Yesterday my wife's 5x shut down and would not restart. It took a few hours but it finally started. Today she was using it and without prompting a download it started a firmware update and now it seems to be stuck at zero. Any ideas short of an RMA?
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kenhicg said:
Yesterday my wife's 5x shut down and would not restart. It took a few hours but it finally started. Today she was using it and without prompting a download it started a firmware update and now it seems to be stuck at zero. Any ideas short of an RMA?
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Are you able to get into the recovery mode and clear the cache or do a factory reset? I would just call them for an RMA if not. Was able to get my free replacement in 2 days with expedited shipping.
Sent from my Nexus 5X using Tapatalk
I did wipe cache and reset the phone but it still doesn't work.
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EeZeEpEe said:
Are you able to get into the recovery mode and clear the cache or do a factory reset? I would just call them for an RMA if not. Was able to get my free replacement in 2 days with expedited shipping.
Sent from my Nexus 5X using Tapatalk
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How did you get it in 2 days. They want me to send them the phone first. It will take a week or more
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kenhicg said:
How did you get it in 2 days. They want me to send them the phone first. It will take a week or more
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I got mine through the Google Store and called their 24/7 customer service number. (855) 836-3987. After the call, they sent me a link that I had to use within 24 hours to order my replacement. I picked the expedited shipping which was $18.99 (Not sure if that'll be covered by them). A hold for the total amount was put on my credit card until the old one gets sent back. They also emailed me return and packing labels.
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EeZeEpEe said:
I got mine through the Google Store and called their 24/7 customer service number. (855) 836-3987. After the call, they sent me a link that I had to use within 24 hours to order my replacement. I picked the expedited shipping which was $18.99 (Not sure if that'll be covered by them). A hold for the total amount was put on my credit card until the old one gets sent back. They also emailed me return and packing labels.
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I bought mine from best buy. But when I went to Google it steered me to LG
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kenhicg said:
I bought mine from best buy. But when I went to Google it steered me to LG
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Yeah I figured you might've got it not from the Google Store.
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kenhicg said:
I bought mine from best buy. But when I went to Google it steered me to LG
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One of the reasons we like buying our devices directly from Google (and willing to pay a big extra) is their excellent customer support.
Cross shipment replacements, no questions asked replacements, and money back guarantee only available from the Google Store. Otherwise you're stuck with the manufacturer which all do their best to reject claims instead of help their customers.
Related
So out of nowhere this weekend my nexus's power button was wacky and only working 70% of the times i pressed it. I sent it out to samsung with an RMA number today, and am using my girl's old droid pro for the time being.
Do you get a new phone with an RMA? How long does it typically take? Is it possible theyll say its not broken you just have to start pressing it harder?
Thanks guys.
Sent from my DROID Pro using Tapatalk 2
You'll get a refurb.
martonikaj said:
You'll get a refurb.
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Ughhhhh are you sure? Is it at least in perfect shape? I sent mine back flawless, I didnt even bother taking my screen protector off.
Also another question, when I subbed the droid pro i obviously have 3g data and not 4g for now. I still have unlimited data on my line, so when i get the nexus back will i be back on unl data? Thanks again in adv.
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al2x said:
Ughhhhh are you sure? Is it at least in perfect shape? I sent mine back flawless, I didnt even bother taking my screen protector off.
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They're supposed to be "like new", but they are definitely not new.
Also another question, when I subbed the droid pro i obviously have 3g data and not 4g for now. I still have unlimited data on my line, so when i get the nexus back will i be back on unl data? Thanks again in adv.
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Shouldn't change.
I can never be bothered dealing with warranty's, I just fix it myself. Cheaper and quicker.
MistaBishi said:
I can never be bothered dealing with warranty's, I just fix it myself. Cheaper and quicker.
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I never bother with extended warranties... but if a product fails during the manuf. Warranty period, im having them replace it
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If you have Verizon/Sprint go into the store and ask for one next time. Guaranteed new in box.
Sent from my Galaxy Nexus using XDA
Smokeey said:
If you have Verizon/Sprint go into the store and ask for one next time. Guaranteed new in box.
