Develop Bugs

No more unlocking phone

What is this crap. http://news.cnet.com/8301-17938_105...king-of-smartphones-becomes-illegal-saturday/

Not a fan of this

Heres my thoughts. Everybody will ***** and complain about this, but nobody will do anything about it. They will not tell us what we can and cant do with OUR own property. Sure, its now illegal to unlock our phones. The solution is simple, stop buying phones from all the carriers! Everybody stop buying phones and watch them all crumble without us. If everybody is not willing to stick together and make a stand....then dont ***** about the problem.
Sent from my SGH-I747M

While this still does suck you guys do realize this just means carrier unlocking right? Like unlocking so you can use an att phone in tmobile and vice versa. Plus it doesn't sound like it applies if you buy an unlocked phone or get the code from your carrier.
Sent via carrier pigeon...

Already a thread on this.... http://forum.xda-developers.com/showthread.php?t=2116859
Sent from my SGH-I747 using xda premium

So much for America " the land of the free"

"Free," as in market and due rights. No one said anything about manufacturers property.
Am I the only person in America who never goes to the AT&T store besides when I initially buy my phone? If it breaks, I fix it. It there's cellular issues or internal problems I go online and send it in. People are too dependent on the actual carriers. This is why they enact such measures like this because they know a majority of Americans see no other choice but to be subjected to such laws. From home if I unlock my phone I guarantee AT&T can't detect it and since I never go in to the store, they can't deny insurance that I never buy or warranties I always break after flashing the my phones an hour after I receive them.
Sent from my SGH-I747 using xda app-developers app

Mr Patchy Patch said:
Heres my thoughts. Everybody will ***** and complain about this, but nobody will do anything about it. They will not tell us what we can and cant do with OUR own property. Sure, its now illegal to unlock our phones. The solution is simple, stop buying phones from all the carriers! Everybody stop buying phones and watch them all crumble without us. If everybody is not willing to stick together and make a stand....then dont ***** about the problem.
Sent from my SGH-I747M
Click to expand...
Click to collapse
As soon as Google releases an LTE-compliant Nexus (or X Phone, or whatever else they may call it in the future), I will never purchase another carrier/OEM-branded phone again. In fact, I am seriously considering holding on to my S3 until such a phone comes out. LTE is becoming more and more ubiquitous, so it's only a matter of time until an unlocked, unbranded stock Android phone comes out that supports it. After all, the Nexus 4 has LTE capability (not an LTE antenna, though), and some crafty tinkerers managed to get it to connect to LTE.

There is a similar thread over on the TMo side (which is what I have), but I posted this in there.
It is NOT going to be illegal for you to unlock your phone. It WILL be if you do it without the permission of your carrier. That means that T-Mobile and AT&T will have to do it for you. For Verizon (and Maybe Sprint but not sure), there is an FCC requirement that any devices utilizing 700MHz for LTE cannot be locked.

Woody said:
There is a similar thread over on the TMo side (which is what I have), but I posted this in there.
It is NOT going to be illegal for you to unlock your phone. It WILL be if you do it without the permission of your carrier. That means that T-Mobile and AT&T will have to do it for you. For Verizon (and Maybe Sprint but not sure), there is an FCC requirement that any devices utilizing 700MHz for LTE cannot be locked.
Click to expand...
Click to collapse
This fact alone doesn't make it any less BS. We, not the carriers, are the rightful owners of the phone. As such, the decision of what we want to do with our phone should be made by us, not the carriers. Why should we get permission from the carrier to unlock the phone? If, for instance, I buy a Chevrolet, should I be legally required to obtain permission from General Motors before using another manufacturer's parts?

Don't get me wrong, I understand where you are coming from and it is BS. But from what I have read on this, it is for phone that are purchased under contract (subsidies). In that case, most people do not own the phone. It is more of a lease until you pay it off at the end. Once the phone is paid off, then you can unlock at will.
As for your Chevy example, let me play devil's advocate. You buy a Chevy and while you don't specifically have to ask them for permission to use a Ford gear shifter, your warranty probably states that only factory supplied or authorized materials can be used, otherwise you void the warranty upon installation. You intall the Ford gear shifter and somehow that destroys your transmission and shreds the gears. Is this covered by GM? They will probably say no because you installed an after-market device that caused the problem.

