Develop Bugs

[Q] How long will it take for LG Service Repairs to fix my phone ?

So my phone was hard bricked and was literally dead and I talked to a LG Representative and sent my phone on Thursday to Texas. They then received my phone on Monday and the status of the repair is "Unit Being Repaired" for THREE DAYS STRAIGHT and want my phone repaired as soon as possible( praying for no refurbished phones) . I was wondering how long does it take for LG to fix the phone and will there be a high chance of getting it repaired rather than getting a refurbished phone. As I stated on top, I sent my phone to LG Repair Services in Texas and to my knowledge, the only thing they have to replace is my motherboard( correct me if I'm wrong)

Same here, just sent mine a few days ago, actually they received it yesterday at forth wort. Mine was almost brand new, i went to bed, it was off charge, when i woke up, battery was 98%, made one phone call, and after that the phone died, never to wake up. Didn't root it or anything like that, just weird.
Hopefully they get me a refurbished one or fix it, i don't care.
Mine have same status now, how long did yours take? you should have it back by now

U need to ask Lg representative to get the right answer...

7 business days total for me, which would be 9 if you include the weekend.

Did your G4 dead need to send to LG to fix it?

In all my local forums, people keep saying their G4 has died with mainly motherboard problem, then need to go to LG to fix it, and even LG ran out of motherboard and asked a lot of them to wait for a week or two for new motherboard. All photos or anything cannot be got out and totally lost once motherboard just died. Do you have similar experience?

crunchor said:
In all my local forums, people keep saying their G4 has died with mainly motherboard problem, then need to go to LG to fix it, and even LG ran out of motherboard and asked a lot of them to wait for a week or two for new motherboard. All photos or anything cannot be got out and totally lost once motherboard just died. Do you have similar experience?
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Just got hit by this myself..

How old were this devices?

CyberManiaK said:
How old were this devices?
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There are reports from other carriers like Sprint and T-Mobile of similar incidents. It is effecting some devices manufactured before September 2015.

KennyG123 said:
There are reports from other carriers like Sprint and T-Mobile of similar incidents. It is effecting some devices manufactured before September 2015.
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Dang.. my Verizon g4 is manufactured on 08/2015 :/ let's hope is unaffected. And which are the symptoms of this failure ?

CyberManiaK said:
Dang.. my Verizon g4 is manufactured on 08/2015 :/ let's hope is unaffected. And which are the symptoms of this failure ?
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It just goes into a bootloop never to return.

KennyG123 said:
It just goes into a bootloop never to return.
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Or in my case..bootloops and now it ll just shut down entirely after showing the LG boot logo for a few seconds..it wont do anything at all unless I pull the battery, put it back in..and then it does the same. So..for all intends and purposes this thing is dead.
Mine was a hw v1.0 manufactured in May of 15.
I'm pissed..lost a ton of pics and vids of my newborn

I had to send mine in 3 weeks ago for major overheating issues and unresponsive touchscreen. I received it back on Saturday. Overheating issues still happening, but now I can't make or receive calls. I had to send it back again. LG Customer support is awful.

Got my Verizon G4 on Nov 1.
Manufacturers Date Oct. 2015
Died 3rd week November.
Mailed back to LG and got my phone back 2 weeks later.
Still testing my repaired unit (was hoping for a replacement but no go).
Using stress test app several hours a day.
So far, OK...

EgoDogg said:
I had to send mine in 3 weeks ago for major overheating issues and unresponsive touchscreen. I received it back on Saturday. Overheating issues still happening, but now I can't make or receive calls. I had to send it back again. LG Customer support is awful.
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As I mentioned elsewhere I'm very much done with LG. First they didn't acknowledge issues with the gps chips in many of the G2..(went thru 4 of em) and now this..on top of the touchscreen issue (which got a bit better with recent updates) something that once again seems to be down to poor quality control and is being swept under the rug. Ridiculous really.
Back to Moto, HTC or perhaps go with Samsung for the first time (somehow managed to avoid them since starting with the OG Droid) when I can upgrade again. Sucks because I really love the LG cameras in particular and the removable battery n storage.

