Sound and video problem - Galaxy Note 3 Neo Q&A, Help & Troubleshooting

Hello, I just got this neo yesterday (it's used my workplace gave it to me). The sound and video play in slow motion, spotify, movies, youtube, etc. I tried deleting the cashed portion data, it worked but for only 5 seconds after reboot so im confident it's a software issue not of a hardware one. Also when someone calls me they hear a loud grumble like sound and they barely hear my voice keeping in mind that the two issues appeared together. thank you in advance. :good:

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[Q] Motorola S9-HD problems..

Hi, I'm having issues with my brand new, just bought today Motorola S9HD bluetooth headphones. I am having three issues so far:
First Issue: The headphones seem to work with the Google Music player (stock, but newest version via market), but I cannot use seek controls, play/pause.
FIRST ISSUE SOLVED BY REMOVING WP7 MUSIC PLAYER AND ONLY HAVING STOCK ON THE DEVICE.
Second Issue: While I'm listening to music, I sometimes want to make a quick call. I assume with these I should be able to hit the call button, which goes to voice commands, then I say who I want to call, and boom, done. BUT! whenever the screen is off and I'm listening to music, then click the call button, it gives me three or so beeps but never quits playing music and never goes to voice commands. THE ANNOYING SOLUTION THAT I FOUND: When I turn on the screen, I am able to click the call button and go into voice commands, call whoever, etc.
SECOND ISSUE NOT SOLVED EVEN AFTER SWITCHING TO STOCK GOOGLE MUSIC PLAYER.
Third Issue: For some reason, I will get a random space (0.5 seconds to 1 second) randomly of no music, then it resumes. BUT sometimes it just all together stops playing music. I have left it for a couple minutes to see if it'll resume, but it doesn't. Then I look at the phone and it says it's still working, and the only way to make it play music through the headphones again is to restart bluetooth via the phone.
THIRD ISSUE POSSIBLY SOLVED BY USING STOCK GOOGLE MUSIC PLAYER INSTEAD OF WP7 MUSIC PLAYER. BUT SUGGESTIONS ARE STILL WELCOME.
Thanks for all your help!
2nd issue: did you tell it the first time what voice control you want to use? Like Vlingo, google voice, google search, etc.
3rd issue: no clue, mine does that too and it is annoying. I notice it gets worse if the battery is 2 or so hours without a charge.
Thanks for the reply. I'll try assigning the voice commands app.
Sent from my GingerBlur'd, de-odex'd, modded Motorola Atrix 4G (ish.)
muy issue with my Moto S(HD is that I continually have to re-pair every time I try to use them. anyone know why?
Regarding item #3, I think this is more related to the bluetooth stack on the Atrix crashing than it is related to the S9HDs. I don't have that problem with my S9HDs, but I routinely get it when paired to my car stereo. Probably happens once a week with my car stereo, whereas I've only seen it once in several months with my S9HDs. I'm hoping the bluetooth stack has been improved when we get gingerbread shortly.
I've a nokia BH503 BT headset ATM and never had those issues. It works with EVERY app on the phone, even the emulators, games and notifications sounds through the bluetooth headphones. I luv it.
Before my motorola atrix I used a Blackberry Storm + motorola S9HD BT headphones, and had exactly the same issues u report...
I have the S9HDs and I get pauses too. The thing that frustrates me is that it depends on where I have my phone. I have a jacket in wear when I bike ride that has a pocket on the inside. If I put the phone in there it constantly pauses. If I put my phone in my pants pocket it doesn't pause at all.
It seems like an easy solution, keep the phone in my pants pocket, but I wear workout type pants when riding and they are not deep pockets so I'm afraid the phone will fall out. It just doesn't make sense that the farther I put the phone from the headphones the better it works.
Sent from my MB860
I use these, and play music with PlayerPro............have no issues. Don't call often with the headphones, but have not had problems with them there either.
I routinely have my phone in my pants pocket while I walk around the office listening to music, and never lose my connection.
Not much help I know, but there are I guess some of us who don't experience bluetooth issues.
I installed playerpro, and I'm liking it so far.
Sent from my GingerBlur'd, de-odex'd, modded Motorola Atrix 4G (ish.)
S9 HD's reception is really bad. And I tell you cuz I had those. I mean, u can´t use the phone on your pants' pocket without lil skips... Nokias' reception rocks, and the battery last longer.
The problem with the s9 hd cutting out is reception. I have been using this headset for about 2 years while riding my motorcycle, with three different phones. They all had the same problem. With phone in my front pants pocket the problem persists. With phone in my shirt pocket, or in a backpack behind me, it never cuts out.
Posted from Atrix running gingerblur 4.5

