HELP! - Note 4 acting up - Sprint Galaxy Note 4 Q&A, Help & Troubleshooting

Yesterday my Note 4 stated acting up...
The 1st 1/2 of the day it worked just fine. After lunch time, I noticed my phone was starting to lag with pretty much everything I tried to do. Throughout the day, the lagging got worse and then my phone started to freeze up (to the point I would have to pull my battery).
Last night I completely wiped my phone and re-wiped the cache and started over from scratch. I only loaded up about 1/2 of what was on my phone prior. Today the phone is still lagging bad and freezing. Now it is also re-booting on its own.
Now it just rebooted, but booted into recovery mode 2 times. I had to pull the battery a few times to get it to re-boot correctly.
I have not installed anything new or updated anything recently.
Any ideas????

How's your battery life?
Mine is doing the same thing. I just got it back from taking it in. I need to buy a new battery. Maybe that might help.
Sent from my SM-N910P using Tapatalk

I just thought about that. Battery is only about 6-9 months old though. Might try one just to see.

AzWizzard said:
I just thought about that. Battery is only about 6-9 months old though. Might try one just to see.
Click to expand...
Click to collapse
Just got one. Mine is back to normal.
Sent from my SM-N910P using Tapatalk

ssuraj83 said:
Just got one. Mine is back to normal.
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
I'll get a new battery tomorrow and see if it helps.

ssuraj83 said:
Just got one. Mine is back to normal.
Sent from my SM-N910P using Tapatalk
Click to expand...
Click to collapse
Just wondering where you got a new battery? The Sprint stores here in Minneapolis don't have any. I did get a Samsung battery set off of Sprint.com. It's on clearance for $24.99. You get the battery, an external charger (you have to use your own charger) and a case to hold the battery. Free shipping, too.

I got mine from batteries plus. So far it's running great with its first charge.
Sent from my SM-N910P using Tapatalk

Related

Sleep of death?

