bottom line is that until you pick up that phone and talk to someone voice to voice at TMo, do not use the IMEI site as your only source of verification. I thought I was safe by using not only their site, but 2 others, and a call to the police to see if the phone was stolen, but I wasn't safe. Use the site as a preliminary determining factor, but then pick up the phone and talk to their customer service directly to make sure the site is telling you right. And when they tell you it is, then double-check to make sure the phone does not have an insurance IMEI block on it.
Thanks!

I don't think you understand that yes the phone was fine before you bought it but afterwards the person who sold it to you reported it stolen, and probably got another one after paying a deductible while still making money off of the one sold to you. You keep repeating about before you bought it, but you failed to realize its a common scam on CL and you should really be careful next time. You're lucky T-Mobile hooked you up though.
Sent from my SGH-T999 using xda premium

Though there may have been a breakdown in the systems being able to communicate, it still doesn't change the fact that the phone you bought was stolen. You can argue specifics about who told you what and when, but in the end it doesn't change the fact that the device is stolen property.
I'm not saying you shouldn't be upset about getting scammed, but you sound like you are trying to vent all your anger in T-Mobile's direction, when it is not their fault that someone stole a device from them and used it to scam you. It's the criminal who stole the phone and then stole your money that you should be most angry with.
Sure, you didn't know that you weren't getting info from all the sources you should have, probably would've been the same for me and everyone else, but it's not really anyone's fault. They have been updating the way blacklists work for some time now, and while it's getting better, we can't expect instant perfection.
I am glad you shared that T-Mobile doesn't currently have their blacklist synced to Asurions btw, that is very good to know. I just think your anger is a little misplaced is all. From what I've read T-Mobile has been one of the more proactive in sharing blacklist info. Currently they share theirs with AT&T, possibly others.
As I understand it though, in a few months this should all become a bit of a non issue. I've been told that they will be implementing a nationwide blacklist, that all carriers and insurance companies will use, so there will only be one to worry about, and when a device is added to the list, it is instantly blocked everywhere in the US (and maybe Canada).
Sorry to hear about your misfortune, but I consider you extremely lucky to have got them to unblock it. I seriously doubt that would've happened anywhere else. I'm happy for you that they did nonetheless.
Sent from my SGH-T999N using Tapatalk

@dudenphx
First off, allow me to commiserate with your travails. I really do feel bad for you. I am glad it has ended well in the end.
It is a great discovery you made that T-Mo IMEI Checker does not have Asurion Blocks. That alone in my mind gives you Kudos that you greatly deserve. I thank you for that.
So to the problem per se. I am afraid I agree with Doc. You did check on CL Scams. But that was probably was not sufficient. The modus operendi of CL Scam is to Report Stolen AFTER the Sale Not before .
If at all I am buying a phone on Craig's list, I'd first take the IMEI to Assurion and have them Change Ownership on their records for that IMEI. This is similar to Vehicle VIN Number registration to DMV. After that, I'd call the Carriers to do the same thing. Only after that has happened, that I will pay the seller the full amount. I am sure this is not a foolproof way, but at the least I can hang it on Assurion so they don't block the IMEI. If I know them any better, they will still wriggle out of that and block it. But may be I am the half empty kind.

Thanks
Perseus71,
Thanks for the kind words. It felt like Rudolph vs the Abominable Snow Monster, and that really sucked.
There has to be a solution that isn't 100% airtight (nothing is these days), but something that would be as low of a risk as possible. Have you called Asurion before and did the ownership change? What would they require for this to be done? I like buying stuff on CL, this was the first bad experience I had, but I would like to continue buying on CL. The risks are there, but isn't life full of risks anyway?
thanks!