dplane said:
As I mentioned elsewhere I'm very much done with LG. First they didn't acknowledge issues with the gps chips in many of the G2..(went thru 4 of em) and now this..on top of the touchscreen issue (which got a bit better with recent updates) something that once again seems to be down to poor quality control and is being swept under the rug. Ridiculous really.
Back to Moto, HTC or perhaps go with Samsung for the first time (somehow managed to avoid them since starting with the OG Droid) when I can upgrade again.
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I was considering getting the Nexus 6P and selling the LG G4, but I don't think I want a phone quite that big again (previous phone was the HTC One Max). That, and if there's one thing I love about it, it's the camera which is hard to give up. The manual controls are great.
But dealing with their Customer Support is enough to take my business elsewhere going forward. My wife, sister, and I all go the LG G4 on release. Theirs ended up fine, but that's almost $2,000 in sales right there. A supervisor doesn't have the power to do overnight shipping. What BS. Over a month without my phone when you consider that I have to send it in back-to-back times. And HOPE that it comes back repaired this time.

With Verizon Wireless, just call Verizon Wireless Level 2 support at 1-866-892-7957. They will send you a Certified Like New Replacement by FedEx Express and then you either return your original phone or the new one should you not like the new one using the pre-paid shipping label. They do not care where you bought the phone as long as it's a model that Verizon Wireless sold so basically you get the 12 months manufacturers warranty. If you have Total Equipment Coverage, then the warranty is as long as you still have TEC and the phone gets sent FedEx Express Standard Overnight. You have 5 days to send a phone back to them but in reality, it's a month.
http://www.verizonwireless.com/support/certified-like-new-replacements/

Almighty1 said:
With Verizon Wireless, just call Verizon Wireless Level 2 support at 1-866-892-7957. They will send you a Certified Like New Replacement by FedEx Express and then you either return your original phone or the new one should you not like the new one using the pre-paid shipping label. They do not care where you bought the phone as long as it's a model that Verizon Wireless sold so basically you get the 12 months manufacturers warranty. If you have Total Equipment Coverage, then the warranty is as long as you still have TEC and the phone gets sent FedEx Express Standard Overnight. You have 5 days to send a phone back to them but in reality, it's a month.
http://www.verizonwireless.com/support/certified-like-new-replacements/
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Even if we have closed the account with Verizon?

CyberManiaK said:
Even if we have closed the account with Verizon?
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No, you have to be a current Verizon Wireless customer.

I have a G4 (VS-986) originally bought in June 2015 (and then replaced twice on the spot by Verizon when it broke on two different occasions, including another bootloop about a year ago).
I went to the LG website, looked up support, reported my purchase date, provided a PDF of my receipt, and picked one of the "Power" problems when asked what the issue was.
The website took my return immediately, gave me a prepaid shipping label, and LG fixed it in a week flat. (They replaced the mainboard; serial number is the same.) So I can confirm they are fixing phones with this problem regardless of warranty.
Here is another good thread about it:
http://forums.androidcentral.com/lg-g4/636120-kinda-official-lg-g4-bootloop-thread-37.html

Keep or Replace Refurb LG G4? Original G4 bootlooped last week

Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.

htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
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I would go for a Pixel. G4 is great phone but Pixel is the only phone I would trade me G4 for
Wysłane z mojego LG-H815 przy użyciu Tapatalka

htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
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When does your warranty run out ?
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
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Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
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I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.

One Twelve said:
When does your warranty run out ?
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
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I do not think Verizon would be willing to replace the unit again unless it fails. Since I purchased the unit at its release in June 2015, technically the warranty had expired when the bootloop happened last week. For US customers I believe the policy is for Verizon to replace devices due to the defect even beyond warranty period. Also, I asked and was told the warranty on the replacement device is 12 months. My latest idea is to play lots of demanding games like Riptide GP and Real Racing 3 to stress test it. Perhaps this will reveal if the hardware is faulty. If the replacement device bootloops I plan to ask Verizon for a different device.
Keeping a spare Android phone around is something I had not considered before. Too bad, wife switched to iPhone recently and we sold her old HTC one M8. I should have kept that one.