Annoying loud audio hiss during calls and playback of camera video

Annoying loud audio hiss during calls and playback of camera video but not whilst watching Youtube or video from external sources or listening to mp3s.
I’ve had a GSM Galaxy Nexus for a week now.
Absolutely love this phone but there’s one problem that’s driving me mad.
There is a quite loud constant background hiss during phone calls.
It’s worst during calls over the phone’s built-in earpiece but is also audible if you plug in headphones.
What’s more the same hiss is on videos I shot with the phone’s camera but audio is clear as a bell watching Youtube videos, listening to mp3s or watching video files not recorded on the device.
Please note this is not GSM “chirping” noise interference you sometimes get but a constant hiss that starts as soon as speaker actives.
I thought it might be to do with microphone but the hiss is still there if you mute the mic during calls.
This is more likely to be a software fault isn’t it? As I hear clear audio when listening to mp3s and non-native video files.
BTW- It’s not my phone network as I’ve tried my sim card in another phone and it’s fine.
I also tried a sim card from a different phone company in the nexus and the hiss was still there.
The phone shows full signal strength and is logged onto HSDPA.
Does this sound like a software problem that will probably get updated or does it sound like I have a dud device?
I’d rather not take the phone back on the off chance as everything else on it, the screen etc, is perfect.
Anyone else having this problem?
jezcgn said:
Annoying loud audio hiss during calls and playback of camera video but not whilst watching Youtube or video from external sources or listening to mp3s.
I’ve had a GSM Galaxy Nexus for a week now.
Absolutely love this phone but there’s one problem that’s driving me mad.
There is a quite loud constant background hiss during phone calls.
It’s worst during calls over the phone’s built-in earpiece but is also audible if you plug in headphones.
What’s more the same hiss is on videos I shot with the phone’s camera but audio is clear as a bell watching Youtube videos, listening to mp3s or watching video files not recorded on the device.
Please note this is not GSM “chirping” noise interference you sometimes get but a constant hiss that starts as soon as speaker actives.
I thought it might be to do with microphone but the hiss is still there if you mute the mic during calls.
This is more likely to be a software fault isn’t it? As I hear clear audio when listening to mp3s and non-native video files.
BTW- It’s not my phone network as I’ve tried my sim card in another phone and it’s fine.
I also tried a sim card from a different phone company in the nexus and the hiss was still there.
The phone shows full signal strength and is logged onto HSDPA.
Does this sound like a software problem that will probably get updated or does it sound like I have a dud device?
I’d rather not take the phone back on the off chance as everything else on it, the screen etc, is perfect.
Anyone else having this problem?
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Click to collapse
i'm having the exact same issue!! >< its very annoying because its actually louder than the ppl I talk to on the phone...
Did you get a fix for it?
I'm planning to get an exchange on it asap and hope it'll resolve this issue ><
lemoniii said:
i'm having the exact same issue!! >< its very annoying because its actually louder than the ppl I talk to on the phone...
Did you get a fix for it?
I'm planning to get an exchange on it asap and hope it'll resolve this issue ><
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Click to collapse
Did it resolve the issue for either of you?

Youtube Ticking Sound

Hi,
I have 2 HOX, one for me and one for my girlfriend.
When she listen to YouTube she have weird "ticking" sound which drive us crazy.
ITs mainly while using the speaker.
I've searched and some people suggested restart, is that really that bad design by HTC ?
Yes this is a very well known issue unfortunately, also happens during listening to music too; speakers or aux-out to car.
Youtube is more likely however "cropping" while mp3 is during data state change from 3G to H, which does happen just all the time.
Really annoying.. One fella said that he got rid of it with JB update so I'm waiting. Otherwise, to service. its just not bearable

[Q] Crackling/Popping sound coming from my galaxy tab pro's speaker.HELP!