Anyone having issues with the phone going to sleep and not waking up? Happened last night and I had to remove the battery
Sent from my Galaxy Nexus using Tapatalk
I've had this twice now. Both times after using Spotify, probably purely coincidence though. Battery pull and everything is OK.
Evostance said:
Anyone having issues with the phone going to sleep and not waking up? Happened last night and I had to remove the battery
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Most likely something that you have installed on your phone isnt liking ICS. Hard to narrow down if you have alot of apps installed.
I have had mine for 6 days now and not had a single Sleep of Death and I havent seen too many comments about it so I dont think its a problem with ICS directly.
Mark.
mskip said:
Most likely something that you have installed on your phone isnt liking ICS. Hard to narrow down if you have alot of apps installed.
I have had mine for 6 days now and not had a single Sleep of Death and I havent seen too many comments about it so I dont think its a problem with ICS directly.
Mark.
Click to expand...
Click to collapse
Good point.
Wonder what app it is
Happened to me too! My phone was ultra hot too! I had charged it over night with my computer. can anyone who had this issue confirm it was through computer charging?
Sent from my Galaxy Nexus using xda premium
SweetPAIN225 said:
Happened to me too! My phone was ultra hot too! I had charged it over night with my computer. can anyone who had this issue confirm it was through computer charging?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Nah was via wall power.
Wonder if its SetCPU stalling my phone as ive got it to drop the CPU speed right down when screen is off
Thanks! I made a wrong assumption!
Sent from my Galaxy Nexus using xda premium
Evostance said:
Nah was via wall power.
Wonder if its SetCPU stalling my phone as ive got it to drop the CPU speed right down when screen is off
Click to expand...
Click to collapse
Jeez man you think you might wanna test that out before you post that there's an issue with your phone?
Sent from my Nexus S using XDA App
matt2053 said:
Jeez man you think you might wanna test that out before you post that there's an issue with your phone?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Exactly, it is way way too likely that turning your CPU down will result in 'Sleep of death'
matt2053 said:
Jeez man you think you might wanna test that out before you post that there's an issue with your phone?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Well its still worth noting. SetCPU never did this on my DHD
I had exactly the same thing last night, I even made my own thread
http://forum.xda-developers.com/showthread.php?t=1360847&page=2
I even wrote a simple app for logging the battery temperature and time, so I'll leave it on next night and I'll see what happens. Because I'm pretty sure my phone switched off due to overheating, as it was really,really hot in the morning, after I switched it on the battery was at 46C.
I'm afraid I can confirm that I have experienced the same "sleep of death" problem twice now. I can't remember what I was doing the first time, but the second time I was only browsing and I know I didn't have any apps installed because I had previously reset my phone. I've only had the phone for two days now and if it does it again I might have to send it back.
I expected a glitch or two, but with the volume bug and other annoying things like the lack of flash and poor camera quality, I'm beginning to regret my purchase. Although I love the ice cream sandwich experience, I'm now thinking of getting the Galaxy Note instead, and waiting for ICS to arrive on that next year. At least then I will be able to watch iPlayer in the meantime.
Mines done it about 4 times. Pre installed Movie maker seems to induce it.
Rawkode said:
I've had this twice now. Both times after using Spotify, probably purely coincidence though. Battery pull and everything is OK.
Click to expand...
Click to collapse
Had a sleep of death for the first time yesterday - the only "different" thing I did during the day was use spotify so there maybe something in that!
Same again last night, woke up this morning and phone was on but wouldn't wake. Notification light was on solid. Was plugged in at wall all night, didn't seem too warm when I held it.
Time to start debugging I guess
I've had this issue twice too.
I do not have spotify installed, and the phone was NOT hot at all. Not even warm!
I was just in gmail, sent a mail, then pressed the home button, and black.... gone.
Had to pull battery.
Thinking of having phone replaced by Handtec. I know this is probably a software glitch, but the volume bug, and the fact my unit was one that handtec had "tested" etc, I might just ask for a brand new one from the new flashed batch due next week.
Wtf! Just how wide spread is this??? Seems like too many people are having this issue.
Phone hasn't even arrived yet and I'm already starting to question my purchase.
1 more bug and im cancelling my order !
Well, it's the first device with ICS so I expect there will be a few bugs in the future which will need to be fixed. That's the reason why I'll go for the Nexus ... it's a nice piece of hardware but even more important is that it will be the device which gets the fixes first.
Did anyone check to see if you've had an OTA for the volume ghost fix and this problem has spawned instead? Seems like a fairly new problem if you have followed the forum.
Sent from my X10i using xda premium

Loss of signal followed by phone turning off and battery drain...