Sent from my Galaxy Nexus using XDA
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Uhh no lol. Not at all guaranteed. They'll hand you a refurb too.
martonikaj said:
Uhh no lol. Not at all guaranteed. They'll hand you a refurb too.
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+1
10char
martonikaj said:
Uhh no lol. Not at all guaranteed. They'll hand you a refurb too.
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I've been handed brand new Droid Incredible's still in box. As long as the phone isn't EOL they will probably give you a new one in store.
Sent from my Galaxy Nexus using XDA
Smokeey said:
I've been handed brand new Droid Incredible's still in box. As long as the phone isn't EOL they will probably give you a new one in store.
Sent from my Galaxy Nexus using XDA
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The policy for all of these carriers is to hand you a refurb first.
Good luck, they're idiots. I had to send my Charge to them three times.
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rudolphe said:
Good luck, they're idiots. I had to send my Charge to them three times.
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Did you get a brand new one after? They told me if you send it in a 3rd time then they will send you a new device.
RedBlueGreen said:
Did you get a brand new one after? They told me if you send it in a 3rd time then they will send you a new device.
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I never thought about that! It would fall under the lemon law I assume
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I changed this into a my progress thread. I have verizon and insurance.
I tested everything on the phone over a 24hr period. And here is progress.
Still using phone 2 as of now.
Phone 1 - random reboots.
Phone 2 - proximity sensor failure, vertical banding
Phone 3 - 2-3 screen purple, loses full signal and data then comes back. Few times a day. Basically like a ping out. Timeout. Whatever.
Phone 4 - coming tomorrow 8-15 maybe this one will be good!
Phone four is good so far! No data drops. Good screen. Korean model.
imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
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I have had 3 replacements. All looked new! No scratches just a little dust hahah. Had to send two back due to weak signal and loss of data. My third one works fine!
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imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
Click to expand...
Click to collapse
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Gahh Its Lee said:
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Holy crap.... 14 replacements? Why did you go through so many?
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I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
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Every time I get a refurbished from them it all ways has the plastic on the screen and plastic around the edges
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Smokeey said:
I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
Sent from my Galaxy Nexus using xda app-developers app
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whats this coat your talking about?
my first replacement was within the 14 day period, my phone was randomly rebooting every day.
this is going to be my third nexus, this time proximity sensor doesn't function even after recalibration and such.
i'm just worried that i'm going to get a phone worse off then my current. since there are so many bad ones out there, and i've heard of horror stories of refurb nexus's on youtube and such.
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
You would think that however there are tons of people who go through more then four replacements trying to get a good one from Verizon. There are videos of un boxing and having issues from first power on.
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Foxy Roxy said:
Holt crap.... 14 replacements? Why did you go through so many?
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Everything from defective screens to a totally borked antenna. Got one scratched to hell too.
Adamallica said:
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
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i honestly don't believe this being I was sent a refurb that had a trashed antenna and couldn't ever receive signal.
Sent from my Galaxy Nexus using Tapatalk 2[/QUOTE]
Sent from my Galaxy Nexus using Tapatalk 2
Got my first replacement today everything is working as intended so far.
Edit. Only thing I can find is sometimes radio timeout. I'm on jelly bean. And it'll say full service and 4G or whatever and then ill try to do something with Internet and ill lose service completely timeout and it'll reconnect.
Is this normal? Gonna test it for another day before I return.
Sent from my Galaxy Nexus using Tapatalk 2
Got a gnex coming overnight from vzw to replace my gf's gnex with a faulty charger port
Sent from my Nexus 7 using xda premium
when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
Philosophre said:
when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
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Click to collapse
You have 5 days or so to ship the faulty phone back upon receiving your new phone. They pay for the shipping both ways. If it is faulty just tell them you have already wiped data etc....battery pull blah blah blah so they don't make u do it and you aren't tied up on the phone. So glad I pay the $6.99 for TEC from asurion on both my lines. This process the few times I have had to do it is relatively painless.