Verizon Corp Stores VS Verizon District Manager VS Samsung

I want to clarify as a manager one time in a retail store I understand the stock issue and this brought me to why I went through the process I did and having documented and signed off from the correct people and dotted "I's" and crossed "T's". I knew exactly what I was getting into or so what should have happened. The other reason i'm making this a separate thread is to address how these issue the VERY poor communication that occurs between people and even with the correct chain of commands refusals and issues still arise and how this arises outside this recall. So without further ado ..
We are now without Cell Phones .. After going through the last couple days double and triple checking through chains and people and corporate offices. Verizon Screwed us over really bad yesterday which was the final nail being their customer.
We drove OVER a "HOUR" with "documented record and permission" from a district manager at Verizon corporate office to exchange our recalled our Samsung Note 7's. We were going to one of his stores, we get there they take our nail and we wait 45 minutes, after the wait they tell us they will NOT be able to exchange out Recalled phones cause they were not bought in that store. However according to the stores district manager (with documented proof) they were to suppose to allow it however the corporate store would not and refused to follow orders. I was pissed for driving OVER after calling BACK to corporate office and no way to get a hold of the district manager as he was in conferences, they had no way to enforce the letter I had but they would contact someone to further deal with it and it could take a few days. I at that point had, had enough with the issues we've had with Verizon and then to get screwed like this it was time to end my time with them. I told her, i'm closing all 6 lines and you can play games with other people. I then hung up.
We drove over a hour back and to our local store whom my friend is the store manager and he made calls as did the Samsung reps and I talked to some big big wigs, they wanted us to go back to that other store and meet with the district manager (would have been today), to exchange the note 7's and discuss what took place and how they can handle the situation, as things were badly mishandled. I explained I have a life and things and cant just jump and drive here and there at will especially when OTHERS screw up. I told them thank you for making a late attempt but if someone like myself who knows the system had this much of a issue I can only imagine how others who don't and that kinda service doesn't need rewarded. I made it clear the attitude between the employees and companies and HORRIBLE lack of communication was beyond unacceptable for me and my family to remain customers.
They were very apologetic but to me you need to be proactive about issues and not reactive and this situation was a very simple one and could have no only kept customers but also could have given them a atleast a great review on how they handed it. Instead they are losing 6 lines and how badly their communication/orders are.
few questions answered.
1. my area out in nowhere land isn't slated to get replacements note 7's till 9/29
2. the district manager of our store has notified locals we have permission (with documentation to go one of HIS another stores for replacements)
3. I also noticed they were selling Note 7s yesterday to anyone while there were a TON of people there for replacements and they had limited stock. Samsung Reps said (as t-mobile and at&t are doing they are suppose to be for exchanges first)
4. Ive been researching on who we will move to, ive been with at&t before and where we live has limited coverage with carriers, so thats the BIG factor. I am aware basically all carriers have issues with things and someone with at&t will go to verizon and someone with tmo will go to at&t so... its all a moving game. its what suites us best.

Matttrix said:
I want to clarify as a manager one time in a retail store I understand the stock issue and this brought me to why I went through the process I did and having documented and signed off from the correct people and dotted "I's" and crossed "T's". I knew exactly what I was getting into or so what should have happened. The other reason i'm making this a separate thread is to address how these issue the VERY poor communication that occurs between people and even with the correct chain of commands refusals and issues still arise and how this arises outside this recall. So without further ado ..
We are now without Cell Phones .. After going through the last couple days double and triple checking through chains and people and corporate offices. Verizon Screwed us over really bad yesterday which was the final nail being their customer.
We drove OVER a "HOUR" with "documented record and permission" from a district manager at Verizon corporate office to exchange our recalled our Samsung Note 7's. We were going to one of his stores, we get there they take our nail and we wait 45 minutes, after the wait they tell us they will NOT be able to exchange out Recalled phones cause they were not bought in that store. However according to the stores district manager (with documented proof) they were to suppose to allow it however the corporate store would not and refused to follow orders. I was pissed for driving OVER after calling BACK to corporate office and no way to get a hold of the district manager as he was in conferences, they had no way to enforce the letter I had but they would contact someone to further deal with it and it could take a few days. I at that point had, had enough with the issues we've had with Verizon and then to get screwed like this it was time to end my time with them. I told her, i'm closing all 6 lines and you can play games with other people. I then hung up.
We drove over a hour back and to our local store whom my friend is the store manager and he made calls as did the Samsung reps and I talked to some big big wigs, they wanted us to go back to that other store and meet with the district manager (would have been today), to exchange the note 7's and discuss what took place and how they can handle the situation, as things were badly mishandled. I explained I have a life and things and cant just jump and drive here and there at will especially when OTHERS screw up. I told them thank you for making a late attempt but if someone like myself who knows the system had this much of a issue I can only imagine how others who don't and that kinda service doesn't need rewarded. I made it clear the attitude between the employees and companies and HORRIBLE lack of communication was beyond unacceptable for me and my family to remain customers.
They were very apologetic but to me you need to be proactive about issues and not reactive and this situation was a very simple one and could have no only kept customers but also could have given them a atleast a great review on how they handed it. Instead they are losing 6 lines and how badly their communication/orders are.
few questions answered.
1. my area out in nowhere land isn't slated to get replacements note 7's till 9/29
2. the district manager of our store has notified locals we have permission (with documentation to go one of HIS another stores for replacements)
3. I also noticed they were selling Note 7s yesterday to anyone while there were a TON of people there for replacements and they had limited stock. Samsung Reps said (as t-mobile and at&t are doing they are suppose to be for exchanges first)
4. Ive been researching on who we will move to, ive been with at&t before and where we live has limited coverage with carriers, so thats the BIG factor. I am aware basically all carriers have issues with things and someone with at&t will go to verizon and someone with tmo will go to at&t so... its all a moving game. its what suites us best.
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Click to collapse
I exchanged my defective Note 7 for a new one at a DIFFERENT store from where I originally purchased the defective one with no questions asked. I would be furious if I were you, and totally agree with your actions.