Can somebody tell me what is going on with my phone??? Every so often I completely lose service and then my phone turns off. When I turn the phone back on the battery is completely drained. It just happened...before turning off the battery was at 97%, but when I turned it back on the battery was down to 5%. I've had my phone for over a year, but this just started happening in the past month.
I was running Unnamed 2.0 (GB) with EL29 modem and kernel up until last week. I tried Blazer v4.01 (GB). I just switched to the newest ICS version of Blazer with FG31 modem and rom. This has happened on each of these setups. Like I said, I was running the UnNamed - EL29 setup for a while without any problems. I've read about the loss of service bug with our phones, but I thought that was resolved a while ago.
Is there any zip file that can be flashed to resolve this? Any help and advice is greatly appreciated.
PCap79 said:
Can somebody tell me what is going on with my phone??? Every so often I completely lose service and then my phone turns off. When I turn the phone back on the battery is completely drained. It just happened...before turning off the battery was at 97%, but when I turned it back on the battery was down to 5%. I've had my phone for over a year, but this just started happening in the past month.
I was running Unnamed 2.0 (GB) with EL29 modem and kernel up until last week. I tried Blazer v4.01 (GB). I just switched to the newest ICS version of Blazer with FG31 modem and rom. This has happened on each of these setups. Like I said, I was running the UnNamed - EL29 setup for a while without any problems. I've read about the loss of service bug with our phones, but I thought that was resolved a while ago.
Is there any zip file that can be flashed to resolve this? Any help and advice is greatly appreciated.
Click to expand...
Click to collapse
Sent from my SPH-D710 using XDA
How long have you had the rom?0
It started happening when I was on UnNamed 2.01...i ran that for close to a year without any problems. I just tried Blazer GB and ICS about a month ago.
I installed the Los file from another thread but that hasn't helped.
Could it be a virus on the phone?
Should I start with a completely new install of the ROM, kernel, modem and apps...rather than restoring previous backed up versions?
Start fresh, stock rooted rom and run for a few days.
Possibly bad battery or charger also, it happens.
How much over a year have you had it?
Wonder why...
dberend said:
How much over a year have you had it?
Click to expand...
Click to collapse
I have started having the same issue with my e4gt. I have the stock rom FI29 rooted. The phone used to work just fine and one day after applying the FI27 it just started having this issue. The phones looses the signal and shuts down when I am doing anything on the phone for longer than 1-5 min.
Did the original author resolve this? If so, could you pelase share what helped?
mulky said:
hi onlinespending,
i have my topaz running on stock ROM with built in ezinput 2.0 v 348550. since there's no Compact QWERTY mode come with my ROM, i wonder if you can build WVGA version with 348550 also ? i have tried your EzInput_2.0.33633-WVGA-Green.cab, but it seems like it doesn't compatible with my ROM (or pre installed newer ezinput ? ), screen goes blank after boot up and so force me to do hard reset
Click to expand...
Click to collapse
Battery is bad, take it out spin on table, spins like top=bulging =bad battery
Sent from my hand to your eyes!
We are legion, for we are many!
-EViL-KoNCEPTz- said:
Battery is bad, take it out spin on table, spins like top=bulging =bad battery
Sent from my hand to your eyes!
We are legion, for we are many!
Click to expand...
Click to collapse
^^^This. 90% or higher the problems described in this thread are due to a bad battery.
Sent from my SPH-D710 using Tapatalk 2
garwynn said:
^^^This. 90% or higher the problems described in this thread are due to a bad battery.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Yup, first it LOS, then flicker followed by turning off with no power down animation, reboot and battery is at or below 5%, shuts off again, won't reboot this is the biggest clue that the battery has pooped the bed. The battery can even still test as good, receiving and returning proper voltage but the battery is fubar if its bulging. Sprint corporate repair centers will replace free if they have one in stock, otherwise order an anker on amazon/eBay and then contact Samsung support they will email you a shipping label, you send them the battery and they will send you a new OEM battery and you end up with 2 for the price of the anker. This is the route I had to go took 10days to get my new one from Samsung from the day I mailed it til I received the new one
Edit: according to the guy I spoke to at Samsung they warranty the batteries for 18months instead of the 12 they warranty the device itself. Anker also warranties their batteries for 18months as well
Sent from my hand to your eyes!
We are legion, for we are many!
It is a batteey issue. Just swap your battery and you are good to go.
Sent from my SPH-D710 using Tapatalk 2
Thank you for the replies.
ankurcshah said:
It is a batteey issue. Just swap your battery and you are good to go.
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for all the replies. The battery is bulging as you guys all mentioned. I will try the swap out.
reply
I have the exact same issue.. my battery will be fully charged, then ill do something on the phone, it flickers, then restarts, and battery is completely dead..
I went to sprint, had them check my battery and they said the battery is fine...
Today my phone did this again, then when it restarted, all the setting I had on my messenger app, had all been reset, and so I had to do those all over again. And all the apps, that I had in folders I made, were now all out of the folders and I had to put them all back again. So frustrating.
As stated before though, the battery may test as good but still be bad. Happens with cars too and very often actually. I'd just go back to the store and not back down until you get a new battery. This is a common issue and they know it.
Sent from my SPH-D710 using xda app-developers app
MissLaniS said:
I have the exact same issue.. my battery will be fully charged, then ill do something on the phone, it flickers, then restarts, and battery is completely dead..
I went to sprint, had them check my battery and they said the battery is fine...
Today my phone did this again, then when it restarted, all the setting I had on my messenger app, had all been reset, and so I had to do those all over again. And all the apps, that I had in folders I made, were now all out of the folders and I had to put them all back again. So frustrating.
Click to expand...
Click to collapse
The battery may test as functional but as soon as you can prove it's bulging - hence the spin test - they can't disagree that the battery is failing and requires replacement.
Battery spins perfectly.. So does that mean its bad?
Sent from my SPH-D710 using xda app-developers app
MissLaniS said:
Battery spins perfectly.. So does that mean its bad?
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Yes
sent from MY BAD A$$ ET4G

Sleep of Death?