Sent from my Nexus 7 using xda premium
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
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Sent from my Galaxy Nexus using Tapatalk 2
imablackhat said:
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
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Sent from my Galaxy Nexus using Tapatalk 2
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Click to collapse
I've had three phones out at once before so I guess so
Sent from my Galaxy Nexus using Tapatalk 2
Next one comes in tomorrow! Woman on the phone said she flagged my number to make sure they do a good inspection since it's my fourth one. Haha okay lady.
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90% of warranty exchanges are garbage.
I'm still in my return period at best buy and office Max has a 20% off any tablet.
Would you bother returning and rebuying the product? It seems I don't qualify for a price match unless I return it first which I thought was unnecessarily complicated.
Sent from my Nexus 7 using Tapatalk 4
Yes. At the very least, make them (best buy) jump through their own hoops, to give you the price match. You could always make a backup (with titanium, if you're rooted) and restore it on your new device. Using wugs toolkit, you can unroot and relock the bootloader for the return
That's what I did. I had to return and rebut, but she let me buy my own tablet back so no need to set up anything all over again. Did it all in one visit. Just have to make sure they price match before you return it.
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biggiestuff said:
That's what I did. I had to return and rebut, but she let me buy my own tablet back so no need to set up anything all over again. Did it all in one visit. Just have to make sure they price match before you return it.
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Click to collapse
Any restocking fees?
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finalhit said:
Any restocking fees?
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I would hope that they didn't charge him, considering he bought the same tablet again.. But you never know!
I was thinking of just buying one at Office Max and then returning that one to Best Buy. Would that work?
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stab244 said:
I was thinking of just buying one at Office Max and then returning that one to Best Buy. Would that work?
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Most office Max are out of stock
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finalhit said:
Any restocking fees?
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No restocking fee.
That works unless they keep serial numbers on the receipt
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wrichards2009 said:
That works unless they keep serial numbers on the receipt
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Usually they just check unit functionality, but it's not that much harder to just return to the vendor and risk less headaches.
I did this yesterday... no problems.
Call your local BestBuy and explain to them what you are trying to do. The person I talked to just had to ask her manager. I just went to service desk, she scanned by receipt and the coupon, the manager came by to authorize it and the $54 dollars went back on the card I paid with. The whole thing took under 5 minutes. Definitely worth calling your local BestBuy and seeing if they will honor the coupon before it expires August 10th.
I would for 50 bucks
Sent 4rm my Nexus 7 2013... It feels and looks so sexy...
binary7 said:
I did this yesterday... no problems.
Call your local BestBuy and explain to them what you are trying to do. The person I talked to just had to ask her manager. I just went to service desk, she scanned by receipt and the coupon, the manager came by to authorize it and the $54 dollars went back on the card I paid with. The whole thing took under 5 minutes. Definitely worth calling your local BestBuy and seeing if they will honor the coupon before it expires August 10th.
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Where can I find the coupon? I'd like to try this out myself!!
SwiftKey'ed from my White Sprint Note 2 using XDA Premium
Just google OfficeMax 20 percent off printable coupon. Be sure to print it out so the manager can authenticate it. Good luck
Sent from my Nexus 7 using xda app-developers app
I'll have to try this tomorrow. Just googled and printed out the coupon.
Just went to best buy. They wouldn't honor it because they don't price match coupons apparently. They did search for a cheaper price and price matched tiger direct. 34 dollars off
Sent from my Nexus 7 using Tapatalk 4
Just got back from best buy. I got the 32 gb tablet, and the cashier said it was quicker to just refund me the difference back than returning and rebuying,
Once I got out to the car, I looked at the receipt, and somehow the cashier figured 20% of $269 was $80!
So my 32 gb was $191, and I used $25 in reward zone coupons, bringing it down to $166! And THEN I earn back $10 in new reward zone coupons as well.
Glad I went in for this!
finalhit said:
I'm still in my return period at best buy and office Max has a 20% off any tablet.
Would you bother returning and rebuying the product? It seems I don't qualify for a price match unless I return it first which I thought was unnecessarily complicated.