Woody said:
Don't get me wrong, I understand where you are coming from and it is BS. But from what I have read on this, it is for phone that are purchased under contract (subsidies). In that case, most people do not own the phone. It is more of a lease until you pay it off at the end. Once the phone is paid off, then you can unlock at will.
As for your Chevy example, let me play devil's advocate. You buy a Chevy and while you don't specifically have to ask them for permission to use a Ford gear shifter, your warranty probably states that only factory supplied or authorized materials can be used, otherwise you void the warranty upon installation. You intall the Ford gear shifter and somehow that destroys your transmission and shreds the gears. Is this covered by GM? They will probably say no because you installed an after-market device that caused the problem.
Click to expand...
Click to collapse
I just found the article linked below, which states that only phones purchased after January 26, 2013 will be affected by the new law. In other words, we are not affected by this law.
http://www.cnn.com/2013/01/25/tech/mobile/smartphone-unlocking-illegal/index.html?hpt=hp_t4
I'd be interested in looking into the logistics behind ownership of subsidized phones. I was always under the impression that a phone subsidy was an incentive to entice customers to sign a two year contract; after all, we are charged an early termination fee if we break the contract early, yet the device is ours to keep. Moreover, there's no formal lease agreement.
I completely agree with your analogy, but it's more applicable to rooting, rather than unlocking. From what I understand, rooting a phone automatically voids its warranty, regardless of manufacturer. Unlocking a phone, on the other hand, never voided the warranty. After all, no additional software is installed as part of the unlock process.

Woody said:
Don't get me wrong, I understand where you are coming from and it is BS. But from what I have read on this, it is for phone that are purchased under contract (subsidies). In that case, most people do not own the phone. It is more of a lease until you pay it off at the end. Once the phone is paid off, then you can unlock at will.
As for your Chevy example, let me play devil's advocate. You buy a Chevy and while you don't specifically have to ask them for permission to use a Ford gear shifter, your warranty probably states that only factory supplied or authorized materials can be used, otherwise you void the warranty upon installation. You intall the Ford gear shifter and somehow that destroys your transmission and shreds the gears. Is this covered by GM? They will probably say no because you installed an after-market device that caused the problem.
Click to expand...
Click to collapse
I've heard even if you buy a phone outright from a provider the law is still upheld even though you bought it out of contract.
---------- Post added at 10:28 PM ---------- Previous post was at 10:25 PM ----------
kgbkny said:
I just found the article linked below, which states that only phones purchased after January 26, 2013 will be affected by the new law. In other words, we are not affected by this law.
http://www.cnn.com/2013/01/25/tech/mobile/smartphone-unlocking-illegal/index.html?hpt=hp_t4
I'd be interested in looking into the logistics behind ownership of subsidized phones. I was always under the impression that a phone subsidy was an incentive to entice customers to sign a two year contract; after all, we are charged an early termination fee if we break the contract early, yet the device is ours to keep. Moreover, there's no formal lease agreement.
I completely agree with your analogy, but it's more applicable to rooting, rather than unlocking. From what I understand, rooting a phone automatically voids its warranty, regardless of manufacturer. Unlocking a phone, on the other hand, never voided the warranty. After all, no additional software is installed as part of the unlock process.
Click to expand...
Click to collapse
I am also curious of they will void the warranty now if a phone is unlocked...
there is no way to relock it either so you'd be screwed

Well I feel like if you buy a phone out right and pay full retail or whatever not the 199.999 2yr contract price then you should be able to do what ever you want to it.
Its like nike saying ok you bought our air max's you can only wear nike socks with them don't let us catch you wear reebok or adidas socks.

dligon said:
Well I feel like if you buy a phone out right and pay full retail or whatever not the 199.999 2yr contract price then you should be able to do what ever you want to it.
Click to expand...
Click to collapse
And you can. If you buy it outright from ATT then they can unlock it for you. You just can't take it down to Unlock City and have them do it.
Now if ATT refuses to unlock it, then there is just cause for you to file a non-compliance complaint against them.

Woody said:
And you can. If you buy it outright from ATT then they can unlock it for you. You just can't take it down to Unlock City and have them do it.
Now if ATT refuses to unlock it, then there is just cause for you to file a non-compliance complaint against them.
Click to expand...
Click to collapse
do they actually have to by law if you buy it outright?

Probably not by law but it is your property (once paid off) and if you don't have a contract then there should be no ties that bind. Now if you are using THEIR service/bandwidth they can enforce certain criteria based on services rendered.
Anyone can file a complaint, it is just hard to determine where and to whom it would be most effective.
Edit: I think I might get a copy of this law in the morning and read it on the pooper. I have a legal background so I can decipher some legalese. Anyone got a link? Not to another news source, but the actual law.