mysmartone said:
I exchanged my defective Note 7 for a new one at a DIFFERENT store from where I originally purchased the defective one with no questions asked. I would be furious if I were you, and totally agree with your actions.
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Click to collapse
depends if you originally bought it at a corporate verizon store vs authorized/premium retailer store. I ran into this issue and learned they are on completely different systems and its just best to stick with Verizon Corporate stores if possible. So i returned my S7 at the premium retailer and went to the corporate store for the Note 7.
Also to the OP, verizon can set up a return box that you can ship and then they can ship you the Note 7. The only issue is you will be phoneless unless you have a backup phone you can use while waiting. That is also one option i learned they can do for you.

chillsen said:
depends if you originally bought it at a corporate verizon store vs authorized/premium retailer store. I ran into this issue and learned they are on completely different systems and its just best to stick with Verizon Corporate stores if possible. So i returned my S7 at the premium retailer and went to the corporate store for the Note 7.
Also to the OP, verizon can set up a return box that you can ship and then they can ship you the Note 7. The only issue is you will be phoneless unless you have a backup phone you can use while waiting. That is also one option i learned they can do for you.
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Click to collapse
Unfortunately, UPS and FedEx are refusing to handle the recalled phones, so the only option is to return them to corporate stores. Samsung reps are actually picking them up at the stores to return them to a location where they can be processed.

Dodge DeBoulet said:
Unfortunately, UPS and FedEx are refusing to handle the recalled phones, so the only option is to return them to corporate stores. Samsung reps are actually picking them up at the stores to return them to a location where they can be processed.
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UPS has posted this statement.. (effectively ground shipping only and likely will need specific shipping materials to go)
https://www.ups.com/content/us/en/about/news/service_updates/20160915_samsung.html

dottat said:
UPS has posted this statement.. (effectively ground shipping only and likely will need specific shipping materials to go)
https://www.ups.com/content/us/en/about/news/service_updates/20160915_samsung.html
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Thanks for posting that. It will certainly be useful for those who purchased their phones directly from Samsung. I don't believe Verizon customers will benefit from UPS's flexibility, though.
My comments were based on multiple news reports of FedEx and UPS outright refusing to handle the return shipping of recalled phone. Guess that wasn't quite the truth ...

chillsen said:
depends if you originally bought it at a corporate verizon store vs authorized/premium retailer store. I ran into this issue and learned they are on completely different systems and its just best to stick with Verizon Corporate stores if possible. So i returned my S7 at the premium retailer and went to the corporate store for the Note 7.
Also to the OP, verizon can set up a return box that you can ship and then they can ship you the Note 7. The only issue is you will be phoneless unless you have a backup phone you can use while waiting. That is also one option i learned they can do for you.
Click to expand...
Click to collapse
Completely true, reps in the store simply cant do an exchange in the system. Its as if you bought something from walmart and tried to return it at target. Imo authorized retailers are the worst! They can set their own prices and promotions and when I worked in the store I could literally tell that one close to me was selling returned phones because the esn had been active on many accounts. Essentially the district manager would be agreeing to giving you a new phone cause in no way shape or form could it be an exchange in the system.