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Just go to best buy for price match. I got a friend to buy it for me as it hasnot been released in the UK. So i asked for the same.
I called them from the UK and talked to the best buy. They told me they would match the price and I would need to bring original receipt and Office max coupon printed ( Its valid from 4th Aug to 10th Aug) and talk to the manager or Customer Service desk. If you bought it within that period , I guess you are good to go for a price match.
Link for Coupon
http://view.ed4.net/v/FYCB4Z/XPL0Y/BIHXD5C/WCYDID/
Has anyone canceled there order a day after placing it? Mines ships out in a couple of days and I placed it yesterday but I wanna cancel it and pick one up from an office Depot near me. Google refuses to cancel my order even though it hasn't shipped yet. Is that normal?
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nazem said:
Has anyone canceled there order a day after placing it? Mines ships out in a couple of days and I placed it yesterday but I wanna cancel it and pick one up from an office Depot near me. Google refuses to cancel my order even though it hasn't shipped yet. Is that normal?
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Click to expand...
Click to collapse
That's weird it should cancel you could call the customer service.
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nazem said:
Has anyone canceled there order a day after placing it? Mines ships out in a couple of days and I placed it yesterday but I wanna cancel it and pick one up from an office Depot near me. Google refuses to cancel my order even though it hasn't shipped yet. Is that normal?
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Click to expand...
Click to collapse
That's normal. Google only gives you a couple hours before they won't let you cancel it anymore. I had the same problem during the n4 debacle last Nov. They are just gonna tell you to turn the box away at the door when it gets delivered.
>^.^< Sent from meow HTC One which is like catnip to me atm
If not, test it and sell it as new and tested on eBay.
I m sure thousand would appreciate a working and tested item before buying oversea.
nazem said:
Has anyone canceled there order a day after placing it? Mines ships out in a couple of days and I placed it yesterday but I wanna cancel it and pick one up from an office Depot near me. Google refuses to cancel my order even though it hasn't shipped yet. Is that normal?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Is there a better deal at Office Depot, a coupon or something?
BoneXDA said:
Is there a better deal at Office Depot, a coupon or something?
Click to expand...
Click to collapse
No not that I know of.
Sent from my Nexus 7 using xda app-developers app
So today thru the T-Mobile device unlock app I was able to unlock the phone for use with any gsm carrier. I also checked my plan and they took the monthly $30 Equipment plan charge off! So I technically got a note 7 for $120 bucks as I only paid for it for 4 months! Still works great
marauderrt10 said:
So today thru the T-Mobile device unlock app I was able to unlock the phone for use with any gsm carrier. I also checked my plan and they took the monthly $30 Equipment plan charge off! So I technically got a note 7 for $120 bucks as I only paid for it for 4 months! Still works great
Click to expand...
Click to collapse
Did you place a temporary or permanent unlock request ?
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waterpass said:
Did you place a temporary or permanent unlock request ?
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Permanent
I have tried several times and it failed. What was your EIP balance by the time of request? Like more than 50%?
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waterpass said:
Did you place a temporary or permanent unlock request ?
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Click to collapse
waterpass said:
I have tried several times and it failed. What was your EIP balance by the time of request? Like more than 50%?
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Click to collapse
Definitelt not. I got the phone in october and they only charged me for the EIP for 4 months. Check yours now they might of removed your EIP completely! Mines not showing up anymore..
No, they charge me for $32 with change. Got yours in October? I think they stopped selling them in mid September.
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I got mine October 8th thru tmobiles Preorders of the Gen 2. They sold them for a day before recalling it again. This is what my EIP menu shows.
wait a min, can i unlock mine? or is it only tmobile?
Probably only T-Mobile Owen. But you can try!
I can tell you from personal experience that it is entirely possible for the full remaining value of the phone to show up on your bill. Hope it doesn't happen to you.
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rcobourn said:
I can tell you from personal experience that it is entirely possible for the full remaining value of the phone to show up on your bill. Hope it doesn't happen to you.
Sent from my SM-G935T using Tapatalk
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it didn't. They actually credited me the months I paid for it. So I got all my money back for it.