Woody said:
Probably not by law but it is your property (once paid off) and if you don't have a contract then there should be no ties that bind. Now if you are using THEIR service/bandwidth they can enforce certain criteria based on services rendered.
Anyone can file a complaint, it is just hard to determine where and to whom it would be most effective.
Edit: I think I might get a copy of this law in the morning and read it on the pooper. I have a legal background so I can decipher some legalese. Anyone got a link? Not to another news source, but the actual law.
Click to expand...
Click to collapse
I wonder if they could charge you a fee to unlock after you buying it outright

Woody said:
And you can. If you buy it outright from ATT then they can unlock it for you. You just can't take it down to Unlock City and have them do it.
Now if ATT refuses to unlock it, then there is just cause for you to file a non-compliance complaint against them.
Click to expand...
Click to collapse
Well att, tmo, probably would honor unlocking the phones. Verizon you may have trouble with as always

Ill never buy a carrier branded phone again

[Q] Jump on Demand

Anybody know if T-Mobile cares about you rooting your phone when you are on Jump on Demand? I want to try it out but would hate to have to pay a stupid crazy amount because it is technically "their device". At the same time, I do not see anything in the lease agreement that states you cannot alter your phone except for this little blurb: If you return a device to T-Mobile that exhibits excess wear and use, you'll be charged for that item. Excess wear and use is beyond the minor wear reasonably expected to result from ordinary, everyday use, such as material alterations to its hardware or software. I know, usually, T-Mobile is pretty lax when it comes to rooting your phone and returning to the store.
Anybody tried to "jump" already and have them say something about it?

hawkstwelve said:
Anybody know if T-Mobile cares about you rooting your phone when you are on Jump on Demand? I want to try it out but would hate to have to pay a stupid crazy amount because it is technically "their device". At the same time, I do not see anything in the lease agreement that states you cannot alter your phone except for this little blurb: If you return a device to T-Mobile that exhibits excess wear and use, you'll be charged for that item. Excess wear and use is beyond the minor wear reasonably expected to result from ordinary, everyday use, such as material alterations to its hardware or software. I know, usually, T-Mobile is pretty lax when it comes to rooting your phone and returning to the store.
Anybody tried to "jump" already and have them say something about it?
Click to expand...
Click to collapse
I jumped with a note 3 that had Knox tripped to the Galaxy s6. No issue here. They just checked that it turned on and the display worked.

guaneet said:
I jumped with a note 3 that had Knox tripped to the Galaxy s6. No issue here. They just checked that it turned on and the display worked.
Click to expand...
Click to collapse
Was that on JoD or Jump v1/v2?

hawkstwelve said:
Was that on JoD or Jump v1/v2?
Click to expand...
Click to collapse
It was on jump. I'm not sure which one though

They don't check for root they just check for the physical condition of the phone and whether or not it boots up lol
Sent from my SM-G925T using Tapatalk

When I trade in my previous nexus 5 I asked if they cared about root and they did not. They did request I wipe my data.

I knew T-Mobile didn't care about root when you turn it in on regular Jump, I just didn't know if JoD was any different since technically you are leasing the phone from them. But I guess not. Thanks guys!

All you need to do is a factory reset before handing it to them.
Pp.

In my experience, I jumped form S5 to S6e. I specifically did it in a corporate T-Mobile store (I personally despise the Authorized Resellers, sorry if I offend anyone here... I've just had bad experiences with them on AT&T and T-Mobile too). I even told the guy that it had been rooted/tripped/etc.
The guys said, "If it boots, doesn't have any major damage, the screen is in good condition (not cracked or super-scratched), and there's no sign of water damage... we'll take it." He further went on to explain that the devices typically either get parted-out, or they get used as insurance loaners.
After JUMPing, I rooted my phone, tripping Knox, within 15 minutes of arriving at my friend's house.
Disclaimer: YMMV. It's possible not all reps/stores are this cool about it.

Aou said:
In my experience, I jumped form S5 to S6e. I specifically did it in a corporate T-Mobile store (I personally despise the Authorized Resellers, sorry if I offend anyone here... I've just had bad experiences with them on AT&T and T-Mobile too). I even told the guy that it had been rooted/tripped/etc.
Disclaimer: YMMV. It's possible not all reps/stores are this cool about it.
Click to expand...
Click to collapse
There are good/bad/cool/jerk reps at both corporate and authorized resellers. I've seen some of the best reps and managers at T-Mobile stores that look like corporate but are owned by someone else. They even let me return a phone that I bought on-line and the corporate T-Mobile store that was closer to my house wouldn't take it back!

If we keep our VZW Note 7s, is our warranty voided?

As in, if my phone explodes in a month, will they replace it?

Lol. No they won't.

if you turn down the recall you are likely to have to take full liability, also they will be unable to repair or replace the phone as it has been discontinued meaning they likely can't even give support should the device breakdown.

I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
I encourage you to speak with a rep and see if they say the same, but that's the answer I got.

Shredder96 said:
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
Click to expand...
Click to collapse
I would get that in writing if I were you...

Shredder96 said:
I spoke with a Verizon rep yesterday asking this exact same question, and they told me that I would be covered indefinitely. They also let me know that if that changes, there will be a notification urging remaining users to turn their phones in before they lose the opportunity.
I encourage you to speak with a rep and see if they say the same, but that's the answer I got.
Click to expand...
Click to collapse
I called up Verizon today and the nice lady I spoke with told me the same thing. She said that currently, there is no deadline set for the recall. I told her my plan was to hold onto it until ~Feb-March when the S8s are announced, then use my upgrade for that, and she said cool, I can upgrade my phone then. Also said that if my phone blows up in 2 months or whatever, I can still turn it in to get a S7 or S7e or whatever.
She didn't mention anything about a deadline, or if that changes I'll be notified, but I assume we will. But I'm trying to get this in writing, maybe from a live chat assistant?