So i bought my wife a tablet for school. However we keep hearing this crackling sound/popping sound coming from the speaker when playing youtube videos, playing games such as jungle heat. It is really annoying because when we are watching videos we can hear the sound. If anyone could help us, I really appreciate it. This is the 3rd time we exchange this device but the result is still the same. I dont know if its just me. Thank You!
Can you post some music or a movie from youtube where you ARE sure you hear a lot of crackling? Just so we can check it out ourselves?
I have yet to experience this at all. It is weird if you have had that issue on 3 devices now. Do you have bass boosts or equalizer on?
/CuraeL
CuraeL said:
Can you post some music or a movie from youtube where you ARE sure you hear a lot of crackling? Just so we can check it out ourselves?
I have yet to experience this at all. It is weird if you have had that issue on 3 devices now. Do you have bass boosts or equalizer on?
/CuraeL
Click to expand...
Click to collapse
Thanks for the reply, If i make a video of it you wont be able hear it. Here is the link were people having the same problem. I cant post a link because im still new to this forum but if you go to google and type random noise coming from speaker. Just click the first one and those people having the same problem as me
I can make a video but like i said you wont be ablet to hear it. Its just a random popping sound coming from the speaker. If i record it, you wont be able to hear it because the sound of the game. The popping sound comes from playing intense video games such as jungle heat and wathing youtube videos. Thanks for you reply and i really appreciate it
krabbster said:
Thanks for the reply, If i make a video of it you wont be able hear it. Here is the link were people having the same problem. I cant post a link because im still new to this forum but if you go to google and type random noise coming from speaker. Just click the first one and those people having the same problem as me
I can make a video but like i said you wont be ablet to hear it. Its just a random popping sound coming from the speaker. If i record it, you wont be able to hear it because the sound of the game. The popping sound comes from playing intense video games such as jungle heat and wathing youtube videos. Thanks for you reply and i really appreciate it
Click to expand...
Click to collapse
Give me a youtube movie or clip of music. Not your recording mate. Just something original that makes it pop. A name of a song or a video. Doesn't matter. Do the people you talk about have the same tablet as you? Or random?
CuraeL said:
Give me a youtube movie or clip of music. Not your recording mate. Just something original that makes it pop. A name of a song or a video. Doesn't matter. Do the people you talk about have the same tablet as you? Or random?
Click to expand...
Click to collapse
oh sorry lol. Any movies on youtube. Transfomer 1080p. Any 1080p videos. Also intense games like jungle heat,yugioh game. Yea they have the same problem also. I also check the one in bestbuy and still having the popping sound.
krabbster said:
oh sorry lol. Any movies on youtube. Transfomer 1080p. Any 1080p videos. Also intense games like jungle heat,yugioh game. Yea they have the same problem also. I also check the one in bestbuy and still having the popping sound.
Click to expand...
Click to collapse
Had to go to work, I'll get back to ya in roughly 8 hours, sorry, lol.
/CuraeL
CuraeL said:
Had to go to work, I'll get back to ya in roughly 8 hours, sorry, lol.
/CuraeL
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Click to collapse
ok no problem
If it is a hardware issue then Samsung should repair it if it is within the year warranty. Best buy should cover it if it is pretty new as well.
Are you running stock System? Have you checked to make sure you are up to date? Install Kies3 on your computer and see if it finds any updates.
bowserm said:
If it is a hardware issue then Samsung should repair it if it is within the year warranty. Best buy should cover it if it is pretty new as well.
Are you running stock System? Have you checked to make sure you are up to date? Install Kies3 on your computer and see if it finds any updates.
Click to expand...
Click to collapse
I replace my tablet 3 times already and its still doing the same thing. I sent my device to samsung and they replace the hardware and still doing the same thing. The device is also updated to the latest firmware. Im really really sad because whenever watching a video and playing games, i can hear the popping sound. Any help would be appreciated. Thank you so much!!!
krabbster said:
I replace my tablet 3 times already and its still doing the same thing. I sent my device to samsung and they replace the hardware and still doing the same thing. The device is also updated to the latest firmware. Im really really sad because whenever watching a video and playing games, i can hear the popping sound. Any help would be appreciated. Thank you so much!!!
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Click to collapse