I'm in the same situation. Although mine hasn't bootlooped yet. It has randomly rebooted at least twice in the past three days since doing a software update where the phone got very hot. I just want it fixed or replaced before it starts bootlooping.
I'm considering calling Verizon and asking them if they can replace the phone with something else with no charge to me. I'm pretty sure that they can give me a refurbished G4. But there's no guarantee that it won't experience the same problem.
If I go through Lg, it could take up to a week and half and I really can't go that long without a phone. LG told me to go to my carrier and ask for a loaner phone while I send this one in to have the main board replaced.
I'm pretty confident that LG will fix it, but Verizon I'm not so sure about.
I also bought this phone on Swappa brand new. I also don't have any insurance on it. These two reason alone don't give me much hope that Verizon is going to help me. And also because I'm paying payments to them and it's not the original phone that I started the payments on.
Sent from my VS986 using Tapatalk

So an update.
I called Verizon and they ran diagnostics on my phone over the phone. They said my battery temp seemed slightly high. They gave me instructions on how to diagnose it further.
First they said to reboot into safe mode. Basically you hold down the power button, then long press power off. Then you get a pop up to boot into safe mode. This is so you can rule out any third party apps causing the issues. This limits you to use only the apps that came installed on it. I thought to myself, how in the world am I going to be able to use this phone enough to replicate it rebooting. Sure enough when I went to charge the phone, I opened up chrome to browse around all while listening to music and it rebooted by itself. So that rules out any apps causing it. So the next step is to take it into a Verizon location, not a retail store, and they can give me a warranty replacement. The reason they told me to try it in safe mode was if they replaced it and there wasn't anything wrong with the hardware, they would charge me. This way they can replace it for free.
The guy that I talked to was super helpful and understanding. It was the best service I've ever received from them. I was even behind in my payments, and he didn't even pressure me into making a payment.
I also asked if it would be possible to get my phone replaced with something different. He said if they replace my G4 twice, then they would more than likely be able to get me into a different phone. I told him I totally understood and that I wasn't just trying to get a new phone. I shared with him my apprehension in getting another G4 because it's likely to happen again.
So, once I'm able to make a payment to get my bill current, I'll be heading into a Verizon location and hopefully be walking out with a replacement G4.
And I was worried that they wouldn't even work with me because I didn't buy my phone from them or another big retailer.
Just thought I'd share my experience in case anyone is interested in knowing what the options are.
Sent from my VS986 using Tapatalk

I can't speak for the replacement G4s but I will say that I sent mine (Verizon version) in to LG about 6 or 7 months ago and they did the motherboard swap (or however they fix the boot loop) and I've had no issues with it since. Getting it fixed was free as well since LG had fully acknowledged there was a hardware problem.

Mine bootlooped two days ago and I went to a Verizon store and they ordered a warranty replacement that I received the very next day. It's working great so far. The phone looks brand new. They just sent me the phone. No battery, back cover or charger. But it seems like performance is quicker and battery life seems to be better and more consistent.
Sent from my VS986 using Tapatalk

Is LG USA doing out of warranty bootloop repairs on the 5X?

So I have a 14 month old Nexus 5X that just started boot looping. I can get into the backend and wipe the cache, and storage but it didn't fix anything. Anyway I'm in an interesting situation. I live in Canada, but I purchased the 5X online from B&H Photo right when the Pixel was being released and these were selling at a great price. LG sold the International version LGH791 in the Canadian market whereas the US has the LGH790 (The one I have). I called LG Canada looking to get some info about sending it in to be repaired out of warranty since this originally had 12 months. To my surprise they said the warranty for this phone has been extended to 24 months (which got me curious as to why...led me to Googling). Anyway after checking IMEI# they said my model of phone was US specific and had different components so they refused to fix it and told me to call LG USA. Through Google support I was put in touch with a support rep down in the states who after taking my info and realizing I'm not in the US informed me that LG USA could not ship a repaired unit given to them to a non-US address. I even offered to pay both ways...nope. Curiously LG USA never mentioned anything about an extended warranty for the US models like LG Canada had? Has anyone in states who's suffered the dreaded bootloop like mine got it repaired out of warranty, if not what did they charge to fix it? I managed to work with them on letting them send a return repair through an export service.
Thanks for your time!