There's an official CPSC recall now. You will have no legal recourse.

The CPSC doesn't set laws, and the recall as far as the U.S. is concerned is still voluntary per Samsung's statements. As stated by the CPSC itself on the Note 7 recall information page:
CPSC Note 7 recall info page said:
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
Click to expand...
Click to collapse
This is not a mandatory recall at this time as of me making this post (9:15PM Pacific time 10/13/2016), it is a voluntary one.
Even so, anyone that keeps their Samsung Galaxy Note 7 past today is on their own, in legal terms of liability for any and all potential damage to person or property as long as they continue to use the device.

br0adband said:
The CPSC doesn't set laws, and the recall as far as the U.S. is concerned is still voluntary per Samsung's statements. As stated by the CPSC itself on the Note 7 recall information page:
This is not a mandatory recall at this time as of me making this post (9:15PM Pacific time 10/13/2016), it is a voluntary one.
Even so, anyone that keeps their Samsung Galaxy Note 7 past today is on their own, in legal terms of liability for any and all potential damage to person or property as long as they continue to use the device.
Click to expand...
Click to collapse
they always put voluntary as they can't force people to return something, but it gives the firm legal protection when a device explodes down the road and the owner tries to sue the firm, as the firm can just turn around and say "well we did tell you to return the device"
a mandatory recall is a near impossibility without getting courts and all sorts in place to actually forcibly take the device from those who want to keep it.

therapist1 said:
I called up Verizon today and the nice lady I spoke with told me the same thing. She said that currently, there is no deadline set for the recall. I told her my plan was to hold onto it until ~Feb-March when the S8s are announced, then use my upgrade for that, and she said cool, I can upgrade my phone then. Also said that if my phone blows up in 2 months or whatever, I can still turn it in to get a S7 or S7e or whatever.
She didn't mention anything about a deadline, or if that changes I'll be notified, but I assume we will. But I'm trying to get this in writing, maybe from a live chat assistant?
Click to expand...
Click to collapse
That's what I did twice with AT&T yesterday. In between those chats I called the corporate store where I purchased our two devices and they had told me I had a month. The second chat they said that wasn't true and I could wait for the S8, BUT they said Samsung could stop taking them back at any time, but as of right now they aren't giving a date. So, I figure they will very soon set a deadline. They will make more money if people switch to the outgoing S7 line rather than waiting for the S8. It's a dirty trick but I fully expect it to happen. That said, I am waiting until the LG V20 is in the store so I can make up my mind if I want that or an S7. The S7 edge is almost the same phone as the Note 7. Just lacking a little screen size, Iris thing, and a little smaller internal storage. I was kinda of on the fence because I want the USB C in my new phone, but I haven't used the cable since getting the wireless charger anyway. The V 20 looks promising, except it's not waterproof and doesn't have that nifty Samsung Pay that I've grown to love. I am sad about this whole thing, though.

Why would anyone want to keep the phone? Aside from the obvious....they will end all support for it, it'll be dead to them and the carriers. The phone will stop getting updates. My guess is since Samsung is giving until 12/31 to get a refund or exchange, they will eventually send an update that will shut the phone down and leave you with a brick. At that point you probably won't be able to get a refund or exchange. Money wasted

I ended up returning mine and I went with the Moto z force. I love it so far!! Less software features but it is super smooth, good battery life, and the finger print scanner is unreal haha very accurate. So far I am happy that this happened so I could try a new phone for once. I have used the note line since the note 2.
Sent from my XT1650 using XDA-Developers mobile app

EVOme said:
Why would anyone want to keep the phone? Aside from the obvious....they will end all support for it, it'll be dead to them and the carriers. The phone will stop getting updates. My guess is since Samsung is giving until 12/31 to get a refund or exchange, they will eventually send an update that will shut the phone down and leave you with a brick. At that point you probably won't be able to get a refund or exchange. Money wasted
Click to expand...
Click to collapse
Where have you seen they are giving until 12/31 to return it? I was told there has been no date set.

jdyowa said:
Where have you seen they are giving until 12/31 to return it? I was told there has been no date set.
Click to expand...
Click to collapse
Translate this page....
https://news.samsung.com/kr/삼성전자-갤럭시-노트7-교환ㆍ환불-실시