I don't hear any popping or crackling sounds from my tab pro 8.4 I have tested with its internal Speakers, The Headphone jack, and using a bluetooth headset / headphones.
Does it have this problem when you plugin headphones or is it only the speakers? if it does it on all audio outputs then its most likely some kind of interference happening first try the headphone jack which is analog like the speakers.., bluetooth is digital with a2dp so it probably won't happen on that (though this could also be a temporary solution to use bluetooth external speaker or headphones)-
If it is interference then you need to find the source and hope it is coming from your own house , best way to find interference is to either unplug everything you can find or go to the house circuit breaker box and switch off the main switch this will turn off all electric in your house then use the tablet and play back a video /audio you have saved to the internal memory and see if it still happens.
Many people have this problem (including me). Any time the app you are using has something that emits sounds (even if you have muted your sound), you can hear crackling based on how heavy the CPU is working. It is most likely interference coming from the CPU. Not much anyone can do about it, except for Samsung. It would probably need a rework of the components though, that's why a simple replacement of the speakers will most likely not work. As soon as you put something in your 3.5mm jack though, the crackling should stop. (Most likely because the speakers get turned off physically instead of just being digitally muted) So really, the best we can hope for is we can find someone who may be able to create an app that emulates the headphone jack being used whenever the sound is muted. At least the crackling stops when the sound is muted then.
otyg said:
I don't hear any popping or crackling sounds from my tab pro 8.4 I have tested with its internal Speakers, The Headphone jack, and using a bluetooth headset / headphones.
Does it have this problem when you plugin headphones or is it only the speakers? if it does it on all audio outputs then its most likely some kind of interference happening first try the headphone jack which is analog like the speakers.., bluetooth is digital with a2dp so it probably won't happen on that (though this could also be a temporary solution to use bluetooth external speaker or headphones)-
If it is interference then you need to find the source and hope it is coming from your own house , best way to find interference is to either unplug everything you can find or go to the house circuit breaker box and switch off the main switch this will turn off all electric in your house then use the tablet and play back a video /audio you have saved to the internal memory and see if it still happens.
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Click to collapse
It happens when im playing intense gaming such as jungle heat. Whenever i play jungle heat for 15 mins straight pop sound comes. When i plug an earphone i dont hear anything.
Trya playing jungle heat for 15 mins you might hear a popping sound coming from the speaker.
I have Samsung tab s5 e .. I have similar issue whenever watching netflix ,hotstar ,or some spotify songs ..I'm hearing like a cracking sound at one of the top left speaker ..I tried going to safe mode ..but still able to hear it ,,did a factory reset ,for a while it was good but later on it started .I'm not hearing this sounds in headphones ,it's really annoying ..while watching videos with intense music ..

Random issues with my pixel 2 xl

I have had a pixel 2 xl for awhile now (Verizon version sadly) and have had very few big issues with it but lately there have been things that have been bothering me.
One issue is that applications like YouTube, Amazon music, and even my e book reader I use to listen to audio books will randomly pause for no apparent reason.
Another thing that has been happening to me recently is that when watching videos or listening to music my volume will sound significantly lower itself and sound muffled. As far as I can see there is no visual indicator the volume is lowering. Then after a couple of seconds or two it will go back to normal.
The only other issue is that it doesn't connect very well to my PC. I have used several cables and sometimes it works and sometimes it doesn't. Not sure how a Google phone can have issues like these.
I thought they would be sending out updates to fix these types of issues, but since they haven't and seem incompetent when you ask them about issues like these, I figured I would ask you amazing people.
Thanks in advance for the help!
My sound was going way low while listening to podcast - I noticed that do not disturb was on - perhaps it lowers the sound of what you're listening to in order to alert you during do not disturb?
Hmm I'm not too sure I usually keep it on vibrate but I don't think it's ever on do not disturb but I will be sure to check next time. I'm probably going to factory reset to see if it clears up any of the issues.

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