I have a 19 month old 5x that started having serious issues. I contacted Google, but they wouldn't do anything to help me. I have yet to contact LG, but I would also be curious to hear about this extended warranty, and if it exists.
I bought the phone from Google to use on Project Fi, so I assumed Google would be upholding the warranty, as it was when my brother's 5x bootlooped. If LG picked up the slack after the 1 year original warranty left off, maybe i could get it fixed? I already ordered an Android One X4 for use on Fi, but maybe I could fix it and sell it?

I'm in the US and I recently got my 18 month old device replaced. I just completed the repair service request online and mailed them the phone. I did have to pay the shipping cost to send it to them. They fixed it and sent it back to me after about a week.

slicck said:
I'm in the US and I recently got my 18 month old device replaced. I just completed the repair service request online and mailed them the phone. I did have to pay the shipping cost to send it to them. They fixed it and sent it back to me after about a week.
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Hmm thats interesting. Did you have to inquire about it first or they just offered. Because they told me I would have to cover shipping as well as a flat rate fee of around $150 I believe.

I'm in the US too. My 5X bootlooped in May and Google replaced mine. They said I'm a valued customer and so they gave me a one time, free of charge courtesy replacement. Originally bought mine in November 2015 via Google Play so my 1 year warranty had long expired. I didn't pay anything. Google just put a hold on my account for the phone until they received my bootlooped device.
Sent from my Nexus 5X using Tapatalk

slicck said:
I'm in the US and I recently got my 18 month old device replaced. I just completed the repair service request online and mailed them the phone. I did have to pay the shipping cost to send it to them. They fixed it and sent it back to me after about a week.
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Ditto. I'm in the US and have had both of our 5Xs fixed under the extended warranty.

YES YES YES YES YES YES. Please people, stop asking about this and just call up LG. They've fixed 2 Nexus 5x's, 2 G4's and 1 G5 for me, all for $0. All out of warranty. This was all done about 2-3 months ago. (I am in the US.)

I sent mine to LG last Friday free of charge to replace the motherboard. Hopefully that fixes the bootloader issue. Didn't know about LG extending warranty. Glad that did it. I hope it fixes the phone.
Sent from my iPhone using Tapatalk

I fix Nexus 5x Bootloop
Long story short, I have been trying to revive my phone that died in May this year and I have spent the last 2 days trying to flash or adb sideload ota software, but to no avail. I have been getting E: signature verification failed and error 21, over and over. I decided to get an Ota software from someone else other than from Android developers page. I downloaded bullhead-ota-opr6.170623.013-87f85e44.zip from AndroidAuthority. I noticed this zip OTA was bigger file than the official ones. it was over a gig while others were less. I adb sideload bullhead-ota-opr6.170623.013-87f85e44.zip It worked and the phone booted fully. I immediately turned developer options on and usb debugging to unlock the bootloader. I right away received OTA for Oreo. I hope this helps someone, if you have a question go ahead and ask.thanks.
---------- Post added at 12:19 AM ---------- Previous post was at 12:07 AM ----------
Long story short, I have been trying to revive my phone that died in May this year and I have spent the last 2 days trying to flash or adb sideload ota software, but to no avail. I have been getting E: signature verification failed and error 21, over and over. I decided to get an Ota software from someone else other than from Android developers page. I downloaded bullhead-ota-opr6.170623.013-87f85e44.zip from AndroidAuthority. I noticed this zip OTA was bigger file than the official ones. it was over a gig while others were less. I adb sideload bullhead-ota-opr6.170623.013-87f85e44.zip It worked and the phone booted fully. I immediately turned developer options on and usb debugging to unlock the bootloader. I right away received OTA for Oreo. I hope this helps someone, if you have a question go ahead and ask.thanks.:laugh:

Just got LG to replace my motherboard to fix the bootloop of death, takes about a week and I only had to pay shipping to them.

Got mine back on Tuesday. Working perfectly. Haven't had a bootloader issue since. Running oreo. Love this phone again.
Sent from my Nexus 5X using Tapatalk

I have a us version that was sold in canada by google. It started boot looping, then died completely. LG Canada would not touch it since its a "US" phone, even though it was sold by google. (Way to go google.) LG USA would fix it out of warranty, but it had to be shipped to USA address. Fortunately, I live close to the border.