EVOme said:
Translate this page....
https://news.samsung.com/kr/삼성전자-갤럭시-노트7-교환ㆍ환불-실시
Click to expand...
Click to collapse
What makes you think I can't read Korean? Is this for the US as well?
Samsung has carried the goods exchange and refund from consultation with follow-up measures in accordance with the carrier to stop the sale, exchange stop, stop using the recommendations of the National Agency for Technology and Standards and stop the sale and exchange of products Galaxy Note 7 and 13 days.
Refunds and exchanges are taking place until 31 December.
Customers want a refund or exchange to other models can receive information from the original point of purchase (opening wife).
Customers who have purchased the device, etc. muyakjeong open market after the agency contract terminated at the opening of the store may get a refund from the dealer.
When replacing a Samsung smartphone, will be available in three events Mobile Mall coupon equivalent of ten thousand won.
Samsung Electronics official said, "the Galaxy Note knock the deep apology apologize for the inconvenience and simryeo our customers and partners who love to believe the 7" and "Please stars buried readiness dareuni confirmation call before visiting hope julyisi inconvenience," he said.

I have no idea, but I can't imagine why they post a date for one region and not the others.
I hate the fact I'm now using an iPhone due to this mess, but oh well.
Sent from my iPhone using Tapatalk

i have two note 7 one of the first ...... and the other of the second recall....
call yesterday to samsung ... and i explain my situation and the rep says there is no deadline available ... cause they still searching the issue.... so i decide to exchange the first note and keep the second recall note 7 ... until samsung made an statement .......

Think about it. They recall the product. Why would they honor the waranty? They won't. There will also be no spare parts.

what's the deadline for returning our note7's

I was wondering does anyone know what the deadline is to return these devices? I only ask as I'm waiting for my replacement to arrive before sending it back.

Depends on your carrier, and generally they haven't said yet. Figure to have 30 days from whenever your carrier announces a date. You'll probably still be able to return later, but lose out on any incentives.
Sent from my SM-N930T using Tapatalk. BOOM!

There is NONE... it is a recall they have to take it in no matter what.. this is the big reason why i think verizon is wrong for turning people away from returning in store.. not only do they have physical evidence of trying to return the device they also get the getting denied by returning on file... so either way verizon loses

Think about it from Samsung's point of view - they want to have them all back so that there's zero chance of them failing and bringing them MORE bad publicity. They will accept a Note 7 back 3 years from now.
But I'm sure they will announce a date after which you would only get your money back, and eventually maybe not all of your money (after all, in two years, your phone is no longer worth it's original selling price, so why would they give you that much for it?). But who knows, I'd just keep my eyes open for an announcement about it. I'm sure it will be carried on every news service in the world, considering how big of a deal they've made this into.

What about folks that took advantage of contract renewal upgrades? That's what I'm afraid of losing , don't wanna be stuck with a phone that will never get updated or and only get a refund on the $350 i paid . Ideally I would like to wait for the s8
Sent from my SM-N930P using XDA Free mobile app

ooMoo said:
I was wondering does anyone know what the deadline is to return these devices? I only ask as I'm waiting for my replacement to arrive before sending it back.
Click to expand...
Click to collapse
If you have the international Singapore version: SM-N9300FD You have from Oct. 13 to Nov. 6 to get an exchange or full refund.
In the US They have no deadline since the Government has not made a full investigation on the source of fires and has not issued a recall yet.
Sent from my SM-N930F using XDA-Developers mobile app

I don't think there is a time limit on turning the phone in but I bet there is a time limit for compensation.
Sent from my LG-H901 using XDA-Developers mobile app

At some point Verizon will likely set a time limit I bet. So far I have not seen one on VZ and am mulling my options on what phone to get (if any, might go back to my Note 4) to replace it. Right now the leader is the S7 edge - by far the closest to a Note 7 we can get. Still not as nice a phone though.

I wonder how long providers are going to let people use the Note 7, those that still do are pretty much using a free phone as they can still get a refund when they return it, I'm sure the providers don't really like that idea.
Sent from my SAMSUNG-SM-N930A using Tapatalk

I like it, I'll wait until the S8 or S8 + pen and see if I get trade it in for that.

in Mexico you have the one year warranty period, no deadlines whatsoever, full consumer rights support, sorry to know that in other high life countries, you dont get any decent support, with all your high level pseudoMegaCountry all rightful laws

winol said:
in Mexico you have the one year warranty period, no deadlines whatsoever, full consumer rights support, sorry to know that in other high life countries, you dont get any decent support, with all your high level pseudoMegaCountry all rightful laws
Click to expand...
Click to collapse
You're aware that Samsung is the one who provides the warranty, not the government, yes? I don't doubt the laws surrounding warranty are as you say in Mexico, but if Samsung has a year long warranty, their warranty says that they either replace, repair, or refund, the device. Since there's no equivalent, and since it can't be repaired (line is cancelled), I can't see how they could wiggle out of refunding, even in the "pseudoMegaCountry"'s.
I think I'd prefer to take my chances with less stringent laws supporting warranty though, if I get to be in a country that isn't as kidnappy

dark-fiction said:
I like it, I'll wait until the S8 or S8 + pen and see if I get trade it in for that.
Click to expand...
Click to collapse
Ditto.
And if not ill keep it and just buy the next one anyway if I like it
Sent from my SM-N930W8 using Tapatalk 2