I flashed a rom 2 days ago. Ever since then, if my phone sleeps for a while in my pocket, it will not wake. I have to hold power to reboot. Anyone heard of this? Know a fix?
Not on cm9 or 10. TW based from here.Thought I had heard of this before.
Thanks in advance for any and all help!
Sent from my SPH-D710 using Tapatalk 2
jwalk74 said:
I flashed a rom 2 days ago. Ever since then, if my phone sleeps for a while in my pocket, it will not wake. I have to hold power to reboot. Anyone heard of this? Know a fix?
Not on cm9 or 10. TW based from here.Thought I had heard of this before.
Thanks in advance for any and all help!
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
I am having a similar issue. After flashing to Phantom Blazer ICS ROM, I inadvertently ran ROM Manager and tried to flash CWM 5.0.2.7 that way. Since then I've wiped numerous times and flashed several other ROMs, even performing a nandroid restore to GB Blazer ROM, but to no avail. The phone screen and buttons still flash a bit as a precursor to my phone shutting down, and upon reboot my battery drains down to 2% and goes to shut off again. This happens repeatedly unless I leave my phone on a charger. This has lead me to believe that it may be a battery problem, but I cannot confirm until I receive my new battery in a few days. Hope someone can shed some light on this.
Anything odd with the wi-fi?
Those that seem to be having these issues seem to also have wi-fi issues.
For example, my phone freezes at work due to the wi-fi config. If I drop it, no problems whatsoever.
I just get the cheap ones off eBay you get a lot for a couple dollars.
Sent from my SPH-D710 using XDA
mrrogers12 said:
I just get the cheap ones off eBay you get a lot for a couple dollars.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Which is awesome if you like having extremely shoddily made potential bombs/incendiary devices in a $500 phone in your pocket close to your gentelmans area... me? I pay the ~$20 for an OEM battery... lasts longer than those things too
Sent from my SPH-D710 using Tapatalk 2
Sleep of Death or Hardware?
I too am having this problem. Long story short a few days ago I flashed CM10 Alpha4 and noticed out of no where my phone would just turn off. No boot off ani, nothing. It drains my battery to 1%. I did several wipes, formatting, clearing, stock GB, many different ICS roms with TONS of different kernels (i thought it was kernel related). Nothing helps. My phone does this while charging too. It also does it when the screen is on and I can predict when it's going to shut off because the backlight starts pulsing, then BAM RIGHT IN KISSER! It. Sucks.
Currently on FH13 Wicked Sensations with Kuban kernel .0.5, I guess it's betetr. But, idk.
I hope there's a fix, but I'm thinking it's a hardware dealy.
I guess..least with the cheap ones you mess them up putting them on you just wasted that money lol..
Sent from my SPH-D710 using XDA
mrrogers12 said:
I guess..least with the cheap ones you mess them up putting them on you just wasted that money lol..
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Sorry for off topic tread jacking, but how???????!? Do you manage to ruin a battery by putting it"on"
Sent from my SPH-D710 using Tapatalk 2
i have updated the stock tar of fh13 and i have so much bad battery life ever and also a sleep issue i put it to standyby and it wont power on so i want to go back all the way to stock el29 so i can receive stock ota update if any after can you advice!!!!!!!!!!!!!!!!
I just updated my father's phone with EH13 stock rooted due to battery life issues. His phone is suffering from the same "sleep of death" issue, but I have no idea why.
WisdomWolf said:
I just updated my father's phone with EH13 stock rooted due to battery life issues. His phone is suffering from the same "sleep of death" issue, but I have no idea why.
Click to expand...
Click to collapse
I had SOD for 3 days and just before my screen started fading in and out, I locked my phone. When I unlocked it, it saw that Maps.Process.Whatever stopped responding. I thought that was weird bc I haven't opened Google Maps yet with this new ROM flash. So, I went into Settings > Location Services > and UNCHECKED location and google search. Since then, no SOD. I have no idea if this works for everyone. Maybe you can try that...idk
TheDudeAbides said:
I had SOD for 3 days and just before my screen started fading in and out, I locked my phone. When I unlocked it, it saw that Maps.Process.Whatever stopped responding. I thought that was weird bc I haven't opened Google Maps yet with this new ROM flash. So, I went into Settings > Location Services > and UNCHECKED location and google search. Since then, no SOD. I have no idea if this works for everyone. Maybe you can try that...idk
Click to expand...
Click to collapse
I will give this a try this tonight and run it through tomorrow, see if it helps with my issue (which sounds a whole lot like your issue). Will report back tomorrow night, thanks for the tip!
i was so fed up i use the el29 stock tar file went back to it and now i received a official 4.04 update imma afraid to update lol...battery suck..now batter life on this el29 in fine for now..
Tried turning off all location, but SoD still happening very erratically. Still have light pulsing and loss of signal right before shut down. Perhaps it is hardware, but could it really be the battery? Will find out soon when battery arrives in a day or two.