mickeyleah said:
Completely true, reps in the store simply cant do an exchange in the system. Its as if you bought something from walmart and tried to return it at target. Imo authorized retailers are the worst! They can set their own prices and promotions and when I worked in the store I could literally tell that one close to me was selling returned phones because the esn had been active on many accounts. Essentially the district manager would be agreeing to giving you a new phone cause in no way shape or form could it be an exchange in the system.
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I think the truth is just more likely an evolving story here. Hopefully this all gets sorted soon for everyone's benefit.

dottat said:
I think the truth is just more likely an evolving story here. Hopefully this all gets sorted soon for everyone's benefit.
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I got a update...
The district manager came to personally meet with me and we had a hour meeting and we joined by the general manager of the corporate store. The store manager apologized for his and his employees mistake, the district manager explained there was poor communication on their part, this should have been handled much better. However due to supply issue they are unable to give me new phones till October 5th. They have paid my current bill and 25% of each phones costs when I get them. As I agreed to remain a customer and sign a new phone agreement. I also got everything in writing again. If anything under the current deal is unable to be met i can withdraw without penalty etc and their payment on my bill will not be charged back to me.
After what I went through im going cover extra extra everything. I don't trust anything. Ill keep you all informed about it.

I can't believe the amount of time spent by so many people on so many levels for a couple phones.... I get the principle aspect of it.... but these are cell phones. Unnecessary. A luxury. I simply don't understand going to such great lengths over such a minor thing. Life is so large, what in the world will you do when something actually important doesn't go as planned?
Sent from my SM-N930V using Tapatalk

neyenlives said:
I can't believe the amount of time spent by so many people on so many levels for a couple phones.... I get the principle aspect of it.... but these are cell phones. Unnecessary. A luxury. I simply don't understand going to such great lengths over such a minor thing. Life is so large, what in the world will you do when something actually important doesn't go as planned?
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Click to collapse
Carrington Event

Updated
I got called this morning and got told the Blue Coral are behind on stock and I could get another color tomorrow. I am disappointed but at this point another few days I'll live.
What this whole subject has been about to me is the communication issues, promises, documented orders by region people, stores not following orders, the list goes on and on. I did put myself in hell but at the same time. I made them deal with their failures and address their issues. Sitting there hearing them admit they ****ed up and offering to pay my bill and discount my new phones was a "start".. But I still think about the countless others who go through such bull**** while these companies walk on us. Hopefully my situation will get others to step up to make companies do what they say and offer.

How Samsung are treating UK customers

Just received this. The must really appreciate us here as they will give us our money back and even collect the device.
We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.
Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.
We will arrange for a courier to pick up the device from you between the time of 1pm - 6pm on Wednesday 19th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.

Just got the same email and this paragraph makes me angry.........
"Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it"
There is no "token of appreciation" here at all samsung!!! You are offering me nothing at all and that's just not on I'm afraid.

O2 are the same but worse, they have collected my not told me to contact them at least 24 hours after the call to talk an upgrade or cancellation I contacted them today nearly 48 hours after that call and basically got told they would refuse to do anything for 3-5 days until they actually had received and checked the device. they also offered no help with lost money for things like screen protectors and other accessories so needless to say I will never be using them again. they didn't even offer a token gesture discount on an alternative device.
so I've said they can go fornicate a rusty pole and and took up the 20% monthly discount my works offers on EE to get the Pixel XL.

Similarly composed letter in Estonia too.
Returned everything and disappointed. Will think not twice, but five times before buying Samsung products in future.
Makes me wonder what are they smoking to believe that europeans are happy to be treated worse than rest of the world.

I was just pushed a message which directed me to call Samsung on the 0330 number. Called them. Lines are closed even though it says open to 6pm saturday. Used the number ending in 1000, guy on the end said to power down phone and I will get a call back from them. I asked if they had thought this through. How do i get a call back without a phone to use. I need the money to buy a phone but cant get the refund until a long time after I have sent this one back.