Laws vary from country to country (obviously).
Here in the UK, the law is very clear however. The Consumer Rights Act (2015) states that all products should meet these standards:
Satisfactory quality: Goods shouldn't be faulty or damaged when you receive them.
Fit for purpose: The goods should be fit for the purpose they are supplied for
As described: The goods supplied must match any description given to you
It is impossible to imagine how anyone could successfully argue in court that the Note 7 passes the tests above. In fact it fails ALL of them!
But how long do you have to return it?
These obligations (which are on the *seller*, which may or may not be Samsung, btw) last for 6 years. However, for the first 6 months, any fault is deemed to have been present upon delivery and it is up to the seller to *prove* that it was not. Not up to you to prove that it was.
So it's probably easier if you return it before end of March 2017, but any time after that, you are still OK but might face a bit more hassle.

Chippy_boy said:
Laws vary from country to country (obviously).
Here in the UK, the law is very clear however. The Consumer Rights Act (2015) states that all products should meet these standards:
Satisfactory quality: Goods shouldn't be faulty or damaged when you receive them.
Fit for purpose: The goods should be fit for the purpose they are supplied for
As described: The goods supplied must match any description given to you
It is impossible to imagine how anyone could successfully argue in court that the Note 7 passes the tests above. In fact it fails ALL of them!
But how long do you have to return it?
These obligations (which are on the *seller*, which may or may not be Samsung, btw) last for 6 years. However, for the first 6 months, any fault is deemed to have been present upon delivery and it is up to the seller to *prove* that it was not. Not up to you to prove that it was.
So it's probably easier if you return it before end of March 2017, but any time after that, you are still OK but might face a bit more hassle.
Click to expand...
Click to collapse
Even after that first 6 months, if the phone has been subject to a recall (a worldwide one no less!), I can't imagine Samsung would bother trying to argue it. It would just make them look like idiots (more than they already do), they'd have zero chance of winning their argument, and they would likely be liable for any legal fees involved in proving that the faults caused the phone to not meet the legal requirement of the Consumer Rights Act. I know in Canada that would be a likely outcome, anyways.

asaqwert said:
Even after that first 6 months, if the phone has been subject to a recall (a worldwide one no less!), I can't imagine Samsung would bother trying to argue it. It would just make them look like idiots (more than they already do), they'd have zero chance of winning their argument, and they would likely be liable for any legal fees involved in proving that the faults caused the phone to not meet the legal requirement of the Consumer Rights Act. I know in Canada that would be a likely outcome, anyways.
Click to expand...
Click to collapse
Agreed. It would be a slam dunk in the UK as well.
The only complication is that unlike buying (say) a washing machine, you have the telco's contract to consider as well as the retail purchase. Since the telco subsidises the phone purchase, it gets a bit messy.

I've given up mine is arranged to go back next week.

In the US the recall will not end. Samsung will remain liable to accept the phone return for full refund. So, I guess, the deadline would be upon ignition for those like me that choose to keep it.
The only question remaining is the cost of return. Right now it is free to return.

Samsung Note 7 sm-n930fd International version not being accepted by Samsung US

Hello we are an business stuck with "60 pieces" of the famous Samsung Note 7 interational version, imported from Singapore. model sm-n930fd (black, gold, silver).
Since day 1 (September) #recallprogam for note 7 we start dealing with Samsung US, first as business didn't work, then as a consumer, didn't work.
After they announce the full recall we start again, contacting Samsung Singapore, Samsung US,
- so far Singapore helps (replies email and follow up the case)
- Samsung US, delays the case. already like 5 tickets numbers, operator mention 24 to 48 hrs, then 5 to 7 business days, after the due date, cancel the ticket and starts a new one. it becomes and never ending loop.
they promise a supervisor will contact you, the case has been escalated, but is not moving . we submit proof of purchases, imeis. do you imagine read 60 x2 (dual simcards) imeis over the phone? :crying:
Somebody else is having the same issue?
We contact us consumer product safety comission, help me howard, twitter account, etc.

You must make you feel out loud by Samsung USA because i.e Samsung Italy is refunding WHATEVER Note 7 from around the world (provided that you show how much you spent with some documentation of course) without question!