Galaxy s3 massive battery drain (replaced battery)

Hello,
I know there are countless threads about the battery issues, but im having a hard time trying to find a solution for my problem.
My battery drain insanely fast, even on idle. I can barley get 5-6 hours on my battery. Standard usage, some Internet, texting etc. I have all the pre installed apps disabled, and have most apps I downloaded on manual sync.
A friend of mine had the same issue and replaced the battery and the phone is back to normal. I replaced the battery and still have the same issue.
It takes a long time to charge, sometimes I leave charging while the phone is off, and come back am hour later and it barley charged 3%.
Please I need some help, any suggestions are welcome.
Thanks in advanced.
Sent from my SGH-I747M using xda app-developers app
How long have you had the phone and when did this start happening? Are you stock? If you're running a custom rom, when did you flash it (or any updates)?
I've had it since early September.
Same rom, using 4.1.1. Never been rooted.
Sent from my SGH-I747M using xda app-developers app
It sounds to me that software-wise your phone's battery should be working correctly, especially if you've disabled so many apps and never rooted. I think it's a defective battery. If you don't want to spend too much, you can buy 3rd party replacement batteries, but they probably won't have NFC.
I've already replaced the battery. I got the same battery my friend got when her s3 was having the same problem... Now her phone is fine and mines still isn't.
Sent from my SGH-I747M using xda app-developers app
equinox24 said:
I've already replaced the battery. I got the same battery my friend got when her s3 was having the same problem... Now her phone is fine and mines still isn't.
Click to expand...
Click to collapse
Ok. That's not good. Assuming you've tried factory resetting the phone and it still didn't do anything, I say go back to carrier store and get a replacement phone. Something obviously isn't right. Phone hasn't been out a year yet so it'll fall under manufacturer warranty. I had to get mine replaced a month ago for another issue.
equinox24 said:
I've had it since early September.
Same rom, using 4.1.1. Never been rooted.
Sent from my SGH-I747M using xda app-developers app
Click to expand...
Click to collapse
.... uhmmm... LOL thats your problem there buddy.