Anyone have this repair done recently? I bought my 5x right when released and well past warranty now. Will they still fix it free of charge? If not, how much?

lg customer service is balls. i had literally 1 week left on my warranty, and was moving across the country in the next few days. they said id have to send it in and id have it back within 3 weeks. they were simply dumb bots who wouldnt help expedite the process. I called google, and they put a 200 dollar hold on a credit card and next day aired me a refurb nexus5x with a return label.
screw lg. never buying another product from them again.

minnemike said:
Anyone have this repair done recently? I bought my 5x right when released and well past warranty now. Will they still fix it free of charge? If not, how much?
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Talk to them on their chat on their website. Doesn't hurt to ask. The world they would say it's no you have to pay to fix.
Sent from my Nexus 5X using Tapatalk

Yep - I did call them and they offered up a full repair free of charge paying for shipping and everything - not a cent out of my pocket. I barely had to say anything past "bootloop". Not happy with the bootloop, but happy with the LG handling of this. Luckily I have a phone to use during the repair.

minnemike said:
Yep - I did call them and they offered up a full repair free of charge paying for shipping and everything - not a cent out of my pocket. I barely had to say anything past "bootloop". Not happy with the bootloop, but happy with the LG handling of this. Luckily I have a phone to use during the repair.
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They were pretty quick with mine about 1 1/2 weeks
Sent from my Nexus 5X using Tapatalk

Our of luck for my Nexus 5x. I called today for the bootloop issue and was told that they only offer free repair for this issue for qualified buyer.
Because I purchased my phone from Ebay 2nd hand, my phone repair cost would be about $72 dollar.
Not worth the money to put into LG. I am not willing to put $72 into a phone that caused headache for me.
---------- Post added at 04:35 PM ---------- Previous post was at 04:34 PM ----------
jxzz said:
Our of luck for my Nexus 5x. I called today for the bootloop issue and was told that they only offer free repair for this issue for qualified buyer.
Because I purchased my phone from Ebay 2nd hand, my phone repair cost would be about $72 dollar.
Not worth the money to put into LG. I am not willing to put $72 into a phone that caused headache for me.
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What is best option to repair the phone myself? fully understand that my phone could be dead permanently by doing self-repair.

How does the LG warranty work if it was purchased via ebay or 3rd party instead of Google or directly from LG ? Mine is fine now, but I bought it from ebay almost 12 months ago

Per LG, the warranty for the boot loop issue on the Nexus 5X has been extended until Oct. 2018.
Go to lgmobilerepair.com and fill out the form (put in the date you remember purchasing it and upload a text file as the proof of purchase to satisfy the form).

Sent my 5x back to LG, they are replacing the board under warranty!

My 5x worked since I bought it on the original sale date, somehow it stopped working recently. So after hearing about the class action settlement and the warranty extension, I sent in my phone. Just got notification that they are replacing the board, and returning it to me. I'll follow up if I have other issues.
If you have a faulty 5x, send it back to get it fixed!

Hope
How long have you had it? We've had 3 in the family, all 3 croaked. The other 2 google replaced cause on project fi. My wife's died yesterday. It was bought new off an eBay seller couple years ago. Where did you buy yours? What # did you call also? Thanks

I just set up a warranty repair (USA) for a boot-looping Nexus 5X by calling LG at (800) 793-8896 (6am - midnight CST). I bought it from Google on 9/29/2015, which was the original release date, like the OP. They do ask for proof-of-purchase, so I'm not sure about second hand e-bay purchases. Since the warranty is extended past their normal 1 year, maybe it isn't as important to establish the date.

sylvania said:
I just set up a warranty repair (USA) for a boot-looping Nexus 5X by calling LG at (800) 793-8896 (6am - midnight CST). I bought it from Google on 9/29/2015, which was the original release date, like the OP. They do ask for proof-of-purchase, so I'm not sure about second hand e-bay purchases. Since the warranty is extended past their normal 1 year, maybe it isn't as important to establish the date.
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If I hadn't used my dead one's screen to repair my daughter's phone I'd have a nice working 5x. LG extended the warranty to 30 months on bootloop issues because they did not want to take hundreds or thousands of people to arbitration.
Now I have a k20 plus running nougat. Meh.
Sent from my LG-TP260 using Tapatalk