Well, I think that if you go to Singapore, you would be able to turn each in for nearly 1100$. But you don't have but til the 8th of November to do so. I called and they offered to refund my money but not trade...they told me to go to the US side to trade. I have actually ran into several reports of S7 edge (the phone I would want to get if I did trade) exploding/burning up. I have also read reports that over 26 incidents of the originally note 7s were BS reports. see http://www.hardwarezone.com.sg/tech...false-reports-note7-fires-one-which-singapore http://www.hardwarezone.com.sg/tech-news-samsung-received-26-false-reports-note7-fires-one-which-singapore for details. I have decided thus far to keep mine. I have had not one indication that my Note 7 is anymore dangerous than any other phone I have every owned. ALL phones have a chance of burning up when you recharge them or put them under heavy loads of use. Just look it up. Now should I decide to trade my phone in, I end up loosing in on the deal...since I can buy a single sim (I have dual now) S7 edge for less than 600$ and the thank you from the US side is a 100$ plus 50$ keeping with the brand thing... In my opinion, not worth it when I am confident that the phone I have now and have had for over a month (and charge all the time at work and in the car) is safe. If it were going to blow up, it would have done so already, like reports we have heard (while this is not the one I was looking to show, this will do for now), http://www.computerworld.com/article/3134530/android/samsung-galaxy-s7-edge-phones-are-catching-fire-too-2-fires-in-the-last-week.html Like I said earlier... ALL phones are potential bombs without proper care and cautions.

[email protected] said:
Hello we are an business stuck with "60 pieces" of the famous Samsung Note 7 interational version, imported from Singapore. model sm-n930fd (black, gold, silver).
Since day 1 (September) #recallprogam for note 7 we start dealing with Samsung US, first as business didn't work, then as a consumer, didn't work.
After they announce the full recall we start again, contacting Samsung Singapore, Samsung US,
- so far Singapore helps (replies email and follow up the case)
- Samsung US, delays the case. already like 5 tickets numbers, operator mention 24 to 48 hrs, then 5 to 7 business days, after the due date, cancel the ticket and starts a new one. it becomes and never ending loop.
they promise a supervisor will contact you, the case has been escalated, but is not moving . we submit proof of purchases, imeis. do you imagine read 60 x2 (dual simcards) imeis over the phone? :crying:
Somebody else is having the same issue?
We contact us consumer product safety comission, help me howard, twitter account, etc.
Click to expand...
Click to collapse
You need to call Samsung Singapore before the 6th. Singapore time and start the refund process. They may issue the refund before you even return the phones. They will mail you a check to Singapore and you need your Tax Payer ID exclusive to that country. That information is listed in their site http://www.samsung.com/sg ?
Sent from my SM-N930F using XDA-Developers mobile app

Awesome, I have the same issue with Samsung Austria.
I just have only one device but the story is exactly the same.
I'm not easily pissed off, but they seem to have is as a goal...

if i were you , i would hook up with samsung singapore , spent some money to sent back the 60 sets to them

Aimara said:
if i were you , i would hook up with samsung singapore , spent some money to sent back the 60 sets to them
Click to expand...
Click to collapse
If I can ship them back., We will be so happy but as we know the phone has been worldwide banned by Airlines.. and Samsung (Singapore and US) of course knows. they play a game want us to give up, it is a lot of money seating in our office.

CerveCesar said:
You need to call Samsung Singapore before the 6th. Singapore time and start the refund process. They may issue the refund before you even return the phones. They will mail you a check to Singapore and you need your Tax Payer ID exclusive to that country. That information is listed in their site ~~~
Sent from my SM-N930F using
I called Singapore more than 30 times, (thanks, PennyTalk) they escalated the case, Samsung Singapore is like upset, "what is the reason for rejection in your country?" , I reply: "there is no reason, there is silence, and new tickets numbers, waiting for the supervisor to wake up from his nap, and the loop never ends, please Can I ship the NOTE 7s back to you?"
Samsung Singapore:-" With regards to the information you append in your earlier reply, we would suggest you to contact Samsung US whom will advice on the exchange process further. We assure you that we will be assisting all Galaxy Note 7 customers in the exchange, regardless of your residing country. / [email protected]
emails address I submit info: cosenr / sea.support/ snaecr_ag48 / President sea.samsung.com(only address reply me)
Also this case has been report to psc.gov and still waiting for a response.. "the unit is hazardous please you need to get ride asap" , I have an open case but still is not moving..
I will be posting every update about this case.. is a lot of money on hold..
thanks for read
Click to expand...
Click to collapse

Gosh! Thats terrible what Samsung is doing to their Sellers. However at least you contacted Samsung Singapore before the deadline. The item itself is not hazardous. Its just defective and banned from airlines. I recommend to just let Samsung get around your claim and give them time. Maybe they have bigger more expensive claims that require faster response like the big phone companies or the people collecting damages.
Sent from my SM-N930F using XDA-Developers mobile app

CerveCesar said:
Gosh! Thats terrible what Samsung is doing to their Sellers. However at least you contacted Samsung Singapore before the deadline. The item itself is not hazardous. Its just defective and banned from airlines. I recommend to just let Samsung get around your claim and give them time. Maybe they have bigger more expensive claims that require faster response like the big phone companies or the people collecting damages.
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
This is what I am doing being patient, polite and call every day, minimum 3 or 4 times.. I believe I spoke with all the team already..