Awful battery drain

Not the first time that this has happened. Last night, went to sleep at almost midnight, phone was at about 50%. Now that I woke up a few minutes ago, the phone was turned off with 0% battery left.
Anyone else having the same problem? How do I fix it?
(Stock not rooted)
Did you have wifi or the gps on? That could drain it. Also if you have any cpu intensive apps running in the background that might affect it.
Geza
Sent from my SPH-L300 using XDA Free mobile app
gezafisch said:
Did you have wifi or the gps on? That could drain it. Also if you have any cpu intensive apps running in the background that might affect it.
Geza
Sent from my SPH-L300 using XDA Free mobile app
Click to expand...
Click to collapse
WiFi on, not GPS. And no apps running. WiFi alone should never drain 50% in about 9 hours of the phone being on standby.
Yeah. What phone?
Sent from my SPH-L300 using XDA Free mobile app
gezafisch said:
Yeah. What phone?
Sent from my SPH-L300 using XDA Free mobile app
Click to expand...
Click to collapse
(T-Mobile) Samsung Galaxy S6 edge
Oh wow that battery shouldnt be anywhere near bad yet. Do you know if you can get the mAH tested anywhere? The battery could be defective and not holding its full capacity...
Geza
Sent from my SPH-L300 using XDA Free mobile app
XxKINGxX2580 said:
Not the first time that this has happened. Last night, went to sleep at almost midnight, phone was at about 50%. Now that I woke up a few minutes ago, the phone was turned off with 0% battery left.
Anyone else having the same problem? How do I fix it?
(Stock not rooted)
Click to expand...
Click to collapse
I've run into this issue as well. I have GPS on and Wifi off most of the time. The best thing that I've been able to do is flash the stock firmware using the Samsung SmartSwitch application for PC. I saw this solution recommended on another XDA post and YouTube video. I was doubtful it would work, considering the phone is brand new, but after I did it, it helped out quite a bit. I've slept with my phone unplugged now for about 7-8 hours and only saw a decrease of 5% in battery. It's an unfortunate solution, but it could help.
The video I found on this is here: https://www.youtube.com/watch?v=y8AZyalTf5Y
XxKINGxX2580 said:
Not the first time that this has happened. Last night, went to sleep at almost midnight, phone was at about 50%. Now that I woke up a few minutes ago, the phone was turned off with 0% battery left.
Anyone else having the same problem? How do I fix it?
(Stock not rooted)
Click to expand...
Click to collapse
Turn off VoLTE and WiFi Calling. The cell standby will practically disappear from your battery usage list. Reassess after doing that.
Synyster06Gates said:
Turn off VoLTE and WiFi Calling. The cell standby will practically disappear from your battery usage list. Reassess after doing that.
Click to expand...
Click to collapse
Did that weeks ago. 2 days ago I had WiFi calling on because I was in a building with no signal.
XxKINGxX2580 said:
Did that weeks ago. 2 days ago I had WiFi calling on because I was in a building with no signal.
Click to expand...
Click to collapse
Hmm. Try backing up your data with SmartSwitch, flashing stock firmware, then restoring what you can. My first S6 (on my 3rd now... 2nd had dust under screen) had a problem going into deep sleep, and even after factory resets/flashing stock firmware via Odin, I could not solve the problem which makes me think it was hardware related. I was at a loss so I took it back and had them swap the device.
Synyster06Gates said:
Hmm. Try backing up your data with SmartSwitch, flashing stock firmware, then restoring what you can. My first S6 (on my 3rd now... 2nd had dust under screen) had a problem going into deep sleep, and even after factory resets/flashing stock firmware via Odin, I could not solve the problem which makes me think it was hardware related. I was at a loss so I took it back and had them swap the device.
Click to expand...
Click to collapse
Already tried factory resets, re flashing stock, re-calibrating the battery. Nothing. Think i'll have to get a replacement.
XxKINGxX2580 said:
Already tried factory resets, re flashing stock, re-calibrating the battery. Nothing. Think i'll have to get a replacement.
Click to expand...
Click to collapse
Sounds about right - good luck. When I went to have mine replaced the T-Mobile store was dead set on convincing me that it was normal for the phone to drop 35-40% as I slept for 6 hours. Also tried telling me that 6-8 hours battery life with an hour of screen time is normal "because Samsung used a smaller battery". I got pissed, just returned the phone, and paid the $50 restocking fee. T-Mobile corporate asked for a copy of my receipt and just credited the $50 to my bill.

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