This is going from bad to worse isn't it.
I was disappointed with Samsung about the faulty Note 7s, but I was not angry with them since they made some design or manufacturing mistakes which to an extent you could argue were out of their control. Or at the very least, which were not forseen.
But as they continue to mismanage this situation in this cack-handed way, I am most certainly starting to get angry. As stated in the thread earlier, people need time to plan for swapping their phones out. These are not toys, for which there is mild or no inconvenience if you are without it for a few days. These are serious pieces of equipment people rely upon in their daily lives.
I won't be returning mine any time soon.

I'm angry that they offered the s7e at full price. Not even a discount for our troubles. To add insult you can get the s7e cheaper elsewhere too

Most odd. In this European country the Note 7 cost 880.00€. The S7 edge cost 100.00€ LESS so hardly a fair exchange! Obvious thing to do is accept the cash back offer. Like you guys and gals I am also out of pocket big time on original Samsung accessories. Samsung in Europe have not made this an acceptable return have they. End of the day we, the consumer, have lost out on this as well as Samsung Korea.
One thing for sure, don't let the politics of the situation get in the way. Return your Note 7. Left a bitter taste in my mouth.
Ryland

its all in stages, just wait.
it was recall with refund or exchange only.
then exchange + $50 voucher
then exchange + 250 visa credit card,
and now exchange + $350 visa card, getting really hard to say no...

Mentioned the same in the other thread about UK recall.
I've tweeted them asking why it's different to the US recall.

I would be very interested to know how any complaints from guys here develop. People need to phone them and complain, get angry, threaten them by informing them you will go to every tech website and report this pathetic customer service attitude to them.
I am sick of Samsung treating the UK and Europe like we are not as important as the rest of the world. We pay more for the phone, we get less special offers, we haven't got Samsung Pay here yet, we didn't get the Note 5 and now we don't get any compensation. Just a lame email that makes it seems they are doing us a huge favour by giving us a refund! The least they could do is give us a hefty discount on the S7 Edge.
It makes me sick in the stomach.
.

so annoying .. carphone whorehouse want me to take my N7 back and have the £99 deposit back.
as far as there concerned the extra I've already been charged on my tariff doe not come into it.
so they want me to downgrade to a S7.. i had a N5 before all this which i now wish i had kept !
if i had wanted a S7 i would of bought one !!
so now its all lose lose ..

See how easy it is to complain about compensation
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/showthread.php?t=3481067
Thanks in advance.
.

apprentice said:
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/note...plain-t3481067
Thanks in advance.
.
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link cut short and not working

yep how this recall has been handled in the UK is a massive joke, I've already told O2 where they can go since they refuse to release my account or let me upgrade for best part of a week, basically wanting to leave me without a phone. I realise the problem has likely happened the same with all suppliers in the UK, but I'm pissed off so I'm leaving them and going else where.
for those at carphone warehouse it should be possible to get a full refund and your contract dropped to a monthly sim only contract, they can't force you to take a alternative, it is the same reason O2 had to give the option of a full refund and potential cancellation because the phone has to be returned meaning you are not getting any goods so need a full refund for those goods, the problem with the likes of carphone warehouse is the contracts include the device charge in the service charge so you lose your monthly payments that should go towards the phone, I was slightly better off on O2 as the phones are a separate credit agreement so O2 is forced to cancel it and refund me all payments I've made on it, the problem being they are going to drag it out that long I will have made another payment they will have to refund me instead of just clearing the phone off now as it has been picked up by the courier for return.

magyosha said:
link cut short and not working
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Sorry. . now fixed
http://forum.xda-developers.com/showthread.php?t=3481067
Sent from my SM-N930F using Tapatalk

I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.

marvi0 said:
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
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makes me glad I am going to EE as all I got from O2 was a headache.

Belimawr said:
makes me glad I am going to EE as all I got from O2 was a headache.
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I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.

marvi0 said:
I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
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both recalls O2 has refused to part with a penny or even offer help in a reasonable time frame, hell just to get through to the line they said I had to phone immediately I spent over an hour on hold, honestly their customer service throughout has been terrible and a total waste of space, achieving nothing other than alienating their customers.