hmmm.... I'm from Austria too, got last wednesday a call from Samsung Austria for changing my FD modell from Dubai - should use the form of http://www.samsung.com/at/note7exchange
But I don't like change the device now, is the best smartphone I ever had - use Hydra ROM 1.4 and works fine with 100% charging (admittedly tripped knox to 0x1, but no problem for me)
pilzj said:
Awesome, I have the same issue with Samsung Austria.
I just have only one device but the story is exactly the same.
I'm not easily pissed off, but they seem to have is as a goal...
Click to expand...
Click to collapse

JHimmelbauer said:
hmmm.... I'm from Austria too, got last wednesday a call from Samsung Austria for changing my FD modell from Dubai - should use the form of http://www.samsung.com/at/note7exchange
But I don't like change the device now, is the best smartphone I ever had - use Hydra ROM 1.4 and works fine with 100% charging (admittedly tripped knox to 0x1, but no problem for me)
Click to expand...
Click to collapse
I understand, I would love to keep it, but I missed to root it prior to their damn softwareupdates.
Samsung AT is insane, they still give you that recommendation. I went trough the from which also allows you to get you money back.
But at the very end you have to accept the terms which state that the phone has been purchased in Austria only. So this form can not apply if you got it from Dubai.
I made them aware of this already on several occasions.
SamAT seems to be quite disconnected from the rest of the company and they don't really know what they are doing or want to do...

I don't have tested the formular - I was weeks before in contact with Samsung AE and told them, no Airline will transport my N7. Samsung AE has contact SamAT and they contact my office (I was unfortunately not in the office, they spoke with my secretary)
I have rooted all my Note devices, because I like to have my own "look and feels" with own launcher (Apex) - my Note 7 has the same look like my ferst Note until Note 4. No Samsung Software updates is OK for me, all costom roms does what I need and special things I realize 99% with Xposed
pilzj said:
I understand, I would love to keep it, but I missed to root it prior to their damn softwareupdates.
Samsung AT is insane, they still give you that recommendation. I went trough the from which also allows you to get you money back.
But at the very end you have to accept the terms which state that the phone has been purchased in Austria only. So this form can not apply if you got it from Dubai.
I made them aware of this already on several occasions.
SamAT seems to be quite disconnected from the rest of the company and they don't really know what they are doing or want to do...
Click to expand...
Click to collapse

JHimmelbauer said:
I don't have tested the formular - I was weeks before in contact with Samsung AE and told them, no Airline will transport my N7. Samsung AE has contact SamAT and they contact my office (I was unfortunately not in the office, they spoke with my secretary)
I have rooted all my Note devices, because I like to have my own "look and feels" with own launcher (Apex) - my Note 7 has the same look like my ferst Note until Note 4. No Samsung Software updates is OK for me, all costom roms does what I need and special things I realize 99% with Xposed
Click to expand...
Click to collapse
Me too - same country, same situation

[email protected] said:
Imported from Singapore.
Click to expand...
Click to collapse
Samsung's grey-market sales policies are legend. They provide no support or warranty service for devices sold outside their selling region. They also provide no support for any products not purchased from an authorized reseller. Anyone importing a Samsung phone from another region should know the risks - it's not like it's a secret.
So far Singapore helps (replies email and follow up the case)
Click to expand...
Click to collapse
The reseller or distributor you purchased the phones from in Singapore should be the one to help you.
Samsung US, delays the case. already like 5 tickets numbers.
Click to expand...
Click to collapse
This late in the game and after already losing $5B+ I agree Samsung should have a program in place to help people who imported or bought third party even though it's against their support guidelines.
I hope this is a less for those that bought/buy Samsung products third party. You might pay more up front to get a legitimate device but as the Note7 example shows there are huge risks on the back-end should something go south.

I always have accepted the risks of purchasing it overseas. Also rooting was a conscious choice every time. I never expected to have any warranty.
However Samsung pushed updates that made the device unusable. I also accepted the liability if the phone would really start burning, even took precautions and have extinguishers everywhere where I charge the phone.
But now it can only be charged to 60% and you get endless warnings, etc.
This is not what i purchased and it is not usable anymore, so I expect to be able to return it...
Hope it will end well for everyone...

Today I called again to my friends in Samsung US, they give me a new ticket number, one more time.. lol. so far said the supervisors are reviewing my case. has been escalated. We always import from phones and never an issue, but these note 7 is killing us very badly. Samsung us told me I will receive a large box, containing the small boxes, the company handling the recall is : Stericycle 877-860-1200, then they will pass the information to Samsung for issue the check,. of course we talk about timing.. 5 to 7 business days times (wait for box), (wait to review) (wait for check) I will be waiting like 2 months..